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Colonial Volkswagen

Colonial Volkswagen

★★★★★(1188)read reviews
89 Turnpike Rd, Westborough, MA 01581
(508) 948-3701 Ask About Our Service Specials!
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Service Offers

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    $95.95 Oil and Filter Service1Click Here for Details
  • VIEW
    $20 Off The "Pothole Recovery" Special7Click Here for Details
  • VIEW
    $15 Off Genuine VW Battery and Installation3Click Here for Details
  • VIEW
    $25 Off Genuine VW Brake Pad and Rotor Replacement11Click Here for Details
  • VIEW
    $15 Off Fall Service Special9Click Here for Details
  • VIEW
    $20 Off Set of Four Tires13Click Here for Details
  • VIEW
    Get a 10% rebate by Mail20 via a Volkswagen Visa® Prepaid Card21 (up to $300) when you purchase select Volkswagen Accessories between 10.01.23 and 12.31.23.Click for details
  • VIEW
    VW Service Credit Card Click for details
  • VIEW
    Tire Price Match Guarantee when purchased from the Volkswagen Tire Store

Map & Directions

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Business Hours

Mon: 7:30 AM - 5:00 PMTues: 7:30 AM - 5:00 PMWed: 7:30 AM - 5:00 PMThur: 7:30 AM - 5:00 PMFri: 7:30 AM - 5:00 PMSat: 7:30 AM - 2:00 PMSun: Closed
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VW engine air filter being changed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Colonial Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

  • Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
  • Daily Convenience Flexible hours. Online scheduling. Service Xpress.
  • Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
  • VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.
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Customer Reviews

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  • ★★★★★ Olivia Butterworth
    Fantastic and efficient service. You guys are the best--thank you! | Read Full Review
    11/26/2023 12:00:00 AM | Google
  • ★★★★★ Blake Randolph
    | Read Full Review
    11/26/2023 12:00:00 AM | Google
  • ★★★★★ Juliana Ferreira
    | Read Full Review
    11/25/2023 12:00:00 AM | Google
  • ★★★★★ Wayne Grant
    | Read Full Review
    11/25/2023 12:00:00 AM | Google
  • ★★★★★ Jeffrey Boulay
    Always an easy appointment with no pressure to buy additional services. Jon let me know what was soon to be due on my GTI so I have time to plan for it! | Read Full Review
    11/25/2023 12:00:00 AM | Google
  • ★★★★★ LINDAWALLACE2
    Excellent service. Friendly people. I think the fifteen word minimum seems a little silly though- LOL | Read Full Review
    11/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ LINDAWALLACE2
    Excellent service. Friendly people. I think the fifteen word minimum seems a little silly though- LOL | Read Full Review
    11/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ rich17990@yahoo.com
    Always very attentive and friendly. The checkin and checkout always quick and accurate. No changes added. | Read Full Review
    11/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ rich17990@yahoo.com
    Always very attentive and friendly. The checkin and checkout always quick and accurate. No changes added. | Read Full Review
    11/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Paula Kapurch
    I really loved that. They recorded everything they did in a video and I got to watch it and hear live from the mechanic. | Read Full Review
    11/23/2023 12:00:00 AM | Google
  • ★★★★★ Parva Shah
    | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ KIMMCSWEEN
    Colonial is the absolute best! They were able to get me in and out quickly and the service was top notch. | Read Full Review
    11/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ jboulay2680
    No problems at all with routine service for my 2021 GTI. Jon was very informative and let me know about some additional maintenance coming up. | Read Full Review
    11/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ GTI_Driver
    This place has been consistently excellent with all of my service needs over the 7 years since I started going there. I have a spirited approach to driving, and they keep my GTI running in top condition for whatever road I'm on. | Read Full Review
    11/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ GTI_Driver
    This place has been consistently excellent with all of my service needs over the 7 years since I started going there. I have a spirited approach to driving, and they keep my GTI running in top condition for whatever road I'm on. | Read Full Review
    11/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ jboulay2680
    No problems at all with routine service for my 2021 GTI. Jon was very informative and let me know about some additional maintenance coming up. | Read Full Review
    11/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ KIMMCSWEEN
    Colonial is the absolute best! They were able to get me in and out quickly and the service was top notch. | Read Full Review
    11/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ schogle
    Dylan was great and easy to reach and provided timely updates and explanations. only thing was the disappointment of the tire not being covered even though i had tire and brake coverage through VW when i bought the car. | Read Full Review
    11/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ schogle
    Dylan was great and easy to reach and provided timely updates and explanations. only thing was the disappointment of the tire not being covered even though i had tire and brake coverage through VW when i bought the car. | Read Full Review
    11/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ KRC
    I had a great experience with all of the staff. They were all Very friendly and knowledgeable. | Read Full Review
    11/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ KRC
    I had a great experience with all of the staff. They were all Very friendly and knowledgeable. | Read Full Review
    11/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ kdalmazzi
    Marc was incredibly helpful when buying my car. He was great about taking the time to make sure that I felt comfortable with all the features in the car and was very patient with me through the whole process. | Read Full Review
    11/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ kdalmazzi
    Marc was incredibly helpful when buying my car. He was great about taking the time to make sure that I felt comfortable with all the features in the car and was very patient with me through the whole process. | Read Full Review
    11/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ schultziek
    I had a a great experience buying a car from Marc Schoenhammer at Colonial VW | Read Full Review
    11/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kat
    Marc is excellent! My wife and I were looking for a new car and we’re on a budget. We were on the fence of buying used or leasing a new one. Marc was kind, communicative, personable and not pushy. We ended up leaving the dealership as the price wasn’t matching up. After leaving and going to a few other shops it was clear that Marc wa | Read Full Review
    11/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ Judith Hardy
    Love this place and highly recommend! | Read Full Review
    11/19/2023 12:00:00 AM | Google
  • ★★★★★ Katie Dalmazzi
    Marc was incredibly helpful when buying my Taos and made sure that I felt really comfortable with all the new features and was very patient with explaining anything, frequently making sure I didn't have any questions or concerns about anything. | Read Full Review
    11/19/2023 12:00:00 AM | Google
  • ★★★★★ Jon Loewald
    My experience with Thomas on the lease of the vehicle was easy and he was willing to work with me on the payments. I never felt pressured to make a decision and everything was explained very clearly. | Read Full Review
    11/19/2023 12:00:00 AM | Google
  • ★★★★★ Diane Leonard
    Great service at Colonial! Bill F was so helpful! So pleasant and always smiling! | Read Full Review
    11/19/2023 12:00:00 AM | Google
  • ★★★★★ Kat
    Marc is excellent! My wife and I were looking for a new car and we’re on a budget. We were on the fence of buying used or leasing a new one. Marc was kind, communicative, personable and not pushy. We ended up leaving the dealership as the price wasn’t matching up. After leaving and going to a few other shops it was clear that Marc wa | Read Full Review
    11/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ schultziek
    I had a a great experience buying a car from Marc Schoenhammer at Colonial VW | Read Full Review
    11/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ FRANKIE
    Very smooth and efficient process, surprising for a dreaded car dealership visit. They were attentive, helpful and low pressure. | Read Full Review
    11/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ BRUINS129
    They welcome you get right to the problem get it fixed and follow up with you after | Read Full Review
    11/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ FRANKIE
    Very smooth and efficient process, surprising for a dreaded car dealership visit. They were attentive, helpful and low pressure. | Read Full Review
    11/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ BRUINS129
    They welcome you get right to the problem get it fixed and follow up with you after | Read Full Review
    11/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ isabell.diesing
    Bought my second car from Marc. He is very knowledgeable and patient, explained everything I need to know, and just makes buying a car a very smooth and positiv experience. | Read Full Review
    11/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ Isa .Diesing
    Bought my second car from Marc Schoenhammer. He is very knowledgeable and patient, explained everything I need to know, and just makes buying a car a very smooth and positiv experience. | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ kim schultz
    Had a great experience leasing my id 4 with Marc Schoenhammer at Colonial VW | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ isabell.diesing
    Bought my second car from Marc. He is very knowledgeable and patient, explained everything I need to know, and just makes buying a car a very smooth and positiv experience. | Read Full Review
    11/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sheen
    Dylan was very polite & courteous but there seems to be a disconnect in the service dept at Colonial VW Westborough. We dread taking our car for service because it takes longer than it should, multiple times we have had to go back to remedy the issue, pickup in never simple due to parking lot constraints & being blocked in by other c | Read Full Review
    11/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sheen
    Dylan was very polite & courteous but there seems to be a disconnect in the service dept at Colonial VW Westborough. We dread taking our car for service because it takes longer than it should, multiple times we have had to go back to remedy the issue, pickup in never simple due to parking lot constraints & being blocked in by other c | Read Full Review
    11/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ Goat Goat
    Known for requiring a $150 payment to assist police get your car back (oh and they still want the $150 even if your 2yo is inside the car) | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ jake l
    | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ LLBRADSTREET
    Please know that the service was perfect! Bill Fallon was very helpful and nice and promised (to the best of his ability) to get the service under way so I could make a doctor's appointment. | Read Full Review
    11/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ grammyosea
    Very helpful and caring! I would certainly use the again and recommend their service to others. | Read Full Review
    11/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ MNOGUEIRA4391
    Excellent service department with very friendly staff and technicians are the best in the area. Would recommend to anyone 100%! | Read Full Review
    11/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ RILLESCAS.BOSCH
    They should give more money for car trade;Specially if you are a faithful family Vw . | Read Full Review
    11/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ Not Jaclyn
    This dealership keeps emailing me about Jaclyn some last name’s service appointments and surveys and all the junk that goes along with getting a car looked at. I am not Jaclyn, and none of this trash has an unsubscribe option. jmello@gmail get my email out yo mouth | Read Full Review
    11/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ cpitsi
    Great customer service! I would highly recommend. They went above and beyond and were extremely accommodating. | Read Full Review
    11/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ LLBRADSTREET
    Please know that the service was perfect! Bill Fallon was very helpful and nice and promised (to the best of his ability) to get the service under way so I could make a doctor's appointment. | Read Full Review
    11/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ grammyosea
    Very helpful and caring! I would certainly use the again and recommend their service to others. | Read Full Review
    11/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ Not Jaclyn
    This dealership keeps emailing me about Jaclyn some last name’s service appointments and surveys and all the junk that goes along with getting a car looked at. I am not Jaclyn, and none of this trash has an unsubscribe option. jmello@gmail get my email out yo mouth | Read Full Review
    11/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ MNOGUEIRA4391
    Excellent service department with very friendly staff and technicians are the best in the area. Would recommend to anyone 100%! | Read Full Review
    11/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ RILLESCAS.BOSCH
    They should give more money for car trade;Specially if you are a faithful family Vw . | Read Full Review
    11/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ cpitsi
    Great customer service! I would highly recommend. They went above and beyond and were extremely accommodating. | Read Full Review
    11/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ george glass
    The dance of the sale is still the most annoying part of buying a car. Back and forth between the sales manager. Over $500 difference. Frustrating and sad it still has to be this way. | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ Chris
    This was a great experience. They went above and beyond and were extremely accommodating. Would highly recommend. | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ ntesposito44
    John was fantastic as always! He took care of all my needs and made sure he was very clear on what I was signing up for. He was easy to communicate with and trust throughout the process. | Read Full Review
    11/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ ntesposito44
    John was fantastic as always! He took care of all my needs and made sure he was very clear on what I was signing up for. He was easy to communicate with and trust throughout the process. | Read Full Review
    11/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ Scott
    Great service! Most effortless dealership experience I’ve had. Ramon and Mike were incredibly helpful and pleasant. | Read Full Review
    11/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ WYNNCAL
    Everyone was friendly and helpful. Worked mainly with Jon, who was highly communicative, explaining delays and issues with the car. Always answered texts immediately, and reached out regularly with updates. | Read Full Review
    11/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ jbgilbo
    Service was so good I went In for maintenance and came out buying a brand new car . I love my Atlas Crossport!! | Read Full Review
    11/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ LINDSEY.BONAVITA
    Dylan was great. He went over everything very thoroughly and had great communication. Thank you. | Read Full Review
    11/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ LINDSEY.BONAVITA
    Dylan was great. He went over everything very thoroughly and had great communication. Thank you. | Read Full Review
    11/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ WYNNCAL
    Everyone was friendly and helpful. Worked mainly with Jon, who was highly communicative, explaining delays and issues with the car. Always answered texts immediately, and reached out regularly with updates. | Read Full Review
    11/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ jbgilbo
    Service was so good I went In for maintenance and came out buying a brand new car . I love my Atlas Crossport!! | Read Full Review
    11/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Scott
    Great service! Most effortless dealership experience I’ve had. Ramon and Mike were incredibly helpful and pleasant. | Read Full Review
    11/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Omar
    Aamir was wonderful, answered all of my questions and kept trying to find me the car I wanted while keeping me in the loop with consistent communication. He was happy to spend a lot of time with us and we never felt rushed. | Read Full Review
    11/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ Lindsey Bonavita
    Dylan was great. Very thorough and had great communication. | Read Full Review
    11/12/2023 12:00:00 AM | Google
  • ★★★★★ Omar
    Aamir was wonderful, answered all of my questions and kept trying to find me the car I wanted while keeping me in the loop with consistent communication. He was happy to spend a lot of time with us and we never felt rushed. | Read Full Review
    11/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ Lucas Sheehan
    Recent experience took over a month to get our car repaired correctly. Appears service desk & people turning wrenches are not on the same page. Poor communications with customers and each other is a serious problem for Colonial VW Westborough. We have experienced similarly inadequate & dysfunctional service since buying our car here | Read Full Review
    11/12/2023 12:00:00 AM | Google
  • ★★★★★ Tim Tmor
    Service advisor was very professional & communicative | Read Full Review
    11/11/2023 12:00:00 AM | Google
  • ★★★★★ maryanndaugherty16
    Marc was helpful. Responded to all my emails and texts quickly. Thank you for my new VW. | Read Full Review
    11/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ maryanndaugherty16
    Marc was helpful. Responded to all my emails and texts quickly. Thank you for my new VW. | Read Full Review
    11/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ zacharyc.reynolds
    Sief was a wonderful seller to work with, very open, kind and attentive to our needs. | Read Full Review
    11/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ Maureen L
    Straightforward attention and clear details about what is happening and what is needed. The first place I take any new VW and I continue to go for many years. | Read Full Review
    11/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ mitchell.caitlin
    Overall my experience with Colonial VW has been great. My only little thing is, the main issue brought the car in for was something it turns out I could have fixed on my own, and as soon as I dropped the car off everyone was like "Oh, did you try X?" That did solve the main problem, but two different people I spoke with when making/r | Read Full Review
    11/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ asmyrnios
    I've been taking my Atlas to Colonial Volkswagen of Westboro for the last few years. They have been always been so knowledgeable about my vehicle. I appreciate there customer service. | Read Full Review
    11/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ Maureen L
    Straightforward attention and clear details about what is happening and what is needed. The first place I take any new VW and I continue to go for many years. | Read Full Review
    11/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ asmyrnios
    I've been taking my Atlas to Colonial Volkswagen of Westboro for the last few years. They have been always been so knowledgeable about my vehicle. I appreciate there customer service. | Read Full Review
    11/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ zacharyc.reynolds
    Sief was a wonderful seller to work with, very open, kind and attentive to our needs. | Read Full Review
    11/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ mitchell.caitlin
    Overall my experience with Colonial VW has been great. My only little thing is, the main issue brought the car in for was something it turns out I could have fixed on my own, and as soon as I dropped the car off everyone was like "Oh, did you try X?" That did solve the main problem, but two different people I spoke with when making/r | Read Full Review
    11/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ Steven Kendall
    Timely, professional service and outstanding communication. Special thanks to Dylan in particular. | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ PETER.AQWIN
    great customer experience, friendly staff, no hidden cost or beating around bush, the sales team is extremely comfortable to work. I feel always worry free at this dealership, because they explain to the micro details of what you ask for and is zero confusing. Great place to shop and great tradein value | Read Full Review
    11/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ suzybonzo
    Always a pleasure to bring my VW into Colonial. Everyone I’ve ever dealt with has been great. | Read Full Review
    11/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ Smakar
    Excellent service as usual. Always glad to service my vehicle at this place. The team is very welcoming as well. | Read Full Review
    11/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ Smakar
    Excellent service as usual. Always glad to service my vehicle at this place. The team is very welcoming as well. | Read Full Review
    11/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ PETER.AQWIN
    great customer experience, friendly staff, no hidden cost or beating around bush, the sales team is extremely comfortable to work. I feel always worry free at this dealership, because they explain to the micro details of what you ask for and is zero confusing. Great place to shop and great tradein value | Read Full Review
    11/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ suzybonzo
    Always a pleasure to bring my VW into Colonial. Everyone I’ve ever dealt with has been great. | Read Full Review
    11/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ GTIguy97
    I love this dealer for service and I can never say that about any other dealer I have ever been to. They are honest, fair and friendly and they stand behind their work, no question. If you have a VW, and live not too far away, your lucky to have a colonial to service it. | Read Full Review
    11/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ rdnorton222
    Happy with the repair, not happy that they couldn’t give me a loaner for the 8 days the car was there | Read Full Review
    11/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ rdnorton222
    Happy with the repair, not happy that they couldn’t give me a loaner for the 8 days the car was there | Read Full Review
    11/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ GTIguy97
    I love this dealer for service and I can never say that about any other dealer I have ever been to. They are honest, fair and friendly and they stand behind their work, no question. If you have a VW, and live not too far away, your lucky to have a colonial to service it. | Read Full Review
    11/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ REINARAGO1
    Overall, the service was good, but I was disappointed that they didn’t inform me they couldn’t make a copy of my key until after I paid the $175 fee. | Read Full Review
    11/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ REINARAGO1
    Overall, the service was good, but I was disappointed that they didn’t inform me they couldn’t make a copy of my key until after I paid the $175 fee. | Read Full Review
    11/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sarah Shure
    Dropped my car off on a Sunday night. Was told Monday that it would be ready Thursday or Friday. I said I could pick it up Saturday. It was a very expensive repair, regular maintenance, and a full detail. Called Friday to make sure it would be ready for Saturday pick up. Was told everything was done and I could pick it up that day if | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Richard Freiss
    | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Jon Marshall
    Great service experience for our 2023 Tiguan. Exceptional scheduling and communication A++. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Suzanne Bonazzoli
    24 years and four cars later, I continue to get my car serviced at this VW dealership. I wouldn’t go anywhere else in MA. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ TLACHAPELLE
    Very good experience with the service team. They are quick and keep me up to speed with the process | Read Full Review
    11/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ NICKANGELO3
    First class service department with very customer friendly waiting area with free Wi-Fi and coffee. | Read Full Review
    11/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ TLACHAPELLE
    Very good experience with the service team. They are quick and keep me up to speed with the process | Read Full Review
    11/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ NICKANGELO3
    First class service department with very customer friendly waiting area with free Wi-Fi and coffee. | Read Full Review
    11/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ PETER.AQWIN
    Very welcoming, great customer support , friendly staffs. No catches or hidden cost. They speak upfront and always honor their words . I purchased 2 cars in the same week and am extremely happy for the choice | Read Full Review
    11/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ PETER.AQWIN
    Very welcoming, great customer support , friendly staffs. No catches or hidden cost. They speak upfront and always honor their words . I purchased 2 cars in the same week and am extremely happy for the choice | Read Full Review
    11/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sevin7 Pagan
    Great service and thank you to Jon for taking care of me | Read Full Review
    11/4/2023 12:00:00 AM | Google
  • ★★★★★ Sameh Makar
    I always enjoy the service I get at Colonial VW | Read Full Review
    11/4/2023 12:00:00 AM | Google
  • ★★★★★ Maryann Daugherty
    Marc was helpful and patient! I love my new Taos! | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ jocathell
    Aamir was great to work with. He went above and beyond to make sure I had what I needed. | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ armoeller84
    It was great. Aamir went above and beyond to get the car that we wanted. | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ jocathell
    Aamir was great to work with. He went above and beyond to make sure I had what I needed. | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ armoeller84
    It was great. Aamir went above and beyond to get the car that we wanted. | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ WMCILVANE
    Had a difficult to diagnose electrical issue in a 2001 Cabriolet. They had a little trouble at first but they kept on it to successful repair. Very satisfied with the service overall, a rare experience these days. | Read Full Review
    11/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ MISTAROURKE
    Outstanding customer service and support. I took my vehicle to a closer Volkswagen dealership three times for the same issue and they never fixed it. Finally, I took it back to where I bought my vehicle from in Westborough and they handled everything. It’s always a pleasure going there and being greeted by the service staff. The staf | Read Full Review
    11/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ alliemcgowan
    Everyone was very helpful. Made buying a new car a great experience. Dipok was the best! | Read Full Review
    11/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ MISTAROURKE
    Outstanding customer service and support. I took my vehicle to a closer Volkswagen dealership three times for the same issue and they never fixed it. Finally, I took it back to where I bought my vehicle from in Westborough and they handled everything. It’s always a pleasure going there and being greeted by the service staff. The staf | Read Full Review
    11/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ alliemcgowan
    Everyone was very helpful. Made buying a new car a great experience. Dipok was the best! | Read Full Review
    11/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ WMCILVANE
    Had a difficult to diagnose electrical issue in a 2001 Cabriolet. They had a little trouble at first but they kept on it to successful repair. Very satisfied with the service overall, a rare experience these days. | Read Full Review
    11/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ emilee.herringshaw
    Bill and the team at colonial were exceptional. They went out of their way to make sure I had a great experience and were very informative with all details from my service. Clear communication, above and beyond service. I highly recommend working with Colonial Volkswagen of Westborough! | Read Full Review
    11/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ nichole_Gibbs
    Excellent professional service. Turn around time and overall experience was great. Communication and customer service skills are at an all time high. | Read Full Review
    11/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ emilee.herringshaw
    Bill and the team at colonial were exceptional. They went out of their way to make sure I had a great experience and were very informative with all details from my service. Clear communication, above and beyond service. I highly recommend working with Colonial Volkswagen of Westborough! | Read Full Review
    11/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ nichole_Gibbs
    Excellent professional service. Turn around time and overall experience was great. Communication and customer service skills are at an all time high. | Read Full Review
    11/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ llelless
    All went very well with sale snd service. I have already done two reviews so no need for more Ty. | Read Full Review
    10/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ Nicolecurtin25
    It was an excellent experience. They are very attentive, explain everything and even provide a video. I’m very satisfied. | Read Full Review
    10/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ NJBM
    Bill Fallon took excellent care of me ... as per usual. I have had an excellent experience with this team over the years. | Read Full Review
    10/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ llelless
    All went very well with sale snd service. I have already done two reviews so no need for more Ty. | Read Full Review
    10/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ NJBM
    Bill Fallon took excellent care of me ... as per usual. I have had an excellent experience with this team over the years. | Read Full Review
    10/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ Nicolecurtin25
    It was an excellent experience. They are very attentive, explain everything and even provide a video. I’m very satisfied. | Read Full Review
    10/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ JOHNCR2
