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Suburban VW of Farmington Hills

★★★★★(111)read reviews

37911 Grand River Ave, Farmington Hills, MI 48335

(248) 876-3958 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ Tom Check
Sam was very knowledgeable and took his time I appreciate it | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Nick Edwards
Excellent customer service for car service! Ken helped me, got me all checked in and was very friendly and professional. He answered all my questions, and walked me to my car when it was all done. Jayden also helped me with fixing a chip in my windshield, and got it done with no cost to me. I am always really impressed with the servi | Read Full Review
4/7/2026 12:00:00 AM | Google
★★★★★ Nate Pung
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4/7/2026 12:00:00 AM | Google
★★★★★ Jorge Palau
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4/5/2026 12:00:00 AM | Google
★★★★★ J Martin
Corey was really great! Very smooth experience getting a new vehicle. | Read Full Review
4/4/2026 12:00:00 AM | Google
★★★★★ Takiyah Pickens
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4/3/2026 12:00:00 AM | Google
★★★★★ Vitalii Nakonechnyi
Avoid the service department at Volvo Cars Farmington Hills at all costs. I showed up for a scheduled appointment, only to be told it was never actually booked because of their “AI system.” That’s not my problem—that’s your system failing your customers. Then it gets worse: they told me it would take 7–9 days just to LOOK at the ca | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Eddie Wolfe
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3/18/2026 12:00:00 AM | Google
★★★★★ Oscar Sanchez Soberanis
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3/18/2026 12:00:00 AM | Google
★★★★★ Michele Brady
Suburban VW service department is top notch. They do a great job for us. | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Joe Maisano
They took care of the problem, thank you ! They did a great job on the recall for the exhaust, except for broken oxygen sensor wire retainer but they fixed on a follow up. | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Mohammad Humaid Alam
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3/14/2026 12:00:00 AM | Google
★★★★★ Alma Segovia
If I could give zero stars, I absolutely would. I purchased my 2024 Atlas Cross Sport in September 2024 because my fiancé and I were planning to start a family and wanted a dependable vehicle that could handle the Arizona heat. Just three days after bringing it home, I had to return it due to screen pixelation issues. The screen was | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Jill Marie
I always have great service with my vehicles here! Hands down!! | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Michelle Hawkins
Always super pleased with the service and personalized attention! | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ SriS Paladugu
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2/24/2026 12:00:00 AM | Google
★★★★★ Scotty Fahs
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2/10/2026 12:00:00 AM | Google
★★★★★ Bruce Wrenbeck
Relaxed approach of sales made transaction easy and satisfying. | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ Reade Macaulay
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2/3/2026 12:00:00 AM | Google
★★★★★ Shawn Henry
Great Service | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Tony Porretta
Been a pleasure working with the staff. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Steve Doot
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2/3/2026 12:00:00 AM | Google
★★★★★ DK
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2/3/2026 12:00:00 AM | Google
★★★★★ Jennifer Dziendziel
I am posting this review on behalf of my son, who purchased a used 2022 Volkswagen Passat (AS IS) from this dealership on August 26, 2025 with approximately 66,000 miles. After signing the purchase agreement, the dealership kept the vehicle for about 5–7 days for inspection and cleaning. Within two weeks of the purchase date, the v | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Wilder
Your car lot sold a veteran a car in August or September of last year And the transmission went out. Luckily, Volkswagen paid most of the bill and the veteran had to pay $1,700 out of his pocket. Now the engine goes out a few months later. That is horrible that you guys are not even thinking about helping somebody out like him. You w | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Linda Mroue
Great customer service from the manager Mike and his staff! He was very knowledgeable, friendly, and easy to work with. My new car is just what I was looking for and Mike ensured I was within my budget. I recommend Suburban Volkswagen to anyone looking for a new car. | Read Full Review
1/5/2026 12:00:00 AM | Google
★★★★★ Amanda Chaaban
Suburban Volkswagen provides excellent customer service. The manager, Mike, is extremely knowledgeable and takes the time to ensure all customer questions are answered thoroughly and accurately. His professionalism and expertise truly stand out. My salesman Sam was also great to work with and made the process very efficient. | Read Full Review
1/5/2026 12:00:00 AM | Google
★★★★★ Chris Batts
Quite Professional Staff, From the G.M. and The Sales Manager; To The Sales Staff, and The Service Manager, and the Service Advisors. Real Top JOB! | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ Tim Stanley
Suburban Volkswagen of Farmington Hills provided me with the best sales expierence of my life! Mike and his team are extremely knowledgeable, and took the time to explain each step of the way to me with no HIDDEN CHARGES. His professionalism and knowlegde truly feel genuine, as he ensured that I was happy throughout the entire pro | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ Monya Ibrahim
