Carolina Volkswagen

★★★★★ OLD MARINE

Worked with Richard Albino to purchase a Used 2018 Lincoln MKC. We communicated by phone for two days before our visit. Of course we paid more than was our original intention. However when we did agree on the purchase price we arrived the next day at the Dealership, Met with Richard and we were at the dealership less than 1 hour, whi | Read Full Review

12/4/2021 12:00:00 AM | DealerRater

★★★★★ David Coleman

About 3 months ago my driver side door key cap fell off the door. It’s an issue with the door of my 2018 ATLAS SEL Premium. I go in and explain what happened and they agreed to cover under warranty, order and paint the part….the wrong color. I find this out after I get home and put it on the car so I take it back. They realize it’s a | Read Full Review

12/4/2021 12:00:00 AM | Google

★★★★★ David Krausse

Recently I asked brought my low mileage VW EOS to a nearby Firestone to have my check engine light diagnosed, fixed, and the car inspected. They reported that the turbo diverter valve was bad and needed to be replaced. Unfortunately they were not able to perform the work. So I brought it to Carolina Volkswagen. Their diagnosis wa | Read Full Review

12/2/2021 12:00:00 AM | Google

★★★★★ Morrisons

Richard was my salesperson, and he was great. Very knowledgeable, patient, and helpful. He took his time and never made me feel rushed or pressured, while I test-drove multiple cars and asked numerous questions. Although I didn't end up purchasing a Volkswagen, I appreciated his time and information, and wouldn't hesitate to return t | Read Full Review

11/27/2021 12:00:00 AM | Google

★★★★★ Suman Gandhe

Currently having bad experience with the dealership on multiple regards, I'm still in process of resolving my issues as my car-net is not working (which is one of the issue). I'll come back and finish my review once I close my account here. I would not recommend their parts, service and sales department. | Read Full Review

11/18/2021 12:00:00 AM | Google

★★★★★ kbe

I purchased a pre-owned Volkswagen from this location and was told everything worked perfectly with the car. After purchasing the car and leaving the dealership I heard what sounded like a scraping noise - my concerns were dismissed by not only one, but two of the salesmen. I was reassured that everything worked properly on the car a | Read Full Review

11/10/2021 12:00:00 AM | Google

★★★★★ Ashley Singleton

I was so very pleased with the service my husband and I received from Craig Zullo and the sales manager Danny! Both were very helpful and kind and the whole transition was so smooth! They got us into a 2022 atlas with no game at all. Highly recommend! Danny was extra kind and went the extra mile since we had driven several hours to g | Read Full Review

11/6/2021 12:00:00 AM | Google

★★★★★ K Conte

I want to give more then 5 stars when dealing with Carolina VW. From my first call in Venus was helpful and got me all the Information I needed and scheduled my appointment to come in to test drive. I had the pleasure to work with Richard an amazing knowledge salesman who has been with VW for over 10 years. The Sales Manager Danny w | Read Full Review

10/19/2021 12:00:00 AM | Google

★★★★★ K Conte

I want to give more then 5 stars when dealing with Carolina VW. I had the pleasure to work with Robert and amazing knowledge salesman and Sales Manager Danny who made my purchasing experience extraordinary! No bate and switch .... not shady.... everyone was honest and truly looking to help. I will definitely be recommending my friend | Read Full Review

10/18/2021 12:00:00 AM | Google

★★★★★ Steve Windell

Fantastic experience at Carolina Volkswagen! Thanks to Danny and Chris for a great experience with my purchase of a new Jetta. I told Danny what I was looking for and he let me know as soon as it was available. Chris was a pleasure to work with and knew everything about the car. I highly recommend the team at Carolina Volkswagen! | Read Full Review

10/13/2021 12:00:00 AM | Google

★★★★★ Live It

I am new to the Volkswagen family. I went to Carolina Volkswagen and had a great experience with Yuriy. He was kind, patient, and knowledgeable. He was an absolute pleasure to work with throughout my transition. Highly recommend if your in the market. | Read Full Review

10/10/2021 12:00:00 AM | Google

★★★★★ Moe Crow

Chris Harmon is an absolute delight to deal with. Chris will go the extra mile to ensure your happiness with your purchase. I cannot recommend highly enough. I even travelled from out of state to deal with Carolina VW/Chris! | Read Full Review

