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Volkswagen of Springfield

★★★★★(73)read reviews

3508 E Division St, Springfield, MO 65802

(417) 763-3677 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Karen Isaacson
I was traveling in Springfield MO last week when my VW Tiguan alerted me to an urgent issue with the fuel system. I called the Napleton VW dealership and spoke to Kendra who calmly and efficiently helped me walk through the next steps in troubleshooting the issue. When it became obvious that the Tiguan needed to be brought into the d | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Bill Pote
Recently, my wife and I were on vacation and our oil warning message came on near Springfield, Missouri. We had our Tiguan serviced the week before leaving NJ, so this seemed serious. I checked the oil level, (not bad by the way), and was worried that it could be a computer glitch. We pulled into Napleton VW and explained the situati | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Sebastian :]
Made an appointment on the 2nd of April 2026 at 2pm, and called beforehand to see how long the appointment would take. The receptionist at the time said around 2 and a half to 3 hours, which would've been perfectly fine. I head over, not only do I get checked in a whole 30 minutes early, but the entire process only took about an hour | Read Full Review
4/5/2026 12:00:00 AM | Google
★★★★★ Syderial D
Had an oil change here, they used the wrong filter size and crammed it in the over tightened a bolt, cracked the housing around it and caused a leak. When we went back they claimed we'd had it done elsewhere by someone incompetent and had voided our warranty. We had to show the receipts, which they should have had on file right in fr | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Leslie Hubert
Always top notch attention and care. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Kylee Jordan
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3/26/2026 12:00:00 AM | Google
★★★★★ Bohdan Yakovchuk
This place feels more like a circus than a real business. I’m a returning customer and simply asked for part numbers to get approval from my business before ordering. They refused to provide even that basic information. Without part numbers, I can’t plan purchases or work with them at all. Very disappointing. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ James Barton
Bradley and Bill are fantastic! Having worked in a few dealerships myself, I have good grasp on how things work when purchasing a vehicle. These guys went above and beyond. My wife and I couldn't be happier with our new car and the overall experience at Napleton. 10/10 would recommend to anyone for their next purchase! | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Aaron Wheeler
terry tate gives the best service experience that I ever had | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ J B
I had a Volkswagen Jetta delivered by carvana. It test drove fine but the second time I drove it the engine light, and several other warning lights, came on. I took it to get a diagnostic and the results showed that it would most likely be expensive to repair everything. I was so anxious, frustrated and upset but I called Napleton VW | Read Full Review
3/7/2026 12:00:00 AM | Google
★★★★★ Brad Davis
I had a great test drive experience here with salesman John Bradley. I visited the dealership a few times during my vehicle search, and it was a really friendly and low-pressure environment. I ultimately purchased a vehicle elsewhere because Napleton didn't have what I wanted on the lot, and it seemed like they weren't going to have | Read Full Review
3/7/2026 12:00:00 AM | Google
★★★★★ Lauren Winegard
The process of buying the car was ok. The service department, aside from Kendra, was terrible. When I was ready to sell the car, I asked if they’d be interested in it. They weren’t. Then when we sold it, we worked directly with VW to cancel the extended warranty and VW said we’d get a refund directly from Napleton. My husband called | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Dawn Barnes
Josh and Bill are amazing to work with. My husband and I received exceptional service with no high pressure tactics. We recommend Josh as a top notch salesman. If you are in the market for a new/used automobile, check them out, you won't regret it. | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Katlyn
we drove our first car off the lot and thanks to mike & bill, it was the best experience as first time car buyers. they were so very friendly & so pleasant to work with. we had such a great experience & we are now driving our dream car thanks to them! will always recommend napleton, they took such great care of us! | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Howie Stewart
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2/11/2026 12:00:00 AM | Google
★★★★★ Kelly Eaton
I bought my Mitsubishi Outlander from Napleton a year ago. I have brought it back for 2 oil changes now and have been extremely impressed with how amazing the people are there. I hope I don’t need a new car again for a long time but I would definitely go back to Napleton again! | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Roger White
Purchased my 2008 Mitsubishi Endeavor from dealership that has always been amazing with precision of issues. I don't like the outcome of the diagnosis, but they tend to be correct. Matt is easy to work with and tech Preston is creative when parts do not exist anymore, (parking safety cable for the shifter). Engineer should be forced | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Olivia
Ron was amazing and so respectful. He knew my parameters and got me exactly what I wanted. Beautiful facility. Nice people. | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Preston Helmke