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1/3/2026 12:00:00 AM | Google
★★★★★ Zeinab Intissar
Very nice staff, professional and very welcoming. Mike is also very easy to work with | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ Joe Maisano
They did a great job on the recall for the exhaust, except for broken oxygen sensor wire retaining clip, leaving the wires laying across the intake. Three attempts to contact the service manager and no resolution. | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ Gentian Turka
Real bad service they worked on my VW Atlas when the technicians took the bumper out and he messed it up he put it back and left side it’s like a step we’re it connected with the fender car been there for 6 months and still not fixed | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ Rick Matz
Fast service that went without a hitch. Great service. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Irina Buzdug
My name is Irina Buzdug. I went recently to the Volkswagen Farmington Hills location and I was helped in the service department by Mr.Kenneth Berman and Mr.Victor Pjetri. I want to express myself, how impressed I was about the level of knowledge and also about the level of professionalism both Gentlemen they offer to the clients. T | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Pranab Ghosh
Exceptional Service at Suburban Volkswagen of Farmington Hills – Special Thanks to Derrick! I had an outstanding experience at Suburban Volkswagen of Farmington Hills, and I want to especially appreciate Derrick for his exceptional support throughout the process. From the moment I walked in, Derrick made sure everything was smooth, | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Cheryl GREENE
Since buying my 2018 Beetle, I’ve had all services performed at Suburban VW Farmington Hills. My husband now brings his Golf there for service also. From the start, our service person (Mikey G) was great. Professional, thorough, knowledgeable, attentive. Recently I had the pleasure of working with Ken B who also has all of those qual | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ SCARB Jas
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12/3/2025 12:00:00 AM | Google
★★★★★ sri kodali
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12/3/2025 12:00:00 AM | Google
★★★★★ Marvetta Hoskin-Young
This was my first time here and the staff was very friendly. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Jason Markowitz
Eddie was great to work with on service | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ keith johnson
Bill is a great representative for your company! | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ L. Bee
Low Pressure! Amazing Genuine Staff! Great Dealership! Great Vehicle! | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ A Cote
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12/3/2025 12:00:00 AM | Google
★★★★★ Leah Reeves
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12/3/2025 12:00:00 AM | Google
★★★★★ Mark Winkler
Ken my advisor did a great job. Got my car in on time and ready in short order. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Amy Parravano-Drummond
Have you met someone you knew you would like immediately? This was Sam Bazzi for me. From start to finish we synergized. I was clear in the needs I want in my newly leased vehicle. Side note first lease since 2005! As a women feeling heard and safe was # 1. I made it clear this would be my vehicle. Sam understood the assignment. Sa | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Jessica Orlans
Ken in the service department is the best thing about this dealership! | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Skatepunx_248
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12/3/2025 12:00:00 AM | Google
★★★★★ Nigel Wu
I walked in on a Saturday around noon and was initially greeted by a staff member who asked me to take a seat for the next available person. Unfortunately, it seemed every single staff member was engrossed in their computer or phone. After waiting and feeling ignored, I decided to walk away. It seems making an appointment will be nec | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Jeffrey Duart-Digon
I appreciate Suburban for changing my oil for free and not damaging my vehicle. I don’t like how they spoke to me while I waited to get the work done and they were pretty slow the wait for an oil change was 3 hours. Probably wouldn’t shop with this dealership or pay to have them work on my car because of this. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Aaron McMullin
I refrained from posting this even though my experience was awful but I can't get removed from their email list so here it goes: I inquired about purchasing a vehicle in July 2023. I live in Kansas so I was not able to inspect he vehicle personally. After several calls and emails back and forth, we agreed on a price in mid-August. T | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ kiran modgil
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11/3/2025 12:00:00 AM | Google
★★★★★ Jack Burniac Jr
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11/3/2025 12:00:00 AM | Google
★★★★★ Eric Syversen
Easy, fast and convenient! The walk around video was nice to see. Ken was great and quick with info | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Andy Tucker
Ken Berman was awesome in the service department. | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Clare Blatt
Efficient | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Matthew Wakenell
I am a first-time new car owner who is deeply disappointed with my experience at Suburban Volkswagen of Farmington Hills. While the initial purchase of my VW 40th Anniversary GLI was smooth and exciting, the ownership experience quickly deteriorated. A few months after purchase, I noticed an oil leak and promptly brought the vehicle | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Kristina Williams
