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Patrick Volkswagen Auburn

★★★★★(45)read reviews

519 Washington St, Auburn, MA 01501

(508) 859-4181 Ask About Our Service Specials!

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Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: 8:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Lynn Said
Luke Ledezma was great. From the moment I reached out about a particular car I was interested in, to the moment I walked into the dealership to do a test drive...he was friendly, knowledgeable and patient with all of my questions. He took the time and I didn't feel rushed. When my husband and I returned so my husband could test d | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Carla Silva
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11/13/2024 12:00:00 AM | Google
★★★★★ Shaari Shigio
Service Department is terrible. Had my truck in after it was stolen and it took forever to get them to do what they said they were going to do. They never get back to you. They never call you back. They screen their calls so they don't have to talk to you. I called on another number right after I called on my cell and guess what | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Kevin Mahoney
Leo Atamy in sales was terrific to deal with. Very knowledgeable and easy to work with. We will highly recommend him to our friends and family. | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Jessica P
Came to Chevy looking to buy my daughter her first car. She is in the military. Coming back from her first deployment. We were looking at a charger. Spoke with Adnan. We took it on a test drive. Took it on the freeway. When breaking the car shook violently. I am assuming it's the rotors. Chevy and David Perez said they were selling i | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ J.C. C
5 Stars for Alex Saidak and David from Sales/ Alex is an outstanding salesperson. We met three times before we decided on which Tahoe trim to go with. He walked me through the process, and was no-BS and very straightforward. By far, this may have been the smoothest transaction I've ever had. 5 Stars for Kevin at service. 2 Stars be | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Sergio Gonzalez
We had a fantastic experience working with Taj Singh on our Chevy Suburban purchase. He was responsive, professional, and made the whole process feel smooth and enjoyable. Taj wasn't pushy or overly sales-focused; he genuinely listened to what we wanted and worked tirelessly to find us the perfect truck at an excellent price. Highly | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Juan Carlos Deras
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10/16/2024 12:00:00 AM | Google
★★★★★ Thomas Polack
Great experience from start to finish . The Patrick team made buying a car fun! My salesman was awesome and the manager made the deal simple! | Read Full Review
10/16/2024 12:00:00 AM | Cars.com
★★★★★ B P
Kevin Vuong in service took great care of me! He was friendly and his customer service gives me confidence I should come back! ?? | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Dave E.
The ignition cylinder on my 2011 VW Jetta TDI froze so I had it towed to Patrick VW where I met Service Advisor Mike A. Mike went above and beyond to make sure that my car was back up and running, in short order. I was exceptionally pleased with their work and overall service. I'd definitely return there for more service, in the futu | Read Full Review
10/12/2024 12:00:00 AM | Cars.com
★★★★★ Denis Pietershanski
My scheduled (10/09/24) appointment was on time and the "shift to park" issue on my 2018 chevy volt appears to be resolved (same issue ~4 yrs. ago). Hence the two stars Vs. zero stars. When I dropped my chevy Volt off (Dublin, CA) the rep (Kevin Vuong) stated this is a common issue and would be covered at no charge. I had this issue | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ blake blevins
Fourth time having my truck, which is still under under drive terrain warranty, in the shop for the same issue but with a different “fix” and each time I’ve had to pay for a rental car out of pocket. I was not told initially that the dealership reimburses for car rentals and once told, I was instructed by the service advisor to bring | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Bo S
Great service at Dublin Chevy. Always professional, fast reliable and courteous. Definitely recommend getting your vehicle serviced at this location | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ M Miranda
They always do a good job for us. The staff is very friendly and helpful. | Read Full Review
10/10/2024 12:00:00 AM | Cars.com
★★★★★ Jennifer Hampton
We bought a truck here with Phil. They delivered our truck two days late and it came unserviced after they kept it two extra days. No windshield washer fluid, sticky glue still on the truck. Black bow ties were included in the price of the vehicle but bow ties were not installed. We’ve contacted them multiple times they said they wer | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ JD
On a very basic newer small SUV,…Absolutely CRAZY CRAZY 22,500 mile service. $565!!!! Oil and filter, tire rotation, cabin air filter…then some ridiculous “air conditioning odor treatment” (I’m a car guy and I’ve never heard of this) and then a crankcase breather filter. $565!!!! Went to Spee Dee and got a 1 hour, while you wai | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ Stephen HINKEL
My experience with car dealerships has traditionally been a rocky and adversarial one. Not so with Rick Enos at the Dublin Chevrolet Service department. Rick was very straightforward about what was ‘suggested’ and how much it would cost. He didn’t try to upsell me at all and was fine with me-the car owner-make the decisions about ser | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Forever Etched
They were incredibly helpful and professional. Mitchel answered all of our questions, no pressure and followed up with us after the purchase to see if we needed anything. This is our 3rd GMC purchase over the years and this by far was our best experience. Highly recommend. | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ THB
I purchased a certified used VW. The car was clean and in good condition. The process took a couple of days to buy the car but the salesman Andrew kept me in the loop. Clean dealership with good inventory. | Read Full Review