10/8/2021 12:00:00 AM | Google

★★★★★ J

Service department is great | Read Full Review

10/7/2021 12:00:00 AM | Google

★★★★★ Candie Rivera

Just got this amazing Volkswagen Jetta S from Carolina Volkswagen!! Chris Harmon, the financial staff, and all others involved helped get me in a new car and worked magic with the price and ratings. They offered me an amazing warranty as well. My car was washed and gased up before I was given the keys to take it home. I’m so happy | Read Full Review

10/4/2021 12:00:00 AM | Google

★★★★★ Joseph Davis

Best vw dealership I've been to so far. Always fast and friendly. | Read Full Review

9/23/2021 12:00:00 AM | Google

★★★★★ Executive Assistant EverBody

Chris Harmon was absolutely fantastic! I had just moved from LA and needed a car, ASAP. I have always had sedans but was excited to test drive some SUV's. From our first stop here, Chris was awesome from the get-go. No "salesy" pitch, just genuine help and love for VW's. I left, to sleep on it and ended up test driving the Alfa Romeo | Read Full Review

9/20/2021 12:00:00 AM | Google

★★★★★ dominique piccolo

Yuriy was a total gem and a real pleasure to work with. Not only was he a terrific salesman but he got me in and out within 2 hours of selecting my dream SUV. The dealership as a whole was great and I highly recommend! | Read Full Review

9/20/2021 12:00:00 AM | Google

★★★★★ Spencer Bensch

I just helped my girlfriend purchase the SEL R-Line at Carolina Volkswagen on Independence and it was one of the best experiences I've had purchasing a car. Chris Viton the sales agent was outside chatting with us as soon as pulled up, was extremely friendly and helped us every step of the way. Then we met with Ted in financing and h | Read Full Review

9/20/2021 12:00:00 AM | Google

★★★★★ Alexandria Whitehurst

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9/19/2021 12:00:00 AM | Google

★★★★★ Dale Anderson

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9/18/2021 12:00:00 AM | Google

★★★★★ Porter Speakman

I had a great experience at Carolina VW. Our salesman, Richard Albino, was thoroughly knowledgeable about the car, never pressured me to make a decision, and was very accommodating and patient during the entire process. Carolina VW even allowed me to drive the car home to show it to my wife, who was unable to come with me, and keep i | Read Full Review

9/18/2021 12:00:00 AM | Google

★★★★★ Julian Williams

I had the opportunity to purchase a new car from this location. The team was awesome and my sales associate Yuriy was fantastic. This was a seamless process. Took a lil longer than I wanted but overall great. We even got better rates with their bank than mine. | Read Full Review

9/16/2021 12:00:00 AM | Google

★★★★★ Daniela Corrales

I had yet another amazing experience at this dealership. Everyone was so helpful. Out of all the dealerships I went to they were about the only ones with smiles on their faces. The staff is great. Thank you Danny for helping me out and having patience :) You guys are the best! | Read Full Review

9/6/2021 12:00:00 AM | Google

★★★★★ nolanbear11

After totaling my Highlander a week and a half ago, I was traumatized and overwhelmed, especially with the current used car market. I previous leased and purchased all of my vehicles from Hendricks, and really loved the service they provided. But Chris V. at Carolina Volkswagen really set himself apart as he took the time to send us | Read Full Review

9/4/2021 12:00:00 AM | Google

★★★★★ MP Hunt

Everyone was very nice & helpful. | Read Full Review

9/2/2021 12:00:00 AM | Google

★★★★★ Alyssa Rentfrow

We didn't plan on purchasing a car when we did but with Richard Albinos help he made it easy and doable. He fit our budget and made our experience awesome! | Read Full Review

9/1/2021 12:00:00 AM | Google

★★★★★ Kaitlyn Naill

I have been dealing with this dealership's service department for years, but this was my first experience with the sales team. I could not say better things, and had a fantastic experience. Richard and the rest of the team did a great job. I felt comfortable every step of the way, and can only give them praise for doing a great jo | Read Full Review

8/30/2021 12:00:00 AM | Google

★★★★★ saad shahid

I had a wonderful experience. Everyone at the dealership is super friendly. I was able to get the car of my choice here after searching through many other dealerships. Highly recommend you all to give this dealership a try. I happily commuted for 2:15 hr just to get my car from them. Yuriy was very kind to answer all my questions pat | Read Full Review

8/18/2021 12:00:00 AM | Google

★★★★★ Sky Girl

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8/18/2021 12:00:00 AM | Google

