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Ide Volkswagen of East Rochester

Ide Volkswagen of East Rochester

★★★★★(445)read reviews
333 N Washington St, East Rochester, NY 14445
(585) 310-5183 Ask About Our Service Specials!
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Service Offers

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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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    $29.95 Off Spring Service Special*Click Here for Details
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    $10.00 Off Front Wiper Blade Replacement*Click Here for Details
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    $114.95 Oil and Filter Service*Click Here for Details
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    $22.50 Off Genuine VW Battery and Installation*Click Here for Details
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    $37.50 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
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    Buy 3 Eligible Tires, Get the 4th for $15 Click for details
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    $37.50 Off Set of Four Tires*Click Here for Details
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    SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19Click for details
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    Enjoy SiriusXM in your vehicle!Click for Details
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    Get a $100 instant rebate 5 Click Here for Details

Map & Directions

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 5:00 PMSat: 8:00 AM - 2:00 PMSun: Closed
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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

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  • ★★★★★ Mark Wilson
    A pleasant experience regarding a software update. The staff is very professional. I inquired about a rim and tire combination for my Golf R and the parts technician researched and got back to me the same day. Very satisfied. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Shawna B
    Ide just feels good when you walk in! The decor is fresh, the inventory is incredible and if they don’t have what you need, they will find it. Zero pressure. And our salesperson, Dave, was simply the best. He was honest, personable, knowledgeable and just a very nice man. He made sure I had what I needed when I picked up both cars (y | Read Full Review
    4/16/2026 12:00:00 AM | Cars.com
  • ★★★★★ Bob Johnson
    Davisd was a gentleman the entire process my wife and I found our new SUV. Very helpful and not pushy. Thank you David | Read Full Review
    4/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ Jen D
    This is my families fourth VW purchased through Spencer. He is great to work with! | Read Full Review
    4/14/2026 12:00:00 AM | Cars.com
  • ★★★★★ Tracey Bousman
    David was professional, no-pressure, informative, and attentive to what I was looking for in my new VW. From start to finish in my car buying experience with IDE VW, I was highly delighted. Thank you, David and IDE VW! | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ James Burton
    | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer Schafrath
    Got us in quickly for service. Pre-ordered the part so the repair could be performed in one visit. Courteous and professional. Would highly recommend for your VW repair. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Shauna Caratozzolo
    Katie is always so nice and helpful. They get you in and out quickly and have great snacks. I also love that there is an area where it’s quiet if you need to do some work while you’re waiting for your car to be worked on. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Kamal Taneja
    I just finished buying a Jetta at Ide VW and had a great experience working with David Ruzhansky. I’m the type of buyer who has a lot of questions, and David was patient enough to answer every single one of them to my satisfaction. The biggest thing for me, though, was the delivery. Because of my work schedule, Saturday was the only | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ Nicky Hoodlet-Carroll
    Scheduled an oil and filter service, I was put on the schedule the next morning. This is my second time utilizing their service department. I appreciate how when you arrive they are friendly and professional. They offer an amazing waiting area(s) with amenities, which I appreciate having a space to plug in my laptop and work while wa | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ David Ruzhansky
    It was a great experience as always! Katie Lewis as a service representative is very friendly, knowledgeable and efficient . It was a pleasure doing business with Ide service. | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ Robert Bardo
    | Read Full Review
    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Jerry ODell
    I had a leak in my tire and they were nice enough to get me in right away and fix the leak. Thank you soooo much! Awesome service always! | Read Full Review
    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Matthew Triaszin
    Spencer was knowledgeable and passionate salesman who knows the VW performance cars well. Bo, their finance manager was personable and was excellent to me while I shopped for the best rate I could get both with and without them. Experience was about as good as one could imagine for a situation which started with my previous car getti | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Danielle Vik
    IDW VW has the best customer service and I love my vehicle! | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ mtriaszin
    The dealership itself was a nice space with helpful and friendly staff making the car buying process significantly more welcoming than it has been at other dealers for me in the past. | Read Full Review
    4/6/2026 12:00:00 AM | Cars.com
  • ★★★★★ Van9298@aol.com
    Best service and best SUV ever! From the time I walked in to the time I signed paperwork and got into my car it was 10 out of 10 best customer service! | Read Full Review
    4/5/2026 12:00:00 AM | Cars.com
  • ★★★★★ patti.quigley13
    Everyone at IDE made my experience very smooth and pleasant. Spencer was great and answered all my questions and helped me to realize that I didn’t need to get the top model to have all the options I wanted. The sales manager Joe was professional and helped explain the financing process. Bo made filling out all the finance paperwork | Read Full Review
    4/5/2026 12:00:00 AM | Cars.com
  • ★★★★★ Susan Williams
    Very comfortable to wait for service. Friendly and knowledgeable staff. Highly recommended Katie. | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Nadine Alexander
    From looking at my options online to meeting with the sales manager and the sales person and finance people and they even introduced me to the service personnel. An exceptional experience I felt very well cared for, and I would recommend them to anyone if they want a high-quality trustworthy professional experience | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ anne rodden
    I am so glad I found Ide Honda after moving to Rochester NY from North Carolina. So competent, courteous and friendly. Newly single and formerly having a mechanic husband take care of the cars, it was a relief to have the kind of service that Ide Honda provides Anne Rodden | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Ana Diaz
    Excellent service—I highly recommend it. Sydney is a very dedicated and professional salesperson. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Mbridenbaugh
    Spencer was super! After changing my mind to the loaded Atlas, he was patient and communicated all we needed to do. Waiting for it to arrive was well worth it. It is a beautiful SUV that we hope to enjoy for a long time. | Read Full Review
    4/1/2026 12:00:00 AM | Cars.com
  • ★★★★★ Crewdangerio
    I got rid of the Altas and I did the Taos and it is green!! | Read Full Review
    3/31/2026 12:00:00 AM | Cars.com
  • ★★★★★ Eileen Nugent
    We received excellent service at Ide Volkswagen. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Ted Johansen
    I bought my 5th VW from Ide VW in March 2026. I had great interactions with the salesman and service people. Great organization to deal with. | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Gillian Winegar
    Great experience and great deal. Spencer was so transparent and helpful which this process so easy and stress free. I got exactly what I wanted at a great price! I will definitely be back to service here! | Read Full Review
    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Gillian Winegar
    Everything about the process was made so easy and smooth. Spencer’s honesty and clarity helped to make this process stress free and exciting! I look forward to servicing my new Atlas here! | Read Full Review
    3/26/2026 12:00:00 AM | Cars.com
  • ★★★★★ Katherine Jacobia
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    3/26/2026 12:00:00 AM | Google
  • ★★★★★ sasha sport
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    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Tom DeRosa
    Great service from start to finish | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Tyler Keenan
    Everyone in the service deportment is great and they keep you updated while your vehicle is being worked on | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ David R
    David made the buying process go smoothly. This is the second vehicle I have purchased from IDE Volkswagen and I am a very happy customer. | Read Full Review
    3/25/2026 12:00:00 AM | Cars.com
  • ★★★★★ Tony Fortunato
    The service performed was a warranty 20000 mile service. That was done in a very efficient and timely manner. | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ Cynthia Murray
    Service department was quick to look at vehicle, helpful and kind through every step and went above and beyond to help. | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ Michael Liddy
    I loved the whole buying process. They Sydney was able to get me into a 2026 Golf R that they didn’t even have at the time I first went there. She was great. Definitely ask for her when buying your next vehicle!! | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ David Fitch
    Service was completed by working my repair in as quickly as possible given that my vehicle had broken down nearby. I was provided with an Uber so I could keep my appointment. Service department made sure that everything was taken care of given my unexpected problem. | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Mike Lally
    | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ jeep4x4x4x4
    Great service. Highly recommend. Spencer is great. Katie in service is excellent also. If you want a VW you can't ask for better service in Sales and Service Dept. Thank you very much. | Read Full Review
    3/19/2026 12:00:00 AM | Cars.com
  • ★★★★★ Melinda Pagliuso
    | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Carl Kithcart
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    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Paris Peters
    | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Richard Riepma-Hosier
    I want to start by saying that Katie, the service advisor who helped me, was phenomenal. She was professional, responsive, and treated me with respect throughout the process. I truly wouldn’t say a bad word about her. Unfortunately, my overall experience with the dealership’s service department was very disappointing. When I picked | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ joe sun
    Just picked up a used 20222 VW Jetta SE from Ide VW in East Rochester and I couldn’t be happier with the experience. Sydney Dillman and the whole team made the whole process easy — no pressure, no runaround, just straight answers and a smooth deal from start to finish. The showroom was clean and the staff were welcoming right when I | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Daniel Gold-Bersani
    | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Polarduke
    We drove out from Lockport to look at a car for our son and were very happy with the car and David. David was easy to work with and professional. Communication was great and David helped made for a great buying experience. Thanks! | Read Full Review
    3/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ D
    I bought 2 vehicles from Ide Vw and the experience great! The Ide Vw dealership provides a better experience regardless if just browsing or purchasing a vehicle. Quick and efficient. Even quicker if you call ahead for a test drive on a specific vehicle. The vehicle will be ready to test drive upon arrival. Sales professional Dave Ruz | Read Full Review
    3/14/2026 12:00:00 AM | Cars.com
  • ★★★★★ jmvw18
    I have leased several vehicles with David. He is courteous and professional. He makes the process easy and that is why I continue to lease with him. | Read Full Review
    3/14/2026 12:00:00 AM | Cars.com
  • ★★★★★ Benjamin Freedman
    Fantastic team! This deal is more better than the competition. | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Pat Gavin
    Inspection done and oil change. Nice job | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Lisa
    Katie is the best. Above and beyond to get us in and out. | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Michael Kesby
    the staff and team were amazing! the price for me to just get my rear breaks and rotors done was almost $800 which is insane for a job that takes an hour to do and then charge me 384 for just labor like I said that only took an hour to do. make that make sense... a break job should never be that much unless you were doing both front | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Richard West
    Very short time to check in. People are very nice. Work gets done timely. | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Jerry Hatch
    Friendly, polite and professional, very knowledgeable about their products & service. Highly recommended this company / dealership. | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Dugan Doeblin
    Charged me a ton on labor. No more than two hours of work and almost triple the cost of equipment. Workers playing darts in the checkout area. Just a bad look in my opinion. | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Z S
    Everyone at the dealership was very professional and it made for a great experience. | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Steve Wheeler
    Everything was easy | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Jen Pangrazio
    Very welcoming team! Sydney was great to work with! | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Mari
    I have been a VW owner since 2020. The service team at the VW East Rochester location has been great to work with. So much so that I bought two used vehicles through them knowing and understanding how future service appointments would be. Katie has been wonderful! Tyler is new and very helpful and knowledgeable as well. James wa | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ RACHEL IOCCO
    I didn’t wait too long to have my car repaired. Everybody was courteous and kind. | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Karen P
    Ide Honda has the best sales staff they made it seamless. Our Family bought 3 vehicles in 2 months .thank you | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Justin Wenner
    Great experience! Quick service, and it went exactly as described. Thanks! | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ mark stenshorn
    Great service experience ! kept me informed of what was needed and when service completed. Katie was terrific | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ ANDREW LIPKIN
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    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Lilly Scafetta
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    3/4/2026 12:00:00 AM | Google
  • ★★★★★ MaryAnn Tara
    Great experience, everyone was helpful and professional, work done in a timely manner! | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Michael Yates
    They were great at finding everything that needed to be fixed and took care of the recalls very quickly… Couldn’t ask for more! | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ jessica seeley
    Amazing people to work with and reasonable pricing! Service center is also wonderful and explain everything. Would recommend. | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ April Beckwith
    My husband and I came into IDE 30 minutes prior to closing on a Saturday. By close of business Monday Spencer had us in our new VW Atlas! To top it off, we saw an another Atlas on Sunday from a different dealership. I texted him on his day off to see if we could get that Atlas instead of the one that we decided on Saturday. Spencer m | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Micheal Houlihan
    ordered a part from them, got the part number off of the existing part that went bad, the replacement they sent me is no good and they have no interest in helping solve the problem, very unprofessional and pathetic business model | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Jessica Stickles
    This is my first time owning a VW. The staff at IDE were very nice and accommodating. I will continue to bring my Atlas to them. | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Kbailey1
    I had an excellent experience with both David and this dealership. David was extremely professional and helpful. I am looking forward to working with Dave again in the future. Thanks again, David! | Read Full Review
    2/28/2026 12:00:00 AM | Cars.com
  • ★★★★★ Holly Bennett
    | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ wolfhollow13@aol.com
    David served ME well. Never pressured. He wanted to know what my purchase needs were. He was constantly checking to see if we were meeting MY needs. He is a gentleman, and {I can hardly believe I'm saying this} a delightful car salesman. Ron Bailey | Read Full Review
    2/27/2026 12:00:00 AM | Cars.com
  • ★★★★★ Kyle Olson
    | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Christen Harnden
    We had a fantastic experience buying a car at IDE VW. Spencer was incredible to work with and the process from start to finish was made simple and easy by the professionals at IDE. I would absolutely recommend them to my friends and family. | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Jacob English
    | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Walter Johnson
    It was quick and easy. Very competent and friendly staff. Everything always explained. Free coffee and snacks while you wait | Read Full Review
    2/21/2026 12:00:00 AM | Google
  • ★★★★★ Mel Davis
    I've been a client since 2014 and they have the Best service team in the area. A Happy driver. ?????? Jim is the best in the biz! | Read Full Review
    2/20/2026 12:00:00 AM | Google
  • ★★★★★ Brian
    Sydney was great help getting me through this process She knew what she was talking about and very helpful | Read Full Review
    2/20/2026 12:00:00 AM | Google
  • ★★★★★ forgedcu
    David is very knowledgeable and helpful in explaining the various features and differences between vehicles. I highly recommend contacting him for your next vehicle purchase. | Read Full Review
    2/20/2026 12:00:00 AM | Cars.com
  • ★★★★★ Jerry Hatch
    Friendly, polite and professional, no hard sell just accommodating & knowledgeable about their products. Highly recommended this company / dealership. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Paul Cramer
    I went to buy a used Chevy, the salesman brought the car to me as I lifted the hood I was overwhelmed buy the smell of burning oil, then the salesman said I could test drive the car down their driveway but I would not be allowed to drive the car on the highway!!! soooo I left the dealer ship with no car and I don't plan on going back | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ Dave C
    I was assisting my daughter in looking for a used vehicle to replace the one she currently has. My involvement was intended to help take away some of what can be a painful part of shopping for another car. All I can say, is if all sales people were like David Ruhzansky, shopping for a car suddenly becomes a no stress and pleasant exp | Read Full Review
    2/17/2026 12:00:00 AM | Cars.com
  • ★★★★★ CM
    This is my second vehicle purchase from IDE VW. The sales and service experience at this dealership is excellent. Spencer worked hard to find a vehicle with the features I wanted and they made a solid offer for my trade-in. My experiences with their service department make me want to do business with them. Service is always done well | Read Full Review
    2/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ jerryrhatchKY
    Excellent service, friendly but professional. No stress or hard sales pitch just informative, kind & so very polite. I highly recommend IDE VW. | Read Full Review
    2/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ Edward Hourihan
    Very good | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ H.S.RONSEY LLC. rone
    I would buy another vehicle from them there service department is the Best | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ MELICZA ALBRIGHT
    I'm very happy with my new car, Jetta Sport, I have been doing business with Ide Volkswagen for more than ten years, very happy with their service and the attention.???? | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ JD Vautier
    David was great to work with. My wife had been shopping around for a new vehicle and we went to several dealerships before we luckily met David. We gave him the budget and he immediately started to give us some options within the range, instead of wasting our time trying to get us to buy a vehicle that was out of our price range. Thi | Read Full Review
    2/13/2026 12:00:00 AM | Cars.com
  • ★★★★★ Kevin Cleary
    Dealer was very helpful VW of America was not. Denied warranty claim | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Angela Nagel
    Service department was great about helping me navigate having the vehicle towed to the shop without accompanying it. They provided timely updates on the work, parts and completion. | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Karen Cameron
    | Read Full Review
    2/7/2026 12:00:00 AM | Google
  • ★★★★★ LDS
    David is very informative and kind. He made the purchase process smooth and reduced anxiety. I would recommend him to anyone. | Read Full Review
    2/7/2026 12:00:00 AM | Cars.com
  • ★★★★★ jeep4x4x4x4
    Everything was very smooth. Great trade in value. Great service. Katie at service desk was awesome and a super help with accessories. | Read Full Review
    2/6/2026 12:00:00 AM | Cars.com
  • ★★★★★ richardmyles4747
    Hello I made a very tough decision and traded in my gorgeous Acura MDX for another beauty the 2026 VW Tiguan SEL R-Line with the 268hp powertrain. I needed am SUV that was spacious for me since I am 6'4" and have lower back issues. My Acura was perfect except the dearth leg room which was destroying my lower back. The Tiguan is an an | Read Full Review
    2/5/2026 12:00:00 AM | Cars.com
  • ★★★★★ Carmen Bertino
    Very pleasant accommodating service workers. Repaired my problems and for less than I thought. No car dealer or service center is inexpensive but surprisingly it was less than I thought it would be. | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ josiah Gonzalez
    amazing detail work! noah and katie were very helpful!!:) | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Charice Miller
    I have always had a great experience bringing my car in! They’ve accommodated my schedule when needed last minute and I am always trusting of what they tell me. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Bruce Winship
    | Read Full Review
    2/3/2026 12:00:00 AM | Google
  • ★★★★★ jared.mcpherson
