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Betten Imports, Inc.

★★★★★(50)read reviews

5901 28th St SE, Grand Rapids, MI 49546

(616) 773-2379 Ask About Our Service Specials!

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Mon: 7:30 AM - 7:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Atanasio Alcamo
I have noticed many problems that people have had with better import Mercedes and with a said excuse for the experience you have had and then I like that the manager says this and my number call me and let's see about solving the problem, before the customer takes the car elsewhere you have to solve the problem and admit the mistakes | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Michele Greer
We purchased a BEAUTIFUL used Mercedes from Jimmy Howard. He was a wealth of knowledge on the brand and a real joy to work with. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Louis Sova
I scheduled a test drive with the sales manager. He sent me 3 reminders. I arrived 5 minutes early to find him driving off with a walk- in. Never got my test drive, he let them buy the car while I waited to hear from him. Definitely taking the service for my 2 volvos somewhere else. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ John Brady
Very competent VW dealer. Service trade-offs are clearly explained and I've never had to take any issues back for rework on my 2018 Golf R. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Doug Damstra
*Edit - I received a call from Dan, the used car sales manager, within hours of my review. He apologized for the lack of communication and offered to help with closing the deal. I also got a text from John, my salesman, showing that an email response to my offer was sent to the wrong person. I appreciate any company that takes steps | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Doug Damstra
I looked at a used VW at Betten in July. After a test drive, I made a written offer that was declined by the sales manager and I was informed that he was raising the price (out of spite, he told me later). In October, I saw that the car was still available with a reduced price only a few hundred dollars more than my offer in July. No | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Larry Wagenaar
It is disappointing to have to write this review, as the lead up to and completion of the purchase process was ok. But afterward I was disappointed that this dealer had mis-represented what they had done with the used car I purchased prior to putting it up for sale. I purchased a used 2018 Honda Accord EX-L from this dealer in early | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ SRH
We have owned several MB cars/SUVs (ten or more). We live about an hour north of the dealership and have serviced our cars at this dealership in the past and have had reasonably good service. It appears that the service management and staff have changed, unfortunately for the worse! We were embarking on a relatively long trip (2,500 | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Alejandro Cruz
I normally don’t do this but after the second time dealing with Betten Imports of Grand Rapids specially after dealing with the worst sales person I have ever met Jimmie Howard.I can’t just not give him what he deserves for discrimination against latinos. I went to purchase a C43 AMG about a year ago and I had never felt so terrible | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Becca Ladyman
Nick was wonderful to work with. Good communication and easy transaction. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Ela Is good
Used car salesmen/manager was very rude and insulted me. I would not recommend anyone buy from here. I was told the car had brand new brakes, After a week they were metal on metal. Thankfully the mechanic that worked on the car was nice enough to comp the price of new brakes as I just purchased the car and was told they were brand | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ Isabella Grunwaldt
John Ortegon and the dealership as a whole was incredibly friendly, transparent, and helpful. The process of buying a car was smooth and efficient. Thank you!! | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Cal Worthington
Literally the worst place ever. Recently brought my AMG because the service light was on for sensors. They didn't do anything becase they said no codes were coming up. Service light still on and they said no codes were showing and that I damaged the Mercedes Star in front and it would be 1100.00. The cars is under warranty only drive | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ James Bryant
Great experience purchasing my vehicle from them. | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Angela
Nick is a great sales guy! He got my daughter into a 2016 Ford Escape. The dealership takes care of their customers providing great service and attention to detail! The price was right and I’m an extremely happy Mom that it is 4WD under 100,000 miles. | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Emily Thornburg
Nick did a great job with our sale and showing us all the features in our new Atlas! | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Thomas Gilbert
John was awesome, treated me like a long time friend and got me a great deal too! | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Lisa Sides
Nick Z and Dan hooked us up with a beautiful used SUV! Call Nick Z for your next vehicle! | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Pete Bruinsma
I have had a good impression of this place over the years Ive lived in GR, and that is why I went in without hesitation to purchase my first new car. Turns out I should have asked a few people first. I was surprised from the start with how I was talked to and treated. Eventually James got me to the end of the process and he was prett | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ D Boz
I called Betten d/t flooding in my passenger floor. The drains were clogged and I told them I believe they have clogged completely. Ryan, the Volvo service manager, told me to bring my car right in, which I did. My appointment was for a few days later, but I was told they may squeeze it in earlier. After not hearing anything for a we | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Pete Bruinsma
I have heard amazing reviews of this place over the years Ive lived in GR, and that is why I went in without hesitation to purchase my first new car. Turns out I should have asked a few people first. I was surprised from the start with how I was talked to and treated, and it turned me into a completely different person throughout the | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Angela
Chris is a great sales guy! He got my daughter into a 2016 Ford Escape. The dealership takes care of their customers providing great service and attention to detail! The price was right and I’m an extremely happy Mom that it is 4WD under 100,000 miles. | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Idriss Velez-Rodriguez
Not a fan of a (or the) mechanic(s). One example only even though there are like 3 or 4. Brought my car because when the A/C was on, the check engine light would come on. They couldn’t find the problem (which still cost me). Took it to a non-Mercedes mechanic who immediately knew, it was just the A/C compressor because it was beginni | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ tim deyoung
Called over the weekend and the auto message says leave a message and someone will call me back right away on the next business day. I did, no one called. I called today and the person answered the phone and transfered me to a "salesperson", after 8-9 rings she picked back up, i told her it was still me, she transferred me again, a | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Rigoberto García Pérez
