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Gervais Volkswagen of Lowell

★★★★★(67)read reviews

6 Industrial Ave., Lowell, MA 01851

(978) 735-4291 Ask About Our Service Specials!

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Mon: 8:00 AM - 5:00 PMTues: 8:00 AM - 5:00 PMWed: 8:00 AM - 5:00 PMThur: 8:00 AM - 5:00 PMFri: 8:00 AM - 5:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Jimbo21
If you are looking at this dealership, I would say stay away!! I did get a car from them and the experience was not good. You are better off going some place else. | Read Full Review
4/19/2026 12:00:00 AM | Google
★★★★★ David Aubin
Updating my review—management stepped in and made it right. They reimbursed me for the repair and handled it fairly. I appreciate them standing behind their word and taking care of the situation. Bottom line: Fair business that follows through! No one does that, except Gervais! Thank you!!! | Read Full Review
4/9/2026 12:00:00 AM | Google
★★★★★ Mark Murphy
What a terrible experience. My son bought a car this weekend and the salesperson sent his registration documents to the wrong place, blamed my son and his insurance company, and when he realized his mistake his response was “what do you want me to do?” For starters take accountability and have some respect for peoples time. Once the | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Kimberly Desir
This is a review for the service department only. Nick and Marcos at the service department were great. I had a long process dealing with insurance but Nick was extremely helpful and responsive during the entire process. He kept me informed every step of the way. Car was even freshly washed when it was time to pick up! | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ L J2
I just wanted to take a moment to thank Nick and Volkswagen's techs for taking the time to inspect my brakes when I noticed a strange sound. From the moment I brought my vehicle in, the team was attentive, professional, and quick to address my concern. They thoroughly checked everything, explained what was going on in a way that was | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Ryan Hawes
This dealership is the stereo typical nightmare dealership. It is a sad representative of the brand VW. I bought a 2017 vw gti, I didn’t even make it home before I smell a very strong burning smell and saw smoke coming from under the hood. This same night, the e brake also broke. Brought it back and it needed a new clutch. After I ha | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Lukasz Wisniewski
Great experience! Luca was very kind, helpful, and never pushy during the whole process. He answered all my questions and made the experience smooth and stress-free. I highly recommend working with him if you’re looking for a Volkswagen. | Read Full Review
3/17/2026 12:00:00 AM | Google
★★★★★ David Aubin
Test drive: brakes failed and were leaking fluid. Gervais agreed in writing to fix them. Picked up the truck 6 days later and was told it was repaired—halfway home the brakes failed again with the same issue. Had to fix it locally for $240 because it wasn’t safe to drive back. Gervais refuses to reimburse me despite their agreement | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Ryan Hawes
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3/14/2026 12:00:00 AM | Google
★★★★★ Tori J
Great sales and service department! Very efficient and professional when I purchased my car. | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Vin Patel
Excellent service | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Nancy Boyle
All good except two hours fifteen mins is too long for an oil change and tire changing. I am always pleased with the personnel at. Grervis but really missed the snacks!!!! | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Keith James
The service department always takes care of my cars! | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Whitelilyvibes
Many cars | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ david cantalupo
Excellent service and they make recommendations on what else needs maintenance but don't pressure you to get it done. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Marriam Shah
Every single time I deal with Volkswagen Gervais in Lowell, I regret bringing my car there. The only reason I ever returned was because a module reset could only be done by the dealer, otherwise, I would have never gone back. I came in for a specific diagnostic issue, yet every visit turns into an exhausting and unpleasant experience | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Jim
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2/1/2026 12:00:00 AM | Google
★★★★★ Rick Mahoney
Quick, pleasant service | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ John silva
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2/1/2026 12:00:00 AM | Google
★★★★★ Santhanand kumarapu
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2/1/2026 12:00:00 AM | Google
★★★★★ anne james
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2/1/2026 12:00:00 AM | Google
★★★★★ kerri mcgrath
Do not buy a used car from here. I bought a car and within 6 months I have needed new struts 1800 and now a new alternator oh and electrical issues and they won't cover it or fix it. Brought it in to get it the struts fixed and they said they couldn't fix it but their partner Lincoln could. They kept it for 1 week and I had to ren | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Randy Stonge