    Ide Volkswagen is a solid dealership close to my home, that is the main reason I shop there. For the most part their staff it helpful and friendly. | Read Full Review
    2/3/2026 12:00:00 AM | Cars.com
  • ★★★★★ Ernesto Michelucci
    Professional, polite, helpful, and friendly. James, at the service desk, was welcoming and explained what to expect through the service appointment. The service tech explained what he had done and why, providing context for the symptoms that led to my service appointment. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Emily Appell
    | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ zschafra
    Everyone was friendly and helpful. We came in to look at something, and Sydney was able to help direct us to the right option for us. When it was time to pull the trigger, Sydney was very helpful in getting us all that we needed. | Read Full Review
    2/2/2026 12:00:00 AM | Cars.com
  • ★★★★★ Alison Sullivan
    We always have the best experience with Ide VW Service. They always go above and beyond- so helpful and caring! | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Donna Dedee
    Sydney and the whole team are fantastic! | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Victoria Mormino
    I personally had the best experience at this location. Katie was so unbelievably helpful and such an amazing advocate in getting my services completed and covered in a quick and efficient manner. I could not recommend this location more, the communication and overall experience were a 10/10. I’m confident knowing that I would be in g | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ RA G
    I recently called the service department at Ide Volkswagen, and said I had a service light that said my car needed inspecting. I talked to a young man there on a Thursday, and he said, can you come in on Monday, and I said that would be great. I asked him if he had loaners and he said yes I’ll have one waiting for you. When I got the | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ donald bernola
    The service department was very helpful made me comfortable | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Joe Lachiusa
    Great job by VW service! I love feeling Comfortable bringing my vehicle to a place I truest Jim at the service desk was great with communication while my car was being fixed. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ robert welch
    Great place for buying a car. David was fantastic. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Dale Oswald
    Work was taken in promptly and handled efficiently | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Dakota Coleman
    Fast and efficient service center | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ karynshodge
    We had such a great experience with both David and this dealership. David was extremely professional and helpful at the same time. I am looking forward to working with him again the next time that someone in my family is searching for a vehicle. Thanks again, David! Well done! ?????????? | Read Full Review
    1/26/2026 12:00:00 AM | Cars.com
  • ★★★★★ Sarah Nazarian
    Sydney in sales was helpful, professional, and easy to work with. She made my experience simple and actually enjoyable! | Read Full Review
    1/25/2026 12:00:00 AM | Google
  • ★★★★★ Jay Burke
    Great salesman. Smooth transaction. | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Tim Wesline
    Hit a pothole in my GTI on Friday night and was back on the road by 2:00PM on Saturday. Staff was friendly and helpful and the ride to the dealership via Uber (arranged by them) to pick up the car was extremely helpful as a "solo traveler". | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Maryrita Maier
    Leaving work a series of emergency lights flashed on my dashboard. I was close to Ide so I dropped in unannounced. Noah took me immediately. Ide was able to repair my car without an appointment. Ide service is outstanding ! | Read Full Review
    1/20/2026 12:00:00 AM | Google
  • ★★★★★ Lisa Gustafson
    Excellent experience! Thank you! | Read Full Review
    1/19/2026 12:00:00 AM | Google
  • ★★★★★ Steeter
    David was not only very knowledgeable, but was also attentive, personable and a positive asset to his team. I never felt uncomfortable or pressured during my auto sale. I would buy another vehicle from him in the future! | Read Full Review
    1/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ Tristan McDogh
    Service Manger was friendly, the NYS Inspection & courtesy check was done quickly.. | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Frahnzenberg !
    Great service everything went smooth and quick. Couldn't be happier ?? | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Norman Brunelle
    Great communication by Jim. He offered several options for an unforeseen issue, allowing me to make an informed choice from different price points. | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Gary Gratzer
    Smooth and concise. Jim was great | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Noah
    I don't like the process of buying a car. Spencer made the process so simple and was great to work with. A great experience all around. | Read Full Review
    1/13/2026 12:00:00 AM | Cars.com
  • ★★★★★ L S
    The worst dealership in the country | Read Full Review
    1/12/2026 12:00:00 AM | Google
  • ★★★★★ Wa
    Very positive experience. Helpful, honest, professional. First car at Dick Ide, but I will go back. | Read Full Review
    1/10/2026 12:00:00 AM | Cars.com
  • ★★★★★ Jami Cannan
    Great dealership, quick and easy every time I go in whether it be for car tune ups or any other car related inquiries. Customer service 10/10. Spencer is fantastic! | Read Full Review
    1/8/2026 12:00:00 AM | Cars.com
  • ★★★★★ Df04301962
    Friendly, Spencer was back and forth to get answers to questions that he didn’t know. Bo in finance made the signing pleasurable. Will most likely be returning for next vehicle . Great atmosphere. | Read Full Review
    1/5/2026 12:00:00 AM | Cars.com
  • ★★★★★ DAVID FOOTE
    Found what I was looking for online. Called and spoke at length with Spencer about it, went in and bought it | Read Full Review
    1/5/2026 12:00:00 AM | Google
  • ★★★★★ Smarley309
    It was a pleasure working with Spencer. He was both honest and professional. This is the second Volkswagen we have purchased from him. | Read Full Review
    1/3/2026 12:00:00 AM | Cars.com
  • ★★★★★ Rick Bennett
    Only issue I have is that I need to bring vehicle back and leave for several days to finish repairs. However they tell me there are no loaners available and they do not do ride service or pick up and drop off. It is 17 miles each way. I have no one available to pick me up or drop back off. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Simon L
    Always pleased with their service | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Smarley309
    We enjoyed working with Spencer. We was honest and professional. This is the second car we have purchased from Spencer | Read Full Review
    1/1/2026 12:00:00 AM | Cars.com
  • ★★★★★ Nicolerotoli
    Working with David was such a great experience. He was patient, honest, and listened to what I needed. I never felt pressured, and he made the whole process so easy and quick! I’m grateful for his help and couldn’t be happier with my car! | Read Full Review
    12/30/2025 12:00:00 AM | Cars.com
  • ★★★★★ g.cotton
    I love the fact that they didn't waste my time. We negotiated briefly and it was a win-win for everyone. No high pressure sales. I wanted the car that day and they got it done! They even threw in a couple gifts! It was a very good experience and I highly recommend you check them out! By the way, it was the most beautiful showroom I'v | Read Full Review
    12/30/2025 12:00:00 AM | Cars.com
  • ★★★★★ Michael Burneal
    Great experience. Everyone has very helpful and knowledgeable. | Read Full Review
    12/30/2025 12:00:00 AM | Google
  • ★★★★★ Mikeburneal
    It was a pleasure working with Spencer and Dick IDE. The whole experience was easy and enjoyable. No stress. Everyone was very friendly and helpful to work with. | Read Full Review
    12/27/2025 12:00:00 AM | Cars.com
  • ★★★★★ avosullivan
    This was my second experience buying a car at IDE VW and it was just as great the 2nd time around. Spencer was great to work with and he made the whole process very easy! My son loves his new car and he also had a great first car purchase experience. Thank you Spencer and IDE VW!! | Read Full Review
    12/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ toughguy24
    David was very informative and a pleasure to work with he answered all of my questions. I would definitely recommend The Ide team! | Read Full Review
    12/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ Brian Jensen
    Straight forward, honest and quick service. | Read Full Review
    12/24/2025 12:00:00 AM | Google
  • ★★★★★ Shawn Butler
    Best experience I've had with a dealer by far the best around I'll buy another car in the future | Read Full Review
    12/24/2025 12:00:00 AM | Google
  • ★★★★★ Megan Gustyn
    | Read Full Review
    12/24/2025 12:00:00 AM | Google
  • ★★★★★ Mark Kopec
    Wonderful experience and very professional. | Read Full Review
    12/21/2025 12:00:00 AM | Google
  • ★★★★★ Nick Cone
    Ide Volkswagen and Katie have done a great job keeping my 109,000 mile 2018 Atlas running smooth all these years. | Read Full Review
    12/19/2025 12:00:00 AM | Google
  • ★★★★★ Amy Blum
    Dick Ide was able to get me in quickly for a tire replacement after a flat. I appreciate the quick turnaround. | Read Full Review
    12/17/2025 12:00:00 AM | Google
  • ★★★★★ Nolan Quinn
    Jim, Katie, Noah, and Joe are always extremely helpful on keeping my car solid throughout the seasons. | Read Full Review
    12/17/2025 12:00:00 AM | Google
  • ★★★★★ Brian Baxter
    It’s always nice to see and talk with Noah and the queen on the end. Everyone is always informative and eager to help me with my concerns. | Read Full Review
    12/17/2025 12:00:00 AM | Google
  • ★★★★★ Nysp2716
    As dealership experiences go, Ide is better than most. The facility is modern and spacious, the staff are easy to work with, especially my salesman, Spencer. | Read Full Review
    12/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Colin Berardini
    Sydney was extremely helpful in the lease of my brand new Tiguan R-Line. She’s knowledgeable, honest and a has a no pressure approach. She provided the facts and (actual) numbers so that I could make an educated decision. A++ | Read Full Review
    12/15/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Still
    Always helpful when you need them. | Read Full Review
    12/12/2025 12:00:00 AM | Google
  • ★★★★★ Jmitch4646
    David made my car buying experience a positive one. He knows his craft and was a pleasure to work with. I would recommend him to anyone looking to buy a vehicle. John M. | Read Full Review
    12/11/2025 12:00:00 AM | Cars.com
  • ★★★★★ Victor Stirpe
    Very good work on repairing my car!! | Read Full Review
    12/10/2025 12:00:00 AM | Google
  • ★★★★★ jill Jones
    Super easy experience | Read Full Review
    12/9/2025 12:00:00 AM | Google
  • ★★★★★ Malual Thongjang
    Service was great | Read Full Review
    12/9/2025 12:00:00 AM | Google
  • ★★★★★ Peter Fagan
    My wife and I had a great experience with Ide Volkswagen . Joe was excellent , very knowledgeable, and very patient with all of our questions and concerns. He found the perfect SUV for us to lease. Sydney was super helpful with the delivery of the vehicle, including sharing her expertise and knowledge of the latest technology to get | Read Full Review
    12/8/2025 12:00:00 AM | Google
  • ★★★★★ Lesley B
    Sydney was extremely patient and helpful answering all of my questions completely. If you’re looking for a VW at IDE she is the salesperson to ask for! Bo in finance explained everything clearly and made signing the paperwork a breeze. I’m very happy I decided on a Jetta! | Read Full Review
    12/6/2025 12:00:00 AM | Google
  • ★★★★★ Go Sabres!
