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Ide Volkswagen of East Rochester

Ide Volkswagen of East Rochester

★★★★★(448)read reviews
333 N Washington St, East Rochester, NY 14445
(585) 310-5183 Ask About Our Service Specials!
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Service Offers

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    Buy 3 Eligible Pirelli Tires, Get the 4th for $1* Click for details
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    $29.95 Off Summer Service Special*Click Here for Details
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    $10.00 Off Front Wiper Blade Replacement*Click Here for Details
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    $114.95 Oil and Filter Service*Click Here for Details
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    Get a 15% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 07.01.26 and 09.30.26.
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    $22.50 Off Genuine VW Battery and Installation*Click Here for Details
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    $37.50 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
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    $37.50 Off Set of Four Tires*Click Here for Details
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    SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19Click for details
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    VW Service Credit CardClick for Details

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 5:00 PMSat: 8:00 AM - 2:00 PMSun: Closed
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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

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  • ★★★★★ Dawn D'Agostino
    | Read Full Review
    9/1/2026 12:00:00 AM | Google
  • ★★★★★ Kayla Alexander
    | Read Full Review
    9/1/2026 12:00:00 AM | Google
  • ★★★★★ Cynthia Andrew
    In Chicago, Illinois, I recently purchased a 2026 VolkswagenTiguan. Upon inspection, I discovered the need for a gas cap repair, a window panel replacement, and coolant topping. The window panel replacement requires an order. Volkswagen Rochester provided exceptional customer service, and I am deeply appreciative of their assistance. | Read Full Review
    9/1/2026 12:00:00 AM | Google
  • ★★★★★ Louis D Colón
    Nick was super easy to work with. Tim and Manny helped make it easy for me to feel confident about my decision. It was overall a great experience. Thank you. | Read Full Review
    9/1/2026 12:00:00 AM | Google
  • ★★★★★ Gokhan Gultekin
    Great Service Every Time! | Read Full Review
    9/1/2026 12:00:00 AM | Google
  • ★★★★★ ddagostino63
    We are very happy with our new Taos and the experience we had in purchasing it. Spencer and Ide VW were great. | Read Full Review
    8/31/2026 12:00:00 AM | Cars.com
  • ★★★★★ Sandra Breon
    Work was done in time I was told . Answered my questions and concerns. Sandy Breon | Read Full Review
    8/30/2026 12:00:00 AM | Google
  • ★★★★★ Paul Twombly
    | Read Full Review
    8/30/2026 12:00:00 AM | Google
  • ★★★★★ Tim Schwab
    Fast service and quality work. | Read Full Review
    8/28/2026 12:00:00 AM | Google
  • ★★★★★ Rolf
    Very helpful service consultant. Service is always completed in a timely accurate manner. . | Read Full Review
    8/27/2026 12:00:00 AM | Google
  • ★★★★★ frank denaro
    | Read Full Review
    8/27/2026 12:00:00 AM | Google
  • ★★★★★ Ryan Galletto
    The service department does great work and provides excellent communication. I go to them for all service needs for my vehicle. | Read Full Review
    8/26/2026 12:00:00 AM | Google
  • ★★★★★ Sam Crabb
    Still a long-time happy customer! Kudos to Ide VW for good employee retention. Service staff is great! This tells the real story of Ide VW ….. I always appreciate the consistent personal attention and great service. Thx, thx, thx!!! | Read Full Review
    8/26/2026 12:00:00 AM | Google
  • ★★★★★ Ayah Mobied
    | Read Full Review
    8/26/2026 12:00:00 AM | Google
  • ★★★★★ Rcg
    Working with David made buying a new Tiguan an easy process. It’s our second Tiguan from IDE & David in the last 6 years. We’d recommend him highly, a true pro! | Read Full Review
    8/22/2026 12:00:00 AM | Cars.com
  • ★★★★★ Oleg Solomonik
    Fast professional service, A+! | Read Full Review
    8/21/2026 12:00:00 AM | Google
  • ★★★★★ Ann Menihan
    | Read Full Review
    8/21/2026 12:00:00 AM | Google
  • ★★★★★ Karen P
    My pilot has been in 3x to remove a mildew smell,but after all the sprays of deodorizer ,ionizer an rug shampoo my car still smells mildew when the front windows are rolled down.....I will call again to find out my options | Read Full Review
    8/21/2026 12:00:00 AM | Google
  • ★★★★★ Pete Schumer
    Always gets me in and out in record time. Gives me confidence that my car is in hood shape for the long journeys ahead. Great staff all around. | Read Full Review
    8/20/2026 12:00:00 AM | Google
  • ★★★★★ Nick Messerschmidt
    | Read Full Review
    8/19/2026 12:00:00 AM | Google
  • ★★★★★ Jeffrey Van Wie
    Always Great support from Kate and IDE Volkswagen Team of mechanics.. Always kept informed of their progress in diagnostics and corrective steps and cost.. Thanks Kate!! Jeff | Read Full Review
    8/19/2026 12:00:00 AM | Google
  • ★★★★★ esilberstein
    David was great to work with! He made the car buying process simple and painless, highly recommend! | Read Full Review
    8/19/2026 12:00:00 AM | Cars.com
  • ★★★★★ Deleon Lima Silva
    I would like to express my appreciation for the excellent service provided by Mr. Jim at Volkswagen. From the very first contact, he was extremely attentive, polite, and professional. He explained everything clearly, answered all my questions, and demonstrated strong technical knowledge, always keeping me informed about each step of | Read Full Review
    8/18/2026 12:00:00 AM | Google
  • ★★★★★ Matthew Kaul
    IDE VW made the process so easy and smooth. Great experience working with David R. and the IDE VW family. Would highly recommend. | Read Full Review
    8/18/2026 12:00:00 AM | Google
  • ★★★★★ Studick Holdings
    | Read Full Review
    8/16/2026 12:00:00 AM | Google
  • ★★★★★ Anna R.
    Spencer was knowledgeable and took time to answer all my questions. He was patient and accommodating and I did not feel pressured through the sales process. Financing was easy with competitive rates! | Read Full Review
    8/16/2026 12:00:00 AM | Cars.com
  • ★★★★★ Christiel98
    Spencer was wonderful to work with. He made the leasing process extremely easy and efficient. The VW Tiguan has every feature I could ever want and feels luxurious. Would recommend Spencer and IDE to anyone looking for a new car! | Read Full Review
    8/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ Staci Autovino
    Katie is the best to work with | Read Full Review
    8/12/2026 12:00:00 AM | Google
  • ★★★★★ Ariana Andrews
    i had a great experience. they gave a very welcoming atmosphere & everyone was amazing ! | Read Full Review
    8/12/2026 12:00:00 AM | Google
  • ★★★★★ Paul Kucewicz
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    8/12/2026 12:00:00 AM | Google
  • ★★★★★ Maureen Lacourse
    We had a great car buying experience with our sales agent Jennifer Flammia. She was very helpful and knowledgeable. I will recommend her and IDE to anyone car shopping. A 10 out of 10 experience! | Read Full Review
    8/12/2026 12:00:00 AM | Google
  • ★★★★★ Miguel Ovalle
    My salesperson John was very helpful and kind. | Read Full Review
    8/11/2026 12:00:00 AM | Google
  • ★★★★★ Trevor Onori
    Spencer was awesome to work with through the whole process and made the transaction straightforward forward and efficient. Bo in Finance was also extremely friendly and efficient | Read Full Review
    8/8/2026 12:00:00 AM | Google
  • ★★★★★ Rich Bianchi
    Customer service was excellent. Comfortable waiting area. NYS Inspection and multi point check. Out in about an hour. Friendly staff | Read Full Review
    8/6/2026 12:00:00 AM | Google
  • ★★★★★ Mark Chaplin
    Excellent dealership, been very happy with the quality and timeliness of their work. I've been a customer for over a decade. | Read Full Review
    8/5/2026 12:00:00 AM | Google
  • ★★★★★ Maureen Talavera
    Ide VW service department was wonderful to work with. I was having an issue with my 24 Jetta and they got me in next day for service. They were able to fix the issue that I was having with the car. It drives 100% better now. Thank you! | Read Full Review
    8/4/2026 12:00:00 AM | Google
  • ★★★★★ Susan Wawrzaszek
    Just bought a new Golf GTI from Ide Volkswagen. Thank you, Sydney, for a no-fuss, straight forward transaction. No hard sell, very knowledgeable about the vehicle -- all in all, a very pleasant and relaxed encounter. This is how car buying should be! | Read Full Review
    8/2/2026 12:00:00 AM | Google
  • ★★★★★ Dylan Toteno
    Sydney was great to work with! | Read Full Review
    8/1/2026 12:00:00 AM | Google
  • ★★★★★ Mdavid Golden
    | Read Full Review
    8/1/2026 12:00:00 AM | Google
  • ★★★★★ Mary T Rohan
    For 5 years I've received excellent care for my Id 4. Issues have come up with this EV that Ide has identified and fix. Staff has been very helpful. Their waiting area is very comfortable and snacks availability. Thanks Ide!! | Read Full Review
    7/30/2026 12:00:00 AM | Google
  • ★★★★★ Meghan Springer
    Great experience. Interactions with all the staff were kind, helpful and pleasant. | Read Full Review
    7/30/2026 12:00:00 AM | Google
  • ★★★★★ Rebecca Goodchild
    Knowledgeable, friendly, and easy to work with. | Read Full Review
    7/28/2026 12:00:00 AM | Google
  • ★★★★★ Dan
    | Read Full Review
    7/27/2026 12:00:00 AM | Google
  • ★★★★★ Melissa Weaver
    Great customer service! | Read Full Review
    7/24/2026 12:00:00 AM | Google
  • ★★★★★ Aimée Senise
    | Read Full Review
    7/24/2026 12:00:00 AM | Google
  • ★★★★★ D D
    Katie was very easy to work with, explained everything well and was very prompt. Quality of work is excellent, all the needed fixed were done and worked exceedingly well. | Read Full Review
    7/23/2026 12:00:00 AM | Google
  • ★★★★★ Michael Buckley
    Excellent service department. Easy to get appointments, the work is done extremely well, and an easy and nice place to drive to. | Read Full Review
    7/23/2026 12:00:00 AM | Google
  • ★★★★★ jrhansen02
    I’m very pleased with the upfront and easy going approach that Spencer had during the sale of the vehicle. It was simple, no hassling, and gave me a great price. I definitely recommend going here and working with him and the team there. | Read Full Review
    7/23/2026 12:00:00 AM | Cars.com
  • ★★★★★ Pyawman
    David made the car buying experience very easy and came in on his day off to accommodate us | Read Full Review
    7/22/2026 12:00:00 AM | Cars.com
  • ★★★★★ Robert Eckerson
    Best place for service | Read Full Review
    7/21/2026 12:00:00 AM | Google
  • ★★★★★ Patti Jarvie
    I'd recommend Ide collision to anyone who needs a car repair. They did an incredible job, my car looks new. Jason and his crew took excellent care of me. Huge thank you. | Read Full Review
    7/17/2026 12:00:00 AM | Google
  • ★★★★★ Stephanie McNamara
    Nick Weis was extremely knowledgeable, friendly, and personable. I had been unhappy in my last vehicle for 3 years (non-Volkswagen) and he was able to get me into a vehicle I wanted for the payment that I requested. I would highly recommend Nick and Ide Volkswagen to anyone! | Read Full Review
    7/17/2026 12:00:00 AM | Google
  • ★★★★★ Stephanie Mccann
    IDE is a friendly place with friendly staff. I had warranty work done here and they had to order a part for me that they did not have. I waited over 3 months for a part and had to initiate a phone call to them to see if the part was in. They did not call me. They also quoted me for another $1500 repair. I declined the service there a | Read Full Review
    7/17/2026 12:00:00 AM | Google
  • ★★★★★ denise kuebel
    Great | Read Full Review
    7/16/2026 12:00:00 AM | Google
  • ★★★★★ Keith Schubmehl
    Way too expensive for not being told upfront. | Read Full Review
    7/16/2026 12:00:00 AM | Google
  • ★★★★★ Jason Kirkendall
    The team at Ide VW was very helpful and quick to respond. I was interested in trading my jeep in for a Golf R. Mr. Nick Weis is an outstanding salesman and upfront guy! He and the team made the process very smooth to not only get a solid deal, but also a quick turnaround trade in value! The only bumps came from the fact that I intend | Read Full Review