Friendly, professional, fiduciary, kind, patient. These are a few of a litany of positive words I could use to describe our experience here at Napleton. From the moment you walk in, to the moment you leave; the staff makes you feel welcome and cared for unlike many dealerships I've been to. Yes, it's their job to help and make a sale | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Robert Jackson
I came by and left my 2024 Mirage for service including an oil change. The work was done in an hour at the time of my appointment. It was quick, easy and smooth. Not a long wait time. I recommend Napleton Volkswagon/Mitshubishi when you are shopping for a new car. Great deals and good service. | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Trentyn Hamilton
What a wonderful car buying experience. Josh Butts helped me find the car I wanted. He and his dealership were very polite, friendly, and very helpful. Thank you guys for help on the new ride. I appreciate your guys hard work and attentiveness to your customers. If any one asks for best dealerships, I would recommend Volkswagen deale | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Headwaters RV Park
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12/25/2025 12:00:00 AM | Google
★★★★★ Bonni Douglas
We had a sound on my VW a few months ago that sounded like the turbo actuator going bad with a slow oil drip. We had two people check, that was the issue. We took it to VW to fix and without permission they dismantled my engine and claimed my timing chain and tensioner was bad, told me it was a $10,000 repair and kept raising that am | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Faith Ketchersid
I was very disappointed with how we were treated by the finance officer Bill Hall. After we left his office, we could clearly hear him talking about us negativly down the hall in an unprofessional way. It was disrespectful and completely inappropriate for someone representing the dealership. Up until that point, the sales process ha | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Madison Graves
Josh B is extremely polite and professional! He has a welcoming energy that makes you feel comfortable from the moment you meet him. Very attentive and helpful, made the whole experience smooth and enjoyable. Highly recommend working with him! | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Denise Schultz
The staff at Napleton has always been helpful. They have worked on my car for many years.. I currently had to have something checked that concerned me. I was able to have them look at it the next day. They had the shuttle take me to work as they checked my car. A part has to be ordered and then the rest of the repair will be complete | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Logan McGee
It’s been close to 20 years since I purchased a vehicle and really hate the process BUT Josh Butts made it super simple and easy. He was great to deal with, was fun, didn’t pressure the sale and ended it with fun social media post! I highly recommend him for your needs. Bill in finance also great too, he matched my USAA finance rates | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Kate Siebert
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11/25/2025 12:00:00 AM | Google
★★★★★ Tracie Russell
Josh Butts was the absolute best! He went above and beyond to take care of us and make sure I got the best deal possible! Highly recommend Napleton Volkswagen and ask for Josh Butts! | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ John and Tanya Jones
I’m satisfied with service advisor Blake and the fact that issue was fixed in one visit. I’m still 4 days late in shock how expensive it was. | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Andrew
Thankful for Napleton helping me trade in my wrecked VW and getting me into something different, shout out to Josh | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Jeremy Johnson
My experiences with the service department at this dealership has been mostly negative. Constant pushing of services, even re-pushing for the same services previously performed the trip before. I have been multiple times through out the last year, and today is the last. I will scrap the car before I bring it back to this place and de | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Joshua Summers
Blake was awesome to work with and he made the experience simple, fast, and enjoyable | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Jamie Mittlehauser
I went in to get my Tiguan serviced….. the Tiguan Mike M. sold me a couple years ago. While waiting, I decided to walk around to look at larger, AWD SUVs, that may better suit my needs. I started talking to Mike about what I was hoping to have in a vehicle and he handed me keys to a beautiful Atlas Cross Sport that happened to not on | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Brandon Lauer
I highly recommend Ron Jones as a salesperson. He was extremely helpful, professional, and straightforward throughout the entire purchasing process. Ron made everything clear and easy to understand, which made the experience smooth and stress-free. I truly appreciated his honesty and guidance. | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ J
Matt and the service technicians represent a professionally and efficiently run service department. Matt has helped me with 2 different possible problems with warning lights and took care of the problem right then and there, reassuring me that the vehicle was safe and good to go. He has also explained in straightforward and underst | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Will E.
