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Schmelz Countryside Volkswagen

★★★★★(45)read reviews

1180 Highway 36 E, Maplewood, MN 55109

(651) 356-6174 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Shelly Munyon
5 Stars to Russell! He was super responsive during my search and purchase of a new VW Tiguan. He was very helpful and professional. Schmelz had the largest VW selection in the area. The dealership parking lot needs some re-organizing. It was confusing where to park and enter the building. The Finance Manager, I thought gave off | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Max
Schmelz Countryside Volkswagen was a highly professional and personalized experience. Ralph, Mike, and Eric were exceptional, making the experience feel more than just another customer. The entirety of the staff makes this location worth the visit. The professionalism was also great regarding clear communication, efficiency, and expe | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ JB
I purchased a vehicle at Schmelz Countryside VW in Nov 2025. I was contacted via phone by who I believe was the customer service team to schedule a time to bring in my trade in for evaluation and to then complete the purchase process. However, when I showed up to the dealership for the appointment, the sales team and technicians had | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Sifet Rahic
Great customer service , Very knowledgeable and highly recommended | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ gh express llc
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2/25/2026 12:00:00 AM | Google
★★★★★ Hayleab Teklu
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2/25/2026 12:00:00 AM | Google
★★★★★ Heather Frederickson
I purchased a new vehicle from Schmelz and had a fantastic experience! Kolleen made the process super easy and was incredibly helpful, making everything smooth and enjoyable. Highly recommend! | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ Brass Elephant
Recently purchased a Taos from here, Collen was our sales person. She was ok to deal with, as bad luck should have it, her brother Eric was the finance person. Now is when it gets unprofessional, they bickered back and forth just like siblings, I could have done without that, it was very uncomfortable at times. I had nervous laughter | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ Angie Carstensen
Family member purchased first vehicle from them. Check engine light appeared three weeks after purchase, followed their service guys recommendations for testing it and resetting it. One week later flashing check engine light. We are looking at a $4000 repair. | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ Keqin McDonald
My tire pressure warning light indicated an issue, so I drove here. The lady at the service area, named Savannah (I’m not sure if I spelled it right), was incredibly warm and attentive. She checked my tire pressure and inflated each tire properly. Plus, it was free of charge. I’m truly grateful for Volkswagen’s warm service in such c | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Vadim Nicula
Thx for your respect! | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Randy Brueske
We drove 2 hours to Schmelz, to look at a Jeep, we had such a wonderful experience. We were greeted by a friendly staff, and of course Diore, the perfect dog. All of our questions were answered, and also discussed things, that we would not have thought of. You will not be dissapointed, at this family owned dealership! | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Zaxten Anderson
Dylan K: Good guy, helped find the best vehicle that suits ALL our needs. Very happy with the one we choose. Mike: Super nice guy! Very bubbly, polite and friendly! Eric: WOW! Hilarious and the perfect person you want to do boring paperwork with! Dior was a great assistant as well! ??! - Kayden & Kayson | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Robbie Loerzel
I just want to give a big shoutout to Russell in sales, and Jason the manager for helping my friend and I out today! Being in car sales myself, I was a little skeptical going somewhere different from where I work. After just a few minutes, talking with a couple employees it put my mind at easy shopping at your store. We had an awesom | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Toby Begnaud
Disorganized and poor service. I returned my 2023 lease over 2 weeks early when we moved to a 2025 ID4 and asked specifically for a return receipt or odometer statement and was told I'd receive it via mail. Nothing arrived and Schmelz failed to recognize the return until after the lease end date. As a result VW financial invoiced | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Tom Fruen
Over the past decade, my family purchased three brand-new vehicles from Schmelz Countryside Volkswagen. Our most recent was a 2021 Volkswagen Tiguan, and unfortunately, the experience surrounding this vehicle changed everything. From early ownership, the car had persistent, major failures. The sunroof broke twice, the roof leaked, a | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Carol Thies
Schmelz countryside is a great place to purchase a car and to return for any type of service you need. Ben Wright was very understanding of my situation and met all my needs. He followed up with me a couple of times after my purchase of the VW Tiguan. | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Steve Adams
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1/2/2026 12:00:00 AM | Google
★★★★★ Kathy Meyers
This was the best experience I’ve ever had at a car dealership. Everyone was so nice and never made me feel pressured or rushed. They not only encouraged me to ask questions but answered questions that I didn’t even know I had until they gave me the information. I was interested in leasing a car, which I had never done before, and th | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ thomas bader
Needed to quickly get a car after hitting a deer and went to Ralph Ludden at Schmelz for the 11th time. Ralph jumped in, let us hold a car until the insurance $$ was received and got us in and out quickly. Always easy with Ralph. | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Kayla Redko
I have mixed feelings about my experience. The sales team communicated well, pricing was straightforward, and I genuinely love the Atlas, it’s an amazing vehicle. Unfortunately, the experience fell apart in the finance office. The finance manager was not up to date on out-of-state rules or taxes, which caused confusion and extra out | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Brad Sherman
Great car buying experience here! I live in Phoenix and found a used Alfa in the color I was looking for here at Schmelz. I travelled to St Paul to see the car and subsequently made the purchase. Everybody I dealt with at Schmelz was friendly and helpful, from the lady who answers the phone, to Dan in sales and Seth in finance. O | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Mariah Hitchcock
