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Lithia Volkswagen of Reno

★★★★★(106)read reviews

1050 E Plumb Ln # 110, Reno, NV 89502

(775) 332-5481 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: 8:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Richard Cameron
Service people were very helpful. | Read Full Review
9/7/2026 12:00:00 AM | Google
★★★★★ Mike Howe
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9/7/2026 12:00:00 AM | Google
★★★★★ Sean Smith
Hanna snd the service team are Fantastic! + rides to and back frim my office and the courtesy driver so friendly and helpful. Thank you Team Lithia VW! | Read Full Review
9/6/2026 12:00:00 AM | Google
★★★★★ angie flores
Was requested I take down my post | Read Full Review
9/2/2026 12:00:00 AM | Google
★★★★★ Michelle S
Excellent service, great communication | Read Full Review
8/28/2026 12:00:00 AM | Google
★★★★★ Joann Ruiz
They take such good care of me and my car. Customer service is A+ | Read Full Review
8/27/2026 12:00:00 AM | Google
★★★★★ Matthew Quinones
Inspection was thorough and efficient. Service was completed simple and fast as promised. Thank you | Read Full Review
8/25/2026 12:00:00 AM | Google
★★★★★ Pearl Caloca
Hannah is professional and very personable. Oil change was performed quickly . Great service ! Thanks all | Read Full Review
8/24/2026 12:00:00 AM | Google
★★★★★ Robert Hostetler
Good coffee great people. | Read Full Review
8/21/2026 12:00:00 AM | Google
★★★★★ Battle Born865
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8/20/2026 12:00:00 AM | Google
★★★★★ R Hill
TO THE OWNER. This was a REALLY STUPID ISSUE TO HAVE. First- My lift driver tells me about your sales person " GUY " He had a 2025 Tiguan. I liked it. I have a trade and 9000.00$ to put on the down. I'm a content creator with Tic Tic and U Tube. I was going to post the Stellar Service with your dealership. I am a retired Care Sales W | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Kathleen Johnston
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8/17/2026 12:00:00 AM | Google
★★★★★ Patricia s Rickus
Not a true experience. Unbelievable! | Read Full Review
8/10/2026 12:00:00 AM | Google
★★★★★ Dale Ann Luzzi
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8/3/2026 12:00:00 AM | Google
★★★★★ Francisco Ibarra
The help was awesome, Guy was very helpful along with the finance department. | Read Full Review
7/30/2026 12:00:00 AM | Google
★★★★★ Steven Croy
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7/21/2026 12:00:00 AM | Google
★★★★★ Eric Marks
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7/20/2026 12:00:00 AM | Google
★★★★★ Jessica Decker
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7/20/2026 12:00:00 AM | Google
★★★★★ Bob Henry
Amy Briggs and her team took care of me like I had purchased my Atlas from them, like we already had a relationship. I was at the top of Hwy 50 near Meyers, up from Roseville on a long drive home to Phoenix. The car said it was thirsty. Only it turns out I couldn't open the hood to add coolant, broken cable or some such. Headed up to | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ Marco Garcia
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7/18/2026 12:00:00 AM | Google
★★★★★ E
Soft handed service department has hours like a doctor's office. If you work youre not getting your oil changed here. The mechanics must have an appointment to get their nail done. | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ Jeremy Landis
Buyer beware! Charge me for work that wasn't done and billed it as labor. 1 hour of labor $216 for software update. Software update was never installed. Craig Phillips stated that it couldn't be done because it had the latest update. I asked to show me the reading of the tsb and he stated he couldn't provide it because the scan can't | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ Eric Fry
Beau was amazing!!! So helpful!! And Alyssa in finance, perfect!! I couldn't have asked for a more pleasurable experience!! Thank you so much!! I love my new car! | Read Full Review
7/14/2026 12:00:00 AM | Google
★★★★★ Chris Swanson
Lithia Volkswagen service department is great to work with. When you are in the waiting area they always have someone checking on you and asking if you need anything! How many other dealerships do this. Service work performed was done in a timely manner. Great dealership from sales to service!!! | Read Full Review
7/9/2026 12:00:00 AM | Google
★★★★★ Michelle Penny
It was the best car purchasing experience of my life. Venus, our sales rep, was wonderful. I highly recommend. | Read Full Review
7/6/2026 12:00:00 AM | Google
★★★★★ steven skibo
Everything seems to have transpired as necessary…Finance individual was organized and well prepared. | Read Full Review
7/6/2026 12:00:00 AM | Google
★★★★★ Taylor Barth