    First time buying from Ide. Exceptional experience start to finish. Initially went in looking to buy a used vehicle but got a better deal buying new. No stress. No pressure. Best experience buying a car. Dave Ruzhansky was amazing. Dave made this the best car buying experience I’ve ever had. I would highly recommend using Dave. Very | Read Full Review
    12/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ R&R
    My experience with David was truly exceptional. He was knowledgeable, attentive, and extremely patient throughout the entire process. David’s professionalism and genuine care made buying my new Volkswagen an enjoyable and stress free experience. I never felt pressured-only supported. I highly recommend working with David Ruzhansky. | Read Full Review
    12/3/2025 12:00:00 AM | Cars.com
  • ★★★★★ jtgreenesr184
    David was awesome he had made us feel like family and really appreciate everything he has done for us. This was our 1st experience with ide vw and have to say David has went above and beyond what we expected and ide has customers for life just based on our experience with David. | Read Full Review
    12/3/2025 12:00:00 AM | Cars.com
  • ★★★★★ Phil W
    Sydney was great, very helpful. Found us a used Atlas with third row seating at a decent price. Fair trade in value. Warranty deal was very good as well, beat the price of kias and had better terms. | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Fisher
    | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Barbara Dunham
    We took our VW Passat to Ide for a recall and were very impressed by the communication, service and overall experience. When we are in the market to buy again, Ide will be the first place we look! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Charlotte Turner
    I had the most amazing experience buying my new car here! I worked with Sydney Dillman. She was amazing to work with and I would definitely recommend asking to work with her. She was prepared, organized, and extremely knowledgeable- she did not skip a beat when answering all of the questions I asked. She was also very kind and patien | Read Full Review
    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Lou Pepin
    Service and parts department are A1. Helped get specs for and source for hub- rings for my winter wheels. | Read Full Review
    11/27/2025 12:00:00 AM | Google
  • ★★★★★ MICHAEL ianniello
    | Read Full Review
    11/25/2025 12:00:00 AM | Google
  • ★★★★★ deballyn29
    The whole process was so easy and Spencer made it that way. He was phenomenal! | Read Full Review
    11/23/2025 12:00:00 AM | Cars.com
  • ★★★★★ Stefanie Fingler
    I’ve been getting cars from IDE for 20 years and in an Atlas for 10 of those. IDE has always been good to me and provided great customer service. Spencer Clark was phenomenal and I could not have had a better experience! | Read Full Review
    11/21/2025 12:00:00 AM | Google
  • ★★★★★ Mark Freeman
    Ide Volkswagen showed me the kind of professionalism that got the job done as needed. | Read Full Review
    11/20/2025 12:00:00 AM | Google
  • ★★★★★ Arthur Vogel
    Great dealership to work with. The salesman was understanding to what I wanted and worked with me to get me the vehicle I wanted without pressure. I would recommend them to anyone looking for a new cae | Read Full Review
    11/20/2025 12:00:00 AM | Google
  • ★★★★★ Mike Rogers
    | Read Full Review
    11/20/2025 12:00:00 AM | Google
  • ★★★★★ Dawn
    David and Ide made the process of buying a new car painless and quick. Everyone I interacted with was knowledgeable and friendly! | Read Full Review
    11/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Dan Welch
    Very friendly service department that gets the job done right the first time! | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Evan Verbofsky
    Noah in the service center was good and easy to work with. | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Gattuso
    | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Martyn Baird
    | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Wifey2697
    This was my third Volkswagen I've purchased through David and the reason I always go back to Ide! He truly takes the stress out of car buying with zero pressure and honest answers! He's there every step of the way with you even on his days off. Not just David but everyone at Ide are super friendly, easy to work with and go above and | Read Full Review
    11/18/2025 12:00:00 AM | Cars.com
  • ★★★★★ Terrance Hover
    | Read Full Review
    11/15/2025 12:00:00 AM | Google
  • ★★★★★ Cindee Mieden
    Jim and the service team at Ide VW are the best. | Read Full Review
    11/15/2025 12:00:00 AM | Google
  • ★★★★★ Maryrita Maier
    IDE service people are the best! They somehow found time to put on my snow tires after our first snowfall on Monday. The quick service was much appreciated. | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Pfau
    I went in for service and had a wonderful experience. Both Katie and Joe gave me solid advice and did not try to push me into anything. Would recommend! | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ Katie Tronetti
    | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ Jake Hill
    Sydney was awesome, easy to work with and not a pushy salesperson at all. Super happy with my new Tiguan. Drives smooth and has everything I wanted in a vehicle. Highly recommend ide Volkswagen! | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ mamasonia1956
    I want to tell you that everyone was very friendly. Thay answered all my questions. And no one was pushy or pressure me at all. | Read Full Review
    11/14/2025 12:00:00 AM | Cars.com
  • ★★★★★ Katherine Irving
    | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ samantha
    Great experience, awesome staff and cars. Best VW option in ROC | Read Full Review
    11/11/2025 12:00:00 AM | Google
  • ★★★★★ KPB
    I've never been a fan of car shopping-the process usually feels stressful and time-consuming and full of pressure. However, my experience at Ide Volkswagen completely changed that. From the moment I walked in, everything felt straightforward and relaxed, without any of the usual hassle or confusion that comes with buying a new car. W | Read Full Review
    11/11/2025 12:00:00 AM | Cars.com
  • ★★★★★ Andrew Episcopo
    I’ve brought my VW to idea for a few years now. The work has been good. However, I feel like the service charges are getting to the point where I’ll consider a different option for car care moving forward. | Read Full Review
    11/11/2025 12:00:00 AM | Google
  • ★★★★★ Charles Schouten
    | Read Full Review
    11/10/2025 12:00:00 AM | Google
  • ★★★★★ Robert Claffey
    Sunset was great to work with | Read Full Review
    11/10/2025 12:00:00 AM | Google
  • ★★★★★ Rich
    Dealership did what it took to stop me from leasing my fourth Mazda in a row. | Read Full Review
    11/10/2025 12:00:00 AM | Cars.com
  • ★★★★★ MikeW
    This is the third time that I've bought a vehicle or at least a vehicle through IDE VW. I highly recommend the dealership they keep everything quick, simple and easy. I called the salesman that I have been using (Spencer Clark) and told him what I needed and what I wanted and he got back to me shortly and I put a down payment on the | Read Full Review
    11/9/2025 12:00:00 AM | Cars.com
  • ★★★★★ Shauna Topian
    | Read Full Review
    11/8/2025 12:00:00 AM | Google
  • ★★★★★ Pjgreco
    I recently purchased a vehicle and had the pleasure of working with Spencer Clarke. He made the entire process smooth, and transparent. What stood out most was Spencer’s knowledge of the inventory, patience in answering all my questions, and commitment to finding the perfect car for my needs. I never felt pressured he listened carefu | Read Full Review
    11/7/2025 12:00:00 AM | Cars.com
  • ★★★★★ Sean Dinkle
    Great place to purchase your next Atlas Cross Sport! Great vehicle and wonderful staff! | Read Full Review
    11/6/2025 12:00:00 AM | Google
  • ★★★★★ Mark Wolcott
    I came in for 90,000 mile checkup and as always IDE VW service was great. I love VW sports sedans but I am bummed they no longer offer an AWD. I am not a fan of SUV’s and I like the way VW sedans handle. AWD is a must for Northeast winters. | Read Full Review
    11/6/2025 12:00:00 AM | Google
  • ★★★★★ Vee Clay
    fixed replaced coil and spark plugs and it didnt fix the problem but still charged me 1000 | Read Full Review
    11/6/2025 12:00:00 AM | Google
  • ★★★★★ Raphael
    David was so nice throughout the whole process and made things effortless. Thank you so much David! | Read Full Review
    11/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ Rick Fousse
    David is a true professional. There is none of that corporate dealership nonsense. Walk in pick out the car you like and off you go. No pressure. Bo in finance got us the best rate and great terms. I will always buy IDE | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Donna Marcello
    | Read Full Review
    10/29/2025 12:00:00 AM | Google
  • ★★★★★ Eric Kolstad
    | Read Full Review
    10/29/2025 12:00:00 AM | Google
  • ★★★★★ Dolores Gratto
    I was happy that IDE Volkswagen was able to get my car in quickly for a recall repair that I was trying to get scheduled for about a year! | Read Full Review
    10/27/2025 12:00:00 AM | Google
  • ★★★★★ Kenneth Connor
    | Read Full Review
    10/27/2025 12:00:00 AM | Google
  • ★★★★★ Michael Westfall
    Very easy and pleasant buying -leasing experience. Highly recommend this dealership. | Read Full Review
    10/27/2025 12:00:00 AM | Google
  • ★★★★★ Kdconnor69
    Very professional, fast turnaround, easy purchase ?? really enjoyed our experience ?? would recommend ide Volkswagen to others. | Read Full Review
    10/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ Danielle Clair
    Always the best dealer & service center for VW and Honda!! | Read Full Review
    10/23/2025 12:00:00 AM | Google
  • ★★★★★ Christy Helling
    I just had my VW Tiguan in for service. They were amazing. Had a loaner car ready and were very timely with the repairs and communication along the way. | Read Full Review
    10/23/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Dwyer
    | Read Full Review
    10/21/2025 12:00:00 AM | Google
  • ★★★★★ Carol Potter
    Very expensive repair but needed! Also I was given complimentary uber from dealership and back to pick my car up! | Read Full Review
    10/20/2025 12:00:00 AM | Google
  • ★★★★★ Renato Perucchio
    Working with David Ruzhansky was a real pleasure. David is both highly professional and personable, guiding us through every decision without any pressure while managing all aspects of the transaction efficiently. We will gladly recommend IDE VW to our friends. Overall, an excellent experience — possibly the best we’ve ever had with | Read Full Review
    10/19/2025 12:00:00 AM | Cars.com
  • ★★★★★ Lisa Lashway
    Every time we take our Volkswagen in for service, we are treated with respect and fairness. | Read Full Review
    10/17/2025 12:00:00 AM | Google
  • ★★★★★ Ron Baroody
    Great service! | Read Full Review
    10/15/2025 12:00:00 AM | Google
  • ★★★★★ Raul Rodriguez
    Excelente lugar y trato de Noah y el mecánico Mane. | Read Full Review
    10/14/2025 12:00:00 AM | Google
  • ★★★★★ sarah
    I love my Jetta SE Volkswagen. Not only is the car fantastic and exceeds my expectations, the service from the dealer is excellent. I love that get great gas mileage. The steering wheel feels like butter. My favorite feature in my Jetta is the beautiful screen display that faces towards me, which makes it a lot easier to read the scr | Read Full Review
    10/14/2025 12:00:00 AM | Google
  • ★★★★★ Mommybyhisgrace
    Great service. They found the vehicle we were looking for and took great care of us! | Read Full Review
    10/14/2025 12:00:00 AM | Cars.com
  • ★★★★★ jimrich29