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12/2/2025 12:00:00 AM | Google
★★★★★ Tyson Stene
I usually like to work on my own car and avoid shops, but I was genuinely blown away by how quick and easy they made everything. Huge shoutout to Matt!!! Guy was fast, helpful, and got my heater core replaced along with my MK7 recalls without any hassle in the same day!! Their price even beat another shop I was quoted at. Easily a 10 | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Swapnil Puranik
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12/2/2025 12:00:00 AM | Google
★★★★★ Alyse Howard
I made an appointment for a battery replacement because my truck was in a immobilized state.. I bought my own battery they were trying to charge me $300 + TAX alone for a VW battery. I found my own battery was told and googled all information on as to why the truck is in immobilizer state. I replaced my battery on both key fobs. It | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ James Nelson
Not impressed with the service here. Had many issues that we brought a car in for and every time it seems like there were only more issues after the fact. The service department here is hard to work with, unresponsive, expensive, and not friendly. One time a mechanic forgot to put the fastening bolts back on the splash pad under the | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ HamzaUS work
I had an excellent experience working with Ralph. He was patient, and truly focused on helping me He answered all my questions clearly, communicated well throughout the process, and made everything smooth. Highly recommend working with him. ?? | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Jason Luhmann
Ben did a great job taking care of me before and after doing the deal for a 500e! | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Jonathan Bouchier
Make sure you dont go there with a bumper sticker with a message in support of vulnerable people. They will treat you like trash. Also, if you take a shuttle from them, you get to hear about a bunch of right-wing propaganda and conspiracy theories from the driver. Update: I never heard back from management or anyone at this dealersh | Read Full Review
10/2/2025 12:00:00 AM | Google
★★★★★ Brooke Pathos
Ralph was incredibly helpful from start to finish! Since I was out of state, I was browsing vehicles online, and he promptly answered all of my questions with patience and professionalism. He went above and beyond to get me into the car I wanted as quickly and smoothly as possible. Ralph was not only knowledgeable but also genuinely | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Abbot Kinney
My experience at this dealership was extremely disappointing. Michael A, the representative I dealt with, was not only unhelpful during my very first car lease, but also disrespectful and racially insensitive throughout the process. Instead of being treated like a valued customer, I felt dismissed and disrespected as a person. To ma | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ steve
I have bought two (2) vws at schmalz. The 2017 Tiguan brought in for a rattle and they tried to sell me a unnecessary $5,000.00 turbo replacement...the car is still being driven 2 years later as is and is doing just fine. The 2022 Tiguan I bought here, like all 2022 Tiguans, has a defective engine. The piston rings allow oil to pass | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Shawn Crist
I took my new Volkswagen in for an engine check light and the service at Schmelz VW was thorough and they quickly got the problem. I purchase the VW in Eau Claire but I was not as impressed as the professionalism of Schmelz VW. I felt they have a better process and updated me on what they discovered. In the end everything was under w | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Asia
I recently worked with Schmelz Countryside to finance a vehicle and it was a pleasure working with them! The salesman I worked with, Ben, was really welcoming, helpful, and kind despite the long process, but I’m truly satisfied with my vehicle and my experience here because of him. I would 10/10 recommend working with them if they h | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Tina Hayes
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8/2/2025 12:00:00 AM | Google
★★★★★ Omer Albasan
I have had great business at this location for years. Shevawn keeps everything running smoothly and ensuring has all the details and takes care of the vehicle. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Jen M
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8/2/2025 12:00:00 AM | Google
★★★★★ Erik Hinkie
The service department is abysmal, and neither service manager, sales manager, nor ownership is responsive to problems. I took delivery of a 2023 ID.4 three months ago and recently learned that the smell in the vehicle is due to a clogged pollen filter, the wiper blades are shot, and the brake rotors are glazed due to "lot rot" (need | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Stewart Simon
Josh in sales provided excellent customer service and support. Schmelz prices their cars well and make the purchase process easy. There was a defect in my vehicle, which was repaired less than 24-hours after my purchase. I would recommend Schemlz Countryside to anybody in the market for a new or pre-owned vehicle. Will definitely gi | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Pam O'Neil
We had a wonderful experience with Schmelz. Our salesperson Andrew Heikkila was friendly and very knowledgeable. He answered all our questions, and went over all the features in our new car when we picked it up. I would highly recommend Schmelz and all their team again! | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Mike M
I have been a loyal customer for several years now. Never had a bad thing to say....until now. I dropped my car off on 5/7/25 for heater core replacement, coolant flush, oil change and tire rotation. When I picked it up on 5/9/25, i got no more than a mile up the road when the TPMS light comes on. I stopped and checked the tires, onl | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Yvonne Fifo
Schmelz is a family-owned dealership punctuated by integrity and transparency. In 2019, I worked with sales consultant Ralph Ludden to purchase a certified pre-owned Volkswagen Beetle. Wanting to swap my Beetle in for a roomier car, I returned to the dealership to work, once again, with Ralph and finance specialist Seth. I drove off | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ brian cunningham
I worked with technician Anthony and customer service Matt. I called Schmelz to schedule a repair for a recall item (fuel pump something). Anyway, I made the appointment on line and was contacted 30 minutes later by someone with instructions and questions about dropping off the vehicle. Pretty standard stuff. I dropped the car off th | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Trav R
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5/2/2025 12:00:00 AM | Google

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