Easy to schedule and great service as always | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ emma
I will never consider doing business with Gervais as they evidently do not even take road safety seriously - whoever drives your company van with GERVAIS in huge letters should probably consider (1) they are publicly representing & advertising their business & (2) you should not be aggressively tailgating especially in the wintertime | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Mike Cerra
Awesome experience buying my Tiguan at Gervais VW! Everyone from Kevin, Tony, and Dan made the buying process simple. Highly recommend if you’re looking at buying a VW! | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Bruce Hird
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1/1/2026 12:00:00 AM | Google
★★★★★ Alan Arruda
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1/1/2026 12:00:00 AM | Google
★★★★★ Amanda Cecere
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1/1/2026 12:00:00 AM | Google
★★★★★ Dana Huber
My door handle broke less than 2 years ago. It is broken again. They charged me over $200 for the diagnostic and then want me to pay over $800 to repair it again. They only guarantee the door handle for 12000 miles, which is an absurd way to measure the lifespan of a door handle. I’ve never had a door handle break once on the lifetim | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Nancy
I had a very disappointing experience with this place. The owner’s son was our salesman and neither him nor his father ever answered a single phone call I made. After I paid them, in full, they told me that they did not have the title to the car and it would take a few days. The few days turned into three weeks.They informed me that | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Katelyn Mazaka
Purchased the Atlas here in April. Car has 7,000 miles on it. Dealership has had it for about a month total and unable to fix the issue that keeps the check engine light on. Not on have they not fixed it they’ve been very flippant and not apologetic at all. Unbelievably poor service. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Daniel Belschner
Nick is a Rock star to me. He always gets my car on when I need it and lets me know what’s coming up next and we schedule it out for my next appointment with no pressure at all. Great customer service. Thanks Nick @GervaisVW | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ David Burrows
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12/1/2025 12:00:00 AM | Google
★★★★★ Donna McMahon
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12/1/2025 12:00:00 AM | Google
★★★★★ Jessica Costa
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12/1/2025 12:00:00 AM | Google
★★★★★ Zach Moeller
If you feel like waiting forever and constantly needing to follow up then this is the dealership for you. Be sure to double and triple check everything. It took a week for our new car to be ready. Not to mention waiting in the dealership for 3-4 hours after already having the car and deal worked out before hand. After 1 month I am st | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Monali Shah
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11/1/2025 12:00:00 AM | Google
★★★★★ Amanda Stinson
Nick and Marcos are just awesome customer service reps. I wish every time I have to do any business, the reps were like these guys. Super friendly and the problem was described in a way I could understand and NO upselling! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ halo 2 jackal sniper
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11/1/2025 12:00:00 AM | Google
★★★★★ Robert Gordon
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11/1/2025 12:00:00 AM | Google
★★★★★ Rebecca Houle
Very happy with Nick in service. He has been amazing with accommodating service on my car and keeping me updated on things as they happen. I feel very comfortable taking my car here and know I will be well taken care of! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Nia Salgado
Jon Silva was very helpful in the process. He helped me find a car within my budget that had all my needs. I’m very happy with my car and the car buying process. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ David Kalanzi
All the staff at the Volkswagen department are awesome. I give a shout out to the service department team for their excellent job always rendered to me. Thanks | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Joseph Mcmullen
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11/1/2025 12:00:00 AM | Google
★★★★★ Maria Victoria Albright
Gervais VW Service is okay for routine maintenance, but we had a bad experience with them regarding a more complicated issue. After keeping our car for 30+ days and charging us $4776.78 for a J519 repair, they finally informed us that the car was ready to be picked up. When we picked up the car on 10/11, we noticed the air fan no lon | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ 21dfoulds
Terrible experience. Sold used vehicle after covering up major issue. Took vehicle in on warranty repair for 6 weeks then didn’t even correctly repair what they said they were doing. Service records don’t match what they said they were repairing. Stay away | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ Emily Gallen