    7/15/2026 12:00:00 AM | Google
  • ★★★★★ SimiAnil Dogra
    | Read Full Review
    7/13/2026 12:00:00 AM | Google
  • ★★★★★ Ron Brown
    Friendly and fast service. | Read Full Review
    7/13/2026 12:00:00 AM | Google
  • ★★★★★ Fr Angelo Maggos
    Great service. Easy to make an appointment quickly and car was finished when promised and they made sure that it was covered by warranty . Tyler and Katie went above and beyond to get my issue resolved. | Read Full Review
    7/13/2026 12:00:00 AM | Google
  • ★★★★★ Katy B
    I had a great experience purchasing a used car here recently. I worked with Sydney and was very impressed with her knowledge. I really appreciated that she did research on the vehicle before I came in, so she was able to tell me everything I'd want to know! | Read Full Review
    7/12/2026 12:00:00 AM | Google
  • ★★★★★ Colleen Andolina
    Dealership is clean, bright and welcoming! The employees immediately welcome and ask if you need assistance. Lots to look at and explore. This is our second time buying a car with Spencer. We needed a second car quickly and he was immediately available and answered all of our questions. We purchased a 2025 atlas in October of last ye | Read Full Review
    7/11/2026 12:00:00 AM | Cars.com
  • ★★★★★ Trevor Czudak
    I have bought many cars in my lifetime and this is the first time dealing with IDE. Let me tell you that it was a great experience, I was treated fairly and never felt pressured. Thank you David and IDE! | Read Full Review
    7/10/2026 12:00:00 AM | Google
  • ★★★★★ Steve Morrell
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    7/10/2026 12:00:00 AM | Google
  • ★★★★★ Trevor
    David was a pleasure to work. IDE gave me a great trade in value for my car and the whole leasing process was easy and efficient. I would recommend IDE VW to everyone. Thank you so much David and thank you Bo in Finance. Trevor | Read Full Review
    7/9/2026 12:00:00 AM | Cars.com
  • ★★★★★ Timothy Roncone
    Great service. Fast and efficient. Exceptional communication and car was left clean. No footprints, grease prints or any other issues one would normally run into at other service stations. Drop off and pickup are seamless. Would absolutely recommend using IDE services | Read Full Review
    7/7/2026 12:00:00 AM | Google
  • ★★★★★ Thomas Cincebox
    Took my Tiguan back for service 4 years later and had another phenomenal experience. Katie Lewis in service was extremely helpful explaining their diagnosis, recommendations, and getting me a loaner. I live in Florida and have driven or shipped my Tiguan to Rochester every summer for the last 4 years. So I can confidently say this is | Read Full Review
    7/7/2026 12:00:00 AM | Google
  • ★★★★★ Jaide Campbell
    They've done a wonderful job servicing my vehicle and keeping excellent communication about what's going on and what needed to be done | Read Full Review
    7/7/2026 12:00:00 AM | Google
  • ★★★★★ RoseAnne McGrath
    Excellent professional, courteous, and timely service. | Read Full Review
    7/6/2026 12:00:00 AM | Google
  • ★★★★★ jrbhockey9
    Walked in with treated with respect right from the start.The sales rep David was great, fair and honest. Very easy sale and was never pushy at all. 100% recommend | Read Full Review
    7/6/2026 12:00:00 AM | Cars.com
  • ★★★★★ timothy.roncone
    Extremely kind and attentive. David will always return your calls texts or emails without delay. He’s thorough precise and concise and most of all he shows that he cares. I wouldn’t hesitate to recommend anyone to go see David at IDE VW. Thank you again. | Read Full Review
    7/3/2026 12:00:00 AM | Cars.com
  • ★★★★★ Paul Marcellus
    Although I live out of state for the past 3 years I have had Ide Volkswagen service my 2019. I recently had an oil change and tire rotation done on my Atlas. I don't think you will find a better place to get your vehicle serviced. Costumer service and technicians are fantastic. | Read Full Review
    7/2/2026 12:00:00 AM | Google
  • ★★★★★ Steve Mortimer
    I brought my car in for three warning lights on dash. They only fixed the tire pressure light but not the seat belt light or air bag problem | Read Full Review
    7/2/2026 12:00:00 AM | Google
  • ★★★★★ Samantha Webster
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    6/30/2026 12:00:00 AM | Google
  • ★★★★★ Marilyn Mann
    | Read Full Review
    6/30/2026 12:00:00 AM | Google
  • ★★★★★ Donald Schuler Jr
    | Read Full Review
    6/30/2026 12:00:00 AM | Google
  • ★★★★★ Mike Mandery
    Another service trip and another 5 star More if that was an option | Read Full Review
    6/30/2026 12:00:00 AM | Google
  • ★★★★★ Billie Jo
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    6/30/2026 12:00:00 AM | Google
  • ★★★★★ Julie Knapp
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    6/29/2026 12:00:00 AM | Google
  • ★★★★★ Jacob Faunce
    Very easy to work with | Read Full Review
    6/29/2026 12:00:00 AM | Google
  • ★★★★★ Erin
    Thank you for your great service and knowledge of your product. It made our decision very easy. | Read Full Review
    6/29/2026 12:00:00 AM | Cars.com
  • ★★★★★ Tmmclaughlin3
    I had a great experience working with David. He answered the phone on a holiday, took the time to gather information about the vehicle I was interested in, did his own research, and called me back quickly to schedule a time for me to see it that same day. He was very knowledgeable about the brand and model and answered all of my ques | Read Full Review
    6/29/2026 12:00:00 AM | Cars.com
  • ★★★★★ Katie Hoffman
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    6/24/2026 12:00:00 AM | Google
  • ★★★★★ Paul Plaganis
    Quality service from start to finish. | Read Full Review
    6/22/2026 12:00:00 AM | Google
  • ★★★★★ Nick DiCesare
    My daughter and I weren't looking to purchase a car the day we went to look at cars. Spencer was glad to help us, with no pressure to buy. After stopping at some other dealers, we went back and bought the car Spencer helped us with. So went explained all the warranty options with us, and did not make us feel pressured to purchase any | Read Full Review
    6/22/2026 12:00:00 AM | Google
  • ★★★★★ Myles Mathieu
    My car microphone wasn't working so I had service performed to correct it. Not only did they not correct, it even test, the microphone issue, they broke another part in the overhead console causing the unit to be unseated. Updated 6/23/2026: After meeting with the Service Manager, Joe Fantauzzo, we discussed the service issues and | Read Full Review
    6/22/2026 12:00:00 AM | Google
  • ★★★★★ Anthony Viselli
    My experience at IDE was excellent. Katie was helpful from start to finish, and was truly accommodating during the experience. From providing a loaner vehicle in a time of need during repairs, to great pricing, to the responsiveness and attention to detail, I was very happy with my experience. The people running the operation really | Read Full Review
    6/22/2026 12:00:00 AM | Google
  • ★★★★★ Albert Canady
    Great customer service | Read Full Review
    6/22/2026 12:00:00 AM | Google
  • ★★★★★ L.Schaeffer
    I’m new to working with IDE and dealerships in general and Dave helped me through it and was there every step of the way. Awesome guy! | Read Full Review
    6/20/2026 12:00:00 AM | Cars.com
  • ★★★★★ Mike Melle
    My 2008 Volkswagen golf R 32 had the alternator fail at around midnight on I 90. The folks at IDE VW in East Rochester responded first thing Friday morning with speed and professionalism beyond my expectations. I was back on the road to Canada by 1:00pm. | Read Full Review
    6/19/2026 12:00:00 AM | Google
  • ★★★★★ Shawn Gworek
    I typically don't write reviews, but this experience really bothered me. Last year, I brought my VW to Ide for an oil change and was told that my brakes needed to be replaced. Instead of having the dealership do the work, I called my uncle, who has been a mechanic his entire life (not some random guy who works on cars on the side, a | Read Full Review
    6/16/2026 12:00:00 AM | Google
  • ★★★★★ Lynn Lombardo
    Sydney was awesome and made the process smooth and easy! | Read Full Review
    6/15/2026 12:00:00 AM | Google
  • ★★★★★ Faith Medler
    | Read Full Review
    6/15/2026 12:00:00 AM | Google
  • ★★★★★ Elizabeth Bauman
    They have had the piece for my car for months (that’s on me) but when I finally got around to scheduling an appointment it turns out they didn’t have all the pieces. I dropped my car off on Thursday and was told it would be ready Friday. I got a call Friday afternoon telling me it wouldn’t be ready until the following Tuesday due to | Read Full Review
    6/15/2026 12:00:00 AM | Google
  • ★★★★★ Myles Mathieu
    My car microphone wasn’t working so I had service performed to correct it. Not only did they not correct, it even test, the microphone issue, they broke another part in the overhead console causing the unit to be unseated. | Read Full Review
    6/13/2026 12:00:00 AM | Google
  • ★★★★★ K.C. Sinclair
    Avoid IDE VW at ALL COSTS!!! Especially their service department and their service manager, James Redden. He has ripped us off to the tune of over $7k. He never returns phone calls, and has a super cocky and disrespectful attitude towards customers. My husband had a stroke, and that creep Redden treated him with the rudest, most dis | Read Full Review
    6/13/2026 12:00:00 AM | Google
  • ★★★★★ Isabella Testa
    Sydney was very helpful in getting me set up with my Jetta Volkswagen SE. | Read Full Review
    6/12/2026 12:00:00 AM | Google
  • ★★★★★ Lauren
    Sydney was incredibly helpful for my new car purchase experience! No pressure, very informative, and wonderful to work with. Love VW cars and am thankful to have Ide close by! | Read Full Review
    6/12/2026 12:00:00 AM | Google
  • ★★★★★ Ronangona
    I could not have been happier with this overall experience. David was an absolute pleasure to work with and made the process easy. I look forward to my new relationship with Volkswagen and with David and would highly recommend! | Read Full Review
    6/12/2026 12:00:00 AM | Cars.com
  • ★★★★★ David Arduin
    | Read Full Review
    6/12/2026 12:00:00 AM | Google
  • ★★★★★ tim thompson
    Amazing team and experience as always. They’re timely, thorough and honest. | Read Full Review
    6/11/2026 12:00:00 AM | Google
  • ★★★★★ A W
    Spencer was great to work with! When we came to test drive, he had the car out front ready to go. He made the process easy and came in below budget! Bo in financing was also fast and efficient. Will go back for our next vehicle. | Read Full Review
    6/11/2026 12:00:00 AM | Google
  • ★★★★★ Ann Posman
    | Read Full Review
    6/11/2026 12:00:00 AM | Google
  • ★★★★★ Bob Deceu
    We’ve been doing business with ide Honda for many years. Jennifer makes us feel apart of a family, her and Blake are exceptional | Read Full Review
    6/11/2026 12:00:00 AM | Google
  • ★★★★★ Lynn T
    The Service Team at Dick Ide Volkswagon is great to work with and highly recommend. My first interaction was a very panicked call as my tire was flat. By the end of the call they had located the tires I needed and had them on the way to the service center. I was back up and running the next day. The dealership I bought it from st | Read Full Review
    6/11/2026 12:00:00 AM | Google
  • ★★★★★ alex phillips
    | Read Full Review
    6/10/2026 12:00:00 AM | Google
  • ★★★★★ benneth cruz
    | Read Full Review
    6/10/2026 12:00:00 AM | Google
  • ★★★★★ alw7729
    Spencer was great to work with. He knew what we wanted and didn't pressure us into anything else. He kept us under budget and was super helpful through out the process. When we came to test drive, he even had the car out front ready to go! We highly recommend Spencer and Ide VW. | Read Full Review
    6/10/2026 12:00:00 AM | Cars.com
  • ★★★★★ David Ford
    Buying a car at IDE was very easy. David communicated everything perfectly. I’d t recommend them to anyone looking to purchase a vehicle. | Read Full Review
    6/10/2026 12:00:00 AM | Google
  • ★★★★★ Greg D'Hont
    Went in on a Sunday evening to window shop. Saw several vehicles that interested us. Called ahead on Monday to have 2-3 certain vehicles ready to test drive that evening. Met with Sydney regarding vehicles. Never felt pressured. Which was very refreshing. Sydney worked with us on price (also refreshing). The whole process was great. | Read Full Review
    6/8/2026 12:00:00 AM | Google
  • ★★★★★ Larry Diflorio
    Staff was very personable and helpful. Work as performed as expected. Mechanic made good suggestions. | Read Full Review
