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Cherry Hill Volkswagen

★★★★★(219)read reviews

1100 Haddonfield Rd, Cherry Hill, NJ 08002

(856) 324-4859 Ask About Our Service Specials!

Service Offers

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September Bonus

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$15 Off Summer Service Special⁵Click Here for Details

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No Charge Wiper Blade Installation³Click Here for Details

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$25 Off Genuine VW Brake Pad and Rotor Replacement⁹Click Here for Details

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$99.95 Oil and Filter Service¹Click Here for Details

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$20 Off Set of Four Tires⁷Click Here for Details

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$15 Off Genuine VW Battery and Installation¹¹Click Here for Details

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Get 20% off select VW DriverGear purchases¹⁷ (no minimum required) with promo code VW2023 at checkout.Click for details

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Tire Special

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VW Service Credit Card Click for details

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Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.23 and 09.30.23.

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Enjoy SiriusXM in your vehicle!Click for Details

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Tire Price Match Guarantee when purchased from the Volkswagen Tire Store

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Business Hours

Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: 9:00 AM - 4:00 PMSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Cherry Hill Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Justin Young
The service manager was prompt with updates and responsive to questions. They were also up front with potential costs and repair methods, even though the solution was much simpler. | Read Full Review
9/18/2023 12:00:00 AM | Google
★★★★★ Patrick Yetsko
Very friendly and efficient service department. | Read Full Review
9/18/2023 12:00:00 AM | Google
★★★★★ Paulino Diaz
Very easy and smooth service visit!!! | Read Full Review
9/18/2023 12:00:00 AM | Google
★★★★★ Ron Obermeier
There was a scheduling error for my recall and VW fit me in and ordered a Lyft to and from the service department. Very courteous and helpful!! | Read Full Review
9/17/2023 12:00:00 AM | Google
★★★★★ Jeff Schwarz
Friendly, professional and most importantly, timely! Thank you! | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Ricky Hess
excellent job guys! thank you for your service | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Allen Seftel, MD
| Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Victoria Langdon
Khern was fantastic to work with. He actually makes the experience a positive instead of one full of dread. | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Patrick Hubbard
The service was great from start to finish, but I think the price of $199 for an oil change and tire rotation is way too high. | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Laurie Donoris
Steve is always so helpful! He diagnosed the cause of the issues I had, provided a fix and had me on my way very quickly. | Read Full Review
9/15/2023 12:00:00 AM | Google
★★★★★ Julie Haymaker
I requested that they look into a noise one of the windows makes when rolling up. I was told it was just debris and that it was fixed - but it was not. I've asked for support around CarPlay in the past as well and told to get a new cable. It seems like VW will never look at anything besides the engine and tires. | Read Full Review
9/15/2023 12:00:00 AM | Google
★★★★★ Sarah Kuznets
Very friendly and helpful staff! | Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ Ben Zwierlein
From the moment I walked through the door Tom made me feel welcome and unpressured. He answered every question we had, did an excellent job showcasing the vehicle we wanted to see. From the first test drive through final signature the experience was the best I have ever had purchasing a vehicle and better than I could have imagined g | Read Full Review
9/11/2023 12:00:00 AM | Google
★★★★★ Paul Morgan
Ease and convenience is top shelf | Read Full Review
9/11/2023 12:00:00 AM | Google
★★★★★ David Mathewson
Steve was incredibly courteous, even down to the point of telling me where the Lyft driver would likely pick up. | Read Full Review
9/11/2023 12:00:00 AM | Google
★★★★★ Andre Bracy
Because they provide excellent service and are very pleasant. | Read Full Review
9/10/2023 12:00:00 AM | Google
★★★★★ kristin vespe
| Read Full Review
9/10/2023 12:00:00 AM | Google
★★★★★ Alex Chapman IV
Khern provided great customer service. He was very understanding and detailed in what was required to repair my car. Despite there still being one outstanding repair, Khern informed me of the next steps. One area of improvement was the cleanliness of the loaner car. It was very dirty inside and outside of the car. | Read Full Review
9/9/2023 12:00:00 AM | Google
★★★★★ Todd D
I was greeted by a friendly staff, everything was explained to me in a manner so I could understand, the time was estimated to me so I could accurately do some other things while the car was worked on. The car was done early, got great communication, and the pick-up and check-out process was smooth. | Read Full Review
9/7/2023 12:00:00 AM | Google
★★★★★ Scott Cooley
Stephen Harbold is always professional and courteous. | Read Full Review
