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Colonial Volkswagen

Colonial Volkswagen

★★★★★(322)read reviews
89 Turnpike Rd, Westborough, MA 01581
(508) 948-3701 Ask About Our Service Specials!
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Service Offers

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    $149.95 Oil and Filter Service*Click Here for Details
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    $29.95 Off Summer Service Special*Click Here for Details
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    $7.50 Off Front Wiper Blade Replacement*Click Here for Details
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    Get a 15% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 07.01.26 and 09.30.26.
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    $12.50 Off Genuine VW Battery and Installation*Click Here for Details
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    $27.50 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
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    $27.50 Off Set of Four Tires*Click Here for Details
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    Buy 3 Eligible Pirelli Tires, Get the 4th for $1* Click for details
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    SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19Click for details
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    VW Service Credit CardClick for Details

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Business Hours

Mon: 7:30 AM - 5:00 PMTues: 7:30 AM - 5:00 PMWed: 7:30 AM - 5:00 PMThur: 7:30 AM - 5:00 PMFri: 7:30 AM - 5:00 PMSat: 7:30 AM - 2:00 PMSun: Closed
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Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

  • Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
  • Daily Convenience Flexible hours. Online scheduling. Service Xpress.
  • Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
  • VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.
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Customer Reviews

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  • ★★★★★ Nancy Joyce
    Timely, friendly and dependable! | Read Full Review
    8/31/2026 12:00:00 AM | Google
  • ★★★★★ Karen Paulson
    Kept me informed, very professional, worked hard to get my repairs done. | Read Full Review
    8/31/2026 12:00:00 AM | Google
  • ★★★★★ Jeffrey Guertin
    I'll start with saying the people that work here are friendly. We did have some issues with the CPO inspection but after some back and forth the GSM Pierre made sure all of our issues were taken care of. Thanks to our salesman Marc and the service team for helping out at every step. | Read Full Review
    8/31/2026 12:00:00 AM | Google
  • ★★★★★ Greg Bigler
    Service staff is great! Jon updated regularly with updates and kept me in The loop as repairs were done. Highly recommended! | Read Full Review
    8/29/2026 12:00:00 AM | Google
  • ★★★★★ Katie Fraga
    Great customer service, checked out other concerns that I had with my car while it was in for its 20,000 maintenance | Read Full Review
    8/28/2026 12:00:00 AM | Google
  • ★★★★★ Thom Gar
    Always the best service, these are the only mechanics that are allowed to touch my car besides me! ?? Don't go anywhere else. | Read Full Review
    8/27/2026 12:00:00 AM | Google
  • ★★★★★ John Mccatherin
    In for service, found some issues and completed repairs within two hours. | Read Full Review
    8/27/2026 12:00:00 AM | Google
  • ★★★★★ Gregg Stone
    I had a very pleasant experience and ended up with a great car and deal. Alex my rep was knowledgeable and transparent. I also thought the overall process including financing with Phab was easy. | Read Full Review
    8/23/2026 12:00:00 AM | Google
  • ★★★★★ Ken Jenkins
    Consistently top notch service and customer consideration. | Read Full Review
    8/21/2026 12:00:00 AM | Google
  • ★★★★★ P.S. P.S.
    I recently had my rear brakes, rotors, and pads replaced at Volkswagen of Westborough, and I was extremely pleased with the experience. Thanks to their customer loyalty program, I received a substantial discount, which I truly appreciated. When it was time for me to purchase a new car, I could have chosen any brand. However, I decide | Read Full Review
    8/21/2026 12:00:00 AM | Google
  • ★★★★★ Alexei Liapine
    The service was seamless and executive-grade | Read Full Review
    8/21/2026 12:00:00 AM | Google
  • ★★★★★ Christine Porter
    Exceptional personnel, professional, and all were friendly. Very patient with newbies to the dealership and service. | Read Full Review
    8/21/2026 12:00:00 AM | Google
  • ★★★★★ Cameron Dutra
    I sent my fiancée to Colonial Volkswagen in Westborough on Monday 8/17 for a Massachusetts inspection. She arrived at 7:20 AM and was first in line. A routine inspection that should take 15–20 minutes took over an hour. She was then told her front license plate needed a bracket and was quoted approximately $250 for the parts and ins | Read Full Review
    8/21/2026 12:00:00 AM | Google
  • ★★★★★ Noreen D
    Everything was so easy and everyone was pleasant. Service was quick and thorough | Read Full Review
    8/19/2026 12:00:00 AM | Google
  • ★★★★★ Madison Daigle
    I had a great experience here at Colonial Volkswagen! I worked with Dave and he was amazing! As a first time car buyer I had a lot of questions and Dave was available to answer them all and walk me through the process. I would recommend everyone go here and work with Dave to get their next car! | Read Full Review
    8/19/2026 12:00:00 AM | Google
  • ★★★★★ Christopher Young
    My experience with Colonial was five stars from start to finish. I chose this dealership for its reviews and inventory. I was looking to lease my dream GTI and they made it happen! Dave was a great sales person really helped me get the best deal. I felt it was fair and transparent leasing this car. | Read Full Review
    8/18/2026 12:00:00 AM | Google
  • ★★★★★ jennifer chacharone
    | Read Full Review
    8/18/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Carrasco
    Great and friendly staff. Plus the classic thurough VW service I have grown to love for 15 years. Glad it spans states. | Read Full Review
    8/18/2026 12:00:00 AM | Google
  • ★★★★★ Nut Megger
    | Read Full Review
    8/18/2026 12:00:00 AM | Google
  • ★★★★★ Esad Darman
    My car had a problem that needed to be solved within a few days, and in the meantime , service advisor Bill Fallon showed how skilled he is at his job and also generous and ready to help. He offered a loaner car and promised that the problem would be solved quickly. As said, it was done. I have no words to describe how impressed and | Read Full Review
