Book a Battery Service Appointment at Your Local Volkswagen Dealer

★★★★★ Jon White

Worked with Victor and he was great! He knew everything about the cars I looked at. This is my second purchase from VWSC and if this VW is a reliable as the first, they will be my first stop when I need a car. Highly recommend VWSC and Victor. | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Angela Washington

Had the pleasure of working with Sean Brown. He was very knowledgeable and I loved that there was no pressure from him! David Feingold was very helpful as well. I would definitely recommend them and the dealership. | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Mar Lafé

Sean, Brandon and Chris assisted me with purchasing a new car. They were so kind, patient and clear the entire time and answered any questions I presented with a thorough explanation. They truly made my experience one of one and i felt comfortable the entire time. They were extremely helpful with presenting my options to me and did n | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Jarrett Bruce

Purchased a new car May 2025 and have had nothing but problems with VW ever since. I do not recommend this dealer at all! Save yourself the trouble! | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Jen Dzi

This car dealer is absolutely awful. Their service department is full of misogynistic males. My vehicle was diagnosed with an issue on Monday and they were going to fix it (while my husband took it in) but they didn't have the part and needed to order it. They rescheduled my vehicle to get fixed Friday. I dropped it off, was told it | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ Nicolette Adrian

Highly, highly recommend — 5 stars aren't enough!! Last year (07/2025), after an accident and being new to the area, I took a chance and drove to VW of South Charlotte (I have a 2021 Tiguan). JOERG KUEHNI and the entire service department/team exceeded every expectation — kind, communicative, and completely straightforward with all | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Amanda Dyson

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3/31/2026 12:00:00 AM | Google

★★★★★ Eladio Montalvo

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3/28/2026 12:00:00 AM | Google

★★★★★ James Adams

Came in with a GTI 2013 Volkswagen to get a key programmed and a 15 minute job turned into 7 hour job because of lack of communication between the company and the customer. I set aside an appointment for 9:45am and I’ve realized it wouldn’t have made a difference. Do not recommend for simple services. | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ warren n

Had an absolutely amazing experience working with Sean Brown! From start to finish, he made the entire process smooth, stress-free, and genuinely enjoyable. He was knowledgeable, patient, and truly cared about helping me find the right car—not just making a sale. The whole experience was efficient too—I was in and out in under 4 hou | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Victoria Harris

I got the car I wanted and not the one they told I should get. Vic waited for me to come from Florence SC after work and everyone waited and assisted after the was closed and got the deal done. I will only deal with them for all my VW needs. | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Morgan Harder

Do not bring your car to get serviced here!!!! I believe this might be the worst service center in the state. Brought my car in to get the seal of my sunroof replaced, after having it for a week and paying $1500, they returned it to me and my car flooded the next weekend. After bringing it back, they tried to charge me another $6000 | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Sabine Mccabe

Misleading Sales Practices and Zero Accountability Update after Dealerships response (still zero stars if I could): Thank you for reaching out regarding my recent review. I appreciate your stated desire to make things right. However, I do not feel it is my responsibility to initiate further phone calls. Before posting that review, | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Robert Holland

Edit: After leaving this review, the dealership immediately sprung into action to get in contact. They were equally disappointed with our experience and offered to pickup the car ASAP to get it fixed. They also went above and beyond to expedite the repair through part availability issues and dropped it off clean when they were done. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Rod Gambrell

Sales agent was amazing and took good care of me. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Sabine Mccabe

Misleading Sales Practices and Zero Accountability (This is a review for the sales department, not the service department) I am writing this to warn potential buyers about the lack of transparency and poor after-sales support at this dealership. I purchased a used vehicle here that was explicitly sold to me as accident-free. To ba | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Chris Davisson

Made the process an ease And got me in and out pretty quickly. Listened to my needs and were very professional. | Read Full Review

3/9/2026 12:00:00 AM | Google

★★★★★ Robert Holland

Really disappointed in this dealer. We'd dropped our car off and explained to them that we were experiencing problems in the AC unit. A separate dealer had torn apart the whole dashboard diagnosing this AC problem before we bought the car, and topped up the fluids less than 6 months ago. We explained all this to the advisor and gave | Read Full Review