9/7/2023 12:00:00 AM | Google
★★★★★ Salwa shishsni
| Read Full Review
9/5/2023 12:00:00 AM | Google
★★★★★ Diane Stoelker
They helped me with a flat tire problem in a timely manner. | Read Full Review
9/3/2023 12:00:00 AM | Google
★★★★★ David Goldman
person who set-up the appointment was not very professional - unorganized...you need to have a better option for loaner car or shuttle service.... | Read Full Review
9/3/2023 12:00:00 AM | Google
★★★★★ Ed Moriarty
| Read Full Review
9/3/2023 12:00:00 AM | Google
★★★★★ Walter Malin
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8/29/2023 12:00:00 AM | Google
★★★★★ Seana Willis
| Read Full Review
8/27/2023 12:00:00 AM | Google
★★★★★ Karry Corbitt
The purchase process was the easiest I've ever encountered, and Bob Gale was excellent in explaining all the details throughout my time there. | Read Full Review
8/23/2023 12:00:00 AM | Google
★★★★★ Dameen Holbrook
Those looking to join the Volkswagen crew, Chris Szary is the guy to see! He is one of their certified sales and leasing consultants and is the main reason why Im rating my experience with them five stars! He will not point you in the wrong direction saving you a bunch of TIME and MONEY! I appreciate you, Chris! | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ Chris Ulshafer
Chris (the salesman, not me) was great to deal with! | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ Elba Figueroa
Great customer service, communication professional My appointment was actually scheduled for the day after but he took care of it and had my service needed completed. Truly appreciate that. | Read Full Review
8/14/2023 12:00:00 AM | Google
★★★★★ Asha Verma
I was greeted warmly , the waiting room was comfortable with snacks and drinks available. My oil change was completed on time. | Read Full Review
8/14/2023 12:00:00 AM | Google
★★★★★ george archut
Matt was great! | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Christopher Pentz
Great attention from start to delivery | Read Full Review
8/6/2023 12:00:00 AM | Google
★★★★★ Dan Pabst
I had an excellent experience buying my new car at Cherry Hill VW - Bob Gale was an awesome sales rep who helped us find an awesome new car! | Read Full Review
8/4/2023 12:00:00 AM | Google
★★★★★ Sean Thomson
Tyson was top notch. Professional, friendly and makes the car buying experience easy and enjoyable. He even dropped off a loaner car to my house while my Taos needed detailing. If you go to cherry hill imports, ask for Tyson! | Read Full Review
8/4/2023 12:00:00 AM | Google
★★★★★ glenn trace
Staff was professional | Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Sheila Cordova
Excellent from start to finish. Khern was wonderfully responsive, super helpful and knowledgeable. | Read Full Review
7/31/2023 12:00:00 AM | Google
★★★★★ John DiDomenico
Buying process made very easy | Read Full Review
7/31/2023 12:00:00 AM | Google
★★★★★ Jesse Prowisor
They provided a loaner, the service manager was great, the work was done quickly - what's not to like? | Read Full Review
7/29/2023 12:00:00 AM | Google
★★★★★ Leandro Alvarenga
One of the best experiences I had so far in a dealership. Excellent customer service! Bob Gale is super professional and assisted with all our requests in a very promptly manner. Highly recommend reaching out to Bob! Thank you again. | Read Full Review
7/25/2023 12:00:00 AM | Google
★★★★★ M Cruz
While a little pricier than other options, I've never had to bring any of my Volkswagens back for the same issue. The work gets done. | Read Full Review
7/23/2023 12:00:00 AM | Google
★★★★★ Richard Ossai-Addo
From securing the appointment to getting the job done was perfect. Thank you | Read Full Review
7/23/2023 12:00:00 AM | Google
★★★★★ Sunil Vijayan
Service is terrible. I’ve waited for a part for a year now and looks like it came in and went back. Critical recall service is been going on for months now and the recall service going at snail pace. | Read Full Review
7/19/2023 12:00:00 AM | Google
★★★★★ Colette Bogie
Bought my car here new 2017 love the service and the car ?? | Read Full Review
7/16/2023 12:00:00 AM | Google
★★★★★ Daniella Woiski
Very fast, free lyft is amazing, snacks were a nice touch | Read Full Review
7/14/2023 12:00:00 AM | Google
★★★★★ ryan powers
World class experience, including a staff that answered copious questions and even helped me online shop for my car . Will never be taking my VW anywhere else | Read Full Review
7/14/2023 12:00:00 AM | Google
★★★★★ Jeromy Dunn
I was kept informed through the entire process and everyone was present to work with. | Read Full Review
7/13/2023 12:00:00 AM | Google
★★★★★ Melissa Collett, RDMS
| Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Bunker Blake
Khern is outstanding: he is honest, knowledgeable, and made me feel like I was truly valued as a customer through his responsiveness and candor. In the context of getting my vehicles serviced, I often feel like I am being upsold and taken advantage of due to the information asymmetry that exists. This leaves me feeling frustrated, di | Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Anabella Rypin
| Read Full Review
7/11/2023 12:00:00 AM | Google
★★★★★ Paul Meixner
Khern provided good service, which partly made up for VW corporate issues. | Read Full Review
7/8/2023 12:00:00 AM | Google
★★★★★ Myaquel R
Always A1 service!!! | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Amanda Zeilinger
Everyone I interacted with was patient, clear with their explanations, and both transparent and timely with their communications. | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Rev Jr