    6/5/2026 12:00:00 AM | Google
  • ★★★★★ Amy Zian
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    6/4/2026 12:00:00 AM | Google
  • ★★★★★ Greg Gilmore
    My Daughter brought her 25 jetta GLI, which she bought at Ide, in for inspection. They told her that her 2 front tires would not pass inspection and that 2 new tires, alignment, and car sensor reset would be over $1100. She called me and after realizing the quoted price was ridiculous, I told her to pick up the car and we would take | Read Full Review
    6/4/2026 12:00:00 AM | Google
  • ★★★★★ tom kernan
    Corey and his entire service team are excellent to work with. Thank you. | Read Full Review
    6/3/2026 12:00:00 AM | Google
  • ★★★★★ Mary Criddle
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    6/3/2026 12:00:00 AM | Google
  • ★★★★★ Stephanie C
    I had a great experience leasing my new vehicle from this dealership. The entire process was smooth, transparent, and stress-free. My salesperson Spencer was knowledgeable, patient, and took the time to answer all of my questions without any pressure. He worked hard to find a deal that fit my budget and made sure I was comfortable wi | Read Full Review
    6/2/2026 12:00:00 AM | Cars.com
  • ★★★★★ Christine Story
    This was my second time having my car serviced at IDE Volkswagon,, I was 100% satisfied with this visit, just like the first.. I am extremely confident with their service department competency and manager. | Read Full Review
    6/1/2026 12:00:00 AM | Google
  • ★★★★★ Stephanie Cardillo
    I had a great experience leasing my new vehicle from this dealership. The entire process was smooth, transparent, and stress-free. My salesperson was knowledgeable, patient, and took the time to answer all of my questions without any pressure. They worked hard to find a deal that fit my budget and made sure I was comfortable with eve | Read Full Review
    6/1/2026 12:00:00 AM | Google
  • ★★★★★ Linda V
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    6/1/2026 12:00:00 AM | Google
  • ★★★★★ ManojC Bhavsar
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    6/1/2026 12:00:00 AM | Google
  • ★★★★★ Jeffrey Tamol
    Great Service | Read Full Review
    6/1/2026 12:00:00 AM | Google
  • ★★★★★ mrmiamih
    Recall oil change inspection | Read Full Review
    6/1/2026 12:00:00 AM | Google
  • ★★★★★ Dina Ergood
    Oil change and changing full wheels from winter (snow) to summer (performance). It always takes 2+ hours and I wonder why. I have an appointment for a specific time. And the wheels are filthy. I pay for storage and expect they would at least at minimum be wiped down. | Read Full Review
    6/1/2026 12:00:00 AM | Google
  • ★★★★★ Holly Simunek
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    5/30/2026 12:00:00 AM | Google
  • ★★★★★ Larry Kloner
    Our salesman, David Ruzhansky made the buying process a low stress experience. There was no game playing that many other dealerships use. It was a very nice experience. Would recommend the dealership to others. | Read Full Review
    5/29/2026 12:00:00 AM | Google
  • ★★★★★ Jessica Elbaz
    Spencer was super easy to work with, knowledgeable. We went to a few other dealerships and the vibe was completely different at ide. Absolutely in love with my Atlas | Read Full Review
    5/28/2026 12:00:00 AM | Google
  • ★★★★★ Catalin Prajitura
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    5/28/2026 12:00:00 AM | Google
  • ★★★★★ Alex Kleinman
    Very friendly and communicative. No complaints! | Read Full Review
    5/26/2026 12:00:00 AM | Google
  • ★★★★★ Roxanne Coffey
    They were great, got my vehicle in right away when we had unexpected car trouble, and they had it fixed and ready to go in about two days. | Read Full Review
    5/26/2026 12:00:00 AM | Google
  • ★★★★★ Amy R
    Spencer was absolutely wonderful to work with!! He made the entire process very easy and enjoyable; I absolutely love my new car and will most definitely be recommending people to come here. | Read Full Review
    5/24/2026 12:00:00 AM | Google
  • ★★★★★ Lou Pepin
    Service and parts department are A1. Last year they provided the specs and the source for my winter wheels hub-rings. Earlier this year, the check engine light came on. I scheduled an appointment for an engine diagnostics. The result was a catalytic converter (very expensive to replace) and sensor defect. Solution was to purchase ca | Read Full Review
    5/22/2026 12:00:00 AM | Google
  • ★★★★★ Quinn Duntley
    Great service. Was on vacation states away and vehicle failed. IDE VW in East Rochester got me in the following business day to service the vehicle. Was originally expecting a 4 day fix and they got it done in 2. I was back on the road with no issues in no time. Friendly, personable, and knowledgeable service team. Thank you for the | Read Full Review
    5/21/2026 12:00:00 AM | Google
  • ★★★★★ LaurenK
    David was such a breath of fresh air to work with. So kind and helpful, and went above and beyond for us. Highly recommend him! | Read Full Review
    5/21/2026 12:00:00 AM | Cars.com
  • ★★★★★ Keith Barnstead
    I was working in Rochester and had problems with my VW TDI. Tyler and the team at IDE were able to get me in that day and take care of the problem and have my car back by end of the day so I could still commute home. They were easy to work with and there prices seemed more than fair. They offered free uber back to work and to bri | Read Full Review
    5/20/2026 12:00:00 AM | Google
  • ★★★★★ cassidy callahan
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    5/20/2026 12:00:00 AM | Google
  • ★★★★★ Scott
    Tyler was very proficient and made it simple to get an appointment and to made sure that I had the vehicle back when expected. | Read Full Review
    5/20/2026 12:00:00 AM | Google
  • ★★★★★ Jonathan Paredes
    I recently purchased my car from this dealership, and the entire experience was excellent from start to finish. David did an outstanding job throughout the process. He was professional, knowledgeable, patient, and made everything smooth and stress-free. | Read Full Review
    5/19/2026 12:00:00 AM | Google
  • ★★★★★ Michelle Ehrich
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    5/19/2026 12:00:00 AM | Google
  • ★★★★★ Ion Parvan
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    5/19/2026 12:00:00 AM | Google
  • ★★★★★ Joseph D'Eufemia
    Just bought my 6th VW. Great service. My sales rep Nick was great as always! Service department great and respectful as always! | Read Full Review
    5/18/2026 12:00:00 AM | Google
  • ★★★★★ Charles Myers
    Had to get a quick ECM update for my vehicle. It was handled efficiently and I was on my was in less time than I had planned for. Always courteous and they provide great service. | Read Full Review
    5/18/2026 12:00:00 AM | Google
  • ★★★★★ Terri Spurlock
    I had the greatest car purchasing experience with Sydney. I never felt pressured at any time during the process. She was patient with me, as I test drove several vehicles more than once to be able to find what I wanted. She was knowledgeable about the vehicles and features, making it all a bit less stressful. | Read Full Review
    5/15/2026 12:00:00 AM | Google
  • ★★★★★ Pete Bonacci
    Emerson did outstanding! Be sure to thank him. | Read Full Review
    5/15/2026 12:00:00 AM | Google
  • ★★★★★ Eric Berkeley
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    5/14/2026 12:00:00 AM | Google
  • ★★★★★ Kristen McKee
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    5/14/2026 12:00:00 AM | Google
  • ★★★★★ Victoria Mormino
    Had a really smooth experience at this location! Tyler was of great help and extremely knowledgeable in what was needed to be done. I love coming to this location! | Read Full Review
    5/14/2026 12:00:00 AM | Google
  • ★★★★★ kenneth_l_swol
    Service was friendly and professional and they were helpful without being pushy. They found me the perfect car for my needs at the best price I could. I'm grateful to have such a devoted team behind me! | Read Full Review
    5/12/2026 12:00:00 AM | Cars.com
  • ★★★★★ Julia Falso
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    5/11/2026 12:00:00 AM | Google
  • ★★★★★ Michele Partisano
    Sydney was very helpful, knowledgeable and made me feel very comfortable! Best car buying experience I’ve ever had! 100% recommend. | Read Full Review
    5/11/2026 12:00:00 AM | Google
  • ★★★★★ Erin S
    Sent me away saying they were calling Volkswagen directly and they would call me with an answer. Noone called. Ive followed up with 2 voice-mails and still no communication. | Read Full Review
    5/11/2026 12:00:00 AM | Google
  • ★★★★★ Chris MK5 GTI
    I recently bought a used 2018 Golf 7.5R at IDE VW. Spencer made sure that the entire process was fast, easy, relaxed, and he did a great job insuring I left with a great deal. If you're looking to get a great deal on a car, and want to be treated with dignity and respect, go see the great people at Ide Volkswagen. You won't be disapp | Read Full Review
    5/8/2026 12:00:00 AM | Google
  • ★★★★★ WMB -Martin
    With 50,000 miles on my 2018 Audi Q5, I needed brakes. I did some research on costs at various providers. I knew it was going to be expensive, especially using OEM replacement parts, but wanted it done right! I picked IDE Volkswagen because of their experience working on Audi/Tiguan products. Working with Jim, Katie & Ashley made t | Read Full Review
    5/8/2026 12:00:00 AM | Google
  • ★★★★★ Chuck Lennox
    Great service and on time! | Read Full Review
    5/7/2026 12:00:00 AM | Google
  • ★★★★★ Debbie Tubbs-Berry
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    5/6/2026 12:00:00 AM | Google
  • ★★★★★ Lindsay Driscoll
    Shout out to IDE for always making it so enjoyable to interact with them. I bought my Tiguan last year and have had a few things over the year I required assistance with... the battery on my (don't leave your fob in your car overnight when is -degrees), what the password to connect to my car wifi, and my brakes sound weird (well that | Read Full Review
    5/6/2026 12:00:00 AM | Google
  • ★★★★★ Maximo Dessis
    Great customer service always accommodating to my schedule, setting appointments and service is always done fast, the two cars I’ve brought here never have issues after leaving | Read Full Review
    5/6/2026 12:00:00 AM | Google
  • ★★★★★ Gia Snow
    They were accommodating and easy to book. My visit was quick and the problem was fixed | Read Full Review
    5/4/2026 12:00:00 AM | Google
  • ★★★★★ Paul Gardella
    Great friendly service, knowledgeable staff. | Read Full Review
    5/4/2026 12:00:00 AM | Google
  • ★★★★★ Caleb McGuire
    Would not recommend Ide Volkswagen. I’ve had frustrating experiences here both buying and servicing a vehicle. When I was shopping, I consistently got better offers from other VW dealers and Ide wouldn’t budge at all. Service was worse. I brought my car in because it was starting without my main key. Turns out there was a second ke | Read Full Review
    5/4/2026 12:00:00 AM | Google
  • ★★★★★ Alexandria Bates
    They were awesome. Sydney and Bo did a great job and made everything quick and painless. I’ve work at multiple dealerships and this one definitely excelled in my book. I love my new car! ?? | Read Full Review
    5/1/2026 12:00:00 AM | Google
  • ★★★★★ Bridget Connolly
    Sydney did a great job, very friendly and informative. My daughter loves her car:) | Read Full Review
    5/1/2026 12:00:00 AM | Google
  • ★★★★★ Cdmdhowe
    Spencer was fantastic to work with…available, patient, and low pressure. I am happy to have worked with him. | Read Full Review
    5/1/2026 12:00:00 AM | Cars.com
  • ★★★★★ ldimaria
    We had an excellent experience working with David. He was honest, no pressure, easy to work with and the whole experience was better than I’ve ever experienced. I would highly recommend David to others as well as Ide. I’m so impressed by how easy the process was and the no haggling won me over. Thank you David! | Read Full Review
    5/1/2026 12:00:00 AM | Cars.com
  • ★★★★★ Shawne F
    Ide VW is wonderful!! I've leased 3 GLIs from David Ruzhansky. He's easy to work with and no pressure. Quick, easy and he always gets me where I need to be on payments. They care and it shows. I highly recommend Ide VW and ask for David!! | Read Full Review
    4/30/2026 12:00:00 AM | Cars.com
  • ★★★★★ Andrea Thune
    Scheduling was easy, the team was friendly and professional, they kept me updated every step of the way. | Read Full Review
    4/30/2026 12:00:00 AM | Google
  • ★★★★★ Shawne Farrell
