Return to complete listing of VW Service Departments

Carolina Volkswagen

★★★★★(79)read reviews

7800 East Independence Boulevard, Charlotte, NC 28227

(704) 264-2287 Ask About Our Service Specials!

Service Offers

Get a 10% rebate by Mail²⁰ via a Volkswagen Visa® Prepaid Card²¹ (up to $300) when you purchase select Volkswagen Accessories between 10.01.23 and 12.31.23.Click for details

VIEW

VW Service Credit Card Click for details

VIEW

Tire Price Match Guarantee when purchased from the Volkswagen Tire Store

Map & Directions

Submit

Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Carolina Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ David Jakab
Raymond Little was a great salesman. Super transparent and easy to deal with | Read Full Review
11/28/2023 12:00:00 AM | Google
★★★★★ Daily Dodaj
This is Jonathan Dodaj. This is best dealership in Charlotte! They treated us with respect and treated us like family. They provided me and my parents great hospitality and were the most friendly and amazing people to meet! They were very patient and helped us in so many ways to our new purchase thank you all ! | Read Full Review
11/22/2023 12:00:00 AM | Google
★★★★★ Amber
Had a great experience from start to finish. The online team helped me until I was ready to come in. They were prepared and waiting for me with the vehicle I wanted upfront. I highly recommend | Read Full Review
11/21/2023 12:00:00 AM | DealerRater
★★★★★ Kochergin
Great dealership experience! We enjoyed the purchase of my new Tiguan. Good pricing. Good team work. | Read Full Review
11/21/2023 12:00:00 AM | DealerRater
★★★★★ Amber
Had a great experience from start to finish. The online team helped me until I was ready to come in. They were prepared and waiting for me with the vehicle I wanted upfront. I highly recommend | Read Full Review
11/21/2023 12:00:00 AM | Cars.com
★★★★★ Kochergin
Great dealership experience! We enjoyed the purchase of my new Tiguan. Good pricing. Good team work. | Read Full Review
11/21/2023 12:00:00 AM | Cars.com
★★★★★ Emely Ponce
Would not come here again the Mechanic that worked there named JOSE was rude and was not interested in helping me and was more interested in arguing then listening to a paying customer who just got a service done and has questions/concerns about it but instead got really defensive and would not listen to me about concerns I had and | Read Full Review
11/19/2023 12:00:00 AM | Google
★★★★★ Asia
Ray was awesome!!! I told him my needs and concerns. He found me the perfect car, I came out with more than what I originally came for and my payments are lower than any other dealership I’ve worked with. I will definitely come back for my next car. | Read Full Review
11/16/2023 12:00:00 AM | Google
★★★★★ Allie Robertson
Brian and Chris were wonderful to work with. We had visited several dealerships looking for a vehicle and they made the experience effortless. Brian was extremely attentive and trustworthy. I would highly recommend. | Read Full Review
11/6/2023 12:00:00 AM | Google
★★★★★ Cumhur Kurucu
The reason I chose Volkswagen was because I got used to it in Europe for its durability, quality, and impeccable service. Unfortunately, I've been experiencing continuous issues with the vehicle I purchased from this dealership from day one. Every time I took it to the service, they didn't take me seriously and didn't listen to me. O | Read Full Review
10/28/2023 12:00:00 AM | Google
★★★★★ Jj Free
Raymond Little sold me a Volkswagen atlas. He was very informative, he explained everything, and made my experience very pleasant. Excellent service. | Read Full Review
10/27/2023 12:00:00 AM | Google
★★★★★ Katie Kearney
This was my first time handling car buying on my own and the team at Carolina Volkswagen made it stress free. I went into it knowing which car I wanted but Danny and Chris helped make the experience fun and easy! | Read Full Review
10/24/2023 12:00:00 AM | Google
★★★★★ Chuck Hinman
I was very pleased with the level of service I received at Carolina VW. I took my older Jetta in for a check engine light issue. The issue was diagnosed within a half hour and I am confident that the repairs were done correctly. Mike McClaskey and everyone else I had contact with were extremely accommodating and courteous. | Read Full Review