It could not have been any easier. It was so much better than any car buying experience prior. The bar has been raised by Cherry Hill VW. | Read Full Review
7/4/2023 12:00:00 AM | Google
★★★★★ Danielle Ingraffia
| Read Full Review
7/4/2023 12:00:00 AM | Google
★★★★★ Elizabeth Grasso
Great car buying experience! Thanks so much! :) | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ Bryan Durr
Stephen was very helpful getting my car fixed quickly, coordinating warranty coverage, and sourcing shuttle transportation so I didn’t miss work | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ Deborah DeLaCruz
| Read Full Review
6/27/2023 12:00:00 AM | Google
★★★★★ Paul Gerstle
Product quality and price | Read Full Review
6/27/2023 12:00:00 AM | Google
★★★★★ Alex Nichik
| Read Full Review
6/24/2023 12:00:00 AM | Google
★★★★★ AH
All of my questions were answered with detail and the staff was very friendly. | Read Full Review
6/23/2023 12:00:00 AM | Google
★★★★★ Veronica Diaz
The rep was very attentive and kept me informed through the process. | Read Full Review
6/23/2023 12:00:00 AM | Google
★★★★★ Stephen Gladchuk
Stephen was very helpful and had a good attitude. | Read Full Review
6/21/2023 12:00:00 AM | Google
★★★★★ Kenneth Maurer
Great customer service, and fast | Read Full Review
6/18/2023 12:00:00 AM | Google
★★★★★ Sheryl Trefsgar
| Read Full Review
6/18/2023 12:00:00 AM | Google
★★★★★ K S
Time to complete service is a bit long for having a reservation. Also- I had prebooked a loaner car which was unavailable. Dealing with rental car situation is too slow | Read Full Review
6/18/2023 12:00:00 AM | Google
★★★★★ Nick Cvetkovic
Very fast and courteous service, reasonably priced. | Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ Juliet Limanni
Pleasant staff; clear communication | Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ Kelsie LeVan
| Read Full Review
6/12/2023 12:00:00 AM | Google
★★★★★ Liz Meyers
| Read Full Review
6/9/2023 12:00:00 AM | Google
★★★★★ Bob Connor
Matt Alpert and the rest of the Cherry Hill Volkswagen team were knowledgeable about the car I purchased. Easy process from start to finish no run around direct customer contact and answer questions when asked. | Read Full Review
6/5/2023 12:00:00 AM | Google
★★★★★ nimota adebowale
| Read Full Review
6/3/2023 12:00:00 AM | Google
★★★★★ web dev
I wish to give them 1 star as the manger of this store think himself good sales man but in fact he must learn how to deal with clients i almost bought EV ID4 PRO as the first sales man met me was nice and take time to explain every thing in details after the manger came with keys he was agressive and think him self a good sales man | Read Full Review
6/3/2023 12:00:00 AM | Google
★★★★★ M H Gebo
More expensive than other dealers when i negotiate the price with the manger , he answered me unproffesionally So i left the store I can buy the car more expensive 300$ but as i do not like his way so i left the store | Read Full Review
6/3/2023 12:00:00 AM | Google
★★★★★ Junaid Ali
Couldn't ask for better service will definitely come back again! | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ George Chukwueze
Cherry Hill has exemplary service, and attention to detail when it comes to taking care of customers. My advisor Khern in particular provided excellent communication and had a clear understanding of the issues I was having. He was able to get my car in and out swiftly and address the issues I had brought my vehicle in for! | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Brian Shadduck
Excellent service and communication... accommodated me with a short notice appointment as well. gave me information for taking care of the car in the future as well. Extremely informative for a first time VW owner | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Dennis Nierzwicki
| Read Full Review
5/29/2023 12:00:00 AM | Google
★★★★★ Marc Carcanague
1. Set up an appointment a few weeks in advance online. 2. Was called the day before to confirm, at which point our appointment was cancelled. 3. When my wife brought in the car, she was told a few lies: a) This had happened to many other people that day. b) There wasn't enough time to do all the things we asked for, but they could | Read Full Review
5/29/2023 12:00:00 AM | Google
★★★★★ Justin
Car was ready when scheduled, they were flexible with timing and the paperwork was very straightforward. No hidden fees or gotchas. | Read Full Review
5/27/2023 12:00:00 AM | Google
★★★★★ Phyllis O'Neal
My service writer (Khern) went above and beyond to make my service efferotless | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Tia McCall
| Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Konstantine Zografos
Khern made the entire process a delight. He helped us from start to finish and always was on top of everything. | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Jason Woodruff
Staff is always wonderful and friendly. Easy to drop off and pick up vehicle. | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Almina LaMere
Mike in Parts Service is extremely rude. Lacks customer service skills. | Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Thomas Derivera
Khern Springer did a great job helping us to get the service we needed on our Tiguan. | Read Full Review
5/22/2023 12:00:00 AM | Google
★★★★★ Grant Johnson
Service was friendly and attentive, and completed faster than expected! Will return for service if and when it is needed. | Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Dan Corrado