    Very disappointed experience to say the least. The online scheduling didn't work. I had to call to make an appointment/schedule my car to fix an electrical issue that is covered by warranty. I dropped the car off the night before for them to troubleshoot the car. They had to order a new window/lock motor but would be back ordered. I | Read Full Review
    10/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ JOHNCR2
    Very disappointed experience to say the least. The online scheduling didn't work. I had to call to make an appointment/schedule my car to fix an electrical issue that is covered by warranty. I dropped the car off the night before for them to troubleshoot the car. They had to order a new window/lock motor but would be back ordered. I | Read Full Review
    10/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ LINK22728855
    They solve my car every problem and always help me to maintain my car for safe | Read Full Review
    10/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Dave
    I was treated well. They gave me a ride home after dropping off the car and did everything that was planned. | Read Full Review
    10/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ LINK22728855
    They solve my car every problem and always help me to maintain my car for safe | Read Full Review
    10/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Dave
    I was treated well. They gave me a ride home after dropping off the car and did everything that was planned. | Read Full Review
    10/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ KLEFTER56
    First visit to Colonial. Service was great & customer service very friendly. 2 weeks later still waiting on part for my car tho… | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ KLEFTER56
    First visit to Colonial. Service was great & customer service very friendly. 2 weeks later still waiting on part for my car tho… | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ CFSTHE3RD
    Quick and thorough service. The staff's customer service skills are a 10. Overall very pleasant experience. | Read Full Review
    10/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ CFSTHE3RD
    Quick and thorough service. The staff's customer service skills are a 10. Overall very pleasant experience. | Read Full Review
    10/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jimmy
    I gave this recent service experience five stars because Colonial VW of Westborough always treats me well and does a great job with my Jetta. This time was the same great service. I’m grateful for the service staff and technicians being thorough when explaining the status of my vehicle; they always update me when necessary, they p | Read Full Review
    10/27/2023 12:00:00 AM | Google
  • ★★★★★ Chuck Mcgonigle
    Jon was a great service rep. Kept me informed and handled the job really well | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ Eric Olson
    Always a very pleasant experience when dealing with Colonial VW of Westborough for service or to make a purchase. | Read Full Review
    10/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ Eric Olson
    Always a very pleasant experience when dealing with Colonial VW of Westborough for service or to make a purchase. | Read Full Review
    10/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jonathan Lilja
    I always get great advice and service when I deal with Jon, or any of the service advisors. They are all a big help. | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ James
    The service person was great. I was suppose to look at cars and several times throughout my wait for service to complete I went to the lobby and waiting and not a single person would acknowledge or assist me. I traded in my Volkswagen a week later and got a 2024 Hyundai. A missed opportunity on Colonial’s end. | Read Full Review
    10/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ James
    The service person was great. I was suppose to look at cars and several times throughout my wait for service to complete I went to the lobby and waiting and not a single person would acknowledge or assist me. I traded in my Volkswagen a week later and got a 2024 Hyundai. A missed opportunity on Colonial’s end. | Read Full Review
    10/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ SUSANCHRISTEDES
    Excellent sales and service always . Great dealership to purchase a new or used volkswagen. The service department is the best. | Read Full Review
    10/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ beccacaram
    We had a great buying experience with Colonial! Ramon Almodovar was no pressure and laid back when it came to sales, but on top of things and very communicative when we made our purchase. He did a great job keeping in contact to let us know when our car was on its way and had arrived. I'm so happy with my Tiguan!! We highly recommend | Read Full Review
    10/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ SUSANCHRISTEDES
    Excellent sales and service always . Great dealership to purchase a new or used volkswagen. The service department is the best. | Read Full Review
    10/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ beccacaram
    We had a great buying experience with Colonial! Ramon Almodovar was no pressure and laid back when it came to sales, but on top of things and very communicative when we made our purchase. He did a great job keeping in contact to let us know when our car was on its way and had arrived. I'm so happy with my Tiguan!! We highly recommend | Read Full Review
    10/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Alex Kaplan
    | Read Full Review
    10/22/2023 12:00:00 AM | Google
  • ★★★★★ MATONG14
    Excellent service, John Lacey in Service does an outstanding job and provides best in class customer service. Have remained with VW due to service team. | Read Full Review
    10/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ BOIVIN.MICHAEL.J
    Nice people with very quick service all explained well thank you very very very much | Read Full Review
    10/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ MATONG14
    Excellent service, John Lacey in Service does an outstanding job and provides best in class customer service. Have remained with VW due to service team. | Read Full Review
    10/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ BOIVIN.MICHAEL.J
    Nice people with very quick service all explained well thank you very very very much | Read Full Review
    10/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ tpatch55
    I worked with John Lacey to get my ID4 fixed from a lightning strike. He was exceptionally responsive in helping me through the process of working with my insurance company. He followed up with me frequently to keep me informed of where I was in the process as well as answering my calls whenever I called. I would say working with Jon | Read Full Review
    10/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ tpatch55
    I worked with John Lacey to get my ID4 fixed from a lightning strike. He was exceptionally responsive in helping me through the process of working with my insurance company. He followed up with me frequently to keep me informed of where I was in the process as well as answering my calls whenever I called. I would say working with Jon | Read Full Review
    10/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ David Singer
    Two years of giving my local dealer an opportunity to fix issues with my new car always receive the car back being told it was fixed yet it never was. It only took one visit to colonial and they fixed the problem. The other local dealer couldn’t fix over two years, if you need a Volkswagen or Volkswagen service, go to colonial | Read Full Review
    10/19/2023 12:00:00 AM | Google
  • ★★★★★ Scott Weidenkopf
    I was given a pleasant ride to & from the dealership, and they sent a video explaining some issues they'd found with my vehicle. | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Megan A
    Bill was awesome! | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Melanie Collette
    Colonial Volkswagen of a Westborough was very informative and honest with my recent vehicle purchase. Pierre was excellent at helping me find the perfect vehicle for my daily commuter lifestyle. | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ MCOLLETTE224
    I had an excellent experience working with Colonial Volkswagen of Westborough! Pierre was very helpful and informative with finding the perfect vehicle for my commuter lifestyle. I would recommend Colonial Volkswagen of Westborough to my friends and family. | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ LAR
    Very good experience, low pressure, knowledgeable salesperson, stress free. Highly recommend Marc to anyone looking for a vehicle. | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ wedrivealot
    Great service full stop. Team is personable, smart, thorough, and works hard to make things happen for the customer. | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ dklezba2
    The whole sales crew was great! Professional, timely & made it easy. It’s my second VW & would highly recommend colonial! | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ wedrivealot
    Great service full stop. Team is personable, smart, thorough, and works hard to make things happen for the customer. | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ MCOLLETTE224
    I had an excellent experience working with Colonial Volkswagen of Westborough! Pierre was very helpful and informative with finding the perfect vehicle for my commuter lifestyle. I would recommend Colonial Volkswagen of Westborough to my friends and family. | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ LAR
    Very good experience, low pressure, knowledgeable salesperson, stress free. Highly recommend Marc to anyone looking for a vehicle. | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ dklezba2
    The whole sales crew was great! Professional, timely & made it easy. It’s my second VW & would highly recommend colonial! | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ Emilio
    Drove an hour to see a used car after making an appointment and the car was not ready to review. Test drove the car and came back with a few concerns. Made an offer based on my concerns and they were not interested in my offer, said they were in the car for more then that. 6 days later left a message with Ray and to no avail, no call | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ Emilio
    Drove an hour to see a used car after making an appointment and the car was not ready to review. Test drove the car and came back with a few concerns. Made an offer based on my concerns and they were not interested in my offer, said they were in the car for more then that. 6 days later left a message with Ray and to no avail, no call | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ rutberg
    The service at Colonial VW is truly exceptional. Bill, Bill, John and Dylan are kind and helpful and often know your name. We actually enjoy taking our VWs to the shop. How crazy is that? | Read Full Review
    10/15/2023 12:00:00 AM | Google
  • ★★★★★ Gina Loven
    Always an exceptional experience at westborough colonial! | Read Full Review
    10/15/2023 12:00:00 AM | Google
  • ★★★★★ N MacC
    Bill Fallon and the team took excellent care of me and my vehicle | Read Full Review
    10/15/2023 12:00:00 AM | Google
  • ★★★★★ tayyeerr
    Ramon was awesome go see him for a sales guy for sure! Great customer care and fun!! | Read Full Review
    10/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ tayyeerr
    Ramon was awesome go see him for a sales guy for sure! Great customer care and fun!! | Read Full Review
    10/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ joe
    Great service personnel, Mr. Jon Lacey He was very professional in explaining the issues that my car needed to be repaired. also got a free patch one of the flat tire on my Tiguan . I would recommend it to other | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ joe
    Great service personnel, Mr. Jon Lacey He was very professional in explaining the issues that my car needed to be repaired. also got a free patch one of the flat tire on my Tiguan . I would recommend it to other | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Nicole Curtin
    Great experience | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ sarah B
    I return to this dealership because they provide excellent service. In this case they were able to complete some unexpected work which was a huge help to me because it meant not taking time off work to make another appointment | Read Full Review
    10/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ sarah B
    I return to this dealership because they provide excellent service. In this case they were able to complete some unexpected work which was a huge help to me because it meant not taking time off work to make another appointment | Read Full Review
    10/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ Devin Hall
    Comically bad customer service. Experience at Colonial left me feeling like Julia Roberts in the shopping scene of Pretty Woman. Walked in to the dealership- it was completely dead, one other customer working with sales. After being brushed off by the initial salesman, we were paired with someone else. I mentioned that I was there to | Read Full Review
    10/12/2023 12:00:00 AM | Google
  • ★★★★★ awesley0
    I purchased my first car, which was nerve wracking, but Pierre was extremely friendly and super helpful in getting me the car i wanted, within my budget. Great experience all around | Read Full Review
    10/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ MRYALN10
    Always excellent service., from setting up appointment, service on my vehicle and transportation to my home and back. Staff exceptional! | Read Full Review
    10/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ awesley0
    I purchased my first car, which was nerve wracking, but Pierre was extremely friendly and super helpful in getting me the car i wanted, within my budget. Great experience all around | Read Full Review
    10/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ MRYALN10
    Always excellent service., from setting up appointment, service on my vehicle and transportation to my home and back. Staff exceptional! | Read Full Review
    10/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ LSERVIDIO
    Very attentive, very good listeners, I was in and out of my 3 year check in in the time I said I need to be! I also found the work space very convenient! I will be back! | Read Full Review
    10/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ smelton0
    Always a positive visit to the service shop here. Jon was particularly helpful with what I truly needed to keep Helga (the Touareg) in top condition.. | Read Full Review
    10/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ CANDISE30
    John is an excellent advisor he went above and beyond to make sure my car was fixed. An issue I had been dealing with since January. Thank you so much for your exceptional and amazing service John. | Read Full Review
    10/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ trogerholmer040
    Very meticulous with repairs and inspection for future maintenence. Service advisors are top notch would recommend family and friends. | Read Full Review
    10/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ CANDISE30
    John is an excellent advisor he went above and beyond to make sure my car was fixed. An issue I had been dealing with since January. Thank you so much for your exceptional and amazing service John. | Read Full Review
    10/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ trogerholmer040
    Very meticulous with repairs and inspection for future maintenence. Service advisors are top notch would recommend family and friends. | Read Full Review
    10/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ smelton0
    Always a positive visit to the service shop here. Jon was particularly helpful with what I truly needed to keep Helga (the Touareg) in top condition.. | Read Full Review
    10/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ LSERVIDIO
    Very attentive, very good listeners, I was in and out of my 3 year check in in the time I said I need to be! I also found the work space very convenient! I will be back! | Read Full Review
    10/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ richard glidden
    | Read Full Review
    10/10/2023 12:00:00 AM | Google
  • ★★★★★ James
    The service advisors are trustworthy and communicate well. They've all been there for years, so they know what they're doing. | Read Full Review
    10/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ pasharff
    Great experience from start to finish. No high-pressure - will be back for a VW next time. | Read Full Review
    10/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ James
    The service advisors are trustworthy and communicate well. They've all been there for years, so they know what they're doing. | Read Full Review
    10/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ pasharff
    Great experience from start to finish. No high-pressure - will be back for a VW next time. | Read Full Review
    10/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ bergmeredith
    Very easy to work with this VW dealership, no pressure and very knowledgeable. Highly recommend. | Read Full Review
    10/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ bergmeredith
    Very easy to work with this VW dealership, no pressure and very knowledgeable. Highly recommend. | Read Full Review
    10/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ Meredith Berg
    Our recent car purchase with Marc at Colonial was super smooth. We appreciated the no pressure sales and ease of the whole process. Very happy with our new car! | Read Full Review
    10/8/2023 12:00:00 AM | Google
  • ★★★★★ shivapchandra
    This time around the sales process was very professional and was handled very well - painless process | Read Full Review
    10/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ shivapchandra
    This time around the sales process was very professional and was handled very well - painless process | Read Full Review
    10/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ eblee
    Easy to book an appointment a week or two out. Friendly staff who explained the issues, solutions and gave options. Work was completed quickly and well. Thanks! | Read Full Review
    10/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ bisaillonjs
    Excellent service; I would highly recommend this VW dealership for service;One of my best overall service experiences! | Read Full Review
    10/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ bisaillonjs
    Excellent service; I would highly recommend this VW dealership for service;One of my best overall service experiences! | Read Full Review
    10/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ eblee
    Easy to book an appointment a week or two out. Friendly staff who explained the issues, solutions and gave options. Work was completed quickly and well. Thanks! | Read Full Review
    10/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ Robert Helms
    2 warning lights came on and I made an appointment. Got a ride home and was shown a detailed video of the problem. I told them it would be fine to keep the car overnight. Colonial picked me up on time. The car was ready, and I was only charged for the inspection sticker that I needed. Well done. | Read Full Review
    10/6/2023 12:00:00 AM | Google
  • ★★★★★ Mark Durrenberger
    | Read Full Review
    10/6/2023 12:00:00 AM | Google
  • ★★★★★ bostonmagik
    Always have been great customer service, wether purchasing a vehicle or the service department I have been doing business with Colonial for the past 5 years. | Read Full Review
    10/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ VANYLACHIC
    It’s always a pleasure to work with Dylan and I prefer to work with him over all others. | Read Full Review
    10/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ nancy.carter1
    Professional and knowledgeable. X xx xx xx xx xx xx xx xx xx xx xx | Read Full Review
    10/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ VANYLACHIC
    It’s always a pleasure to work with Dylan and I prefer to work with him over all others. | Read Full Review
    10/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ bostonmagik
    Always have been great customer service, wether purchasing a vehicle or the service department I have been doing business with Colonial for the past 5 years. | Read Full Review
    10/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ nancy.carter1
    Professional and knowledgeable. X xx xx xx xx xx xx xx xx xx xx xx | Read Full Review
    10/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ rkhanscom
    I never give perfect scores so my four stars are a real good score for them | Read Full Review
    10/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ rkhanscom
    I never give perfect scores so my four stars are a real good score for them | Read Full Review
    10/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ Karl Schneider
    | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ Gary Pemberton
    | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ DFISH02
    Seif was great to work with. Quickly answered my questions and worked with me to make a deal that worked! | Read Full Review
    10/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ DFISH02
    Seif was great to work with. Quickly answered my questions and worked with me to make a deal that worked! | Read Full Review
    10/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ Gareth Cleland
    Service folk really nice but 2h 15 mins for an oil change and tire rotation too long, especially when it was a booked midweek service. I do my own servicing on the other VW I own and the same service takes me just over an hour and I do not have a ramp or fancy tools. | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Lizbeth Piel
    | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ taylorastedman
    If your experience is anything like mine, you won't be able to justify going anywhere other than Colonial VW of Westborough for all of your routine maintenance and future vehicle purchases! | Read Full Review
    9/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ taylorastedman
    If your experience is anything like mine, you won't be able to justify going anywhere other than Colonial VW of Westborough for all of your routine maintenance and future vehicle purchases! | Read Full Review
    9/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Rui Liu
    Outstanding service, nice and professional service | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Thomas Saliba
    | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Avanishranjan
    It was a great experience at Colonial Volkswagen. The dealership understood my requirements and really worked on my request even though the car was not available. | Read Full Review
    9/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ Avanishranjan
    It was a great experience at Colonial Volkswagen. The dealership understood my requirements and really worked on my request even though the car was not available. | Read Full Review
    9/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Alexandra Liu
    Sales person is far from being professional. Also not honest and respectful with customer. I wish I had a different experience. | Read Full Review
    9/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Alexandra Liu
    Sales person is far from being professional. Also not honest and respectful with customer. I wish I had a different experience. | Read Full Review
    9/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ matt.alongi
    John was very accommodating and went way above and beyond to make sure all the work was done as quickly as possible. | Read Full Review
    9/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ matt.alongi
    John was very accommodating and went way above and beyond to make sure all the work was done as quickly as possible. | Read Full Review
    9/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jianwen Xu
    Great service. The video about the car inspection shared with the customer is a great innovation! | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Pete Martin
    | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Lucy Servidio
    I had special requests for getting out by a certain time and they met my needs | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Ndidi Obidoa
    Jon took great care of me! Thanks again!! | Read Full Review
    9/24/2023 12:00:00 AM | Google
  • ★★★★★ Walter Hansen
    Friendly, timely professional service. | Read Full Review
    9/23/2023 12:00:00 AM | Google
  • ★★★★★ mleprohon73
    Very courteous and helpful. Clean modern waiting area. Only minor complaint would be the speed of the guest wifi. Would be nice if it was faster to support business folks waiting. | Read Full Review
    9/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jessye.Smith
    Staff was courteous. The staff kept me well informed on the status of my repairs. | Read Full Review
    9/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ mleprohon73
    Very courteous and helpful. Clean modern waiting area. Only minor complaint would be the speed of the guest wifi. Would be nice if it was faster to support business folks waiting. | Read Full Review
    9/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jessye.Smith
    Staff was courteous. The staff kept me well informed on the status of my repairs. | Read Full Review
    9/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ erin5674
    Everyone is very friendly and helpful. They take the time to find out what is wrong with my car and make sure the issue is solved. There are other VW dealers closer to my house but I choose this one. | Read Full Review
    9/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ erin5674
    Everyone is very friendly and helpful. They take the time to find out what is wrong with my car and make sure the issue is solved. There are other VW dealers closer to my house but I choose this one. | Read Full Review
    9/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ benhalpern
    Service department is terrific. Thorough, courteous, will get you in if emergency. Really a terrific group! | Read Full Review
    9/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ MENDES1
    Your service representative was fantastic. I have never had a better experience anywhere. Your parts department is also terrific, not only was your parts rep patient, she went out of way to explain what I needed to get and how I could find the part I was looking for. | Read Full Review
    9/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ DAVER58
    I’ve been having my car serviced at Colonial for around 20 years. I’ve always been happy going there | Read Full Review
    9/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ DAVER58
    I’ve been having my car serviced at Colonial for around 20 years. I’ve always been happy going there | Read Full Review
    9/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ benhalpern
    Service department is terrific. Thorough, courteous, will get you in if emergency. Really a terrific group! | Read Full Review
    9/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ MENDES1
    Your service representative was fantastic. I have never had a better experience anywhere. Your parts department is also terrific, not only was your parts rep patient, she went out of way to explain what I needed to get and how I could find the part I was looking for. | Read Full Review
    9/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kim Volpe
    Very friendly, efficient and thoughtful. They kept us informed at every detail.. thank you | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ Brian Lahue
    | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ BETSY9
    The service department has kept me coming back for 20 years. Competent, trustworthy and reasonable! I have purchased my last five cars at Colonial because of my confidence in the service department. | Read Full Review
    9/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ BETSY9
    The service department has kept me coming back for 20 years. Competent, trustworthy and reasonable! I have purchased my last five cars at Colonial because of my confidence in the service department. | Read Full Review
    9/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ RichB
    Very knowledgeable crew. They took time to explain what and how the maintenance was being performed on the vehicle. The Vehicle was returned in clean condition. | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ npatchen40
    Very great staff, but still a waiting for a few parts to my brand new car. | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ npatchen40
    Very great staff, but still a waiting for a few parts to my brand new car. | Read Full Review
    9/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ RichB
    Very knowledgeable crew. They took time to explain what and how the maintenance was being performed on the vehicle. The Vehicle was returned in clean condition. | Read Full Review
    9/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ Stefan Dorman
    Very professional and very prompt service | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ Sergey Bukesov
    Great Service! Great communication and very fast service | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ George “Chip” Eckman
    Colonial VW truly cares about your experience and satisfaction. The staff and technicians are the best! | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Taylorlawton
    Outstanding personable service. The best service experience I’ve had with a dealership, hands down. | Read Full Review
    9/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ Taylorlawton
    Outstanding personable service. The best service experience I’ve had with a dealership, hands down. | Read Full Review
    9/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ vinitu_dkm
    Brendan did a great job explaining possible options. Mike helped a lot with a trade-in appraisal. It took much longer (1.5h) than expected to pick up the car, the car just was not ready. Overall experience is pretty good. | Read Full Review
    9/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ JSFLEWELLING
    Great customer service as always! Friendly staff from the drop-off to departure. I travel over an hour to bring my car to Colonial because of the quality service Colonial provides. | Read Full Review
    9/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ KARYN.BROWN
    I have been doing business with Colonial Volkswagen since 2009! That says it all! Excellent! | Read Full Review
    9/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ vinitu_dkm
    Brendan did a great job explaining possible options. Mike helped a lot with a trade-in appraisal. It took much longer (1.5h) than expected to pick up the car, the car just was not ready. Overall experience is pretty good. | Read Full Review
    9/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ JSFLEWELLING
    Great customer service as always! Friendly staff from the drop-off to departure. I travel over an hour to bring my car to Colonial because of the quality service Colonial provides. | Read Full Review
    9/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ KARYN.BROWN
    I have been doing business with Colonial Volkswagen since 2009! That says it all! Excellent! | Read Full Review
    9/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ Michael Collins
    Continually an excellent service department. | Read Full Review
    9/14/2023 12:00:00 AM | Google
  • ★★★★★ J P
    Overall great purchase. Next upgrade will be better with more research. | Read Full Review
    9/14/2023 12:00:00 AM | Google
  • ★★★★★ Richard Martino