    Ide VW proved to be very good to work with and had inventory for the car model in which I was interested. David Ruzhansky was a pleasure to work with. Knowledgeable and professional without being high pressure. He made it very easy to consider my purchase and gave me time to evaluate it. I would recommend David and Ide to anyone look | Read Full Review
    10/11/2025 12:00:00 AM | Cars.com
  • ★★★★★ cheryl hurley
    Excellent inspection and oil change. Quick turnaround time while I waited | Read Full Review
    10/9/2025 12:00:00 AM | Google
  • ★★★★★ Larry Simonelli
    impressed with Service and waiting area | Read Full Review
    10/9/2025 12:00:00 AM | Google
  • ★★★★★ Kim Bissell
    Excellent service from Ron at Volvo. I would return to him in a heartbeat. | Read Full Review
    10/9/2025 12:00:00 AM | Google
  • ★★★★★ Elliott Phelps
    Overall had an excellent experience at ide Volkswagen. The facility was clean, modern and well kept. I brought my 2012 Volkswagen cc in for service and the overall service experience was excellent….. no drama or complaints….. definitely recommend and that comes from someone who is a service advisor at another dealership!!! | Read Full Review
    10/7/2025 12:00:00 AM | Google
  • ★★★★★ Jill Thomann
    The detailing of my 2014 Honda Ridgeline was outstanding. The truck looks beautiful. Thank you. | Read Full Review
    10/6/2025 12:00:00 AM | Google
  • ★★★★★ kip 966
    Great service, done in a short time. Was only there for an oil change, a bit pricey but done well | Read Full Review
    10/6/2025 12:00:00 AM | Google
  • ★★★★★ Orhan Qerimi
    i’m always satisfied with the purchase and the seller Nick is the best | Read Full Review
    10/3/2025 12:00:00 AM | Google
  • ★★★★★ Kelsey McNaboe
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Fr Angelo Maggos
    Great service. Easy to make an appointment quickly and car was finished when promised. Katie went above and beyond to get my issue resolved. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ J Steven Taylor
    fast ,friendly ,great work on the cat | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ doris mitrano
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ L A Y L O W2X
    Treated my vehicle with care service excited with the upmost time and attention they never fail to make my car drive even greater and more powerful than when I first got it proud to be apart and given such great service ! | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ michael caplan
    Excellent service department, my service advisor was great very professional | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Ashton Smith
    I only have great things to say about my service. I called first thing Monday morning and was scheduled for Tuesday morning. The check-in process was easy, the staff was great and kept me well informed. I was able to work while I waited. My car was done earlier than expected. Thank you! | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Christina Cappiello
    This is my first German vehicle. I have purchased my last 3 vehicles through IDE & they have always been great. The service was excellent, but for some back brakes and pads it was $750… insane. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ kerlman aya
    For now everything is okay she is running so great | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Dee
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    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Mindy Cragg
    The service is always top notch!! My only feedback would be regarding the waiting area, where there is a tv playing AND music playing over the speaker. It’s too much conflicting noise and does not make for a comfortable are to wait in. Please pick one or the other. | Read Full Review
    9/30/2025 12:00:00 AM | Google
  • ★★★★★ Mitch Ide
    Great people, awesome selection! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Gallina
    Great experience with the service team. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ John.vanhanja
    Absolutely no complaints always good service. Everybody is very helpful and willing to go beyond what would be expected | Read Full Review
    9/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ Lisa Marie Wright
    My husband, for me, purchased a 2013 Volkswagen Beetle in August of 2025 and we noticed on the day of delivery that the hood had many chips. When we first saw the car, I went over it with a fine tooth comb and did NOT see these chips. It was obvious to my husband and I that these chips were painted for show, but with the recent rain, | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Ciera Carey-Dennis
    Ide VW was the best!!!!!!!! My old Atlas was declared totaled on a Wednesday. They were able to see me the next day for a test drive for another Atlas! It only took a couple days to pick up my new Atlas. The process was incredibly smooth and Sydney and the finance manager were super efficient! I am a loyal customer to Ide VW now! Tha | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ robert schuler
    A++! My most recent visit to Ide VW was a great. The dealer went above and beyond to do what was right for my “new to me” VW. As a small business owner I greatly appreciate when a business goes out of their way to help a customer. Thank you again for the great experience. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Gina Herendeen
    I had the best experience at Ide VW working with Christina. She was no pressure, patient, responsive and answered all of my questions. I was nervous going to purchase a car on my own but she made me feel comfortable and would recommend working with her. I love my new Tiguan & will be back again. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Alexe Dunham
    Great service! Noah is always wonderful with communication. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ sean mari
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Leah Stohs
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    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Ahmad Abdussamad
    I had the best outcome possible with the service provided by the folks at Ide Volkswagen service department. They were thorough with their workmanship and professionalism was displayed in every aspect of the relationship. I highly recommend them for meeting the needs for service of your Volkswagen, they’re clearly one of the best!! | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Kristin Marie
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Leonhardt
    David was great to work with at VW in East Rochester, NY. He is very thorough and is very knowledgeable as he presented the various VW Vehicle options. David also spends the extra time with you and goes over every detail on the vehicle before you leave the dealership. | Read Full Review
    9/19/2025 12:00:00 AM | Cars.com
  • ★★★★★ Alex Maymin
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    9/18/2025 12:00:00 AM | Google
  • ★★★★★ So lemon
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    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Nicholas Davis
    Service department is very pleasant, got me in and out without any delays. Would definitely recommend | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Christine Schantz
    Customer service is top notch. I have never had a bad experience with IDE VW. I am a loyal customer who appreciates the top notch customer service that IDE consistently provides. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Sandy Dyer-Wigg
    We had an excellent experience with IDE Volkswagen. Our salesman Nick Weis was wonderful and knowledgeable. The service department was great. Answered any questions we had. Jim, Noah and Joe were friendly and helpful. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Tim M
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    9/18/2025 12:00:00 AM | Google
  • ★★★★★ James Hoover
    We bought a 2022 Atlas and couldn't of had a better experience. Thanks | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Judd Leonhardt
    We recently purchased a VW Atlas and our salesperson was: David Ruzhansky. David provided us with a fantastic experience at VW of East Rochester, NY. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Maryrita Maier
    Ide service took me immediately when my windshield wiper motor died on a rainy day. So grateful for the fabulous service. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Sarah Desso
    | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Linda Shih-Gagnier
    Staffs are very friendly. Waiting room is comfy with coffee and snacks. Some technicians need more training. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ mascheur
    David is great - always easy to work with! I would highly recommend him for your next purchase! | Read Full Review
    9/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Joshua Willson
    I recently purchased a new car from David at IDE Volkswagen, and the experience couldn’t have been better. He was the perfect balance of professional and personable—never pushy, always helpful. David took the time to walk me through the features of my Tiguan, answered every question I had, and made the whole process smooth and accomm | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Vida K
    I had a flat tire on my Jetta and the service team was able to get me in quickly on a Friday. The tire wasn't fixable due to nail in side wall. I was able to purchase a set of new tires same day (treads were low) and leave within about 90 minutes. Great service. Only issue is phone system doesn't work when calling Ide VW service. Thi | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Sam Crabb
    Long time happy customer! Thanks to Michael in parts for the great set of Blizzak snows. In service, thx to Jim and Noah with a special shout out to Katie for her attention to detail!! Friendly and professional throughout every interaction. Give these folks a raise!! | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ John Gardner
    Kind and helpful staff. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Rockell
    The purchase was easy with little haggling. My sales rep , David, is great and goes above and beyond. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ April Keegan
    Always so nice, informative, and accommodating! Nice to have a service group you can trust! | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Michael Buckley
    I had my usual winter service done expertly. This is really normal and expected. What was unusual is that I had a specialty shop relay added to my car. There were no problems, the item was installed perfectly and it is operating as designed. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ jwillson1010
    I recently purchased a new car from David at IDE Volkswagen, and the experience couldn’t have been better. He was the perfect balance of professional and personable—never pushy, always helpful. David took the time to walk me through the features of my Tiguan, answered every question I had, and made the whole process smooth and accomm | Read Full Review
    9/6/2025 12:00:00 AM | Cars.com
  • ★★★★★ quicksall255
    The dealer was very accomodating to my needs. I had many requests and the entire staff was helpful at all times. My Sales Consultant answered all questions and arranged everything regarding the automobile. It was a very relaxing experience. | Read Full Review
    9/6/2025 12:00:00 AM | Cars.com
  • ★★★★★ Heather Tarnowski
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    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Mike Mandery
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    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Steve Sleight
    Scheduled service. No surprises. Out on time. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ tony gross
    Ide service is courteous and expeditious! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Kim Zelaya