Have always received excellent service starting with my service advisor Khern and my personal technician Tyler. Because of the excellent service my family has received is what brings us back to Cherry Hill Volkswagen to purchase another car. We have been buying cars from Cherry Hill Volkswagen since 1987 and I believe my family has p | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Robert Ingeri
I’m not sure why a repair wasn’t done instead of just diagnostics and a minor adjustment. This was a repeat occurrence where the offending part was replaced the first time. I had mentioned that the issue had occurred again intermittently since the replacement of the part so I’m sure this is going to happen again. The notes on the wo | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ monica romani
Matt was EXCELLENT!! I have been a customer of VW for almost 10 years now and have always had good service experiences, but Matt went above and beyond to make sure that I was kept up to date on the status of my vehicle and had all the information that I needed to make informed decisions around service items needing to be addressed. | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ allyshia Johnson
The customer service is Great. From the young man who initiated the service appointment to the middle age man behind the desk collecting my information to the older women taking my payment upon my service completion. All three individuals who help me today were phenomenal. | Read Full Review
5/9/2023 12:00:00 AM | Google
★★★★★ Travis Reeve
| Read Full Review
5/5/2023 12:00:00 AM | Google
★★★★★ Melissa Abate
I always have a great experience at this location. So helpful and friendly | Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ Amine Rouissa
Fast service . Very Professional staff . | Read Full Review
4/30/2023 12:00:00 AM | Google
★★★★★ Todd Fiore
Staff is great. I am always treated extremely well. | Read Full Review
4/30/2023 12:00:00 AM | Google
★★★★★ Jim Poskus
Nice place for car servicing. | Read Full Review
4/29/2023 12:00:00 AM | Google
★★★★★ Abdullah Ebrahim
Look for Tom he is the best sales adviser and he will get you a great deal, thank you tom. | Read Full Review
4/26/2023 12:00:00 AM | Google
★★★★★ autumn maybury
Fast and easy service but always very busy! Everyone in the office was helpful and happy. | Read Full Review
4/25/2023 12:00:00 AM | Google
★★★★★ Richard Campiglia
| Read Full Review
4/25/2023 12:00:00 AM | Google
★★★★★ John Frank
Your staff was friendly, quick and knowledgeable | Read Full Review
4/24/2023 12:00:00 AM | Google
★★★★★ Karen T
Tom listened to what I wanted and how I wanted to experience the sales procedure. Everyone was friendly, welcoming and engaged. There were no details left out and Tom spent all the time I needed to go over any questions, car features, test drive etc. Highly recommend Cherry Hill Volkswagen | Read Full Review
4/19/2023 12:00:00 AM | Google
★★★★★ Jordan Polite
The folks at Cherry Hill Volkswagen made the car buying experience as easy as it could be. I love my new GTI | Read Full Review
4/17/2023 12:00:00 AM | Google
★★★★★ Rosey Townsend
| Read Full Review
4/17/2023 12:00:00 AM | Google
★★★★★ Nico Javier
Took my ‘18 Golf R in for service, they serviced the HALDEX and changed my brake fluid. Service was fast and customer service was great. | Read Full Review
4/15/2023 12:00:00 AM | Google
★★★★★ Michael Thorn
| Read Full Review
4/14/2023 12:00:00 AM | Google
★★★★★ Lorenzo Lacey
Khern and the rest of the staff were great. | Read Full Review
4/12/2023 12:00:00 AM | Google
★★★★★ L.C. R.
I was contacted before, during and after my service. Service was finished in a timely manner. Also, the in depth look at what was done was nice. | Read Full Review
4/9/2023 12:00:00 AM | Google
★★★★★ Junior III
Everytime my vehicle is service at Cherryhill Volkswagen my experience is away good . | Read Full Review
4/6/2023 12:00:00 AM | Google
★★★★★ Michael Galiazzi
Mat, my service advisor was great from start to finish. | Read Full Review
4/3/2023 12:00:00 AM | Google
★★★★★ Jose Cuevas
My issue is with the technicians. The quality of work is poor. My vehicle was brought in for a water pump leak. I picked up my vehicle and everything seemed to be fine. The follow week my coolant light appeared then it went out after a couple of hours. Then it appeared again. I decide to put some coolant in and I notice my air sh | Read Full Review
3/31/2023 12:00:00 AM | Google
★★★★★ Prodigyx19
Stephen was great. Got a lyft home and back. Hoping to get my speakers put in soon. Thanks again for a great experience. | Read Full Review
3/26/2023 12:00:00 AM | Google
★★★★★ Sasha Zavadsky
It was a really easy, comfortable, and friendly experience. It’s also the most prompt service I’ve ever had for my car! The WiFi access helped me pass the time by working so overall it was a breeze! | Read Full Review
3/25/2023 12:00:00 AM | Google
★★★★★ Danielle Fiorelli
| Read Full Review
3/24/2023 12:00:00 AM | Google
★★★★★ Marc Bonfiglio
Great service | Read Full Review
3/20/2023 12:00:00 AM | Google
★★★★★ Brian Cleary
Matt was very friendly and helpful. It was a great pressure free experience. | Read Full Review
3/20/2023 12:00:00 AM | Google
★★★★★ Patricia Watson
Bob was a great salesman. Knowledgeable about the products. Made great suggestions and led us to make a final decision quickly. Very happy with my ID4. | Read Full Review
3/19/2023 12:00:00 AM | Google
★★★★★ Otha Thornton
Khern Springer was extremely professional and very patient as I tried to describe my situation. He was also very knowledgeable, thorough and he ensured all of my questions and concerns were addressed. He provided the best customer service I've ever experienced in all of my years receiving service at Cherry Hill Volkswagen. | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Jocelyn Browning
| Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Marnee Morris
Friendly. Accommodating. Helpful. | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Louis Gallinaro
Have worked with Cherry Hill Volkswagen twice so far. I was pleasantly surprised by how easy and transparent both transactions were. I wouldn't hesitate to work with them in the future. | Read Full Review
3/15/2023 12:00:00 AM | Google
★★★★★ Denise Herker
The staff was very unorganized, not great at communicating or customer service. I will look for another alternative for the future. | Read Full Review
3/13/2023 12:00:00 AM | Google
★★★★★ Mohamed Naseer
Love the crew here. ?? Love the Springer effects... a sprinkling of honesty and professionalism- always | Read Full Review
3/12/2023 12:00:00 AM | Google
★★★★★ Peter Herrick
The rideshare option was vital to my scheduling the visit as we currently have only 1 car in our household. The work was completed within a short few hours. | Read Full Review
3/6/2023 12:00:00 AM | Google
★★★★★ Gil Cosnett
| Read Full Review
3/6/2023 12:00:00 AM | Google
★★★★★ Ashwary Bhatt
| Read Full Review
3/3/2023 12:00:00 AM | Google
★★★★★ Alan DeCecco
Kherson Springer was my contact and he was terrific, excellent service and follow through. Tom DiTonno also took the time to check and see if my experience was pleasurable. | Read Full Review
3/2/2023 12:00:00 AM | Google
★★★★★ Eddie Ruiz
Rep was forthright with information. | Read Full Review
3/2/2023 12:00:00 AM | Google
★★★★★ Christine Blazar
Communication from the service representative was incredibly poor. My car was in for 2 days for something that was pretty straightforward. It is incredibly aggravating to have to give up a vehicle for an entire day (or more in this visit) for minor issues or regular maintenance. The work itself is performed to our expectations, but t | Read Full Review
3/2/2023 12:00:00 AM | Google
★★★★★ Glenda Anglero
I would rate my a experience a 10 star ?? thanks to Mat's exceptionally great customer service not only did I receive a warm welcome but was offered a Lyft ride after getting caught in the rain while my car was getting serviced. Upon arrival I mentioned I had a coupon for the service requested and my coupon was applied without hassle. | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ marcy johanson
Wow. Great to be greeted immediately upon walking in and then directed on what to do and where to go. My car was done in less time than expected. Also loved being near a quick and healthy restaurant too. | Read Full Review
2/28/2023 12:00:00 AM | Google
★★★★★ Michelle Banfe
Matthew was very helpful from the moment I checked the vehicle in and through the process | Read Full Review
2/28/2023 12:00:00 AM | Google
★★★★★ Derek Thomas
My service advisor Mr Kern was very professional and courteous. | Read Full Review
2/28/2023 12:00:00 AM | Google
★★★★★ Joanna Fitzsimmons
| Read Full Review
2/26/2023 12:00:00 AM | Google
★★★★★ Dan Carlin
Great buying experience. Bob Gale helped us reserve an ID4 and get qualified for the NJ EV rebate (sadly no longer available). Bob patiently answered lots of questions along the way and made the whole process enjoyable. Plus we love the car. Everyone at the dealership is friendly and quick to help. Highly recommend coming here for yo | Read Full Review
2/25/2023 12:00:00 AM | Google
★★★★★ Chris Miles
| Read Full Review
2/24/2023 12:00:00 AM | Google
★★★★★ Andrew Boston
Great communication | Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Erika Gehringer
| Read Full Review
2/20/2023 12:00:00 AM | Google
★★★★★ brett hollis
Chris (sales rep) was just super nice Website was easy to navigate to view inventory. There was no typical “pushiness” | Read Full Review
2/19/2023 12:00:00 AM | Google
★★★★★ Hector Delvalle
| Read Full Review
2/15/2023 12:00:00 AM | Google
★★★★★ Savion Harrison
I had an issue only a dealer could take care of, and I would not hesitate to come back again. With multiple lights on from one issue their service staff diagnostic found the issue and corrected it even when it came back a second time after the first fix. Excellent work and a huge shout out to Khern! His hospitality knows no bounds! | Read Full Review
2/12/2023 12:00:00 AM | Google
★★★★★ Kathryn Wolff
Easy to make appointment. Friendly staff. Nice waiting area. Took the amount of time I was told it would. | Read Full Review
2/8/2023 12:00:00 AM | Google
★★★★★ Becky Seidelmann
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2/2/2023 12:00:00 AM | Google
★★★★★ SC Lui
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2/2/2023 12:00:00 AM | Google
★★★★★ TeeBLe TieBindLash
Top tier service! ???? | Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ joseph delgado
| Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ M. Baker Brown
Employees were very kind. | Read Full Review
1/28/2023 12:00:00 AM | Google
★★★★★ Terry Page
| Read Full Review
1/28/2023 12:00:00 AM | Google
★★★★★ Jim C
| Read Full Review
1/28/2023 12:00:00 AM | Google
★★★★★ Marko Kruska
My advisor is Khern, very friendly, professional and knows what he is doing. Always answers and returns the calls within few hours. I highly recommend him as a advisor. I gave 4 stars because of the mechanical side, they have not been able to duplicate many of the problems I reported, in my opinion that is because car is still under | Read Full Review
1/28/2023 12:00:00 AM | Google
★★★★★ deanna martin
Very good service, work was done in a timely matter | Read Full Review
1/27/2023 12:00:00 AM | Google
★★★★★ Trina Scalzo
