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Gossett Volkswagen of Germantown

★★★★★(101)read reviews

7420 Winchester Rd, Memphis, TN 38125

(901) 251-0193 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Joshua Niswonger
Jennifer always takes good care of us! She is very helpful providing useful information. | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ Samara Shofner
Service was horrible, I came in in December to get my car checked up on before my annual trip to Florida. I wanted to make sure that everything was safe for me and my family to drive the day after I spent over $1500 at Volkswagen getting my car fixed. My engine light popped on. I immediately called your store and spoke to a woman who | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ Shanita Johnson
Great experience. Everyone was friendly and helpful. Lee Crumb is the best! Service department is top notch! | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ Willie Alexander
Great service. Although the consultant I talked with on the phone had booked my service on Covington Pike, they checked and had it moved to their facility and took my car right on in. Oil change and tire rotation took about 35-40 minutes and I was out in no time. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Mannette Blackwell
Fast and efficient | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Cammy Henry
This Volkswagen location off of Winchester was by far the best car buying experience ever. My husband and I purchased two vehicles and the entire process was quick, easy and hassle free. The sales team were awesome, helpful, knowledgeable and ready to assist. It makes us always want to come back to this dealership in the future. I hi | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Charlotte Williams
No pictures please thank you... | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ ???? ???????
Great customer service! | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ cynthia sanders
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4/30/2025 12:00:00 AM | Google
★★★★★ Cassandra Greene
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4/29/2025 12:00:00 AM | Google
★★★★★ Jewell Paige
Gosset Volkswagen, Germantown has Great People working throughout their business. Every time I come to get service I get Top-Notch Service. I would recommend them to do any of your car services. They will check out your car, and let you know what's wrong and give you an opportunity to make your decision before they do any thing. | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ Thomas Koslowski
The service department at Gossett Volkswagen Germantown is outstanding! Everyone was professional, efficient, and kept me updated throughout the process. They took great care of my vehicle and made the entire experience easy and stress-free. I highly recommend them for anyone needing service you can trust! | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ Telesha White
Jennifer is very nice and polite. She has great customer service skills. She’s awesome!! | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ kathy hunt
I give this a 5 star on recent service because of Jennifer, service manager. I’ve done business with her for years and I trust and thank her. | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ BARBARA FLEMING
Timely and trustworthy. No gimmicks or surprises | Read Full Review
4/19/2025 12:00:00 AM | Google
★★★★★ Al Gabriel
We have always received great service at Gossett Volkswagen Germantown!!! | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Sweetie Wooten-McKenzie
Staff very friendly, professional, helpful and knowledgeable!!! ???????? | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Geraldine Matheney
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4/14/2025 12:00:00 AM | Google
★★★★★ Tom Basehart
Excellent service | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ Angie Bain
Friendly and knowledgeable staff who will help you find what you are looking for in a vehicle. | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ Marianne Fox
Very efficient | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ Matt Meyer
Great group of people and overall experience at Gossett VW Germantown - Jason (General Sales Manager) especially has always gone above and beyond for us in finding my family the right vehicles + working with the service team and other departments (when needed) to resolve any issues that come up in a timely manner. Just like everywher | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Sam Upshaw
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4/2/2025 12:00:00 AM | Google
★★★★★ Donna James
