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Kelly Volkswagen

★★★★★(114)read reviews

72 Andover St, Danvers, MA 01923

(978) 767-4797 Ask About Our Service Specials!

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Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Robert Giacalone
Had a very pleasant and easy experience with my vehicle purchase. Thank you to Brandon Amodeo in Sales, Stephen Santos in Finance, Julia Hunt in BDC and to everyone else involved! | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ robgiacalone
We had a very pleasant and easy experience, Thank you to all involved! Would highly recommend! | Read Full Review
11/16/2024 12:00:00 AM | DealerRater
★★★★★ Joe Panzino
Joshua was great made it very easy would highly recommend purchasing a vehicle from Kelly VW and Joshua! | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Brian Thiebault
Exceptional customer service. Cant say enough about how they treat you here. Been a customer since 2016. Cant wait until i get to buy here again! Nick was great and very knowledgeablebout the car we bought. Barry worked to find the literal cheapest way to finance the car. Together they made it so we drove off the lot same evening o | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Karolyn Iacono
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11/12/2024 12:00:00 AM | Google
★★★★★ Alex Karavetsos
Just got my second car from Jimmy and Barry, I couldn't be happier with the service they definitely make it easy, simple and fast. Go on down and see them | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Tom Hogan
Jimmy the salesman was great. Test drove a vehicle. The wife and I liked it negotiated a deal pretty quick. Then we had to see the finance guy And waited well over a hour not happy. At that point just wanted to get out of there. We were so close to walking away from the deal. It took the excitement of buying a vehicle away from us. T | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Frank Petrillo
Had a tire replaced under a wheel and tire policy. This is how they returned it. Tire goop all over the wheel. I would never do a job like this and say, yup that’s good enough send it out. Have some pride in your work and care about your customers. | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Joanna Zabelski
This place is so great and so professional. Jorge could not have been kinder and easier to work with! | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Angela Mariano
Kelly VW is always happy to check my vehicle for free when there is a concern about driving safety or technical concerns, They have even given me a loaner when I needed it. I appreciate their willingness to try and help me find the problem when I have one. They are prompt and friendly. I go here for all my service needs and so does m | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ SB
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11/1/2024 12:00:00 AM | Google
★★★★★ Peter Ryan
Brandon was great to work with. Highly recommended! | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Lindsay Otis
Rachel is an absolute gem of a human and excellent at her job! She has been tremendously helpful to me over the years when I have needed service for issues with my atlas. | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Jack Styles
My 3rd lease car with Kelly VW, they go well out of their way , literally, to always find the exact model/trim level/color car I want. Peter Simmons is my go to Man. | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Rebecca Pappas
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10/30/2024 12:00:00 AM | Google
★★★★★ Mpelletier
Nick was very knowledgeable! He walked me through the entire process and made it super easy. I couldn’t recommend him enough! | Read Full Review
10/29/2024 12:00:00 AM | DealerRater
★★★★★ Ellie Dawkins
Very kind and excellent service. Barry Gagne and Jimmy Ciampa at Kelly Volkswagen went beyond our expectations in helping us find a used car. They made us feel as if we their top priority and made finding a car with our needs a very pleasant and stress free experience. Would highly recommend working with them! | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Marc Pelletier
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10/28/2024 12:00:00 AM | Google
★★★★★ Anjie Jean
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10/27/2024 12:00:00 AM | Google
★★★★★ Vivian Schaffnit
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10/25/2024 12:00:00 AM | Google
★★★★★ jacob clancy
I purchased a car over the weekend. Not only was Jorge the best car sales consultant I’ve ever worked with, but he made the process seamless and was very customer oriented. All around I had a great experience with a great dealership | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Kevin Vega
Great experience! No gimmicks, none of the back and forth! The whole process was smooth! Brandon was able to accommodate me and go through the vehicle I went to check out. Needless to say the deal was done by the end of the test drive! Also Barry Gagne did a really great job of helping me locate financing and explained everything up | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Layla Williams
I had a terrible experience at Kelly Volkswagen, specifically with their Service Manager Nick Irving and service representative Christian Trevisan. From start to finish, I felt discriminated against and disrespected. I brought my car in for a service issue, and it sat in their shop for 2 days without anyone even touching it. Despite | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Sishuo Zuo (Sakina)
The service was very thoughtful and fast. I got the car in two days. It was a very happy purchase experience. | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ Seth Woods
Worked with Josh Cone and Stephen Santos. Had a great experience! | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Jordan Anzivino
I had a great experience with buying a new car here. Jimmy and Barry were very helpful through everything. They didn’t push anything and made the entire process super easy and enjoyable, not stressful at all! I would highly recommend going to them for help. | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Mario Orlando
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10/14/2024 12:00:00 AM | Google
★★★★★ jimmy williams
I had a very pleasant experience with your salesman Jimmy Ciampa, everybody was great and I will definitely go back for future purchases | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Adrienne Palen