    8/18/2026 12:00:00 AM | Google
  • ★★★★★ John Wong
    Service was satisfactory. Provided great details of the service and it was done in a timely manner. Very happy! | Read Full Review
    8/18/2026 12:00:00 AM | Google
  • ★★★★★ Gustavo Trindade
    | Read Full Review
    8/13/2026 12:00:00 AM | Google
  • ★★★★★ Allyson Hughes
    | Read Full Review
    8/13/2026 12:00:00 AM | Google
  • ★★★★★ Ana Gil
    Jon explained everything I needed to know about the service, and I also received a complimentary car wash. | Read Full Review
    8/12/2026 12:00:00 AM | Google
  • ★★★★★ Robert W. Munroe
    quick professional check in. all work explained. video summary and easy flexible pick up. | Read Full Review
    8/12/2026 12:00:00 AM | Google
  • ★★★★★ John Bell
    Great Service as usual! | Read Full Review
    8/11/2026 12:00:00 AM | Google
  • ★★★★★ Tom L
    Efficient, transparent, and felt at ease with staff | Read Full Review
    8/11/2026 12:00:00 AM | Google
  • ★★★★★ Loriann Madore
    Everything was checked, routine maintenance. | Read Full Review
    8/9/2026 12:00:00 AM | Google
  • ★★★★★ Ken Brown
    I apologize to everyone for putting a second review up on Colonial, but they're SO much better than the alternatives I just can't resist. The whole service team always has a refreshing "no-problem" attitude. Everyone's worried about the cost of dealer service, but today they finished the job in half the time I expected, at half the c | Read Full Review
    8/7/2026 12:00:00 AM | Google
  • ★★★★★ Lizbeth Piel
    Yearly service check was excellent. Everyone was pleasant, the turnaround was on schedule, the waiting lounge was really nice with free coffee, and car cleaning was offered as an extra service. After service, I received a full report and a video. | Read Full Review
    8/7/2026 12:00:00 AM | Google
  • ★★★★★ Susan Logan
    | Read Full Review
    8/7/2026 12:00:00 AM | Google
  • ★★★★★ Ali Can KOYCU
    Part department is crazy. They're just lying than the part should arrive and they mess up all of your plans. | Read Full Review
    8/7/2026 12:00:00 AM | Google
  • ★★★★★ Dana C. Chandler III
    Fast, efficient and transparent. I saw it with my own vehicle and while over hearing agents talk to other customers. | Read Full Review
    8/5/2026 12:00:00 AM | Google
  • ★★★★★ Regina Belley
    Dylan was very friendly and helpful. He kept me posted with details during my visit. | Read Full Review
    8/5/2026 12:00:00 AM | Google
  • ★★★★★ Jeffrey Guertin
    I'll start with saying the people that work here are friendly. The issues we've been dealing with aren't fixed by kindness though. We purchased a Certified ID4 that has multiple issues that should have never made it through the inspection process. The main one is a front parking safety sensor that shows on drivers display when you tu | Read Full Review
    8/5/2026 12:00:00 AM | Google
  • ★★★★★ Adrian Olivera
    Great, friendly and quick service. Always a great experience at this dealership. True professionals | Read Full Review
    8/3/2026 12:00:00 AM | Google
  • ★★★★★ Nicholas Bruneault
    | Read Full Review
    8/1/2026 12:00:00 AM | Google
  • ★★★★★ Maureen Burke
    A great experience, everyone was very nice and welcoming. My sales person, Alex Kontoulis was incredible and was able to put me into my next vw of which I am absolutely in love with. Colonial VW Westborough, hands down the best dealership I've ever been been too! | Read Full Review
    8/1/2026 12:00:00 AM | Google
  • ★★★★★ Michael L
    The charging flap on my car was stuck closed and I only had enough juice left to get the car to a mechanic to get it fixed and recharged. I called Minuteman VW since they're nearby, but they said "drop it off and we'll try to get to it sometime in the next 2 weeks." Next I called Colonial and they understood my situation and squeezed | Read Full Review
    7/31/2026 12:00:00 AM | Google
  • ★★★★★ Sarah Wenzel
    Buying my first car was a great experience thanks to Alex. He was super helpful, patient, and made the entire process easy from start to finish. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured. He really went above and beyond to make sure I found the right car. I highly r | Read Full Review
    7/28/2026 12:00:00 AM | Google
  • ★★★★★ auria rojas
    | Read Full Review
    7/27/2026 12:00:00 AM | Google
  • ★★★★★ Junia P Araujo Pezzana
    It was a great experience! Thank you Juan for your friendly and professional customer service. Junia | Read Full Review
    7/27/2026 12:00:00 AM | Google
  • ★★★★★ Lindsay
    Jon at Volkswagen made my service experience easy from start to finish. He was friendly, professional, and kept everything running smoothly. I really appreciated the great customer service and would definitely recommend working with him. | Read Full Review
    7/23/2026 12:00:00 AM | Google
  • ★★★★★ Steve Kirstein
    | Read Full Review
    7/23/2026 12:00:00 AM | Google
  • ★★★★★ Michael Monte
    | Read Full Review
    7/23/2026 12:00:00 AM | Google
  • ★★★★★ steven demello
    Jeff was an excellent salesman! Highly recommend him! Helped us get a beautiful 2016 beetle for an excellent price, condition and mileage. Everyone there was incredibly polite, professional and welcoming! | Read Full Review
    7/23/2026 12:00:00 AM | Google
  • ★★★★★ kafka
    | Read Full Review
    7/22/2026 12:00:00 AM | Google
  • ★★★★★ Ashley Clifford
    | Read Full Review
    7/22/2026 12:00:00 AM | Google
  • ★★★★★ Gabriella DiGiacomo
    Thank you! As always, fantastic service- I have been coming back for 10 years! Jon and Billy are always so wonderful to work with. | Read Full Review
    7/21/2026 12:00:00 AM | Google
  • ★★★★★ Tawnya Nead
    | Read Full Review
    7/20/2026 12:00:00 AM | Google
  • ★★★★★ Nigel Reed
    Pierre was amazing! He found the exact car I wanted and he treats you like family . He got me the best deal . Best experience I've had at any dealership. | Read Full Review
    7/20/2026 12:00:00 AM | Google
  • ★★★★★ Amanda N
    The Service Department at VW Westboro is top notch. I had my Atlas towed their due to a flat tire and want to share my very positive experience with Dan who approached me in the parking lot to ask if I needed help to put the spare on. Paolo came out with the necessary tools and within minutes the change was completed. It was unfortun | Read Full Review
    7/16/2026 12:00:00 AM | Google
  • ★★★★★ Chrissy Burke
    Great experience | Read Full Review
    7/12/2026 12:00:00 AM | Google
  • ★★★★★ zhaoye liang
