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Williams Volkswagen, Inc.

★★★★★(138)read reviews

2186 Jolly Rd, Okemos, MI 48864

(517) 580-5452 Ask About Our Service Specials!

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Mon: 7:00 AM - 8:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Hannah Eichinger
Great service! Really appreciated the video update during the service, and all of the staff members I interacted with were very helpful. 10/10. | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Ethanie Defoe
I just rolled over 20,000 miles with my Atlas and had my second service appointment at Williams Volkswagen. I have had no issues or concerns with my car! It gives me such great peace of mind to drive a vehicle that is reliable and dependable. I love everything about my Atlas. The entire staff at Williams Volkswagen is always frien | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Jeff Brewer
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11/12/2024 12:00:00 AM | Google
★★★★★ Abby Brooks
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11/12/2024 12:00:00 AM | Google
★★★★★ Norma Moore
I like pulling into a warm dry floor, the shuttle car was clean the driver was friendly. However the radio was on a Political channel when I was dropped off and on when he picked me up. Maybe some light music would be good. They also wash my car inside and out, was very nice. Over the experience was good. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ David VanVoorhis
My wife and I brag about our Tiguan and how great our experiences have been with Milt Bliss, Steve Hankins, and the rest of the Volkswagen team. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Patrick Schmitter
The Service department did great. Could not have went smoother. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Justin English
Williams did a great job communicating the process and taking care of my vehicle. | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ William Mills
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11/4/2024 12:00:00 AM | Google
★★★★★ Benton
Sales staff was great | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Joni Westblade
My first time at this VW dealership. Very pleased with friendly, efficient service. | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Joe Maxheimer
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10/29/2024 12:00:00 AM | Google
★★★★★ Jill Scollon
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10/28/2024 12:00:00 AM | Google
★★★★★ Hunter Trombly
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10/28/2024 12:00:00 AM | Google
★★★★★ Robert Hinton
Dan Barstow gives you the complete VW buying experience! Friendly staff and very sharp building! | Read Full Review
10/27/2024 12:00:00 AM | Google
★★★★★ David Reeverts
Took my car in for a recall that they knew about. Set appointment over 2 weeks early. After waiting 1 hour they said they had to order parts and make another appointment! I had a second recall notice for an engine cover, lined up with parts to pick it up as it was on a different car, when I got there they said they had to install it | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ eric vollmer
My experience at Williams VW was great! From the customer service and work to the shuttle ride to the cleaning of the car. It was a pleasure to have them do the work on my car. | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Emily Hendrick
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10/18/2024 12:00:00 AM | Google
★★★★★ Matt Lindstrom
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10/18/2024 12:00:00 AM | Google
★★★★★ Cheryl Bliss
Wonderful service! | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Muhamed R
Feiendly people. Good service. Thank you! | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Patricia Jackson
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10/10/2024 12:00:00 AM | Google
★★★★★ Lorraine White
The waiting room was clean and stocked, the staff were friendly, and my services were timely. I really appreciated the service overview video. | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Luke Rakieten
I purchased a 2024 Tiguan from Williams Volkswagen. The experience was fantastic! The staff are friendly, helpful, and patient. They had a no pressure sales approach throughout the whole process and answered all my questions respectfully with a high degree of professionalism. I would highly recommend Williams VW if you’re looking for | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Vickie Thum
The service at Williams Volkswagen was excellent andy vehicle was serviced and washed ready to go in decent time. I was kept informed on each step in the process as well as shown the video of the service. Well done!! | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Alex H
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10/7/2024 12:00:00 AM | Google
★★★★★ Todd Hargrove
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10/5/2024 12:00:00 AM | Google
★★★★★ Darrell Eversole
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10/4/2024 12:00:00 AM | Google
★★★★★ Azhar Uddin
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9/27/2024 12:00:00 AM | Google
★★★★★ Candy Parker
They take care of their customers. The waiting area is so nice, the service is speedy and done to perfection. I always walk away with a clean car as if I just bought it. | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ David Reeverts
Took my car in for a recall that they knew about. Set appointment over 2 weeks early. After waiting 1 hour they said they had to order parts and make another appointment! I had a second recall notice for an engine cover, lined up with parts to pick it up as it was on a different car, when I got there they said they had to install it | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Krista McCallum Beatty
Great service as always. Flexible and good communication. | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ David Kastner
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9/23/2024 12:00:00 AM | Google
★★★★★ Josh Horvath
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9/22/2024 12:00:00 AM | Google
★★★★★ Steve Fox
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9/19/2024 12:00:00 AM | Google
★★★★★ JiQiang Xu