3/8/2026 12:00:00 AM | Google

★★★★★ pay theprice

Extremely insulted by service manager telling me “since your so knowledgeable when is the best time you can bring it in to replicate the problem” after telling them it happens once a week for 1-3 minutes, then just completely stops making the sound. Brought in my car 3 times for the same issue, the first time I brought it in they fix | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Tyler Weir

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3/3/2026 12:00:00 AM | Google

★★★★★ Gary Gorospe

I had the best experience with MOE and the Sales management team; they had me in and out within 3 hours and made the time I had there so enjoyable. They even gave me a ride home to drop off my other car; I will be back!!!! | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ Michael Pelc

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2/22/2026 12:00:00 AM | Google

★★★★★ Jennell Wade

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2/22/2026 12:00:00 AM | Google

★★★★★ Mark Bizjack

Spiros was fantastic to work with. Explained everything really well. David the manager made the car buying experience really easy. Definitely would buy from them again! | Read Full Review

2/15/2026 12:00:00 AM | Google

★★★★★ Micah Patterson

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2/15/2026 12:00:00 AM | Google

★★★★★ Lauren Poleto

Leased a brand new 2024 Atlas a little over a year ago. I’ve had nothing but issues with it since the first week. Ongoing transmission issue, engine issue, coolant leaking, various recalls, my screen takes 30 seconds to turn on when it’s cold, getting stuck in neutral in a high traffic area and needing to be towed. The list goes on a | Read Full Review

2/15/2026 12:00:00 AM | Google

★★★★★ saydiejade

Amazing! Went above and beyond! Highly recommend! | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ jeremy hardy

I had an issue with my additional key fob. I went to the dealership and was able to get a replacement key ordered on a Saturday. The key arrived 2 days later and a service tech was able to program the key in about an half an hour without an appointment. Great service! Glad to be a new customer! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Sarah Dalia

Spiro made our car buying experience easy and fast. Thank you! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ JP Prinzivalli

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2/1/2026 12:00:00 AM | Google

★★★★★ Junior T

I had a great experience purchasing my 2021 Volkswagen Jetta here, especially working with Saaid. I originally went to the CarMax on Independence and did not have a good experience, so I called this location while looking for a Jetta, and even over the phone it already felt so much better. They were willing to actually talk with me a | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ bryan wagner

Truly exceptional service! Quick and fixed right the first time. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Jacquin Gilchrist

I wanted to take a few minutes to acknowledge some exceptional service at Volkswagen in South Charlotte. First, Sean Brown was assisting me and my family in buying our new vehicle while he was on leave. Secondly, Brandon Douglas was completely professional answering every question and presenting the best solution for us. This dynamic | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Astrid Vallat

The service center has been awesome every time! Everyone there is very kind, helpful, and knowledgeable. I admittedly know very little about cars, and Joerg Kuehni has always been kind enough to talk me through everything that I need to do to keep my car running smoothly. I can always be confident that the work will be done right and | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ MITCHELL AVIDON

Great service and helful | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ JP Prinzivalli

Sean was fantastic to work with got us in and out in a new vehicle in no time. He was a wealth of knowledge and very professional while making us feel comfortable when choosing a vehicle. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ McKenna Hoppes

Sean was a pleasure to work with and really put my nerves at ease with purchasing such a big ticket item. The whole team is so friendly and welcoming and I will definitely continue to be a loyal customer. Highly recommend. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Hashem Saadat

As always Excellent service provided by Joerg and the service team as always . I have been coming here last 20 + years and he continues to provide high level of excellence in taking care of clients . I was there two days this week with two cars and it was an absolute pleasure. Joerg is a true asset. We also purchased our 15th car fro | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Kristen Milburn

Spiros was great to work with! He was honest, knowledgable, patient and not an aggressive sales person! He showed us on and off the road how to use the Atlas and all the technology that comes along with us. I never felt pressured at any point in the process and would recommend him to anyone looking to buy a VW! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Kayla Williams

Let me just say…every visit from now on I need Nate as my service advisor! I left this location today with a smile on my face and a sense of certainty that my vehicle was repaired properly and the information I received was honest and accurate. Nate went above and beyond in my eyes to ensure the shuttle (Mr. Roy) dropped me off for w | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ neil nelson