    Great service. | Read Full Review
    7/10/2026 12:00:00 AM | Google
  • ★★★★★ Rick Powell
    Dylan once again was phenomenal. He got us a loaner updated us regularly and worked with warranty department. When I buy another vehicle with Colonial, it will be because of Dylan with VW service. | Read Full Review
    7/10/2026 12:00:00 AM | Google
  • ★★★★★ james w baker
    Enthusiastic professionalism | Read Full Review
    7/9/2026 12:00:00 AM | Google
  • ★★★★★ Lindsey Ruane
    Good service. Friendly staff. Quick turnaround. | Read Full Review
    7/9/2026 12:00:00 AM | Google
  • ★★★★★ kuba wasiewicz
    | Read Full Review
    7/9/2026 12:00:00 AM | Google
  • ★★★★★ Alice Gentili
    Always excellent service here with great communication by sales advisor Dylan! | Read Full Review
    7/7/2026 12:00:00 AM | Google
  • ★★★★★ Linda Ghiloni
    No cost for appointment | Read Full Review
    7/7/2026 12:00:00 AM | Google
  • ★★★★★ Peter Dunn
    Great experience on recent service, Dylan was super knowledgeable and responsive! | Read Full Review
    7/7/2026 12:00:00 AM | Google
  • ★★★★★ Brendon Vieth
    | Read Full Review
    7/5/2026 12:00:00 AM | Google
  • ★★★★★ Taylor Sullivan
    | Read Full Review
    7/5/2026 12:00:00 AM | Google
  • ★★★★★ Ruth Bergstrom
    I love my new Tiguan! Alex Kontoulis was my Salesperson. From his initial greeting, he was welcoming and made me feel relaxed about the process of buying a new car. I had a very specific price range and I was clear that I was being straightforward with him, not pressing him for the impossible. He took a lot of care in my consideratio | Read Full Review
    7/2/2026 12:00:00 AM | Google
  • ★★★★★ Arthur V
    I want to say special thank you for service advisor Dylan.. After visiting two shops who not able to figure out why my VW Golf Alltrack inposible to set all four tires camber and caster angles Dylan told me "Come here!" They professionaly work on my vehicle frame by releasing and adjusting lover suspension frame untill all aligment n | Read Full Review
    7/1/2026 12:00:00 AM | Google
  • ★★★★★ Israel Noesi
    | Read Full Review
    6/29/2026 12:00:00 AM | Google
  • ★★★★★ Matvey Andreyev
    Hello! Please, verify the email addresses provided by your clients. Somebody used my email randomly so that I now receive all what comes next. I am in Ukraine, and your website is even blocked for me probably to save money on non-target traffic, so I have to write on Google maps instead of some contact email from that website. Do ver | Read Full Review
    6/29/2026 12:00:00 AM | Google
  • ★★★★★ Donald Adeyeye
    Technicians are truly attentive to detail. All very welcoming as well. Always willing to help.Great place to go | Read Full Review
    6/28/2026 12:00:00 AM | Google
  • ★★★★★ Emily Jones
    I had the best possible experience you could have while buying a car at VW in Westborough. Juan sold me my brand new VW Tiguan, and he was truly exceptional! He was so patient, knowledgeable, and kind while I test drove and figured out whether I wanted a Tiguan or Taos. He did not pressure me at all and I really appreciated that as I | Read Full Review
    6/27/2026 12:00:00 AM | Google
  • ★★★★★ Tammy Cook
    I had an accident & mycar was a Total Loss for a bumper. That is what I get for owning a Land Rover. I had to look for a replacement vehicle. I researched what SUV I could get that was affordable, low miles, & inexpensive. I decided the Nissan Rogue they had was for me. Amir was my Sales person, Sam was the business person who se | Read Full Review
    6/27/2026 12:00:00 AM | Google
  • ★★★★★ Melissa Washington
    | Read Full Review
    6/16/2026 12:00:00 AM | Google
  • ★★★★★ Lidice T
    Had a great experience shopping for a used car here at colonial. They are by far the most professional and friendly dealership In the area. I can definitely recommend colonial Vw to anyone looking for a great car shopping experience! Amazing staff. Sam was very helpful as well when I had a follow up request. | Read Full Review
    6/16/2026 12:00:00 AM | Google
  • ★★★★★ Petro Reshetniak
    We had an absolutely amazing experience at this dealership, all thanks to Alex Kontoulis and the team! We arrived just 15 minutes before closing time, planning to just take a quick look at a car. Alex welcomed us so warmly and was more than happy to help. He showed us the vehicle, explained everything in great detail, and we ended up | Read Full Review
    6/12/2026 12:00:00 AM | Google
  • ★★★★★ Derek Pittorino
    Great, easy experience. Sales rep Alex was very helpful and diligent through the whole process. Highly recommend! | Read Full Review
    6/12/2026 12:00:00 AM | Google
  • ★★★★★ Sandra Beebe
    Great dealership, excellent customer service | Read Full Review
    6/12/2026 12:00:00 AM | Google
  • ★★★★★ Mike Karrat
    | Read Full Review
    6/10/2026 12:00:00 AM | Google
  • ★★★★★ Alyson Hall
    Employees in service area are super nice and very transparent on pricing / expectations before any work is done. They always keep me up to date on what’s happening with my vehicle. Highly recommend!! | Read Full Review
    6/9/2026 12:00:00 AM | Google
  • ★★★★★ Carlos Rodriguez
    Super attentive service. Prompt. Time estimate was accurate. | Read Full Review
    6/9/2026 12:00:00 AM | Google
  • ★★★★★ Mike Hardin
    The head gasket in my Jetta failed when it was out of warranty by about 10k miles and these guys went to bat for me with Volkswagen and managed to reduce my repair cost to about $1k. A very good price for such an expensive repair. I'm very grateful. | Read Full Review
    6/5/2026 12:00:00 AM | Google
  • ★★★★★ Chris K
    These are good people. if you want a VW go to Colonial. I met Jefferson who showed me a Tiguan (which I bought) , Pierre and Jourdan (managers) were helpful and easy all along the way, everything was no pressure just an effortless drive and some back and forth now and then over specifics of the deal , financing, etc. Got to financ | Read Full Review
    6/5/2026 12:00:00 AM | Google
  • ★★★★★ George Lloyd
    Very accommodating and pleasant to deal with - would highly recommend | Read Full Review
    6/5/2026 12:00:00 AM | Google
  • ★★★★★ Sabrina Capaldo
    Love this dealership. I know there’s a lot of talk about negative experiences at car dealerships, but Colonial VW is definitely not one of them. Samantha and Aamir are awesome. Aamir has been our sales guy, and we’re now buying our second car from him. Samantha call us, took the time to listen to our concerns, and really understand | Read Full Review
    6/5/2026 12:00:00 AM | Google
  • ★★★★★ Spencer Pollock
    | Read Full Review
