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Jack Daniels Volkswagen

Jack Daniels Volkswagen

★★★★★(232)read reviews
16-01 Mcbride Ave, Fair Lawn, NJ 07410
(201) 693-4554 Ask About Our Service Specials!
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Service Offers

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    $30 Off Genuine VW Brake Pad and Rotor Replacement11Click Here for Details
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    $10 Off Front Wiper Blade Replacement3Click Here for Details
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    $15 Off Genuine VW Battery and Installation13Click Here for Details
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    $145.95 Oil and Filter Service1Click Here for Details
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    $30 Off Spring Service Special23Click Here for Details
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    $30 Off Set of Four Tires9Click Here for Details
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    Get 20% off select VW DriverGear purchases17 (no minimum required) with promo code VWDG2025 at checkout.Click for details
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    Volkswagen Tire Store Price Match Guarantee Click Here for Details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.25 and 06.30.25.
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    Enjoy SiriusXM in your vehicle!Click for Details

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Business Hours

Mon: 7:30 AM - 8:00 PMTues: 7:30 AM - 8:00 PMWed: 7:30 AM - 8:00 PMThur: 7:30 AM - 8:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 4:00 PMSun: Closed
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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

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  • ★★★★★ Caroline Fitzgerald
    Kevin was amazing!!! They made my experience so easy. Thank you! | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ John Salge
    Informative, friendly, helpful, personable | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Guillermo Mena
    | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Youngwon Kim
    | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Michael Lepore
    | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Kurt Schoening
    Very satisfied with the service provided by Jack Daniels VW in Fair Lawn. Professional and friendly service dept staff. They’re informative and knowledgeable, in keeping your VW running it’s best. | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ ??
    The service is great! All staff are nice and kind. | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Starfive 7
    Great Customer Service....just wish it was easier to get to... | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Brigitte Roy
    I was passing through the area; I’m from Quebec, Canada. I was warmly welcomed in a very friendly way. Thanks to the entire team, and especially to Kevin J. for his attentive and courteous service. | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Mohammed Musah
    | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Martine Ragone
    Quick and efficient service. David at the desk was so friendly and made the experience a pleasure! | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ buderus star
    Best and fastes service I got in my life Andrew & Codey and service center department did a great job I was in and out in no time great team work 5+ star, Mentor | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Santana Tondreau
    | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ Arthur Fusco
    The service was done quickly and effectively. My advisor, Kevin was very helpful. | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Lance Caffrey
    | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Jeffery Campbell
    Excellent experience! Super friendly and efficient. Also a fine experience. | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ J Orso
    Always a pleasant experience. | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ John Hamilton
    My car was done at the very low end of their estimated time frame. Their contact with me was very professional from start to finish. Their gratis car wash was better than my regular car wash. | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Nora Bauer
    | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Rodney Jackson
    Kevin Juarez did an excellent job. Got me in and out very quickly. I will definitely go back. | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ shaun white
    | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ nadir karo
    Hi everyone I just finish my service for my car I got perfect and professional halp.. Definitely i recommended and coming back again because the advisor that his name David right = Mr right!! | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ David Reit
    | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Joe Sole
    ?? excellent thank you Kevin | Read Full Review
    11/4/2024 12:00:00 AM | Google
  • ★★★★★ Evelyn Amparo
    Service at this location was great , fast and right to the point. Which I enjoyed. Andrew was great in helping me with all of my needs especially since I’m a new mom and he’s a new granddad and understood why I needed things done in a timely matter. Thank you Andrew. | Read Full Review
    11/4/2024 12:00:00 AM | Google
  • ★★★★★ Andrea Loaiza
    | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Giovanna Jackson
    what an amazing experience service was phenomenal. Andrew. My advisor was very courteous, pleasant, and accommodating and best of all the coffee was fantastic way better than Starbucks!! I would definitely highly recommend you visit JACK DANIELS in Fairlawn for your next service!! | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Katherine Bennett
    Only Volkswagen derive department I trust with my vehicle. Every one is so nice from the time you make your appointment to the pick up process. I highly recommend bringing your car in for service for a trusted and professional experience. | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Gyungyu Lee
    Volkswagen service… | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Alexandra Castañeda
    very good service, a nice person, great help! | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ tee l
    I get honest diagnosis | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Maura Tuite
    I have been a Jack Daniels customer since 1985 and their service department is why I keep coming back! | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Raquel Shrager