My wife and I had a wonderful experience shopping for a vehicle at VW of S. Charlotte. Our salesman, Kwasi Asante-Ansong, was the best, no high pressure sales, strictly a smooth transaction. For those who plan on purchasing a new car I recommend that you choose Kwasi as your salesman. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Madeline McNally

Had a great experience at VW South Charlotte. Spiros was so helpful looking at different cars and seeing what works best for me. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Diana Romero

Quick and quickly adjusted for my birthday coupon | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Margaret Hagerty

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1/1/2026 12:00:00 AM | Google

★★★★★ Angela Ignasiak

I went to VW to look at a 2025 GTI T2.0 SE we couldn’t agree on price but I will say I appreciate the respect and transparency the dealership had. They even let me test drive it still. I worked with Kwasi Asante-Ansong he was great. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Mike H

Best car buying experience I have ever had! | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Kortney Parker

Kwasi was really helpful! | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ John Del Grande

Quick efficient service. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Ramonsan

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1/1/2026 12:00:00 AM | Google

★★★★★ Wayne Brannon

very friendly and high quality workmanship | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Yender Contreras

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1/1/2026 12:00:00 AM | Google

★★★★★ pay theprice

Terrible customer service. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Stacie Gaines

My mechanic brought my 18 VW Tiguan in to get fixed after multiple attempts at 2 mechanic shops. He was quoted $2500 to fix. Call the next day, that didn't fix it. ANOTHER $2500 for another part. THAT DIDN'T FIX IT. Told another $2500 to put the origional parts on it and it SHOULD be good. I REFUSE to spend more. They say to take | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Jim Shinn

Excellent Service Department! I drive in from Columbia, SC just to get my vehicle serviced here. That should tell you everything you need to know. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Catherine Barbour

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12/1/2025 12:00:00 AM | Google

★★★★★ Alan Schlegel

I have been coming to South Charlotte VW for the last 15 years. As always excellent. To all the staff at South Charlotte, you're the best, thank you! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Jasonhxx0704

Great and fast service every visit! Always trust them with my vehicle | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ John Richards

It was a great experience they knew what was wrong and had it complete in 3hrs very professional and knowledgeable | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Alley Clay

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12/1/2025 12:00:00 AM | Google

★★★★★ Willie Townsend

Dave Morrison and John Keating are Always friendly and professional. The service I needed was under warranty. We discussed what might be the cause of my issue before proceeding. The work was completed by the service man who videoed me what his findings were. Very happy! Willie | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Jocelyn London

Great customer service. Went in for an oil change and for a couple minor issues. Everything was addressed in a timely manner. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Isabel Medina

Fast service,great customer service, friendly place. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Will Phifer

Top-Notch Service from Joerg. I recently brought my car in to VW South Charlotte for maintenance. Joerg delivered outstanding service. From the moment I arrived, he greeted me with a warm welcome. Joerg kept me updated throughout the visit, clearly explaining what services were being performed and why they were necessary. There were | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Kaitlyn Brock

Nate was a great service guy to work with!! Very transparent and helped me understand the mechanic’s feedback. Good dealership! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ ?????? ?????????

Excellent experience | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Ryan Sapel

Friendly service and didn’t try to pressure into any upselling. Took care of my oil change and break issues. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Bryan Viggiano

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12/1/2025 12:00:00 AM | Google

★★★★★ Jonathan Rodríguez

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12/1/2025 12:00:00 AM | Google

★★★★★ Jeffrey Tate

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12/1/2025 12:00:00 AM | Google

★★★★★ Fernando Cardenas

Al Condrey did an excellent job, he was polite, informative, knowledgeable, and I trust his insight, with his years of experience. I would recommend Volkswagen of South Charlotte.to anyone. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Debra Eicher

I have made this VW service department my “go to” for all my service needs. If I have an issue or question regarding my car I am able to get prompt and knowledgeable answers. The communication is reliable especially as to service estimate costs and expected completion. I appreciate that my vehicle is returned to me freshly washed and | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Felicia P.