Thank you for taking care of my Tiguan. My car had a SOS light and a service light on since 3/1. I was afraid to drive not knowing if I had any other issues that would damage the car. When I finally got in for service at the Covington Pike store, they had an issue with staffing. The service manager (Aaron) took over and touched base | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Chris Wasson
Great staff. Always a pleasure working with everyone here. | Read Full Review
3/28/2025 12:00:00 AM | Google
★★★★★ Susan Muirhead
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3/28/2025 12:00:00 AM | Google
★★★★★ Amy Therres
Always a pleasure to have my car serviced here. Ms Jennifer will always be my go it. She it honest, reliable and keeps me informed at all times. | Read Full Review
3/28/2025 12:00:00 AM | Google
★★★★★ Jessica Laurel Kent
Overall, I was pleased with the services provided at this location. I bought a 2014 VW Beetle from another dealership, and just wanted an inspection, oil change, etc. I set up an appointment online which was wonderfully convenient. Everyone was friendly and greeted us; this location has a nice and quiet waiting area. Drew was the | Read Full Review
3/25/2025 12:00:00 AM | Google
★★★★★ Glen Gallagher
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3/25/2025 12:00:00 AM | Google
★★★★★ Terry Boone
Great experience an service | Read Full Review
3/22/2025 12:00:00 AM | Google
★★★★★ Bamidele Booker
I have been a customer for about 7 years and the service has always been excellent. | Read Full Review
3/22/2025 12:00:00 AM | Google
★★★★★ Katie Linder
The service department is top tier. Specifically, Jennifer Osborne. She is patient and worked with me and my “it’s making a creaking noise somewhere…” business. Thankful for people that go the extra mile. | Read Full Review
3/22/2025 12:00:00 AM | Google
★★★★★ Calvin Brooks
Jennifer the service advisor was great. | Read Full Review
3/21/2025 12:00:00 AM | Google
★★★★★ Earl Jones
First I appreciate them taking care of me. My car’s oil cooler was hot by a rock. And they got it fixed. But on my way home, my car started to overheat. I took my car to my VW dealer in my area. My VW dealer said the overheating was due to Gossett. I called Gossett and left a message with Jennifer in the service department. I’ve not | Read Full Review
3/21/2025 12:00:00 AM | Google
★★★★★ Robert Dockery
The service have always been great and I enjoyed the service personal. This are always totally professional | Read Full Review
3/15/2025 12:00:00 AM | Google
★★★★★ JoEvelyn Eubanks
They are so efficient at what they do.....and they do it in a timely manner. 5 stars and 2???????? up!!! | Read Full Review
3/12/2025 12:00:00 AM | Google
★★★★★ Alicia Wade
Always a good experience. I love the text alerts as your vehicle goes thru the service process. An the work was completed early | Read Full Review
3/10/2025 12:00:00 AM | Google
★★★★★ Jennifer G.
Ralph and Luke were very helpful as well as the manager at the front desk. I’ve gotten many complements on my VW Atlas and it’s got some pretty great features on it. They were all very patient with my concerns and questions as well. | Read Full Review
3/7/2025 12:00:00 AM | Google
★★★★★ portia owens
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3/7/2025 12:00:00 AM | Google
★★★★★ Jakeria Flowers
I love this location. The customer service is TOP tier. I have a great experience everytime I bring my vehicle for service. Jennifer and Drew is very professional. Mr. Russell answer any questions or concerns I may have. | Read Full Review
3/5/2025 12:00:00 AM | Google
★★★★★ Your's Pranay
I am a big fan of Volkswagen. We took Tiguan SE in 2022 from Gosset Germantown Volkswagen. We were very happy with the car. But we loved the Atlas so much that we went to trade in our Tigavan.But that deal didn't happen, they didn't give us a deal that we can afford whenever we like. They didn't even try to stop us.So we left there. | Read Full Review
3/5/2025 12:00:00 AM | Google
★★★★★ Raul Ribeiro
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2/28/2025 12:00:00 AM | Google
★★★★★ sharon wicks
Customer service was excellent. Mr. Lee is to be commended for his expertise and love for what he does daily. | Read Full Review
2/28/2025 12:00:00 AM | Google
★★★★★ Elizabeth Howard
Always very thorough and courteous! I highly recommend them! | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Valerie Gray
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2/27/2025 12:00:00 AM | Google
★★★★★ Stev Smith
Service was great ?? | Read Full Review
2/22/2025 12:00:00 AM | Google
★★★★★ David Baytos
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2/22/2025 12:00:00 AM | Google
★★★★★ Felicia Jackson