Josh was such a good guy and we did not feel pressured to make a purchase but rather felt like he was going to help us in any way he could to make it happen. | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Victoria Adinkra
Great experience with trading my car in. Very understanding staff willing to work with your budget and get you the best option! Shoutout to Michael G, and Barry! | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ TyPholy M
Mike, you the man buddy! We appreciate you. Thanks for your help! Barry made it easy in the business office too, shout out to these two gentlemen. | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Jacob Silva
Three hours for an oil change. Sat in the waiting area for 3 hours, then when everything was all set, the guy helping me took another 25 minutes to get paperwork, when he said it would take 10 minutes. Terrible service and rude attitudes | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Lucy Bayard
I highly recommend Kelly Volkswagen! Everyone I worked with was so helpful, informative, professional, and made the process enjoyable, which is rare when buying a car. Special thank you to Peter, Stephen, and Anthony! They take the time to get to know you and you don’t feel rushed or pressured. Buying a car is stressful but it wasn’t | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Parker Leone
Kelly Volkswagen made my transition into leasing my first vehicle seamless. They were so helpful and accommodating for my questions and concerns regarding pricing, features, etc. Jimmy was especially helpful, kind, and patient throughout the process. Highly recommend this location and Jimmy’s genuine care for your needs! | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ lesley lafontant
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9/30/2024 12:00:00 AM | Google
★★★★★ Jeffrey O'Neill
Great customer service with friendly representatives and a welcoming environment! | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Dana Linn
Excellent service and fast to do biy a new car | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ nate l
Second VW from Kelly. Lease was up and there were some factory and dealer invectives. Rolled into a similar model with more options. Peter the sales associate was excellent. Steve from the business office had us in and quickly finished all the required contract agreements. No hard sell or pressure at all. They make it easy at Ke | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Tarin Norkum
Barry was wonderful to work with as I closed out my lease. He was efficient, pleasant and responsive. | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Lev Macht-Greenberg
Working with Jorge was a wonderful experience! He and Stephen were a great team and they made the experience painless. Highly recommend them both and the Kelly VW dealership! | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Joe Curran
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9/22/2024 12:00:00 AM | Google
★★★★★ Lev Macht-Greenberg
Working with Jorge was a wonderful experience! He and Steven were a great team and they made the experience painless. Highly recommend them both and the Kelly VW dealership! | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ patrick momperousse
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9/20/2024 12:00:00 AM | Google
★★★★★ Sad Guy
A shaky start to the experience but everyone went out of their way to make it right. | Read Full Review
9/18/2024 12:00:00 AM | DealerRater
★★★★★ Stephenjmorin
And here is why you should never go to Kelly Volkswagen: I got a call from the service manager. He said who he was and asked angrily if I was the one who left a negative review for Kelly. I asked him if the first question he should actually be asking me was how my experience was with his service department. He then said he listened i | Read Full Review
9/11/2024 12:00:00 AM | DealerRater
★★★★★ Stephenjmorin
The Kelly Volkswagen service department is both dishonest and lacks any sense of customer service. It starts with their service web site, which doesn’t provide important information that you need at the time of service, and goes straight through the service department personnel who are rude, and dishonest, about what they never told | Read Full Review
9/11/2024 12:00:00 AM | DealerRater
★★★★★ Stephen Morin
The Kelly Volkswagen service department is both dishonest and lacks any sense of customer service. It starts with their service web site, which doesn’t provide important information that you need at the time of service, and goes straight through the service department personnel who are rude, and dishonest, about what they never told | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Ana Dossantos
I understand that visiting a dealership can often feel overwhelming, but my experience at Kelly VW was refreshingly different. I worked with Peter on leasing and this my first time not financing a car, and his approach was exceptional. He ensured I felt no pressure to commit and provided all the necessary information to help me make | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ Ana Dossantos
I understand that visiting a dealership can often feel overwhelming, but my experience at Kelly WV was refreshingly different. I worked with Peter on leasing and this my first time not financing a car, and his approach was exceptional. He ensured I felt no pressure to commit and provided all the necessary information to help me make | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ jenmunki
Jimmy C was the best! He was polite, kind and patient and was not pushy at all. I appreciated this and this aspect helped me make the decision to purchase from Kelly. The showroom was very clean and well maintained and all staff were friendly. Highly recommend Kelly and Jimmy to anyone looking for a car! | Read Full Review
9/4/2024 12:00:00 AM | DealerRater
★★★★★ Tom Erskine
Service is a joke. Same issue for 7 months. Every time we bring it in they demand a 195 diagnostic fee. Then they claim it’s a new issue | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Tony Pelusi
Smooth as silk! We had the good fortune to be introduced to Peter Simmons when we cold called on Kelly VW Turns out Peter is the consummate gentleman who was exquisitely attentive to us. He took the time to listen to all of our inquiries answered each cordially and shared his knowledge and extensive VW experience freely When there w | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Caroline Grasso
