Return to complete listing of VW Service Departments

Betten Imports, Inc.

★★★★★(57)read reviews

5901 28th St SE, Grand Rapids, MI 49546

(616) 773-2379 Ask About Our Service Specials!

Service Offers

VIEW

$95.95 Oil and Filter Service¹Click Here for Details

VIEW

$15 Off Summer Service Special⁵Click Here for Details

VIEW

$15 Off Genuine VW Battery and Installation¹¹Click Here for Details

VIEW

$25 Off Genuine VW Brake Pad and Rotor Replacement⁹Click Here for Details

VIEW

$20 Off Set of Four Tires⁷Click Here for Details

VIEW

Get 20% Off Your VW DriverGear Purchase with this Online Promotion

VIEW

$5 Off Front Wiper Blade Replacement³Click Here for Details

VIEW

Pay $5 per month for 12 months of SiriusXM!

Map & Directions

Submit

Business Hours

Mon: 7:30 AM - 7:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Betten Imports, Inc. has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Cy Moore
| Read Full Review
8/10/2022 12:00:00 AM | Google
★★★★★ Gentiana Pina
| Read Full Review
8/3/2022 12:00:00 AM | Google
★★★★★ Curt B.
Took my Volvo in for service, couldn't be happier it turned out to be a software update - no charge! Eric Allen, and Jason Jeffrey along with their team good care of me and I was pleasantly surprised at the result. Recently my trust in the Volvo brand had been flagging but this experience has bolstered my opinion of the name plate . | Read Full Review
8/3/2022 12:00:00 AM | Google
★★★★★ John Sloan
Best Volvo service in SW Michigan!!! | Read Full Review
7/30/2022 12:00:00 AM | Google
★★★★★ Joe Miller
Great people to work with | Read Full Review
7/30/2022 12:00:00 AM | Google
★★★★★ Genta Tego
| Read Full Review
7/26/2022 12:00:00 AM | Google
★★★★★ Ni No Kitty
NO SPRINTER SERVICE! I hope this saves someone the inconvenience I just experienced - they will schedule service for sprinters, and when you get there, let you know that they don't service them. | Read Full Review
7/25/2022 12:00:00 AM | Google
★★★★★ Patrick Dougherty
Busy place but was able to diagnose and fix my problem in a timely manner. Nice open comfortable waiting area with wifi. Could get plenty work done while I waited. | Read Full Review
7/24/2022 12:00:00 AM | Google
★★★★★ Margaret Mitchell
I did not have an advance appointment but had an urgent situation as I was going to be driving 1100 miles and had no lane keeping, blind spot or adaptive cruise. They got me in and got it repaired. | Read Full Review
7/23/2022 12:00:00 AM | Google
★★★★★ Jeff Ferris
| Read Full Review
7/22/2022 12:00:00 AM | Google
★★★★★ Nicole Dryer
I am writing this on behalf of my family. I would give this place ZERO stars if google did not make the minimum rating one star. This dealership is a SCAM. This has been public knowledge for years but unfortunately with limited dealerships in West Michigan, you don't have many options. If you care about a high quality vehicle, honest | Read Full Review
7/19/2022 12:00:00 AM | Google
★★★★★ Kimberly Holton
Love my new Volvo XC40 but very disappointed in my purchasing experiene and now my first trip in for service. Unfriendly and unprofessional staff. | Read Full Review
7/7/2022 12:00:00 AM | Google
★★★★★ Sahin Havic
Absolutely avoid at all costs. We came in for an oil change, when we left the check engine light came on for the car. We were told that this is normal and it happens all the time. We protested and told them the car only has 55k miles and that we did not come in with any issues. They stated that they do not want to pay for it as it co | Read Full Review
7/4/2022 12:00:00 AM | Google
★★★★★ Rylee Wolf
Wonderful dealership. Always friendly, always helpful and very fair prices. I've leased and bought cars from them over the years and have had all the maintenance done through them. I have never had a bad experience! | Read Full Review
6/23/2022 12:00:00 AM | Google
★★★★★ Dan Baugher
| Read Full Review
6/13/2022 12:00:00 AM | Google
★★★★★ Nicole Dryer
I would give this place ZERO stars if google did not make the minimum rating one star. This dealership is a SCAM. This has been public knowledge for years but unfortunately with limited dealerships in West Michigan, you don't have many options. If you care about a high quality vehicle, honesty and respect this is NOT the place to go. | Read Full Review