10/18/2023 12:00:00 AM | Google
★★★★★ Justin Cummings
Speedy service! My oil change and state inspection took only an hour! Time flew by as I test drove a potential replacement for my 2017 Alltrack S. We couldn’t come to terms on price, but I had a nice time interacting with the sales staff and can see why so many locals trust Carolina VW for sales and service. I’ll be back! | Read Full Review
10/6/2023 12:00:00 AM | Google
★★★★★ Phillip
I’ve recently had an experience at Carolina VW that I think potential customers should be aware of. I bought a brand new Jetta from this dealership in 2021. I have brought it to the dealership for every service except for an oil change one week ago (VW was booked). A few days after my most recent oil change (which Valvoline video-r | Read Full Review
10/6/2023 12:00:00 AM | Google
★★★★★ Sean Kim
Great experience with Carolina VW. Especially sale advisor, Chris!!! Great relationship with customer even afterwards. Thank you so much!!! Amazing job!! Chris H. And Danny. | Read Full Review
10/3/2023 12:00:00 AM | Google
★★★★★ YouTube DrSidewayZ
Great place, Clean premises with Clean bathrooms Nice waiting area. Pulling in and out on hwy 74 is a bit of a pain depending on the time of day but that’s everything on 74. Tessa the advisor is great to work with and goes out of her way to make sure you’re taken care of. 10/10 highly recommend | Read Full Review
10/3/2023 12:00:00 AM | Google
★★★★★ gregreid2003
Since I am still looking for a car, I was intrigued when Carolina Volkswagon reached out to me and told me about their end-of-the-month sale. Going against my gut instinct telling me this was another sham, I gave them a second chance. Unfortunately, my instinct was right. For the second time in less than a month, I was brought into a | Read Full Review
10/1/2023 12:00:00 AM | Cars.com
★★★★★ gregreid2003
Since I am still looking for a car, I was intrigued when Carolina Volkswagon reached out to me and told me about their end-of-the-month sale. Going against my gut instinct telling me this was another sham, I gave them a second chance. Unfortunately, my instinct was right. For the second time in less than a month, I was brought into a | Read Full Review
10/1/2023 12:00:00 AM | DealerRater
★★★★★ Paisley Watson
I drove two hours just to go to this dealership for the car I wanted. They where absolutely amazing from start to finish, I dealt with Richard albino and he was wonderful, he was so kind and friendly and not pushy like some experiences I have had recently. Everyone who me and my family encountered at the dealership where so polite an | Read Full Review
9/30/2023 12:00:00 AM | Google
★★★★★ Melodie Elemary
Thank you Mike ?? for checking ?? me in and out kindly! And another super thanks to Chris for giving me a new exciting goal to reach for!!! Got to have that car. It just reminds me, mostly to be thankful ?? that I can! Thank you guys! Great customer service ?? ?? ?? | Read Full Review
9/28/2023 12:00:00 AM | Google
★★★★★ Stephanie Hymes
Had a great experience when I went to Carolina Volkswagen this past Saturday. It was clean, great service was provided, and my personal favorite; excellent snacks! | Read Full Review
9/27/2023 12:00:00 AM | Google
★★★★★ Cari Brunelle
I literally cannot say enough nice things about this dealership!! We came looking for a used Mazda as a first car for my teenage daughter and left with a used VW for the same price that she is in love with!! Everyone there, to a person, was kind, respectful and so helpful! We left an unnamed dealership and they were so slimy, I wante | Read Full Review
9/18/2023 12:00:00 AM | Google
★★★★★ Corey Wilfong
I was looking for a specific Volkswagon Atlas and found it online in Charlotte. Luckily I also took a screenshot of the advertised price. This was our first new vehicle purchase in 20+ years. After being contacted by my salesman, we made the drive to Charlotte. Pulled up and my beautiful car was parked out front. Well that was the be | Read Full Review
8/29/2023 12:00:00 AM | Google
★★★★★ Josephine Santora
What a awesome experience i had Brian was the one that took care of me. I was in an out in no time and picked up an awesome vehicle. Thanks again! Mark Santora | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ DNP