    ????? IDE Volkswagen is the best! Honest, friendly, and fast service. They explained everything clearly, charged a fair price, and had my car running like new in no time. Highly recommend! ???? | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Daley
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    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Holly Markson
    I had an excellent experience at Ide Volkswagen. The staff was friendly, knowledgeable, and truly went above and beyond to make the process smooth and stress-free. They were transparent, patient with all my questions, and made sure I felt confident in my decision. I never felt pressured, and they worked hard to find the best option f | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Mark Ricci
    Sydney is amazing to work with highly recommend | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Joann Brown
    They did a great job and everything was covered under warranty | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ adam howes
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    9/2/2025 12:00:00 AM | Google
  • ★★★★★ WALTER DEROIN
    The service was great. Thank you. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Loette Johnson
    I had a very quick professional visit | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Nichelle Harvey
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    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Chip Colleran
    I always feel confident that I did the right thing. That's why I Ide! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ That Guy sucks
    We stopped in for a walk in oil change, was time for my 30k service on my 2024 VW tiguan, the folks at Ide got us in and out in a timely manner, Excellent service from VW in Ide. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Jim Bartasevich
    Friendly people and quality service | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Natalie Voorhees
    We had a wonderful experience at Ide Volkswagen. Our salesman, David, was exceptional! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ William Flood
    Oil, filter and tire rotation were completed in 1 hr. 15 mins. Did the work I requested,super polite staff. Nice waiting room with snacks. Had mailed me a $5 coupon for the oil change. Great experience. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Mark Chaplin
    Very good experience! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ James Fischetti
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Cheryl Peacock
    This is the third vehicle we've bought or leased from Ide VW. Spencer has been our sales consultant each time and he is highly professional and polite. Spencer really knows the specifics about Volkswagens and spent much time showing us all of the features of the ID4 that he located for us. We are extremely happy with the service | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ D D
    Great team, high quality of service. Jim is highly knowledgeable and helpful. Everyone is easy to work with | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Arthur McCann
    Spencer Clarke was a wonderful salesman and an advocate for me.The transaction was smooth with no arm wrestling. I had some initial problems with the car and provided support to get the problem resolved. Spencer even helped me adjust to the loaner and programmed the navigation so I could get home in Conesus NY. He went out of his way | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Scott
    Ashley was very proficient and made it simple to get an appointment and to made sure that I had the vehicle back when expected. Quick repair services were completed for the required recall. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ kathy stachowicz
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Kathleen O'Shea
    Excellent service at IDE Volkswagen! I had a leak in my front tire causing it to slowly lose air. I drove up to the Express Service at IDE without calling ahead of time. I explained the problem (a nail was discovered). They plugged it and it was fixed within an hour. I couldn’t be happier! Thank you, IDE VW!?? | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Deb Vendel
    Excellent service | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ JAYMIE WARD
    I have been a customer of Dick Ide for almost 20 years. I have always been treated with respect and honesty there. It's good to have people you can trust and depend on. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Rick Greff
    I bought a vehicle from Ide Volkswagen without personally seeing it until it was delivered to me in another state. The process was seamless and communicated every step of the way. David was available to me any text or email I sent. Vehicle was delivered in pristine condition and as described verbally and in pictures. I would not h | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Chris Miller
    Good service but labor was over $250 over maximum I should be paying for according to AI search. Jim indicated it was based on job not hours. $800 labor for replacement of 2 valves (oil,intake) which took 2.2 hours. ?? Feel taken advantage of after getting service. Wonder how much $ I have lost over the past 6 years of services. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Donald Columbo
    They had my Jetta for two hours and then tell me that I need to pay another $184 to finish the diagnosis. They got to the last step of the diagnosis and quit. I was told the first $184 was for diagnosis. Further I brought the car in to have ECM reflashed and that wasn’t done. So they then tell me they can’t flash it because it was fa | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Randy Nelson
    Buyer Beware… Went to Dick Ide VW to purchase a pre- owned Tiguan for our new driver. We asked to take the vehicle to have it checked out by a local mechanic. VW had no problem with us doing that. Upon leaving the dealership, the check engine light came on. After a 1 1/2 hr inspection by the mechanic, the amount of things wrong went | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Hollymark83
    I can’t say enough good things about working with David. From start to finish, he made the car-buying process easy, stress-free, and even enjoyable! I absolutely love my new Tiguan! David was able to get me the exact model I wanted. It’s always a pleasure doing business with David and Ide VW! | Read Full Review
    8/25/2025 12:00:00 AM | Cars.com
  • ★★★★★ acrow
    The dealership was very well-kept and tidy. All of the people I interacted with were extremely friendly and helpful! | Read Full Review
    8/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Mkorn43
    Very appreciative of all the time and knowledge that Spencer shared with us when we purchased the Tiguan. Technology has certainly changed since our last car and he was most helpful in guiding us through the many safety features as well as the upgrades that the vehicle offered. | Read Full Review
    8/18/2025 12:00:00 AM | Cars.com
  • ★★★★★ C1voorhees74
    We had an amazing experience with the dealership, staff and all around VW. We will be coming back! | Read Full Review
    8/13/2025 12:00:00 AM | Cars.com
  • ★★★★★ stephenie.seppen
    Spencer was a dream to work with. We purchased a vehicle in record time with no hassle just ease! Highly recommend. Thanks Spencer! | Read Full Review
    8/12/2025 12:00:00 AM | Cars.com
  • ★★★★★ greffr
    David was the best salesman for me. Constant communication at any time of day to keep me informed on status of my SUV purchase. Honest and got all the answers I needed. Highly recommend. | Read Full Review
    8/12/2025 12:00:00 AM | Cars.com
  • ★★★★★ korieb1206
    We had a great experience leasing our 2025 Atlas and working with Spencer. The process was quick and easy! | Read Full Review
    8/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ dne
    Purchasing a vehicle is often dreaded but this Dealership is great to work with. No high pressure - Sales people are courteous and knowledgeable. Whole process from start to finish very smooth and stress free! | Read Full Review
    8/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ David Verdine
    Great experience buying our first VW. Spencer and the rest of the team were very friendly and helpful. I highly recommend this dealership. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Paul Phillips
    Purchased new 2025 VW Taos SE working with Christina Young. No stress and enjoyable experience. Exceeded our expectations. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Robert Graham
    First time buying a vehicle at Ide Volkswagen. Through all the years of purchasing a vehicle, this was the most satisfying experience ever. Words can't express the professionalism of the staff and how they all reached out to me to ensure my needs were met to complete satisfaction. My appreciation to the entire staff!! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Stephanie Jones
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    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Lynn Pietzold
    Everyone from the manager to the service person who wrestled with the rusty license plate were very pleasant. However I was highly impressed by my sales person David Ruzhansky. He took the time to show me around and introduced me to service staff. Then he showed me how to operate some features of my car and told me to come back if I | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Nicole Caldicott
    Christina and Bo were super helpful and friendly. Answered all my questions and got me into the car I've been dreaming about. Thank you both for everything! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ John Morelli
    Spencer was great in getting us just what we wanted!!! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Konstantin Pimenov
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Kat Piacentino
    I’ve worked with 3 different VW dealerships and take the customer experience very seriously. Joe, Noah and James were great to work with and confirm services/appt scheduling. I’ve had my car for a few years now and am under mileage for the annual maintenance service. Joe sent me a text the day before my appt to confirm the services a | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Pearson
    Had a sensor issue, and the service team was quick to repair. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Piper Jeanette
    I’ve always had a good experience here! They’re super easy going and helpful | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sam Dudek
    My sales person is David Ruzhansky and he was extremely helpful in making my decision on the car that I purchased from him. When I when I picked up my car David answered all my questions and if he didn’t have the answer he found someone to answer my questions and concerns. Thank you very much. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sean Parry
    The IDE service team did a great job serving my vehicle and keeping me updated on the status of my car. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ James Ashbery
    As always, Jim was an absolute rock star in the service department. Friendly as ever and even offered me an umbrella while I bathed in the sun during an oil change. Top-tier team! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Manley
    Nick Dave and Bo hooked me up with a pretty sick 21 tiguan. They been helping my family find reliable vws for generations! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Danny Patarino
    Was greeted as soon as I walked in, staff was very helpful & professional. My service was completed in a timely fashion. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Charles Sauer
    This review is concerning the servicing of my 2012 Beetle. Always a great experience with the work is performed by trained VW mechanics. Customer experience is always top notch. Ide is the only place that has touched my car since new. They always do what is required and nothing unnecessary. That alone is a refreshing way to do bu | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jacqueline Vogel