6/8/2022 12:00:00 AM | Google
★★★★★ Shelley Kester
Great people work at Betten Imports! They have a culture of service, and kindness. I drive an Audi and was traveling a long distance when my tire pressure light went off. The service department, even though it was closing time filled my tires and gave me directions and advice on how to get safely home. Excellent humans. So grateful. | Read Full Review
6/5/2022 12:00:00 AM | Google
★★★★★ Ellis G
| Read Full Review
5/25/2022 12:00:00 AM | Google
★★★★★ Ellis Ganic
Below MID | Read Full Review
5/17/2022 12:00:00 AM | Google
★★★★★ DougLife
Bought a vehicle. Everything is great with it so far. The people we talked to were nice. Car was ready when we got there. Minimal buzzards circling. Probably because I don't look like I can afford a Mercedes. Thats fair though. I do look like a dirtbag. | Read Full Review
4/24/2022 12:00:00 AM | Google
★★★★★ Ellis Ganic
| Read Full Review
4/20/2022 12:00:00 AM | Google
★★★★★ Stephanie Pate
Recently bought a used car at Betten Imports. Got in touch with Carson about the car we were interested in and he was wonderful! We live about an hour away, and he had everything ready for us when we arrived to save us some time. The whole process was very smooth, and I would absolutely return here when I'm in the market for my next | Read Full Review
4/19/2022 12:00:00 AM | Google
★★★★★ Dino Toric
Sales team was great! But the service depart is the complete opposite!!! Takes forever to get ahold of someone over the phone & in person came for 2 oil changes already both times when i arrived i was standing around for 10mins until someone came out to help | Read Full Review
3/18/2022 12:00:00 AM | Google
★★★★★ james vanderveen
Excellent sales and service departments! Over the years I have purchased several New Volkswagens and Mercedes from Betten and they have always treated me like family. | Read Full Review
3/11/2022 12:00:00 AM | Google
★★★★★ Michael Hoogerland
Great customer service on excellent cars. | Read Full Review
3/11/2022 12:00:00 AM | Google
★★★★★ Becky Harris
Do not do business here! Advertised prices are not the true price of the car! Price gouging is going on here! Beware! | Read Full Review
3/5/2022 12:00:00 AM | Google
★★★★★ Ambrosia Shults
Just purchased a Mercedes from Nick Nystrom of Betten imports! He was an absolute pleasure to work with! He made the entire process go smoothly and efficiently! He was very informative and helped with anything I asked! Great communication and very knowledgeable! Couldn’t have asked for better service! Thanks, Nick, for everything | Read Full Review
3/4/2022 12:00:00 AM | Google
★★★★★ Mani Sharma
I am looking at GLE350,450 and found that they had 3 in stock. I sent an inquiry and got a reply with the information requested. I asked them to let me test drive the vehicle after explaining what I am looking for in this vehicle before purchasing. They said the vehicle were not ready, etc, which I could understand. I drove down to | Read Full Review
2/26/2022 12:00:00 AM | Google
★★★★★ Justin Meachum
| Read Full Review
2/25/2022 12:00:00 AM | Google
★★★★★ JerrY Gill
| Read Full Review
2/21/2022 12:00:00 AM | Google
★★★★★ Kathleen Kirsch
Betten Import’s customer service is amazing!! They went out of their way to help me out when I had a minor emergency with my car I’m grateful for the kindness they showed. I highly recommend this business!!’ | Read Full Review
2/2/2022 12:00:00 AM | Google
★★★★★ Showroom Auto Sales
Low Ball Prices, $4000 Under Rough Trade In Offered. | Read Full Review
1/31/2022 12:00:00 AM | Google
★★★★★ Kimberly Skupski
Go anywhere else but here!!!!! We paid $800 on 11-11-21, for Service-B on our 2018 Mercedes. The service should have included fluid checks and filter replacements in the car, as well as an oil change. I thought it was extremely odd that when I picked up my vehicle there was no service sticker on it indicating that an oil change had b | Read Full Review
1/26/2022 12:00:00 AM | Google