Let's start by saying some of the staff know how to be friendly and have good customer service. But the techs and the service writer are very very very far from friendly. They gave me nothing but the runaround. Can't get a rental with two kids just an Uber ride. You'd think they would like you to drive around in a rental car for the | Read Full Review
1/26/2023 12:00:00 AM | Google
★★★★★ Kathryn James
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1/25/2023 12:00:00 AM | Google
★★★★★ Lindsay Makrinos
Good communication in a timely manner. | Read Full Review
1/24/2023 12:00:00 AM | Google
★★★★★ Allison Apperson
Khern from service was amazing. Never been to a dealership where they took so much time to get things right. Really helped us in a jam when we needed new (and hard to find) tires. Lovely people. | Read Full Review
1/23/2023 12:00:00 AM | Google
★★★★★ Lakshminarayan Balasubramaniam
VW Service at Cherry Hill is always a smooth experience. Stephen was very helpful this time too. I’m glad I have a VW. | Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ Colleen Maher
The salesperson, Matthew Alpert at VW in CherryHill NJ demonstrated excellent customer service and did everything to address what we wanted in a car. He was kind, honest, knowledgeable and was so open to all our questions and phone calls. We love our new car, it's everything we wanted. In the future, when I need a new car, I will de | Read Full Review
1/21/2023 12:00:00 AM | Google
★★★★★ Stan Lexow
My service advisor, Khern Springer, was very professional and friendly. There should be more people in the service industry like Khern. I will definitely use Cherry Hill VW for my next service. | Read Full Review
1/21/2023 12:00:00 AM | Google
★★★★★ Robert Binder
Easy to schedule appt and done when promised | Read Full Review
1/20/2023 12:00:00 AM | Google
★★★★★ Vekram Singh
| Read Full Review
1/20/2023 12:00:00 AM | Google
★★★★★ Dennis Cliggett
| Read Full Review
1/19/2023 12:00:00 AM | Google
★★★★★ Johanna Loke
Thank you for all your input and advice when servicing my car. | Read Full Review
1/17/2023 12:00:00 AM | Google
★★★★★ Devin banks
Great service, very helpful. Great communication | Read Full Review
1/17/2023 12:00:00 AM | Google
★★★★★ Steve Mann
This was easily the best car buying experience I've ever had. Matthew Alpert was in constant communication with me throughout the order, production and delivery of our ID.4. He was very honest and straightforward, and did not try to upsell me on anything unnecessary. I brought my car for trade-in and he and his team were very transpa | Read Full Review
1/16/2023 12:00:00 AM | Google
★★★★★ Anthony Rossi
I worked closely with Vince DeCaro and Tom Ditonno both made the experience purchasing the 2023 Volkswagen Tiquan a fabulous experience for me. Both men went above and beyond to ensure that I was fully educated about the Tiquan and all that it has to offer. I am so happy with the experience of purchasing this vehicle from them. V | Read Full Review
1/10/2023 12:00:00 AM | Google
★★★★★ Lauren DeZutti
Service consultant experience was fine. However, the individual that serviced my car left grease marks that stained the driver side door armrest. Very disappointing. | Read Full Review
1/9/2023 12:00:00 AM | Google
★★★★★ Nichole Strykowsky
I scheduled for my 10,000 mile factually required maintenance online. When I dropped my car off I accidentally checked everything off for maintenance. When they followed up the next day they did not clarify what would be done. They asked about an alignment and I said I did not think I needed that because I was having no issues and no | Read Full Review
1/9/2023 12:00:00 AM | Google
★★★★★ Anaiah El
I never have a complaint when my car is serviced at Cherry Hill VW and what stood out to me during this visit was the assistance I received from service consultant, Khern, who was so pleasant and patient, answered any questions I had and was very attentive to my transportation scheduling needs. When I returned for my car he made sure | Read Full Review
1/7/2023 12:00:00 AM | Google
★★★★★ Bob McCool
Purchased a 2023 Tiguan the day after Christmas...Matt the Salesperson was excellent...worked with me to get what I feel was a great deal...No high pressure sales tactics here..Would highly recommend purchasing a car from this dealer..Whole process was smooth and fast.. | Read Full Review
12/31/2022 12:00:00 AM | Google
★★★★★ Marthe Lumière
I really appreciate the professionalism and the fact that they didn't make me wait for so long. I am glad to have my vehicle checked out. Hope my next visit will be the same. | Read Full Review
12/30/2022 12:00:00 AM | Google
★★★★★ Robert MacMillan
1. Replacement part and repair took much longer than expected, and I was without a car when I needed one. 2. Reasons for this were varied. The supply chain, the Ukraine war, on and on. I think I heard every possible explanation there was, which suggests to me that the real answer was that there was no explanation. 3. Lack of communic | Read Full Review
12/27/2022 12:00:00 AM | Google
★★★★★ Shawna Cruz
I originally had an appt scheduled for January 4th to get my 10K service done. Well I needed it done sooner due to going away for the holidays. I decided to walk in on Saturday and Steve the service advisor took great care of me. He told me to come back at a later time that day and they will get me right in. So when I came back they | Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ James Sandringham
I inquired about a loaner vehicle and was told none were available. I then arranged for a car rental at my expense. Later found out that the service department works with Enterprise, which may have given me a better rate. Nothing was said about the rental arrangement when I inquired about a loaner. | Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ Michael Brown