    I purchased a pre-owned 2021 Atlas Cross Sport from Jack Daniels. I brought it back almost immediately because the speaker sounded blown. They fixed the speaker but didn’t secure the door panel corrrectly so the door rattled and didn’t line up with the frame. They had to order a whole new door panel. There were a LOT of mis communica | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Penelope Santos
    Service is very good. They fixed the issue of my SUV. | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Mike Vujnovic
    Good honest service | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Andres Perdomo
    | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Janice Menicola
    | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Alex Krynski
    My mechanic took care of all my issues, as well as sending me a video of all things done to my car | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Luis Torres
    Great Service, even better people! Always recommend... | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Jarren McKenney
    I brought my 2019 Tiguan in for a check engine light diagnosis and an oil change. I was told after almost 3 hours of waiting the OBD port had to be rewired and pinned with a cost of $1,300+. I was informed this work had to be completed in order to perform the check engine light diagnostic. After another hour of waiting I was told th | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Esther Arango
    I am always come to jack Daniels because it is where they have excellent services .i used to come and been attended by Lexus a fortunately Lexus it is not here anymore. But to young man Kevin did very well. He is very nice and kind. Thank you | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Michael Restivo
    Paul was fantastic | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Ann G
    Friendly and fast | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Giulio Quarta
    Professional and courteous staff. Andrew and Paul at the front desk helped get my car serviced in an expeditious way. They took the time to help me get to work while my car was in the shop and called me with updates throughout the day. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Maria Taveras
    Excelente servicio y atenciones. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Kelly K
    I went there for an oil change. The wait time wasn’t bad. Kevin assured me that he will try to get me out as soon as possible. The waiting room was comfortable and clean. Kevin updated me on services that needed to be done in the future and provided paperwork which I really appreciated. They did a complimentary car wash too! Thank yo | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Janelle M
    | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Luz Sanchez
    This place is so unwelcoming. Horrendous customer service. After waiting almost 3 hours for a 10k service I made an appointment for a diagnostic test for my 2024 TAOS because my screen goes completely black. I made an appointment a month in advance because I needed a loaner because they only do "testing" Mon-Fri. I get a phone call a | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Randal Mendez
    Solid communication. Quick and efficient service. No complaints. | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Alvarez
    | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Jenya
    | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Antonietta Lombardi
    | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Ivan Rodriguez
    Very nice service. | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Melanie Anne
    I’ve been coming here for over 10 years and my experience last week was the worst. The “advisors” were so unprofessional and rude. From problems with my scheduled maintenance booking to whoever messed up my booking, the whole experience was extremely disappointing. It took almost 30 mins to drop of my car! Icing on the cake…They call | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ D Lynn
    A-1 service. Extremely pleased!! | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Ted Lee
    The services was completed in time and they also provided additional info regarding the needs of the vehicle in the future. | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Borghoff
    Rip off | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Grandma Cupcskes Viviano
    | Read Full Review
    10/20/2024 12:00:00 AM | Google
  • ★★★★★ toshio sasaki
    | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Olivia Celenza
    | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Craig Pin
    Terrible experience. They are overwhelmed with service issues. The employees are rude and not helpful at all. My 2022 Atlas is leaking oil. I never had a newish vehicle leak oil all over and service dealer doesn’t want to help and just lie that the part is on back order when you call other dealer parts it’s not on back order. Very di | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Iftach Bashan
    The service advisors at Jack Daniels did a great job. They pressure tested the engine coolant system and confirmed it was holding pressure and there were no leaks. Good communication throughout and the car was ready same day. Will be back! Good, reliable and honest service. | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ the yahj
    | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Xavier E. Sevilla
    Always helpful and professional. Shoutout to Felix, Kevin, and Terry. | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Maria Morano
    Prompt and efficient service. Staff was professional and helpful. | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Robert Oduro
    Omg these guys were straight booty, I took my lux line vw cc for a check on generals and I got my car back with th engine emission light on and a pricy invoice ?? | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Diana Berisha
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ James Mitchell
    Repair technician was professional, understood my frustrations with repair needed | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Dave Fasola
    | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Hanan Ben Shitrit
    | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ Gina M
    Andre, Kevin, and Paul were very helpful at Volkswagen. | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Aleksey Golub
    | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Todd
    Amazing service as always!! | Read Full Review