    As always, work is superb. and staff is wonderful...Bill Mac,the Service Writers and the Technicians are great!! | Read Full Review
    9/14/2023 12:00:00 AM | Google
  • ★★★★★ Richard Lin
    Forgot to post this, I visited this dealership in Feb this year, and the sale was really rude and unprofessional. He refused to let me test drive the vehicle(a pre-owned mk7 gti) and held an sarcastic tone toward my trade-in vehicle, at last he unwillingly to only let us check the car in the parking lot. If you want to find a GTi or | Read Full Review
    9/14/2023 12:00:00 AM | Google
  • ★★★★★ FPISEGNA
    Great dealership they work with you. Very supportive and answering all questions. I definitely had a good experience! | Read Full Review
    9/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ rmrickman
    My car was taken in for service immediately upon arrival, and the service was completed very quickly! | Read Full Review
    9/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ rmrickman
    My car was taken in for service immediately upon arrival, and the service was completed very quickly! | Read Full Review
    9/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ FPISEGNA
    Great dealership they work with you. Very supportive and answering all questions. I definitely had a good experience! | Read Full Review
    9/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ careykwong
    Everything went very smoothly. Good price without a lot of unnecessary back and forth negotiating. | Read Full Review
    9/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ vanessa.iten7
    Dipok was amazing in understanding my goals for a new car and made it happen every step of the way. He was incredible to work with and will have me coming back in years to come. | Read Full Review
    9/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ vanessa.iten7
    Dipok was amazing in understanding my goals for a new car and made it happen every step of the way. He was incredible to work with and will have me coming back in years to come. | Read Full Review
    9/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ careykwong
    Everything went very smoothly. Good price without a lot of unnecessary back and forth negotiating. | Read Full Review
    9/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ Dylan Begin
    Kind, honest and efficient! | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Tommy M
    Drop off for service was extremely easy. Communication from associates was excellent. Replacing the turbo on my GTI only took one day and I was able to pick it up after hours. VW completely covered the repairs even though my car is out of warranty. | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Matt Rickman
    | Read Full Review
    9/11/2023 12:00:00 AM | Google
  • ★★★★★ Jessye.Smith
    The team kept me up to date on the timing of the service completion and appraised of any additional issues that arose. | Read Full Review
    9/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ ROBJS
    Colonial Volkswagen delivers exactly what you want from a service department: communications is always open and honest, they have never tried to upsell me, and the work is done on time, at a high quality and for a fair price. At the end of the service, they share a video walkthrough of their initial inspection, and Isaiah did a fanta | Read Full Review
    9/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ ROBJS
    Colonial Volkswagen delivers exactly what you want from a service department: communications is always open and honest, they have never tried to upsell me, and the work is done on time, at a high quality and for a fair price. At the end of the service, they share a video walkthrough of their initial inspection, and Isaiah did a fanta | Read Full Review
    9/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jessye.Smith
    The team kept me up to date on the timing of the service completion and appraised of any additional issues that arose. | Read Full Review
    9/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Chen Shen
    | Read Full Review
    9/10/2023 12:00:00 AM | Google
  • ★★★★★ Tyler Williams
    "My initial leasing experience at Colonial Volkswagen was truly exceptional, and it was made all the better by the dedicated assistance of salesman Pierre. His profound knowledge regarding the 2023 model I leased was evident, and he delivered service that combined expertise with genuine kindness. I am not only delighted with my curre | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Denise FIANDACA
    The staff is very helpful and professional | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ priorashley
    Working with Bill was a great experience from beginning to end. I will continue to go to Colonial Volkswagen when needed. | Read Full Review
    9/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ dspencer714
    Dylan and team were professional, as always. i experienced fast and well-informed work and zero surprises. | Read Full Review
    9/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ priorashley
    Working with Bill was a great experience from beginning to end. I will continue to go to Colonial Volkswagen when needed. | Read Full Review
    9/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ dspencer714
    Dylan and team were professional, as always. i experienced fast and well-informed work and zero surprises. | Read Full Review
    9/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ GARY
    This was my second car purchased at Colonial. I have had a great experience with the service department, Jon is great and always takes ownership of the service issue and communicates well. The new car was demonstrated by Pierre who was eager to assist, knowledgeable but not pushy. I highly recommend Colonial of Westborough. | Read Full Review
    9/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ ZACH3933
    Service was once again excellent!! Every time I go to Colonial Volkswagen of Westborough, the service is top-notch and I have brought my car there several times. | Read Full Review
    9/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ rjroberts112
    Working with Marc was the best car buying process I've been through. He is not the typical pushy car salesman. He wanted us to make the best decision for us and not for him. He is extremely knowledgeable about the vehicle and charging infrastructure. Very pleased with our new car purchase and the experience. | Read Full Review
    9/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ rjroberts112
    Working with Marc was the best car buying process I've been through. He is not the typical pushy car salesman. He wanted us to make the best decision for us and not for him. He is extremely knowledgeable about the vehicle and charging infrastructure. Very pleased with our new car purchase and the experience. | Read Full Review
    9/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ GARY
    This was my second car purchased at Colonial. I have had a great experience with the service department, Jon is great and always takes ownership of the service issue and communicates well. The new car was demonstrated by Pierre who was eager to assist, knowledgeable but not pushy. I highly recommend Colonial of Westborough. | Read Full Review
    9/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ ZACH3933
    Service was once again excellent!! Every time I go to Colonial Volkswagen of Westborough, the service is top-notch and I have brought my car there several times. | Read Full Review
    9/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ Michael O'Brien
    Great service always friendly and informative and love the text feature. Love this dealership always have. | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Emmanuel Demos
    The service department continues to be top notch! Everyone is always super helpful. | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Richard Roberts
    Worked with Marc purchasing an ID.4. He was very easy to work with, not your typical pushy car-salesman. He is extremely knowledgeable about the car and charging infrastructure. Fantastic experience shopping at Colonial VW. | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ C S
    Like others have said they are amazing when trying to sell you a vehicle. But I recently called about a vehicle purchased through them and a top salesperson Pierre thought it would be great to talk over me while I was trying to explain what I needed help with. When I reminded him not to raise his voice at me he told me he wasn’t (whi | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ mersegum
    Not worth the trip, this place will make promises they don't intend to keep. If you make the mistake of purchasing a vehicle here you had better not be in any kind of hurry to get it as they held onto mine under the guise of needing to correct some paperwork for 3 months before I was able to retrieve it from them. Don't waste your ti | Read Full Review
    9/4/2023 12:00:00 AM | Google
  • ★★★★★ Jason Nelson
    Always great service. Timely, pleasant and knowledgable! | Read Full Review
    9/3/2023 12:00:00 AM | Google
  • ★★★★★ Nathalie Valdez
    | Read Full Review
    9/3/2023 12:00:00 AM | Google
  • ★★★★★ mojecrois
    Our experience at this dealership was by far the most pleasant experience we’ve had while car shopping! Dipok was kind, listened, and courteous. He and the rest of the team made sure our questions were answered each step of the way. | Read Full Review
    9/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ mojecrois
    Our experience at this dealership was by far the most pleasant experience we’ve had while car shopping! Dipok was kind, listened, and courteous. He and the rest of the team made sure our questions were answered each step of the way. | Read Full Review
    9/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ beth.andrews
    Pleasant dealing with parts and service departments . Easy scheduling and car was delivered on time. Much better experience than at other dealerships. | Read Full Review
    9/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ DCREAGER
    Last-minute repair of a dead battery. Were able to fit me in even though they had a busy schedule. Repair finished same day. Great appreciative they could fit me in! | Read Full Review
    9/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ DCREAGER
    Last-minute repair of a dead battery. Were able to fit me in even though they had a busy schedule. Repair finished same day. Great appreciative they could fit me in! | Read Full Review
    9/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ beth.andrews
    Pleasant dealing with parts and service departments . Easy scheduling and car was delivered on time. Much better experience than at other dealerships. | Read Full Review
    9/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ Joy Andrews
    Good interactions with parts and service departments. Easy scheduling and car was delivered at promised time. | Read Full Review
    9/1/2023 12:00:00 AM | Google
  • ★★★★★ Douglas Hoffmann
    Awesome place | Read Full Review
    9/1/2023 12:00:00 AM | Google
  • ★★★★★ Wjam
    Best service department around , same people for over 10 hours plus. That tells you something | Read Full Review
    8/31/2023 12:00:00 AM | Google
  • ★★★★★ Caitlin Mitchell
    VW of Westboro, and Pierre in particular, were wonderful to work with. I am, admittedly, very picky and specific in what I want in a vehicle and they were able to quickly find me exactly what I wanted at a price I was comfortable with. The pick up process was quick and easy, and Pierre took the time to sit in the car with me and expl | Read Full Review
    8/31/2023 12:00:00 AM | Google
  • ★★★★★ Andy Carle
    | Read Full Review
    8/31/2023 12:00:00 AM | Google
  • ★★★★★ Randy M
    Appreciate Dylan's support and attention for a first time customer and being new in town. Thank you... | Read Full Review
    8/31/2023 12:00:00 AM | Google
  • ★★★★★ Kyle McGinnity
    We had a really unfortunate experience purchasing our 2023 VW Jetta from Colonial Volkswagen of Westborough. I was placed with one of the car salesman, Deepok and this is where our rough experience started. I went in asking for the 2023 VW Jetta S but he kept printing out paperwork for the 2023 VW Jetta Sport. I mentioned multiple t | Read Full Review
    8/31/2023 12:00:00 AM | Google
  • ★★★★★ steveratner
    Pierre is extremely knowledgable and made buying the car simple and smooth. Service manager Bill McGrath is one of the main reasons i'm back buying my second car from Colonial of Westborough. | Read Full Review
    8/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ raynmc2
    Thank you for a great car buying experience. I appreciate the attention given to explaining all my new car’s features. | Read Full Review
    8/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ raynmc2
    Thank you for a great car buying experience. I appreciate the attention given to explaining all my new car’s features. | Read Full Review
    8/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ steveratner
    Pierre is extremely knowledgable and made buying the car simple and smooth. Service manager Bill McGrath is one of the main reasons i'm back buying my second car from Colonial of Westborough. | Read Full Review
    8/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Dale Spencer
    | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ Taylor Lawton
    I recently had my 2022 Volkswagen serviced at Colonial Volkswagen. Hands down the best Auto Service experience I've had in a while. I was greeted by Jon who was courteous and professional. Jon and the service team kept me in the know of everything that was happening that day with my vehicle, even sending me a video message with liv | Read Full Review
    8/28/2023 12:00:00 AM | Google
  • ★★★★★ BOBSHEP01
    Great service and it was a pleasure dealing with the folks in the Service Department. | Read Full Review
    8/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ BOBSHEP01
    Great service and it was a pleasure dealing with the folks in the Service Department. | Read Full Review
    8/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ Chuck Lipman
    | Read Full Review
    8/27/2023 12:00:00 AM | Google
  • ★★★★★ nego zé na gringa
    | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ jeffrey_davis
    Terrific experience, Kevin Flores provided all the information I asked for and I could not have asked for a better car buying experience | Read Full Review
    8/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ jeffrey_davis
    Terrific experience, Kevin Flores provided all the information I asked for and I could not have asked for a better car buying experience | Read Full Review
    8/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ DAWNDELLASANTA
    Where do I even begin? Colonial VW's service team swooped in like automotive superheroes when my car decided to take an unplanned nap in the middle of an intersection. If I could give them a standing ovation, I totally would! Not only did they rebuild my entire fuel system after "catastrophic diesel failure," but they finished early, | Read Full Review
    8/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ DAWNDELLASANTA
    Where do I even begin? Colonial VW's service team swooped in like automotive superheroes when my car decided to take an unplanned nap in the middle of an intersection. If I could give them a standing ovation, I totally would! Not only did they rebuild my entire fuel system after "catastrophic diesel failure," but they finished early, | Read Full Review
    8/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ smetz
    I had an excellent experience with Marc and everyone else at Colonial Volkswagen. The entire process was seamless - including getting the car registered in Rhode Island. Marc was very quick to follow up with a few things that needed to be addressed. I hope I don't have to buy another car for a very long time, but if I do, I'd be happ | Read Full Review
    8/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ smetz
    I had an excellent experience with Marc and everyone else at Colonial Volkswagen. The entire process was seamless - including getting the car registered in Rhode Island. Marc was very quick to follow up with a few things that needed to be addressed. I hope I don't have to buy another car for a very long time, but if I do, I'd be happ | Read Full Review
    8/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ Maria Rinaldo
    | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Sandra Page
    | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Stephanie Metz
    I had an excellent experience with Marc and everyone else at Colonial Volkswagen. The entire process was seamless - including getting the car registered in Rhode Island instead of in Massachusetts, where they are located. Marc was very quick to follow up with a few things that needed to be addressed. I hope I don't have to buy an | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ janislynnford
    Great experience! Marc was a pleasure to work with and was communicative during challenges with the insurance company so I could pick up the car as soon as I got back from vacation! | Read Full Review
    8/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ MICHAELLOHMILLER
    John in service was patient and extremely helpful. Thanks to the whole team, I had a great experience. | Read Full Review
    8/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ bh
    Great inventory, nice showroom, great sales person, very knowledgeable and responsive. And very happy with my new car. | Read Full Review
    8/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ bh
    Great inventory, nice showroom, great sales person, very knowledgeable and responsive. And very happy with my new car. | Read Full Review
    8/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ MICHAELLOHMILLER
    John in service was patient and extremely helpful. Thanks to the whole team, I had a great experience. | Read Full Review
    8/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ janislynnford
    Great experience! Marc was a pleasure to work with and was communicative during challenges with the insurance company so I could pick up the car as soon as I got back from vacation! | Read Full Review
    8/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ TJLBAND
    Once again, Jon was very easy with to work with, accommodating a non-standard request. Got us in and out in a timely manner. Service in general over the past 3yrs has been great. | Read Full Review
    8/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ stlslew
    Mark was very helpful in helping make the right decisions regarding my purchase Thank you Mark | Read Full Review
    8/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ TJLBAND
    Once again, Jon was very easy with to work with, accommodating a non-standard request. Got us in and out in a timely manner. Service in general over the past 3yrs has been great. | Read Full Review
    8/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ stlslew
    Mark was very helpful in helping make the right decisions regarding my purchase Thank you Mark | Read Full Review
    8/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ GOLDBERGK
    A fantastic experience beginning to end! The whole team provided a perfect customer experience to my family! | Read Full Review
    8/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ GOLDBERGK
    A fantastic experience beginning to end! The whole team provided a perfect customer experience to my family! | Read Full Review
    8/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Pamela Hanner
    Pierre is a wonderful sales representative! His knowledge about VW, his responsiveness, his wit and kind personality made this a super and easy experience. I love the VW Taos that he took the time and effort to locate for me. Not easy nowadays as I understand it. | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ slsmgr02
    We had a good experience…a little hiccup on the pricing but we worked it out and overall we are very pleased..Seif the sales rep could not have been nicer… mike the sales manager is absolutely top notch professional | Read Full Review
    8/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ slsmgr02
    We had a good experience…a little hiccup on the pricing but we worked it out and overall we are very pleased..Seif the sales rep could not have been nicer… mike the sales manager is absolutely top notch professional | Read Full Review
    8/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ Calebandshawn
    I had a great experience at this dealership when I recently purchased a car from out of state. Marc especially went above and beyond helping us find the right car for our needs. Marc was friendly, knowledgeable and kept us informed every step of the way. Marc worked hard to find the best rates and options for financing. Marc made a s | Read Full Review
    8/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ Calebandshawn
    I had a great experience at this dealership when I recently purchased a car from out of state. Marc especially went above and beyond helping us find the right car for our needs. Marc was friendly, knowledgeable and kept us informed every step of the way. Marc worked hard to find the best rates and options for financing. Marc made a s | Read Full Review
    8/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sharad Joshi
    Great work in my sons car | Read Full Review
    8/19/2023 12:00:00 AM | Google
  • ★★★★★ kkeavany
    Mark was very helpful and easy to work with. It did take longer to obtain the title than we anticipated. Otherwise the experience was positive and we are very happy with the new car. | Read Full Review
    8/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ kkeavany
    Mark was very helpful and easy to work with. It did take longer to obtain the title than we anticipated. Otherwise the experience was positive and we are very happy with the new car. | Read Full Review
    8/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ Customer
    Very attentive, kind, helpful, and knowledgeable about the options we were interested in. Volkswagen rocks! | Read Full Review
    8/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ bradgraham270
    Always easy to deal with and follow up is excellent. I would recommend them for you service needs. | Read Full Review
    8/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ Paul_andersen
    Marc and Gina were very helpful in facilitating my purchase of a Tesla. They were honest and helpful in answering any questions I had. | Read Full Review
    8/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ dlkohan
    Any concerns or issues were met. Good communication. Went above and beyond on service for the vehicle. Would recommend. | Read Full Review
    8/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ Paul_andersen
    Marc and Gina were very helpful in facilitating my purchase of a Tesla. They were honest and helpful in answering any questions I had. | Read Full Review
    8/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ dlkohan
    Any concerns or issues were met. Good communication. Went above and beyond on service for the vehicle. Would recommend. | Read Full Review
    8/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ bradgraham270
    Always easy to deal with and follow up is excellent. I would recommend them for you service needs. | Read Full Review
    8/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ Customer
    Very attentive, kind, helpful, and knowledgeable about the options we were interested in. Volkswagen rocks! | Read Full Review
    8/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ Caleb Zenner
    Easy from start to finish in the purchasing process and everyone was super kind and helpful | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Miguel Angel
    | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Gary Kallin
    The best compliment is that everything goes as explained in the service department. The communication is excellent and the staff seems genuinely engaged. | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Shelby Marshall
    Dylan was awesome to work with. There were a few delays in service, which were due to parts not being readily available and then to service technician vacations. These were clearly and openly communicated to me by Dylan. The issue (malfunctioning soft top) was resolved to my happy satisfaction. | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Gloria Linnell
    | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ JSTNLEFEBVRE
    I was having trouble with my car battery and my typical dealership said that they wouldn't have an appointment for at least 3 weeks. Jon was able to get the car in to look at it that day and had it done by Monday. Quite pleased. | Read Full Review
    8/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ caleb.wzenner
    Fastest car purchase I have ever made. Everyone is super helpful and will answer any questions! Highly recommend Colonial VW. Marc Shoenhammer is awesome!! | Read Full Review
    8/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Mcotti
    My salesman was Marc Schoenhammer, he was very straightforward and made my car buying experience very easy. | Read Full Review
    8/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Cassandra
    This dealership is great! They were very helpful and were communicative throughout the entire car buying process. | Read Full Review
    8/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ kdickhaut
    Love coming here. Treated nicely and the always fix the issues and quickly. The team are all nice to speak with | Read Full Review
    8/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Cabenacchio
    Marc was fantastic! So knowledgeable about the ID 4. Would absolutely recommend him and Colonial Volkswagen! | Read Full Review
    8/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ JSTNLEFEBVRE
    I was having trouble with my car battery and my typical dealership said that they wouldn't have an appointment for at least 3 weeks. Jon was able to get the car in to look at it that day and had it done by Monday. Quite pleased. | Read Full Review
    8/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ kdickhaut
    Love coming here. Treated nicely and the always fix the issues and quickly. The team are all nice to speak with | Read Full Review
    8/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ Cabenacchio
    Marc was fantastic! So knowledgeable about the ID 4. Would absolutely recommend him and Colonial Volkswagen! | Read Full Review
    8/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ Cassandra
    This dealership is great! They were very helpful and were communicative throughout the entire car buying process. | Read Full Review
    8/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ Mcotti
    My salesman was Marc Schoenhammer, he was very straightforward and made my car buying experience very easy. | Read Full Review
    8/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ caleb.wzenner
    Fastest car purchase I have ever made. Everyone is super helpful and will answer any questions! Highly recommend Colonial VW. Marc Shoenhammer is awesome!! | Read Full Review
    8/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ Michael Albert
    I was looking for a specific used car and saw that Colonial had two of them, one with very low mileage. I visited and made a deposit that same day, sold my old car separately, and picked up my new car two business days after my original visit. Colonial did a lot of things right. Everyone I dealt with was friendly, helpful, professio | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ EDWINBURRION
    The worst car I have ever bought. And management doesn’t do any thing to help. Even when calling head quarters they just give you the run around. Since the day I bought the car it never stopped giving me troubles. I was taking the car twice a month to get it fixed and countless times I told them to change it but never did. After I br | Read Full Review
    8/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ EDWINBURRION
    The worst car I have ever bought. And management doesn’t do any thing to help. Even when calling head quarters they just give you the run around. Since the day I bought the car it never stopped giving me troubles. I was taking the car twice a month to get it fixed and countless times I told them to change it but never did. After I br | Read Full Review
    8/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ EPOCONNOR5
    Awesome customer service sales and service Pierre is Sales is fabulous Jon and bill in service are very accommodating | Read Full Review
    8/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ EPOCONNOR5
    Awesome customer service sales and service Pierre is Sales is fabulous Jon and bill in service are very accommodating | Read Full Review
    8/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ Billotoole02
    I am happy with the deal I received, and those I dealt with were easy to work with and helpful in making the deal work | Read Full Review
    8/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ Ron
    Pierre has been fantastic in helping me purchase my Golf. The process was easy and welcoming from beginning to end. | Read Full Review
    8/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ mulhall.jessica
    Great people, they do a great job with your car and make you feel well cared for. They take the time to explain any unforeseen issues before proceeding with repairs. | Read Full Review
    8/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ Ron
    Pierre has been fantastic in helping me purchase my Golf. The process was easy and welcoming from beginning to end. | Read Full Review
    8/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ Billotoole02
    I am happy with the deal I received, and those I dealt with were easy to work with and helpful in making the deal work | Read Full Review
    8/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ mulhall.jessica
    Great people, they do a great job with your car and make you feel well cared for. They take the time to explain any unforeseen issues before proceeding with repairs. | Read Full Review
    8/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ tgriffin230
    Conducted service in a professional manner. Support individuals were accommodative and easy to work with. | Read Full Review
    8/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ tgriffin230
    Conducted service in a professional manner. Support individuals were accommodative and easy to work with. | Read Full Review
    8/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ krisrjohnson
    This is a great dealership with a smart, transparent service! I will continue visiting them as long as I own my VW. | Read Full Review
    8/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ phanner
    Colonial representative are friendly, responsive and capable. I had a great experience leasing my new VW Taos from them. Pierre is a super sales rep! | Read Full Review
    8/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ phanner
    Colonial representative are friendly, responsive and capable. I had a great experience leasing my new VW Taos from them. Pierre is a super sales rep! | Read Full Review
    8/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ krisrjohnson
    This is a great dealership with a smart, transparent service! I will continue visiting them as long as I own my VW. | Read Full Review
    8/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ Najeeb Rostami
    Enjoying my new VW. Thanks to the staff at Westborough dear ship, made the experience very enjoyable and easy. A very professional and knowledgeable group of people. Thank you All!! | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Justin LeFebvre
    | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Jacqueline O'Connor
    | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Tyler Dubrule
    | Read Full Review
    8/13/2023 12:00:00 AM | Google
  • ★★★★★ jetter123211
    Brian Bomarsi was committed to my complete satisfaction throughout the sales process. General Sales Manager Mike Pender would not give up in finding the exact equipped car I wanted even willing to go out of state to secure it. He definitely went the extra mile to insure my wants and needs were met. In regards to Bill McGrath, what mo | Read Full Review
    8/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ jetter123211
    Brian Bomarsi was committed to my complete satisfaction throughout the sales process. General Sales Manager Mike Pender would not give up in finding the exact equipped car I wanted even willing to go out of state to secure it. He definitely went the extra mile to insure my wants and needs were met. In regards to Bill McGrath, what mo | Read Full Review
    8/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jack Wu
    Very good service | Read Full Review
    8/11/2023 12:00:00 AM | Google
  • ★★★★★ Karthik Ramasamy
    | Read Full Review
    8/11/2023 12:00:00 AM | Google
  • ★★★★★ Roman Narain
    Purchased a 2017 GMC Terain from here in June 21.. in just over two years I’ve had to fix the intake manifold, transmission, and now the catalytic converter. I brought the car back in when they were doing the detail on my car in July 2021 and mention a rattling noise I heard under the car and they brushed it off. Surely enough it was | Read Full Review
    8/11/2023 12:00:00 AM | Google
  • ★★★★★ Andrea McAuliffe
    John was absolutely fantastic, communicated well and kept us informed - wonderful experience overall - thank you so much! | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ dlkohan
    Very knowledgeable professional staff, good communication, answered all my questions and concerns pertaining to the vehicle. | Read Full Review
    8/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ dlkohan
    Very knowledgeable professional staff, good communication, answered all my questions and concerns pertaining to the vehicle. | Read Full Review
    8/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ bkush9911
    Not a very positive experience at all! I would recommend going elsewhere to buy your car. | Read Full Review
    8/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ bkush9911
    Not a very positive experience at all! I would recommend going elsewhere to buy your car. | Read Full Review
    8/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ Larissa Winchester
    Jon, in service was able to help me that day! He went above and beyond to make sure my car was set before a long road trip. I could not have asked for better service! | Read Full Review
    8/8/2023 12:00:00 AM | Google
  • ★★★★★ Jake Sumner
    | Read Full Review
    8/8/2023 12:00:00 AM | Google
  • ★★★★★ CrowsNest
    Last week, we were heading to Maine, but driver's side rear window would not close. Bad idea for rainy weather. Service advisor Jon Lacey slipped me into a busy schedule for repair. 3 hours later, I was on the road, all fixed, covered by warranty. Doesn't get any better than that. | Read Full Review
    8/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ CrowsNest
    Last week, we were heading to Maine, but driver's side rear window would not close. Bad idea for rainy weather. Service advisor Jon Lacey slipped me into a busy schedule for repair. 3 hours later, I was on the road, all fixed, covered by warranty. Doesn't get any better than that. | Read Full Review
    8/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ leigh SPEAR
    Dylan, Billie and Bill are incredible professionals. Dylan was very professional, prompt and courteous at check-in (which was not a scheduled service). The Westborough VW service department is the best one in central MA. Car had issue that was not easy to diagnosis and was fixed and back in my possession in no time. Truely cannot | Read Full Review
    8/6/2023 12:00:00 AM | Google
  • ★★★★★ Tim Mason
    Overall excellent experience with the service Team at Colonial! | Read Full Review
    8/6/2023 12:00:00 AM | Google
  • ★★★★★ Farid Fuleihan
    | Read Full Review
    8/4/2023 12:00:00 AM | Google
  • ★★★★★ Peter Trombetta
    | Read Full Review
    8/4/2023 12:00:00 AM | Google
  • ★★★★★ sjdrake
    Sales department is excellent. Helped me choose a car and delivered the vehicle to me 200+ miles away. No hassle. Easily the best experience I've had buying a car. | Read Full Review
    8/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ Lonewol11
    Love the convenience of Nightowl drop off. Service team is always very helpful and knowledgeable. | Read Full Review
    8/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ sjdrake
    Sales department is excellent. Helped me choose a car and delivered the vehicle to me 200+ miles away. No hassle. Easily the best experience I've had buying a car. | Read Full Review
    8/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ Lonewol11
    Love the convenience of Nightowl drop off. Service team is always very helpful and knowledgeable. | Read Full Review
    8/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ neal.neslusan
    Very happy with the service department. Thanks for adding in the short video with the technician. | Read Full Review
    8/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ pcahebert
    My first time at the dealership and I was quite pleased with my reception, handling and service. | Read Full Review
    8/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ bob8421
    It's easy to schedule an appointment. I'm very happy with the service department. | Read Full Review
    8/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ stephenkurina
    Friendly and timely service. Changed out faulty fan. Communication was good throughout the process. Thanks. | Read Full Review
    8/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ rolfrupprecht
    Easy to schedule appointments. Given exact time how long the appointment is. The best part is you get a video showing you what work is performed on your car and they safety specs they are performing (tiers, breaks, etc) really cool and informative. These are the reasons i drive 30 miles for my service to be done at Colonial VW of Wes | Read Full Review
    8/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ pcahebert
    My first time at the dealership and I was quite pleased with my reception, handling and service. | Read Full Review
    8/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ bob8421
    It's easy to schedule an appointment. I'm very happy with the service department. | Read Full Review
    8/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ rolfrupprecht
    Easy to schedule appointments. Given exact time how long the appointment is. The best part is you get a video showing you what work is performed on your car and they safety specs they are performing (tiers, breaks, etc) really cool and informative. These are the reasons i drive 30 miles for my service to be done at Colonial VW of Wes | Read Full Review
    8/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ neal.neslusan
    Very happy with the service department. Thanks for adding in the short video with the technician. | Read Full Review
    8/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ stephenkurina
    Friendly and timely service. Changed out faulty fan. Communication was good throughout the process. Thanks. | Read Full Review
    8/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ Callum Angus
    | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ jg1992
    Working with Pierre was wonderful! Extremely efficient dealership and very well organized. Very happy with my new car and service. | Read Full Review
    8/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ mcsmall33
    Extremely awesome experience at Colonial Volkswagen of Westborough. I would highly recommend this dealership to a friend. | Read Full Review
    8/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ SNCOL241
    No I don’t want to. And therefore I just cannot think of anything that was wrong. | Read Full Review
    8/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ SNCOL241
    No I don’t want to. And therefore I just cannot think of anything that was wrong. | Read Full Review
    8/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ mcsmall33
    Extremely awesome experience at Colonial Volkswagen of Westborough. I would highly recommend this dealership to a friend. | Read Full Review
    8/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ jg1992
    Working with Pierre was wonderful! Extremely efficient dealership and very well organized. Very happy with my new car and service. | Read Full Review
    8/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ liannachurchill
    Easy, genuine, and didn't waste my time. I had a great experience at this dealership and everyone I encountered was very friendly and honest. | Read Full Review
    7/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ ehensch1253
    Buying a used car from Marc and Colonial was a very smooth process for me. The vehicle was ready for my scheduled test drive, all online info about the vehicle was confirmed in-person and Marc was very easy to work with. And I got to speak some German again! Based on my experience I would highly recommend Marc and Colonial VW. | Read Full Review
    7/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ RFA
    Have serviced the 2014 Touared TDI exclusively at Colonial VW and with the same service advisor from day one. Mr. Jon Lacey. Top notch professional and customer relation skills. | Read Full Review
    7/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ MBUFFONE15
    Working with Bill was great. He kept me updated on my vehicle throughout the day. | Read Full Review
    7/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ ehensch1253
    Buying a used car from Marc and Colonial was a very smooth process for me. The vehicle was ready for my scheduled test drive, all online info about the vehicle was confirmed in-person and Marc was very easy to work with. And I got to speak some German again! Based on my experience I would highly recommend Marc and Colonial VW. | Read Full Review
    7/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ RFA
    Have serviced the 2014 Touared TDI exclusively at Colonial VW and with the same service advisor from day one. Mr. Jon Lacey. Top notch professional and customer relation skills. | Read Full Review
    7/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ liannachurchill
    Easy, genuine, and didn't waste my time. I had a great experience at this dealership and everyone I encountered was very friendly and honest. | Read Full Review
    7/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ MBUFFONE15
    Working with Bill was great. He kept me updated on my vehicle throughout the day. | Read Full Review
    7/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jeff Farrell
    Convenient service! I used the night owl drop and customer service is great with updates. | Read Full Review
    7/30/2023 12:00:00 AM | Google
  • ★★★★★ Alycia Essig
    | Read Full Review
    7/30/2023 12:00:00 AM | Google
  • ★★★★★ jeeson george
    | Read Full Review
    7/30/2023 12:00:00 AM | Google
  • ★★★★★ Andy Harrold
    | Read Full Review
    7/30/2023 12:00:00 AM | Google
  • ★★★★★ Robert Tucker
    The appointment was at a convenient time. The car was serviced and repaired on schedule. The service person handling the appointment explained what was done and a follow-up appointment was made to correct and existing problem with the infotainment system. | Read Full Review
    7/30/2023 12:00:00 AM | Google
  • ★★★★★ DëV H
    Prompt precise and straightforward. Awesome. | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ Sophie Dennis
    | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ SD
    Easy to schedule, communicative, friendly and empathetic to the fact that I was waiting during service. | Read Full Review
    7/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ SD
    Easy to schedule, communicative, friendly and empathetic to the fact that I was waiting during service. | Read Full Review
    7/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ JOERHALE86
    Every one we dealt with was great! Emil, Pierre, Ian, McKenzie were the best! The Business Manager was different. Colonial VW is first class and a great place to buy a VW. Many thanks to all who helped us there! | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ JOERHALE86
    Every one we dealt with was great! Emil, Pierre, Ian, McKenzie were the best! The Business Manager was different. Colonial VW is first class and a great place to buy a VW. Many thanks to all who helped us there! | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ Chris
    Jon is a fantastic service writer. Always kept me aprised of what was going on and never left me stranded without the shuttle or a loaner. Colonial took care of regular maintenance items, as well as a few unexpected warranty items, and they made sure I was never without a ride. Dylan is also great to work with. | Read Full Review
    7/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ gdigiacomorn
    Fantastic service as always! I still drive 40 minutes here instead of going anywhere else | Read Full Review
    7/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ Wales
    Hands down the best dealership service department around. I drive almost an hour for my service because it’s that trustworthy. And all Billy’s guys are super helpful and have a great bedside manner. Top notch service | Read Full Review
    7/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ Chris
    Jon is a fantastic service writer. Always kept me aprised of what was going on and never left me stranded without the shuttle or a loaner. Colonial took care of regular maintenance items, as well as a few unexpected warranty items, and they made sure I was never without a ride. Dylan is also great to work with. | Read Full Review
    7/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ Wales
    Hands down the best dealership service department around. I drive almost an hour for my service because it’s that trustworthy. And all Billy’s guys are super helpful and have a great bedside manner. Top notch service | Read Full Review
    7/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ gdigiacomorn
    Fantastic service as always! I still drive 40 minutes here instead of going anywhere else | Read Full Review
    7/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ mrpower02460
    Excellent service experience Bill kept me informed of the progress and sent a video of the inspection process Highly recommend this facility | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ JDWALSH
    Great service here Able to schedule when i need it. Issues promptly explained ansd resolved. | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ jim@hollister-co.com
    Very attentive salespeople, very good on detail, friendly and efficient. A very well run dealership. | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ ALANRDAILEY
    This time for a plain ole MA state inspection completed in a timely manner. First come, first served. Free coffee to boot!! | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ ADOTASS
    Bill was and always is a gentleman when representing Colonial VW. He is a good communicator and hard worker. | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ ADOTASS
    Bill was and always is a gentleman when representing Colonial VW. He is a good communicator and hard worker. | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ JDWALSH
    Great service here Able to schedule when i need it. Issues promptly explained ansd resolved. | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ mrpower02460
    Excellent service experience Bill kept me informed of the progress and sent a video of the inspection process Highly recommend this facility | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ ALANRDAILEY
    This time for a plain ole MA state inspection completed in a timely manner. First come, first served. Free coffee to boot!! | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ jim@hollister-co.com
    Very attentive salespeople, very good on detail, friendly and efficient. A very well run dealership. | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ BRIAN.LITTEER
    Very easy to schedule service online. Video walkthrough of the vehicle inspection is more thorough and better quality than at Audi. Very happy with how thorough they are and communicative about the process and plan as well as an accurate estimate for the work being done. | Read Full Review
    7/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ laydenryder
    Felt confident about the people working on the car. Good service overall and I am very satisfied | Read Full Review
    7/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ BRIAN.LITTEER
    Very easy to schedule service online. Video walkthrough of the vehicle inspection is more thorough and better quality than at Audi. Very happy with how thorough they are and communicative about the process and plan as well as an accurate estimate for the work being done. | Read Full Review
    7/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ laydenryder
    Felt confident about the people working on the car. Good service overall and I am very satisfied | Read Full Review
    7/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ Rachel Atwater-Rhodes
    | Read Full Review
    7/24/2023 12:00:00 AM | Google
  • ★★★★★ Eric Sanders
    | Read Full Review
    7/23/2023 12:00:00 AM | Google
  • ★★★★★ KEVIN.J.KLEIN7
    Colonial service team and Bill Falln in particular were awesome in supporting a couple of recent issues with our 2018 Tiguan. They were very clear in their communication and worked diligently to get our vehicle back to us in a timely manner. Bill Fallon went above and beyond working with us to identify and resolve our vehicle problem | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ KEVIN.J.KLEIN7
    Colonial service team and Bill Falln in particular were awesome in supporting a couple of recent issues with our 2018 Tiguan. They were very clear in their communication and worked diligently to get our vehicle back to us in a timely manner. Bill Fallon went above and beyond working with us to identify and resolve our vehicle problem | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ PUBLICRADIOJUNKIE
    Everything went smoothly at this dealership. They had what I was looking for and worked with me on getting the car that I wanted. | Read Full Review
    7/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ PUBLICRADIOJUNKIE
    Everything went smoothly at this dealership. They had what I was looking for and worked with me on getting the car that I wanted. | Read Full Review
    7/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ 5SISABRO
    Professional friendly staff. Very helpful in explaining the process of car buying. Took the time to explain all the features of my new Jetta!! I love my new car and had a great experience with Colonial VW staff! | Read Full Review
    7/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ PUBLICRADIOJUNKIE
    I had a great experience! Staff were helpful, knowledge and accommodating. The sales team were the best I've dealt with. Not pushy. They listened to my husband and myself. | Read Full Review
    7/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ 5SISABRO
    Professional friendly staff. Very helpful in explaining the process of car buying. Took the time to explain all the features of my new Jetta!! I love my new car and had a great experience with Colonial VW staff! | Read Full Review
    7/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ PUBLICRADIOJUNKIE
    I had a great experience! Staff were helpful, knowledge and accommodating. The sales team were the best I've dealt with. Not pushy. They listened to my husband and myself. | Read Full Review
    7/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jonathan Flewelling
    Great communication and friendly staff. | Read Full Review
    7/21/2023 12:00:00 AM | Google
  • ★★★★★ Layden Ryder
    Service department is great. Had an issue with leaking fluid and they were very thorough in getting to the bottom of it. I feel confident in the people working on my car. Also nice chill waiting area | Read Full Review
    7/21/2023 12:00:00 AM | Google
  • ★★★★★ Michael Crosscup
    Efficient and high quality work. Great communication. Thank you! | Read Full Review
    7/20/2023 12:00:00 AM | Google
  • ★★★★★ Elie Sleiman
    | Read Full Review
    7/20/2023 12:00:00 AM | Google
  • ★★★★★ CLEMENTS.CHAD
    John and Kevin were great communicating throughout the process. They were also really helpful in getting me transportation. | Read Full Review
    7/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ CLEMENTS.CHAD
    John and Kevin were great communicating throughout the process. They were also really helpful in getting me transportation. | Read Full Review
    7/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ WILLABUNNY
    Has gotten to expensive the labor charge more than parts or what it takes to fix | Read Full Review
    7/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ WILLABUNNY
    Has gotten to expensive the labor charge more than parts or what it takes to fix | Read Full Review
    7/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ EEC0924
    Jon Lucey, Service Advisor, was awesome…as usual! Helped me right away with the issue I had with my car. | Read Full Review
    7/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ sarah B
    Always helpful and I feel confident that they give me the best advice and know how to take care of the problem. | Read Full Review
    7/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ sarah B
    Always helpful and I feel confident that they give me the best advice and know how to take care of the problem. | Read Full Review
    7/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ EEC0924
    Jon Lucey, Service Advisor, was awesome??s usual! Helped me right away with the issue I had with my car. | Read Full Review
    7/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ Lindy Crawford
    Excellent professional staff that made by car buying experience a pleasure!! | Read Full Review
    7/19/2023 12:00:00 AM | Google
  • ★★★★★ Matthew Hamilton
    | Read Full Review
    7/19/2023 12:00:00 AM | Google
  • ★★★★★ KURDS16
    They were awesome.they were very helpful.they are very respectful people and I like them. | Read Full Review
    7/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ KURDS16
    They were awesome.they were very helpful.they are very respectful people and I like them. | Read Full Review
    7/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ KEVINYERETZIAN
    Bill Fallon was very prompt and attentive! Customer service oriented. Takes ownership. Explains issues satisfactorily and handles accordingly. | Read Full Review
    7/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ David T
    Marc is very knowledgable about all things VW and is not pushy at all (like most car salespeople). I have owned new and used VWs for 35 years and I will buy my next one from Marc. | Read Full Review
    7/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ KEVINYERETZIAN
    Bill Fallon was very prompt and attentive! Customer service oriented. Takes ownership. Explains issues satisfactorily and handles accordingly. | Read Full Review
    7/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ David T
    Marc is very knowledgable about all things VW and is not pushy at all (like most car salespeople). I have owned new and used VWs for 35 years and I will buy my next one from Marc. | Read Full Review
    7/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ Daniel Fontaine
    Communication was great, service was as well. These things are important when your car is in the shop. | Read Full Review
    7/17/2023 12:00:00 AM | Google
  • ★★★★★ Jennifer
    The service at Colonial Volkswagen is excellent. They are always friendly and timely. Jon is very knowledgeable and helpful, explaining everything in detail and answering my questions. I live much closer to another dealership but prefer to come here instead. | Read Full Review
    7/17/2023 12:00:00 AM | Google
  • ★★★★★ opheliak7
    After my oil change my car seems a little off. My first time with them was great. This time my car seems off. | Read Full Review
    7/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ opheliak7
    After my oil change my car seems a little off. My first time with them was great. This time my car seems off. | Read Full Review
    7/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Kimberly Maguire
    | Read Full Review
    7/15/2023 12:00:00 AM | Google
  • ★★★★★ Brian. Murphy
    Jon in the Service Department is an incredible advisor. His ability to listen to my concerns and help work through them completely was impressive. I have had nothing but positive experiences with him! | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ andykristen65
    Very professional, work was done on time. Our 2nd purchase from them, would certainly recommend the service department and of course the sales department as well | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ stevenmoreno30
    Gina is a remarkable salesperson in the car industry who consistently goes above and beyond to provide an exceptional buying experience for her customers. Her expertise, enthusiasm, and genuine passion for cars make her a standout in the field. I first met Gina when I decided it was time to purchase a new car. As soon as I stepped in | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ Katherine
    They are always helpful and reliable. I will continue to go here for car repairs. | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ stevenmoreno30
    Gina is a remarkable salesperson in the car industry who consistently goes above and beyond to provide an exceptional buying experience for her customers. Her expertise, enthusiasm, and genuine passion for cars make her a standout in the field. I first met Gina when I decided it was time to purchase a new car. As soon as I stepped in | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ Katherine
    They are always helpful and reliable. I will continue to go here for car repairs. | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ andykristen65
    Very professional, work was done on time. Our 2nd purchase from them, would certainly recommend the service department and of course the sales department as well | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ Brian. Murphy
    Jon in the Service Department is an incredible advisor. His ability to listen to my concerns and help work through them completely was impressive. I have had nothing but positive experiences with him! | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ mcsmall33001
    The service experience I received from Colonial Volkswagen of Westborough was unparalleled. Dylan at Volkswagen Service was such an exceptional professional to deal with. The Technician staff was absolutely gifted and treated my 2021 Tiguan with exquisite care and tenderness. I highly recommend this service department to anyone th | Read Full Review
    7/13/2023 12:00:00 AM | Google
  • ★★★★★ David Rand
    Billy and the guys in the service department are always excellent. Friendly and knowledgeable. I keep buying my cars at Colonial just because of the service | Read Full Review
    7/13/2023 12:00:00 AM | Google
  • ★★★★★ George Mishchenko
    I really would like to like their VW service but I can't for an obvious reason - courtesy inspection of warranted vehicle is not observed. I left my vehicle at their location for an annual oil change but inspection wasn't done. As a result - rotors have to be replaced because brake pads were done. This happened less than 30 days afte | Read Full Review
    7/13/2023 12:00:00 AM | Google
  • ★★★★★ DRDEREGIS
    The service department at Colonial is the best. They have taken care of my VW's since 2000. Top notch. Dylan and Billy (both of them) couldn't be any nicer and helpful. | Read Full Review
    7/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ DRDEREGIS
    The service department at Colonial is the best. They have taken care of my VW's since 2000. Top notch. Dylan and Billy (both of them) couldn't be any nicer and helpful. | Read Full Review
    7/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ Adele B
    One of your techs found me broken down on the side of the road in Hudson last week. He was so kind and helpful and gave a brief diagnosis of a loose fuel injector while I was waiting for AAA - I ended up actually having my car towed to your dealership after hours because AAA would not take it to my mechanic. Dylan from service called | Read Full Review
    7/11/2023 12:00:00 AM | Google
  • ★★★★★ Pechhold
    Reason for service: factory recall, testing door handle weatherization. 1. Communication was not optimal. Especially the time it would take the technician to test all doors on my ID.4 varied from 1-3h. 2. I made an appt. to leave the car for a whole day assuming I'd be able to pick it up before the following holiday. However nobody c | Read Full Review
    7/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Pechhold
    Reason for service: factory recall, testing door handle weatherization. 1. Communication was not optimal. Especially the time it would take the technician to test all doors on my ID.4 varied from 1-3h. 2. I made an appt. to leave the car for a whole day assuming I'd be able to pick it up before the following holiday. However nobody c | Read Full Review
    7/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ jitapatel
    Great service. Dylan is very knowledgeable and answered all my concerns. Also called me with various service options | Read Full Review
    7/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ JEANBASMAJI
    Staff was overall very knowledgeable. My sales person Pierre was professional and easy to work with. | Read Full Review
    7/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ JEANBASMAJI
    Staff was overall very knowledgeable. My sales person Pierre was professional and easy to work with. | Read Full Review
    7/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ jitapatel
    Great service. Dylan is very knowledgeable and answered all my concerns. Also called me with various service options | Read Full Review
    7/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ Bert Oetsen
    | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ Matt Hassell
    Jon and Dylan are excellent service representatives. Every time I've been in there, even in stressful situations, they've been super helpful and accommodating. They remember my name, issue, and situation - so there's no need to run through all of the details at every turn. The whole experience is always painless, which is rare. Thank | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ Ebi Moazeni
    On time and professional | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ Abigail Clayborne
    EXTREMELY UNPROFESSIONAL. Whatever you do, don’t waste your time at this dealership. | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ William Watson
    Great service and when I thought I had an issue Jon was able to help me right away. | Read Full Review
    7/8/2023 12:00:00 AM | Google
  • ★★★★★ chrisp
    I brought in my Tiguan for a 60k service. The team was efficient and very friendly. I would highly recommend and plan to use Westborough VW for future services. | Read Full Review
    7/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ QUEENLAURAJ
    Professional and knowledgable staff. Always an excellent experience. Above and beyond service. Explained clearly the work to be done. Bill and Jon have always been thorough. | Read Full Review