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8/31/2024 12:00:00 AM | Google
★★★★★ Andrew Schaner
Worked with Nick Z to buy a vehicle. Great customer service, helpful, and polite. Not to mention the excellent selection of pre owned vehicles on site. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Ross Weaver
John was fantastic. Honest, no pressure sale. Thanks! | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Lora Jirón
This is the second time I have bought a lovely vehicle from this professional and informative business. I experienced nothing less than the best service and information about my investment in these superior vehicles. Thank you so much. It’s an honor for my husband (who just became a citizen from a very poor country!) to have his own | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Jo Dreher
Great selection. Easy process. John was excellent on knowledge of the vehicles, their history, features, and value. He was super friendly and took the worry out of buying a used vehicle. Would highly recommend. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Casey McPeck
I had my vehicle serviced 2 months ago. The technician pencil whipped my inspection, I knew there were items wrong with it. However were marked okay. Wipers are shot, I purchased the warranty that provided a free set along with other things. I've reached out multiple times via text and phone call. No communication. The service adviso | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Eric Vermillion
I've purchased 4 vehicles from these folks. Great salesmen and awesome service department. | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Tiffany DeLange
*Update: I received a $20 refund for the tire rotation that was not done and follow-up phone call. I appreciate the effort and discussion. I also appreciate the extra time taken to get the floor completely dried out.* Brought my 2020 Tiguan in for recommended maintenance and it had standing water in the backseat drivers side floor, | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Wassim Jawad
Quality and service issues have left me feeling like a sucker for being so loyal to Mercedes these past 8+ years. Leased a brand new GLE53. On delivery it had a tear in the upholstery which they had to fix. Within a week, my wife heard a loud bang while driving the car, which turned out to be a loose bolt in the fan blower that bu | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Armin Sulejmanovic
My car was caught in a flood on July 15th. I scheduled an appointment with Adam for July 19th. When I arrived I explained my situation. I told them I NEEDED the floorboard removed because water was underneath it. It needed to be removed and dried out. I also told him when I made the appointment I will be going through insurance. Jul | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Tiffany DeLange
Brought my 2020 Tiguan in for 30k mile suggested maintenance, booked appt. online, price was $134.95 was charged $150 for basically an oil change. Had standing water in the backseat drivers side floor, they could not find the problem and implied it wasn’t a reoccurring issue (which it is) and was my fault. Got my invoice it states ‘s | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Jeff Ferris
Inept and poorly trained employees who couldn't perform a simple oil change. Got home parked in the garage. 2 hours later there was a 2 foot square puddle of oil under the car. Cleaned up the oil and went to call them but it was after hours. Checked on it before bed and another 2 foot square puddle. Threw a piece of cardboard on wen | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Sue Ellen VanderZee
We used to love Betten - bought all our cars from there - but lately there has been so much turn over that the service is horrible . We bought a certified used car less than a year ago and have already been told it needs over $8000 worth of work. Today it got a flat tire and when we went to get the spare it wasn’t there - THEY SOLD | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Elizabeth Nguyen
This was my first experience buying a car and John Ortegon made the experience so seamless. He was kind, patient, and personable. Thank you so much for taking the time to thoroughly explain, advise, and assist me in choosing the perfect vehicle fit for my lifestyle. I can't thank you enough. Highly recommend! | Read Full Review
6/27/2024 12:00:00 AM | Google
★★★★★ Ian Rampersad
John was great! It was my first time buying a car from a dealership and I was quite nervous. He provided 100% transparency and was extremely helpful in the process. | Read Full Review
6/25/2024 12:00:00 AM | Google
★★★★★ Amira Selimovic
I received a letter from VW saying my car had an open recall for a defective airbag and I should schedule an appointment with my local VW. I called and explained the letter and they set up an appointment. I get there and they tell me I had the wrong appointment day (which I didn’t because my coworker saw me write down what the lady s | Read Full Review
6/23/2024 12:00:00 AM | Google
★★★★★ Sophia Han
Firstly, I’d like to shout out Adam from Mercedes. He was very helpful through figuring out how to get my windshield replaced. He is very professional and knows how to carry an appropriate conversation. I am giving betten imports 2 stars because unfortunately their manager (Eric Allen) was extremely disrespectful. While in the middle | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ barbara stuart
John Ortegon in used cars was personable, knowledgeable ( about a car they don’t usually sell, patient, and helpful.A pleasure and we made a far easier deal than I thought would happen. | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Bernice Cochran
John Ortegon worked patiently with us as we navigated buying a Volvo. He was kind, informative, and it worked out really well. Highly recommend working with him. | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Josh Lee
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6/9/2024 12:00:00 AM | Google
★★★★★ Melissa Hoekert
Dan Knot and Jimmie Howard from the very beginning exhibited genuine concern of what our goals were for looking for our next vehicle and had the inventory needed for us to make a wise choice for our family. We will definitely be back! | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ Sophia Han
Have had my Mercedes GLB Lease for almost 2 years now. Thought the leasing of it was smooth and loved who i spoke with about it. Now two years later, I’ve had the passenger speaker break, the sunroof has broken maybe 4-5 times, and now the windshield. Management and team has put this diagnosis as a customers problem as according to t | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Josh Lee
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5/22/2024 12:00:00 AM | Google
★★★★★ Tracy Phillips
Even though the result of the visit was a bit frustrating (couldn't replicate the issue), Evan, our service consultant was friendly and kept us in the loop. I also felt like he was proactive when it came to our warranty (which we didn't even know we still had) and next steps should the problem persist. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Tyler May
Excellent service very much recommend | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Ethan Jewell
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5/13/2024 12:00:00 AM | Google

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