    10/9/2024 12:00:00 AM | Google
  • ★★★★★ Collin Thurston
    | Read Full Review
    10/9/2024 12:00:00 AM | Google
  • ★★★★★ Umit Kenis
    It was nice and easy! Third service for our Tiguan. In and out in less than 1.5 hours. Our service advisor Felix was very helpful. | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Donna Taccetta
    I made an appt for service 6 weeks in advance because I needed a loaner car. 5 days before the appt my husband called to confirm there was a loaner car for me. Monday morning I showed up at the dealership & not only was there no loaner avail, I was told they don’t provide them for routine service. I asked why I was told 6 weeks prior | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Steven Diaz
    My salesperson Jett was helpful and extremely patient assisting me during my search for a vehicle over at Jack Daniels Volkswagen. I will definitely ask for his services again in the near future! | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ LeTino K
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    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Robert Grauso
    | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ BOOM Fishin'
    Paul was very informative. He did everything possible to bring my mind to ease, CEL on a brand new car is worrisome. But I did feel better after Don and Paul explained to me VW is working on getting this issue fixed. Seems like I will be in good hands for the next few years while my car is under warranty. | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Steven Yang
    AVOID THIS PLACE AT ALL COSTS. Went to the dealership and paid the premium for a routine transmission fluid change on my 2018 atlas with the notion that the dealership would do a proper job. They decided to take the shortcut and tore off the plastic undershield of the car instead of taking the screws out that held it in place; still | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Boris Eydlish
    The service is excellent and exceeded my expectation. The staff are friendly and job done in timely manner. | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Mom Mac
    Andrew was great ! Thank you for making everything quick and easy for me !! | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Job Pama
    | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Maritha Saldarriaga
    Great service as always! | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Celia Luo
    The service at this dealership is professional and efficient. They completed the inspection even faster than the dealership I previously visited in New York. I was also impressed by the inspection video they sent to my phone and email. Highly recommend! | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Bill Connor
    They continue to amaze me with product talent and customer focussed actions and positive attitudes ..a very stable team Felix and so many good friends inc driver picked me up at rwood nj home to avoid me bussing from town or taking expensive Uber I walked home after vw intake drop off and I commend your whole staff for over 19 years | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Meg Ohayon
    On time. Excellent customer service. Answered all my questions and delivered car back to me clean and fully serviced. | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Tess B
    Great experience! Way faster and cheaper than I thought. I had Zilla assist me and he was very nice and attentive and helped me with everything I needed. Staff was all friendly and they had nice seating areas for people that were waiting around. Also washed my car for me. | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Joaquin Mendez
    Very professional and convenient. My service was done within an hour and was covered by the VW 30k service warranty. I’ll be returning for my next service. | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Oleksandr Frenkel
    | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Louis-Daniel Berrouet
    | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Armand Grasso
    | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Steve Cahn
    The VW recall was performed in less than the timeframe originally quoted to me and my service rep was both professional and pleasant. Excellent experience overall! | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Drew Sully
    Great Service! Always professional & friendly service! | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Yisaidy Romero
    | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Vanessa Valeiro
    | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ connormquinn
    Great service! | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Stella C
    The VW Fair Lawn service center representatives are always so professional, knowledgeable, and attentive! Kevin was very helpful in getting my car checked on time and thoroughly. He is very friendly and easy to talk to. Always a great experience! | Read Full Review
    9/27/2024 12:00:00 AM | Google
  • ★★★★★ G L
    | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Lakis
    | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Perry Grella
    When I dropped off my cars, the exterior was clean, when I picked my vehicle up the next day it looked like it went through a mud bath. Not sure how my vehicle could become so dirty getting an oil change. Someone owes my a car wash. | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Orhan Berberoglu
    The only problem is that the person I have spoken at the call center has misinformed me about the oil change is free but it was not. | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Ivan Sydorenko
    | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Wendy Schindler
    | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Valerie Lee
    Most of the employees are friendly and try to be helpful but service is lacking and service rep had a bit of an attitude when I called back to inquire about something that wasn’t fixed. Went in for scheduled maintenance oil change and at the same time, wanted to fix my keyless entry (works locking but not unlocking). When the car was | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ ELISA VENTOSO
    | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Josephine Biagini
    | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Matthew F
    | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Dora Chu
    I was treated with courtesy and I am very happy that my car was fixed at Jack Daniel’s Thank you very much ?? | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Andreas Toumazou