★★★★★ Gabrielle McCarthy

We just leased our third car from this dealership, and again, the process was easy and seamless. I would highly recommend this dealership, and Richard Albino, in particular. Richard is the best car salesman I have ever worked with, and has made a traditionally painful experience, easy as pie! | Read Full Review

8/9/2021 12:00:00 AM | Google

★★★★★ Ll Ff

Beware, staff is super nice when you are in the dealership, catering to you an even getting follow up calls when you haven't even left the dealership, BUT once they sell you a car they won't move a finger for you. The sales man gave me diff totals, once I was in the finance office numbers kept adding up > typical of car dealers, righ | Read Full Review

8/5/2021 12:00:00 AM | Google

★★★★★ Reigning Beaut

I sent an online inquiry for a vehicle, the manager reached out right away. About 30 minutes Nathan Mooney reached out to me with a personalized video of the vehicle!! He was able to get my loan approval prior to my appointment. The process moved quicker than any of my experiences at a dealership, Nathan was very personable and effic | Read Full Review

8/1/2021 12:00:00 AM | Google

★★★★★ michael stefanelli

Had an awesome experience here with Nathan Mooney. He personality was positive and he let me take my time looking around. Paperwork went fast and smooth and i drove away in a brand new atlas. Thanks again Nathan | Read Full Review

8/1/2021 12:00:00 AM | Google

★★★★★ JanisElaine

Best vehicle buying experience in a long time.!!! (My last vehicle purchase in 2014- I felt like I was in a boxing match ?? ). So I was unsure how this one would go - In fact, I didn’t exactly plan to buy my silver 2020 Tiguan SE with only 12k miles - but the process went so smooth and effortless - It was just meant to be. And Mr Ri | Read Full Review

8/1/2021 12:00:00 AM | Google

★★★★★ gorila730 POA

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8/1/2021 12:00:00 AM | Google

★★★★★ mhorgan stephens

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7/27/2021 12:00:00 AM | Google

★★★★★ DrDebra Dunston

They are the best!! I drive all the way across town because their customer service is great ???? | Read Full Review

7/25/2021 12:00:00 AM | Google

★★★★★ Kaley Fulford

Extremely Dissatisfied. I purchased a car here I believe May 1st, a 2017 Jetta. When I bought the car I was told everything worked perfectly, no accidents and that it was under a certified preowned warranty that Carolina Volkswagen certified themselves. A few weeks after I purchased it, I found out that the heat didn’t work. 6 weeks | Read Full Review

7/25/2021 12:00:00 AM | Google

★★★★★ mhorgan stephens

Customer service here is sorry. Unless you’re trying to buy a car don’t expect them to assist you. I purchased a vehicle two months ago and I have been trying to cancel my warranty. After being told I could do the documents through email I was told I had to drive 40minutes to cancel it in person. When I drove to do it in person I was | Read Full Review

7/24/2021 12:00:00 AM | Google

★★★★★ Camille Ross

Skip right over to another place that won’t rip you off. Terrible service and bait & switch tactics. | Read Full Review

7/22/2021 12:00:00 AM | Google

★★★★★ Stephanie Presley

Worth the trip to Charlotte NC from Florida!!! Unbelievable experience with Carolina Volkswagen. Danny and Chris knew that this beautiful 2021 VW Atlas Cross Sport Premium was meant to be mine. With their help and knowledge, the purchase was enjoyable and smooth. And thank you Ted for taking the time for us as well. The front desk st | Read Full Review

7/18/2021 12:00:00 AM | Google

★★★★★ Kimberley Terry

I must say the experience I had at Carolina Volkswagen was nothing short of amazing. Mr. Richard Albino is a great salesman to work with. I came in on. Monday evening and left we my new vehicle in record time. The process and expertise of Mr. Albino was exceptional. I definitely would recommend others to purchase their next vehicle f | Read Full Review

7/16/2021 12:00:00 AM | Google

★★★★★ Mike Archie

If there was an option for an 1/2 half star I would've chosen that! My daughter who isn't experienced with servicing her car brought her '14 TDI Passat in for a check engine light diagnostic. Anyone familiar with the VW diesel emissions scandal should know that any emissions related issues for that car are covered for 10yrs/123k, ev | Read Full Review