★★★★★ Andrew Albertson
| Read Full Review
1/20/2022 12:00:00 AM | Google
★★★★★ Mike Allmon
Visiting parts supplier. Buying a car from here would not be economical. | Read Full Review
1/1/2022 12:00:00 AM | Google
★★★★★ Mike Fowler
Convinevent | Read Full Review
12/27/2021 12:00:00 AM | Google
★★★★★ Colin White
| Read Full Review
12/22/2021 12:00:00 AM | Google
★★★★★ A1 TEAM
Emily is no help at Mercedes very rude puts people on hold hangs up on them not very good communication. | Read Full Review
12/22/2021 12:00:00 AM | Google
★★★★★ Ben Monnin
I bought a pre-owned 2019 GLS 550 from a dealership in Ohio. Unfortunately, that dealership is over an hour away. Fortunately, I work often in Grand Rapids, MI and there is Mercedes dealership, Betten Imports minutes away. I had my car serviced there a couple of weeks ago, and while there I asked about removing the previous owner fr | Read Full Review
12/17/2021 12:00:00 AM | Google
★★★★★ Cristian Greger
Excellent service and salesman! | Read Full Review
12/13/2021 12:00:00 AM | Google
★★★★★ William McGahan
I was very pleased with my experience purchasing a Volvo from James. He was helpful, wanted to get me the best deal possible, and was also very responsive through the whole process. I also worked with Landon if James happened to be with another customer and I had great service from him as well. Between those two and Mark and Dominic, | Read Full Review
11/23/2021 12:00:00 AM | Google
★★★★★ Nestor Molina
I just leased a VW Atlas Cross Sport from Betten and Bernard S. helped me. This was the smoothest experience ever. I do a lot of research ahead of time so, I needed to do a test drive after having test driven other brands. I was ready to move forward and Bernard and Dominic worked with me all the way. The entire process was so smooth | Read Full Review
11/22/2021 12:00:00 AM | Google
★★★★★ Adnan Grozdanic
We came yesterday with the intention to buy a GLB. The salesman Nick Nystrom was the most condescending person I have ever dealt with. He talked down to us the entire time, and treated us like we lived in caves and had never driven a car. We had every intention to buy the car, and even though our trade in was not what we had hoped to | Read Full Review
11/20/2021 12:00:00 AM | Google
★★★★★ Cleon Grinage
Nice place. Very Nice people. | Read Full Review
11/12/2021 12:00:00 AM | Google
★★★★★ Kevin Foley
I had a fantastic experience purchasing and picking up my Volvo today!!! I worked with Mark Maslonka on my new Volvo XC 40 Recharge and he was very knowledgeable and super to work with!!! Great experience with the Betten Imports Team!!! | Read Full Review
10/27/2021 12:00:00 AM | Google
★★★★★ Achalms2121
Will in sales makes things easy and painless. Highly recommend him for any new or used car needs! | Read Full Review
10/26/2021 12:00:00 AM | Google
★★★★★ Derick Disher
?????? LIT ?????? | Read Full Review
9/29/2021 12:00:00 AM | Google
★★★★★ R Carmichael
Service was great. The attendant that worked with me was quite helpful, would recommend going there for assistance anytime. | Read Full Review
9/16/2021 12:00:00 AM | Google
★★★★★ Stephen Diesen
| Read Full Review
9/11/2021 12:00:00 AM | Google
★★★★★ Brett Gue
| Read Full Review
9/7/2021 12:00:00 AM | Google
★★★★★ Jennifer Rocha
Great service! | Read Full Review
9/5/2021 12:00:00 AM | Google
★★★★★ Steve S
Nice place | Read Full Review
9/1/2021 12:00:00 AM | Google
★★★★★ Yoanleonel 8912
Very nice. | Read Full Review
8/31/2021 12:00:00 AM | Google
★★★★★ Hector luis Camacho
I took my Mercedes in for regular b-service maintenance ,and also replace a broken part. I've had my car for over a week and now my car is worse then when I took it in! Almost 4k down the drain for what!? RIP offs! I just know my car needs fixed asap. Hopefully they have the best certified mechanics as they should. Such stress it has | Read Full Review
8/30/2021 12:00:00 AM | Google
★★★★★ mike poll
Great place | Read Full Review
8/19/2021 12:00:00 AM | Google
★★★★★ Terrence Pos
Great service | Read Full Review
8/18/2021 12:00:00 AM | Google
★★★★★ Omar Al Ameer
| Read Full Review
8/18/2021 12:00:00 AM | Google

of 7