First thing I want to do is shout out our saleswoman Venus. She was absolutely amazing and made us feel so welcome. Aside from her the entire process was awful. The car had a few small issues but the biggest issue was we started having a coolant smell inside the car a couple days after buying it and the dealership really could not gi | Read Full Review
7/6/2026 12:00:00 AM | Google
★★★★★ dhana lemons
Lithia always identifies the problem quickly & then fixes it. Very reliable, efficient & friendly. | Read Full Review
7/3/2026 12:00:00 AM | Google
★★★★★ Paul Johnson
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7/1/2026 12:00:00 AM | Google
★★★★★ James Richards
This dealership obviously runs an abusive service department and the owner allows it to run that way. Volkswagen should take the dealership away from Lithia. No star service. | Read Full Review
7/1/2026 12:00:00 AM | Google
★★★★★ Lorn J. Fant
Easy, quick & clean. | Read Full Review
6/26/2026 12:00:00 AM | Google
★★★★★ Todd Junkin
The id.4 sales person knew the product. The sales management are very professional | Read Full Review
6/24/2026 12:00:00 AM | Google
★★★★★ Angela Wiley
Lithia VW Reno has always taken the best care of my Alltrak! Great car service especially love the video feedback now. And great customer service and facility. Definitely recommend ?? | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Jeni Helwig
Did the recall quickly and effectively. Fixed the issue, returned the car in amazing condition. Would highly recommend. | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Tammy Mullins
Best car buying experience I had. Alyssa who works in the finance department, was so helpful when they were short staffed. She helped us find our cars and made the whole car buying process super easy! The sales rep Venus took care of us after our time with Alyssa. Venus has walked us through everything about the car, set up appointme | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Armand Andreozzi
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6/7/2026 12:00:00 AM | Google
★★★★★ Logan Frost
We love it too | Read Full Review
5/25/2026 12:00:00 AM | Google
★★★★★ Jenelle Ginoza
The visit was quick. Staff are always friendly and helpful, appreciate the ride as well. | Read Full Review
5/20/2026 12:00:00 AM | Google
★★★★★ Candace Elinor
I had a wonderful experience coming in to Volkswagen of reno. Wasn't planning to get a car from here, but my friend recommended it, we had a chance to speak with and check some models with Mer, she is very helpful and very informative. And Cris gave us a good deal for my new 2026 tiguan. Over all love the experience with Volkswagen o | Read Full Review
5/16/2026 12:00:00 AM | Google
★★★★★ Zena Rosales
Very efficient and they were friendly answered all the questions I had | Read Full Review
5/16/2026 12:00:00 AM | Google
★★★★★ George Brewster
I always feel that the service I receive here at this dealership is high quality. | Read Full Review
5/14/2026 12:00:00 AM | Google
★★★★★ Ty Reid
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5/14/2026 12:00:00 AM | Google
★★★★★ Anderson Lirio
The customer service is always very friendly and helpful. Having a shuttle was great, no need to wait there as the car was being serviced. | Read Full Review
5/11/2026 12:00:00 AM | Google
★★★★★ David LIngberg
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5/11/2026 12:00:00 AM | Google
★★★★★ Bill Gran
Took my ID 4 for a check. Live 90 miles from town. Made an appointment took my car in all went as scheduled. Service writer was friendly and professional. Was very pleased since I waited for car that the checkup was completed in 45 minutes. Very hsppu | Read Full Review
5/10/2026 12:00:00 AM | Google
★★★★★ bjur
Amy and the lead mechanic were great. The person who changed the oil forgot to add the new oil. Fortunately, this was caught after driving just a few miles and was quickly corrected. | Read Full Review
5/8/2026 12:00:00 AM | Google
★★★★★ N. Solomon
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5/3/2026 12:00:00 AM | Google
★★★★★ eduardo ortega
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4/30/2026 12:00:00 AM | Google
★★★★★ Robert Harvey
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4/27/2026 12:00:00 AM | Google
★★★★★ Marty Barrios
Expensive oil change for 20,000+ service. | Read Full Review
4/15/2026 12:00:00 AM | Google
★★★★★ Hector Cervantes
Great service dept got me in out in timely manner | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Juliette
Fixed my VW bug “Cherry” right up with a very timely transmission fluid change, and took great care of it super quick. Even though she’s not too pretty inside, Amy B. never judged! I’m a first time driver and was very happy to get my car fixed up before making my drive to college. Thank you so much! Amazing service, 10/10 ???? | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ barbara Ott
Hannah in the service dept. was very helpful and knowledgeable of what was wront with my car. It was covered under my warranty and I was given a brand new 2026 Tiguan to drive. Customer Service is awsome!! | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ Crystal Durand-Thompson