    Quick, efficient, friendly and honest staff. The waiting area is also really nice with couches, chairs and refreshments | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Miguel Granda
    Having recently purchased a GTI, I got a promotional letter offering some free services so I said “why not?” The first day I called (Wednesday, September 11), the phone number on the website was dead. Red flag #1. So, I decided to call sales and have them route me. I did inform the receptionist that the phone number on the site was | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Jaberiqbal Reem
    Went in for a 30,000 mi inspection of my ID4, I was a minute shy of missing the pick up window but the staff stayed a little later to check me out. I like the video updates and communication from the labor team. | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Alex Goodship
    Great service - overall good expert | Read Full Review
    9/14/2024 12:00:00 AM | Google
  • ★★★★★ Sue K
    | Read Full Review
    9/14/2024 12:00:00 AM | Google
  • ★★★★★ ELMER DYTIOCO
    Excellent customer service! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ nadia argumaniz
    Staff is great, very helpful and professional | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Luis Recio
    | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Mario Halphen
    | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Eric Olsen
    | Read Full Review
    9/11/2024 12:00:00 AM | Google
  • ★★★★★ Alexander Baliev
    | Read Full Review
    9/11/2024 12:00:00 AM | Google
  • ★★★★★ Mary Cunneen
    The Jack Daniel’s team is the best, period. They listened, helped me navigate my repair, got the job done quickly and all with a smile. Highly recommend! | Read Full Review
    9/11/2024 12:00:00 AM | Google
  • ★★★★★ Frank Dobos
    Outstanding customer service | Read Full Review
    9/11/2024 12:00:00 AM | Google
  • ★★★★★ Gus Zakkak
    I was treated very well and with courtesy specially the service manager George | Read Full Review
    9/11/2024 12:00:00 AM | Google
  • ★★★★★ Giorgi Lynx
    I love VW , service, cars, customer service and care | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Ryia Iosif
    I am very pleased with Jack Daniel Volkswagen service. They were very thorough and efficient. | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Earnest
    Overall service was good, but it took way longer than expected; 3 hrs for oil change & a recall svc. | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ George Faris
    2 hours for oil change. Car came back with puddles on my mats...haven't been happy with VW since day 1 unfortunately til after they sold me a lemon.... | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ tara larkin
    Paul was the absolutely best customer service rep I’ve ever dealt with! He as so kind , compassionate and the best listener . He took care of all my needs . VW needs more of him ! Without him I would have been lost ! | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Vincent Vacante
    My back heat button and fan button was broken went down to service they had the part in and took it in right away to fix it and also gave me a ride home great job | Read Full Review
    9/5/2024 12:00:00 AM | Google
  • ★★★★★ Christian Cole
    | Read Full Review
    9/5/2024 12:00:00 AM | Google
  • ★★★★★ Scott Skibin
    | Read Full Review
    9/5/2024 12:00:00 AM | Google
  • ★★★★★ Eduard Shekhtman
    | Read Full Review
    9/5/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Tully
    Courteous fair and reliable as always | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Eugene Frenkel
    Great service, Robert was awesome, thank you | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Brittany Diamond
    | Read Full Review
    9/1/2024 12:00:00 AM | Google
  • ★★★★★ Abigail Alvarez
    Great service | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Blessings Of Karma
    They were amazing and very informative!!! | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ J Monique Reyes
    I experienced great customer service at Jack Daniels Service Department. Everyone was absolutely courteous and professional. | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Casey McCoy
    | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ jader restrepo
    Excelente servicio al cliente muy amables | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ D E
    every service employee at Jack Daniels Volkswagen has been amazing. as someone with ADHD I’m not always the easiest customer. i’ve been late and one time missed an appointment. I come with sob stories, random issues and unique requests. . and yet they don’t judge me (outwardly while I’m there at least??) They are polite, profession | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Julio Lourido
    | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ haidee kim
    | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ john martin
    | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Jongha Kang
    | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Andres Maldonado
    Excellent service. guys were very informative of the issues they found at the time of the car service. | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Jeffery Campbell
    Excellent experience! | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Igor Yeliseyev
    | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Boston
    | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Giselle Whitely
    | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Omar Hanfy
    Great customer service | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Esad Becaj
    Great experience. Friendly staff. Michelle was wonderful! | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ Zaneta RS
    | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Serena Robinson
    Paul at the VW service center in Fair Lawn was amazingly helpful! Shout out to Paul and great service! | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Brandon Inkles
    | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Julian Moreno
    Great service and they did a great job! | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Kiran Jain
    As my car had an issue with low oil sign I took to my car here because Three county VW wasn't doing the job. I was told by Jack Daniels that order to find out the issue They need to do the oil change themselves and than once low oil sign comes back than They will do the next test. I had my oil change done just few days ago but I went | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Mark Viti
    | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ R C
    The customer service technician at the front desk was more than amazing in helping me today. Fast and efficient. Thank you! | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Michael Maklakov
    Great service! As always! | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Sterling Roig
    Amazing. Prompt and attentive. They go the extra mile. Top shelf experience. | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Nick Colasurdo
    Great customer service and quite helpful and receptive. | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Semir Jahjagic
    Professional and really nice people, they have a restroom, coffee and pretty quick service. | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ Tim Casper
    | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ William
    | Read Full Review
    8/11/2024 12:00:00 AM | Google
  • ★★★★★ Julio O
    They were very busy on Saturday but I didnt mind the wait. There is a nice waiting area with TV and an outdoor space with seating. The complemantary cappuccino was really good and the staff was proffesional and very informative. Thanks again VW !!! | Read Full Review
    8/11/2024 12:00:00 AM | Google
  • ★★★★★ Tanya Lesser
    Jack Daniels makes the usually stressful situation of needing service surprisingly easy. The staff is attentive and considerate. I love the complimentary rides home and back! | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Fabian Taliercio
    Paul Costa addressed my very dangerous concerns with the vehicle. He had the car picked up immediately had the problem fixed and returned the next day. Outstanding customer service. Who are you saying that? | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Kristina Vande Vrede
    Michelle is an absolute gem and helped me resolve my problem. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Marcos Otero
    I’ve purchased over 20 cars in my time. This by far was a very bad experience. The Communication was terrible from start to finish. The employees were very welcoming making you feel very comfortable but the process and lack of communication was very bad. First issue was I wanted to put the car under my business name. I mentioned it | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Max Winkler
    | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Cynthia Harkins
    Paul Costa, the service manager, was fabulous! Excellent service all around!!! | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Shanee Morris
    Robert and Felix were Extremely accommodating. Very helpful with the loaner process and getting my car fixed. | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Douglas Mendez
    | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Vincenzo Caratozzolo
    | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ David Brierty
    My vehicle recently went in for service for a check engine light. Not only did they take care of that issue, but found two other issues that I was unaware of, and took care of them right away. I was given a loaner vehicle during the entire time of my service Customer service was excellent and I highly recommend them. | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ Sharon Coburn
    | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ katie cosco
    | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ Michael Accomando
    Staff is over worked and under appreciated. They do there best to update you on your vehicle | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ Sarah Lupu
    | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Catherine Mabalot
    Easy to schedule, good location, and mechanic records a video of services the car received and the overall status of the car. | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Nicolina Greco
    | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ richarcilla
    | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ ??????? ?????
    | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Kelly Stevens
    Very helpful and friendly! | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Erik Yepez
    | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ AL MONTESDEOCA
    It was great | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Richard Bigelow
    | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Michele Hammer
    It was a pleasure to work with Paul, the service manager, he went above and beyond to help me. | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Arthur Sherman
    | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ Ara Mehetarian
    Very professional and friendly service. | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ Tom Duci
    The communication with Michele was excellent. She went out of her way to set up a loaner for us and kept us in the loop about the status of our car. Unfortunately we’re not happy with the quality of the car, VW. The car is only 2 years old and needed a major repair. I had many cars over the years for long periods of time and never ne | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ randy homer
    service was excellent. It was fast and efficient. The staff is helpful and courteous. I would surely recommend Jack Daniel's service to my friends and family. | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ Stella C
    | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Patricia Connelly
    | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ RAFAEL ACOSTA
    Muy buena experiencia desde locación, recibo y servicios | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ Dawn Stanin
    Overall, it was a great experience from making the appointment to picking up my car. Everyone is extremely nice and i really like that they send you a video of the car with an update on what the service entailed and if there were any issues. I would have given 5 stars but they were unable to do the car wash in the two hour time frame | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ sung kim
    Professional staff and highly recommend to anyone. | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Victor Feliciano
    | Read Full Review
    7/26/2024 12:00:00 AM | Google
  • ★★★★★ Raphael de Valle
    Always a great experience at JDVW!! Customer service is courteous, and thorough! Been going there for 8 years!! | Read Full Review
    7/26/2024 12:00:00 AM | Google
  • ★★★★★ Irene Seo
    | Read Full Review
    7/26/2024 12:00:00 AM | Google
  • ★★★★★ Michele Georgio
    | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ jose aquino
    | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Moses Sibal Jr.