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2/20/2025 12:00:00 AM | Google
★★★★★ Julie Feisthamel
I really enjoy that this team at Germantown is very small and family oriented. They project a time frame and meet it and sometimes get it done sooner. They have been nothing but courteous. I thank you all for your kindness and professionalism! | Read Full Review
2/18/2025 12:00:00 AM | Google
★★★★★ Shaneka L. Watkins
Arthur was my salesperson. He was very helpful and friendly. Knowledgeable and honest. He even made sure I knew how to set up the apps & Bluetooth. The entire team worked together and patiently answered every question that I had. If I purchase another vehicle, it will definitely be from Gossett on Winchester. Thanks guys! | Read Full Review
2/15/2025 12:00:00 AM | Google
★★★★★ Kannan Egambaram
I recently had my vehicle serviced at Gossett and had a great experience—thank you! | Read Full Review
2/15/2025 12:00:00 AM | Google
★★★★★ Mary James
Efficient and courteous as always! Thank you!!!! | Read Full Review
2/14/2025 12:00:00 AM | Google
★★★★★ Valarie Jackson
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2/13/2025 12:00:00 AM | Google
★★★★★ Bobby Eubanks
Ok | Read Full Review
2/13/2025 12:00:00 AM | Google
★★★★★ Mhv Mafia
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2/8/2025 12:00:00 AM | Google
★★★★★ russell Wright
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2/5/2025 12:00:00 AM | Google
★★★★★ Sherry Barnett
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2/5/2025 12:00:00 AM | Google
★★★★★ Brandon Williamson
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2/4/2025 12:00:00 AM | Google
★★★★★ Brenda Butl
My experience was great. My scheduled appoint went very smoothly. Thanks | Read Full Review
2/1/2025 12:00:00 AM | Google
★★★★★ Your's Pranay
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2/1/2025 12:00:00 AM | Google
★★★★★ Felicia Todd-Jones
I went in for my 30,000 mile inspection. I asked for a battery for my fob, didn’t get it. Dashboard still saying replace key battery. They said I need new tires for the front, but don’t still have deep threads on front tires. | Read Full Review
2/1/2025 12:00:00 AM | Google
★★★★★ Ed Hunter
Great service, Drew was helpful and efficient | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ C Danyell Jones
VW-Germantown is the best. Since day one their staff has always been the friendliest. Keep you aware of your service. | Read Full Review
1/28/2025 12:00:00 AM | Google
★★★★★ Kj C
Service was great. Staff is very nice and attentive. | Read Full Review
1/25/2025 12:00:00 AM | Google
★★★★★ Larry Wilson
Everyone was very nice. Customer service is a 10 out of 10 | Read Full Review
1/25/2025 12:00:00 AM | Google
★★★★★ Tori Pinckney
Outstanding and friendly service. | Read Full Review
1/23/2025 12:00:00 AM | Google
★★★★★ Faquanta Jones
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1/23/2025 12:00:00 AM | Google
★★★★★ Ss Vo
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1/23/2025 12:00:00 AM | Google
★★★★★ Anthony Governale
Great customer service. Everyone was accommodating. The young gentleman who worked on my car for the oil change and tire rotation did a great job. Quick too | Read Full Review
1/23/2025 12:00:00 AM | Google
★★★★★ Sabrina
Timely services rendered. | Read Full Review
1/15/2025 12:00:00 AM | Google
★★★★★ Mary Ellen Jensen
The staff and service provided has always been impeccable. Thank you. | Read Full Review
12/25/2024 12:00:00 AM | Google
★★★★★ Stev Smith
Provided great service | Read Full Review
12/24/2024 12:00:00 AM | Google
★★★★★ carolyn clark
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12/20/2024 12:00:00 AM | Google
★★★★★ Barbara Clark
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12/19/2024 12:00:00 AM | Google
★★★★★ Martin K
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12/19/2024 12:00:00 AM | Google
★★★★★ Freddy Diaz
Very dedicated staff, excellent service | Read Full Review
12/15/2024 12:00:00 AM | Google
★★★★★ Levon Tyler
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12/15/2024 12:00:00 AM | Google
★★★★★ Tamara Burnett
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12/14/2024 12:00:00 AM | Google
★★★★★ Ben Dennie
The staff is great! The service is top notch! They certainly have my future business also. | Read Full Review
12/13/2024 12:00:00 AM | Google
★★★★★ Calvin Brooks
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12/6/2024 12:00:00 AM | Google
★★★★★ Hailey Bond
All of the staff are very helpful and attentive! There is a reason I always come back to Volkswagen Germantown when I need help! | Read Full Review
12/5/2024 12:00:00 AM | Google
★★★★★ John “Johnvc44” Ciocca