My vehicle was done for a week and I did not receive a call notifying me. | Read Full Review
12/21/2022 12:00:00 AM | Google
★★★★★ Eli Steinman
I bought my VW Alltrack from the Cherry Hill dealership in May of 2019. I made my appointment to have my oil changed, tires rotated, and tire pressure recall for 11:15 A.M on Thursday 12/15. When I made the appointment, I was told that it would not take long so I let them know that I would drop my car off and would stay in the area s | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Lauren Evers
This was the best dealership we have used. The process was quick and easy. Would highly recommend. | Read Full Review
12/15/2022 12:00:00 AM | Google
★★★★★ Alex Luu
Excellent service. Highly recommended! | Read Full Review
12/13/2022 12:00:00 AM | Google
★★★★★ Erika Shaw
| Read Full Review
12/12/2022 12:00:00 AM | Google
★★★★★ MARK OWEN
average | Read Full Review
12/7/2022 12:00:00 AM | Google
★★★★★ Ryan Patterson
This dealership repaired my 2021 atlas transmission a few months ago. The car was only driven a few miles since. They forgot to tighten the bolts to the drive shaft during their repair. The drive line came loose from the car, causing significant damage. Volkswagen customer service tells me that warranty on the car is no longer va | Read Full Review
12/5/2022 12:00:00 AM | Google
★★★★★ W Saun
The Cherry Hill Imports is one of the worst experiences I have had at a car dealership. Terrible customer service, once you buy the car from them they don't follow up. I left a voicemail with Vince the sales manager and he has not return my call. I talked Chris today and he said Vince was in the office today and Vince will call m | Read Full Review
12/3/2022 12:00:00 AM | Google
★★★★★ Michael Mckarry
I did appreciate getting an appointment the day I called for the following week. That was the most exciting part of this whole situation, but it was a total waste of time for me and cost me unnecessary arrangements and money. The fact that professionals did not communicate the status of my vehicle after requesting for information. Ev | Read Full Review
12/2/2022 12:00:00 AM | Google
★★★★★ Tony Watson
| Read Full Review
11/30/2022 12:00:00 AM | Google
★★★★★ Leann Ceeckler
I was left happy. Tyler C was my tech and I was able to ask him questions directly about the service needed. He answered everything thoroughly and was seemingly happy to do so for me. Thanks VW of Cherry Hill! | Read Full Review
11/26/2022 12:00:00 AM | Google
★★★★★ Hi, I'm Dave.
Dealing with a dealership can sometimes be overwhelming and pressuring. Not here. This had to be the easiest purchase I've had to make. Malik and Phil took care of every question I had without feeling rushed or pushed into anything. Thank you everyone! | Read Full Review
11/26/2022 12:00:00 AM | Google
★★★★★ Betsy Rolon
Matthew was the best! The Customer service was exceptional, as always! | Read Full Review
11/24/2022 12:00:00 AM | Google
★★★★★ Rosemary Abreu
| Read Full Review
11/23/2022 12:00:00 AM | Google
★★★★★ Tony Yang
Purchasing at Cherry Hill VW was the easiest car purchase we've made. Tom, our salesperson was very helpful and pleasant to work with. He was also very accommodating with timing of taking delivery of the vehicle because we had to wait two weeks for our home purchase to close before paying for our new car. | Read Full Review
11/23/2022 12:00:00 AM | Google
★★★★★ Elaine Walsh
Khern was great during check-in. He looked out for me and had my best interests at heart. My only areas for improvement would be: 1.) Return to providing drop-off of cars when complete, even for a fee. I am a grandmother who often has to tend to sick grandchildren, so getting back to pick-up my car (while you are open) is a proble | Read Full Review
11/20/2022 12:00:00 AM | Google
★★★★★ Don Pak
| Read Full Review
11/18/2022 12:00:00 AM | Google
★★★★★ Teri Costello
Outstanding service from the moment you pull in the parking lot. | Read Full Review
11/18/2022 12:00:00 AM | Google
★★★★★ Amy Gravenstine
Did not care for our salesperson, Bob Gale. For lack of a better word, he was cheesy. Misled us regarding a car loan and told us we could pay it off in Dec with approximately an $80 charge for paperwork. Ended up being over $140 just a few weeks into Nov. He didn’t want to be bothered with me and my complaint after the fact. Plea | Read Full Review
11/18/2022 12:00:00 AM | Google
★★★★★ S Zanz
Taking a lyft service isn't what i signed up for when my new car purchased at the dealer needs only it's second service. Was also told i needed brakes and rotors replaced for $500, not exactly normal for under 20k miles. Being a technician I was able to replace the pads myself and the rotors were still perfectly fine. I'd worry abou | Read Full Review
11/18/2022 12:00:00 AM | Google
★★★★★ Lisset Jimenez
The service was very professional | Read Full Review
11/17/2022 12:00:00 AM | Google
★★★★★ Mary McGBenu
I've had both of my family's TDIs repaired here in the last few weeks, and the service manager Kern is absolutely wonderful. I was worried about my battery when I picked one up and he came right out and made sure I was able to get started and that I had battery cables before I left. He is competent and personable and I was thrilled b | Read Full Review
11/17/2022 12:00:00 AM | Google
★★★★★ Matthew Shanley
| Read Full Review
11/12/2022 12:00:00 AM | Google
★★★★★ Jon-Paul Roche
Easy to schedule appointment, staff had me in and out in a reasonable amount of time, and the service was taken care of to my expectations. | Read Full Review
11/10/2022 12:00:00 AM | Google
★★★★★ Mike Krisch