    6/5/2026 12:00:00 AM | Google
  • ★★★★★ Mark Lane
    Dylan and his team are great. Communication was good and my car is fixed. Thank you!! | Read Full Review
    6/3/2026 12:00:00 AM | Google
  • ★★★★★ Bryan Besso
    My wife and I had a great experience with Marc Schoenhammer of Colonial VW with the purchase of our new 2023 Taos. We are repeat customers of Marc's and we were once again proven that Marc is the best Sales person/Product specialist I have delt with in my 60 years of buying vehicles. Wonderful experince! Great service and great foll | Read Full Review
    6/1/2026 12:00:00 AM | Google
  • ★★★★★ Theresa Bigley
    The communication was great. Very quick with the repair. Very nice staff! | Read Full Review
    5/29/2026 12:00:00 AM | Google
  • ★★★★★ Carla Stefanini
    | Read Full Review
    5/22/2026 12:00:00 AM | Google
  • ★★★★★ Bob Deysher
    | Read Full Review
    5/22/2026 12:00:00 AM | Google
  • ★★★★★ Maksym Lopatin
    I’ve had my car serviced at Colonial Volkswagen of Westborough since I bought it, and I’ve been consistently impressed with the quality of service. Dylan is always professional, attentive, and takes the time to explain everything clearly. The waiting area is comfortable and the coffee is a nice touch. I also really appreciate the ser | Read Full Review
    5/22/2026 12:00:00 AM | Google
  • ★★★★★ eva signore
    | Read Full Review
    5/21/2026 12:00:00 AM | Google
  • ★★★★★ Stefano Sodano
    | Read Full Review
    5/21/2026 12:00:00 AM | Google
  • ★★★★★ John Melvin
    | Read Full Review
    5/19/2026 12:00:00 AM | Google
  • ★★★★★ Julia Franks
    Very nice personnel, clean facility and work is done in timely manner. | Read Full Review
    5/18/2026 12:00:00 AM | Google
  • ★★★★★ charliem
    I’ve purchased many cars, and battled many Service organizations, however, Colonial in Westborough sets the bar. Outstanding Service, Service Managers that actually strive to get the issue resolved on the first visit, prompt communications, and flexible to meet your schedule. | Read Full Review
    5/17/2026 12:00:00 AM | Google
  • ★★★★★ Doreen Dower
    No pressure shopping! Took very good care of me. | Read Full Review
    5/17/2026 12:00:00 AM | Google
  • ★★★★★ Kelly Grant
    The service team always delivers at Colonial Volkswagen Westborough! They had to keep my car overnight and made sure everything was taken care of and my car was done sooner then expected. The communication, knowledge and service team is why I have been taking my cars here for over 10 years. Thank you for all you do! | Read Full Review
    5/14/2026 12:00:00 AM | Google
  • ★★★★★ Joe Lizotte
    | Read Full Review
    5/13/2026 12:00:00 AM | Google
  • ★★★★★ Jacqueline Ventura
    I have been coming to VW Westborough's service department for years and I wouldn't change it. The service department is exceptional. Jon, Bill, the team .Always a great experience. | Read Full Review
    5/13/2026 12:00:00 AM | Google
  • ★★★★★ Amanda Durocher-Heggie
    Marc was receptive to our needs while looking for a car. He explained the process thoroughly, was kind and fair during negotiations, communicated promptly, and worked around our busy schedule to find times that worked well for our family. | Read Full Review
    5/13/2026 12:00:00 AM | Google
  • ★★★★★ Gregory Barney
    Actually dropped my phone crossing the street down the road, a tech, Michael, that works here saw me drop it on his way in and grabbed it and made sure I got it back safely. The service manager and Michael were extremely friendly when I came in looking for my phone after I saw it there on FindMyDevice. This wasn’t car or service rela | Read Full Review
    5/11/2026 12:00:00 AM | Google
  • ★★★★★ Jeffrey DeMar
    Very Professional fro top to bottom! Jon was very helpful in getting the 90,000 service moving smoothly on our 2017 Tiguan! Thanks Jon! | Read Full Review
    5/11/2026 12:00:00 AM | Google
  • ★★★★★ William Covino
    | Read Full Review
    5/10/2026 12:00:00 AM | Google
  • ★★★★★ Patricia Hebert
    Since purchasing my car I have not brought it to another service facility. The staff are friendly. The diagnosis, complete with video, is always clear and understandable. | Read Full Review
    5/6/2026 12:00:00 AM | Google
  • ★★★★★ Z C
    Went in for a service recall, the team was very attentive and helpful. | Read Full Review
    5/4/2026 12:00:00 AM | Google
  • ★★★★★ Jerry Hughes
    Colonial VW is by far, hands down the best VW dealership in the area! | Read Full Review
    5/2/2026 12:00:00 AM | Google
  • ★★★★★ steve horton
    This was our first experience with Colonial in Westborough. From the time I walked in to the service area and was greeted by Bill...til the time I picked up the car from Dylan...the experience was great. Dylan was great to deal with..when he called with diagnosis..he was articulate and it was easy to understand not only the problem. | Read Full Review
    5/1/2026 12:00:00 AM | Google
  • ★★★★★ Lap Nguyen
    Incredible service. Jon was great. Communication was fantastic from start to finish. | Read Full Review
    5/1/2026 12:00:00 AM | Google
  • ★★★★★ Paul Freeman
    | Read Full Review
    5/1/2026 12:00:00 AM | Google
  • ★★★★★ Cathie Wilde
    Service was quick, staff pleasant and proactive | Read Full Review
    5/1/2026 12:00:00 AM | Google
  • ★★★★★ Andrew Kenney
    Juan was a nice guy, did the deal well and you guys helped out on my trade. Since I was a cash deal, the finance manager treated me poorly. I forget his name but it does not matter anyway. | Read Full Review
    4/28/2026 12:00:00 AM | Google
  • ★★★★★ Greg Edge
    Called for an appointment and they accommodated my tight schedule. Everyone was so nice and greeted me right away. Bill F. was my writer and he was amazing. They notice a slight oil leak and had the parts in stock to fix it and that was done quickly. The manager came to greet me and the technician sent a video showing me my car. What | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Richard Boylan
    Colonial VW did an exceptional job on the repair of my 2014 Sportwagen. I had brought it in for routine maintenance, but they found a broken front spring. They replaced front springs and struts in a little more than 24 hours, including parts shipping. It meant that I had the car in time for an important road trip I had to make. | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Dion Roofing & Remodeling, LLC
    Excellent service again at Colonial VW. Dylan was so helpful, and had the car ready in under 2 hours. Appreciate the communications and personalized service. | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Farida R.
    | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer Gomez
    I had a great experience buying my car here! Everything went so smoothly. Lap and Sam are amazing! | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Parkflyers RC Hobbies & Toys
    Some of the nicest people work at this dealership. I was about to head on a four hour trip to the dealership to buy a car and someone was courteous enough to call me to make sure I didn’t drive for no reason since the car had been sold the day before !! customer service is good and I could testify to that !! | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Dillon Gonzalez
    I had a fantastic experience working with Alex. From start to finish, he was transparent, honest, and consistently kept me informed throughout the entire car buying process. His communication was excellent - always responsive and proactive, which made everything feel smooth and stress-free. I felt taken care of and would highly recom | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Emily Strain
    | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Erin Doonan
    Happy with the great customer service | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Jose Arturo Leal
    | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Brian A
    Jon was worried about me because I went out hiking for a couple hours. He called a couple of times to make sure I was “ok” and ti see if I needed a ride back to their service center. Really nice people! | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Erin Kehew
    Thank you for the great service! Everyone was incredibly helpful and they quickly got me back in my car. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Luis Martinez
    Best VW service center. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Prakash Damodaran
    Excellent and prompt customer service . Thank you | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Teresa Medeiros
    Exceptional service! | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Caitlyn Scrivo
    | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Daniel Mahoney
    Alex was thorough, courteous and professional throughout the sales process. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Navid J
    I recommend Colonial Volkswagen of Westborough for all your automotive Service needs. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Denise Robitaille
    | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Bob Lahue
    Best Service Department around. Always a great experience!! | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Darshan Satpute
    Good support amd service. | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ Ivia Rivera
    The service team is the best. Their communication is clear and effective. I’m appreciative of the kind treatment. Great experience. | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Susan Knall
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    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Jana Sladkova
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    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Brenda Melendez
    Courteous staff, no wait. Excellent job. | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Jim Grant
    I drive a distance to get to Westborough from Haverhill, passing several other VW dealers along the way. Colonial’s service department truly is better than their competitors. That’s why you’ll see cars brought in from other states where they couldn’t figure out the issues. I appreciate good service, and when I find it I stick with it | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ T G
    the service center is great | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Charlie Boyle
    I am writing to express my appreciation for the excellent job your department did on my recent service at Colonial VW of Westborough. The communication throughout the process was great, and I especially appreciated Dylan's attention to detail. Thank you for the high quality of service. Best regards, Charlie Boyle | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ maiah lester
    I recently leased a vehicle and had a great experience. Alex and Gina were both amazing to work with. Alex was extremely knowledgeable about the vehicle and took the time to walk me through all the features and “bells and whistles,” which I really appreciated. He was also very personable and made the whole process feel easy and comfo | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Jay Schwartzberg
    Outstanding service department. They are both professional and personal. | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Lynne Buchhalter
    Always courteous and gives full attention to your needs and concerns about your vehicle. Explains work that needs to be done as well as costs and calls frequently with updates. Service representatives are great!!!! | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Thomas Peak
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    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Norman Lawson
    Service was great! Only problem was the three flights of stairs to the waiting room. | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Ndidi Obidoa
    Jon took great care of me! He was kind, courteous, professional and quick to get my car back on the road. Thanks again!! | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Bob Price
    Great service and great people too!! | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Zoe Pohl
    Unfortunately I can’t recommend VW anymore. After 35 years of having VW be mine and my husband’s family cars this last lease will be our final VW car moving forward. This specific experience was particularly irritating because they wasted my time, didn’t listen to me or my husband, and tried to offer us an obviously overpriced car. T | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Bo Murphy
    My wife Barbara and I recently purchased a 2019 Jeep Wrangler Sahara Unlimited from Colonial Volkswagen in Westborough, and the entire experience truly exceeded our expectations. From start to finish, everything went incredibly smooth. Our sales agent, Marc Schoenhammer, was knowledgeable, patient, and genuinely focused on helping u | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Chad Reynolds
    Always a professional experience dealing with Jon at Colonial VW | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Evan Fleischer
    | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Meghan Kellicker
    For the first time, I’ve found a dealership that actually honors its warranty and I’m honestly shocked. Even better, I didn’t have to chase them down for a backordered part. Just a few weeks after diagnosing the issue, they called to say it had arrived, AND it was fully covered. I bought this car used, and (knock on wood) I haven’t h | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Nicole O'Connor
    | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ scott pasquino
    Great staff, no pressure, and great about communicating. Couldn't ask for more | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Torie Peters
    Aamir got my whole family into a car! He was truly the best salesman we have ever worked with. Very efficient and made everything so painless! | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Mb Kindred
    Great service, communication was good & the car was ready sooner than expected | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Kristen Luz
    | Read Full Review
    3/18/2026 12:00:00 AM | Google
  • ★★★★★ Klaus Pechhold
    recall services on VW ID.4. Once the required parts became available, service was scheduled and completed as promised. | Read Full Review
    3/18/2026 12:00:00 AM | Google
  • ★★★★★ Nidhal Marzugi
    | Read Full Review
    3/18/2026 12:00:00 AM | Google
  • ★★★★★ Keith Rich
    I had a great experience working with Jon Lacey, the Assistant Service Manager. From start to finish, he was extremely professional, knowledgeable, and helpful. He took the time to clearly explain everything that was being done with my vehicle and made sure I felt comfortable with the entire process. Jon went above and beyond to prov | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ David Wages
    Prompt efficient service with great clarity of what was going on provided by William. Highly recommend | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ ET ETL
    I just had the 20K services done at Colonial VW of Westborough. The services were exceptional. Services advisors were nice and friendly. The dealership is very clean. There are free beverage and snacks. Shuttle service was quick. The shuttle driver was super friendly. | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Ha Hoang
    They do a great job with cleaning services, technical do a good job and video so clear when they do their work, which is fantastic! | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Jackie Tear
    Good service, good vehicles. Fit me in to fix car in a very timely basis. | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Kellogg ‘s
    Alex was patient and willing to work with my needs for the car I was looking at! He was helpful mostly through the whole process of getting the car where he could! They care about their quality and ensure that things are maintained properly even if it’s not Volkswagen vehicles. | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Joe Osborne
    | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Dan Kennedy