Al is the best, in 2018, 2019, 2020, 2021, 2022, 2023 and beyond! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Charlotte Proffitt

Volkswagen South Charlotte is the best! I always have a pleasant experience whenever I bring my car in for service! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ ashley scott

Service is great! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Valerie Wilson

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12/1/2025 12:00:00 AM | Google

★★★★★ NHORA VALENCIA

Everything smooth. I arrived and i was taken care if right away. I was expected to pick up my car next day but they complete all the work the same day. Shout out to Al for a great service | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Tommy Cary

Great experience working with Kwasi Ansong on a recent car purchase. Highly recommended. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Barbara Davis

Staff was professional. They always do a fantastic job. Will always recommend them to anyone wanting to purchase a vehicle. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ sloane adler

Service department rocks ?? | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ jamar leggett

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12/1/2025 12:00:00 AM | Google

★★★★★ Eljo Brooks

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12/1/2025 12:00:00 AM | Google

★★★★★ Karen DeVita

I received a call from VW of South Charlotte to schedule a repair for fuel rail. Upon inspection it was discover ther was also an oil leak. I was advised of the situation and offered a loaner car as the repairs would take a while. I am very grateful for being so proactive, especially Tracy Montes, who could not have been more help | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Jason Elder

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12/1/2025 12:00:00 AM | Google

★★★★★ Aleah Monae

I Went In For an Oil Change & Nate Eaton Was Very Helpful and Welcoming ! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Sophia Mayer

Always very helpful and friendly. I appreciate the updates they provide over text whenever I take my vehicle in for service :) | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Keisha Lockhart

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12/1/2025 12:00:00 AM | Google

★★★★★ Sonia Marie

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12/1/2025 12:00:00 AM | Google

★★★★★ Lisa Collins

Very pleased with the service department at Volkswagen of South Charlotte. Matt was very helpful as my service assistant at my last visit, and Jorge has helped me many times in the past. The team always does a great job. Have been using the service team here for over 10 years and always satisfied. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Regina Dobson

Purchased my 3rd VW!!! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Sonny Burgess

Service dept is amazing. Great service advisors | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Jennifer Howell

Mason Clay always delivers top notch service and is always available when my cars have an issue | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Curtis L Smith

This is the place for us | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Beth Safnauer

Joerg is always great to work with. Service is completed on time and with great communication. I highly recommend the service department at VW South Charlotte. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ james bradford

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12/1/2025 12:00:00 AM | Google

★★★★★ Phyllis Lindsey

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12/1/2025 12:00:00 AM | Google

★★★★★ Brian Dalrymple

Joereg was excellent. Knowledgeable, professional and efficient, as well as accommodating | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ grace hilbing

Amazing service. David was super helpful and knowledgeable. Got my car fixed immediately and went above and beyond to make sure it was good to travel to see my family. 10/10 service! | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Lamb Karkazis

Been to many VW dealerships in NC and had service done at many of them. Was blessed to meet John Keating who is a ball of knowledge. He has made my experience at VW South Charlotte so enjoyable and easy that he has single handily won my business anytime I need anything else done. I will not be going to other dealerships as VW South C | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ #LongLive SK

Fast and efficient | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Bruce Stevenson

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12/1/2025 12:00:00 AM | Google

★★★★★ Chris Overstreet

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12/1/2025 12:00:00 AM | Google

★★★★★ sandy critz

I went in for service and my service guy Al is the best. I really like him and will always ask for him. However, the service department is sooooooooo slow. Al said it should take about an hour and 2 hours later….done. Last time I went in for a simple alignment and was there for 4 hours…. | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Harper Riffle

I needed help with basic app function on the car that wasn’t working, 2023 model. Nobody helped I got transferred to every single department and was on hold for 2.5 hours between those. Called the VW website number and they said to call local dealer. 8 months later and I have been to the service department 7 times now to fix this is | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Louis Woodson

I would give a negative score if I could. I got a call from daughter that her car died in the highway. had my daughter’s 2021 Jetta towed here to this dealership (Volkswagen of South Charlotte). I was at work so I send a tow truck to get her off the road and have them bring it to the dealership. I get a call later that the car was o | Read Full Review

12/1/2025 12:00:00 AM | Google

★★★★★ Rosi Hans

Very satisfied with the service of my GTI Volkswagen. They are checking always the car that I feel safe to drive. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Allison Carpenter

Always have a good experience here. Scheduling service is easy, the waiting areas are comfortable and provide outlets to charge devices, and all employees are kind and helpful. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Roselyn Scott