7/14/2021 12:00:00 AM | Google

★★★★★ Jeffrey Marsh

Richard Albino and the team did an amazing job making this a smooth transaction. It started with Donell on the phone. He answered my questions, offered to set an appointment but wasn't pushy or insistent. When I called a week later, Richard answered the phone. These guys keep a detailed data base and immediately knew who I was and w | Read Full Review

7/12/2021 12:00:00 AM | Google

★★★★★ Jose L Rodriguez

Muy prepotente el Jefe. | Read Full Review

7/12/2021 12:00:00 AM | Google

★★★★★ Jane Baldwin

Donell made our trade in/car buying experience fantastic, he answered all of our questions, was transparent with all fees, and made sure I knew how to operate our new car before leaving the lot! I appreciated the level of care we received and will use this VW dealership from now on. Ted made the financing painless, I was so worried | Read Full Review

7/10/2021 12:00:00 AM | Google

★★★★★ Julian Belton

Really appreciate Richard Albino for putting a smile on my mommas face. It been a rough year for her but he changed that by selling her something she really likes and she loves her new car. Please give him special recognition or incentives because he really deserves it and he's real caring about his customers. | Read Full Review

7/7/2021 12:00:00 AM | Google

★★★★★ Nia Thompson

My salesman was Richard Albino. He assured me the vehicle was mines from the moment I stepped in the door. He was very informative and helpful. He really made me feel comfortable. I had came in the week before and dealt with another salesman who assured me he couldn't get me in the SUV. Well Richard said it was mines, and he made it | Read Full Review

7/7/2021 12:00:00 AM | Google

★★★★★ Pamela B

I bought a 2019 Jetta there in January. The salesman told me that it was a one-owner car that was owned by an elderly couple. After I purchased it, I found out that it was a 'fleet vehicle', meaning that it was a rental car. I never would have bought it if I knew that it was a former rental car. I just called to see about getting se | Read Full Review

7/6/2021 12:00:00 AM | Google

★★★★★ Carolyn Thomas

Chris Harmon, Danny & Ted all made my Atlas purchase awesome. From the first interaction they were honest, trustworthy, and fun to deal with. The time Chris took to show the features of my new Atlas was above and beyond. Highly recommend this dealership. | Read Full Review

7/5/2021 12:00:00 AM | Google

★★★★★ Eluen Zavalani

The worst place ever | Read Full Review

6/23/2021 12:00:00 AM | Google

★★★★★ Meghan Keith

My friend bought a car here, and we had a great experience. We called Donell looking for a specific car after another dealership sold the one we were looking at from under us. Donell held the keys for us, and was a dream to work with. Nothing but professional service from the whole team start to finish, and we felt the process took a | Read Full Review

6/13/2021 12:00:00 AM | Google

★★★★★ Holden Ritchie (Ribs97)

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6/13/2021 12:00:00 AM | Google

★★★★★ neal adderley

Very friendly. Wife bought another car from Chris. Was a great experience | Read Full Review

6/11/2021 12:00:00 AM | Google

★★★★★ liz Hintze

We had a great experience working with Craig & Ted in buying my first car! Craig made the process super easy and enjoyable. He was very accommodating to what we were looking for and budget. Cannot thank him enough and love my new Tiguan! | Read Full Review

6/9/2021 12:00:00 AM | Google

★★★★★ Carrie Lockhart

I had a great experience buying my 2018 Acura RDX from this dealer! Yuriy was super responsive in answering my questions via text and phone before I made the drive up to Charlotte to test drive the car. He even sent a video walkthrough showing the exterior and interior, explaining key features so that I could see them in real time. | Read Full Review

6/9/2021 12:00:00 AM | Google

★★★★★ Elisha Heath

Please avoid this dealership at ALL cost. Dan and Vinny will make a mistake and then lie about it. Never once did they tell me the car needed to be towed to the dealership to get a new key made. Instead of refunding the 150 paid to get the key made, Dan said tough luck. I will be contacting corporate to make sure this doesn't happen | Read Full Review

6/9/2021 12:00:00 AM | Google

★★★★★ Itz_Robyn Mack

I recently bought a vehicle from Nathan and interaction was phenomenal. Great customer service throughout | Read Full Review

6/7/2021 12:00:00 AM | Google

★★★★★ Mike Mills

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5/29/2021 12:00:00 AM | Google

★★★★★ JD King

This is the THIRD VW I’ve bought from Richard Albino at Carolina VW. He’s straightforward, friendly, & knowledgeable. I thought I didn’t have a chance of ever getting into a Tiguan, but Richard & the team there worked some magic. I’m a customer for life! :) | Read Full Review