    Very impressed with the Colonial VW team - from internet engagement (Amanda) to Sales team (Alex is awesome, and his boss Kevin), to the finance team. They all treat you with respect, maintain highest professional standards, and run a very solid business. Highly recommend! | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Lucas Waye
    | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Konan
    Went to Colonial to look at the Atlas Cross. I met Marc Schoenhammer. Took me for a test drive answered all my questions, not being pushy at all. I knew I was at the right place and dealing with Marc made it very easy! I bought the Atlas Cross that day. Very satisfied. Thanks Marc and Colonial entire team! | Read Full Review
    3/2/2026 12:00:00 AM | Google
  • ★★★★★ Janet Auger
    Prompt courteous service. | Read Full Review
    3/2/2026 12:00:00 AM | Google
  • ★★★★★ Susan Christedes
    The service department should be commended for the service they provide from the desk to the mechanics. Bill, Jon, Derek , Shelby and William . Thank you for great service! | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Linda Gross
    Jon and the rest of the staff are excellent and personable, including the gentleman who drove me to pick up my rental car. | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer Johnson
    Jon was so nice and understanding He got me in right away and also set me up with a loaner. I won’t take my car to a different dealer. Thanks for everything my car is like new again. Excellent customer service!!! | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Peter Lorusso
    | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Christine Dodd
    Thank you Colonial VW Service. Customer service was top notch. Bill kept me updated on my service and check out experience was quick and informative. I appreciate the great service. | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Kaz Blaz
    The work was done efficiently and on time. | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Y R
    | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Maureen Burke
    Nice experience | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Robert Mancini
    Fast, friendly, transparent, and skilled. Outstanding job! | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Samet Oksak
    This was my second time with vw westborough and it was great. Just go there find John and give him the keys. No need to worry about anything. Thank you for timely work and communications. | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Kate Griffey
    | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Marlene Matulis
    Bill Fallon was pleasant, courteous and professional. | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Jay Mazur
    | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Jared Davenport
    I had a great experience purchasing my Crosstrek. The process was smooth, straightforward, and stress-free from start to finish. Marc was knowledgeable, professional, and made sure all my questions were answered. All the staff went above and beyond for me. I truly appreciate the excellent customer service and would highly recommend w | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Sasha Wood
    20,000 maintenance was free and they washed the outside of my car! Great service. I’ve definitely been impressed with the Colonial VW experience after switching from Honda. | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ johnnywal12781
    | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Dennis R
    Excellent service !!! Jon scheduled appt for my schedule and Dylan and team we’re great to deal with and explained service recommendations did some at visit / fit in and schedule for follow up | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Frederick Best
    Dylan and the colonial team were outstanding, very professional and knowledgeable ,thank you | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Barry Davenport
    My week old VW ID4 was at the dealership for a major software update. I was very happy with Asst Service Mgr Jon Lacey who talked me through the process, (two day event) and gave me his direct line if I needed to follow-up during the repairs. | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Steven
    This place is great, fast, easy to make an appointment, and they are all very nice people. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Ryan Forsythe
    Nice job, Colonial! | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Cassandra
    Marc was awesome when buying my car. Jon in service went above and beyond when I brought my car in for an oil change. The shuttle was supposed to be available at 730, it hadnt arrived yet so Jon set me up an uber. He did this without me asking, and the fact that I didnt have to ask, he just instantly helped me was unbelievable. I don | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ a v
    Exceptional Customer service! | Read Full Review
    2/15/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer F
    Everyone is super nice and accommodating here!! | Read Full Review
    2/15/2026 12:00:00 AM | Google
  • ★★★★★ Gary DiNofrio
    | Read Full Review
    2/15/2026 12:00:00 AM | Google
  • ★★★★★ Robert Helms
    A software-based recall was performed quickly and efficiently even though I arrived 45 minutes late due to a road closure. | Read Full Review
    2/8/2026 12:00:00 AM | Google
  • ★★★★★ John Hair
    Excellent customer service, everyone was super nice. | Read Full Review
    2/8/2026 12:00:00 AM | Google
  • ★★★★★ David Barron
    Thank you Jon! | Read Full Review
    2/8/2026 12:00:00 AM | Google
  • ★★★★★ Brian Lahue
    | Read Full Review
    2/8/2026 12:00:00 AM | Google
  • ★★★★★ Randy James
    Went for service for my ID.4 and received the service I expected in the time I expected ( about 1.5 hours ). No surprises which is nice. | Read Full Review
    2/8/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Mustacchio
    Thanks to Shaun at colonial VW westboro . He’s been really really great help for finding my new 2022 Tiguan SE R line Black, really sharp looking. Excellent service. I loved it !! This is a follow up previous review - Been owned my Tiguan for over a year now, still love it, just wanted to mention that service department personnel ( | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Junia Araujo
    It was a great first experience! Thank you | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Shelby Pickett
    From the valets, that greet you when you first get to the dealership, to the advisors who are outstanding to work with, to the knowledgeable and hard working technicians, I give the dealership 5 stars. Nothing to improve! Thank you for taking care of my VW. | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Anna McKeown
    We had a great experience at VW Colonial Westborough! Alex K. was our sales consultant and he was incredibly kind, patient, and knowledgeable throughout the entire process. He took the time to answer all of our questions, made the test drive easy and low-pressure, and helped us find a great car at a great price. Everyone we interact | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ James DeLuca
    The entire service staff is professional and courteous. They keep great lines of communication during the vehicle’s visit and they even provided me with a loaner car after it wasn’t ready within 24 hours. Colonial VW has one of the best teams in the business. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Giselle G
    10/9/24: service is always outstanding. no pressure from the customer service team but they do alert me to potential issues and give me the option to fix it or wait. Love the whole service team! Their service department is outstanding. My car was towed in with little warning. They were booked solid all day but offered me a loaner unt | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Susan Suchocki
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Donna Lefrancois
    Service department is always welcoming and friendly. They explain everything in detail. Love going there. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Aninda Barat
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    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Tabitha Sarasin
    Thank you to Alex at Colonial VW . I loved driving to work today in my new 2026 Tiguan SE R line ! It drives so good. My hubby & I stopped in on Saturday , Alex Kontoulis from start to finish was great to work with . He was professional , knowledgeable & personable! We love our new wheels! | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Venu Nadimpalli
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Princy Verma
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Jeff Faulconer
    Great experience with Marc and the rest of the team at Colonial. The purchase we made was quick, but didn't feel rushed. Marc took the time to explain all the options and I feel like we left with a great deal. I highly recommend Colonial if you're in the market for a new VW. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Anke Roost
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ CTL
    Bought a 2020 Passat here from Patrick. Definitely a very honest salesman, felt like he was trying to help me rather than just make a sale. Would recommend talking to him and bringing up the specifics of what you are looking for in a car, as he was able to do so perfectly for me. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Karen Curtin