This is my 5th purchase with Kelly VW and I know why I keep returning. George S, he makes a difference when you need to purchase a car. He is just super helpful and always knows just what is needed to guide you get into the car you really want. Thanks Team! | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Michelle Sidel
Working with Jimmy was a great experience. Excellent communication and a quick transaction. Thank you. | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Meaghan Packer
We had a great experience working with Brandon at Kelly VW. Went in with an idea of what we were looking for and the process couldn’t have been easier! Highly recommend! | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Krissy Carter
Peter Simmons was great to work with! | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Zoran Kostic
I recently had the pleasure of working with Christian Trevisan as my car service advisor, and I couldn't be more satisfied with the experience. From the moment I arrived, Christian was truly professional, attentive, and genuinely helpful. He took the time to listen to my concerns and provided clear, honest advice about the necessary | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Maria Witwicki
I had a great experience at Kelly Volkswagen. This will be my second Tiguan lease with them and they make the process easy. | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Bin Hood
We visited Kelly Volkswagon just to checkout the new Atlas. Julia, Nick & Barry were outstanding. Zero pressure and our intention was just go for a test drive. We ended up buying a new Sports model. We haven’t bought a new car in a long time and were very pleased with the no pressure and sales approach. We got a great deal and a posi | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Bob Gates
Easiest car purchase I’ve had | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Said Bousbaa
Thank you very much for making it easy . | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Johnny Thach
Quick and easy. Dealership was clean and waiting area was comfy and stocked with coffee and tea. I can't speak on the salesmen but the service advisors was timely and communicative on the status of my car. | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Tony Pelusi
Smooth as silk! | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Ginab9876
Our experience was great! Mike was really easy to work with, established a nice connection, was knowledgeable and got us a good deal. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Ashley Forti
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8/18/2024 12:00:00 AM | Google
★★★★★ Rachael Dennis
Very professional and amazing customer service. Super helpful and made process of purchasing a car quick. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Jennie Spangenberg
Had my first oil change and tire rotation. Took my car right in. Waiting area is comfortable and got a lot of work done. Service team was friendly and able to answer some tech questions I had about my new car. It would be 5 stars if it didn’t take an hour and a half. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Ami Wall
Riley was great with assisting me for my maintenance today. The service, quality, and environment were terrific. The shuttle service was a nice touch as well. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Eliza Krisko
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8/16/2024 12:00:00 AM | Google
★★★★★ stephen murphy
A n edited review I didn’t want to write but its important that others know my experience with my VW warranty and Kelly VW in Danvers MA. I own a business and really do appreciate when my customers with an issue, come to me first. It gives me a chance to correct the problem and if handled correctly, earn a customers future business | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Tim Mahoney
Great experience. | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Michael Reiter
Brandon the salesperson was great. Very responsive and helpful. Transaction was hassle free. | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Scott Farber
I had a really disappointing experience purchasing a new car at Kelly VW this summer. We purchased a 2024 VW Taos SE from Michael. Everything with the buying process was going fine until it came time to make arrangements to pick up the car. On the day we finalized the transaction and made payment on the car we noticed that the new | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ Jodi Furlong
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8/13/2024 12:00:00 AM | Google
★★★★★ Steven Rinaldi
Great service and staff. Always a great experience at Kelly VW no matter what I need to do there. | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Jessica Janiak
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8/12/2024 12:00:00 AM | Google
★★★★★ Richie Cardillo III
Despite the complications and mishaps, Kelly came through, stuck to their word, and did everything they could to assist me. | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ Yuri Coelho
A fast and good quality work was done. | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ Linda Thompson
Jorge was absolutely amazing throughout the whole process. I could literally feel his excitement for me when handing me the keys! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Allen Nadeau
We had a very pleasant experience. Had Peter Simmons as a sales person, couldn’t ask for a better guy. Thank you | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Carolyn Fisher
Kelly’s staff made it easy for me . Service rep was courteous and helpful. There were times when they went the extra mile to accommodate my needs. I have always brought my car to them for issues and l trust them for their skill and good work. I trust driving my car . | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ francisco toro
Came in a few minutes late ( on a Saturday) and they swapped out the dead headlight and wipers and had me on my way in about 45 minutes. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Gordon Corzine
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8/8/2024 12:00:00 AM | Google
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8/8/2024 12:00:00 AM | Google
★★★★★ Ken Kavanaugh