Do not trust their appointment service made on line! Call to make sure. You'd go there for nothing... I got service reservation confirmation (text sent by their online service for the appointment) and none of the service people knew about it. Even the service person name was texted to me... waste a time | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Destinee Brewer
probably my best, & easiest car buying experience. Everyone I had contact with was so nice and great to speak with. I felt a very home, family vibe from everyone. I feel like they were very straight to the point when getting to pricing, and was very pleased with my trade value and the price of the vehicle I bought. I want to mention | Read Full Review
8/5/2023 12:00:00 AM | Google
★★★★★ Janet
Richard Albino was the worst to work with. When I complained to his manager, Danny Poli, he said it was perfectly acceptable to ignore my request to work with someone we purchased from in the past and definitely ok for his salesperson to "think outside the box" and show us a dirty, smelly car with a full bag of used face masks in the | Read Full Review
7/18/2023 12:00:00 AM | Cars.com
★★★★★ Janet
Richard was terrible to work with. He seems like an angry little man that will do anything to make a sale. Danny Poli was equally as miserable | Read Full Review
7/18/2023 12:00:00 AM | Cars.com
★★★★★ Janet
Richard Albino and Danny Poli were terrible. Dirty and disgusting car & they thought it was ok. | Read Full Review
7/18/2023 12:00:00 AM | Cars.com
★★★★★ Janet
Richard was terrible to work with. He seems like an angry little man that will do anything to make a sale. Danny Poli was equally as miserable | Read Full Review
7/18/2023 12:00:00 AM | DealerRater
★★★★★ Janet
Richard Albino and Danny Poli were terrible. Dirty and disgusting car & they thought it was ok. | Read Full Review
7/18/2023 12:00:00 AM | DealerRater
★★★★★ J. Roman
Corey and Danny made my purchase the easiest and most stress free experience I have ever had. After visiting other VW dealers I will say this store is the best hands down. This should be the first and only VW dealership you visit. Thanks again Corey and Danny! Also couldn't pass up showing off the GTI’s amazing interior, worth every | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Neil Voskoboynikov
Drove 2 hours to get a car here. Service was amazing, people are great and treat everyone I saw as VIP | Read Full Review
7/1/2023 12:00:00 AM | Google
★★★★★ Jasmine Baker
I was in town for the weekend and my check engine light came on. Chris and his team got my Atlas in there, took their time to find the problem and fixed it. They were so professional, nice and friendly. Would definitely recommend going here to get your VW serviced | Read Full Review
6/25/2023 12:00:00 AM | Google
★★★★★ Jonah Smith
DO NOT BUY A CAR HERE. THEY RIP YOU OFF BAD. BEWARE THEY TAKE ADVANTAGE OF PEOPLE | Read Full Review
6/21/2023 12:00:00 AM | Google
★★★★★ Genevieve Douglas
I would like to give a sout out and share the wonderful experience and customer service that I received, from Richard and Candace at Volkswagen of Charlotte on Independence Blvd. They are both two of the best sales agents in Charlotte. They really worked with me to help me get in a Volkswagen that I love and at an affordable price. | Read Full Review
6/3/2023 12:00:00 AM | Google
★★★★★ Jenni Tackett
What a wonderful and fun bunch to work with! I lost my Mom and wasn’t sure I was able to keep her car. Daniel and Chris H. were amazing and made my dream come true! Chris was so knowledgeable, very helpful and fun. Made the entire experience a pleasure and very easy. So we bought another car too! Highly recommend any of these fol | Read Full Review
5/27/2023 12:00:00 AM | Google
★★★★★ Sebastian Sangio
I cannot begin to put into words how EXCELLENT Richard Alibino’s customer service is. He’s been selling my family Volkswagen cars for almost 10 years! He makes me feel like I’m his nephew when I walk in. I cannot wait to one day get an upgrade from him again :) If you get a chance to walk into this VW dealership, please please pleas | Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Brittany Fuller