    The service department is very friendly, knowledgeable, very eager, and willing to assist with anything needed for your vehicle in a timely manner. I highly recommend them for all your service needs. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Steve Reynolds
    Had some recent warranty work done on 2024 Tiguan. Had some transit to dealership exterior damage including trim mold/window work. Joe Service Manager no questions asked coordinated all of the work to resolve. Joe is great and his team follows his customer service approach. Jim has been the service advisor he is very customer oriente | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ William Guilford
    Great service dept. From the service manager Joe to the service advisors to the technicians, they are strong from the bottom up. Always communicative and transparent. Highly recommend | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Lynne Erdle
    Excellent service - prompt, courteous, professional. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Doyle
    Very friendly and smooth experience! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Pat Gordon
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    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Bryan B
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    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Laura
    Highly recommend, the process was seamless and Spencer was awesome! I will definitely be returning to purchase a vehicle from Spencer for any of our household future needs. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Natalie Sardisco
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Emily Appell
    Wonderful atmosphere with highly efficient service! Will definitely be bringing my vehicle back! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Mike Dorsey
    Like most businesses, IDE VW of East Rochester made the terrible assumption that I with a person with disabilities is to be dissuaded to be treated equally as a normal customer and instead be encouraged to get off their site as soon as possible. The finance person looked at me and did not offer his hand to welcome me. He is like many | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jonathan Bovee
    I’ve been going to Ide Honda and now Volkswagen for several years, and typically the experience is relatively smooth. However, this past time was my last time doing business there. I dropped my car off on a Friday and was told I should expect to hear back from the service department by the end of the day Monday. Tuesday came around a | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Elijah Spokony
    Let me tell you about my terrible experience at this sketchy dealer. I recently brought in my 2022 VW Toas with under 20,000 miles. I came in with a concern about my rear brakes wearing out, which is strange for such a young car. After not hearing from the service department for hours, I was told that my car would not pass inspection | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Holafink
    David was helpful and knowledgeable! A true pleasure to work with through this process!! I highly recommend him! | Read Full Review
    7/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ elijahspokony
    Let me tell you about my terrible experience at this sketchy dealer. I recently brought in my 2022 VW Toas with under 20,000 miles. I came in with a concern about my rear brakes wearing out, which is strange for such a young car. After not hearing from the service department for hours, I was told that my car would not pass inspection | Read Full Review
    7/25/2025 12:00:00 AM | Cars.com
  • ★★★★★ Schip_gal
    David was and continues to be helpful to me. What do you get when an old-school woman buys a beautiful high-tech 2025 Tiguan.....a confused older woman! LOL! David is willing to take extra time to answer any questions I have, even after I drove the car off the lot. Now that's not only service, it's dedication! I would definitely buy | Read Full Review
    7/24/2025 12:00:00 AM | Cars.com
  • ★★★★★ Libbylawless1
    I was dreading buying a car because it is typically overwhelming, but Spencer at IDE made the process so seamless and easy. He was very transparent and was not pushy at all. They were extremely reasonable and did whatever they could to make sure they stayed within our budget! 10/10, will continue business there! | Read Full Review
    7/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Victor
    This is my second car from IDE and my third Volkswagen. Spencer really went the extra mile to find exactly what I wanted and made the whole process super easy. Great experience from start to finish. Highly recommend checking them out! | Read Full Review
    7/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Jremanley
    David was very informative and helpful. He has helped my family with new cars for 2 generations now. I truly appreciate his thorough answers! | Read Full Review
    7/15/2025 12:00:00 AM | Cars.com
  • ★★★★★ JohnM
    Spencer was great! There were some issues regarding the ability of VW dealers to actually sell the new Buzz because of a recall, but Spencer hung in there and kept us in the loop and today we purchased our new vehicle! Thank you Spencer!! | Read Full Review
    7/11/2025 12:00:00 AM | Cars.com
  • ★★★★★ James Stewart
    Thank you for the update on the tires. I ordered a set of four Michelin's and will have them installed tomorrow. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jordie Scott
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Warren Olson
    All the issues that I asked to have repaired were resolved. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Susan Davis
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Gena
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Russell Harris
    Everyone was very courteous and helpful love my new Atlas. Thank you David | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Mark Brunton
    Quick and easy! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Sue Knapp
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Chuck Ray
    Great car shopping experience. Fair price, great car, simple process! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jenna DeVito
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Annette Verna
    A big thanks to Ide Volkswagen CSR Noah for helping me. I was passing through town and had a mechanical issue. He got me in without an appointment and the mechanics fixed my car in time for me to finish driving home. It runs great! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ lisa frerichs
    I was very happy with my service at ide vw and they got me back into my car quickly. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ barbara sebastian
    Very good | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Charles Myers
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Julie Serrano
    They went above and beyond to help me what I wanted and left happy. I will recommend this dealership especially with my sales lady Sydney the best ???? | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ mrmiamih
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Shesto Shestopalko
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ AngelaDavid Nagel
    Welcoming environment. Able to accommodate a request to look at and repair my tire with notice at opening for the day. Less than 3 hours from phone call to resolution of the issue. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Mary lou
    Service was spot on. Cost was higher than estimate | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Trisha Gard-thompson
    Got my new van from them it's used however new for me. Great people very respectful. Ide organization is great. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Frank S
    A good 90k mile service. Well done but not cheap. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Robert Wasserman
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ farzana fazel
    Stopped in here a week ago to look at a car I found on the website. Went in and saw Spencer was referred to him by a friend. For starters they messed up and put the wrong price online the only reason I went in cause you don’t often see that. Test drove the car noticed it had a weird noise. Also had more miles than it mentioned on th | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ t_metelenis
    If you’re looking at any vehicle at IDE VW, contact David. He will work with you and make sure your taken care of the entire process. He helped me get in a the exact care I wanted, get financing through the exact bank I wanted to use, and was transport the entire way. David worked with my schedule and made the entire process from sta | Read Full Review
    6/23/2025 12:00:00 AM | Cars.com
  • ★★★★★ hantu0
    Working with Spencer was excellent. Knowing the vehicles I was interested was a plus, for sure. The dealership could do a little better at getting the new owner out the door in a timely manner when they schedule pickup, but overall the experience was fine. | Read Full Review
    6/23/2025 12:00:00 AM | Cars.com
  • ★★★★★ daynbeck
    David was very helpful and attentive. He worked with me to get me into exactly what I needed. | Read Full Review
    6/21/2025 12:00:00 AM | Cars.com
  • ★★★★★ Soraci
    Great service and transaction, David was great to work with. The communication was also great. We will definitely contact David for our next purchase. | Read Full Review
    6/19/2025 12:00:00 AM | Cars.com
  • ★★★★★ AmandaY
    Spencer made the transition from turning my old lease in to getting in my brand new car a seamless experience. I will continue to go to IDE Volkswagen for all future car needs! | Read Full Review
    6/10/2025 12:00:00 AM | Cars.com
  • ★★★★★ mrmiamih
    Great service,Dave took care of me with no stress at all, within 30 minutes I was in my new jetta | Read Full Review
    6/9/2025 12:00:00 AM | Cars.com
  • ★★★★★ Leo.M
    Working with David was painless and easy. I purchased a used Tiguan and the process was simple! I would definitely recommend David and work with him again. | Read Full Review
    6/7/2025 12:00:00 AM | Cars.com
  • ★★★★★ Jaz888
    David has been our sales rep for probably 15 years now, and have only had good experiences with him. He understands our needs and our budget limitations - and got us into a Taos, which I never expected as an option before. Thank you! | Read Full Review
    6/4/2025 12:00:00 AM | Cars.com
  • ★★★★★ stinapass
    Loved my experience at IDE Volkswagen. Working with Spencer was so easy and stress free. | Read Full Review
    6/3/2025 12:00:00 AM | Cars.com
  • ★★★★★ Deleon Lima Silva
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Tom DeRosa
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Stephany Felice
    No pressure sales. Purchased what I wanted and very happy with my decision to choose IDE VW and with my vehicle. Great customer service | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jesse Google
    Spencer handled this out of state transaction. Pre purchase he personally sent me a video walk around. Of interior. Exterior and engine compartment. Also there were a few dings so he took close ups and was very transparent. I drove in from Cleveland on his day off and he had me in and out of there with a co firming test drive in | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Susan Lenzo
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ H.S.RONSEY LLC. rone
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Santa
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Donna La Shomb