    Just leased my 3rd GLI from Ide VW. I highly recommend them for an easy and fair experience. I've worked with David Ruzhansky on all 3 of my leases. He's so great to work with! I love the GLI and I'll be going back to Ide VW at the end of this lease for my next car. | Read Full Review
    4/30/2026 12:00:00 AM | Google
  • ★★★★★ Julia Davidson
    Great experience. Huge inventory, so I was able to find what I liked immediately. Mike Nosco is a great salesperson; not pushy and kind. | Read Full Review
    4/28/2026 12:00:00 AM | Google
  • ★★★★★ Dan Goodbread
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    4/28/2026 12:00:00 AM | Google
  • ★★★★★ Lacy Holloway
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    4/28/2026 12:00:00 AM | Google
  • ★★★★★ Erik Schoof
    Friendly staff. Quick Service. Couldn't have had a better experience. | Read Full Review
    4/27/2026 12:00:00 AM | Google
  • ★★★★★ Patricia Quigley
    I had equipment installed that didn’t come standard (although everything else I needed was standard!!)… everyone I dealt with was professional & happy. The work was completed quicker than expected- a pleasant surprise! | Read Full Review
    4/27/2026 12:00:00 AM | Google
  • ★★★★★ Sarah Forte
    Save your sanity and have your car serviced anywhere else but here. 3 months and $700 later and my car is still NOT fixed. It has now been 31 days since I last heard from someone about resolving my issue with my 2023 ID4. | Read Full Review
    4/27/2026 12:00:00 AM | Google
  • ★★★★★ Speruthia Jeantel
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    4/23/2026 12:00:00 AM | Google
  • ★★★★★ D B
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    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Melissa Short
    The best. Clear and prompt communication. Fast and quality service. Simple and efficient process. Done and done. | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Barbara Smith
    Service was only an oil change and inspection. However, the wait time was well over an hour! And when I went to ask how much longer, my car was in a line with one car in front of it and I was told I had to wait for that car to be picked up first! Another wait - thankfully much shorter this time! | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Patrick and Janelle DeTraglia
    I purchased my tiguan 4.5 years ago. I went to Ide first to purchase the car and the sales specialist was not willing to work with me to lower the price at all. (Older gentleman, maybe in his 50's) went to Lockport negotiated and lowered the cost by almost $6,000! Now, 4.5 years later, I went to Ide for a check engine light and wa | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Paul Dalessandro
    Spencer Clark and IDE Volkswagen hit it out of the park once again. This is our 4th Volkswagen that we have worked on with Spencer. Every time he is on top of all the details and everything from the test drive to financing to the pick up is seamless. The dealership is run with complete efficiency and their sole focus is on making | Read Full Review
    4/19/2026 12:00:00 AM | Google
  • ★★★★★ Mark Wilson
    A pleasant experience regarding a software update. The staff is very professional. I inquired about a rim and tire combination for my Golf R and the parts technician researched and got back to me the same day. Very satisfied. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Shawna B
    Ide just feels good when you walk in! The decor is fresh, the inventory is incredible and if they don’t have what you need, they will find it. Zero pressure. And our salesperson, Dave, was simply the best. He was honest, personable, knowledgeable and just a very nice man. He made sure I had what I needed when I picked up both cars (y | Read Full Review
    4/16/2026 12:00:00 AM | Cars.com
  • ★★★★★ Bob Johnson
    Davisd was a gentleman the entire process my wife and I found our new SUV. Very helpful and not pushy. Thank you David | Read Full Review
    4/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ Jen D
    This is my families fourth VW purchased through Spencer. He is great to work with! | Read Full Review
    4/14/2026 12:00:00 AM | Cars.com
  • ★★★★★ Tracey Bousman
    David was professional, no-pressure, informative, and attentive to what I was looking for in my new VW. From start to finish in my car buying experience with IDE VW, I was highly delighted. Thank you, David and IDE VW! | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ James Burton
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    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer Schafrath
    Got us in quickly for service. Pre-ordered the part so the repair could be performed in one visit. Courteous and professional. Would highly recommend for your VW repair. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Shauna Caratozzolo
    Katie is always so nice and helpful. They get you in and out quickly and have great snacks. I also love that there is an area where it’s quiet if you need to do some work while you’re waiting for your car to be worked on. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Kamal Taneja
    I just finished buying a Jetta at Ide VW and had a great experience working with David Ruzhansky. I’m the type of buyer who has a lot of questions, and David was patient enough to answer every single one of them to my satisfaction. The biggest thing for me, though, was the delivery. Because of my work schedule, Saturday was the only | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ Nicky Hoodlet-Carroll
    Scheduled an oil and filter service, I was put on the schedule the next morning. This is my second time utilizing their service department. I appreciate how when you arrive they are friendly and professional. They offer an amazing waiting area(s) with amenities, which I appreciate having a space to plug in my laptop and work while wa | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ David Ruzhansky
    It was a great experience as always! Katie Lewis as a service representative is very friendly, knowledgeable and efficient . It was a pleasure doing business with Ide service. | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ Robert Bardo
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    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Jerry ODell
    I had a leak in my tire and they were nice enough to get me in right away and fix the leak. Thank you soooo much! Awesome service always! | Read Full Review
    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Matthew Triaszin
    Spencer was knowledgeable and passionate salesman who knows the VW performance cars well. Bo, their finance manager was personable and was excellent to me while I shopped for the best rate I could get both with and without them. Experience was about as good as one could imagine for a situation which started with my previous car getti | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Danielle Vik
    IDW VW has the best customer service and I love my vehicle! | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ mtriaszin
    The dealership itself was a nice space with helpful and friendly staff making the car buying process significantly more welcoming than it has been at other dealers for me in the past. | Read Full Review
    4/6/2026 12:00:00 AM | Cars.com
  • ★★★★★ Van9298@aol.com
    Best service and best SUV ever! From the time I walked in to the time I signed paperwork and got into my car it was 10 out of 10 best customer service! | Read Full Review
    4/5/2026 12:00:00 AM | Cars.com
  • ★★★★★ patti.quigley13
    Everyone at IDE made my experience very smooth and pleasant. Spencer was great and answered all my questions and helped me to realize that I didn’t need to get the top model to have all the options I wanted. The sales manager Joe was professional and helped explain the financing process. Bo made filling out all the finance paperwork | Read Full Review
    4/5/2026 12:00:00 AM | Cars.com
  • ★★★★★ Susan Williams
    Very comfortable to wait for service. Friendly and knowledgeable staff. Highly recommended Katie. | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Nadine Alexander
    From looking at my options online to meeting with the sales manager and the sales person and finance people and they even introduced me to the service personnel. An exceptional experience I felt very well cared for, and I would recommend them to anyone if they want a high-quality trustworthy professional experience | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ anne rodden
    I am so glad I found Ide Honda after moving to Rochester NY from North Carolina. So competent, courteous and friendly. Newly single and formerly having a mechanic husband take care of the cars, it was a relief to have the kind of service that Ide Honda provides Anne Rodden | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Ana Diaz
    Excellent service—I highly recommend it. Sydney is a very dedicated and professional salesperson. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Mbridenbaugh
    Spencer was super! After changing my mind to the loaded Atlas, he was patient and communicated all we needed to do. Waiting for it to arrive was well worth it. It is a beautiful SUV that we hope to enjoy for a long time. | Read Full Review
    4/1/2026 12:00:00 AM | Cars.com
  • ★★★★★ Crewdangerio
    I got rid of the Altas and I did the Taos and it is green!! | Read Full Review
    3/31/2026 12:00:00 AM | Cars.com
  • ★★★★★ Eileen Nugent
    We received excellent service at Ide Volkswagen. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Ted Johansen
    I bought my 5th VW from Ide VW in March 2026. I had great interactions with the salesman and service people. Great organization to deal with. | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Gillian Winegar
    Great experience and great deal. Spencer was so transparent and helpful which this process so easy and stress free. I got exactly what I wanted at a great price! I will definitely be back to service here! | Read Full Review
    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Gillian Winegar
    Everything about the process was made so easy and smooth. Spencer’s honesty and clarity helped to make this process stress free and exciting! I look forward to servicing my new Atlas here! | Read Full Review
    3/26/2026 12:00:00 AM | Cars.com
  • ★★★★★ Katherine Jacobia
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    3/26/2026 12:00:00 AM | Google
  • ★★★★★ sasha sport
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    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Tom DeRosa
    Great service from start to finish | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Tyler Keenan
    Everyone in the service deportment is great and they keep you updated while your vehicle is being worked on | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ David R
    David made the buying process go smoothly. This is the second vehicle I have purchased from IDE Volkswagen and I am a very happy customer. | Read Full Review
    3/25/2026 12:00:00 AM | Cars.com
  • ★★★★★ Tony Fortunato
    The service performed was a warranty 20000 mile service. That was done in a very efficient and timely manner. | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ Cynthia Murray
    Service department was quick to look at vehicle, helpful and kind through every step and went above and beyond to help. | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ Michael Liddy
    I loved the whole buying process. They Sydney was able to get me into a 2026 Golf R that they didn’t even have at the time I first went there. She was great. Definitely ask for her when buying your next vehicle!! | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ David Fitch
    Service was completed by working my repair in as quickly as possible given that my vehicle had broken down nearby. I was provided with an Uber so I could keep my appointment. Service department made sure that everything was taken care of given my unexpected problem. | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Mike Lally
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    3/20/2026 12:00:00 AM | Google
  • ★★★★★ jeep4x4x4x4
    Great service. Highly recommend. Spencer is great. Katie in service is excellent also. If you want a VW you can't ask for better service in Sales and Service Dept. Thank you very much. | Read Full Review
    3/19/2026 12:00:00 AM | Cars.com
  • ★★★★★ Melinda Pagliuso
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    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Carl Kithcart
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    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Paris Peters