Amber was very patient, knowledgeable, helpful and a very pleasant person to work with. I would refer my friends to her any day thank you Amber. She made a special call to help me reset my clock for daylight savings, that was so sweet and thoughtful. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ David Morrison

Best dealership anywhere! Love this place and the people that care about you and make sure your car is fixed. Videos of your repair every time you bring your car in for service | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Monica Vargas

Great service | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Sam Harris

Friendly and knowledgeable staff. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ simone tozzi

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11/1/2025 12:00:00 AM | Google

★★★★★ Carlos Martinez

Good service and friendly staff, they have worked on my VW and love the online coupons for service. Also the service advisors are always very friendly and attentive to the customers and also the sales team. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ casey vogl

2nd time working with Moe Borno. True professional. Painless process, very straightforward and convenient. Customer Service is a priority for this location. I recommend. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Traci Shreero

I always experience excellent service, perfect communication and fair pricing. Thank you VW! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Amy K Bender

This was my 2nd time going to VW of South Charlotte and working with Spiro. After nearly 4 years of driving another brand of vehicles, and being very unhappy with that brand, I knew exactly what I wanted to get-Another VW Tiguan. I feel I was taken excellent care of by Spiro, Brandon, and Chris…they all worked very hard to ensure I g | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Kayla B.

Al C is amazing! I can always get in quickly and the services is always stellar! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Kenya Robertson

Let me start by saying that I am completely in love with my new 2025 Volkswagen Tiguan. The moment I saw this car on the lot, I knew it was going to be mine. I had my eye on the SEL R-Line model, but even without a few of those extra features, this Tiguan gives me everything I wanted. It feels stylish, comfortable, and like it was tr | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ April Arnold

Mason - always provides great service! A+ | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Deryle Hunter

Great customer service. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Jimena Ontiveros

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11/1/2025 12:00:00 AM | Google

★★★★★ WILLIAM SCOTT CARTER

Very knowledgeable and professional!! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Lisa Johnson

Mason in the service department is wonderful. He is always very helpful and strives to provide great service. Richard the shuttle driver was very friendly. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Allison Moody

The service was quick and thorough. Car is in great shape | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Craig Dandridge

Al Condrey always takes care of me. He keeps me informed of what I need and always is very pleasant. A true professional! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Amanda Valbert

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11/1/2025 12:00:00 AM | Google

★★★★★ Ajay G

Joerg at Volkswagen South Charlotte was amazing and very knowledgeable. The Volkswagen in a whole always treated me well. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Margot Strickler

I got a nail in my tire. I was able to take it to the dealership and they took care of it for me. Unfortunately I didn’t have a guarantee on the tire. Now I do! Everyone was so helpful and took the time to explain the ins and outs of my tire situation. The service people here are always so friendly, helpful, and knowledgeable! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Xavier Guevara

Buen servicio | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Thomas Lorenzo

Ralph and the folks at VW of south charlotte always take good care of me. Appreciate the great service they always provide. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Steve Yoxsimer

Been a long time Customer and keep coming back for the expertise and quality experience! Lots of great Service Advisors but see if Al can take care of you! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Adrianne Williamson

My advisor is AL, he was informative and great to work with. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Mary Smiley

Sean Brown was so easy to work with & knowledgeable, making my buying experience very nice. No pressure. Just professionalism. Thanks Sean! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Julian Marinelli

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11/1/2025 12:00:00 AM | Google

★★★★★ Jacob Martenka

Service was great. Everything went quickly and smoothly. David was very helpful, 10/10 recommend | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ M R

I had an incredible experience working with Vic! From start to finish, he went above and beyond to make sure I found exactly what I was looking for. He was patient, knowledgeable, and made the entire process smooth and stress-free. I absolutely love my new VW Atlas, and I couldn’t be happier with the service I received. If you’re loo | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ STEVEN BIDDLE

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11/1/2025 12:00:00 AM | Google

★★★★★ dee jones

Don and Sam were great...good for me coming back....great svc gentlemen | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Richard P

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11/1/2025 12:00:00 AM | Google

★★★★★ lacarol harris

I had my car’s heater coil replaced here, and the experience was great from start to finish! The staff explained the problem clearly, gave me a fair estimate, and finished the job on time. My car’s heat works perfectly now — just in time for the cold weather. Highly recommend their honest and professional service! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Frank Soccorsi