The service department continues to decline in recent times. An oil change, tire rotation, and 2 filter changes took 5 hours, with an appointment. My last time bringing my vehicle in to have codes pulled on an issue which resulted in it just needing a fuel additive took 3 days. I don’t pay increased prices at the dealership to hav | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ waleed R
This is the worst dealer you can ever go to do not come here to fix your car and do not buy a VW stay far away from them. I’ve been having nonstop recalls on my car and the service department does not make my life any easier. I left my car on Monday to get the car diagnosed because the car wouldn’t lock I think it’s something with th | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ armlocku
Great experience, highly recommend | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Diane Harris
Great service ! Fast and friendly. I highly recommend.0 | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Karly Skocelas
Suburban VW of Farmington Hills made the car-buying process so easy and enjoyable. The staff was incredibly helpful, knowledgeable, and never pushy. Everything from the test drive to the paperwork was smooth and stress-free. I couldn’t be happier — I absolutely love my new car! Highly recommend this dealership if you’re looking for g | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Dana Swartz
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10/3/2025 12:00:00 AM | Google
★★★★★ Michael Rasansky
Great dealership with knowledgeable, friendly staff. A+ | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ G K
Eddie at Suburban VW, was excellent, he went all the way to help and deliver a quality service experience, thank you! | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Michael Taweel
Hannah and the team at Suburban are the best of the best! We love our new 2025 Tiguan SE. Thanks so much for giving your all! | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Preston Ilg
Good service | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ GA Tubbys
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10/3/2025 12:00:00 AM | Google
★★★★★ Shruthi Baichbal
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9/3/2025 12:00:00 AM | Google
★★★★★ Patti Rossler
Good overall experience. Helpful team and happy with vehicle and dealership | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Express d'Orient
Very transparent, no hassle or pressure and very efficient in completing the transaction. I would recommend this dealership if you’re looking for a smooth experience in purchasing a car. I am also thankful to the saleswoman, Hannah, for making this a pleasant experience. | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Abhishek Birajdar
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9/3/2025 12:00:00 AM | Google
★★★★★ Zei Amhaz
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9/3/2025 12:00:00 AM | Google
★★★★★ CHRISTEPHER BATTS
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9/3/2025 12:00:00 AM | Google
★★★★★ R G
Dropped off my car at 9 am with Ken Berman. Told him i need new brakes and rotors and my start stop wont work. He said he will text me or call me with an estimate. It never happened i go to the dealership before they close and nothing has been done on my car. This place is the worst. | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Revon Gorges
Dropped off my car at 9 am. Told them I needed brakes and rotors and that my start stop was acting up. Ken Berman said he would text me and call me later on in the day to send me an estimate. He never called me or texted me. I called 3 times and left a voicemail, nothing. I uber my way to the dealership. And the place is emptier than | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ dash
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8/3/2025 12:00:00 AM | Google
★★★★★ Cameron McElreath
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8/3/2025 12:00:00 AM | Google
★★★★★ Chuck Caldwell
Great experience with car buying process. Sam my sales rep was amazing and great to work with. Highly recommend this dealership if you any car needs! | Read Full Review
8/3/2025 12:00:00 AM | Google
★★★★★ Kent Niederhofer
Did a fine job changing the oil on my 1990 VW Vanagon Westfalia camper and had the foresight not to use a lift as these older models don’t have the hard-points to allow them to be used. | Read Full Review
8/3/2025 12:00:00 AM | Google
★★★★★ Jennifer Bliss
Great experience!!! | Read Full Review
8/3/2025 12:00:00 AM | Google
★★★★★ Justin Ortiz
I flew all the way from Texas to Michigan to buy a car from Suburban Volkswagen and I’m glad I did. From start to finish, the team took care of me. Everything I asked for was handled without hesitation, and even when a small mistake happened, they went above and beyond to make it right with a great solution. The car runs perfectly, a | Read Full Review
8/3/2025 12:00:00 AM | Google
★★★★★ Daniel Turner
We had a great experience with Mike Beidoun (manager), Bill Berman (sales), and Peter Hernandez (finance). Each was knowledgeable, transparent, and customer focused. I never felt pressured, only listened to. Our future car business will be here with this amazing team!! | Read Full Review
8/3/2025 12:00:00 AM | Google
★★★★★ Nada Beydoun
They are so friendly and professional, the whole team is wonderful! | Read Full Review
8/3/2025 12:00:00 AM | Google
★★★★★ Joy Reid
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8/3/2025 12:00:00 AM | Google
★★★★★ Ryan Iwanicki