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    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Richard Riepma-Hosier
    I want to start by saying that Katie, the service advisor who helped me, was phenomenal. She was professional, responsive, and treated me with respect throughout the process. I truly wouldn’t say a bad word about her. Unfortunately, my overall experience with the dealership’s service department was very disappointing. When I picked | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ joe sun
    Just picked up a used 20222 VW Jetta SE from Ide VW in East Rochester and I couldn’t be happier with the experience. Sydney Dillman and the whole team made the whole process easy — no pressure, no runaround, just straight answers and a smooth deal from start to finish. The showroom was clean and the staff were welcoming right when I | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Daniel Gold-Bersani
    | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Polarduke
    We drove out from Lockport to look at a car for our son and were very happy with the car and David. David was easy to work with and professional. Communication was great and David helped made for a great buying experience. Thanks! | Read Full Review
    3/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ D
    I bought 2 vehicles from Ide Vw and the experience great! The Ide Vw dealership provides a better experience regardless if just browsing or purchasing a vehicle. Quick and efficient. Even quicker if you call ahead for a test drive on a specific vehicle. The vehicle will be ready to test drive upon arrival. Sales professional Dave Ruz | Read Full Review
    3/14/2026 12:00:00 AM | Cars.com
  • ★★★★★ jmvw18
    I have leased several vehicles with David. He is courteous and professional. He makes the process easy and that is why I continue to lease with him. | Read Full Review
    3/14/2026 12:00:00 AM | Cars.com
  • ★★★★★ Lisa
    Katie is the best. Above and beyond to get us in and out. | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Benjamin Freedman
    Fantastic team! This deal is more better than the competition. | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Pat Gavin
    Inspection done and oil change. Nice job | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Michael Kesby
    the staff and team were amazing! the price for me to just get my rear breaks and rotors done was almost $800 which is insane for a job that takes an hour to do and then charge me 384 for just labor like I said that only took an hour to do. make that make sense... a break job should never be that much unless you were doing both front | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Richard West
    Very short time to check in. People are very nice. Work gets done timely. | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Jerry Hatch
    Friendly, polite and professional, very knowledgeable about their products & service. Highly recommended this company / dealership. | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Dugan Doeblin
    Charged me a ton on labor. No more than two hours of work and almost triple the cost of equipment. Workers playing darts in the checkout area. Just a bad look in my opinion. | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Z S
    Everyone at the dealership was very professional and it made for a great experience. | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Steve Wheeler
    Everything was easy | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Jen Pangrazio
    Very welcoming team! Sydney was great to work with! | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Mari
    I have been a VW owner since 2020. The service team at the VW East Rochester location has been great to work with. So much so that I bought two used vehicles through them knowing and understanding how future service appointments would be. Katie has been wonderful! Tyler is new and very helpful and knowledgeable as well. James wa | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ RACHEL IOCCO
    I didn’t wait too long to have my car repaired. Everybody was courteous and kind. | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Karen P
    Ide Honda has the best sales staff they made it seamless. Our Family bought 3 vehicles in 2 months .thank you | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Justin Wenner
    Great experience! Quick service, and it went exactly as described. Thanks! | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ mark stenshorn
    Great service experience ! kept me informed of what was needed and when service completed. Katie was terrific | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ ANDREW LIPKIN
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    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Lilly Scafetta
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    3/4/2026 12:00:00 AM | Google
  • ★★★★★ MaryAnn Tara
    Great experience, everyone was helpful and professional, work done in a timely manner! | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Michael Yates
    They were great at finding everything that needed to be fixed and took care of the recalls very quickly… Couldn’t ask for more! | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ April Beckwith
    My husband and I came into IDE 30 minutes prior to closing on a Saturday. By close of business Monday Spencer had us in our new VW Atlas! To top it off, we saw an another Atlas on Sunday from a different dealership. I texted him on his day off to see if we could get that Atlas instead of the one that we decided on Saturday. Spencer m | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ jessica seeley
    Amazing people to work with and reasonable pricing! Service center is also wonderful and explain everything. Would recommend. | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Micheal Houlihan
    ordered a part from them, got the part number off of the existing part that went bad, the replacement they sent me is no good and they have no interest in helping solve the problem, very unprofessional and pathetic business model | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Jessica Stickles
    This is my first time owning a VW. The staff at IDE were very nice and accommodating. I will continue to bring my Atlas to them. | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Kbailey1
    I had an excellent experience with both David and this dealership. David was extremely professional and helpful. I am looking forward to working with Dave again in the future. Thanks again, David! | Read Full Review
    2/28/2026 12:00:00 AM | Cars.com
  • ★★★★★ Holly Bennett
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    2/27/2026 12:00:00 AM | Google
  • ★★★★★ wolfhollow13@aol.com
    David served ME well. Never pressured. He wanted to know what my purchase needs were. He was constantly checking to see if we were meeting MY needs. He is a gentleman, and {I can hardly believe I'm saying this} a delightful car salesman. Ron Bailey | Read Full Review
    2/27/2026 12:00:00 AM | Cars.com
  • ★★★★★ Kyle Olson
    | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Christen Harnden
    We had a fantastic experience buying a car at IDE VW. Spencer was incredible to work with and the process from start to finish was made simple and easy by the professionals at IDE. I would absolutely recommend them to my friends and family. | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Jacob English
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    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Walter Johnson
    It was quick and easy. Very competent and friendly staff. Everything always explained. Free coffee and snacks while you wait | Read Full Review
    2/21/2026 12:00:00 AM | Google
  • ★★★★★ Mel Davis
    I've been a client since 2014 and they have the Best service team in the area. A Happy driver. ?????? Jim is the best in the biz! | Read Full Review
    2/20/2026 12:00:00 AM | Google
  • ★★★★★ Brian
    Sydney was great help getting me through this process She knew what she was talking about and very helpful | Read Full Review
    2/20/2026 12:00:00 AM | Google
  • ★★★★★ forgedcu
    David is very knowledgeable and helpful in explaining the various features and differences between vehicles. I highly recommend contacting him for your next vehicle purchase. | Read Full Review
    2/20/2026 12:00:00 AM | Cars.com
  • ★★★★★ Jerry Hatch
    Friendly, polite and professional, no hard sell just accommodating & knowledgeable about their products. Highly recommended this company / dealership. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Paul Cramer
    I went to buy a used Chevy, the salesman brought the car to me as I lifted the hood I was overwhelmed buy the smell of burning oil, then the salesman said I could test drive the car down their driveway but I would not be allowed to drive the car on the highway!!! soooo I left the dealer ship with no car and I don't plan on going back | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ Dave C
    I was assisting my daughter in looking for a used vehicle to replace the one she currently has. My involvement was intended to help take away some of what can be a painful part of shopping for another car. All I can say, is if all sales people were like David Ruhzansky, shopping for a car suddenly becomes a no stress and pleasant exp | Read Full Review
    2/17/2026 12:00:00 AM | Cars.com
  • ★★★★★ CM
    This is my second vehicle purchase from IDE VW. The sales and service experience at this dealership is excellent. Spencer worked hard to find a vehicle with the features I wanted and they made a solid offer for my trade-in. My experiences with their service department make me want to do business with them. Service is always done well | Read Full Review
    2/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ jerryrhatchKY
    Excellent service, friendly but professional. No stress or hard sales pitch just informative, kind & so very polite. I highly recommend IDE VW. | Read Full Review
    2/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ Edward Hourihan
    Very good | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ H.S.RONSEY LLC. rone
    I would buy another vehicle from them there service department is the Best | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ MELICZA ALBRIGHT
    I'm very happy with my new car, Jetta Sport, I have been doing business with Ide Volkswagen for more than ten years, very happy with their service and the attention.???? | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ JD Vautier
    David was great to work with. My wife had been shopping around for a new vehicle and we went to several dealerships before we luckily met David. We gave him the budget and he immediately started to give us some options within the range, instead of wasting our time trying to get us to buy a vehicle that was out of our price range. Thi | Read Full Review
    2/13/2026 12:00:00 AM | Cars.com
  • ★★★★★ Kevin Cleary
    Dealer was very helpful VW of America was not. Denied warranty claim | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Angela Nagel
    Service department was great about helping me navigate having the vehicle towed to the shop without accompanying it. They provided timely updates on the work, parts and completion. | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Karen Cameron
    | Read Full Review
    2/7/2026 12:00:00 AM | Google
  • ★★★★★ LDS
    David is very informative and kind. He made the purchase process smooth and reduced anxiety. I would recommend him to anyone. | Read Full Review
    2/7/2026 12:00:00 AM | Cars.com
  • ★★★★★ jeep4x4x4x4
    Everything was very smooth. Great trade in value. Great service. Katie at service desk was awesome and a super help with accessories. | Read Full Review
    2/6/2026 12:00:00 AM | Cars.com
  • ★★★★★ richardmyles4747
    Hello I made a very tough decision and traded in my gorgeous Acura MDX for another beauty the 2026 VW Tiguan SEL R-Line with the 268hp powertrain. I needed am SUV that was spacious for me since I am 6'4" and have lower back issues. My Acura was perfect except the dearth leg room which was destroying my lower back. The Tiguan is an an | Read Full Review
    2/5/2026 12:00:00 AM | Cars.com
  • ★★★★★ Carmen Bertino
    Very pleasant accommodating service workers. Repaired my problems and for less than I thought. No car dealer or service center is inexpensive but surprisingly it was less than I thought it would be. | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ josiah Gonzalez