You are greeted with a friendly smile. They are fast and done in a timely manner. Never had any problems with the work that they have done. This is a plus ! They make sure you’re comfortable if you need to go anywhere they provide a ride. I recommend Lithia Volkswagon to anyone that has an Oil change to purchasing a new vehicle! You | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ Mel
Chris, work on your tone and your manner of communicating with clients.?? | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ Garrett
Lithia Volkswagen of Reno delivered the worst example of customer service and integrity I have ever experienced. I dropped my car off for a simple oil change and it returned home on a tow truck. Two hours after i dropped it off, I was told there was a coolant leak on a hose above the oil filter that was “about to fall off.” I was i | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Norma Garcia
What a horrible experience. I was one of the first cars to get there for an oil change and I wasn’t expecting to be in there for long. I was in there for almost 2 hours thinking they were working on my car the whole time not once did Craig come to the lobby to update me on anything. Felt like it was because I was Hispanic because rig | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Craig Telecky
Clean dealership and friendly advisor Hannah | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Apaolo Humes
| Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Joshua
I've bought three cars here and I get my two current cars serviced here I really trust these people they do a great job and I'm very happy with the service. The three service people they have up front are amazing and do everything they can for you every single time. Hannah is the best though sorry ??????? she just knows when I pull up | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Paul Joseph
Stopped in here on a work errand very helpful folks 2 determine an issue with a VW. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Amanda Labate
What a waste of time this service department is I took off work to bring in my tdi for the diesel gate up date I asked the service rep what they were going to do to my car and he refused to answer I'm starting to think this is a policy because you can call any VW and they will lie and not give you any information or at best miss lead | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Shannon Ludwig
Don’t buy from here. A total waste of time. Not only do they use sub par online sales, no one knows what is actually for sale on the lot. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Shannon Ludwig
Very unprofessional. Spoke to Guy on Saturday. He then sent me to driveway because I am out of state. Nightmare. Driveway is unreachable and only text. I arranged shipping the car, driveway then said the dealership has to approve the shipping. All while they sold the car to someone else in NC. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ sky armstrong
Felt extremely pressured to buy a car when I went to look, but I did end up buying a car. The real problem is trying to get the car serviced. Out of the 3 times I’ve been in, 2 times have been awful. Need an annual service currently, made an appointment thinking it would be easy to get taken care of.Once I arrive they inform me that | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Paul ANDREWS
They replaced the brake sensor thing ($800) on the last day of my warranty. Gave me a ride home while working on it and picked it up the next day. Courteous and friendly people working there | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ Steve Petersen
Great experience at both sales and service. Staff and management are attentive, make things easy and get the job done with high quality. Repeat buyer. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Elizabeth Yanez
Please don't fall for this scam. I have an electric car that provides roadside assistance, but they couldn't send a tow truck for four days. Now my car is damaged, I have a ticket, and VW just says they can't do anything and that I should call my insurance company because it's not their problem. I feel like an idiot for believing I w | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Samantha Perry
Buyers Beware – My Experience with Lithia Volkswagen of Reno Service Department I brought my vehicle to Lithia Volkswagen of Reno on 02/02/2026 for a routine oil change. I was told there was a small oil leak and agreed to pay a $200 diagnostic fee to determine the issue. After waiting 5 hours, I was told it was a valve cover gasket a | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Renzo B
Chris and Matteo are top notch, professional and super helpful. Make sure you look for these two when buying a vehicle, couldn't recommend them enough. | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Pablo Andr?s Rodr?guez Buitrago