I'm upping this review to 5 stars. ????? I can tell you that the Napleton group has a reputation for excellent customer service across all their dealerships. They're known for their knowledgeable staff, streamlined processes, and commitment to making the car buying or servicing experience as smooth and stress-free as possible. So, re | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Glenn Gage
We came to buy a used car at Napleton Autoworks. As we walked in Josh Butts gave a friendly greeting and asked how he could help us. We told him the items we were looking for in a vehicle. He immediately went out and brought two different vehicles for us to look at. Josh was very knowledgeable about both vehicles which helped us to m | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Emma Alsup
Josh Butts and Jana were so helpful and kind throughout the whole process! Everything was so smooth and they were not pushy at all! Thank you! | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Nikola Djorlev
Excellent service with awesome personal care from the driver. I would recommend them every day. | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Aj Cabanes
Shoutout to Joshua Butts for taking care of me! He truly wants what is best for your situation and will make the process easy for you. He is super easy to talk to and really knows his stuff ! | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ ryan lowery
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9/25/2025 12:00:00 AM | Google
★★★★★ Vishnu Menon
Josh made buying my car easy and stress-free! He was professional, knowledgeable, and genuinely helpful every step of the way. I felt confident and well-informed throughout the process—highly recommend him. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Jesse
We had a very good experience buying a truck here. Josh and Bill were both very friendly and made the process quick and easy. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Eliyahs Romans
Josh made the whole car buying process easy and stress-free. He was straightforward, answered my questions honestly, and didn’t pressure me into extras I didn’t want. I appreciated how patient and helpful he was from start to finish. If you’re looking at getting a car here, he’ll take good care of you. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Heath Johnson
We had an outstanding experience at Napleton VW in Springfield! From start to finish, the entire buying process was smooth, quick, and hassle-free. Mike M., Sean, and Drew were all fantastic to work with — professional, friendly, and truly focused on making sure everything went right. What stood out the most was how efficient and str | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Chris Byler
Josh was great. Knowledgeable, efficient and friendly. Overall a very good car buying experience | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ marcia simpson
Nice salesman and just check the vehicle | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Ron Clark
You won't find a more knowledgeable and courteous service department than Napleton Volkswagen. They know the vehicles they service very well. Moreover, they deliver on their promises when it comes to doing the work correctly and on time. I am generally reluctant to take a car to what some derisively refer to as the "dealership" for m | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Tara Walton
Found the perfect new car for cheaper than used cars elsewhere. Sean was super helpful and wonderful without any pressure. The whole experience was easy and fun - not something I'm used to in car buying! 10/10. Go see Sean ?? | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Dana Perkins
This review will not come close to how appreciative I am of this place! I tried 3 other lots that ran me through the wringer! Brian was great and I can't say enough about Bill Hall the loan officer that got me one heck of a deal! He went above and beyond show me where I stay with my credit and got me the deal that was best for me and | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Carolyn Esparza
I had the pleasure of working with Josh in sales & Bill in Financing - I would highly recommend going to see them for your next car purchase! I came in looking for a used vehicle, and left with a brand new Mitsubishi, for right about the same monthly payment. They know their stuff, and they work hard to get you in and out without any | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Makayla Humble
I had an amazing experience here! They made the entire car buying process quick and easy! I was barely there 3 hours and walked away with my dream car!!! Special thanks to bill and Ron!!! | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Dan Maes