    amazing detail work! noah and katie were very helpful!!:) | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Charice Miller
    I have always had a great experience bringing my car in! They’ve accommodated my schedule when needed last minute and I am always trusting of what they tell me. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Bruce Winship
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    2/3/2026 12:00:00 AM | Google
  • ★★★★★ jared.mcpherson
    Ide Volkswagen is a solid dealership close to my home, that is the main reason I shop there. For the most part their staff it helpful and friendly. | Read Full Review
    2/3/2026 12:00:00 AM | Cars.com
  • ★★★★★ Ernesto Michelucci
    Professional, polite, helpful, and friendly. James, at the service desk, was welcoming and explained what to expect through the service appointment. The service tech explained what he had done and why, providing context for the symptoms that led to my service appointment. | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Emily Appell
    | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ zschafra
    Everyone was friendly and helpful. We came in to look at something, and Sydney was able to help direct us to the right option for us. When it was time to pull the trigger, Sydney was very helpful in getting us all that we needed. | Read Full Review
    2/2/2026 12:00:00 AM | Cars.com
  • ★★★★★ Alison Sullivan
    We always have the best experience with Ide VW Service. They always go above and beyond- so helpful and caring! | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Donna Dedee
    Sydney and the whole team are fantastic! | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Victoria Mormino
    I personally had the best experience at this location. Katie was so unbelievably helpful and such an amazing advocate in getting my services completed and covered in a quick and efficient manner. I could not recommend this location more, the communication and overall experience were a 10/10. I’m confident knowing that I would be in g | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ RA G
    I recently called the service department at Ide Volkswagen, and said I had a service light that said my car needed inspecting. I talked to a young man there on a Thursday, and he said, can you come in on Monday, and I said that would be great. I asked him if he had loaners and he said yes I’ll have one waiting for you. When I got the | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ donald bernola
    The service department was very helpful made me comfortable | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Joe Lachiusa
    Great job by VW service! I love feeling Comfortable bringing my vehicle to a place I truest Jim at the service desk was great with communication while my car was being fixed. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ robert welch
    Great place for buying a car. David was fantastic. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Dale Oswald
    Work was taken in promptly and handled efficiently | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Dakota Coleman
    Fast and efficient service center | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ karynshodge
    We had such a great experience with both David and this dealership. David was extremely professional and helpful at the same time. I am looking forward to working with him again the next time that someone in my family is searching for a vehicle. Thanks again, David! Well done! ?????????? | Read Full Review
    1/26/2026 12:00:00 AM | Cars.com
  • ★★★★★ Sarah Nazarian
    Sydney in sales was helpful, professional, and easy to work with. She made my experience simple and actually enjoyable! | Read Full Review
    1/25/2026 12:00:00 AM | Google
  • ★★★★★ Jay Burke
    Great salesman. Smooth transaction. | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Tim Wesline
    Hit a pothole in my GTI on Friday night and was back on the road by 2:00PM on Saturday. Staff was friendly and helpful and the ride to the dealership via Uber (arranged by them) to pick up the car was extremely helpful as a "solo traveler". | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Maryrita Maier
    Leaving work a series of emergency lights flashed on my dashboard. I was close to Ide so I dropped in unannounced. Noah took me immediately. Ide was able to repair my car without an appointment. Ide service is outstanding ! | Read Full Review
    1/20/2026 12:00:00 AM | Google
  • ★★★★★ Lisa Gustafson
    Excellent experience! Thank you! | Read Full Review
    1/19/2026 12:00:00 AM | Google
  • ★★★★★ Steeter
    David was not only very knowledgeable, but was also attentive, personable and a positive asset to his team. I never felt uncomfortable or pressured during my auto sale. I would buy another vehicle from him in the future! | Read Full Review
    1/15/2026 12:00:00 AM | Cars.com
  • ★★★★★ Tristan McDogh
    Service Manger was friendly, the NYS Inspection & courtesy check was done quickly.. | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Frahnzenberg !
    Great service everything went smooth and quick. Couldn't be happier ?? | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Norman Brunelle
    Great communication by Jim. He offered several options for an unforeseen issue, allowing me to make an informed choice from different price points. | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Gary Gratzer
    Smooth and concise. Jim was great | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Noah
    I don't like the process of buying a car. Spencer made the process so simple and was great to work with. A great experience all around. | Read Full Review
    1/13/2026 12:00:00 AM | Cars.com
  • ★★★★★ L S
    The worst dealership in the country | Read Full Review
    1/12/2026 12:00:00 AM | Google
  • ★★★★★ Wa
    Very positive experience. Helpful, honest, professional. First car at Dick Ide, but I will go back. | Read Full Review
    1/10/2026 12:00:00 AM | Cars.com
  • ★★★★★ Jami Cannan
    Great dealership, quick and easy every time I go in whether it be for car tune ups or any other car related inquiries. Customer service 10/10. Spencer is fantastic! | Read Full Review
    1/8/2026 12:00:00 AM | Cars.com
  • ★★★★★ Df04301962
    Friendly, Spencer was back and forth to get answers to questions that he didn’t know. Bo in finance made the signing pleasurable. Will most likely be returning for next vehicle . Great atmosphere. | Read Full Review
    1/5/2026 12:00:00 AM | Cars.com
  • ★★★★★ DAVID FOOTE
    Found what I was looking for online. Called and spoke at length with Spencer about it, went in and bought it | Read Full Review
    1/5/2026 12:00:00 AM | Google
  • ★★★★★ Smarley309
    It was a pleasure working with Spencer. He was both honest and professional. This is the second Volkswagen we have purchased from him. | Read Full Review
    1/3/2026 12:00:00 AM | Cars.com
  • ★★★★★ Rick Bennett
    Only issue I have is that I need to bring vehicle back and leave for several days to finish repairs. However they tell me there are no loaners available and they do not do ride service or pick up and drop off. It is 17 miles each way. I have no one available to pick me up or drop back off. | Read Full Review
    1/2/2026 12:00:00 AM | Google
  • ★★★★★ Simon L
    Always pleased with their service | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Smarley309
    We enjoyed working with Spencer. We was honest and professional. This is the second car we have purchased from Spencer | Read Full Review
    1/1/2026 12:00:00 AM | Cars.com
  • ★★★★★ Nicolerotoli
    Working with David was such a great experience. He was patient, honest, and listened to what I needed. I never felt pressured, and he made the whole process so easy and quick! I’m grateful for his help and couldn’t be happier with my car! | Read Full Review
    12/30/2025 12:00:00 AM | Cars.com
  • ★★★★★ g.cotton
    I love the fact that they didn't waste my time. We negotiated briefly and it was a win-win for everyone. No high pressure sales. I wanted the car that day and they got it done! They even threw in a couple gifts! It was a very good experience and I highly recommend you check them out! By the way, it was the most beautiful showroom I'v | Read Full Review
    12/30/2025 12:00:00 AM | Cars.com
  • ★★★★★ Michael Burneal
    Great experience. Everyone has very helpful and knowledgeable. | Read Full Review
    12/30/2025 12:00:00 AM | Google
  • ★★★★★ Mikeburneal
    It was a pleasure working with Spencer and Dick IDE. The whole experience was easy and enjoyable. No stress. Everyone was very friendly and helpful to work with. | Read Full Review
    12/27/2025 12:00:00 AM | Cars.com
  • ★★★★★ avosullivan
    This was my second experience buying a car at IDE VW and it was just as great the 2nd time around. Spencer was great to work with and he made the whole process very easy! My son loves his new car and he also had a great first car purchase experience. Thank you Spencer and IDE VW!! | Read Full Review
    12/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ toughguy24
    David was very informative and a pleasure to work with he answered all of my questions. I would definitely recommend The Ide team! | Read Full Review
    12/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ Brian Jensen
    Straight forward, honest and quick service. | Read Full Review
    12/24/2025 12:00:00 AM | Google
  • ★★★★★ Shawn Butler
    Best experience I've had with a dealer by far the best around I'll buy another car in the future | Read Full Review
    12/24/2025 12:00:00 AM | Google
  • ★★★★★ Megan Gustyn
    | Read Full Review
    12/24/2025 12:00:00 AM | Google
  • ★★★★★ Mark Kopec
    Wonderful experience and very professional. | Read Full Review
    12/21/2025 12:00:00 AM | Google
  • ★★★★★ Nick Cone
    Ide Volkswagen and Katie have done a great job keeping my 109,000 mile 2018 Atlas running smooth all these years. | Read Full Review
    12/19/2025 12:00:00 AM | Google
  • ★★★★★ Amy Blum
    Dick Ide was able to get me in quickly for a tire replacement after a flat. I appreciate the quick turnaround. | Read Full Review
    12/17/2025 12:00:00 AM | Google
  • ★★★★★ Nolan Quinn
    Jim, Katie, Noah, and Joe are always extremely helpful on keeping my car solid throughout the seasons. | Read Full Review
    12/17/2025 12:00:00 AM | Google
  • ★★★★★ Brian Baxter
    It’s always nice to see and talk with Noah and the queen on the end. Everyone is always informative and eager to help me with my concerns. | Read Full Review
    12/17/2025 12:00:00 AM | Google
  • ★★★★★ Nysp2716
    As dealership experiences go, Ide is better than most. The facility is modern and spacious, the staff are easy to work with, especially my salesman, Spencer. | Read Full Review
    12/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Colin Berardini
    Sydney was extremely helpful in the lease of my brand new Tiguan R-Line. She’s knowledgeable, honest and a has a no pressure approach. She provided the facts and (actual) numbers so that I could make an educated decision. A++ | Read Full Review
    12/15/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Still
    Always helpful when you need them. | Read Full Review
    12/12/2025 12:00:00 AM | Google
  • ★★★★★ Jmitch4646
    David made my car buying experience a positive one. He knows his craft and was a pleasure to work with. I would recommend him to anyone looking to buy a vehicle. John M. | Read Full Review
    12/11/2025 12:00:00 AM | Cars.com
  • ★★★★★ Victor Stirpe
    Very good work on repairing my car!! | Read Full Review
    12/10/2025 12:00:00 AM | Google
  • ★★★★★ jill Jones
    Super easy experience | Read Full Review
    12/9/2025 12:00:00 AM | Google
  • ★★★★★ Malual Thongjang
    Service was great | Read Full Review
    12/9/2025 12:00:00 AM | Google
  • ★★★★★ Peter Fagan
    My wife and I had a great experience with Ide Volkswagen . Joe was excellent , very knowledgeable, and very patient with all of our questions and concerns. He found the perfect SUV for us to lease. Sydney was super helpful with the delivery of the vehicle, including sharing her expertise and knowledge of the latest technology to get | Read Full Review
    12/8/2025 12:00:00 AM | Google
  • ★★★★★ Lesley B
    Sydney was extremely patient and helpful answering all of my questions completely. If you’re looking for a VW at IDE she is the salesperson to ask for! Bo in finance explained everything clearly and made signing the paperwork a breeze. I’m very happy I decided on a Jetta! | Read Full Review
    12/6/2025 12:00:00 AM | Google
  • ★★★★★ Go Sabres!