Just bought a Volkswagen Tiguan from Carolina Volkswagen and it was a great experience! Craig was so helpful and resourceful in answering all of my questions and helped me find a car that fit my desires and budget. I recommend to all! | Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ Bradford Helms
This place is seriously top notch. By far the best experience buying a vehicle for my wife. Jason is the man and to be completely honest 5stars isn’t enough for him and this amazing team of people. Jason along with Danny the manager made it happen! I highly recommend this place. They take pride in what they do. They are completely up | Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Kristy Shew
Craig and everyone at this dealership were awesome! I found the car I wanted online and wanted to make sure it was the right fit for me before driving 2 hours. Had me pre approved and all my info entered in once I came to make the whole experience quick and easy. We texted throughout the week and Craig was quick with answers to all m | Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Paige Crespo
Had a great experience working with Chris Harmon. We found the car on Facebook marketplace and it made it super easy to look at the details. Would absolutely recommend working with Chris for a smooth and easy buying experience! | Read Full Review
5/9/2023 12:00:00 AM | Google
★★★★★ Octavio Nivoloni
Best experience and fair negotiation. Craig Zullo was an amazing salesperson that we had the pleasure to meet. Since our first contact he was very honest and transparent, he didn't put pressure on us to buy the car and also told us if we feel like not buying the car it would be totally fine and he would have meet awesome persons. Tha | Read Full Review
4/6/2023 12:00:00 AM | Google
★★★★★ Raissa Nivoloni
I had the best experience buying my car at Carolina Volkswagen, the salesperson, Craig Zullo was the BEST! Everyone should have the experience buying a car with him. He is very honest and helpful. His manager, Danny Poli also helped a lot and was very transparent. I highly recommend this place! The paperwork sign was easy and fast. | Read Full Review
3/29/2023 12:00:00 AM | Google
★★★★★ Nicole Seals
I reached out to Carolina VW after the “shark” attack from another dealership. I spoke with Richard A, went to the dealership, and made an instant connection with the gentleman. I wouldn’t call him a salesman he took time out to feel the customer and definitely not pushy. I left the dealership without test driving the car to continue | Read Full Review
3/29/2023 12:00:00 AM | Google
★★★★★ Jorge 1.5
Be careful when you visit this place, be careful with your personal information, I didn't authorize my credit to be checked and these people ran it several times, several days with out my consent, affecting my credit report. That's not right Volkswagen. | Read Full Review
3/28/2023 12:00:00 AM | Google
★★★★★ Carson Woodell
They were absolutely incredible, best car buying experience I’ve ever had | Read Full Review
3/23/2023 12:00:00 AM | Google
★★★★★ Austin Evans
| Read Full Review
3/22/2023 12:00:00 AM | Google
★★★★★ LeftHanded04
Richard is an incredible sales person. The fact that the car I wanted wasn’t really in my budget due to the economy, he actually called and congratulated me on a different make and model from another place and also helped recommend a collision center for me that preceded this new purchase to begin with. Great guy, should be emulated | Read Full Review
3/13/2023 12:00:00 AM | Google
★★★★★ Donny Wagner
Richard, was one of the best salesman I've ever dealt with. | Read Full Review
3/4/2023 12:00:00 AM | Google
★★★★★ Jillian Heindl
Had a great experience purchasing our Atlas from Carolina Volkswagen. Everyone dreads going to the dealership to buy a car, but Craig, Danny and the rest of the staff here made the process so easy! They went above and beyond to accommodate our crazy schedules so we could lock this thing down! We are so glad we made the trip down to | Read Full Review
2/26/2023 12:00:00 AM | Google
★★★★★ Charles Holleran
said they rotate tires and they didn’t I had proof they didn’t but they didn’t have proof they did very disappointing will never go back for service or buy another vehicle from them | Read Full Review