    Noah Corbett got me in last minute so someone could diagnose what was wrong with my dusty musty mercedes. He was a very pleasant fellow american citizen to conversate with. Very well mannered and makes sure you know your concerns are heard and understand. Keep up the astonishing work Noah. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Sloan
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Chris Boccheciamp
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Dickes
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Mary
    The service dept was fabulous. I was treated like I was the only customer. Noah was polite and very professional he kept me up to date..l will always return to Ide for service Thanks | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Cranmer
    Excellent service! Very speedy too! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ DDZines
    Ide Volkswagen of East Rochester is terrific. They've always got time to work on my 2018 Atlas, and they are friendly, and complete in their explanation of work that needs to be done, and are honest about it. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Gary Olson
    Ide has done a great job with scheduled and requested service for my GTi. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Ken Buckley
    It was very easy to make the appointment and they were extremely accommodating and professional during the service. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Pat Gavin
    My Atlas was hesitation when driving and the recommended spark plugs which did solve the problem. Excellent work. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Steve Husband
    First time buyer of a VW, but a returning customer of the IDE family of dealers. I’ve always had a positive experience with the selection and the longevity of the vehicles I ultimately purchased. My expectations were met once again at IDE VW, and couldn’t have been more pleased with the level of customer service I received from Chris | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Nicky Hoodlet-Carroll
    For the first time going to a dealership to have any repair work done is intimidating to me. Especially after purchasing a newer vehicle and being a first time owner of Volkswagen. I was put at ease with the whole process and customer service at IDE Volkswagen in East Rochester. From scheduling, talking with Katie the service advisor | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Rocking Rodger
    We bought a HR-V. Blake was absolutely great! He knows his job well. He was a pleasure to work with. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Harrington
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Shari Harrison
    Appointment was a great experience. They took me on time and kept me updated on the progress. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ key mccray
    The service team at Ide Volkswagen is wonderful and professional. I don’t think I’d take my car anywhere else in Rochester to be serviced. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Karie Osterhout
    Great experience! This is the second CR-V purchased. Mike Bosco was great to work with! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ E D
    Had a service appointment today May 12 for remote start. Not working. Having a hunch it could be a bigger issue. Decided to make an appointment. As I arrived to service I was greeted by Jim Redden from that time forward it didn’t feel like just a random service. Explained everything well. Provided options at different costs as he k | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Nancy Hessler
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Lou Mandell
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ John Lennox
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Marc Agnello
    I recently accompanied my daughter when she purchased a Volkswagen at IDE VW East Rochester. The sales representative was very professional and took the time to answer all of our questions thoroughly. After completing the paperwork, she drove off the lot, excited about her new vehicle. Unfortunately, the next morning she discovered | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Don Lennox
    Second year in a row getting the same part replaced on my car. Thankfully it was still under warranty for a couple more weeks. It seems a bit ridiculous to do considering my car has less than 25k miles on it. Anybody want to buy an atlas cross sport? | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Emily Agnello
    If I could give this dealership zero stars, I would. To be fair, my experience with the sales representative was excellent—5 out of 5. He was transparent, professional, and not pushy at all. I purchased my 2024 VW on 5/11 and drove it off the lot around 12:30 p.m., feeling confident in my decision. However, things quickly took a tu | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ jmaktrillo
    We were on the hunt for a second car since our addition to our family and were working with different dealership who couldn't get us in a car after a month with no inventory, different car, different brand. It was time to make a change; we spoke with David on a Friday late afternoon, and we just picked up our new lease 5 days later. | Read Full Review
    5/29/2025 12:00:00 AM | Cars.com
  • ★★★★★ Marty
    David was a pleasure to work with on a deal where I traded in 2 cars and purchased a Certified Preowned car. He was proactive in assuring that he met my needs, and I'm pleased with the outcome. Thanks! | Read Full Review
    5/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ rprsmith
    Spencer made this process really easy! We emailed a few times, I arrived at the dealership, did the paperwork and was on my way. Couldn’t have asked for a better car buying experience! | Read Full Review
    5/14/2025 12:00:00 AM | Cars.com
  • ★★★★★ jessicam.longwell
    Spencer is wonderful to work with. This is the second vehicle I’ve purchased from him. He was able to find me exactly what I wanted. He has a great personality and I never felt pressured throughout the whole experience! I love my new Atlas! | Read Full Review
    5/14/2025 12:00:00 AM | Cars.com
  • ★★★★★ susankmcb
    All the people we met at the dealership were kind, efficient, and very knowledgeable. David got us the best deal on our financing package. We are very pleased with the whole experience. | Read Full Review
    5/13/2025 12:00:00 AM | Cars.com
  • ★★★★★ Adam
    Great service, been a loyal customer. This has been our 3rd in a row from them! Highly recommend. Spencer our sales agent was amazing THANK YOU SPENCER!!!! | Read Full Review
    5/8/2025 12:00:00 AM | Cars.com
  • ★★★★★ lindsey.brayer
    Spencer was extremely helpful throughout the process of buying my Volkswagen Jetta, not only with showing the car in person but also by being responsive via email. | Read Full Review
    5/6/2025 12:00:00 AM | Cars.com
  • ★★★★★ mwagner77
    David was fantastic! Very personable and made car buying so easy. He was great to speak with through the process and made it feel like you were dealing with a friend. We highly recommend if you are looking to buy, you go and see him. He will make your experience the best one possible! | Read Full Review
    5/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ Steve H.
    As a first time buyer of a VW after many years of other brands, my expectations of customer service were met throughout the entire process. Christina worked with me from the test drive request to the delivery, which all happened in less than a week. She was very kind, friendly, and provided an stress-free experience while making sure | Read Full Review
    5/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ Prestonwestfall1
    They were very quick and helpful with getting me into my new vehicle. Spencer was very professional and punctual during the whole process. | Read Full Review
    5/3/2025 12:00:00 AM | Cars.com
  • ★★★★★ Hal 4579
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Miller
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Michelle S
    Great buying experience with Nick. | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Ann Hynes
    Kind, attentive and understanding team | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Jim Minno
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Melinda Kreter
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Mike D
    Amazing service and communication. Nothing but high praise. I would definitely encourage anyone to buy a car here | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ ryan howe
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Donna De Palma
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ David Fultz
    Great service department - love my VW! | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Beth
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Karen Gagner
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ charles miller
    Good | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Steven Castronovo
    Great and honest service!! | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ john iaconis
    I brought in my 2018 Volkswagen Passat that had been running rough. The technicians quickly did a diagnostic telling me the problem and proposing a solution. I confirmed that the solution was an item covered under the Volkswagen warranty even though the car was 7 years old. The tech at staff at the guy Volkswagen performed the repair | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Terrill Mead
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Mary Ciarico
    The service was great. Was told it would probably take around an hour and a half, I was out of there in 45 minutes. Great job! | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Andrea Fluker
    Jim was great at explaining what was happening with my car, upcoming tire sales and got me out and on my way again faster than I thought | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Beilman
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Vitalii German
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Chuck Rischenole
    As always a friendly staff & great prompt service. The red Honda in the showroom was spectacular ! “ The older the boys The bigger the toys “ | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Lynn Ras
    | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Susan Lochner
    This visit was a diagnostic visit. Questions and messages went unanswered. A detailed bill was supplied with a code and a recommendation with a price quote. The diagnostic visit was charged as quoted. Little information was provided about what was done to arrive at the recommendation. No calls were returned. | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Jessicaguckian
    I had a great experience buying my car with Spencer! He was friendly, knowledgeable, and made the whole process smooth and stress-free. He answered all my questions clearly and helped me find exactly what I was looking for. I highly recommend working with Spencer if you’re in the market for a new car! | Read Full Review
    5/1/2025 12:00:00 AM | Cars.com
  • ★★★★★ Amelville04
    David was a true pleasure to work with from start to finish! I had been to a few dealerships prior to meeting David at IDE and he immediately distinguished himself from the other other sales consultants I had been dealing with through his professionalism and laid back approach. I’m already a lifelong VW driver and am also now likely | Read Full Review
    4/30/2025 12:00:00 AM | Cars.com
  • ★★★★★ rwalpole
    David is the man. I have leased multiple cars from him and worked with him for years. He makes the process very simple, convenient, and is a class act! I will see him again once my lease is up. | Read Full Review
    4/28/2025 12:00:00 AM | Cars.com
  • ★★★★★ tayarishaw
    Responsive and very easy to work with. Worked within my busy schedule. I would highly recommend! Thank you. | Read Full Review
    4/20/2025 12:00:00 AM | Cars.com
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