    First time buying from Ide. Exceptional experience start to finish. Initially went in looking to buy a used vehicle but got a better deal buying new. No stress. No pressure. Best experience buying a car. Dave Ruzhansky was amazing. Dave made this the best car buying experience I’ve ever had. I would highly recommend using Dave. Very | Read Full Review
    12/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ R&R
    My experience with David was truly exceptional. He was knowledgeable, attentive, and extremely patient throughout the entire process. David’s professionalism and genuine care made buying my new Volkswagen an enjoyable and stress free experience. I never felt pressured-only supported. I highly recommend working with David Ruzhansky. | Read Full Review
    12/3/2025 12:00:00 AM | Cars.com
  • ★★★★★ jtgreenesr184
    David was awesome he had made us feel like family and really appreciate everything he has done for us. This was our 1st experience with ide vw and have to say David has went above and beyond what we expected and ide has customers for life just based on our experience with David. | Read Full Review
    12/3/2025 12:00:00 AM | Cars.com
  • ★★★★★ Phil W
    Sydney was great, very helpful. Found us a used Atlas with third row seating at a decent price. Fair trade in value. Warranty deal was very good as well, beat the price of kias and had better terms. | Read Full Review
    12/2/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Fisher
    | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Barbara Dunham
    We took our VW Passat to Ide for a recall and were very impressed by the communication, service and overall experience. When we are in the market to buy again, Ide will be the first place we look! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Charlotte Turner
    I had the most amazing experience buying my new car here! I worked with Sydney Dillman. She was amazing to work with and I would definitely recommend asking to work with her. She was prepared, organized, and extremely knowledgeable- she did not skip a beat when answering all of the questions I asked. She was also very kind and patien | Read Full Review
    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Lou Pepin
    Service and parts department are A1. Helped get specs for and source for hub- rings for my winter wheels. | Read Full Review
    11/27/2025 12:00:00 AM | Google
  • ★★★★★ MICHAEL ianniello
    | Read Full Review
    11/25/2025 12:00:00 AM | Google
  • ★★★★★ deballyn29
    The whole process was so easy and Spencer made it that way. He was phenomenal! | Read Full Review
    11/23/2025 12:00:00 AM | Cars.com
  • ★★★★★ Stefanie Fingler
    I’ve been getting cars from IDE for 20 years and in an Atlas for 10 of those. IDE has always been good to me and provided great customer service. Spencer Clark was phenomenal and I could not have had a better experience! | Read Full Review
    11/21/2025 12:00:00 AM | Google
  • ★★★★★ Mark Freeman
    Ide Volkswagen showed me the kind of professionalism that got the job done as needed. | Read Full Review
    11/20/2025 12:00:00 AM | Google
  • ★★★★★ Arthur Vogel
    Great dealership to work with. The salesman was understanding to what I wanted and worked with me to get me the vehicle I wanted without pressure. I would recommend them to anyone looking for a new cae | Read Full Review
    11/20/2025 12:00:00 AM | Google
  • ★★★★★ Mike Rogers
    | Read Full Review
    11/20/2025 12:00:00 AM | Google
  • ★★★★★ Dawn
    David and Ide made the process of buying a new car painless and quick. Everyone I interacted with was knowledgeable and friendly! | Read Full Review
    11/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Dan Welch
    Very friendly service department that gets the job done right the first time! | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Evan Verbofsky
    Noah in the service center was good and easy to work with. | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Gattuso
    | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Martyn Baird
    | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Wifey2697
    This was my third Volkswagen I've purchased through David and the reason I always go back to Ide! He truly takes the stress out of car buying with zero pressure and honest answers! He's there every step of the way with you even on his days off. Not just David but everyone at Ide are super friendly, easy to work with and go above and | Read Full Review
    11/18/2025 12:00:00 AM | Cars.com
  • ★★★★★ Terrance Hover
    | Read Full Review
    11/15/2025 12:00:00 AM | Google
  • ★★★★★ Cindee Mieden
    Jim and the service team at Ide VW are the best. | Read Full Review
    11/15/2025 12:00:00 AM | Google
  • ★★★★★ Maryrita Maier
    IDE service people are the best! They somehow found time to put on my snow tires after our first snowfall on Monday. The quick service was much appreciated. | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Pfau
    I went in for service and had a wonderful experience. Both Katie and Joe gave me solid advice and did not try to push me into anything. Would recommend! | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ Katie Tronetti
    | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ Jake Hill
    Sydney was awesome, easy to work with and not a pushy salesperson at all. Super happy with my new Tiguan. Drives smooth and has everything I wanted in a vehicle. Highly recommend ide Volkswagen! | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ mamasonia1956
    I want to tell you that everyone was very friendly. Thay answered all my questions. And no one was pushy or pressure me at all. | Read Full Review
    11/14/2025 12:00:00 AM | Cars.com
  • ★★★★★ Katherine Irving
    | Read Full Review
    11/14/2025 12:00:00 AM | Google
  • ★★★★★ samantha
    Great experience, awesome staff and cars. Best VW option in ROC | Read Full Review
    11/11/2025 12:00:00 AM | Google
  • ★★★★★ KPB
    I've never been a fan of car shopping-the process usually feels stressful and time-consuming and full of pressure. However, my experience at Ide Volkswagen completely changed that. From the moment I walked in, everything felt straightforward and relaxed, without any of the usual hassle or confusion that comes with buying a new car. W | Read Full Review
    11/11/2025 12:00:00 AM | Cars.com
  • ★★★★★ Andrew Episcopo
    I’ve brought my VW to idea for a few years now. The work has been good. However, I feel like the service charges are getting to the point where I’ll consider a different option for car care moving forward. | Read Full Review
    11/11/2025 12:00:00 AM | Google
  • ★★★★★ Charles Schouten
    | Read Full Review
    11/10/2025 12:00:00 AM | Google
  • ★★★★★ Robert Claffey
    Sunset was great to work with | Read Full Review
    11/10/2025 12:00:00 AM | Google
  • ★★★★★ Rich
    Dealership did what it took to stop me from leasing my fourth Mazda in a row. | Read Full Review
    11/10/2025 12:00:00 AM | Cars.com
  • ★★★★★ MikeW
    This is the third time that I've bought a vehicle or at least a vehicle through IDE VW. I highly recommend the dealership they keep everything quick, simple and easy. I called the salesman that I have been using (Spencer Clark) and told him what I needed and what I wanted and he got back to me shortly and I put a down payment on the | Read Full Review
    11/9/2025 12:00:00 AM | Cars.com
  • ★★★★★ Shauna Topian
    | Read Full Review
    11/8/2025 12:00:00 AM | Google
  • ★★★★★ Pjgreco
    I recently purchased a vehicle and had the pleasure of working with Spencer Clarke. He made the entire process smooth, and transparent. What stood out most was Spencer’s knowledge of the inventory, patience in answering all my questions, and commitment to finding the perfect car for my needs. I never felt pressured he listened carefu | Read Full Review
    11/7/2025 12:00:00 AM | Cars.com
  • ★★★★★ Sean Dinkle
    Great place to purchase your next Atlas Cross Sport! Great vehicle and wonderful staff! | Read Full Review
    11/6/2025 12:00:00 AM | Google
  • ★★★★★ Mark Wolcott
    I came in for 90,000 mile checkup and as always IDE VW service was great. I love VW sports sedans but I am bummed they no longer offer an AWD. I am not a fan of SUV’s and I like the way VW sedans handle. AWD is a must for Northeast winters. | Read Full Review
    11/6/2025 12:00:00 AM | Google
  • ★★★★★ Vee Clay
    fixed replaced coil and spark plugs and it didnt fix the problem but still charged me 1000 | Read Full Review
    11/6/2025 12:00:00 AM | Google
  • ★★★★★ Raphael
    David was so nice throughout the whole process and made things effortless. Thank you so much David! | Read Full Review
    11/5/2025 12:00:00 AM | Cars.com
  • ★★★★★ Rick Fousse
    David is a true professional. There is none of that corporate dealership nonsense. Walk in pick out the car you like and off you go. No pressure. Bo in finance got us the best rate and great terms. I will always buy IDE | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Donna Marcello
    | Read Full Review
    10/29/2025 12:00:00 AM | Google
  • ★★★★★ Eric Kolstad
    | Read Full Review
    10/29/2025 12:00:00 AM | Google
  • ★★★★★ Dolores Gratto
    I was happy that IDE Volkswagen was able to get my car in quickly for a recall repair that I was trying to get scheduled for about a year! | Read Full Review
    10/27/2025 12:00:00 AM | Google
  • ★★★★★ Kenneth Connor
    | Read Full Review
    10/27/2025 12:00:00 AM | Google
  • ★★★★★ Michael Westfall
    Very easy and pleasant buying -leasing experience. Highly recommend this dealership. | Read Full Review
    10/27/2025 12:00:00 AM | Google
  • ★★★★★ Kdconnor69
    Very professional, fast turnaround, easy purchase ?? really enjoyed our experience ?? would recommend ide Volkswagen to others. | Read Full Review
    10/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ Danielle Clair
    Always the best dealer & service center for VW and Honda!! | Read Full Review
    10/23/2025 12:00:00 AM | Google
  • ★★★★★ Christy Helling
    I just had my VW Tiguan in for service. They were amazing. Had a loaner car ready and were very timely with the repairs and communication along the way. | Read Full Review
    10/23/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Dwyer
    | Read Full Review
    10/21/2025 12:00:00 AM | Google
  • ★★★★★ Carol Potter
    Very expensive repair but needed! Also I was given complimentary uber from dealership and back to pick my car up! | Read Full Review
    10/20/2025 12:00:00 AM | Google
  • ★★★★★ Renato Perucchio
    Working with David Ruzhansky was a real pleasure. David is both highly professional and personable, guiding us through every decision without any pressure while managing all aspects of the transaction efficiently. We will gladly recommend IDE VW to our friends. Overall, an excellent experience — possibly the best we’ve ever had with | Read Full Review
    10/19/2025 12:00:00 AM | Cars.com
  • ★★★★★ Lisa Lashway
    Every time we take our Volkswagen in for service, we are treated with respect and fairness. | Read Full Review
    10/17/2025 12:00:00 AM | Google
  • ★★★★★ Ron Baroody
    Great service! | Read Full Review
    10/15/2025 12:00:00 AM | Google
  • ★★★★★ Raul Rodriguez
    Excelente lugar y trato de Noah y el mecánico Mane. | Read Full Review
    10/14/2025 12:00:00 AM | Google
  • ★★★★★ sarah
    I love my Jetta SE Volkswagen. Not only is the car fantastic and exceeds my expectations, the service from the dealer is excellent. I love that get great gas mileage. The steering wheel feels like butter. My favorite feature in my Jetta is the beautiful screen display that faces towards me, which makes it a lot easier to read the scr | Read Full Review
    10/14/2025 12:00:00 AM | Google
  • ★★★★★ Mommybyhisgrace