Very pleased with my recent experience at VW of South Charlotte’s service department. After experiencing a “check engine” light, they got me in within 24 hours and diagnosed and repaired my vehicle in about two hours. I was especially impressed with the professionalism of the service advisor and the technician who provided a video ex | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Lisa Luda

Always a great experience! Everyone at VW South is courteous and helpful. Al in service has looked after my car for a decade and always takes care of me and my bug! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Maine Linois Ferrer Suárez

Fast in customer service and quality in services!! Very pleased!! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ sheldon rotondo

Everyone was very helpful and pleasant. I was able to relax knowing my car has been serviced very well and everything was taken care of. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Nesh Cortes

Great Service from advisor Ralph ! Got me out of there in no time ! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Nikki Haskins

Just bought my 4th car from Kwasi. He always says hello, even if I’m only there for some routine service. He makes the car buying process so easy and painless, and really takes good care of his customers. I even recommended my mom to him and she bought a car from him. He’s quite literally the best! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Eddie Sobodash

Al was extremely helpful and easy to work with. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Joanne Walker

Best service advisor I’ve ever dealt with at a dealership. Ralph thank you for your kind courteous CS. This is hard to find these days and I’m thrilled to find a good VE dealership. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Elephantman Alemao

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11/1/2025 12:00:00 AM | Google

★★★★★ TERESA TOMKO

Came in for recall Got treated like a valued customer and care was on time and car returned w/i 4 hours. . | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Wren Hand

David Morrison in the service dept. was great! Polite and efficient - best VW experience I’ve had in Charlotte. I will be back! | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Joseph Hendricks (Joe)

Whenever I take my Passat SEL in I work with my service consultant Al Condrey. This was for a safety recall and the air bag part finally came in. Al always treats me professionally and appreciates my business. The Best representative VW of South Charlotte could have. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ glenn deal

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11/1/2025 12:00:00 AM | Google

★★★★★ Aisha Wilmore

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11/1/2025 12:00:00 AM | Google

★★★★★ Megan Sininger

Friendly staff and quick, efficient service. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Daniel Howard

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11/1/2025 12:00:00 AM | Google

★★★★★ Mark Valentine

I was disappointed in my recent experience at the dealership to replace my tires. I had an 9 AM appointment and waited 2 hours to install new tires on a job which should have been done in 40 minutes. I was also charged more than the price I was given when I booked the appointment. When I questioned the difference was told it was for | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Big Fam

It gets old having multiple visits with wasted trips and everyone's time when parts aren't in and information is not passed from setting the appointment to checking in to service tech and checking out with advisor. A Clear understanding of what's needed during the 1st call and 1st visit with save this location time and money. Update | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Keo Gist

Had my vehicle towed there after hours from the scene of an incident. I am not from the area and had to return home. When I returned the next business day to retrieve some items from my car I noticed that there were a few things missing. I didn’t speak to the representative at the dealership that day. I thought that I had possibly ta | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Patty Engel

Some woman uses my email address and I get all communication about her appts. After multiple attempts writing and calling the dealership asking them to remove it, and after a manager promised he would here we are with more emails, and I continue to try to get this removed from their database. Not only have I never owned a VW, but I l | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Tiffany Czaban

A very terrible experience with one of the service gentleman named Joerg. Consistently made a comment about how I made an appointment online so they won’t be able to service the car and that it’s my own issue since I made the appointment online. He would not speak to me when the car is in my name only. He would only speak to my husba | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Joseph T

Sell garbage cars | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Julianna

Had to have the SOS software fixed but the guy who booked the appt didn't bother to check-in if the part was in so I had to wait THREE hours for them to fix it. Not too smart. Horrible customer experience. | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Aditya Kanhere

Hello, I visited this dealership on Saturday 10/18 for my first car service. This was company provided and included oil change, fluid top off and tire rotation along with other. I came in to my appointment, the wait time was about an hour. After an hour they informed me that my service was completed and I can go. They had me sign a | Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Eric Dibble

Every service increment I go to Volkswagen South South Charlotte. Easy to schedule on the phone. They have great hours for me with 7am appointments. Fast, Efficient, communicative, thorough with the bill explanation and advisory for future services may or may not need. Good value too. 7/19/2023 - Joerge is awesome and handled the | Read Full Review