    7/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ markabarrossr39
    Marc and Brandon were very nice and helpful. I recommend working with them anytime. Everything went very smooth. | Read Full Review
    7/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ chrisp
    I brought in my Tiguan for a 60k service. The team was efficient and very friendly. I would highly recommend and plan to use Westborough VW for future services. | Read Full Review
    7/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ QUEENLAURAJ
    Professional and knowledgable staff. Always an excellent experience. Above and beyond service. Explained clearly the work to be done. Bill and Jon have always been thorough. | Read Full Review
    7/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ markabarrossr39
    Marc and Brandon were very nice and helpful. I recommend working with them anytime. Everything went very smooth. | Read Full Review
    7/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ M21STORER
    Service Technicians are courteous, pleasant and knowledgeable.. They always go out of their way to assist and make life easier while you’re car is being serviced. | Read Full Review
    7/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ HP
    customer service was exceptional. video of service of my vehicle was detailed and thourough. would not take my golf anywhere else! | Read Full Review
    7/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kathayer
    Fantastic buying experience. Pierre and team delivered on the exact car that I wanted a 2023 VW Taos SE AWD panoramic moonroof in cornflower blue. They delivered in less than a week with what I wanted no other dealership was willing or able. I can’t thank the team enough | Read Full Review
    7/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ SSAIF_D
    Great service advisor, the car was in and out really quickly. Thumbs up to the tram | Read Full Review
    7/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ rastorino
    Great communication from Jon (as always) with detailed explanations of the services recommended. Sent along video from the technician as well, which was pretty cool. | Read Full Review
    7/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kathayer
    Fantastic buying experience. Pierre and team delivered on the exact car that I wanted a 2023 VW Taos SE AWD panoramic moonroof in cornflower blue. They delivered in less than a week with what I wanted no other dealership was willing or able. I can’t thank the team enough | Read Full Review
    7/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ rastorino
    Great communication from Jon (as always) with detailed explanations of the services recommended. Sent along video from the technician as well, which was pretty cool. | Read Full Review
    7/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ SSAIF_D
    Great service advisor, the car was in and out really quickly. Thumbs up to the tram | Read Full Review
    7/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ HP
    customer service was exceptional. video of service of my vehicle was detailed and thourough. would not take my golf anywhere else! | Read Full Review
    7/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ M21STORER
    Service Technicians are courteous, pleasant and knowledgeable.. They always go out of their way to assist and make life easier while you’re car is being serviced. | Read Full Review
    7/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ natalie robles
    Since I’ve owned a Volkswagen, I’ve been going to the Auburn location. I just decided to give the Westborough Volkswagen a try and it was 10 times better a lot more organized very welcoming 10 out of 10 experience | Read Full Review
    7/5/2023 12:00:00 AM | Google
  • ★★★★★ Madeline Bastug
    The service and its providers are some of the best at Colonial VW. They always make me feel so welcome, answer every one of my questions, even if it feels silly to ask, and always keep me assured that my car, safety and well being are of the utmost importance. Thanks again to everyone there for your help, per usual! | Read Full Review
    7/4/2023 12:00:00 AM | Google
  • ★★★★★ K. A Thayer
    Great dealership. Promised and delivered a car for me that no other dealer could or was willing to look for. It took a bit little less than two weeks and it was a great experience. Pierre kept me informed throughout the whole progress. Thank you , thank you, thank you, I love my new Taos! | Read Full Review
    7/4/2023 12:00:00 AM | Google
  • ★★★★★ WARREN.FREDA
    Fix the Coffee Machine. Need the coffee to start my day and maintain my optimistic demeanor. | Read Full Review
    7/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ Laura
    This dealership makes sure you leave feeling happy with how the visit/appointment went. I was very lucky to have gone in just for an oil change and them noticing my rear breaks needed to be replaced as well. They were able to do that for me on the same day! Excellent service and the people working there were incredibly nice! | Read Full Review
    7/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ Laura
    This dealership makes sure you leave feeling happy with how the visit/appointment went. I was very lucky to have gone in just for an oil change and them noticing my rear breaks needed to be replaced as well. They were able to do that for me on the same day! Excellent service and the people working there were incredibly nice! | Read Full Review
    7/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ WARREN.FREDA
    Fix the Coffee Machine. Need the coffee to start my day and maintain my optimistic demeanor. | Read Full Review
    7/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ edlynne1
    The Service department Just gets job done, thank you Dylan. The Service was done in timely manner. | Read Full Review
    7/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ edlynne1
    The Service department Just gets job done, thank you Dylan. The Service was done in timely manner. | Read Full Review
    7/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ Dawn Shepherd
    Purchased a specific difficult to locate vehicle online. Internet salesperson Gina was wonderful. That is the only positive experience here. Made an appointment to sign paperwork for the car. Living 90 min away confirmed appointment when I left my house. Arrived and nothing was ready. Spoke to 3 different people, all had different an | Read Full Review
    7/2/2023 12:00:00 AM | Google
  • ★★★★★ Martin Garcia
    Was running low on electricity and Google said this was the closest station, a ChargePoint. Not realizing it was a dealership, but having charged at different dealerships in the past I asked if I could get a little juice to get me to the next charging station. Jerk asked if I was buying a car knowing I wasn’t. Said no even though bat | Read Full Review
    7/2/2023 12:00:00 AM | Google
  • ★★★★★ Brian Frost
    I live about 1hour away. I have been discussing a Kia Sportage they had on their website with an employee. I continually asked if they could do better on the price. I was asked to make an offer and made 2 that were never responded to. I decided to make the drive to check the vehicle for myself. First thing I notice is a sticker | Read Full Review
    7/1/2023 12:00:00 AM | Google
  • ★★★★★ Dennis Radford
    Jon was very courteous and professional. He kept me informed about the repairs and inspection, and was very knowledgeable about the work being done. Thank you for the great service | Read Full Review
    6/30/2023 12:00:00 AM | Google
  • ★★★★★ kristine.shaw
    Great experience! Very informative, loved that I was walked through all the bells and whistles of my new car! | Read Full Review
    6/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ BROWN99S
    My appointment was quickly made on my chosen date. Check in was easy. A ride was provided to return home and to pick up my car when it was done. Check out was quick. | Read Full Review
    6/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ kristine.shaw
    Great experience! Very informative, loved that I was walked through all the bells and whistles of my new car! | Read Full Review
    6/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ BROWN99S
    My appointment was quickly made on my chosen date. Check in was easy. A ride was provided to return home and to pick up my car when it was done. Check out was quick. | Read Full Review
    6/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ ELISE.ROSSELL
    The communication with staff was great, the location is convenient, and the space is very accommodating. | Read Full Review
    6/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ ELISE.ROSSELL
    The communication with staff was great, the location is convenient, and the space is very accommodating. | Read Full Review
    6/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ 0verc1ockedg
    I recently had the pleasure of purchasing a truck from Colonial Volkswagen, and I cannot express enough how positive and satisfying my experience was. From start to finish, the dealership's commitment to customer satisfaction was evident, and I am thrilled with my new truck. First and foremost, Pierre were exceptional and I highly re | Read Full Review
    6/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ 0verc1ockedg
    I recently had the pleasure of purchasing a truck from Colonial Volkswagen, and I cannot express enough how positive and satisfying my experience was. From start to finish, the dealership's commitment to customer satisfaction was evident, and I am thrilled with my new truck. First and foremost, Pierre were exceptional and I highly re | Read Full Review
    6/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ TOD.WIESMAN
    The dealership was relaxed and did not pressure me for the sale or add-ons | Read Full Review
    6/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ TOD.WIESMAN
    The dealership was relaxed and did not pressure me for the sale or add-ons | Read Full Review
    6/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Ivan Rey
    | Read Full Review
    6/25/2023 12:00:00 AM | Google
  • ★★★★★ Roaa Elgabrouny
    Horrible customer service!! We came trying to buy a car, and left waiting for over an hour to talk to a manager who never came even after driving an hour to get there. Would never come back, and recommend you go to another dealership. | Read Full Review
    6/25/2023 12:00:00 AM | Google
  • ★★★★★ Giselle G
    Their service department is outstanding. My car was towed in with little warning. They were booked solid all day but offered me a loaner until it was complete (surprise!). Prices are very reasonable for a dealership. Highly recommend them. | Read Full Review
    6/24/2023 12:00:00 AM | Google
  • ★★★★★ steb0449
    Cal contributed largely to our decision to purchase our new 2023 ID 4. He is very knowledgeable, professional and personable. | Read Full Review
    6/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ steb0449
    Cal contributed largely to our decision to purchase our new 2023 ID 4. He is very knowledgeable, professional and personable. | Read Full Review
    6/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ islington2
    Very Friendly staff, very clean show room, and overall a quick and easy experience. I would highly recomend! | Read Full Review
    6/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ islington2
    Very Friendly staff, very clean show room, and overall a quick and easy experience. I would highly recomend! | Read Full Review
    6/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ MARISSASKOR
    Very nice and accommodating staff. Kept me updated with my service and was very polite. | Read Full Review
    6/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ MARISSASKOR
    Very nice and accommodating staff. Kept me updated with my service and was very polite. | Read Full Review
    6/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ Phil Lohnes
    At checkin I told the service advisor I had just replaced the air filter myself. In my 40k service they still replaced the filter and charged me for it.upon next visit they did promise a credit. | Read Full Review
    6/22/2023 12:00:00 AM | Google
  • ★★★★★ Christian Hoffmann
    Excellent, professional, helpful car dealership. Shout out to Marc Schoenhammer at Colonial who was especially helpful, for example in explaining exactly how each part of the purchase and registration of a second hand car works in Massachusetts . All the more impressive considering they could not possibly have been making a lot of mo | Read Full Review
    6/21/2023 12:00:00 AM | Google
  • ★★★★★ Charlie67
    Great communication. Dylan, let me know what they were doing, He did a following and then called when ready.. The process was was very nice. | Read Full Review
    6/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ sleiman.elie
    Professional team and client care. I really recommend them to anyone. Keep the good work. | Read Full Review
    6/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ lauren.kokoszka
    Jon kept me informed of the status of my car throughout the whole time it was getting serviced and of any parts that unexpectedly needed to be updated. Great communication! | Read Full Review
    6/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ happyboffers
    I was really pleased with the experience my wife and I had buying a second hand car at Colonial. Colonial is an excellent, professional, helpful car dealership. Even the coffee in the waiting area was a nice experience. My special thanks to *Marc Schoenhammer* at Colonial who was especially helpful to a someone new to Massachussets l | Read Full Review
    6/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ sleiman.elie
    Professional team and client care. I really recommend them to anyone. Keep the good work. | Read Full Review
    6/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ happyboffers
    I was really pleased with the experience my wife and I had buying a second hand car at Colonial. Colonial is an excellent, professional, helpful car dealership. Even the coffee in the waiting area was a nice experience. My special thanks to *Marc Schoenhammer* at Colonial who was especially helpful to a someone new to Massachussets l | Read Full Review
    6/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ lauren.kokoszka
    Jon kept me informed of the status of my car throughout the whole time it was getting serviced and of any parts that unexpectedly needed to be updated. Great communication! | Read Full Review
    6/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Charlie67
    Great communication. Dylan, let me know what they were doing, He did a following and then called when ready.. The process was was very nice. | Read Full Review
    6/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Laura Gann
    | Read Full Review
    6/19/2023 12:00:00 AM | Google
  • ★★★★★ Sajjad Ramzanali
    This is my 10th car from Colonial and 9th with Pierre Saliba. He is great. | Read Full Review
    6/19/2023 12:00:00 AM | Google
  • ★★★★★ Katherine Wyman
    It’s all about the service! We have bought three cars from Colonial VW. Every time they treated us with respect and professionalism . We drive three hours to go to this car dealership. Dylan, Jon and billy are the best! Sincerely, Katherine and Patrick W | Read Full Review
    6/18/2023 12:00:00 AM | Google
  • ★★★★★ DAVIDCONSIGLI
    My car got hit in the parking lot the warranty I got not not what I was told. You wonder why car dealerships get bad raps | Read Full Review
    6/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ DAVIDCONSIGLI
    My car got hit in the parking lot the warranty I got not not what I was told. You wonder why car dealerships get bad raps | Read Full Review
    6/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ ACZN
    My service experience was very pleasant and Jon was very helpful. Both of the drivers who provided the ride were great too! I'm very happy with the results, thank you verry much! | Read Full Review
    6/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ lisaandcurt
    Our sales experience was very smooth and they people were very helpful. We are very happy with the car for our daughter. | Read Full Review
    6/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ ACZN
    My service experience was very pleasant and Jon was very helpful. Both of the drivers who provided the ride were great too! I'm very happy with the results, thank you verry much! | Read Full Review
    6/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ lisaandcurt
    Our sales experience was very smooth and they people were very helpful. We are very happy with the car for our daughter. | Read Full Review
    6/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ AMYKAE
    The best Service department! I wouldn’t bring my vehicle anywhere else for service. My concerns are always investigated and the findings explained honestly. | Read Full Review
    6/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ AMYKAE
    The best Service department! I wouldn’t bring my vehicle anywhere else for service. My concerns are always investigated and the findings explained honestly. | Read Full Review
    6/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ Lisa Stone
    | Read Full Review
    6/15/2023 12:00:00 AM | Google
  • ★★★★★ Don Boucher
    Dylan was great to explain and explain All all the service to be check on the Passat | Read Full Review
    6/15/2023 12:00:00 AM | Google
  • ★★★★★ Brian Kane
    Very friendly staff, easy to do business with. I had a good experience with Pierre Saliba. I would recommend Colonial to my friends. | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ Sue Socci
    | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ Chris Forte
    | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ Patricia McEachen
    | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ tambolleot
    Everyone here a colonial VW was so kind and helpful during my first experience buying my own car! I’m so grateful to the whole staff for their patience & support! | Read Full Review
    6/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ JACKIEBD
    Perfect as always. Great attention to detail and listened to my questions. Thanks Dylan Begin. | Read Full Review
    6/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ tambolleot
    Everyone here a colonial VW was so kind and helpful during my first experience buying my own car! I’m so grateful to the whole staff for their patience & support! | Read Full Review
    6/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ JACKIEBD
    Perfect as always. Great attention to detail and listened to my questions. Thanks Dylan Begin. | Read Full Review
    6/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ WEEKDAYTREASURER
    Professional in every way especially in service. Love me GTI and will trade for a later model in 2025 or sooner! | Read Full Review
    6/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ WEEKDAYTREASURER
    Professional in every way especially in service. Love me GTI and will trade for a later model in 2025 or sooner! | Read Full Review
    6/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Chen Chaofan
    | Read Full Review
    6/13/2023 12:00:00 AM | Google
  • ★★★★★ amandaszidat
    They were disorganized, lacking information and not straightforward. It was not a great overall experience. | Read Full Review
    6/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ amandaszidat
    They were disorganized, lacking information and not straightforward. It was not a great overall experience. | Read Full Review
    6/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ aninda.barat
    It was a pleasing end to a 1 year wait for our ID.4. Marc who made our sales process go smooth, explained all the relevant features and has been checking with me on my experience. | Read Full Review
    6/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ islington2
    Very nice staff and very clean dealership. Easy to get to and store hours are very convenient. | Read Full Review
    6/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ jgrim
    Colonial VW was professional, responsive, and provided excellent service. I needed a car soon and I was able to do so easily with their help. | Read Full Review
    6/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ aninda.barat
    It was a pleasing end to a 1 year wait for our ID.4. Marc who made our sales process go smooth, explained all the relevant features and has been checking with me on my experience. | Read Full Review
    6/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ islington2
    Very nice staff and very clean dealership. Easy to get to and store hours are very convenient. | Read Full Review
    6/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ jgrim
    Colonial VW was professional, responsive, and provided excellent service. I needed a car soon and I was able to do so easily with their help. | Read Full Review
    6/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ Phil Lohnes
    At checkin I told the service advisor I had just replaced the air filter myself. In my 40k service they still replaced the filter and charged me for it. | Read Full Review
    6/12/2023 12:00:00 AM | Google
  • ★★★★★ Jim Ware
    Fabulous service. I got a ride to my office that was timely and efficient and when the car was ready a ride back to the VW dealer. The car was cleaned and all service done. | Read Full Review
    6/11/2023 12:00:00 AM | Google
  • ★★★★★ chris musorofiti
    | Read Full Review
    6/11/2023 12:00:00 AM | Google
  • ★★★★★ Mark Ferree
    | Read Full Review
    6/10/2023 12:00:00 AM | Google
  • ★★★★★ smaguire1001
    Everyone at Colonial VW Westboro is great - helpful, knowledgeable and very responsive. I drive a long distance to come to this dealer even though there is another VW dealer closer to me. | Read Full Review
    6/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ smaguire1001
    Everyone at Colonial VW Westboro is great - helpful, knowledgeable and very responsive. I drive a long distance to come to this dealer even though there is another VW dealer closer to me. | Read Full Review
    6/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ cejtjr
    The team was great working for a creative solution that saved me a ton money. The whole team in service is just so friendly and helpful, everything has always been smooth and easy with each visit. | Read Full Review
    6/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ PARKERWC
    2nd complimentary new car service. No muss, no fuss. Work done in promised time. Very satisfactory service! | Read Full Review
    6/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ heidi.braunhill
    Figured out the problem with my car and fixed it all while being efficient, friendly, and knowledgable. | Read Full Review
    6/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ WHANNA969902
    Excellent service. John was awesome. I highly recommend him to other people who are interested | Read Full Review
    6/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ PARKERWC
    2nd complimentary new car service. No muss, no fuss. Work done in promised time. Very satisfactory service! | Read Full Review
    6/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ cejtjr
    The team was great working for a creative solution that saved me a ton money. The whole team in service is just so friendly and helpful, everything has always been smooth and easy with each visit. | Read Full Review
    6/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ WHANNA969902
    Excellent service. John was awesome. I highly recommend him to other people who are interested | Read Full Review
    6/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ heidi.braunhill
    Figured out the problem with my car and fixed it all while being efficient, friendly, and knowledgable. | Read Full Review
    6/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ Tony Leto
    Everyone was courteous and professional as well as knowledgeable. The work was done earlier than expected too! | Read Full Review
    6/9/2023 12:00:00 AM | Google
  • ★★★★★ Bree Johnson
    Marc was wonderful! Friendly and fast service. I walked in to inquire and walked out with my new car! | Read Full Review
    6/9/2023 12:00:00 AM | Google
  • ★★★★★ e_ream
    Did all the work needed, and finished when they said it would ne done. Also, very friendly | Read Full Review
    6/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ NFLEM61
    Pierre was very helpful and friendly. I would recommend the dealership to a friend and return in the future. | Read Full Review
    6/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ melkind026117
    Great team here at colonial. Dylan is the best! Very lucky to have him there when we need service. | Read Full Review
    6/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ katiebrosnihan
    Emile was great. The process was smooth and I appreciate Emile having my car ready on time. | Read Full Review
    6/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ katiebrosnihan
    Emile was great. The process was smooth and I appreciate Emile having my car ready on time. | Read Full Review
    6/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ NFLEM61
    Pierre was very helpful and friendly. I would recommend the dealership to a friend and return in the future. | Read Full Review
    6/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ e_ream
    Did all the work needed, and finished when they said it would ne done. Also, very friendly | Read Full Review
    6/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ melkind026117
    Great team here at colonial. Dylan is the best! Very lucky to have him there when we need service. | Read Full Review
    6/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ Emdelatorre
    Fantastic and so helpful!! Pierre was wonderful and Bill in the Service Department is so nice and helpful. | Read Full Review
    6/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ apiselli
    Brought in my vehicle to have some worked done on it. Was greeted professionally outside of the dealership by a gentleman who worked on my car. I then went inside and met with Bill who was amazingly kind and understanding. He walked me through the repair process all the way through even going above and beyond when I had questions per | Read Full Review
    6/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ eraggiani
    It is not only the service we got also over the top hospitality I’m going to recommend you to all of my friends and families and definitely I will be back to visit you sometime soon again thank you | Read Full Review
    6/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ Emdelatorre
    Fantastic and so helpful!! Pierre was wonderful and Bill in the Service Department is so nice and helpful. | Read Full Review
    6/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ apiselli
    Brought in my vehicle to have some worked done on it. Was greeted professionally outside of the dealership by a gentleman who worked on my car. I then went inside and met with Bill who was amazingly kind and understanding. He walked me through the repair process all the way through even going above and beyond when I had questions per | Read Full Review
    6/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ eraggiani
    It is not only the service we got also over the top hospitality I’m going to recommend you to all of my friends and families and definitely I will be back to visit you sometime soon again thank you | Read Full Review
    6/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ trey.higginsalves796
    Mike Pender is the best around, I drove over and hour to make a deal! Worth every mile because how they satisfy customers is surreal! Best prices and great communication wouldn’t buy a car anywhere else! | Read Full Review
    6/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ Joseph Previtera
    Very friendly staff and very clean! | Read Full Review
    6/6/2023 12:00:00 AM | Google
  • ★★★★★ trey.higginsalves796
    Mike Pender is the best around, I drove over and hour to make a deal! Worth every mile because how they satisfy customers is surreal! Best prices and great communication wouldn’t buy a car anywhere else! | Read Full Review
    6/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ EC
    I had.a great and easy car buying experience at Colonial VW. Marc was very easy to work with and he exceeded all expectations | Read Full Review
    6/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ EC
    I had.a great and easy car buying experience at Colonial VW. Marc was very easy to work with and he exceeded all expectations | Read Full Review
    6/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ Elizabeth Clark
    | Read Full Review
    6/4/2023 12:00:00 AM | Google
  • ★★★★★ Arcady Couzin
    | Read Full Review
    6/3/2023 12:00:00 AM | Google
  • ★★★★★ Hannah Struever
    | Read Full Review
    6/3/2023 12:00:00 AM | Google
  • ★★★★★ Johnny Casual
    Great service performed in a timely manner | Read Full Review
    6/2/2023 12:00:00 AM | Google
  • ★★★★★ nancymcaswell
    Professional service and oversight by staff. Love to bring my car there because the atmosphere is great! The waiting area is excellent as well. | Read Full Review
    6/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ nancymcaswell
    Professional service and oversight by staff. Love to bring my car there because the atmosphere is great! The waiting area is excellent as well. | Read Full Review
    6/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ Scott Dickman
    I only talked to the parts department. They were knowledgeable and quick looking up the parts I was looking for. Nice guys they know their job and they were easy to talk to. | Read Full Review
    6/1/2023 12:00:00 AM | Google
  • ★★★★★ Charlie Boyle
    Callan was great to work with.. He offered really good options and advice. | Read Full Review
    5/31/2023 12:00:00 AM | Google
  • ★★★★★ Molly Sullivan
    | Read Full Review
    5/30/2023 12:00:00 AM | Google
  • ★★★★★ Leslie LaFollette
    | Read Full Review
    5/30/2023 12:00:00 AM | Google
  • ★★★★★ TF97
    Excellent service at a good price. Always a good experience at Colonial VW every time I go | Read Full Review
    5/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ TF97
    Excellent service at a good price. Always a good experience at Colonial VW every time I go | Read Full Review
    5/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Russell Caruso
    Marc was a great help during the purchase of my new VW. I would recommend Marc and Brendan and the whole team at Colonial to anyone looking into buying a new VW. | Read Full Review
    5/29/2023 12:00:00 AM | Google
  • ★★★★★ JDTSBORO
    Great to work with. Ran into a hickup with communication on tires and car had to stay an extra day. | Read Full Review
    5/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ JDTSBORO
    Great to work with. Ran into a hickup with communication on tires and car had to stay an extra day. | Read Full Review
    5/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ david morrison
    didn't inspect car for sticker before pick up .. new car we paid for tax, title , registration, stupid "fees" and yet no Sticker Went to local service station for sticker .. nothing silly about failing fundamentals - Not recommending to anyone | Read Full Review
    5/29/2023 12:00:00 AM | Google
  • ★★★★★ Eric Youngsuk Choung (Snowind)
    It was awesome. They are super professional and very kind. If I need to serve, I shall go there again. | Read Full Review
    5/28/2023 12:00:00 AM | Google
  • ★★★★★ Erick G.
    Marc was really helpful and honest throughout the entire process. He is great to work with and he'll make sure you get what you are looking for. | Read Full Review
    5/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ Erick G.