2/24/2023 12:00:00 AM | Google
★★★★★ Sal Caracci
Took my wife's 2019 Atlas in for service nothing complicated but what really stood out to me was the constant communication and updates with progress and setting realistic expectations for completion. Everyone from booking the appointment to Tessa Harrelson, who was our advisor, did an excellent job! Keep up the good work. | Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Mike S
Purchased a 23 Golf R from Carolina Volkswagen a few weeks ago. The sales associate (Craig) was truly wonderful and very helpful throughout the entire process. The establishment however is your typical dealership and (from my overall impression and honestly to no surprise) goal is to profit as much as possible from every angle of the | Read Full Review
2/17/2023 12:00:00 AM | Google
★★★★★ Tim Meyer
Amazing experience buying our college graduate a new car. No haggling or undercover pricing had here. The deal we worked out on the phone is what we got. Amazing team here, will buy from Danny and Craig again and again. Don’t go anywhere else. | Read Full Review
2/15/2023 12:00:00 AM | Google
★★★★★ Woods Family
I have been in the market reaching and test driving several vehicles with different manufactures. The VW Atlas was on my list. After a long day of testing driving many vehicles with various dealerships on January 7th, 2023 my last stop was at Carolina VW. I met Richard Albino when I walked through the door. Richard listened to my | Read Full Review
1/24/2023 12:00:00 AM | Google
★★★★★ Mason Ballowe
Got out of there cheaper than expected and all the flashing things turned off. Worth it. | Read Full Review
1/17/2023 12:00:00 AM | Google
★★★★★ Rachel Ross
I've never had a better experience at a dealership than I did at Carolina Volkswagen. I was in a time crunch to find a new vehicle and Chris and Danny accommodated my schedule to be able to come in a check out a few vehicles. They were so straightforward and efficient that I left that day with a new car. The service department was al | Read Full Review
1/13/2023 12:00:00 AM | Google
★★★★★ Butov Alex
Brought my wifes car last night to service. Had some transmission fluid leaked. Asked for help, Jeremy was helping me. Today I asked him if I can do oil change while my car in their shop and told him that I want to use their online coupon for $69.95 for full synthetic oil. I used those coupons many times at different dealerships. But | Read Full Review
1/10/2023 12:00:00 AM | Google
★★★★★ Badboy4evr
The best sale person you can have at Carolina Volkswagen | Read Full Review
12/31/2022 12:00:00 AM | Google
★★★★★ Madison Crosby
5 out of 5 stars to Craig! He was well informed on the vehicle I ended up buying, and answered all my questions! He was the best salesperson I’ve ever dealt with. Also a shoutout to the General Manager Richard. I would buy again from Carolina Volkswagen! | Read Full Review
12/29/2022 12:00:00 AM | Google
★★★★★ Steven Borlase
went through many salesman and Jason Eure was the first one to really care and guide me through the steps. he knew able to answer every question I had. definitely recommend to anyone that wants a stress free car buying experience! | Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ Brian Musick
Craig’s the best thing since slice bread! What a cool cat! Thank you for making our experience buying our next VW as seamless as you did. What a great team you have. Thank you, thank you, thank you! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Marisa Rogers
We bought a Tiguan for our 16 year old for Xmas from Richard Albino and it was a great experience. He's amazing. He was so helpful and knowledgeable. He didn't waste our time showing us cars he knew we didn't want to see. He stayed in our price range. We will be buying the exact same car from Richard in years when our other daughter | Read Full Review
12/17/2022 12:00:00 AM | Google
★★★★★ Jazmyn McInnis
| Read Full Review
12/15/2022 12:00:00 AM | Google
★★★★★ Gaurav Garg
I brought a new VW Tiguan. It was a pleasant experience. Craig really helped me decide and take my time without ever pushing towards any particular feature or upselling. I was very satisfied with the process. | Read Full Review