I bought my wife a 2021 Jeep from VW Kelly. Their customer service was outstanding! I worked with Peter and Steve purchasing the Jeep. They stayed past closing hours to make sure I was completely satisfied with everything. If anyone is looking for a new or used vehicle start the search here. You won’t have to go anywhere else. Thanks | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Me Ko
No hassle, quick and easy purchase rather than wasting time back and forth. Great dealer, all new and upgraded place compared to some other VWs. Just see George in sales and you'll be happy. | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ abigail browchuk
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8/6/2024 12:00:00 AM | Google
★★★★★ Lynn Munroe
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8/6/2024 12:00:00 AM | Google
★★★★★ Cecily Brennan
We just bought an atlas here and the experience was fantastic from start to finish. Brandon was an excellent guide to all the products and really worked with us to find the right car for our growing family. He made the process incredibly easy and was there to help coach us through every step along the way. He also made himself availa | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Jill Foss
Great Experience. Thank you. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Matt Roberts
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8/3/2024 12:00:00 AM | Google
★★★★★ Anthony Colarusso
Awesome experience, timely, pleasant, and well done | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Neuwy Neuwinger
What a seamless and easy purchase! Our salesperson, Jimmy Ciampa, was a rockstar from the minute he greeted us in the lot. We got a beautiful vehicle and were very happy with the service and personal touch that Jimmy, along with his colleagues showed my family!!! | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Pamela Bureau Morris
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8/2/2024 12:00:00 AM | Google
★★★★★ S. Melissa Muriel
Service was great and easy .. I also was able to get a shuttle to the mall while they checked my car .. Rachel da Silva was really nice | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Tish Rodde
Purchasing process could be more streamlined. Communication between sales and business manager not very clear. Some of the old reputation of car salesmen promising things they can’t deliver still exists in this dealership. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Diana DeSantis
I recently bought a VW atlas and Mike was great to work with ! Thank you for all your help! | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ John Tyner
I worked with Peter Simmons to get my brand new Jetta. It was just a smooth process all around. Great price, amazing customer service, and a great vibe overall!! Highly recommend to anyone looking for a VW. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Jonathan Allen
I have had to deal with Kelly VW twice now for service and both instances have been an absolute horror show. I admittedly gave them a second chance after a subpar, but semi-understandable turbo replacement. This is my story: The first instance I brought it in for a turbo replacement as it was covered under warranty as there were und | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Mike Merrill
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7/17/2024 12:00:00 AM | Google
★★★★★ Crystal Gubelman
I recently worked with Jorge to purchase my new vehicle, an Atlas Cross Sport. The car itself was fabulous but Jorge provided us the top notch service we needed to make our final decision. He was so patient and kind and you could just tell how genuine of a salesperson he is. It is comforting knowing that I will be able to reach out t | Read Full Review
7/17/2024 12:00:00 AM | Google
★★★★★ Giselle Baez
During Memorial Day Weekend, my family and I visited Kelly Volkswagen with the intention of purchasing my first car. From the moment we arrived, we were warmly welcomed by Peter, who demonstrated exceptional kindness, politeness, and attentiveness. He ensured that everyone was comfortable and exhibited remarkable patience throughout | Read Full Review
7/17/2024 12:00:00 AM | Google
★★★★★ Jimmy Martin
Went in for a recall and Morgan was super awesome in service. They were clear with expectations and finished ahead of schedule. I didn’t feel pressured to make any high stakes decisions in the moment and it was a very comfortable experience. I will be back in two years to happily purchase a new Atlas based on my many positive exper | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Navid Jafariaria
I definitely recommend this dealership for all your needs. 11 out of 10. This was my first vehicle bought at Volkswagen in Danvers, But my fourth VW. This experience was truly the best one and I’ll explain why it stood out.I was immediately greeted by the sales manager Jackie as the specialist were busy with clients when I first step | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Mike Daly
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7/15/2024 12:00:00 AM | Google
★★★★★ Lori Brizuela
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7/15/2024 12:00:00 AM | Google
★★★★★ John
Love Kelly Volkswagen!! Always a pleasure. Very professional and friendly... They were very busy the day I was there so waited a bit for the work to be done .. No big deal.. I always leave pleased. Thank you so much! A+ | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Richard Salcedo
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7/14/2024 12:00:00 AM | Google
★★★★★ Scott VanderWoude
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7/13/2024 12:00:00 AM | Google
★★★★★ Martin Somers
Josh was an amazing salesperson to deal with. He let me know everything up front and was very honest. I researched for a month and Kelly was my best deal! | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Donna Schofield
First, the actual physical location is totally spotless! Every person I dealt with was kind, knowledgeable, and courteous. No pushy sales people. I was treated with respect and very fairly. I absolutely love my new Taos !!! | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ B Leafs
Great people.. great experience all around | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ macey oliver
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7/11/2024 12:00:00 AM | Google
★★★★★ Kheira1996@yahoo.com
Amazing and very professional work. Very happy with the service i have received working with them! | Read Full Review
7/2/2024 12:00:00 AM | DealerRater

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