    Great service. They found the vehicle we were looking for and took great care of us! | Read Full Review
    10/14/2025 12:00:00 AM | Cars.com
  • ★★★★★ jimrich29
    Ide VW proved to be very good to work with and had inventory for the car model in which I was interested. David Ruzhansky was a pleasure to work with. Knowledgeable and professional without being high pressure. He made it very easy to consider my purchase and gave me time to evaluate it. I would recommend David and Ide to anyone look | Read Full Review
    10/11/2025 12:00:00 AM | Cars.com
  • ★★★★★ cheryl hurley
    Excellent inspection and oil change. Quick turnaround time while I waited | Read Full Review
    10/9/2025 12:00:00 AM | Google
  • ★★★★★ Larry Simonelli
    impressed with Service and waiting area | Read Full Review
    10/9/2025 12:00:00 AM | Google
  • ★★★★★ Kim Bissell
    Excellent service from Ron at Volvo. I would return to him in a heartbeat. | Read Full Review
    10/9/2025 12:00:00 AM | Google
  • ★★★★★ Elliott Phelps
    Overall had an excellent experience at ide Volkswagen. The facility was clean, modern and well kept. I brought my 2012 Volkswagen cc in for service and the overall service experience was excellent….. no drama or complaints….. definitely recommend and that comes from someone who is a service advisor at another dealership!!! | Read Full Review
    10/7/2025 12:00:00 AM | Google
  • ★★★★★ Jill Thomann
    The detailing of my 2014 Honda Ridgeline was outstanding. The truck looks beautiful. Thank you. | Read Full Review
    10/6/2025 12:00:00 AM | Google
  • ★★★★★ kip 966
    Great service, done in a short time. Was only there for an oil change, a bit pricey but done well | Read Full Review
    10/6/2025 12:00:00 AM | Google
  • ★★★★★ Orhan Qerimi
    i’m always satisfied with the purchase and the seller Nick is the best | Read Full Review
    10/3/2025 12:00:00 AM | Google
  • ★★★★★ Fr Angelo Maggos
    Great service. Easy to make an appointment quickly and car was finished when promised. Katie went above and beyond to get my issue resolved. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ J Steven Taylor
    fast ,friendly ,great work on the cat | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Ashton Smith
    I only have great things to say about my service. I called first thing Monday morning and was scheduled for Tuesday morning. The check-in process was easy, the staff was great and kept me well informed. I was able to work while I waited. My car was done earlier than expected. Thank you! | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Kelsey McNaboe
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ doris mitrano
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ L A Y L O W2X
    Treated my vehicle with care service excited with the upmost time and attention they never fail to make my car drive even greater and more powerful than when I first got it proud to be apart and given such great service ! | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ michael caplan
    Excellent service department, my service advisor was great very professional | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ kerlman aya
    For now everything is okay she is running so great | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Dee
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Christina Cappiello
    This is my first German vehicle. I have purchased my last 3 vehicles through IDE & they have always been great. The service was excellent, but for some back brakes and pads it was $750… insane. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Mindy Cragg
    The service is always top notch!! My only feedback would be regarding the waiting area, where there is a tv playing AND music playing over the speaker. It’s too much conflicting noise and does not make for a comfortable are to wait in. Please pick one or the other. | Read Full Review
    9/30/2025 12:00:00 AM | Google
  • ★★★★★ Mitch Ide
    Great people, awesome selection! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Gallina
    Great experience with the service team. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ John.vanhanja
    Absolutely no complaints always good service. Everybody is very helpful and willing to go beyond what would be expected | Read Full Review
    9/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ Lisa Marie Wright
    My husband, for me, purchased a 2013 Volkswagen Beetle in August of 2025 and we noticed on the day of delivery that the hood had many chips. When we first saw the car, I went over it with a fine tooth comb and did NOT see these chips. It was obvious to my husband and I that these chips were painted for show, but with the recent rain, | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Ciera Carey-Dennis
    Ide VW was the best!!!!!!!! My old Atlas was declared totaled on a Wednesday. They were able to see me the next day for a test drive for another Atlas! It only took a couple days to pick up my new Atlas. The process was incredibly smooth and Sydney and the finance manager were super efficient! I am a loyal customer to Ide VW now! Tha | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ robert schuler
    A++! My most recent visit to Ide VW was a great. The dealer went above and beyond to do what was right for my “new to me” VW. As a small business owner I greatly appreciate when a business goes out of their way to help a customer. Thank you again for the great experience. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Gina Herendeen
    I had the best experience at Ide VW working with Christina. She was no pressure, patient, responsive and answered all of my questions. I was nervous going to purchase a car on my own but she made me feel comfortable and would recommend working with her. I love my new Tiguan & will be back again. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Alexe Dunham
    Great service! Noah is always wonderful with communication. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ sean mari
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Leah Stohs
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Ahmad Abdussamad
    I had the best outcome possible with the service provided by the folks at Ide Volkswagen service department. They were thorough with their workmanship and professionalism was displayed in every aspect of the relationship. I highly recommend them for meeting the needs for service of your Volkswagen, they’re clearly one of the best!! | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Kristin Marie
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Leonhardt
    David was great to work with at VW in East Rochester, NY. He is very thorough and is very knowledgeable as he presented the various VW Vehicle options. David also spends the extra time with you and goes over every detail on the vehicle before you leave the dealership. | Read Full Review
    9/19/2025 12:00:00 AM | Cars.com
  • ★★★★★ Alex Maymin
    | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ So lemon
    | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Nicholas Davis
    Service department is very pleasant, got me in and out without any delays. Would definitely recommend | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Christine Schantz
    Customer service is top notch. I have never had a bad experience with IDE VW. I am a loyal customer who appreciates the top notch customer service that IDE consistently provides. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Sandy Dyer-Wigg
    We had an excellent experience with IDE Volkswagen. Our salesman Nick Weis was wonderful and knowledgeable. The service department was great. Answered any questions we had. Jim, Noah and Joe were friendly and helpful. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Tim M
    | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ James Hoover
    We bought a 2022 Atlas and couldn't of had a better experience. Thanks | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Judd Leonhardt
    We recently purchased a VW Atlas and our salesperson was: David Ruzhansky. David provided us with a fantastic experience at VW of East Rochester, NY. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Maryrita Maier
    Ide service took me immediately when my windshield wiper motor died on a rainy day. So grateful for the fabulous service. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Sarah Desso
    | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Linda Shih-Gagnier
    Staffs are very friendly. Waiting room is comfy with coffee and snacks. Some technicians need more training. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ mascheur
    David is great - always easy to work with! I would highly recommend him for your next purchase! | Read Full Review
    9/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Joshua Willson
    I recently purchased a new car from David at IDE Volkswagen, and the experience couldn’t have been better. He was the perfect balance of professional and personable—never pushy, always helpful. David took the time to walk me through the features of my Tiguan, answered every question I had, and made the whole process smooth and accomm | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Vida K
    I had a flat tire on my Jetta and the service team was able to get me in quickly on a Friday. The tire wasn't fixable due to nail in side wall. I was able to purchase a set of new tires same day (treads were low) and leave within about 90 minutes. Great service. Only issue is phone system doesn't work when calling Ide VW service. Thi | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Sam Crabb
    Long time happy customer! Thanks to Michael in parts for the great set of Blizzak snows. In service, thx to Jim and Noah with a special shout out to Katie for her attention to detail!! Friendly and professional throughout every interaction. Give these folks a raise!! | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ John Gardner
    Kind and helpful staff. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Rockell
    The purchase was easy with little haggling. My sales rep , David, is great and goes above and beyond. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ April Keegan
    Always so nice, informative, and accommodating! Nice to have a service group you can trust! | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Michael Buckley
    I had my usual winter service done expertly. This is really normal and expected. What was unusual is that I had a specialty shop relay added to my car. There were no problems, the item was installed perfectly and it is operating as designed. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ jwillson1010
    I recently purchased a new car from David at IDE Volkswagen, and the experience couldn’t have been better. He was the perfect balance of professional and personable—never pushy, always helpful. David took the time to walk me through the features of my Tiguan, answered every question I had, and made the whole process smooth and accomm | Read Full Review
    9/6/2025 12:00:00 AM | Cars.com
  • ★★★★★ quicksall255
    The dealer was very accomodating to my needs. I had many requests and the entire staff was helpful at all times. My Sales Consultant answered all questions and arranged everything regarding the automobile. It was a very relaxing experience. | Read Full Review
    9/6/2025 12:00:00 AM | Cars.com
  • ★★★★★ Heather Tarnowski
    | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Mike Mandery
    | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Steve Sleight
    Scheduled service. No surprises. Out on time. | Read Full Review
    9/4/2025 12:00:00 AM | Google
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