    Marc was really helpful and honest throughout the entire process. He is great to work with and he'll make sure you get what you are looking for. | Read Full Review
    5/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jackie Tear
    Good service, good vehicles. | Read Full Review
    5/28/2023 12:00:00 AM | Google
  • ★★★★★ BRYANBESSO
    Marc is a true professional he is informative, explains things well, and makes the whole experience pain free. Marc's personality and approach to sales is refreshing. I have purchased 2 cars with his help in as many months and 6 or more from this dealership. I have purchased many, many cars in my 73 years and can think of no better e | Read Full Review
    5/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ BRYANBESSO
    Marc is a true professional he is informative, explains things well, and makes the whole experience pain free. Marc's personality and approach to sales is refreshing. I have purchased 2 cars with his help in as many months and 6 or more from this dealership. I have purchased many, many cars in my 73 years and can think of no better e | Read Full Review
    5/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ cwrice
    Service was completed in the estimated time and for what was quoted. Especially liked the fact that Bill pulled the car up for me, without asking and was extremely pleasant doing that. Making it very easy to leave. Car was washed and very clean. Bill earned my respect and appreciation for his interaction with me. | Read Full Review
    5/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ cwrice
    Service was completed in the estimated time and for what was quoted. Especially liked the fact that Bill pulled the car up for me, without asking and was extremely pleasant doing that. Making it very easy to leave. Car was washed and very clean. Bill earned my respect and appreciation for his interaction with me. | Read Full Review
    5/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sils
    Car sold at MSRP, ready on time, full tank of gas. A positive experience in these days and age | Read Full Review
    5/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sils
    Car sold at MSRP, ready on time, full tank of gas. A positive experience in these days and age | Read Full Review
    5/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ JJR987
    Bill Fallon gave good, clear, understandable advice concerning the service for my Jetta. He kept me informed concerning the progress of the work and some issues that were found. The car was ready when promised. | Read Full Review
    5/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ Pilot14
    Colonial Volkswagen always gets me in for my appointment at a very reasonable time. Prices are very fair and work is always completed perfectly. | Read Full Review
    5/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ jagmurga
    Great service, communication. Got me in and out when they said they would on a very busy day! | Read Full Review
    5/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ jagmurga
    Great service, communication. Got me in and out when they said they would on a very busy day! | Read Full Review
    5/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ Pilot14
    Colonial Volkswagen always gets me in for my appointment at a very reasonable time. Prices are very fair and work is always completed perfectly. | Read Full Review
    5/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ JJR987
    Bill Fallon gave good, clear, understandable advice concerning the service for my Jetta. He kept me informed concerning the progress of the work and some issues that were found. The car was ready when promised. | Read Full Review
    5/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ GTIguy97
    This is my go to dealer, thankfully they are only 6 miles from home, but even if they were 60 miles away, for a couple, three times a year, I'd make the trip. They always take good care of my VW needs. Thanks team Colonial Westboro!! | Read Full Review
    5/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ MoniqueRickenbacker165
    Extraordinary!!! I Will Refer Some Of My Associates To This Dealership Very Professional As Well As Polite.. | Read Full Review
    5/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Louis Angelakis
    From beginning to finish my experience was wonderful. | Read Full Review
    5/23/2023 12:00:00 AM | Google
  • ★★★★★ Stanislav Todorov
    | Read Full Review
    5/23/2023 12:00:00 AM | Google
  • ★★★★★ GTIguy97
    This is my go to dealer, thankfully they are only 6 miles from home, but even if they were 60 miles away, for a couple, three times a year, I'd make the trip. They always take good care of my VW needs. Thanks team Colonial Westboro!! | Read Full Review
    5/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ MoniqueRickenbacker165
    Extraordinary!!! I Will Refer Some Of My Associates To This Dealership Very Professional As Well As Polite.. | Read Full Review
    5/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ dcimorse57
    Professional, friendly and knowledgeable! These folks are the best! I would highly recommend them for service for your VW! | Read Full Review
    5/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ neal.neslusan
    Very focused on service. Timely in their updates. As my issues turned into a multi day affair they loaned me a courtesy car. | Read Full Review
    5/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ dcimorse57
    Professional, friendly and knowledgeable! These folks are the best! I would highly recommend them for service for your VW! | Read Full Review
    5/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ neal.neslusan
    Very focused on service. Timely in their updates. As my issues turned into a multi day affair they loaned me a courtesy car. | Read Full Review
    5/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ jayarri0929
    Really great people!! They really work with you to get the car you want I recommend them to anyone | Read Full Review
    5/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ Navin Thakur Vaswani
    | Read Full Review
    5/21/2023 12:00:00 AM | Google
  • ★★★★★ jayarri0929
    Really great people!! They really work with you to get the car you want I recommend them to anyone | Read Full Review
    5/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ LYNBRITT
    Fabio, our salesperson, was the best! Attentive, funny, and boy does he know his facts! Best sales experience ever! This dealership is the bomb!! | Read Full Review
    5/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ LYNBRITT
    Fabio, our salesperson, was the best! Attentive, funny, and boy does he know his facts! Best sales experience ever! This dealership is the bomb!! | Read Full Review
    5/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ tvel
    Had a great experience at this dealership! Would definitely recommend it to friends and family | Read Full Review
    5/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ tvel
    Had a great experience at this dealership! Would definitely recommend it to friends and family | Read Full Review
    5/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ JPARA.DISE
    From our first phone call to when we drove off the lot in our new Golf, everyone was very friendly and knowledgeable. Highly recommend! | Read Full Review
    5/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sils
    Marc keeps his word on the car deal: no price above MSRP, car ready when promised, available at all times for questions and suggestions! | Read Full Review
    5/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sils
    Marc keeps his word on the car deal: no price above MSRP, car ready when promised, available at all times for questions and suggestions! | Read Full Review
    5/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ JPARA.DISE
    From our first phone call to when we drove off the lot in our new Golf, everyone was very friendly and knowledgeable. Highly recommend! | Read Full Review
    5/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ Marcelo Souza
    | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ Lucido Solar
    Every time, without exception, every service appt. on both my wife's Atlas and my Passat is a solid 10 out of 10. As a former GM in the auto industry, hands down there is no better place to service your VW in the state of MA! - Jim Lucido (Lucido Solar) | Read Full Review
    5/17/2023 12:00:00 AM | Google
  • ★★★★★ nataliepettifor4
    Emile Salam was the best to work with, highly recommend and thank you! I will send my friend and family here! | Read Full Review
    5/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ nataliepettifor4
    Emile Salam was the best to work with, highly recommend and thank you! I will send my friend and family here! | Read Full Review
    5/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Marc Brunelle
    | Read Full Review
    5/15/2023 12:00:00 AM | Google
  • ★★★★★ Adam Kareem
    | Read Full Review
    5/14/2023 12:00:00 AM | Google
  • ★★★★★ RichB
    Outstanding sales and service. The Dealership really puts forth great effort to get things done in a timely manner. Great Service Department. | Read Full Review
    5/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ RichB
    Outstanding sales and service. The Dealership really puts forth great effort to get things done in a timely manner. Great Service Department. | Read Full Review
    5/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ james.robert.cain
    Great service done quickly and ahead of schedule. I will definitely use them in the future. | Read Full Review
    5/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ james.robert.cain
    Great service done quickly and ahead of schedule. I will definitely use them in the future. | Read Full Review
    5/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jon Marshall
    We recently turned in our leased Tiguan and picked up a 2023 model. Great experience with the staff from beginning to end. We are repeat customers due to great service and professionalism of the staff. | Read Full Review
    5/11/2023 12:00:00 AM | Google
  • ★★★★★ Sheen
    Dylan Begin was very helpful, my rating is based on first person with whom I spoke at the dealership. Id.4 recall- was told it would take 12 hrs. I asked if I should plan on multiple days w/o the car and if so is a loader available. Was told they get them done in one day and unfortunately no loaner. Dropped our car Sunday night and f | Read Full Review
    5/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sheen
    Dylan Begin was very helpful, my rating is based on first person with whom I spoke at the dealership. Id.4 recall- was told it would take 12 hrs. I asked if I should plan on multiple days w/o the car and if so is a loader available. Was told they get them done in one day and unfortunately no loaner. Dropped our car Sunday night and f | Read Full Review
    5/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Mark Haddad
    | Read Full Review
    5/10/2023 12:00:00 AM | Google
  • ★★★★★ Rui Liu
    | Read Full Review
    5/8/2023 12:00:00 AM | Google
  • ★★★★★ aiannazzi
    Absolutely great service. I drive in from RI to have my car serviced. Well worth it! Service reps are great at explaining things and Idont have to return. To get redos. Done correctly the first time. | Read Full Review
    5/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ aiannazzi
    Absolutely great service. I drive in from RI to have my car serviced. Well worth it! Service reps are great at explaining things and Idont have to return. To get redos. Done correctly the first time. | Read Full Review
    5/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ Rathna Jetti
    | Read Full Review
    5/7/2023 12:00:00 AM | Google
  • ★★★★★ Amy Schwartzberg
    Fabio and the rest of the members of Colonial VW - Westborough we very helpful and made this purchase painless. Fabio listened to my preferences about the car I wanted and didn't push an more expensive vehicle on me. | Read Full Review
    5/5/2023 12:00:00 AM | Google
  • ★★★★★ Mike Gannon
    Excellent support from Salesman Pierre and GM Ray. They were helpful, got me the information I needed and helped with the overall experience. | Read Full Review
    5/5/2023 12:00:00 AM | Google
  • ★★★★★ Cleyson Dias
    I was very well attended. The service was in a timely manner, letting me know of the proceeding. I recommend it to all users of the Volkswagen brand. | Read Full Review
    5/5/2023 12:00:00 AM | Google
  • ★★★★★ Suzanne Maguire
    The entire service team in westboro is excellent! | Read Full Review
    5/5/2023 12:00:00 AM | Google
  • ★★★★★ smaguire1001
    I am always happy with my service at colonial VW of westboro / the entire team is great | Read Full Review
    5/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ smaguire1001
    I am always happy with my service at colonial VW of westboro / the entire team is great | Read Full Review
    5/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ VJWESI
    Service was timely and easy! Dylan Begin had great customer service! I would definitely recommend this service department! | Read Full Review
    5/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ VJWESI
    Service was timely and easy! Dylan Begin had great customer service! I would definitely recommend this service department! | Read Full Review
    5/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ Val1234
    Xx xx xx xx xx xxx xxx xx xx xx xx xx xx xx xx | Read Full Review
    5/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ enogueira6
    Always such great and timely service by all. Can not recommend this dealership enough to everyone! | Read Full Review
    5/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ Abdelkrim Saihi
    Every one is friendly, professional, and service was efficient, installed new engine my passat, very satisfied with the overall. Highly recommend. Thank you | Read Full Review
    5/3/2023 12:00:00 AM | Google
  • ★★★★★ enogueira6
    Always such great and timely service by all. Can not recommend this dealership enough to everyone! | Read Full Review
    5/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ Val1234
    Xx xx xx xx xx xxx xxx xx xx xx xx xx xx xx xx | Read Full Review
    5/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ LINDSEY.BONAVITA
    Service advisor Jon was so helpful and went through everything that was being done with my vehicle. | Read Full Review
    5/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sarah Bevis
    | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ Dylan Begin
    | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ LINDSEY.BONAVITA
    Service advisor Jon was so helpful and went through everything that was being done with my vehicle. | Read Full Review
    5/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ thomas lehman ii
    Overall not impressed. This was my second time buying from there and totally did not enjoy the experience. No feelings of appreciation for returning. Other VW establishments had parts to their similar car to the one we purchased, and ours did not. Our salesperson felt like talking about themselves was what we wanted to listen to | Read Full Review
    5/2/2023 12:00:00 AM | Google
  • ★★★★★ PATWOODS508
    Staff were prompt, very cordial and accommodating. Reviewed the scheduled maintenance service with me.Dealership was set up so I was able to work while waiting for my car. | Read Full Review
    5/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ PATWOODS508
    Staff were prompt, very cordial and accommodating. Reviewed the scheduled maintenance service with me.Dealership was set up so I was able to work while waiting for my car. | Read Full Review
    5/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ Alex Pedersolli
    Bill Fallon and Bill McGrath at Colonial Volkswagen of Westborough are awesome.I feel like they know what they are doing and I feel safe leaving my car there for service. They are very helpful and answered all my questions. Definitely going back and strongly recommend Colonial Volks. Thank you! . | Read Full Review
    4/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Alex Pedersolli
    Bill Fallon and Bill McGrath at Colonial Volkswagen of Westborough are awesome.I feel like they know what they are doing and I feel safe leaving my car there for service. They are very helpful and answered all my questions. Definitely going back and strongly recommend Colonial Volks. Thank you! . | Read Full Review
    4/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Leandro Estrada
    Overall customer service is outstanding. I am happy with the human resources. However, there were glitches with the software update needed to keep my family vehicle safe. There were 2 updates to do and only 1 was available. The one available could not be installed due to technical issues. The technical issues, plus the fact that ther | Read Full Review
    4/30/2023 12:00:00 AM | Google
  • ★★★★★ xxxx you I didn’t make an account
    This is xxxxxxxxx. I didn’t make an account or can I delete it xxx is this | Read Full Review
    4/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ xxxx you I didn’t make an account
    This is xxxxxxxxx. I didn’t make an account or can I delete it xxx is this | Read Full Review
    4/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ Cyril C.
    I had an amazing experience buying my car from this dealership. Warm and friendly atmosphere. Sales rep Fabio Machado went above and beyond throughout the entire process and made sure I got what I wanted. Highly recommend this dealership and Fabio. | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Chuck Julian
    Service is thorough and courteous! | Read Full Review
    4/28/2023 12:00:00 AM | Google
  • ★★★★★ Jenney Kemblowski
    Great customer service!! | Read Full Review
    4/27/2023 12:00:00 AM | Google
  • ★★★★★ snl3700
    Pierre is great, this is my second car I’ve gotten from him and he is very professional and easy to work with. Colonial Volkswagen is great at working with customers and helping you find what you are looking for. | Read Full Review
    4/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ David Barron
    The people at VW Westborough were fantastic - very organized, very helpful and great to talk to. Their only issue is that they have to deal with the problems that VW has with bad information given to the customers, so unfortunately for the service people, they are the face of VW, and they have to deal with the customers that get that | Read Full Review
    4/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ snl3700
    Pierre is great, this is my second car I’ve gotten from him and he is very professional and easy to work with. Colonial Volkswagen is great at working with customers and helping you find what you are looking for. | Read Full Review
    4/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ David Barron
    The people at VW Westborough were fantastic - very organized, very helpful and great to talk to. Their only issue is that they have to deal with the problems that VW has with bad information given to the customers, so unfortunately for the service people, they are the face of VW, and they have to deal with the customers that get that | Read Full Review
    4/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ matt430
    Dylan, Jon and Billy always get my GTI repaired quickly! The techs always get it right. The only place I service my VW! | Read Full Review
    4/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ matt430
    Dylan, Jon and Billy always get my GTI repaired quickly! The techs always get it right. The only place I service my VW! | Read Full Review
    4/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sargis Karapetyan
    Service was quick, professional friendly. | Read Full Review
    4/26/2023 12:00:00 AM | Google
  • ★★★★★ Marco De Cecco
    An awesome experience. Every little detail was accounted for and I felt in very good hands from start to finish | Read Full Review
    4/26/2023 12:00:00 AM | Google
  • ★★★★★ Valerie Bavosi
    | Read Full Review
    4/26/2023 12:00:00 AM | Google
  • ★★★★★ Michael Collins
    I always get great service and a great customer experience when I get service done. | Read Full Review
    4/25/2023 12:00:00 AM | Google
  • ★★★★★ Meghan Mahoney
    Had my car in for service and had a great experience with understanding and helpful management, I would drive a distance for their service over other WV near me. | Read Full Review
    4/25/2023 12:00:00 AM | Google
  • ★★★★★ MAM375
    Dealership and manager that wants to help the customer, excellent customer service, would highly recommend. | Read Full Review
    4/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ MAM375
    Dealership and manager that wants to help the customer, excellent customer service, would highly recommend. | Read Full Review
    4/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sami Chogle
    | Read Full Review
    4/24/2023 12:00:00 AM | Google
  • ★★★★★ Elizabeth Conley
    I arrived early, coming from a busy overnight shift. The facility was able to take me as soon as I arrived. My plan was to nap in a chair during the service. Staff was considerate of this and kindly woke me up when the work was completed. I appreciated that very much. | Read Full Review
    4/24/2023 12:00:00 AM | Google
  • ★★★★★ Scott Melton
    Amazing amount of care and concern for the needs of their customers. | Read Full Review
    4/23/2023 12:00:00 AM | Google
  • ★★★★★ Elijah Piesche
    | Read Full Review
    4/22/2023 12:00:00 AM | Google
  • ★★★★★ Kevin Dunn
    The service department has always been very reliable and accomodating, and reasonably priced | Read Full Review
    4/21/2023 12:00:00 AM | Google
  • ★★★★★ dsmg2us
    Everything was perfect , from the staff to the sales process. I really enjoyed having business with Colonial VW dealership. | Read Full Review
    4/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ dsmg2us
    Everything was perfect , from the staff to the sales process. I really enjoyed having business with Colonial VW dealership. | Read Full Review
    4/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ BLESSEDINTHESON
    Thank you for servicing my Passat. The timing was a bit long for an oil change. | Read Full Review
    4/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ BLESSEDINTHESON
    Thank you for servicing my Passat. The timing was a bit long for an oil change. | Read Full Review
    4/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ DEBORAH.BLICHARZ
    The Service Department experience is always very good. It is what keeps me a Colonial customer. | Read Full Review
    4/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ anned921c
    I was treated with efficiency and good humor. The work was complete in the time predicted and the company provided a very comfortable waiting area with a great coffee machine. Thanks. | Read Full Review
    4/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ DEBORAH.BLICHARZ
    The Service Department experience is always very good. It is what keeps me a Colonial customer. | Read Full Review
    4/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ anned921c
    I was treated with efficiency and good humor. The work was complete in the time predicted and the company provided a very comfortable waiting area with a great coffee machine. Thanks. | Read Full Review
    4/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ ASHLEY.LABARRE
    Dylan is amazing and always so informative! Never have had an issue! They all make it so simple and easy! | Read Full Review
    4/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ cabbes26
    Excellent service, good follow up, always felt supported and advised during the transaction. Will recommend to friends. | Read Full Review
    4/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ ASHLEY.LABARRE
    Dylan is amazing and always so informative! Never have had an issue! They all make it so simple and easy! | Read Full Review
    4/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ cabbes26
    Excellent service, good follow up, always felt supported and advised during the transaction. Will recommend to friends. | Read Full Review
    4/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ peter mclaughlin
    Fast friendly efficient prepared for the repair | Read Full Review
    4/19/2023 12:00:00 AM | Google
  • ★★★★★ rkim521
    As always, the customer service at Colonial VW is fantastic. The service team and the mechanics are amazing! | Read Full Review
    4/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ weslaw
    I brought my beetle R-line in for its 50,000 mile service. It was all done well on time and out a fair price. | Read Full Review
    4/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ rkim521
    As always, the customer service at Colonial VW is fantastic. The service team and the mechanics are amazing! | Read Full Review
    4/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ weslaw
    I brought my beetle R-line in for its 50,000 mile service. It was all done well on time and out a fair price. | Read Full Review
    4/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ Colleen Finnerty
    | Read Full Review
    4/16/2023 12:00:00 AM | Google
  • ★★★★★ robert deregis
    Colonial in Westboro has always done right by me. I have always been treated most fairly and I feel the service department is totally honest with me all the time. | Read Full Review
    4/16/2023 12:00:00 AM | Google
  • ★★★★★ Gary Arthur
    Mario was efficient and transparent. We found the right vehicle for me and went through the process without any drama and or hiccups. | Read Full Review
    4/16/2023 12:00:00 AM | Google
  • ★★★★★ Lauren Barry
    | Read Full Review
    4/15/2023 12:00:00 AM | Google
  • ★★★★★ Ross Hahn
    | Read Full Review
    4/15/2023 12:00:00 AM | Google
  • ★★★★★ Stephen Apeagyei
    Constant and timely communication with client. Cordial reception. | Read Full Review
    4/14/2023 12:00:00 AM | Google
  • ★★★★★ eileen omalley
    A very positive experience | Read Full Review
    4/14/2023 12:00:00 AM | Google
  • ★★★★★ PEGGY_WYSOCKI
    I was notified of all work that was needed, before anything was done, for my approval. Excellent work and communication throughout the process. Only drawback was that, since I have an older Jetta (2004), it took a few days to get the parts, but Bill kept me informed at all stages so I knew what to expect. Thank you as always for the | Read Full Review
    4/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ PEGGY_WYSOCKI
    I was notified of all work that was needed, before anything was done, for my approval. Excellent work and communication throughout the process. Only drawback was that, since I have an older Jetta (2004), it took a few days to get the parts, but Bill kept me informed at all stages so I knew what to expect. Thank you as always for the | Read Full Review
    4/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ larissaW
    Cal, the sales rep was excellent, helpful and knowledgeable. Ray the GM went above and beyond. Everyone I met with was fantastic. | Read Full Review
    4/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ PEGGY_WYSOCKI
    I was notified of all work that was needed, before anything was done, for my approval. Excellent work and communication throughout the process. Only drawback was that, since I have an older Jetta (2004), it took a few days to get the parts, but Bill kept me informed at all stages so I knew what to expect. Thank you as always for the | Read Full Review
    4/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ PEGGY_WYSOCKI
    I was notified of all work that was needed, before anything was done, for my approval. Excellent work and communication throughout the process. Only drawback was that, since I have an older Jetta (2004), it took a few days to get the parts, but Bill kept me informed at all stages so I knew what to expect. Thank you as always for the | Read Full Review
    4/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ larissaW
    Cal, the sales rep was excellent, helpful and knowledgeable. Ray the GM went above and beyond. Everyone I met with was fantastic. | Read Full Review
    4/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ JMINI
    Had a great experience when purchasing a new 2023 VW GTI from Colonial VW. Fabio was excellent, it was very low stress and he got me the perfect car. I bought my last GTI from Colonial VW of Westborough, and it now has 211,000 miles on it, thanks to the outstanding service department at Colonial VW. | Read Full Review
    4/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ NARRISMA
    Excellent customer service, quick response to questions and good explanation of the car's operating system. Would recommend this car and dealership. | Read Full Review
    4/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ alexsilva1517
    great, I was very well attended, your Emilie great person. thank you very much for all the service | Read Full Review
    4/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ alexsilva1517
    great, I was very well attended, your Emilie great person. thank you very much for all the service | Read Full Review
    4/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ JMINI
    Had a great experience when purchasing a new 2023 VW GTI from Colonial VW. Fabio was excellent, it was very low stress and he got me the perfect car. I bought my last GTI from Colonial VW of Westborough, and it now has 211,000 miles on it, thanks to the outstanding service department at Colonial VW. | Read Full Review
    4/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ NARRISMA
    Excellent customer service, quick response to questions and good explanation of the car's operating system. Would recommend this car and dealership. | Read Full Review
    4/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ vschwede
    Jon Lacey and his team fixed up our car wonderfully! He always helps to figure out the issues and discuss the options. We also don't live close and they helped up with after hours drop off and pick up to assure we could get the car without additional travel issues hindering us. Thank you! | Read Full Review
    4/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ meliss2481
    It was a pleasant non stressful experience leasing my new vehicle with Colonial Volkswagen. Marc was a great salesman. | Read Full Review
    4/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ vschwede
    Jon Lacey and his team fixed up our car wonderfully! He always helps to figure out the issues and discuss the options. We also don't live close and they helped up with after hours drop off and pick up to assure we could get the car without additional travel issues hindering us. Thank you! | Read Full Review
    4/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ meliss2481
    It was a pleasant non stressful experience leasing my new vehicle with Colonial Volkswagen. Marc was a great salesman. | Read Full Review
    4/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ rachelriedle21
    Everyone is super friendly and very helpful. They were able to get me the Tiguan I wanted and helped me stay within my payment range. | Read Full Review
    4/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Karim
    Great service, sales team rocks ?? above and beyond to make it happen, very pleasant experience smooth transition to own my passat. Highly recommended. | Read Full Review
    4/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ rachelriedle21
    Everyone is super friendly and very helpful. They were able to get me the Tiguan I wanted and helped me stay within my payment range. | Read Full Review
    4/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ Karim
    Great service, sales team rocks ?? above and beyond to make it happen, very pleasant experience smooth transition to own my passat. Highly recommended. | Read Full Review
    4/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ Stephen Martinez
    What you are doing right: Having proper processes in place to care for visiting customers, having a great waiting area, and having options to help customers get back home after dropping their vehicles off. Jon was world-class in his service and I am planning to return here again. | Read Full Review
    4/11/2023 12:00:00 AM | Google
  • ★★★★★ John Walsh
    Great service. easy to schedule, promptly completed | Read Full Review