    Had a smell of gas coming from vehicle when driven and service tests said it's ok and fine. Never had a vehicle driven then parked and has a smell wreaking of gas.....by the way gas mileage is worse also. | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Flora Bai
    Warm, efficient, courteous and professional. My advisor was great and cool! | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ donna lotz
    Very efficient. My Volkswagon is Beautiful! I think I will be well taken care of through the years! | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Christiane Silver
    | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Juan Manuel Rodriguez Pérez
    | Read Full Review
    7/21/2024 12:00:00 AM | Google
  • ★★★★★ Parth Kalra
    If a # of stars for Jack Daniels' (JD) VW ratings matter then it is a 5, and it was a 5 in the past. But if I mentioned that I have been bringing my car to JD VW service center for over 15 years then it tells a story that depicts trust, respect, and my loyalty to JD VW. And, there will not be another rating(s) needed. But a couple o | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Renee Galatioto
    Quick service always expertly done.. Felix, the service advisor is always so friendly, helpful and accommodating. | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ kevin keefe
    Excellent service | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Eugene Shnayder
    Wanted to give a big shoutout to Robert I from service. I’ve been working thru wheels and dealerships for over 15 years and he has hands down been the most helpful. Very professional and honest. | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Joe Oliveira
    | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Taub
    Bait and switch dealership with no regard for customer care. They don't respond to issues and just shrug. Buy elsewhere. | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Martin
    Towed a car in for one of our body shop customers to be programmed. The lady working in service seemed annoyed i brought a car in and she had to do something, I could understand if it was right before closing but it was 1030am. Terrible customer service. As a tow truck driver i’ll be sure to have people avoid this place now. | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Story Chun
    The service advisor Felix is terrible person to deal with. I like to recommend people if you don’t like your job. You shouldn’t be there. You don’t like to deal with people. Find a job that fit your personality. I guess Volkswagen doesn’t want customers to comeback. | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Barra
    I have been a loyal customer of Jack Daniel’s Volkswagen Service for the past six years, regularly servicing my vehicle with them. However, my recent experience has been nothing short of appalling and has completely shattered my trust in their competence and integrity. I brought my car in for an issue that they claimed would require | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Milagros Chang
    Everyone at the Service Center are always pleasant. My master service advisor Michele provide great service. | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Junior Beltran
    | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Sebastian Rivero
    Michelle was very nice and helpful. I also loved that I received a video of the inspection details and a car wash, those I did not expect but made a huge difference in my experience. | Read Full Review
    5/20/2024 12:00:00 AM | Google
  • ★★★★★ Alejandro Villalobos
    I am very happy with this dealership. Every time I bring my car for service they take care of me. I highly recommend it. | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Richard Sawyer
    My visits continue to get better. I believe it's because of the staff and their care for customers and their craft. Professionalism is why I keep coming back. The environment is calm and comfortable. | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Edward Matera
    The service staff is always helpful. I appreciate the video of the service technician working on the working detailing the issues that were found and what he intends todo.. | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ Ed McMac
    | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ FERNANDO RAMOS
    Michelle and the tech were the best, very informative and helpful. I will keep coming to this location to have my PMs and other services done and will make it my family’s dealership for all their needs | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Dogukan Tayli
    I just filed my complaint to the corporate office. All 1 star comments are true. I realized this way later than I should’ve. | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Nick Bratkovich
    | Read Full Review
    5/11/2024 12:00:00 AM | Google
  • ★★★★★ Pristine Christine
    Lexi clearly has a habit of yelling at customers that they are the issue and to not come back, as I was walking away....to never come back. I just read a couple of reviews, and I wish I had read them prior to taking my car there where Lexi allowed her technicians to treat my vehicle so rough that they broke parts of it. Trust me, no | Read Full Review
    5/11/2024 12:00:00 AM | Google
  • ★★★★★ Sabrina Shnayder
    Robert was very helpful and a great help! | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Tsehai Campbell
    The staff was very courteous and professional during my visit to the service area. My service advisor, Robert, kept me informed on the status of my repairs. Another staff member, Terry, was also accommodating in providing me with shuttle service while my vehicle was in the shop. He was able to pick me up from the local train station | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Pristine Christine
    This was a 5 star review from 2 years ago. Now the staff is incompetent. Lexi is the manager and when her staff brakes your car does not take accountability. Juanita is extremely kind in stressful situations. I actually felt like she was working in my best interest at all times. She is definitely the main reason I will be coming bac | Read Full Review
    5/10/2024 12:00:00 AM | Google
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