    Jon as well as the mechanic were awesome. I just love Colonial Volkswagon Service and Sales, top notch! | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ DONALD ADEYEYE
    Great customer service with the work done by the technician Nick. He is a great resource with valuable experience. Great asset to the company. Any customer that has him will be well served. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Eric Jannsen
    Colonial Volkswagen has been keeping all of my GTIs running perfectly for over 10 years, can't say enough good things about Bill and the service team. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Ryan Kelley
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Lois Colburn
    Bill went above and beyond to help me get my car inside (storm pending) and get the repairs done promptly. Always does a great job! | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Meri Bloom
    Friendly, knowledgeable service staff that has been together for quite a while and always gets me in when I’m having a car problem and clearly explains any repairs that are needed. Bill Fallon is especially helpful and friendly, let's you know which repairs are needed right away versus those that can wait a while, and ensures that pa | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Ross Kizik
    I recently leased a new car from Colonial Volkswagen of Westborough and had a great experience. Marc Schoenhammer made the process straightforward and easy, with no pressure. Everything was explained clearly and the whole transaction went smoothly. I’d definitely recommend working with Marc and the team there. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ V B
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    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Jan Lowell
    Everything went well and took as long as I had been told it would. Waiting area was comfortable, clean and quiet. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Mark Shea
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Pedro L
    Took my GTI for its 20k service and couldn’t be more pleased with the service i received. Staff was very friendly and respectful. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Tim Bedet
    Quick and easy, they did a 20k service and recall all in a day. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Kristi Shaw
    Service was friendly, fast and informative | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ John Arcuri
    Excellent | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Diane Leonard
    Just got my 10,000 mile service at Colonial VW. Efficient and thorough! Great customer service! | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Dave Desko
    customer service was very good for service | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Geniya Yaluner
    Quick service, friendly attentive people. Very satisfied. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Karyn Harding
    I have had my VW cars serviced at Colonial Westborough since 2009 and would not a change a thing. The team is fantastic, service is excellent, and my cars are always kept road worthy. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Bettina Siegel
    Excellent VW service! We have only had the best experiences at this dealership. We are very appreciative of their honest and fair evaluations when we bring in our two Tiguans for tuneups. It’s also a very smooth process, and therefore they are a pleasure to work with. Very reliable and communicative staff at Service. Highly recomme | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Esther Moynihan
    Right from the start everyone at Colonial Volkswagen were very nice and well educated about their cars. My salesman was Scott Bregnard, he is very professional and took the time to answer all my questions and explain everything about the sale. When I picked up the car he also took the time to show me a lot of the features for the car | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Fran McNamara
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Mitchell J. Liro, Jr.
    Waited at dealer. Took 2.5 hours. Later was sent an email where the technician took a video of the car. It was poorly done and likely a waste of time for being charged for labor. | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ George “Georger93”
    My wife and I had a very negative experience with the sales team, Aamir and Kevin. During price negotiations, they became combative and insulted us for trying to negotiate. We were also given misleading information to push us toward a rushed decision. Clear lies stated by Aamir, that the previous owner who traded the car in, wanted t | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Paul Mercure
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Brandi Alcimé
    I worked with Patrick to purchase a used Rav4 xle premium and the entire experience was great! I was treated with respect, kindness and Patrick was very thorough with keeping me in the loop on everything. I would definitely recommend shopping here! | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Bhakti Mahato
    Colonial VW sales and services are awesome. People are great and friendly. They’ve always been very cooperative. | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Family Barry
    Just a state inspection, but everything went quickly and smoothly allowing time to discuss my other VW service | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Pam
    I had an oil leak, they fit me in and showed me the issue. Thank you for fitting me in during a busy holiday season and doing a great job! | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Sarah Boffoli
    Polite, professional service, great communication, drop off and pick up or easy. | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Michael Blaney
    Great service, pleasant helpful staff. I highly recommend the service team at Colonial VW | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Jay Schwartzberg
    Outstanding service department. They are professional and personal. | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Gerri Murphy
    Easy to get service appointment. Car was ready quickly and staff was very friendly. | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ John Devereaux
    Jon was helpful and courteous and kept me informed of the status of my service. Thank you. John | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ pavan reddy
    | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Erin Wickman
    Colonial was great, I knew what I wanted in a convertible VW Bug and they found it for me without me having to do the work. Thank you! | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Kevin Yeretzian
    Exceptional Indeed! | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Chris Navaroli
    | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Chris Bryce
    | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ ambrose nikale
    Experience was good, staff amazing and courteous. Provided detailed updates which were great. | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ John Savone
    Been going to Colonial VW for the past 10 years. On my 4th VW with them. Gr8 sales help with Pierre - excellent service with Billy & Jon. | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Thomas Pomposelli
    | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ chi cheng
    Very Helpful. Look for Billy and Dylan! | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ CG Weinert
    Dylan is an 11 at the service counter! Takes time to address our concerns, treats us courteously, engages in candid and open dialog, and returns our phone calls. THANK YOU for making our warranty service experience pleasant and taking great care of our Golf R! | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Rick Nicoletti
    | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Stephen Brank
    | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Charlie Boyle
    Please thank the Service department for me. They did an excellent job. The communication was great.. I really appreciated Dylan's attention to details. | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ courtney maleakas
    Dylan and Owen at VW of Westborough took very good care of my car. I only wish, there was a loaner option, but other than that everything was great! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Deborah Vlock
    Colonial always provides top-level service. I would never go anywhere else to buy or service a VW! (I love that they wash my car before handing it back every time I bring it in for a tune-up._ | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Rui Liu
    Outstanding service, friendly, thoughtful, detail oriented and professional service | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Blake Randolph
    All regular maintenance was completed as expected. Thorough detail was provided on any additional work I could do. | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Barry Kushner
    Great job!! Thank you!! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Donna Breslin
    Your service personnel like John & Dylan were professional, friendly and answered all of my concerns. | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Judith Hardy
    Love this place and highly recommend! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Jen Fav