I wish I would have brought my wife's EOS to Napleton in the first place. I took a shortcut for certain reason's and now I have a bigger mess on my hands. I made the appt. with Matt at Napleton. Check in was fast and smooth. My instructions/requests were accommodated and followed up on as requested. The problem was diagnosed as s | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Ulfgar Jülder
Had the worst customer service experience of my life from Josh. Very dismissive of what I was looking for and just kept suggesting more expensive vehicles, it just felt like all he wanted was another big commission, and didn't care about my needs as a customer. I would recommend to avoid this place, atleast if he is your sales rep. | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Tony Bryan Ashworth
My wife and I were looking for a particular type of vehicle and our salesman. Josh did such a great job. Before the listing of our Lexus was placed the vehicle was being preped for sale so we were able to go over and see it. So we made the deal on the same day it couldn’t have gone any better and we love our Lexus. | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Justin Kelly
Awesome staff there at Springfield VW. I received outstanding customer service. Thanks! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Kashea Vanhook
Ron and Bill were both amazing to work with! Very kind and genuine. This dealership deserves 10 stars!!! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Gary Metzger
Professionalism, customer courtesy, facilities, knowledge and communication are all deserving of a 5 Star Plus rating. | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ LC
Mike Moss was great with us! When it came to showing, giving us space to look and test drive different cars. He was helpful and informative in every way. He went above and beyond. I originally went in to look at one car but he showed me others in the same price range, miles, etc. and I ended up getting a better deal on a different on | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Jeff Prangler
Jeff was very helpful | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ W. Branham
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6/25/2025 12:00:00 AM | Google
★★★★★ April “Honey” Berry
JOSH BUTTS delivered a COSMIC EXPERIENCE buying a car! I said what I said! josh butts We are old-ish and have bought many vehicles over the decades... after some research we were down to three make/models we were considering (Toyota, Hyundai, VW) all it took was meeting the worlds best car salesmanJOSH BUTTS to sort it out! Nope tha | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Knox Key
Napelton was great for a first ever car purchase. Everyone we worked with were helpful and not at all pushy. | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Tim Fredenburg
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6/25/2025 12:00:00 AM | Google
★★★★★ alia fogerty
I’m pretty frustrated with the warranty experience I went through. My vehicle wouldn’t start, so I had it towed to VW. When we got there, my friend had to argue on my behalf to confirm that my warranty was still valid and that warranty periods could stack—something the staff didn’t seem to be aware of. They quickly diagnosed part o | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Alex Ivie
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5/25/2025 12:00:00 AM | Google
★★★★★ Bill Casey
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5/25/2025 12:00:00 AM | Google
★★★★★ Jonathan Frye
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4/25/2025 12:00:00 AM | Google
★★★★★ Katie Rostam
YOU CAN TRUST THIS DEALERSHIP!!! We recently purchased a used 2017 Nissan Pathfinder from this dealership. Within 24 hours, the check engine light came on and we found out the Catalytic Converter needed to be replaced. The dealership had us bring the vehicle back and gave us a loaner vehicle to use for free while our vehicle was bein | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Tori Turner
My fiancé and I cannot say enough good things about John Bradley and this dealership! The process was EXTREMELY quick and easy from start to finish.. from the thorough listing post/pictures, to looking at the car & test driving, to purchase. All in all we were at the dealership for about an hour. We got a great deal on our trade in a | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Tawni Valladares
Cannot say enough good things about our experience here. Both our sales agent, Torry, and our lender agent, Ethan, were so helpful and friendly. They made the process of leasing a new vehicle so easy. We never felt any pressure but got so much help in being able to get what we wanted and stay in our budget. Absolutely a great experie | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Michael Mow
It's a car dealership. Not much else to say about it. | Read Full Review
4/25/2025 12:00:00 AM | Google

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