5/25/2021 12:00:00 AM | Google

★★★★★ Jacqueline Culler

Truly the best car buying experience. Donell was friendly, knowledgeable, and a joy to work with. He really went out of his way to make sure I was happy with my purchase. I love that the salesperson I spoke with on the phone was the same person who saw me through the whole process. I felt respected and that my time was valued. The ca | Read Full Review

5/25/2021 12:00:00 AM | Google

★★★★★ Nhernandez

My family and I have bought over 13 cars from VW in a 10 year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give our business to a place that lied straight to our face to make a deal and then gave us the run-around saying someone misspoke wh | Read Full Review

5/15/2021 12:00:00 AM | DealerRater

★★★★★ Britney Webster

Worst dealer in the area. Avoid at all cost unless you want them to take advantage of you as a customer. Just a bunch of crooks working here. I won't even bother calling anyone because they simply don't care about their customers so don't ask me call any manager. If you want to fix things, you call me. Learn how to do real business. | Read Full Review

5/13/2021 12:00:00 AM | Google

★★★★★ Laura Gardner

You have to work with Chris Harmon. Concierge above and beyond service. 10/10 recommend. | Read Full Review

5/11/2021 12:00:00 AM | Google

★★★★★ Kathy Wilson

Nasty customer service from top to bottom; Richard Crosby included. They will do anything they can to rip you off. I should have read the negative reviews. | Read Full Review

5/11/2021 12:00:00 AM | Google

★★★★★ Logan Gregory

I had the pleasure of working with Donell Richardson at Carolina Volkswagen. He is very passionate about what he does and really enjoys helping people find exactly what they want. He even came in on his day off to make sure I got everything I needed for my beautiful 4Runner! I highly recommend Donell for any of your vehicle needs! | Read Full Review

5/7/2021 12:00:00 AM | Google

★★★★★ N Hernández

My family and I have bought over 13 cars from VW in a 10 year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give our business to a place that lied straight to our face to make a deal and then gave us the run-around saying someone mispoke whe | Read Full Review

5/5/2021 12:00:00 AM | Google

★★★★★ Manny

Do not believe anything they say, will not stand behind their word. They are a bunch of crooks. In fact, avoid any dealership owned by Dr. Renaldo. | Read Full Review

5/4/2021 12:00:00 AM | Google

★★★★★ alessandro piazza

Went there for a busted front axle boot. The customer service was excellent. Got taken care of in no time and reasonable price. I would definitely recommend it | Read Full Review

4/28/2021 12:00:00 AM | Google

★★★★★ George Scott

Very positive buying experience from this dealership and Richard Albino. I was able to locate the car via their website, negotiate the price, take a test drive and complete the purchase process very quickly. Process was very transparent and Richard and the team were very courteous throughout the entire process. I would highly reco | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Raquel Brehun

As a first time car buyer, I couldn’t have felt more comfortable and confident throughout the process with Carolina Volkswagen. Chris Harmon and Danny Poli went above and beyond, (I’m talkin tracked a car down for me states away), every step of the way. Even down to the dreaded finance office part - it was so quick and easy with abs | Read Full Review

4/22/2021 12:00:00 AM | Google

★★★★★ Kathryn Talbert

Recently purchased from Caroline VW and had a really great experience start to finish. Richard Albino handled the sales experience with professionalism and courtesy to make everything as easy as possible. Chris in finance made wrapping up everything a breeze! I know I’m in great hands, thanks again! | Read Full Review

4/20/2021 12:00:00 AM | Google

★★★★★ Patrick Owens35

Richard helped me out a lot by finding a great car and letting me test drive it and getting to know inside and outside or the car.it really was just an overall amazing experience the whole entire time buying the car. | Read Full Review

4/20/2021 12:00:00 AM | Google

★★★★★ Lauren Taddei

Went into Carolina Volkswagen this morning and had just the worst experience possible. I called this past Friday to make an appointment for a new tire and rim. The girl I spoke with was very nice and I let her know the situation and what I needed. Never in that conversation did she ask me if I knew which rim etc... in order for them | Read Full Review

4/20/2021 12:00:00 AM | Google

★★★★★ Erika Sessis

I had a fantastic experience at this dealership. My sales consultant, Chris Harmon, was extremely helpful, honest, and informative. I couldn’t have asked for a better experience! I am pleased to say that I was able to walk away with the car of my dreams. Thank you to the entire staff at Carolina Volkswagen! | Read Full Review