    4/11/2023 12:00:00 AM | Google
  • ★★★★★ Michael Collins
    Excellent service as always. | Read Full Review
    4/11/2023 12:00:00 AM | Google
  • ★★★★★ david fleming
    Prompt service done by competent personnel. | Read Full Review
    4/10/2023 12:00:00 AM | Google
  • ★★★★★ John Costello
    Service was thorough and professional. I was even escorted to my car when the service was complete! | Read Full Review
    4/10/2023 12:00:00 AM | Google
  • ★★★★★ troyotter
    Very good first experience at a dealer for me. Dylan was extremely helpful in explaining costs and getting warranty coverage, the tech took the time to walk me through the issues I had been seeing and explain to me what the possible sounds could be, and the service was reasonably quick. I will definitely be coming back here for any f | Read Full Review
    4/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ troyotter
    Very good first experience at a dealer for me. Dylan was extremely helpful in explaining costs and getting warranty coverage, the tech took the time to walk me through the issues I had been seeing and explain to me what the possible sounds could be, and the service was reasonably quick. I will definitely be coming back here for any f | Read Full Review
    4/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ Julianne Cardin
    | Read Full Review
    4/9/2023 12:00:00 AM | Google
  • ★★★★★ Narciso Barajas
    | Read Full Review
    4/9/2023 12:00:00 AM | Google
  • ★★★★★ Bob Herlihy
    | Read Full Review
    4/8/2023 12:00:00 AM | Google
  • ★★★★★ Wendy Smolinsky
    Excellent service, very friendly staff, and the complimentary car wash was so unexpected. | Read Full Review
    4/8/2023 12:00:00 AM | Google
  • ★★★★★ RYANKE
    Very Nice and comforting enviorment with great employee service. Would reccomend to anyone in the Westborough area. | Read Full Review
    4/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ RYANKE
    Very Nice and comforting enviorment with great employee service. Would reccomend to anyone in the Westborough area. | Read Full Review
    4/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ Sean Duffy
    Every time I car shop, I try to give this dealership a chance but every single time they are extremely insulting and not willing to negotiate at all. Their prices are always well above industry standard for their cars and what they offer for trades is laughable. I get the line "we price to sell and you won't get a better deal" yet 10 | Read Full Review
    4/8/2023 12:00:00 AM | Google
  • ★★★★★ Karna Shah
    | Read Full Review
    4/7/2023 12:00:00 AM | Google
  • ★★★★★ bige.74
    Always Great Service and Turnaround Time when I drop my vehicles off for Scheduled or Unexpected Maintenance | Read Full Review
    4/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ bige.74
    Always Great Service and Turnaround Time when I drop my vehicles off for Scheduled or Unexpected Maintenance | Read Full Review
    4/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ rajkommineni678
    Professional, clean and comfortable waiting room, timely service provided knowledgeable staff and technicians, good coffee. | Read Full Review
    4/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ rajkommineni678
    Professional, clean and comfortable waiting room, timely service provided knowledgeable staff and technicians, good coffee. | Read Full Review
    4/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ neal.neslusan
    Service was done quickly and they kept me up to date on the progress of the work. | Read Full Review
    4/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ tboucher2
    Billy mcgrath was great and very helpful through this whole process he kept me well informed and up to date on all aspects of the repair | Read Full Review
    4/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ BRISSON.REALTYANDCOMPANY
    Best customer service I’ve ever received at any dealership. The were honest and provided the upmost stand up service. Highly recommend | Read Full Review
    4/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ SUSANCHRISTEDES
    Excellent service, clean dealership. Sales aren’t pushy. Have had service done without any problems. | Read Full Review
    4/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ Aglika1221
    Everything was done in a timely manner, very courteous and knowledgeable people. Highly recommend using this location to service your vehicle. | Read Full Review
    4/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ Charlie Boyle
    Callan was great to work with.. | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★★ tboucher2
    Billy mcgrath was great and very helpful through this whole process he kept me well informed and up to date on all aspects of the repair | Read Full Review
    4/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ BRISSON.REALTYANDCOMPANY
    Best customer service I’ve ever received at any dealership. The were honest and provided the upmost stand up service. Highly recommend | Read Full Review
    4/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ Aglika1221
    Everything was done in a timely manner, very courteous and knowledgeable people. Highly recommend using this location to service your vehicle. | Read Full Review
    4/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ SUSANCHRISTEDES
    Excellent service, clean dealership. Sales aren’t pushy. Have had service done without any problems. | Read Full Review
    4/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ neal.neslusan
    Service was done quickly and they kept me up to date on the progress of the work. | Read Full Review
    4/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ Nathaniel Finan
    Had a lukewarm experience with Emile on our first trip in, even though we knew what we were interested in (the id.4). Emile was unable to answer any questions about the vehicle or the EV tax credits / rebate situation. Beyond that we worked with Gina who was AMAZING at answering our questions, talking through options, finding the ri | Read Full Review
    4/5/2023 12:00:00 AM | Google
  • ★★★★★ cindymae624
    Best car buying experience I ever had all staff was outstanding all were very professional and helpful | Read Full Review
    4/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ cindymae624
    Best car buying experience I ever had all staff was outstanding all were very professional and helpful | Read Full Review
    4/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ michael.xarras
    Service department is excellent, with clear communication throughout the process. Provided me with both short and long-term considerations without pressuring a decision in any particular direction. | Read Full Review
    4/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ LOUSACS24
    Service is excellent at Colonial. They offer drop off the night before with Key drop and they also offer car service if you would prefer that also. | Read Full Review
    4/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ cat4wilde
    Thoroughly enjoyed the buying experience - reasonable, pleasant, responsive, informational, helpful, completeness, and prompt. And love the car! | Read Full Review
    4/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ cat4wilde
    Thoroughly enjoyed the buying experience - reasonable, pleasant, responsive, informational, helpful, completeness, and prompt. And love the car! | Read Full Review
    4/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ michael.xarras
    Service department is excellent, with clear communication throughout the process. Provided me with both short and long-term considerations without pressuring a decision in any particular direction. | Read Full Review
    4/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ LOUSACS24
    Service is excellent at Colonial. They offer drop off the night before with Key drop and they also offer car service if you would prefer that also. | Read Full Review
    4/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ PNAVARRO84
    I have been Colonial VW customer for many years and the service is always great. | Read Full Review
    4/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ PNAVARRO84
    I have been Colonial VW customer for many years and the service is always great. | Read Full Review
    4/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ boba electric
    The atmosphere at the dealership allows for a relaxing place to discuss buying a car. everyone says hi and you can make your own cup of expresso if you like. The online people are extremely helpful. Thats who I started to buy an ID.4 with one year earlier. | Read Full Review
    3/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ jimcbodor
    Very helpful and got me back on the road quickly. Thanks for sorting out my ECP light issue. | Read Full Review
    3/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ boba electric
    The atmosphere at the dealership allows for a relaxing place to discuss buying a car. everyone says hi and you can make your own cup of expresso if you like. The online people are extremely helpful. Thats who I started to buy an ID.4 with one year earlier. | Read Full Review
    3/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ jimcbodor
    Very helpful and got me back on the road quickly. Thanks for sorting out my ECP light issue. | Read Full Review
    3/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ Christian Claudio
    | Read Full Review
    3/31/2023 12:00:00 AM | Google
  • ★★★★★ Kathleen Parenteau
    Friendly, knowledgeable, great customer service | Read Full Review
    3/30/2023 12:00:00 AM | Google
  • ★★★★★ Moon Chaewon
    Thank for great service and experience! | Read Full Review
    3/30/2023 12:00:00 AM | Google
  • ★★★★★ csmarcy5820
    Drop-off was easy, no waiting and Dylan took time to answer my many questions. | Read Full Review
    3/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ csmarcy5820
    Drop-off was easy, no waiting and Dylan took time to answer my many questions. | Read Full Review
    3/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ ryansloss1
    Service was excellent. Really appreciate the quick turnarounds, communication and customer experience. Very pleased with the service. | Read Full Review
    3/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ AK
    I could highly recommend Cal, great experience buying new electric vehicle, very helpful, super easy process and transaction. | Read Full Review
    3/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ AK
    I could highly recommend Cal, great experience buying new electric vehicle, very helpful, super easy process and transaction. | Read Full Review
    3/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ ryansloss1
    Service was excellent. Really appreciate the quick turnarounds, communication and customer experience. Very pleased with the service. | Read Full Review
    3/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ Rosetta Mojahed-Dacey
    | Read Full Review
    3/29/2023 12:00:00 AM | Google
  • ★★★★★ Cindy Jacobson
    Always do their best to help you to understand what's needed for service and why. It's always too expensive, but they did their best to find discounts that could be applied. Always pleasant and knowledgeable. | Read Full Review
    3/29/2023 12:00:00 AM | Google
  • ★★★★★ dpupecki
    As a returning customer purchasing for my son it would have been nice If the car came with a second key fob shouldn’t have to ask for that. My only minor complaint having paid asking price and avoiding the bickering process | Read Full Review
    3/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ dpupecki
    As a returning customer purchasing for my son it would have been nice If the car came with a second key fob shouldn’t have to ask for that. My only minor complaint having paid asking price and avoiding the bickering process | Read Full Review
    3/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ mdsecules
    Marc, our sales rep, was very open and honest during our time dealing with him in the dealership. After the deal was signed and we took ownership of the car, Marc worked out a solution to a small problem we found by sending us a new replacement part, free of charge. | Read Full Review
    3/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ bsylvester3
    Ramon was super helpful and friendly. Great place to buy a car, I would recommend it to anyone considering! | Read Full Review
    3/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ Elizabeth
    Friendly, helpful, straightforward people! Very welcoming and eager to help you find what YOU want … Thank you Fabio … you were right! I had three cars in mind and you narrowed it down to one, and it’s pretty perfect! Thanks Cal for making the contract “stuff” painless ??. I highly recommend Colonial Volkswagen! | Read Full Review
    3/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ mfawley
    The service was completed thoroughly and on time. I was informed of all concerns in a timely manner. | Read Full Review
    3/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ bsylvester3
    Ramon was super helpful and friendly. Great place to buy a car, I would recommend it to anyone considering! | Read Full Review
    3/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ mfawley
    The service was completed thoroughly and on time. I was informed of all concerns in a timely manner. | Read Full Review
    3/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ mdsecules
    Marc, our sales rep, was very open and honest during our time dealing with him in the dealership. After the deal was signed and we took ownership of the car, Marc worked out a solution to a small problem we found by sending us a new replacement part, free of charge. | Read Full Review
    3/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ Elizabeth
    Friendly, helpful, straightforward people! Very welcoming and eager to help you find what YOU want … Thank you Fabio … you were right! I had three cars in mind and you narrowed it down to one, and it’s pretty perfect! Thanks Cal for making the contract “stuff” painless ??. I highly recommend Colonial Volkswagen! | Read Full Review
    3/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ Dana Ceva
    I had been searching for a used VW alltrack for a few months and was patiently waiting for one to be listed within my price range with the miles and condition I was looking for. Finally, Colonial Volkswagen of Westborough dropped the price of one of their listings enough to fall into my price range. I made a phone call for a test dri | Read Full Review
    3/27/2023 12:00:00 AM | Google
  • ★★★★★ Jim Immerman
    | Read Full Review
    3/26/2023 12:00:00 AM | Google
  • ★★★★★ Tastylime133 L
    Ramon was great to work with! Highly recommend | Read Full Review
    3/26/2023 12:00:00 AM | Google
  • ★★★★★ Hector Cruz
    | Read Full Review
    3/26/2023 12:00:00 AM | Google
  • ★★★★★ rafaelbezr
    Professional, friendly and responsive. My car was at the for major repair for an extended period of time and Dylan and Bill kept me informed and were always helpful. | Read Full Review
    3/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ kdevers1980
    Excellent customer Service! Very pleased and happy with the service, definitely 100% would recommend to family and friends! | Read Full Review
    3/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ rafaelbezr
    Professional, friendly and responsive. My car was at the for major repair for an extended period of time and Dylan and Bill kept me informed and were always helpful. | Read Full Review
    3/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ kdevers1980
    Excellent customer Service! Very pleased and happy with the service, definitely 100% would recommend to family and friends! | Read Full Review
    3/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ joe
    Great Volkswagen dealership great vehicle great deal for a new vehicles also Friendly sales and services staff | Read Full Review
    3/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ sarah.incutto
    I was extremely happy with the friendly service at Colonial VW in Westborough. They did an excellent job servicing my car and also I was very pleased with the interior detailing from the third party service they house at the dealership. They made everything smooth! | Read Full Review
    3/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ CRISTIAN18
    Jon was absolutely amazing. I love working with him. Tech Mike did a wonderful job! | Read Full Review
    3/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ sarah.incutto
    I was extremely happy with the friendly service at Colonial VW in Westborough. They did an excellent job servicing my car and also I was very pleased with the interior detailing from the third party service they house at the dealership. They made everything smooth! | Read Full Review
    3/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ joe
    Great Volkswagen dealership great vehicle great deal for a new vehicles also Friendly sales and services staff | Read Full Review
    3/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ CRISTIAN18
    Jon was absolutely amazing. I love working with him. Tech Mike did a wonderful job! | Read Full Review
    3/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ Aldi Gjoni
    The salesman Ramon was geat. | Read Full Review
    3/24/2023 12:00:00 AM | Google
  • ★★★★★ Aaron Pratt
    Ordered an awesome electric 2023 VW ID4, couldn’t be happier with the quality, design and performance. Cal made the purchase easy with no pressure, thanks so much! :) | Read Full Review
    3/24/2023 12:00:00 AM | Google
  • ★★★★★ catherine sierra
    I went to the Westborough VW with my husband to just compare prices and see what we could possibly afford for a future purchase. The salesman Ramon, quickly approached us with a very friendly welcoming smile that put me at ease instantly and although my husband explained that we weren't going to purhcase a car today, Ramon continued | Read Full Review
    3/24/2023 12:00:00 AM | Google
  • ★★★★★ mabel reyes
    Excelente compañia... Ramon Almodovar, gracias por tu buen servicio, siempre de Calidad. He hecho varios negocios con èl y siempre he salido complacida, el buen servicio al cliente y buen desempeño en su area han hecho la diferencia.?????????? | Read Full Review
    3/24/2023 12:00:00 AM | Google
  • ★★★★★ Adam.savoie
    Great place to purchase a vehicle. Very friendly and laid back atmosphere. Had a good experience | Read Full Review
    3/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ caris827
    The staff is very friendly, helpful and knowledgeable. Had a wonderful experience. I have already recommended them to family and friends. Marc Shoenhammer was very pleasant to work with. | Read Full Review
    3/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ finnja
    Marc recently helped us with our purchase of an ID4. I must say that I was thoroughly impressed with his professionalism, knowledge, and dedication to helping me find the perfect car. The environment was low pressure and he helped us through the transaction relatively quickly. I would recommend Marc to anyone looking for a VW. | Read Full Review
    3/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Adam.savoie
    Great place to purchase a vehicle. Very friendly and laid back atmosphere. Had a good experience | Read Full Review
    3/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ finnja
    Marc recently helped us with our purchase of an ID4. I must say that I was thoroughly impressed with his professionalism, knowledge, and dedication to helping me find the perfect car. The environment was low pressure and he helped us through the transaction relatively quickly. I would recommend Marc to anyone looking for a VW. | Read Full Review
    3/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ caris827
    The staff is very friendly, helpful and knowledgeable. Had a wonderful experience. I have already recommended them to family and friends. Marc Shoenhammer was very pleasant to work with. | Read Full Review
    3/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ miki.mitchell11
    Pierre and all the people who helped me were super! I couldn't get a loaner so had to get a rental (and pay the extra insurance) due to a title delay, but everything else was great | Read Full Review
    3/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ miki.mitchell11
    Pierre and all the people who helped me were super! I couldn't get a loaner so had to get a rental (and pay the extra insurance) due to a title delay, but everything else was great | Read Full Review
    3/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Ninotchkarogers
    We had a great experience with both sales and financing. Cal is super responsive and knowledgeable about electric vehicles. I would absolutely buy another car from them! | Read Full Review
    3/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ Aaron Otoole
    Very reliable service, recommend this spot for anyone looking for a car. | Read Full Review
    3/22/2023 12:00:00 AM | Google
  • ★★★★★ Georges R
    Flexible, courteous, thorough | Read Full Review
    3/22/2023 12:00:00 AM | Google
  • ★★★★★ Logan Gerry
    Awesome dealership great service, with great people that work there. Thanks to Pierre who made it such an easy process. | Read Full Review
    3/22/2023 12:00:00 AM | Google
  • ★★★★★ S R
    I have been going to them for over 10 years and the service has only got better every time. Bill, the manager and the new guys working there are awesome. | Read Full Review
    3/22/2023 12:00:00 AM | Google
  • ★★★★★ Jeanpower
    Wonderful customer service! Friendly environment with professionals all around! Love my car, and definitely will send my friends and family there! Kudos!! Fabricio is wonderful and gets the job done! ?? | Read Full Review
    3/22/2023 12:00:00 AM | Google
  • ★★★★★ patricia Lusardi
    I went car shopping at Colonial Volkswagen and had a wonderful experience. Ramon helped me pick the perfect car for me and my family. He was patient and understanding that it was going to be a big purchase for us and gave us all the information we needed. He even emailed us more information on the different model cars we were looking | Read Full Review
    3/22/2023 12:00:00 AM | Google
  • ★★★★★ Jerry Diaz
    I stopped by to shop around after my vehicle was declared a total loss. I was greeted my a friendly sales gentleman by the name of Ramon. He answered all my questions and concerns even though unfortunately I didn't find the vehicle right for me. I would highly recommend Colonial VW for there service and variety of used cars available | Read Full Review
    3/22/2023 12:00:00 AM | Google
  • ★★★★★ Cindy Wright
    Really enjoyed working with Fabio. Very helpful and professional salesperson. | Read Full Review
    3/22/2023 12:00:00 AM | Google
  • ★★★★★ Ninotchkarogers
    We had a great experience with both sales and financing. Cal is super responsive and knowledgeable about electric vehicles. I would absolutely buy another car from them! | Read Full Review
    3/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ mcmc168
    Helpful, efficient, professional and friendly. It was an easy fix to my problem. Also prompt service, no excessive waiting or delay. | Read Full Review
    3/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ mcmc168
    Helpful, efficient, professional and friendly. It was an easy fix to my problem. Also prompt service, no excessive waiting or delay. | Read Full Review
    3/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ ZACH3933
    Service was absolutely excellent. I have been going to Colonial Volkswagen for service for the past 3-4 years and service has always been outstanding! | Read Full Review
    3/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ KN
    Very quick and efficient service department. Took my car immediately upon the check engine light going off and fixed it the same day. They also completed an oil change, changed my key battery, and gave a quick car wash. | Read Full Review
    3/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ Bobby D
    Wonderful experience and great customer service! Pierre helped me find my dream car and got me a great price! I would highly recommend Colonial Volkswagen | Read Full Review
    3/21/2023 12:00:00 AM | Google
  • ★★★★★ Henry Doherty
    Great service would recommend to anyone looking for a car around the area. Marc was very friendly and helped us set my son up with his first car! | Read Full Review
    3/21/2023 12:00:00 AM | Google
  • ★★★★★ Michael Flynn
    Great service. Pierre helped me get an excellent deal on my first car out of school! | Read Full Review
    3/21/2023 12:00:00 AM | Google
  • ★★★★★ KN
    Very quick and efficient service department. Took my car immediately upon the check engine light going off and fixed it the same day. They also completed an oil change, changed my key battery, and gave a quick car wash. | Read Full Review
    3/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ ZACH3933
    Service was absolutely excellent. I have been going to Colonial Volkswagen for service for the past 3-4 years and service has always been outstanding! | Read Full Review
    3/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Unhappy customer
    Great vehicles, poor service. Feel like everyone is in a constant state of lying to you. No reason to make an experience this negative. | Read Full Review
    3/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Unhappy customer
    Great vehicles, poor service. Feel like everyone is in a constant state of lying to you. No reason to make an experience this negative. | Read Full Review
    3/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ Lynne Perreault
    | Read Full Review
    3/20/2023 12:00:00 AM | Google
  • ★★★★★ Ryan Sanders
    Sticker price and quoted price not the same. Felt like the other sales associate (Fabio) was lying and manipulating the situation. I left there with the car that I wanted for the price I was looking to pay, but unhappy with the experience. It didn’t need to be that way. I wish people were upfront and honest about the sales of these v | Read Full Review
    3/20/2023 12:00:00 AM | Google
  • ★★★★★ Michelle Gorman
    Generally happy with sales but stay away from the service department. Oh btw... The VW Jetta rear brakes prematurely wear down. I was told it's from the "cruise control", which I never used. And I'm pretty sure they tell everyone that their brake pad level is below 2mm. I heard them say that to 2 other customers. I'll be buying a Hon | Read Full Review
    3/18/2023 12:00:00 AM | Google
  • ★★★★★ Petar Petrov
    Jon was great - very accommodative, courteous and knowledgeable. I highly recommend this facility. | Read Full Review
    3/17/2023 12:00:00 AM | Google
  • ★★★★★ Scott Gray
    | Read Full Review
    3/17/2023 12:00:00 AM | Google
  • ★★★★★ KelleherM
    The staff is knowledgeable and friendly. Very accommodating to whatever is needed in the moment. | Read Full Review
    3/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ KelleherM
    The staff is knowledgeable and friendly. Very accommodating to whatever is needed in the moment. | Read Full Review
    3/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ MCS
    On their website it has a tradein estimate to click on. Entered my car info and gave a trade based on condition, miles etc. When it came down to the used car manager trade in the value was $5000 below the estimate shiwn on their website. Plus they have a $900 fluf charge on top of their listing price. Borderline fraud on on two count | Read Full Review
    3/16/2023 12:00:00 AM | Google
  • ★★★★★ zarrella.giuliana
    The whole team at Colonial was very helpful. They did their best to ensure a great experience from the sales team to the finance team. | Read Full Review
    3/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ zarrella.giuliana
    The whole team at Colonial was very helpful. They did their best to ensure a great experience from the sales team to the finance team. | Read Full Review
    3/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ JG
    Courteous staff and efficient technicians. Mr. Fallon was accommodating, getting a rental for me, to cover the warranty work. The job was completed in one day which was unexpected. Colonial performed a courtesy wash of the vehicle which was a nice surprise. | Read Full Review
    3/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ JG
    Courteous staff and efficient technicians. Mr. Fallon was accommodating, getting a rental for me, to cover the warranty work. The job was completed in one day which was unexpected. Colonial performed a courtesy wash of the vehicle which was a nice surprise. | Read Full Review
    3/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ NBRIG1558
    Colonial Volkswagen of Westborough represents the most outstanding dealership in Massachusetts. The highly qualified and professional staff are extremely knowledgeable about each and every vehicle that is brought into the service station. They speak to each client with integrity and honesty. The station, itself is well maintained and | Read Full Review
    3/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ NBRIG1558
    Colonial Volkswagen of Westborough represents the most outstanding dealership in Massachusetts. The highly qualified and professional staff are extremely knowledgeable about each and every vehicle that is brought into the service station. They speak to each client with integrity and honesty. The station, itself is well maintained and | Read Full Review
    3/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ DOCCHEZ
    This is the second VW I have bough at Westbourgh. Pierre in sales is the best. Plus the service dept is second to none. | Read Full Review
    3/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ DOCCHEZ
    This is the second VW I have bough at Westbourgh. Pierre in sales is the best. Plus the service dept is second to none. | Read Full Review
    3/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ Michele Kelleher
    | Read Full Review
    3/10/2023 12:00:00 AM | Google
  • ★★★★★ Keily Devers
    Excellent customer service | Read Full Review
    3/10/2023 12:00:00 AM | Google
  • ★★★★★ BRIAN.HAAS509
    The parts department was fantastic! They helped me promptly and politely. I highly recommend them. | Read Full Review
    3/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ BRIAN.HAAS509
    The parts department was fantastic! They helped me promptly and politely. I highly recommend them. | Read Full Review
    3/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ JV
    I had an excellent experience buying a Used Golf at Colonial Volkswagen. Great customer service. Would highly recommend Marc and this dealership to others! | Read Full Review
    3/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ JV
    I had an excellent experience buying a Used Golf at Colonial Volkswagen. Great customer service. Would highly recommend Marc and this dealership to others! | Read Full Review
    3/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ Blake
    No pressure sales, friendly staff, good offer for my old car, and easy lease process | Read Full Review
    3/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ Marita Rosen
    Fabrizio is an engaging, low-pressure salesperson. I actually enjoyed the process. People at Colonial VW Westborough routinely go above and beyond for their customers. This is the third vehicle I've purchased there. | Read Full Review
    3/6/2023 12:00:00 AM | Google
  • ★★★★★ Blake
    No pressure sales, friendly staff, good offer for my old car, and easy lease process | Read Full Review
    3/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ Michael Albert
    I was looking for a specific used car and saw that Colonial had two of them, one with very low mileage. I visited and made a deposit that same day, sold my old car separately, and picked up my new car two business days after my original visit. Colonial did a lot of things right. Everyone I dealt with was friendly, helpful, profess | Read Full Review
    3/6/2023 12:00:00 AM | Google
  • ★★★★★ rjames64
    Cal was great. He sort a lot of the me showing me the features of my new car. | Read Full Review
    3/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ rjames64
    Cal was great. He sort a lot of the me showing me the features of my new car. | Read Full Review