    The service at Colonial Volkswagen of Westborough is always outstanding! Everyone is friendly, helpful and efficient. Communication is top notch! They even prepare videos to show what they are looking at as they check out/work on your vehicle. Outstanding customer service every time! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ S Therrien
    | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Chris Goodbrake
    | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Sam Day
    Got into a great used vehicle from Colonial VW Westborough this past week with the excellent help of Bola! He made the process as quick and simple as possible, thanks Bola and the rest of the team for the new to me Tiguan! ?? | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Scott Doucette
    First service here and was very impressed. Jon was great! Everyone was very friendly! Communication and explanation of work was fantastic. | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Benjamin Halpern
    Fantastic team as always! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Scott Bregnard Jr
    | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Suzanne Bonazzoli
    24 years and four cars later, I continue to get my car serviced at this VW dealership. I wouldn’t go anywhere else in MA. | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Herman Ainebyona
    Overpriced | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Karna Shah
    Haven’t come across a worse service department that Colonial VW. The ID.4 my wife owns is a nuisance with all the recalls. Had a 20k mile service for which we called the dealership. They told us there are multiple recalls and we should wait for a few weeks and they will call us back when parts arrive. The dealership never called and | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Helmut
    During these somewhat unusual times it is nice to have some continuity like the Service my car, a 2023 Jetta Sport, recieves here at Colonial in Westborough. Excellent service for some years now! Thank you guys, Helmut from Ashland | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Siglin
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Sean Flynn
    Ryan and his team did great work and made sure we got our car back as quickly as possible | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Gary Kallin
    Just got my third new car at Colonial. 2025 Tiguan SE R Line. What I like most about this dealership is the salesman (Bola) was helpful, eager but not high pressure. He understood that I was just checking out the new design and exploring options. After going home and discussing whether to buy or lease I traded my 2022. I also recomme | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ T
    Dillon in the Service Dep was great to work with. They fixed the issue with our VW and worked with our extended warranty with no problems at all. They were even able to give us a Loaner vehicle which was a must for our family. Thanks guys! We'll be back if we need you again. | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Jen Kalnicki
    What an easy and efficient experience we had working with Scott Bregnard in purchasing my new Tiguan! Scott's knowledge, efficiency, and easy-going nature made choosing my new car a great experience. Both Scott and Brendan in Finance stayed late so we could finalize our purchase and fit picking up my new ride into our availability! T | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Stephen Mazzara
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ David Pupecki
    Prompt. Professional and accurate description of what needed to addressed at the immediate time and what I can expect and plan for in the future | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Alexander Garbolevsky
    Work was done cleanly and on time. I was able to catch up on some remote work and enjoy beverages while waiting. My car and I were well taken care of. | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Donna Jean
    Patrick was a great guy to work with. He helped me choose the best vehicle for me. This is my 5th Volkswagen and I drove a couple before finding my dream car. Patrick's expertise and past experiences helped seal the deal. I consider Patrick a new friend. | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Kelly Staples
    From start to finish, my experience with Colonial VW of Westborough has been nothing short of outstanding. After making my initial call, Bill was able to get me in for service within just 3 days- which is quick in my experience with dealerships! Not only did they do all the work I originally brought the car in for, but during their | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Malena Ocasio
    What an amazing experience it was to purchase my car here. Scott Bregnard was exceptional from start to finish. This was my first time purchasing a car for myself and thanks to Scott I'm not afraid of dealerships anymore! Very educated about the cars and no pressure to purchase. He makes you feel comfortable and relaxed as you're mak | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Arthur Esposito
    Always a pleasure doing business with these guys and they also hand wash your vehicle after they finish servicing your car | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Michael Lanen
    Went in for service and repair, got a fair price for the work, and they did it quick, and they did it right. | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Meredith Dion
    Scott made my decision to get a brand new Atlas an easy one. He was very knowledgeable about the car, upfront about pricing/options, and followed up on his day off to make sure everything went smoothly- a rarity these days. I appreciate my experience here. | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Erika Illiano
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Emily Nordhoff
    Jon and Chuck were great and hooked me up with a shuttle while my car was getting serviced. | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Brian Hakala
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Ronda Y.
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Gen Stuff
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Johnny Casual
    Great service performed in a timely manner. Literally everyone I encountered during drop off, while I was waiting and at pickup, made me feel like a very important customer! | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Awais Haq
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Amber Lenehan
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Michael Cargcrillill.kristmacom
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Previtera
    Always prompt and thorough! | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Michael Keats
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Patricia Hebert
    Always the best service. I would not bring my cat any place else. Thank you. | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Luis Martinez
    As always, great service. Highly recommended. | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Kent Pollock
    | Read Full Review
    11/1/2025 12:00:00 AM | Google
  • ★★★★★ Seth Brody
    Excellent service department | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ JHB
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Nit Pat
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Jim O'Neill
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Glenn Robbins
    Another painless and well managed service experience with good communication, reasonable cost and no surprises. Colonial is a rare example how a dealership can be respected for the way they do business. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ roy
    In and out so quick I didn't have time to get comfortable. Another positive experience | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Sunil Warrier
    Friendly staff. Great service. Service manager Jon has always been helpful and very detailed | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ James Meek
    Cal Angus, the EV specialist, was very knowledgeable and helpful in the purchasing process. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Bracken
    Ryan in service was great. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Ted Girard
    Jon was responsive and very helpful. I got a loaner car immediately and they fixed my car within a few days. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Kim Kleine
    Staff are professional and friendly. Location is very convenient. The waiting room has 2 massage chairs. Need I say more? ?? | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Marco Martines
    Great service experience. Well worth the drive! | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Dianne Berry
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ wayne
    Service advisers extremely helpful. Job completed in record breaking time. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Leslie
    Colonial Volkswagon is an incredible dealership. Scott Bregnard is a fantastic sales person. He listened to my needs and was fully transparent with the deals that were being offered. He personally ensured everything was done to perfection for pick up of my new car. He did not try to upsell me on anything. He treated me fairly and is | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Ju Yin Yang
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Kathleen Fredo
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
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