Felt like we were chasing the truth and not getting any help finding it. | Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Jeremy Finkelson - Reece
| Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Stephen Tice
fast and easy. Love my ID-4. no more gas | Read Full Review
11/1/2022 12:00:00 AM | Google
★★★★★ Courtney Coleman
It was good service and very detailed. The gentleman that helped me was very concerned about me getting the best care for my car and the receptionist was very pleasant as well. | Read Full Review
10/31/2022 12:00:00 AM | Google
★★★★★ Elmira Razakova
We came in to dealership to purchase a new vehicle and trade in our existing one. Our sales person Tom was so knowledgeable, helpful and he has such a warm and pleasant personality. For the first time in our vehicle purchase experience we did not feel pressured, or had to spend all day in the dealership to complete the purchase. We w | Read Full Review
10/28/2022 12:00:00 AM | Google
★★★★★ anthony johnson
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10/28/2022 12:00:00 AM | Google
★★★★★ Nicci Calin
This is my 2nd time buying a VW from George at Cherry Hill. He is extremely knowledgeable, helpful, patient, accommodating and responsive. He takes the pressure out of the car-buying process and makes you feel confident about your vehicle choice. I never feel like just a commission with George. Not many people can say they trust the | Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ Rebecca Ting
Over and above customer service in the service department from Khern! He was so accommodating and helpful!!! Nice to be assisted by such a helpful person. | Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ Stacy Morse
Jared is the best! Super quick easy process! | Read Full Review
10/25/2022 12:00:00 AM | Google
★★★★★ Justin Hensperger
Had a great experience with Bob Gale the sales manager. He was willing to work with me over the phone saving me multiple trips down. Very friendly and transparent about pricing. There was no nonsense at financing and no hidden fees or add ons. Would do business with them again for sure. They helped me get into the ID4 I was hoping fo | Read Full Review
10/25/2022 12:00:00 AM | Google
★★★★★ L R
There was a long wait time for the current service to change oil, replace key fob battery and rotate tires. My appointment was scheduled for 7:45 am, and I checked in on time. I had to ask about the status of my service at 9:30 am. Car was washed but not vacuumed. Also, my wipers were not checked and they need to be replaced. | Read Full Review
10/24/2022 12:00:00 AM | Google
★★★★★ Jonathan Zeppetelli
I made an appointment a week prior to my service date to have the brakes replaced on my vehicle. When making the appointment I was told that I could apply for a Volkswagen service credit card to charge my services on the date of the repair. When my appointment date came, I was told only after the repair was completed that I shouldn't | Read Full Review
10/24/2022 12:00:00 AM | Google
★★★★★ Jonathan Zeppetelli
| Read Full Review
10/23/2022 12:00:00 AM | Google
★★★★★ Harry Marx
My wife and I were living in Colorado when we decided to move to New Jersey. We wanted to live closer to our two grandchildren in Cherry Hill. Prior to our move, I researched several auto dealerships in or near Cherry Hill. As a former Jetta owner, one of the dealers I wanted to contact was Cherry Hill VW. Malik Lewis was my contact | Read Full Review
10/21/2022 12:00:00 AM | Google
★★★★★ Ty Reynolds
Dear VW, I appreciate the quality service that you provide. The only downside is that there are a lot of VW owners on the road and the facility seems to be quite small to accommodate for higher levels of productivity. That being said, there is no latency to maintenance that is done here. They work fast and efficiently so you can get | Read Full Review
10/16/2022 12:00:00 AM | Google
★★★★★ Katherine
After having a bad experience at another dealership, I came to VW feeling discouraged and apprehensive. However, as soon as I walked in the door I knew I would leave happy. Malik was on point throughout the entire experience, he made it all so easy and painless. Pete in finance also was great, he was easy to talk too and explained ev | Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Brandon Tarzy
Malik was more than helpful. I bought my Tiguan out after my lease was up and he made it quick and painless. | Read Full Review
10/8/2022 12:00:00 AM | Google
★★★★★ HC Lin
Almost all work well except a few things noted below. 1) The service completion time was half an hour later than promised; 2) The car was not washed when delivered; 3) There was a fly hovering in the food area. | Read Full Review
10/8/2022 12:00:00 AM | Google
★★★★★ Robert Binder
I am overall satisfied with the service department at CH VW. I've purchased numerous VW's and generally am always satisfied. My rating this time was based on no loaner vehicle until they had the car for a week. | Read Full Review
10/2/2022 12:00:00 AM | Google
★★★★★ Paul Bergin
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10/1/2022 12:00:00 AM | Google
★★★★★ jose neris
I have been waiting for the clock spring replacement for six months. I am tired of driving a vehicle without air bag, radio, tire pressure low warning and no horn. The problem must be repaired or will have to take legal action soon. | Read Full Review
10/1/2022 12:00:00 AM | Google
★★★★★ Michael Jiri
Our salesman, Tom DiTonno was polite and professional. | Read Full Review
9/27/2022 12:00:00 AM | Google
★★★★★ lawrence tracey
| Read Full Review
9/24/2022 12:00:00 AM | Google

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