12/14/2022 12:00:00 AM | Google
★★★★★ Vuk Kesic
My wife and I had an excellent experience with Craig. He was very knowledgeable and patient. He answered many of the questions that representatives at other dealerships could not. We were mainly interested in the Taos, but were also considering Tiguan and ID.4. Craig offered us to test-drive all 3 of them, explained in detail the dif | Read Full Review
12/11/2022 12:00:00 AM | Google
★★★★★ Alyce Maddocks
Chris Harmon was the absolute best, it was a great sales experience. Very low pressure, upbeat and personable. We ended up getting 2 cars just because of how seamless Chris made everything feel. I undoubtedly recommend this dealership and Chris - highly. | Read Full Review
12/10/2022 12:00:00 AM | Google
★★★★★ Sheryl R.
Best car buying experience I have ever had! My sales associate Craig listened to my needs and showed me exactly what I was wanting. The finance department made the process fast, friendly, and easy to understand. My new 2023 Tiguan is beautiful and I can't thank Carolina VW enough! I highly recommend! | Read Full Review
12/8/2022 12:00:00 AM | Cars.com
★★★★★ Sheryl R.
This was the best car buying experience I have ever had! My sales associate Craig was amazing! He listened to my needs and showed me exactly what I asked for. He was patient and answered ALL my questions. I never once felt pushed or rushed to make a decision. The finance department made the process fast and easy to understand. I love | Read Full Review
12/7/2022 12:00:00 AM | Cars.com
★★★★★ Sheryl Ross
Best car buying experience I have ever had! My salesperson Craig was amazing!!! He listened to my wants & needs and showed me exactly what I wanted. He answered ALL my questions with the patience of a saint. I never once felt rushed or pushed into making my decision. The finance department made the process fast and easy to understan | Read Full Review
12/7/2022 12:00:00 AM | Google
★★★★★ Sheryl R.
This was the best car buying experience I have ever had! My sales associate Craig was amazing! He listened to my needs and showed me exactly what I asked for. He was patient and answered ALL my questions. I never once felt pushed or rushed to make a decision. The finance department made the process fast and easy to understand. I love | Read Full Review
12/7/2022 12:00:00 AM | DealerRater
★★★★★ Mike White (Call Mike's PW)
The service advisor, Jeremy Allison is the best in the business! Honest and understanding, rare qualities in these times. The service department was super busy and He took care of our warranty issues same day! I will continue to let Jeremy handle all our services! | Read Full Review
12/5/2022 12:00:00 AM | Google
★★★★★ Wendy Bentien
This was hands down the most amazing car buying experience I have ever had. Chris Harmon was super knowledge and helped me find the exact car I wanted even before coming to the showroom. He was very transparent about pricing as well and I had a file texted to me before arriving spelling out all the details. There were no hidden fees | Read Full Review
12/5/2022 12:00:00 AM | Google
★★★★★ Michael Krueger
Worked with Danny and Craig and had an amazing experience. No pressure, and very easy financing process. Would recommend 10/10 and will keep them in mind anytime I have a future car purchasing need | Read Full Review
12/5/2022 12:00:00 AM | Google
★★★★★ Calvin Helms
I meet Jason Eure at Carolina Volkswagen today on my first day out looking and obviously I meet the correct person because I left with a new car. He is wonderful. Thanks so much!! | Read Full Review
12/1/2022 12:00:00 AM | Google
★★★★★ Juan Pablo Gonzalez
I received a really good attention and fast response at all times from Chris Viton. We got the leasing completed in only a couple of days. Highly recommended dealers | Read Full Review
12/1/2022 12:00:00 AM | Google
★★★★★ mia walters
After visiting several dealerships, I finally settled on Charlotte Volkswagen. Jason is very professionalized and his attention to details was exactly what made us decided on purchasing our first Volkswagen. We are very pleased with the level of service that he’s provided to us. | Read Full Review
12/1/2022 12:00:00 AM | Google

of 7