4/18/2021 12:00:00 AM | Google

★★★★★ Heaven Bound

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4/15/2021 12:00:00 AM | Google

★★★★★ Laura Groves

Had a great experience at Carolina Volkswagen, yet again! I turned my Jetta in that I was previously leasing from Carolina VW and chose to lease a Tiguan. Richard Albino, Danny Poli, and Chris Gray worked with me and made it a truly great experience. I am so glad I returned to Carolina VW and chose to lease from them again. There is | Read Full Review

4/14/2021 12:00:00 AM | Google

★★★★★ 54jonesboy

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4/14/2021 12:00:00 AM | Google

★★★★★ April Strawn

Couldn't recommend Chris enough. His knowledge of the vehicles he's selling is impeccable. He answered every question my husband and I had about the VW Atlas. As soon as my feet hit the parking lot I was wanting to see the numbers. No sense in looking at something I can't afford. He jumped right into that and didn't try to push us i | Read Full Review

4/14/2021 12:00:00 AM | Google

★★★★★ Lauren Miller

I had an amazing experience with the team at Carolina Volkswagen. I worked with Chris Viton and his manager Danny and their team is fantastic. They took the stress of buying a car away by being friendly and listening to my needs and not giving me the run around. They worked with me to ensure I walked out with a car I loved and a pric | Read Full Review

4/12/2021 12:00:00 AM | Google

★★★★★ Karen DeVita

After a frustrating time at another VW dealership I was able to get the car I wanted at the price that worked for me. Kudos to Richard Albino and team for their professional and caring service. I love my new Tiguan! | Read Full Review

4/12/2021 12:00:00 AM | Google

★★★★★ Brigitte Fiallo

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4/7/2021 12:00:00 AM | Google

★★★★★ Karen Coston

Chris and Danny were great to work with. They were very professional, helpful and they did not try to hassle us as other dealerships have to us in the past. Thank you so much Chris and Danny! | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ Josh Clontz

Just had an amazing experience with Richard Albino! Not only him, but the sales manager and the entire staff were friendly and welcoming. Conversations were fair and to the point. No beating around the bush. I was able to walk away with my dream car for the perfect price! Would definitely recommend Richard and Carolina Volkswagen to | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ JT Speller

I had an amazing experience with this dealership! Very welcoming and very helpful. They helped me get into a car that I wanted with out any hassle. Richard Albino Was the one that made it happen! If you need a car, talk to this man. Thanks again! | Read Full Review

4/3/2021 12:00:00 AM | Google

★★★★★ April Strawn

Couldn't recommend Chris (Harmon) enough. His knowledge of the vehicles he's selling is impeccable. He answered every question my husband and I had about the VW Atlas. As soon as my feet hit the parking lot I was wanting to see the numbers. No sense in looking at something I can't afford. He jumped right into that and didn't try to p | Read Full Review

4/3/2021 12:00:00 AM | Google

★★★★★ Gene Goode

Fast and efficient service | Read Full Review

4/1/2021 12:00:00 AM | Google

★★★★★ Caroline Watson

Recently purchased a Toyota FJ Cruiser from Carolina Volkswagen. Worked with Chris Harmon and Danny Poli. It was a 2 hour drive to the dealership and I could not make it before closing time. Chris and Danny were very accommodating and stayed late on a Saturday night. They were helpful and patient... and had great personalities an | Read Full Review

3/31/2021 12:00:00 AM | Google

★★★★★ Susanna Hollingsworth

Really had a great experience working with Richard Albino. He was knowledgeable, kind and answered many questions for me. When I called him back to tell him my cousin had found another car for me, he was gracious and offered to help next time--he will be the first person I call! | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Andrew Thorndyke

Richard A has taken care of my wife and I for 3 transactions now. Always quick, and I leave feeling like I got a deal. Highly recommended! | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jerome Broderick

My wife and I came back a year later and had the pleasure to work with our sales professional, Richard Albino, once again. This time picking up a new Atlas R-Line SEL Premium. He was absolutely terrific to work with! My family and I would recommend him (and this dealership) to anyone looking for quality, patience and professional ser | Read Full Review