Managers special is right. My wife drove over an hour to buy this car tonight, after talking earlier in the day with sales rep. She got there and it wouldn’t start. Said it was a bad battery even after trying to jump it. But they were unable to get a new battery today. When she looked inside the car she said it smelled horrible of sm | Read Full Review
8/3/2025 12:00:00 AM | Google
★★★★★ Lacey Sievers
In and out with excellent customer service. Special thank you to Adrian for all of his help! | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Jesse Williams
Excellent sales team - honest, friendly, and always helpful. Excellent service team and very good management. I've bought and leased cars from Suburban (Troy and Farmington, though Troy is no longer part of the Suburban family) for years now, and they've always treated me well. Particular shout out to Derrick Munson and Kevin Morri | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Hussein Ramlawi
Sam Bazzi was the salesman who helped us, he was amazing! 0 pressure and incredibly helpful. We walked in looking for a used VW and walked out with a new Taos. Great price and service. | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Peter Falkowski
Had a great experience buying a preowned Jetta from Bill at Suburban Volkswagen. He was very helpful to my wife and I as we looked to get a car for my 17yr old son. The process was simple and we got a great deal. Bill’s manager, Mike, was also easy to work with and helped us when we needed it. They even gave us a bow to use when | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Nancy Stroia
Samantha is a fabulous salesperson! She made sure every last detail was completed, exercised great communication and followed up after the transaction was completed. A wonderful car buying experience all around. | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Rebecca C
The FH VW Service Center took five days to get a repair authorized under warranty causing me to pay double in a rental vehicle than the repair itself. They were also unwilling to include on the repair order my customer narrative of an alleged issue with the fusebox and the vehicle braking by itself despite multiple requests. Upon | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Christopher Davis
Once again Clarence and Kevin exhibited top-shelf behavior, making sure that they delivered the exact car I wanted. No small feat. Kudos to each, thank you! | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ ed streit
Great service. Derek is particularly helpful and responsive. | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ Michael Bauer
Sam and Mike were extremely straightforward with me and we worked out a great deal on my new VW. | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ Judy Bargerstock
When I had a vibration in the steering wheel that started suddenly and didn’t go away they worked me in and took care of the problem. Their Service Dept is awesome. I especially appreciate Derek who took great care of me! | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ Kathy Mitchell
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6/3/2025 12:00:00 AM | Google
★★★★★ Shae Shay
The dealership and staff were awesome! However I have a strong disdain for my new 2025 Atlas sport. The drive feels unsteady, the sound system is awful, the phone charger only works with IPhone, the car is simply hard to navigate. I can't wait to get something else ?? This is by far the worst decision I've made during my vehicle s | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ bwibee
Service advisors suck, they never answer the phones. I have better luck with the appointment girls answering & getting me an update versus the actual advisors. Can’t wait for my car to be out of the dealership because I am definitely taking my service elsewhere afterwards. | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ Zach Palic
You'll be quoted one price, then get something entirely different when it comes time to pay. Unless you've got some spare cash to throw away, go elsewhere. At the very least, take everything you hear with a big grain of salt and get everything, down to the last detail, in writing. That said, if you want to learn a very expensive less | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ Brenda Glass
Always good service | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ Derek Webb
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5/3/2025 12:00:00 AM | Google
★★★★★ Diamant Krasniqi
Very nice | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ Eriksen Agolli
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5/3/2025 12:00:00 AM | Google
★★★★★ James Mikko
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5/3/2025 12:00:00 AM | Google
★★★★★ ckeats2
Easy to schedule and great service by Derick | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ Leslie Carnacchi
The issue with my car was quickly diagnosed and a part was ordered. I was contacted once the part arrived and set up a date to have the part installed. Michael kept me updated throughout the whole process and I was able to pick up my car the same day, washed and sparkling clean! | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ Sarah
Samantha was great! As well as her manager. They were very understanding and accommodating when an issue arose. Would definitely consider buying there again. | Read Full Review
5/3/2025 12:00:00 AM | Google
★★★★★ jim
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5/3/2025 12:00:00 AM | Google
★★★★★ Jacob Hensel
My missing wheel lock key was returned. When the suspension was inspected the tech never bothered to resecure the underbody aero panelling. There's been a noise at low speeds I noticed the day after I got the car back. I finally crawled under and I just found out the cause. Not enough door handles to do the warranty repair I schedu | Read Full Review
5/3/2025 12:00:00 AM | Google

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