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12/5/2024 12:00:00 AM | Google
★★★★★ Lelia Nelson
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12/5/2024 12:00:00 AM | Google
★★★★★ Ronnette Richmond
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11/12/2024 12:00:00 AM | Google
★★★★★ Cathy McPherson
Prompt friendly service. Jennifer and Drew were great!!! Clean spacious facility. Very nice! | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Kaye
This new management is on point!!! I’ve been asked by every person who has walked passed me if I needed any type of beverage or assistance! I love great customer service!! 2 yr update: they’re service dept is the worse. I dread even taking my car here. This has been for my last 2 oil changes and tire replacement. It took over 4 mont | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Jacob Poole
This used to be my favorite dealership, but lately the service department has been trying to upsell me more and more. The last straw was the last time I came and they tried to charge me $50 for a cabin filter which takes 5 minutes to change. I did it at home and was shocked to see the filter I pulled out looking exactly like the bran | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Shelbi Renaldo
Told me they’d run my credit once, ran it 3x. Was there for 4 hours for a trade in, let the manager dog my car out for no reason because we were told we couldn’t trade a 40,000$ car in without a down payment for a 16,000$ car. Don’t waste your time. | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Shanita Johnson
Great experience. Everyone was friendly and helpful. Lee Crumb is the best! | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Tommy Enricco
I wanted to specially thank Jason, Lisa, Nate, and Alicia for everything they did to make things right. These folks truly care about their customers and I am so happy we purchased our Atlas from you all. This will not be our last. You all truly went above and beyond. Thank you all so much. It means the world to me how well you all tr | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Naila Robinson-Young
I took my Suv in for brake service, and not only did I find out that the service was free of charge due to a factory warranty....but they also washed my vehicle too! Then they handed my keys over with a smile. This location has the BEST customer service! I love it here! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Tommy Enricco
Had an interesting purchase of a brand new Atlas and a bit disappointed on how some things were ran. I’ve purchased over 25-30 vehicles in my lifetime, and can say I’m not certain about this dealer. It’s our second atlas, as our first was purchased out of state as well and it went super well. As a matter of fact, I purchased another | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Steff
This dealership is AWFUL and has made me never ever like nor consider buying a VW.. I had my car about 2 months the engine needed work they replaced it, the mechanic that fixed it supposedly had “25 years experience” well the engine went back out. It was suppose to be replaced with a new one and guess what it was only warranty for 12 | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Matthew Langston
-informed me of a recall and pursued fixing it -tolerated repeated phone calls with dumb questions -everyone was kind -service went as scheduled -not being able to prove my identity remotely or have a locksmith come to me sucked. I incurred expenses you didn't profit off of that, I think you could offer. This is a suggestion, not a | Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ A C
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7/16/2024 12:00:00 AM | Google
★★★★★ Barbara Crawford
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7/12/2024 12:00:00 AM | Google
★★★★★ Manoj Patel
Very good service and good response all staff | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Shameka Edwards
Great service team | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Pam Gross
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6/10/2024 12:00:00 AM | Google
★★★★★ Jin-Young Lee
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5/21/2024 12:00:00 AM | Google
★★★★★ Eddie Ross 111
I was given an appointment. I got there a few minutes early and was told about a hour to a hour and half they should be done with my vehicle and that it was along with a few small issues I had but the prices were reasonable so It took just a few minutes more but everything was done and the young man who took care of was nice and on p | Read Full Review
5/16/2024 12:00:00 AM | Google

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