Extremely Disappointing Experience - Unprofessional and Disorganized. I was ready to purchase a new VW Tiguan and had agreed on a price after multiple discussions. I was fully prepared and drove over an hour to the dealership to purchase and pick up the car, but I was told last-minute that I didn’t qualify for a graduate discount I | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ Lionel
Bought a used 2010 genesis from them. I am very happy with the car but it ended up having a brake failure about a week into ownership. It was still under warranty so I got it towed there and they handed it quickly and flawlessly. My salesman, Savian was professional and very helpful throughout buying and getting the car repaired. Des | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Julie Vaughan
Kevin was excellent to work with. Buying a car can be stressful but he made it simple. The experience was positive and my new Tiguan is great! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Derek Liberty
Lilliana is great! Keith technician is top notch! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Eric Foster
I'm a Volkswagen owner for the last 40 years. A simple service took twice as long and cost twice as much as originally indicated. The service advisor also gave me the line "I'm deducting the $40 fee for shot materials to give you a break. ". I've used a lot of different Volkswagen service departments and I will not use this one aga | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Romeo z
People were very friendly and helpful, communication was amazing they helped explain everything that I didn't know | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Brittany Lewis
I would never return to this dealership for any type of service. My concerns were dismissed and ignored, only for them to later be corrected by a local mechanic. The staff here is rude, condescending, and clearly more interested in brushing customers off than actually helping them. Save yourself the frustration—go somewhere that resp | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Kristi Iozzo
I would not recommend purchasing a vehicle from this dealership — even if you get everything in writing. When I was finally ready to buy, I came fully prepared. I provided my trade-in details, payoff amount, income info, and even completed financing online. I told them I didn’t want to spend hours at the dealership — I wanted it all | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Brian Lawrence
Recently purchased a VW best transaction ever! Highly recommend and will definitely be back in the future! | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Davin
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9/1/2025 12:00:00 AM | Google
★★★★★ Chris Jewell
If you like throwing away money to have your car serviced and/or repaired, make sure to visit this dealership. It cost me $400+ for their professionals to find out I had an electrical grounding issue that only required a $12 cable. It was also going to be $1,000+ to have TPMS purchased and installed, whereas Town Fair Tire only charg | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Eric James G
The service department, Particularly Lilliana, Always takes care of us and our needs for both of our Volkswagen‘s. As an understatement, I am a slightly particular guy myself when it comes to the service of my cars. The team is always gracious enough to have a phone conversation regarding any of my specific needs or concerns. They a | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Karen Ibey
Most dealings were positive despite going periods of time with not getting back to us. On the day of our appointment to pick up our vehicle however, with 4 days notice, it wasn’t ready. Nobody had taken stickers off, nobody had programmed it. We spent a long time waiting for them to prep it, which should have already been done. Also, | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Frank Gioia
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7/1/2025 12:00:00 AM | Google
★★★★★ SSP M
Called made an appointment for service. Girl on the phone said they'll send me an email regarding my appointment. Never got it. The day the service department worked on my car they sent me a text of all the diagnostic, findings, and recommendations. Total was almost 10k. I called ask to speak to the service department if it was due t | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Sara Moore
The Service Department is AMAZING. The representatives walk you through every step of the service and discuss various options related to the repairs needed. | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Al Mucci
We bought from both VW and Kia. Very nice dealership. Anytime we have any issues they take care of it quickly. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Elias Tsionis
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6/1/2025 12:00:00 AM | Google
★★★★★ E john
I love my car, and I and it were treated very well. They are fabulous at VW Gervais, when you leave you feel like you have new friends | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Mark O.
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5/1/2025 12:00:00 AM | Google
★★★★★ Vic Rodrigues
Awful service make sure they call you before they perform any work otherwise it’s just gonna do it and charge you for it | Read Full Review
5/1/2025 12:00:00 AM | Google

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