The morning time 'rear window defrost' on my new Jetta is VERY slow in Michigan fall when it's at around thirty (#30) degrees in morning. Could not see any change in the first ten minutes after a start. It took at least twenty minutes to see a backsight. Can not compare with the PASSART which is much strong defrosting. Is there any t | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Edward Sladek
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9/14/2024 12:00:00 AM | Google
★★★★★ marc marc Jr
Wonderful folks and i would for sure recommend. | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ MacKenzie Huber
I went for a basic oil change and when I got to my car it was washed :) and they even cleaned my floor mats for me | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Ed Enciso
My wife and I had a great car buying experience at Williams VW Okemos. From car showing, to test drive to negotiation and purchase we felt appreciated as valuable customers. Special thanks to Hanna and James for their assistance. We definitely will be buying our next car at this dealership. | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Mary Pugmire
Excellent | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Cindy Kosloski
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9/4/2024 12:00:00 AM | Google
★★★★★ Traca Tuthill
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9/4/2024 12:00:00 AM | Google
★★★★★ Cindy Jubeck
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9/3/2024 12:00:00 AM | Google
★★★★★ Marlene Soderstrom
Service is great! | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ K Si
As always an amazing experience. Buying my new to me car was great all thanks to Dan! I would highly recommend Williams Auto World and Dan to anyone! | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Marianna Marshall
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8/29/2024 12:00:00 AM | Google
★★★★★ Zack kelly
Great buying experience. James was awesome to work with. | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ J FLUHARTY
Quick check in and check out. Thank you for a great experience! | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Ryan Eggebrecht
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8/23/2024 12:00:00 AM | Google
★★★★★ A Mari
Excellent customer service! Friendly, knowledgeable and exceeded expectations. Will be back! | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Wayne Taylor
Excellent and quick service. Happy with this dealership. Please note “Dr. Evil” imprinted as a phone on my system interface. Also the settings on my GUI were not returned. The two floor mats in the front were not vacuumed. | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Jim Prieto
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8/19/2024 12:00:00 AM | Google
★★★★★ petegeo1
Great dealer! Fast and friendly service with employees that really care about their customers! | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Q_B-R&R
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8/19/2024 12:00:00 AM | Google
★★★★★ Roberto Mendoza
The service department has always been excellent, and now, at the new location, it has been outstanding. Technicians and service advisors explain things clearly and are not pushy with unnecessary add ons. They send you updates over text messages while you wait, and even a short video of the routine inspection. The reason for the 4 s | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Shawn Hamlin
Got in last minute to get a key programmed. They told me it would be a day later than I needed my car to be ready. I told them my situation and my daughter was terminally sick and I needed to get to her. They made sure my car was ready a day earlier so I could get to her. Above and beyond! | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Lisa Payne
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8/13/2024 12:00:00 AM | Google
★★★★★ Amanda Bussa
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8/13/2024 12:00:00 AM | Google
★★★★★ Shannon Cowan
Have a video saying my almost new brakes were in the red. Left two messages with service manager, no return call. Spoke to two service advisors. Was told it must have just been a mistake. Be careful. | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Eric Voss
We were helped by Steve and Hatch in service. A+++ They went above and beyond to help us. | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Stephanie Dailey
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8/8/2024 12:00:00 AM | Google
★★★★★ Maria Della Corte
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8/8/2024 12:00:00 AM | Google
★★★★★ Tom Lilley
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8/8/2024 12:00:00 AM | Google
★★★★★ Kawanna Jackson
Clean, efficient, and being able to see my car being serviced in real time is a bonus. | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Kally D
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8/6/2024 12:00:00 AM | Google
★★★★★ eric johnson
We are always happy with the service we get. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Antoinette Tucker
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8/2/2024 12:00:00 AM | Google
★★★★★ John Froehlich
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8/1/2024 12:00:00 AM | Google
★★★★★ Sue Kellogg
Dan is so knowledgeable about all aspects of the sales process and the VW products. He is very professional and pleasant. I am a return customer (fourth time) and I have been very pleased with the vehicles. | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Julie Alvarado
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8/1/2024 12:00:00 AM | Google
★★★★★ Kate Kowalczyk
Service dept- When trying to book an appointment for an oil change online I got a message that the site was not working. I called and made an appointment approximately 1.5 weeks ahead of time. When I arrived I was told they did not have my appointment. I waited 1.5 hours for an oil change/initial system check. I asked for a tire rota | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Lauren. Gewirtz
Always professional and reliable service. | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Maribeth Fletcher
Very thorough fluid level check, oil change, and all point inspection. | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Wendy Clow