3/15/2021 12:00:00 AM | Google

★★★★★ Maggie Peacock

Big thanks to Chris Harmon and Dani Poli for all the help and the easy buying prosses! they both helped me choose the best car for me and made sure I was happy as well as comfortable!! Everyone was super nice and helpful as well (Chris in financing was also very helpful and talked me through the entire process!) | Read Full Review

3/13/2021 12:00:00 AM | Google

★★★★★ Kathryn Gant

I stopped in for a test drive-Richard Albino was knowledgeable and helpful. He was professional and friendly, answering all of my questions thoroughly. My plan was to return the next day so that my husband could test drive-I texted Richard promising to arrive within a time window but didn't as the decision had been reached for an alt | Read Full Review

3/7/2021 12:00:00 AM | Google

★★★★★ Ennovy Ledbetter

Really happy with my purchase! I love my car! I just want say thank you to Christian and Chris for working with me and getting me the best price for my vehicle!!?? | Read Full Review

3/6/2021 12:00:00 AM | Google

★★★★★ Dhiraj Kumar

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3/2/2021 12:00:00 AM | Google

★★★★★ M. Barr

Edited to add: since leasing this car I have had many issues and dealing with the dealership has not been easy. Lots of turn over and I eventually had to get Volkswagen of America involved. Would not use this dealership again. Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I com | Read Full Review

3/1/2021 12:00:00 AM | Google

★★★★★ Jodi Brichta-Coyne

I am usually not one to leave reviews but feel compelled to share my amazing experience at Carolina VW. I had the pleasure of being introduced to Danny and sales team who’s transparency and no BS led us to a fast and painless purchase of a Passat. We are loving it and would highly recommend them 10x over. Thanks again. | Read Full Review

2/24/2021 12:00:00 AM | Google

★★★★★ Lorenzo Williams

This was my first time buying a car and Mr. Albino along with several others made my experience quick and painless. | Read Full Review

2/23/2021 12:00:00 AM | Google

★★★★★ Brock Anthony Ross

Mike and his guys took awesome care of me and my car today. All requested items repaired and I'm ready for the first road trip. Can't wait to see highway performance. | Read Full Review

2/9/2021 12:00:00 AM | Google

★★★★★ Raven Black

I scheduled an appointment a week ago letting them know the issues I was having. When I arrived, I was greeted and asked what brought me in. I stated I had 9am appointment. I gave my info and I was asked AGAIN what was going on with my vehicle. Afterwards he told me that there were other people in front of me, therefore he don’t know | Read Full Review

2/9/2021 12:00:00 AM | Google

★★★★★ marcia ray

Let me just start by saying that Carolina Volkswagen is a top notch , well organized dealership! When I came in , I wasn’t sure if I should buy or lease a car , but after Richard and Danny so graciously spent a lot of time explaining my options I am very happy with my decision. Chris you rocked too!! ;))This is my second lease with | Read Full Review

2/8/2021 12:00:00 AM | Google

★★★★★ Kevin B

My wife and I went to two Volkswagen dealerships on Saturday. We were confident we wanted an Atlas but not sure if we wanted new or used. The first dealership was not very straight forward when it came to pricing and wanted to change numbers on their paperwork hoping we wouldn't notice. We left and went to Carolina Volkswagen and m | Read Full Review

2/8/2021 12:00:00 AM | Google

★★★★★ Francis Swayzie

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2/4/2021 12:00:00 AM | Google

★★★★★ Sarah Hartwick

Best VW dealership in Charlotte- I’ve dealt with some of the other ones and my experience was not nearly as good. Chris Harmon in sales and Chris in finance were both great to work with, very laid back and no pressure. Highly recommend. | Read Full Review

2/4/2021 12:00:00 AM | Google

★★★★★ Lynn Kier

Fast, fun and easy car-leasing experience at Carolina VW! My 86 year-old mother was in the market for a new lease and found exactly what she was looking for at Carolina VW after researching online. The moment we arrived at the dealership, both Danny Poll, the sales manager, and Richard Albino, the sales associate, greeted us with a | Read Full Review

1/30/2021 12:00:00 AM | Google

★★★★★ Ross Cockerham

I’ve been leasing my car @ Carolina VW since 2011 and there is a reason I always come back. My wife’s Kia was quickly approaching its lease turn-in date and she was considering the switch to VW. We just had a new baby in December, so she tasked me with finding a new car for our growing family. Donell and the rest of the team @ Caroli | Read Full Review