10/1/2024 12:00:00 AM | Cars.com
★★★★★ Ibette Regalado Vargas
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9/30/2024 12:00:00 AM | Google
★★★★★ Maureen
I brought my car in to be serviced. The customer service people are very nice especially Erika and Sarah. | Read Full Review
9/26/2024 12:00:00 AM | Cars.com
★★★★★ David Isenberg
Rick, my service and advisor was awesome. He told me exactly what was gonna happen and how long it would take and he was right on the button. Nice, friendly and knowledgeable.. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Ross
Courteous service and parts department. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. | Read Full Review
9/24/2024 12:00:00 AM | Cars.com
★★★★★ susana cortez
I am very happy with the dealership. Luke Ledezma was great and very helpful. He made the process of purchasing my first new car easy. Everyone at the dealership was friendly and helpful. From the start of looking into cars I was stressed out trying to figure it out but my experience with Luke and the dealership was great. I didn’t f | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ yesenia Quintor
Phil was our sales person he was amazing. Everyone was nice and friendly as well. | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ robert murcia
The journey for my dream truck started out of necessity when my transmission went out a couple days ago. I was filled with anxiety and worry. My feelings only worsened when talking with other dealerships. Finally I found Dublin Chevrolet online and called to get help. Michael Lu answered and immediately got to work. He connected me w | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Mike H
Sales manager James was great | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ Mandy
I made an appointment with Ramez to look at a VW Atlas. My husband and I arrived for our appointment and were shown an Atlas that met our requirements. We test drove the car and began looking at our options available on the lot. Having never seen the car before, we wanted to see and understand the various choices and options availabl | Read Full Review
9/8/2024 12:00:00 AM | Cars.com
★★★★★ Anita Ferrick
We took our truck in on 8/15, for a simple 105,000 mile service. Employee test drove our truck and broke one of our side mirrors. We spoke with Toby Brown in regards to the situation and how he can rectify it. Mr. Brown informed us that he was going to order the mirror on the 15th and communicated with us to bring in the truck on the | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Andres Rodriguez
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9/3/2024 12:00:00 AM | Google
★★★★★ Tyson Brown
I had a great experience with Luke Ledezma that started online and finished in person with the purchase of a 2024 Chevy Tahoe Z71. The dealership experience was comfortable and efficient. Luke and the team took great care of us. | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Jeffrey Grounds
Great service team! Appreciate their top notch service | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Aarij K
ASIHA CAIN. Took 5 days to even look at my car and tell me what's wrong. Customer service reps/service advisors NEVER pick up the phone and when I leave vmail, the response is hours or the next day. No regular updates on status for days. Horrible... | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Sgilrein3
We recently had the pleasure of working with Justin as our sales rep, and I can't recommend him highly enough. Justin demonstrated a level of professionalism and expertise that made the entire car-buying experience seamless and stress-free! In literally just a matter of minutes, Justin guided us through the process with remarkable ef | Read Full Review
8/12/2024 12:00:00 AM | Cars.com
★★★★★ Pete
Can't say enough great things about Cristian, Sara and the VW service dept. Did a lot of work on my kids' 2016 Jetta and were completely transparent, went above and beyond. | Read Full Review
8/11/2024 12:00:00 AM | Cars.com
★★★★★ Kamesh Chivukula
I recently had an incredibly bad and frustrating experience with the sales team at Dublin Chevrolet. From the moment I stepped onto store, felt disrespected the way sales team treat customers (especailly people sitting behind the glass cabin). The biggest reason i walked out of the store was The sales manager David, who was outrageou | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ Cody
Horrible service. Made an appointment for a part install from a diagnostic from your dealership. The part was never ordered so I had to call the parts department myself and ensure the part was ordered again. I bring the car back to get the part installed (seat heater element cushion) When I pick up the car I notice the trim around th | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ shazeen mirza
Very bad customer service and the manager James is not helpful at all | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Derek Hoffman
Absolutely atrocious service. This place will never get another penny from me. I took my Chevy Spark in to get the water pump replaced and I have never experienced such incompetence in my life. I dropped my car off on a Friday evening and was told that would put me first in line for service on Saturday. Saturday goes by and I don't | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Cotejjjj
I have brought my car in there and the engines has had to be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it back to the dealership. It has been nothing but problems it is under warranty, but we’re still told we will be charged over $3,000. | Read Full Review
7/28/2024 12:00:00 AM | Cars.com
★★★★★ ???
I got the heartful help from Mr. David Urbach during the whole process. He explained related things in decent details which sounds clear and helpful. His approach is just professional and perfect. | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ ricky carroll
My service advisor was very helpful, and my shuttle driver Veronica very nice. | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Ron Caputo
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7/9/2024 12:00:00 AM | Google
★★★★★ Abao Aweikago
Thanks to Taj for being real down to earth for my purchase of the m new Chevy Blazer! | Read Full Review
7/4/2024 12:00:00 AM | Google

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