Smooth, easy, friendly experience all the way around. From scheduling to service. 10/10 recommend. They’ve got customer service figured out. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Chris
More then satisfied with the service and quality of work. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Janis McCrackin
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7/25/2024 12:00:00 AM | Google
★★★★★ Sherrie Arnold
Always the best care and service | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Justin Bledden
Hannah is great! I appreciate all she has done for me. | Read Full Review
7/22/2024 12:00:00 AM | Google
★★★★★ Brynn Wilson
I texted the number they gave me twice with no response and an oil change took double the time it should have. | Read Full Review
7/22/2024 12:00:00 AM | Google
★★★★★ Brooke Regan
They did great work on my car and they were very time efficient and kept me updated every step of the way! | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Siddiqua Mazhar
Overall good | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Angie Reineke
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7/17/2024 12:00:00 AM | Google
★★★★★ Carl Berendsohn
Love my Jetta… and their service was great. | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Zeynep Kunt
Very helpful and friendly salespeople! | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Lingxiao Ma
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7/14/2024 12:00:00 AM | Google
★★★★★ Joanne Martin
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7/14/2024 12:00:00 AM | Google
★★★★★ Greg Murray
Maintenance needed done in the middle of a trip just a thousand miles from home. Called up- told to bring it in- a few hiccups in timing, but the service people made up for everything. Good Wi-Fi on site, nice enough people, just wish chairs were more comfortable. Kinda sad nobody came over to try to sell me a car- they had some nice | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Danielle Hopkins
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6/25/2024 12:00:00 AM | Google
★★★★★ michael mellgard
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6/23/2024 12:00:00 AM | Google
★★★★★ John Trumley
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6/19/2024 12:00:00 AM | Google
★★★★★ tom hattis
Took atlas in for service (oil change) and went home with new atlas. Wife is Very happy. | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Madelyn DeNova
Best experience we've had when looking for a new car. Dan was wonderful to work with and we greatly appreciated his honesty when comparing vehicles. Highly recommend! | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ Gloria Torres
This was the worst experience I have ever had . | Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ Jin Hwan Oh
Friendly staff and great service. | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Daniel Mok
Came for oil change and tire rotations. Everything was smooth and professional. | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Nancy Barstow
My experience with the mechanics at Williams Auto World was really good. They found the problems and fixed them as well as doing the scheduled maintenance. Thank you for making my car safe again.?? | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Sharon Dhanak
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6/11/2024 12:00:00 AM | Google
★★★★★ Karin Conlon
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6/11/2024 12:00:00 AM | Google
★★★★★ Kari Kammel
Great experience purchasing a car from James and team. Appreciate the respectful, prompt service that was informative but not pushy. Thanks! | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Kevin Mathis
Purchase of new GLI, handled seamlessly by Jeff Williams, Dan Barstow and whole team. Thank you to everyone. | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Ingrid Curtis
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6/9/2024 12:00:00 AM | Google
★★★★★ Bonnie “Coko” Bethka
Jeff was just the nicest person in service. However, that being said. I had my tires rotated during this service visit. After approximately 10 minutes on the road after leaving the dealership I received a low tire pressure warning. It was another hour on the road to get home. In the morning we checked our tire pressure and every tire | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Shellie Hoffman
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6/8/2024 12:00:00 AM | Google
★★★★★ Nick Graeser
Great buying experience with James and the team at William’s VW - we visited just about every dealer in greater Lansing and this experience was above any other - we purchased two cars! | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Emily Goebel
I had a great experience with James recently when purchasing a Volkswagen. He was extremely knowledgable, friendly, and made the process seem less. I would definitely recommend James and Williams Auto World to anyone looking to purchase or sell their vehicle. | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Patrick Schmitter
Jeff and the service department did great. Could not have went smoother. | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Ethanie Defoe
Experiencing my first routine oil change service with Williams Volkswagen further solidified my decision to purchase my Atlas. I have never loved a car more. The ease of use, comfortability, quality and dependency far exceeds anything I’ve ever owned. Williams Volkswagen was wonderful to work with, answering all my questions and g | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Jim Smith
Great experience. Jeff was very helpful! | Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ William Hamilton
2023 Jetta. Certified. Beautiful car. Spotless - like new. Great warranty coverage. Clean fresh quiet dealship. The place is a clean as a dairy. Sales folks and finance guy were fine to deal with. I didn't feel pressured. | Read Full Review
6/2/2024 12:00:00 AM | Google
★★★★★ Caren Hoeft
Bought a beautiful Passat from Dan Barstow, he is the best!!! He made the entire experience easy, and enjoyable. Thank you Williams VW | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Frederick Fritz
They got me right in and out. The work was done well. | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Paul R.