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2/13/2026 12:00:00 AM | Google
★★★★★ Pablo Andrés Rodríguez Buitrago
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2/8/2026 12:00:00 AM | Google
★★★★★ Alyxandra Madesh
Most of the folks I worked with in the service department were just fine, but this review is for Craig. His tone and attitude is really awful, I don't believe that customer service is the right gig for him. He was a nightmare to work with, spoke over me , spoke down to me, and said some really nasty misogynistic things to me. I know | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ John Turnbow
Corporate will not be able to assist you further at this time. Corporate found the dealership offered to cancel the warranties for you, but you declined. If you decide to move forward with cancelling your warranties, please reach out to the dealership directly for assistance with the cancellation. This is the response I got from Lit | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ federrick wilson
I went there looking for a specific they had it and they made the deal quick and easy with no problems I’ll be back in 6 months to buy another car from | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ Weston Rose
This company sold the wrong battery with the car which caused problems. They avoid all responsibility and say it’s on the buyer, despite the car requiring a different battery and the mechanic saying it was recently replaced, likely by the dealership. They are difficult to get a hold of after sales… be careful | Read Full Review
1/19/2026 12:00:00 AM | Google
★★★★★ Sarah Underwood
Had a great experience buying the car, once it came to anything else- getting ahold of people for warranty or even talking to them, has been a nightmare. The people I have spoke to put me on hold many times, didn’t answer my voicemails and were overall snappy and rude. Definitely wouldn’t recommend this place for anything other than | Read Full Review
1/18/2026 12:00:00 AM | Google
★★★★★ John Turnbow
I had brought my 2017 Volkswagen Alltrack in to the service department. A couple days later, they informed me that it needed a new transmission. I started working with a salesman named Guy. He was great!... we decided on a 2024 Taos that would fit in to my budget and my credit rating. They came back with a figure and a payment of $56 | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Lorrie Maracle
Absolutely the WORST service repair shop I have ever dealt with. Craig, his tone, attitude, and understanding was not there. He made false claims, told me things were said that never were agreed on, he completely disregarded me and communication and understanding. My insurance company said he was hell to deal with and shocked he has | Read Full Review
1/12/2026 12:00:00 AM | Google
★★★★★ James Marshall
Disappointing Service Experience Despite a Great Sales Team I want to start by saying that we had a wonderful experience purchasing our Volkswagen Atlas here a few years ago, and the sales staff was fantastic. However, our experience with the service department has been incredibly frustrating. We had an extended warranty on the car | Read Full Review
1/6/2026 12:00:00 AM | Google
★★★★★ Courtney Tipton-Kleinschmidt
A few years ago, I had gone to VW to look at a specific SUV, the sales associate kept pushing me into something else and wouldn't show me what I went there for and then handed me off to a different sales associate. It was a very uncomfortable situation and left without punching a vehicle from them, and went to another dealer ad got a | Read Full Review
12/23/2025 12:00:00 AM | Google
★★★★★ Errin Taggart
Drove away in my new Subaru today and I can’t believe I’m saying this, but my car buying experience was incredible! No high pressure sales. No bait and switch options. My salesman BJ gave me information straight and he and the sales manager worked with me and my budget until we were able to find something that worked. And they gave m | Read Full Review
12/21/2025 12:00:00 AM | Google
★★★★★ Alecia Fritz
They worked hard to get me the best deal on my 2026 brand new R-line Premium Atlas | Read Full Review
12/14/2025 12:00:00 AM | Google
★★★★★ Skye Evans
We bought a 2025 VW Atlas CrossSport in April. Within a month the tray in the center console broke, I called the service department to see if I could bring the car in for them to replace the part that broke and was told it wouldn’t be covered under warranty. We decided that we don’t like the car for a for other reasons, CarPlay disc | Read Full Review
11/29/2025 12:00:00 AM | Google
★★★★★ Dede Benissan
| Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Mike Hall
What a joke. Offered $6k less than blue book for trade, jacked up the price of the car $3k over their advertised price, AND tried to hide a $5k service contract in the deal. Don’t go here. | Read Full Review