    3/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ Marita Rosen
    I chose this rating because there is no place like Westboro VW Service. But....I did not complete my service that day because while I was waiting I bought a new car for myself! I purchased a 2019 Golf and said farewell to my trusty 2017 Jetta. Sales AND Service = fabulous! | Read Full Review
    3/4/2023 12:00:00 AM | Google
  • ★★★★★ Matthew Leprohon
    | Read Full Review
    3/2/2023 12:00:00 AM | Google
  • ★★★★★ Anonymous
    Cal was excellent in assisting me with the purchase of an ID.4. Thank you. | Read Full Review
    3/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ Anonymous
    Cal was excellent in assisting me with the purchase of an ID.4. Thank you. | Read Full Review
    3/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ AWA.RAN
    Problem understood and resolved timely. They took care of additional issues as well. Thank you. | Read Full Review
    2/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ AWA.RAN
    Problem understood and resolved timely. They took care of additional issues as well. Thank you. | Read Full Review
    2/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ Paul Cintolo
    The entire service crew allows me to get in and out of service without any hassle each time I make a visit. They are clear, concise, and treat their customers with respect. Additionally, the entire VW Service Team possesses a level of comprehension towards the customer's needs. This was clearly evident by keeping me "in the loop" | Read Full Review
    2/26/2023 12:00:00 AM | Google
  • ★★★★★ Siddhant Dange
    | Read Full Review
    2/25/2023 12:00:00 AM | Google
  • ★★★★★ Alexis Smith
    Great service, quick turn around and love the customer service | Read Full Review
    2/24/2023 12:00:00 AM | Google
  • ★★★★★ Jeannie MacDonough
    | Read Full Review
    2/23/2023 12:00:00 AM | Google
  • ★★★★★ Jamie Shepard
    Great service and follow up | Read Full Review
    2/23/2023 12:00:00 AM | Google
  • ★★★★★ Brendan Kittredge
    | Read Full Review
    2/23/2023 12:00:00 AM | Google
  • ★★★★★ BRYANBESSO
    I have purchased several new VW's from Colonial over the years. I had strayed from this dealer after a poor experience a few years back but I always have Bill M and his team service my VWs. No matter where I buy them. This time Bill advised me me to try a Taos and I spoke with Mike P and he set me up with Marc S who is fantastic! Mar | Read Full Review
    2/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ BRYANBESSO
    I have purchased several new VW's from Colonial over the years. I had strayed from this dealer after a poor experience a few years back but I always have Bill M and his team service my VWs. No matter where I buy them. This time Bill advised me me to try a Taos and I spoke with Mike P and he set me up with Marc S who is fantastic! Mar | Read Full Review
    2/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jessica Kaiser
    The service department is very attentive and provides superior service - and it is the same every time I visit! | Read Full Review
    2/20/2023 12:00:00 AM | Google
  • ★★★★★ chuck.w.riley
    Clean relatively considerate of my time and try not to put me in a bad situation that would have made the sale in the service poor | Read Full Review
    2/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ chuck.w.riley
    Clean relatively considerate of my time and try not to put me in a bad situation that would have made the sale in the service poor | Read Full Review
    2/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ Murat
    Service was quick staff was courteous. Facilities are great to wait and have a coffee. Got a complementary car wash as well. Well done. | Read Full Review
    2/18/2023 12:00:00 AM | Google
  • ★★★★★ Al Hatch
    | Read Full Review
    2/18/2023 12:00:00 AM | Google
  • ★★★★★ KPB1
    Great service. Jon was our service advisor and he stayed in touch with us daily while our car was in for a warranty issue. I never met a service advisor that was on top of what was happening with our car. Jon is a keeper….. | Read Full Review
    2/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ parvashah51
    It was great! I was reminded on time by the team to get a service, they helped me schedule it as per my availability and it was quick to drop off my car and pick it up later. The car runs better now. | Read Full Review
    2/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ KPB1
    Great service. Jon was our service advisor and he stayed in touch with us daily while our car was in for a warranty issue. I never met a service advisor that was on top of what was happening with our car. Jon is a keeper….. | Read Full Review
    2/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ parvashah51
    It was great! I was reminded on time by the team to get a service, they helped me schedule it as per my availability and it was quick to drop off my car and pick it up later. The car runs better now. | Read Full Review
    2/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ Chad.Pease
    I stopped in to test drive a 2018 Golf Sportwagen. After driving the car I decided that I wanted to purchase it (literally ready to put a deposit down on it). After talking to sales consultant Cal Angus, he informed me that the online price (that I have a screenshot of) is not valid and they have raised the price (about 3 thousand do | Read Full Review
    2/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ Chad.Pease
    I stopped in to test drive a 2018 Golf Sportwagen. After driving the car I decided that I wanted to purchase it (literally ready to put a deposit down on it). After talking to sales consultant Cal Angus, he informed me that the online price (that I have a screenshot of) is not valid and they have raised the price (about 3 thousand do | Read Full Review
    2/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Chad Pease
    I stopped in to test drive a 2018 Golf Sportwagen. After driving the car I decided that I wanted to purchase it (literally ready to put a deposit down on it). After talking to sales consultant Cal Angus, he informed me that the online price (that I have a screenshot of) is not valid and they have raised the price (about 3 thousand d | Read Full Review
    2/13/2023 12:00:00 AM | Google
  • ★★★★★ Magdiel Guardado
    It is taking forever to get my car, the reason given was a problem the salespeople were already aware of at the moment of the sale but they made no mention about it. I feel deceived. | Read Full Review
    2/13/2023 12:00:00 AM | Google
  • ★★★★★ John Nicol
    Walked into the dealership and had a look around for some 10 minutes. None of the staff there so much as made eye contact. I was out of there and won’t be back. | Read Full Review
    2/12/2023 12:00:00 AM | Google
  • ★★★★★ Emily Wallace
    | Read Full Review
    2/11/2023 12:00:00 AM | Google
  • ★★★★★ James Thrasivoulos
    | Read Full Review
    2/11/2023 12:00:00 AM | Google
  • ★★★★★ Michael Cargcrillill.kristmacom
    | Read Full Review
    2/11/2023 12:00:00 AM | Google
  • ★★★★★ Lisa Griffin
    Bill went above and beyond helping me when my check engine came on shortly before closing on a Friday. He made it very easy to schedule a service appointment and was very responsive to any questions. It was very helpful having a shuttle to work! Looking forward to bringing my new VW to Colonial for service in the future! Thank you! | Read Full Review
    2/10/2023 12:00:00 AM | Google
  • ★★★★★ Tim Mason
    | Read Full Review
    2/9/2023 12:00:00 AM | Google
  • ★★★★★ Jai Gluckman Thomas
    Friendly and communicative as always. Jon even took photos of badly clogged air filter and sent them to me! | Read Full Review
    2/9/2023 12:00:00 AM | Google
  • ★★★★★ Scott G
    Service advisor Jon could not have been more helpful or professional. Technician that performed the repairs did excellent work with everything clean and back in its place. | Read Full Review
    2/9/2023 12:00:00 AM | Google
  • ★★★★★ tmason9
    There is not a better service team anywhere in MetroWest!!! The Service Manager is as good as it gets. ?? | Read Full Review
    2/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ tmason9
    There is not a better service team anywhere in MetroWest!!! The Service Manager is as good as it gets. ?? | Read Full Review
    2/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ 18
    I am consistently impressed by Colonial VW and specifically appreciate Dylan's knowledge and attention to detail. 10/10 would recommend to anyone looking to service their VW! | Read Full Review
    2/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ 18
    I am consistently impressed by Colonial VW and specifically appreciate Dylan's knowledge and attention to detail. 10/10 would recommend to anyone looking to service their VW! | Read Full Review
    2/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ Larry Bateman
    Service department was top notch, no complaints. | Read Full Review
    2/5/2023 12:00:00 AM | Google
  • ★★★★★ Clare Thomas
    Quality of service is very low. We have always taken our cars for service at VW dealers and recently switched to Colonial Westborough. We were recently told our car needed a new engine, quoted a crazy number (15k) for a used engine, then quoted same amount for a new engine. We were also sold a pitch that VW would cover some of cost | Read Full Review
    2/5/2023 12:00:00 AM | Google
  • ★★★★★ Mary Veronica Fort
    Always excellent service! | Read Full Review
    2/4/2023 12:00:00 AM | Google
  • ★★★★★ Kathy Bruso
    5 star service as usual!!! By far the best dealership we’ve ever dealt with! | Read Full Review
    2/4/2023 12:00:00 AM | Google
  • ★★★★★ felix paulino
    Excellent services and very good treatment from the financial staff and from Ramon Almodovar the seller sincerely thank you for your very professional services, I can recommend this dealership for your next purchase and I WILL BE BACK Thanks | Read Full Review
    2/4/2023 12:00:00 AM | Google
  • ★★★★★ Donna Breslin
    Your service personnel like John were professional, friendly and answered all of my concerns. | Read Full Review
    2/4/2023 12:00:00 AM | Google
  • ★★★★★ Docmigh Thoummavong
    | Read Full Review
    2/4/2023 12:00:00 AM | Google
  • ★★★★★ depps1000
    Staff was helpful, courteous and efficient. Were able to quickly identify the issue and explained what needed to be done to fix it. Only time issue was they needed to order parts, but that is outside their control. Quickly made the repairs once the parts came in. | Read Full Review
    2/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ depps1000
    Staff was helpful, courteous and efficient. Were able to quickly identify the issue and explained what needed to be done to fix it. Only time issue was they needed to order parts, but that is outside their control. Quickly made the repairs once the parts came in. | Read Full Review
    2/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ law
    Great experience, would recommend. If you are looking for a dealer with a understanding of and commitment to EVs, this is it. | Read Full Review
    2/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ RAJAS.KODALI
    It’s a good dealership for servicing your vehicle and a lobby you can spend your waiting time. | Read Full Review
    2/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ law
    Great experience, would recommend. If you are looking for a dealer with a understanding of and commitment to EVs, this is it. | Read Full Review
    2/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ RAJAS.KODALI
    It’s a good dealership for servicing your vehicle and a lobby you can spend your waiting time. | Read Full Review
    2/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ Giselle G
    | Read Full Review
    2/2/2023 12:00:00 AM | Google
  • ★★★★★ Hao Yin
    | Read Full Review
    2/2/2023 12:00:00 AM | Google
  • ★★★★★ timothy fryer
    i had my yearly preventive maintenance and from start to finish the people couldn't have been nicer. Colonial VW is a great place to shop for a vehicle, especially if you deal with Pierre | Read Full Review
    2/1/2023 12:00:00 AM | Google
  • ★★★★★ Chris Petracco
    Best service I have ever experienced! | Read Full Review
    2/1/2023 12:00:00 AM | Google
  • ★★★★★ BRENDAARENA
    Polite, great service, proactive.. always a pleasure to work with. Would recommend to all my friends | Read Full Review
    2/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ Crcf41
    Excellent experience! They went above and beyond making sure my buying experience was a positive one. Very good communication. Nice people looking to earn your business. Sales Manager Mike Pender was great. Colonial will be my first stop when purchasing my next vehicle. | Read Full Review
    2/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ BRENDAARENA
    Polite, great service, proactive.. always a pleasure to work with. Would recommend to all my friends | Read Full Review
    2/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ Crcf41
    Excellent experience! They went above and beyond making sure my buying experience was a positive one. Very good communication. Nice people looking to earn your business. Sales Manager Mike Pender was great. Colonial will be my first stop when purchasing my next vehicle. | Read Full Review
    2/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ Crcf41
    I really liked dealing with Mike Pender. He was very straight forward, easy to work with and made sure everything was right. | Read Full Review
    1/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ Crcf41
    I really liked dealing with Mike Pender. He was very straight forward, easy to work with and made sure everything was right. | Read Full Review
    1/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ ap19
    Cal was amazing to work with and super communicative! I couldn't be happier with my new car and the service he, and the other members of the Colonial VW team provided. | Read Full Review
    1/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ BHAKALA22
    Service was excellent with a nice waiting area and friendly staff. And my car was ready before originally thought. | Read Full Review
    1/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ ap19
    Cal was amazing to work with and super communicative! I couldn't be happier with my new car and the service he, and the other members of the Colonial VW team provided. | Read Full Review
    1/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ BHAKALA22
    Service was excellent with a nice waiting area and friendly staff. And my car was ready before originally thought. | Read Full Review
    1/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Frank Rothwell
    Jon communicated well and showed understanding and kindness. | Read Full Review
    1/29/2023 12:00:00 AM | Google
  • ★★★★★ BIN LI
    | Read Full Review
    1/28/2023 12:00:00 AM | Google
  • ★★★★★ Penny P
    They stayed in contact with me through the long process. | Read Full Review
    1/28/2023 12:00:00 AM | Google
  • ★★★★★ Jim Hartman
    Service was great. Met the schedule they predicted. Waiting room was comfortable. I miss the breakfast treats you used to have however :) My only negative which is unrelated to the service is the pricing. I am fine paying higher prices for my oil change and even the major maintenance milestones at the dealership. I was told it | Read Full Review
    1/28/2023 12:00:00 AM | Google
  • ★★★★★ Gloria Goguen
    I received an email from Colonial Volkswagen of Westborough that I was due for my 70,000 service. I set up an appointment on line. Got several txts confirming appointment. Brought my car in, they seemed to have no understanding as to why I was there or what I needed. While I was talking to the service desk a woman in the office was c | Read Full Review
    1/28/2023 12:00:00 AM | Google
  • ★★★★★ Jacob Veorster
    I just moved to Massachusetts from out of state. I needed a license plate bracket and installed and an inspection done on my car. Colonial was very kind and assisted me very quickly - even without an appointment set. | Read Full Review
    1/27/2023 12:00:00 AM | Google
  • ★★★★★ B3STG
    I have never experienced anything less than stellar service at Colonial, the service team are top notch! | Read Full Review
    1/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ B3STG
    I have never experienced anything less than stellar service at Colonial, the service team are top notch! | Read Full Review
    1/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ Ellen Stone
    Great experience, as always. | Read Full Review
    1/27/2023 12:00:00 AM | Google
  • ★★★★★ otisopsed
    Billy Mac is just the best! Thank you so so much for your wisdom and patience. We are so appreciative for all of your help. | Read Full Review
    1/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ REDietrich
    I came back to Colonial because of my prior experience in buying a car from them. Colonial of Westborough for both sales and service sets a standard for others to follow. I believe my sales price was fair, and the service over the years has remained the same - excellent. | Read Full Review
    1/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ otisopsed
    Billy Mac is just the best! Thank you so so much for your wisdom and patience. We are so appreciative for all of your help. | Read Full Review
    1/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ REDietrich
    I came back to Colonial because of my prior experience in buying a car from them. Colonial of Westborough for both sales and service sets a standard for others to follow. I believe my sales price was fair, and the service over the years has remained the same - excellent. | Read Full Review
    1/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ William Seery
    Jon in service is the best, saw me walking in and already had my paperwork ready to process. Was very professional and communicated progress during the day to prevent a rushed handoff at the end of the day. Best service department I've ever worked with. | Read Full Review
    1/25/2023 12:00:00 AM | Google
  • ★★★★★ Arlene Iannazzi
    Exceptional service. Parts were readily available to fix my car. Friendly staff and the service coordinator keeps you posted on your car. Great waiting area. | Read Full Review
    1/25/2023 12:00:00 AM | Google
  • ★★★★★ Weigen Jin
    Jon was very helpful to fix a scratch that may or may not occur during the service. I will take a video around my car right before dropping my car for next service to avoid this kind of issue. Overall, I am very happy for the service and will continue to do services at your location. Jon did walk with me to my car! | Read Full Review
    1/25/2023 12:00:00 AM | Google
  • ★★★★★ Thierry Maison
    I was expecting the same experience based on the previous dealing with the dealership and the same salesperson. | Read Full Review
    1/25/2023 12:00:00 AM | Google
  • ★★★★★ Raj Patel
    | Read Full Review
    1/25/2023 12:00:00 AM | Google
  • ★★★★★ Doug Broad
    Fast, efficient and friendly service. | Read Full Review
    1/25/2023 12:00:00 AM | Google
  • ★★★★★ Kathleen Barnard
    | Read Full Review
    1/25/2023 12:00:00 AM | Google
  • ★★★★★ Ammar Rezek
    Billy and his team are the best around period. | Read Full Review
    1/23/2023 12:00:00 AM | Google
  • ★★★★★ William Lambert
    Bought a vehicle at Colonial VW - this is after visiting about 12 other dealerships - extremely positive experience - relaxing, did not feel pressured at all - would specifically recommend Marc Schoenhammer - very easy to speak with, prioritized my needs respected my time - consider myself extremely fortunate to have worked with him | Read Full Review
    1/22/2023 12:00:00 AM | Google
  • ★★★★★ Brian St.Denis
    Solid dealership with an honest and helpful service department. | Read Full Review
    1/22/2023 12:00:00 AM | Google
  • ★★★★★ will.anthony.lambert
    If I could buy all of my future vehicles from Marc I would be a lucky guy. Very easy to talk with, doesn't pressure you, easy to have honest conversation of what is important to you as a customer. Very fortunate to have found my way into Colonial VW and to have met Marc | Read Full Review
    1/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ will.anthony.lambert
    If I could buy all of my future vehicles from Marc I would be a lucky guy. Very easy to talk with, doesn't pressure you, easy to have honest conversation of what is important to you as a customer. Very fortunate to have found my way into Colonial VW and to have met Marc | Read Full Review
    1/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ Katherine Rabeuf
    They are always professional, friendly, efficient and helpful in the service department at Colonial Volkswagen. | Read Full Review
    1/21/2023 12:00:00 AM | Google
  • ★★★★★ wesley box
    Purchased my TDi Passat from this dealer. Purchase process was less than stellar, had to put on my own plates and was treated not the best. Id give the sales department 1 star. Service is absolutely stellar, john is super personable and knows his stuff. the department manager is extremely reasonable and makes sure you are taken care | Read Full Review
    1/21/2023 12:00:00 AM | Google
  • ★★★★★ Edgardo Pineda
    | Read Full Review
    1/20/2023 12:00:00 AM | Google
  • ★★★★★ rafaat2007
    The best dealer ever nice people specially cal they help me to get good car | Read Full Review
    1/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ rafaat2007
    The best dealer ever nice people specially cal they help me to get good car | Read Full Review
    1/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ Chrissy Martel
    I recently bought a 2023 Volkswagen Tiguan and it was a very easy process from start to finish. | Read Full Review
    1/19/2023 12:00:00 AM | Google
  • ★★★★★ Derek
    Great people in the service department. Think it's been the same group for almost a decade now | Read Full Review
    1/19/2023 12:00:00 AM | Google
  • ★★★★★ Jeffrey Cubberley
    | Read Full Review
    1/19/2023 12:00:00 AM | Google
  • ★★★★★ pthayer275
    Mark Schoenhammer made the whole sales experience stress . Bill Mcgrath made my service experience stress free and went out of his way to deliver that. | Read Full Review
    1/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ pthayer275
    Mark Schoenhammer made the whole sales experience stress . Bill Mcgrath made my service experience stress free and went out of his way to deliver that. | Read Full Review
    1/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ p.sonnen246
    Always excellent service at Colonial Westboro. Ease with scheduling, service advisors are always professional, very knowledgeable and so helpful (thank you Jon). Great shuttle service too. I’m able to drop off my car off for service, be driven to work with the shuttle service and then picked up at work to retrieve my serviced car. I’ | Read Full Review
    1/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ eloconto
    The service is always friendly and excellent. Whenever I bring my car in, no matter what I need to have done | Read Full Review
    1/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ WENDYLEEAUSTIN
    The service at Colonial could not be better. Led by the great manager Billy, this service team is always willing to help you out and they take the time to explain what is wrong with your vehicle and why. In a time when excellent service is hard to find, it is a delight to deal with this service team. Wendy | Read Full Review
    1/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ p.sonnen246
    Always excellent service at Colonial Westboro. Ease with scheduling, service advisors are always professional, very knowledgeable and so helpful (thank you Jon). Great shuttle service too. I’m able to drop off my car off for service, be driven to work with the shuttle service and then picked up at work to retrieve my serviced car. I’ | Read Full Review
    1/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ eloconto
    The service is always friendly and excellent. Whenever I bring my car in, no matter what I need to have done | Read Full Review
    1/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ WENDYLEEAUSTIN
    The service at Colonial could not be better. Led by the great manager Billy, this service team is always willing to help you out and they take the time to explain what is wrong with your vehicle and why. In a time when excellent service is hard to find, it is a delight to deal with this service team. Wendy | Read Full Review
    1/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ epiphany888
    great salesperson, no markup in the crazy pandemic; the service people are great and very responsive! Glad to live nearby this dealer, would like to buy more cars from this place. The only complain is part took 3 months to deliver but that's VW's issue. | Read Full Review
    1/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ Ken
    Brought my 2013 Golf TDI in with an emissions problem. John and the service department at Colonial diagnosed and repaired it in a reasonable amount of time given that I brought it in Friday of New Years weekend. Was also covered under the extended emission warranty. I’m fussy so opened the hood and removed the engine cover as soon as | Read Full Review
    1/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ epiphany888
    great salesperson, no markup in the crazy pandemic; the service people are great and very responsive! Glad to live nearby this dealer, would like to buy more cars from this place. The only complain is part took 3 months to deliver but that's VW's issue. | Read Full Review
    1/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ Ken
    Brought my 2013 Golf TDI in with an emissions problem. John and the service department at Colonial diagnosed and repaired it in a reasonable amount of time given that I brought it in Friday of New Years weekend. Was also covered under the extended emission warranty. I’m fussy so opened the hood and removed the engine cover as soon as | Read Full Review
    1/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ Erin Carbonneau
    | Read Full Review
    1/13/2023 12:00:00 AM | Google
  • ★★★★★ Liz Cooper
    I purchased a VW Golf Altrak in Dec '22. Marc Schoenhammer made buying a car a stress-free experience. He's incredibly knowledgeable and took the time to thoroughly review our options with us. I felt very supported and confident in making my purchase! | Read Full Review
    1/12/2023 12:00:00 AM | Google
  • ★★★★★ Jens Kueter
    Always get good service at Colonial Westborough. And the few times they've made a mistake, they overcompensate. | Read Full Review
    1/12/2023 12:00:00 AM | Google
  • ★★★★★ lizpaige
    Marc Schoenhammer made buying a car a stress-free experience. He's incredibly knowledgeable and took the time to thoroughly review our options with us. I felt very supported and confident in making my purchase! | Read Full Review
    1/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ lizpaige
    Marc Schoenhammer made buying a car a stress-free experience. He's incredibly knowledgeable and took the time to thoroughly review our options with us. I felt very supported and confident in making my purchase! | Read Full Review
    1/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ Ron
    Consistently providing great customer service. Specifically for this experience, I needed a part on my vehicle replaced that was on backorder for weeks. While frustrating for everyone, it was out of their control and Jon was awesome at keeping me up to date on the status and providing constant updates. He was even able to get me a lo | Read Full Review
    1/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ Ron
    Consistently providing great customer service. Specifically for this experience, I needed a part on my vehicle replaced that was on backorder for weeks. While frustrating for everyone, it was out of their control and Jon was awesome at keeping me up to date on the status and providing constant updates. He was even able to get me a lo | Read Full Review
    1/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ James Flaherty
    Great experience at Colonial Volkswagen of Westborough, very informative, very transparent, and easy to work with. Great team all around. | Read Full Review
    1/10/2023 12:00:00 AM | Google
  • ★★★★★ ALANRDAILEY
    Great policy of first come, first served for state inspections. Don’t tell…but I was a bit overdue and passed with flying colors thanks to routine service sessions at Colonial. | Read Full Review
    1/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ ALANRDAILEY
    Great policy of first come, first served for state inspections. Don’t tell…but I was a bit overdue and passed with flying colors thanks to routine service sessions at Colonial. | Read Full Review
    1/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ Azido
    Marc made this transaction well worth the hour commute. Used car had some body damage. Marc took care of this and had the car looking brand new. I would definitely make the drive again based on the level of service and no nonsense transaction. Finance took less than 20 minutes. Most dealers I have been to make this an hour plus proce | Read Full Review
    1/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ Azido
    Marc made this transaction well worth the hour commute. Used car had some body damage. Marc took care of this and had the car looking brand new. I would definitely make the drive again based on the level of service and no nonsense transaction. Finance took less than 20 minutes. Most dealers I have been to make this an hour plus proce | Read Full Review
    1/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ Brittany Chaet
    Great customer service! | Read Full Review
    1/8/2023 12:00:00 AM | Google
  • ★★★★★ lindseybezio
    Great customer service very happy travel from out of state. Did the transaction was completed very well. Five star service. | Read Full Review
    1/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ lindseybezio
    Great customer service very happy travel from out of state. Did the transaction was completed very well. Five star service. | Read Full Review
    1/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jeff Beckwith
    | Read Full Review
    1/5/2023 12:00:00 AM | Google
  • ★★★★★ Connie Cleary
    I was greeted by Ray who took my auto. Then, Jon was wonderful and exceptionally gracious who took my concerns for my car. I give my overall experience an A+. A car wash too. Wow. Mrs. Cleary | Read Full Review
    1/3/2023 12:00:00 AM | Google
  • ★★★★★ hkenyon3
    I won’t take my vehicles anywhere else now! Jon Lacey was the most professional, helpful, and knowledgeable person I’ve ever had the pleasure of working with at any shop/dealership over the course of my car owner history. Jon is an asset and VW is lucky to have him; he even walked me to my car when I picked up. | Read Full Review
    1/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ hkenyon3
    I won’t take my vehicles anywhere else now! Jon Lacey was the most professional, helpful, and knowledgeable person I’ve ever had the pleasure of working with at any shop/dealership over the course of my car owner history. Jon is an asset and VW is lucky to have him; he even walked me to my car when I picked up. | Read Full Review
    1/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ Brian Day
    | Read Full Review
    1/1/2023 12:00:00 AM | Google
  • ★★★★★ Melissa Stanton
    I've been a customer for almost 3 years and I won't let anyone else service my car. Everyone that works here is amazing and takes very good care of you | Read Full Review
    1/1/2023 12:00:00 AM | Google
  • ★★★★★ Dave Purinton
    Friendly, helpful staff But genuine VW parts are very expensive. | Read Full Review
    1/1/2023 12:00:00 AM | Google
  • ★★★★★ Heather Kenyon
    I won’t take my vehicles anywhere else now! Jon Lacey was the most professional, helpful, and knowledgeable person I’ve ever had the pleasure of working with at any shop/dealership over the course of my car owner history. Jon is an asset and VW is lucky to have him; he even walked me to my car when I picked up. | Read Full Review
    1/1/2023 12:00:00 AM | Google
  • ★★★★★ Emma Mints
    I spent 3 hours but got no deal. I had to deal with staff who were not honest and not professional. I ended up with no car and wasted my time and