I was very pleased with the service done to my jetta recently. The removal of several seized lug bolts on the wheels/ tires. Not an easy job for anyone. The work was done correctly and professionally. And.. The price tag for the work was less than I had expected. Thank you Paul | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Christopher Brooks
Got my recall fixed but will update after few months to let you guys know about it | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Alain Piette
Great and flexible service. Appreciated getting service on a very short notice. | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ bcnate77
Milt was very professional and understanding. Took longer than anticipated and that reflected on the bill! Car is running like its brand new again | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ Sandro Plamp
2/28/2024: My service advisor, Jeffrey Williams of Williams Volkswagen took me in on short notice on an early Monday morning for an urgent diagnosis of a leak originating from the engine compartment. Despite my regular appointment being towards the end of the day, I surprisingly received the diagnosis of the issue well before noon. A | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Jennifer L.
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5/25/2024 12:00:00 AM | Google
★★★★★ Ray Salisbury
I brought in my 2012 CC. Excellent service team, Jeff was such an awesome person to work with. They fixed the problem quickly and got it back to me the same day running and looking like brand new. I highly recommend these folks and their great service team. | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Meagan Awesome
Came in for some Service on my 2019 beetle, they did a great job- had me in and out within the day and left my car in beautiful shape! | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Koray Gurbuz
Very welcoming and warm atmosphere. Quite helpful and knowledgeable staff. Great video and detailed explanation on the service. | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Elma Mehmedovic
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5/21/2024 12:00:00 AM | Google
★★★★★ Kurt Sacker
Once again, Williams service department has always taken great care of my cars! Always clean when I pick it up! Very quick today as well! | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Rachel Sall
Professional, efficient and thorough - drove in from west Michigan just to have my VW taken care of! | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Sarah Panken
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5/20/2024 12:00:00 AM | Google
★★★★★ Eric Valiquette
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5/16/2024 12:00:00 AM | Google
★★★★★ Richard Hulse
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5/14/2024 12:00:00 AM | Google
★★★★★ Julia Milheim
Was scheduled just for an oil change, but they worked me in after my check engine light came on to diagnose the problem. | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Rachelle Collier
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5/14/2024 12:00:00 AM | Google
★★★★★ Tasos Doukas
Professional, and very accommodating with the appointment | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ lina Edzahar
Always great | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Pamela Coffey
Fantastic service!! Jack was so kind, helped with some minor detailing and replacing my wipers at my maintenance appt,, just great service overall! | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Raeann Jackson
Car was cleaned and taken well care of. Really cool video feature of the service. Disappointed that standard service isn’t making sure your vehicle isn’t updated to the latest firmware. I would think that would be a standard service with an oil change. | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Bradlee Dalek
Amazing service and sales experience! One of the best around Michigan. Trisha, James and Jason are awesome! | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ KaotheOld (Kao_the_Old)
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5/11/2024 12:00:00 AM | Google
★★★★★ Michael Bater
Good service complete. Like everything else price has been increasing over the years. | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Ann Hoffman
Loved the video of what you were doing to my car!!! That was great!!! | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Linda Meyer
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5/10/2024 12:00:00 AM | Google

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