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Tracy Volkswagen, Inc.

★★★★★(17)read reviews

686 Iyannough Rd, Hyannis, MA 02601

(508) 815-4586 Ask About Our Service Specials!

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Mon: 8:00 AM - 5:30 PMTues: 8:00 AM - 5:30 PMWed: 8:00 AM - 5:30 PMThur: 8:00 AM - 5:30 PMFri: 8:00 AM - 5:30 PMSat: 8:00 AM - 1:00 PMSun: Closed

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Customer Reviews

★★★★★ Rosa Simpson
Avoid the service dept!!! First red flag was that they make you leave your car for the entire day just to have an oil change done. (Takes about 45 minutes at Toyota dealership.) Not practical, especially if you live on the outer cape. Bigger issue though was our Jetta has had the fuel censor wire chewed by rodents, VW charged us abou | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Dan M
Incredibly inconvenient to have your car serviced there. It feels like it's by design so you can't get the things you paid for in a warranty. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Dontae Tracey
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2/22/2026 12:00:00 AM | Google
★★★★★ Erin Terkelsen
I can't say enough nice things about these folks. From sales (Steve is extremely kind and knowledgeable, while Brittany was so easy to work with) to service (Chris is a pro and really knows her stuff) to parts (I'll admit I forgot the guy's name who helped me with my coolant issues!) to management (Jim is a true believer in community | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Erika P.
AVOID FOR SERVICE! Just lousy communication, customer service and workmanship throughout. They RUINED a $300 tire while repairing a frozen-lug-nut wheel, DID NOT admit it, and stuck an inferior plug in to cover their mistake. (I could have had a blow-out on the highway drive back home. This is almost legally actionable.) Complete la | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Jessica
I had such a great experience at Tracy Volkswagen! Nate was awesome. He is super knowledgeable about Volkswagens, friendly, and made my whole family feel comfortable from start to finish. Jay and Thomas were also wonderful and helped make the process easy and stress-free. Everyone worked together to make sure everything went smoothly | Read Full Review
11/4/2025 12:00:00 AM | Google
★★★★★ Tatiana Zelaya
I’m very disappointed with the service department at Tracy Volkswagen in Hyannis, especially with Christine Legere (Master Service Consultant). This is the second time I’ve had an issue with my 2022 Volkswagen leaking oil and instead of receiving help or understanding, I was met with an unpleasant attitude. Christine speaks to custo | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Carmen G
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10/1/2025 12:00:00 AM | Google
★★★★★ Erika Myllmaki
First car I’ve bought on Cape! Jorge was amazing! He brought me on a great test drive and explained everything about the car from beginning to end! Joe was great with finance and I got homemade Brazilian cookies when I was hungry! All the staff were extremely pleasant and accommodating! Now I drive a beautiful almost new certified p | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Angela Laurent
This dealership is professional, courteous, and organized. Christine is amazing, and I will never take my car anywhere else! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Scott Liebkemann
Devin and Chris in service are wonderful to work with! We had an AC compressor fail at the worst possible time this summer. They had the parts in hand with in a couple of days and the car was ready shortly after that. They delivered a brand new loaner to our home (45 minutes away) at 8am so that we could continue life normally. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ J R
Brought 3 vehicles cash, and had many issues with one . Tracy vw tried to scam me. Got one back from maintenance with dent in it . e-mailed called got zero response.. never should you buy a vehicle from them!!!! Unprofessional condescending dishonest.To top it off loaner car was full of bird shit had to go wash it. Brought 3 more ve | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ meredith maker
Phil Maker found me the id.4 of my dreams and made it happen! Thanks to him, Sales Manager Joe, and the team at Tracy VW ?????? | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ sophia caucci
I went here on a Monday with a beyond broken car, and on Tuesday I drove a brand new one off the lot. I was in a tricky situation as my car had a lottttt of negative equity and 0 value, but Jorge and Jay were super accommodating and did everything they could to make the transition easy, affordable and insanely quick. They were very t | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Jamie D
A big thank you to Jorge Rojas and Jay Canute for getting me into my new 2025 Jetta. Their professionalism and dedication to the customer is bar none. I highly recommend Tracy Volkswagen! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Tatiana Wabrek
Tracey Volkswagen is hands-down the best dealership I've ever worked with. Their team was incredibly honest, knowledgeable, and made me feel completely at ease throughout the process. I would 100% return for my next car purchase. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Adam
Brought my Jetta there for a new key, they wanted the car for the entire day to make and connect a key! Really entire day for a new key? The girl in service department was nasty and should not be in customer service. Chevy dealership can do them right at the service desk. | Read Full Review
6/1/2025 12:00:00 AM | Google

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