1/26/2021 12:00:00 AM | Google

★★★★★ A.M. Stephens

Carolina VW took great care of me in the purchase of my pre-owned Tesla. Danny Poli, the manager, and Chris Harmon, my sales associate, were so fun to work with. They had such great senses of humor, yet remained extremely professional. They treated me as if I was a VIP, though the dealership was extremely busy while I was there pu | Read Full Review

1/24/2021 12:00:00 AM | Google

★★★★★ Molly Tschantz Gulley

Thanks to everyone involved at Carolina Volkswagen for helping my step son out with the lease of his first car! It was his first car transaction, so nerves were running high. After going to another VW dealership, I knew we could find better. I made one phone call for him and it was smooth sailing from there with Carolina Volkswage | Read Full Review

1/13/2021 12:00:00 AM | Google

★★★★★ Brock Ross

These guys are PROS. Got my business for the life of my VW Passat. | Read Full Review

1/12/2021 12:00:00 AM | Google

★★★★★ Bonnie Grote

We were very pleased when we visited Carolina Volkswagen and spoke with Richard. He was great, super informative and helpful. I would suggest visiting Carolina Volkswagen if you are interested in purchasing a Volkswagen car. | Read Full Review

1/2/2021 12:00:00 AM | Google

★★★★★ Vt4kimmie

I tried really hard not to leave a bad review after such a glowing review I had for my sales experience, but I've given the service department 3 times to prove that they aren't having a bad day and that I'm not black balled because I sent a concerning email about the service I received to the service manager (who never bothered to | Read Full Review

12/28/2020 12:00:00 AM | DealerRater

★★★★★ Chrissy

Kudos to my team of car experts: Chris, Chris, & Christian! I had a wonderful experience and they were all very patient with my myriad of questions. I would highly recommend buying your new or used car here. Dr. Chris | Read Full Review

12/25/2020 12:00:00 AM | Google

★★★★★ Melody Serre

Mike in service is the best there. He is always looking out for his customers! Thank you. | Read Full Review

12/24/2020 12:00:00 AM | Google

★★★★★ Zephaniah 1v3

I had an exellent experience at this location. From the moment I walked into the door, I was greeted, and could even tell my representative "Chris Viton" was smiling through his protective mask. The entire process from: basics of financing, test driving the vehicle, and even finalizing the paperwork ; was the best experience I eve | Read Full Review

12/22/2020 12:00:00 AM | Google

★★★★★ Dale Austin

If Carolina Volkswagen were a Christmas tree, Mr. Donell Richardson is the shiny star on the top of the tree. That is an interest word picture because I don’t know how we could get him fixed to stay up there! He made the entire process of purchasing a car relaxing and enjoyable. Donnell knew the details about the 2012 Toyota Highland | Read Full Review

12/15/2020 12:00:00 AM | Cars.com

★★★★★ Mathew Fisher

You know that they don't have your best interest in mind. That is just a fact. Proof - $280 for a key. I don't buy that it is going to take a hour to program a key. And I surely don't see the key costing more than $10. I am ok with you charging me 3x the cost of the key. But $140?!? Really? | Read Full Review

12/15/2020 12:00:00 AM | Google

★★★★★ Armando Magana

me gusto el lugar tienen buena atención saben darle buenas respuestas a todas las preguntas referente a los vehículos sus mecánicos tienen muchas experiencia y en la sala de espera ay refresco galletas agua sodas y café muy bueno me gusto por asen lo más rápido que se puede su trabajo | Read Full Review

12/13/2020 12:00:00 AM | Google

★★★★★ Ezzeldin Elkhouli

Sales person didn't follow up or knew who I was when I reached out the following day. Pretty disrespectful | Read Full Review

12/13/2020 12:00:00 AM | Google

★★★★★ Ibn Muhammad

The VW Service Dept. was terrible today. Had previous sketchy encounters before but was near where I live so... I decided to go there only to receive bad service and get over charged. Pretty upset! | Read Full Review

12/9/2020 12:00:00 AM | Google

★★★★★ Brad McLaughlin

Had a great new car sales experience working with Chris Harmon at Carolina VW in Charlotte off Independence Blvd. He was very nice and knowledgeable of VW products. He worked with us to get a great price and made the taking possession of the car quick and easy. I highly recommend! | Read Full Review

12/7/2020 12:00:00 AM | Google

★★★★★ Mike McClaskey

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12/7/2020 12:00:00 AM | Google

★★★★★ Christian J

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12/7/2020 12:00:00 AM | Google

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