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Fathers & Sons, Inc.

★★★★★(32)read reviews

434 Memorial Ave, West Springfield, MA 01089

(413) 271-9776 Ask About Our Service Specials!

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Mon: 8:00 AM - 5:00 PMTues: 8:00 AM - 5:00 PMWed: 8:00 AM - 5:00 PMThur: 8:00 AM - 5:00 PMFri: 8:00 AM - 5:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Kelly Connors
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8/29/2026 12:00:00 AM | Google
★★★★★ Kristina Beauregard
My experience with Dave was awesome! He was super helpful and very knowledgeable. He listens to exactly what I wanted/needed and was able to get me in a vehicle that worked perfect | Read Full Review
8/27/2026 12:00:00 AM | Google
★★★★★ Paul DiVirgilio
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8/22/2026 12:00:00 AM | Google
★★★★★ Angela Curran
My experience is that this dealer over charged me for an oil change. The charge was $149.95 and that was with a discount coupon I gave them. I am just getting an oil change for the same car at the Northampton dealer for $112.00. I had switched to the Northampton dealer because I was unhappy with the way the service advisor delivered | Read Full Review
8/20/2026 12:00:00 AM | Google
★★★★★ Abigail Sheehan
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8/15/2026 12:00:00 AM | Google
★★★★★ Sarah Paier
The easiest process ever. There was no pressure and they came through with everything they said they would! Dave was great and Jason and Manny too! Will return when i need another vehicle ! | Read Full Review
8/3/2026 12:00:00 AM | Google
★★★★★ Donna Gulluni Wright
Everybody was great, but I think it was the wrong decision to take Emilee away from Volkswagen and put her over in the Audi place. Makes no sense. She knows all her Customers by heart and gave us great service. Very disappointing. | Read Full Review
7/30/2026 12:00:00 AM | Google
★★★★★ Karen Spearman
I initially looked on the website at a used Volkswagen Atlas Peak Edition, only to find out that is was sold. I had the pleasure of being contacted by salesman Dave, who assisted me in finding a 2026 Atlas and getting me out of my current lease, as well as getting me a good trade in deal for my used vehicle, with discounts and incent | Read Full Review
7/23/2026 12:00:00 AM | Google
★★★★★ ktjaszek
We leased our 3rd VW Tiguan in a row from Fathers and Sons in West Springfield. There is good reason for this. We love the car (as we have loved 3 Passats, a Beetle, a Saab and an Audi that we purchased over the years) but everyone knows you can go other places for these cars. We highly recommend F&S for anyone interested in a VW, Au | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Laura Coe
I did not plan on leasing a new vehicle when I came into Fathers & Sons VW of West Springfield for a test drive…. I figured, like many dealerships, I'd rule out another SUV Make and Model on my continued car shopping list… Everyone we came in contact with during our visit were pleasant, friendly, and incredibly helpful. Smiles all | Read Full Review
7/14/2026 12:00:00 AM | Google
★★★★★ Johanne Komack
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7/12/2026 12:00:00 AM | Google
★★★★★ Nico
?Stay far away—absolute price gouging, fake charges, and warranty dodging. ?This dealership is actively taking advantage of its customers and falsifying service records. ?A close friend of mine brought her 2025 vehicle in for a standard oil change that should have been completely covered under warranty. Not only did they charge her $ | Read Full Review
7/4/2026 12:00:00 AM | Google
★★★★★ cassie lebel
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6/30/2026 12:00:00 AM | Google
★★★★★ Cole Lovley
Worst service experience ever. Dropped my car off for an appointment at 9am for an oil change and tire rotation, was told it would be done in two hours. 7 hours later and the car is still not done yet. Poor communication from the start and zero respect for peoples schedule or time. | Read Full Review
6/29/2026 12:00:00 AM | Google
★★★★★ Tanner Sousa
Love purchasing with Fathers and Sons. I asked the same team to get me into an atlas I wanted and I was driving my brand new atlas home a few days later. No hassles, no hang ups. Great team. | Read Full Review
6/17/2026 12:00:00 AM | Google
★★★★★ Denise Twining
I always have the best experience with fathers and sons! My son Chandler Twining is awesome. And works so hard and Tony and Dave were wonderful with the simplicity of the transfer and the help in identifying all the new items in the new car. | Read Full Review
5/30/2026 12:00:00 AM | Google
★★★★★ Brianna Bennett
I highly recommend this dealership to anyone looking for a smooth and stress-free car buying experience. They were incredibly easy to work with throughout the entire process from my trade-in to purchasing and financing my new vehicle. The team was fair, transparent, and very willing to negotiate to make sure I got a great deal. Dave | Read Full Review
5/28/2026 12:00:00 AM | Google
★★★★★ Cemil Yildiz
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5/27/2026 12:00:00 AM | Google
★★★★★ Chelsea Savageau
I had such a wonderful experience working with Manny today! I came in doing my research and he was patient, knowledgeable, and never made me feel pressured. After a disappointing experience at Audi next door, Manny completely restored my faith in the car buying process. He treated me with respect and made what can be a stressful expe | Read Full Review
5/14/2026 12:00:00 AM | Google
★★★★★ K.S.
I would like to voice appreciation for a stand-out team member at Fathers&Sons VW in WestSpringfield, MA - Manny Quinones. I wasn't planning on car shopping, but was in a car accident and found myself having to, despite also dealing with challenges from a concussion. I spent a few months intermittently trying to work on this car goa | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Tom Sweden
Great customer service! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ S
Cannot imagine why it’s so difficult to respond to your customers. My car was sitting on their lot for an entire day with little to no communication regarding how they could help me. Told me I had no warranty. Never answer the phone and takes hours to respond to texts. I called Northampton VW (usually have service there) and Wellesle | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Laura Mendes
Emmalee and team are always responsive with service and take good care of me and my VW. | Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ Jean Alvaro
The dealership has been very nice especially a customer service employee named Manny. I have been back with some issues (nothing mechanical) with internet etc. Everyone had been friendly and accommodating | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ James Christy III
Very Professional. Not your average car buying experience. I got my self all prepared for a battle and was politely greeted with reasonable prices at the door. This place gives car dealers a good name. See Angela she's the best! Update: I got another Atlas this time a 2024. The service department is very unprofessional. Whether it's | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Diane Bellefeuille
I have a 2023 Jetta have trouble with the coolant vaporizing brought my car to Fathers and Sons they all are so nice and helpful.I would recommend them. | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Mindy Brodecki
We just purchased a pre-owned Rav4 from Fathers and Sons. Dave Flenke our Product Specialist was incredibly helpful. Every associate I have dealt with has been professional, kind, friendly and knowledgeable. This was my first dealership purchase, and I was very impressed with the level of care we received. A very positive experience | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Andrew Phillips
Out of all the parts departments I deal with, this by far is the worst. Price and service both are terrible. | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Matthew Sr Pilon
Great waiting room. Customer comfort. Service was good, made a video of what I needed done. A little pricey | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Chance
Unwilling to help or assist in any way. I called for a warranty question and they refused to confirm or deny if something is covered under warranty without even looking at it. They didn't even want to hear what my concern actually was, they just kept repeating over and over again that it must be looked at by a technician. It sounded | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Mark Lashway
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9/27/2025 12:00:00 AM | Google
★★★★★ Shay Flavin
Personable and professional reception agent. Understood my issue and provided a timeline for it's resolution | Read Full Review
9/27/2025 12:00:00 AM | Google

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