11/18/2025 12:00:00 AM | Google
★★★★★ Blaine Ladd
I bought my used Nissan from here about a year and a half ago. The GM refused to honor the military veteran’s discount. Go elsewhere, especially if you are a vet. | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Bentley LeBaron
Lithia Volkswagen took care of my car’s needs, as well as mine! They had to keep my car for several days for the repairs, and set me up with a loaner vehicle in the meantime. Fast forward…My car is returned to me and everything is as it should be. | Read Full Review
11/9/2025 12:00:00 AM | Google
★★★★★ Loretta Stevens
Always kind and informative about me and my atlus. | Read Full Review
11/7/2025 12:00:00 AM | Google
★★★★★ Caren Roblin
Update: The service department made the repair process super easy! Very appreciated! Original: I loved my experience purchasing a new vehicle from Guy at Volkswagen, but really, everyone was awesome and friendly! Highly recommend! | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Anja Hughes
Update 5 years later: while the front desk staff is truly Very friendly and efficient, somehow the technicians are not competent. I bought a 2017 Tiguan from this dealership brand new with only 9 miles on it. I ONLY took it to them for ALL regular service and religious oil changes. Yet somehow, the engine ran low on oil, obviously ru | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Deshae Ladiges
Quick and easy service, dependable knowledge and very fair pricing for routine services. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Emily Fletcher
This is the place to go beau and guy are the best they treated me right as a first time car buyer they explained everything clearly and answered all my questions. They were really helpful if you looking for a place to get a car this is the one. Thank you your for the awesome service | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ DDCMDG
Customer service, service and sales are the best! | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Gayle de Frutos
I had a very positive experience. Craig explained in detail and called me promptly for approval of the planned repairs. The job was completed as promised and on time. They are a very reliable business. | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Jamie Davidson
Craig in the service department was phenomenal and kept me up to date on everything going on with the vehicle. He put me in a nice ride while my Tiguan was getting worked on. Would recommend Craig to anyone in need of service work on their V Dub. | Read Full Review
10/12/2025 12:00:00 AM | Google
★★★★★ Jason DeWitt
Friendly and helpful! Best customer service from a dealership I've ever used! | Read Full Review
10/9/2025 12:00:00 AM | Google
★★★★★ Bethany Waiwaiole
Sales team forced accessory charges onto our contract and insisted they were mandatory. After pressing for clarification, they produced a falsified invoice to justify the charge. Waiting on response from management and corporate customer service for resolution to this matter. | Read Full Review
10/9/2025 12:00:00 AM | Google
★★★★★ Pearl Caloca
| Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Mike Ackerman
Very professional and kept us informed as the vehicle was being serviced. All was excellent! | Read Full Review
9/29/2025 12:00:00 AM | Google
★★★★★ Paul Vestal
They sell vehicles that are damaged. They flue back headlight instead of fixing it properly. They hide damages and when you point it out they say that your shot out of luck basically. They have to be one of the most dishonest dealerships in reno. Watch out for these dishonest salesman. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Paul Kaikaka
Love my Atlas. Excellent Service Dept. they track my servicing and always let me know what is needed. I can then chose what to do or wait on . | Read Full Review
9/21/2025 12:00:00 AM | Google
★★★★★ Kasra Shamsaei
THE WORST dealership in town. Just stay away from them. They are very nice and respectful until they sell you a vehicle with horrible rates/price. After that, they change into a completely differnet dealership! They will only try to take your money. They are very unprofessional, rude, disrespectful, dishonest. I tried to sell my leas | Read Full Review
9/19/2025 12:00:00 AM | Google
★★★★★ Clark Riel
Great sevice all-a-round from the sevice agent to the shuttle driver | Read Full Review
9/12/2025 12:00:00 AM | Google
★★★★★ Danni Silva
I had an excellent experience working with Colton at Volkswagen. He was professional, friendly, and extremely knowledgeable about the cars and options available. He took the time to answer all my questions thoroughly and never made me feel rushed or pressured. Colton went above and beyond to make the process smooth and stress-free, a | Read Full Review
9/10/2025 12:00:00 AM | Google
★★★★★ clemencia Glenn
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9/10/2025 12:00:00 AM | Google

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