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Fitzgerald Volkswagen of Annapolis

★★★★★(121)read reviews

34 Hudson St, Annapolis, MD 21401

(410) 919-9856 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Stuart Kerr
Service department was very informative. When I picked up my car I had to readjust the seats and mirrors. Not just a little bit, from the seat in almost in a laying down position to the mirrors all over the place. | Read Full Review
8/30/2026 12:00:00 AM | Google
★★★★★ Howard Smith
Excellent customer service and car care. The service team diagnosed and repaired my vehicle. During the process they kept me informed about cost and completion estimates. Additionally, they identified an additional issue, checked for warranty coverage, and ensured it too was addressed. I am very happy with the results; it feels like | Read Full Review
8/29/2026 12:00:00 AM | Google
★★★★★ Courtni Banaci
Loved my experience here! Customer service is on point and they offer free snacks! Will be returning! Jenny is exceptional! | Read Full Review
8/29/2026 12:00:00 AM | Google
★★★★★ John Ickes
Jen K is the best!!!! Goes above and beyond!! | Read Full Review
8/29/2026 12:00:00 AM | Google
★★★★★ kevin mullen
Excellent customer service by Mike Sheehi | Read Full Review
8/28/2026 12:00:00 AM | Google
★★★★★ Shana Galloway
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8/28/2026 12:00:00 AM | Google
★★★★★ Elisa Minarick
Fitzgerald Volkswagen Service Department is wonderful. Knowledgeable staff, very polite and always kept me updated. | Read Full Review
8/28/2026 12:00:00 AM | Google
★★★★★ Barbara Markham
The phone receptionist was helpful and set up an appointment for me for the same day. (I had called another auto service co. and they said their first opening was Sept 23rd). When I arrived the service agent greeted and asked what I was there for and got the order set up. It didn't take too long to get the diagnostic work done and I | Read Full Review
8/28/2026 12:00:00 AM | Google
★★★★★ Amanda Steele
Jen was great! | Read Full Review
8/26/2026 12:00:00 AM | Google
★★★★★ Yc Wynn
Excellent Service . Customer service was awesome as well. | Read Full Review
8/26/2026 12:00:00 AM | Google
★★★★★ Pearl Winston
I've been putting off getting a recall service fixed for too long. I scheduled and needed to cancel last minute. The support was understanding. Alternatively I was in the area and recognized that it would be the perfect time to drop it off. I called the service department and they were so accommodating. | Read Full Review
8/25/2026 12:00:00 AM | Google
★★★★★ Sharon Diaz
The staff was very kind, patient, and helpful! We had originally gone in for a different vehicle but found another that fit all of our needs and wants. The staff also made the experience very quick, comfortable, and best of all we did not feel pressured which other dealers had done! | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ Anita McCoy
Always receive great service here. Mike is top notch. Highly recommend. Mike and the VW team came up with a very positive solution to a repair on my vehicle. | Read Full Review
8/21/2026 12:00:00 AM | Google
★★★★★ Danae Brown
The service department was very good and helpful, they truly care about you as a person not just the vehicle and your business. I had a very rough time getting my car there after it broke down in route to a maintenance routine service, and Jenn Kellermann was very sweet to be more concerned with my safety being the most important thi | Read Full Review
8/21/2026 12:00:00 AM | Google
★★★★★ Lynn DiSilvestre
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8/21/2026 12:00:00 AM | Google
★★★★★ Adam Christensen
Melissa and the rest of the team were great! | Read Full Review
8/21/2026 12:00:00 AM | Google
★★★★★ Jayson J Green (SonofJay)
Exceptional Service, Well Worth the Drive! I recently visited the service department at Fitzgerald VW of Annapolis, and the experience was night and day compared to my local VW dealership. I easily booked a 9:00 AM appointment through the VW app for an AC check and a couple of recalls, including the rear camera and engine cover. I | Read Full Review
8/21/2026 12:00:00 AM | Google
★★★★★ Topof Theclass
The promised a 1500 dollar repair worked fix my issue. It broke again ten minutes down the road . Prices are insane | Read Full Review
8/21/2026 12:00:00 AM | Google
★★★★★ Jason Wimer
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8/20/2026 12:00:00 AM | Google
★★★★★ Tania A. Vasquez
I was traveling from New York to Maryland to visit family when my Atlas began experiencing serious engine trouble. Thankfully, the vehicle was still under warranty, but the issue became severe enough that the car was no longer driving properly. I contacted Fitzgerald Auto Mall and explained that I was from out of state and needed ass | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Lloyd Harrington
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8/19/2026 12:00:00 AM | Google
★★★★★ Beverly Wood
Fitzgerald Volkswagen service never disappoints. Once again they were friendly, efficient and honest. Great service! | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Vinny Scalio
Great dealership. Very nice people and very professional! | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Lenny Jachimowicz
Effortless, timely and courteous. Got the job done exactly as estimated. Couldn't ask for more. | Read Full Review
8/18/2026 12:00:00 AM | Google
★★★★★ BP Filmz
The service was amazing. Got me in and out, answered all my questions I had, and everyone was very nice! | Read Full Review
8/16/2026 12:00:00 AM | Google
★★★★★ Leslie Edsall
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8/16/2026 12:00:00 AM | Google
★★★★★ martha clausman
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8/15/2026 12:00:00 AM | Google
★★★★★ Kirk Cottman
Jenn at Fitzgerald Annapolis was an exceptional service representative; she kept me informed throughout the entire visit and was consistently helpful. The maintenance proceeded smoothly with no issues. A video detailing the progress on my vehicle was provided within 30 minutes of my arrival. Overall, the service was excellent. | Read Full Review
8/15/2026 12:00:00 AM | Google
★★★★★ Gene Zeiser
Service writer was very professional and provided complete details about what was manufacturer recommended for service at various mileage levels. Helpful with suggestions to get things done efficiently. | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Janet Lindsay
Anthony kept me appraised work. More than I wanted to spend, but confident it was needed. Gratefil for the loaner car! | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Tovia Edmonds
From the time I pulled into the bay to when I picked up my Atlas, the customer service was exceptional! Anthony and Trevor are reasons why I will bypass the dealership where I purchased to have my vehicle serviced at Fitzgerald. | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Todd Stephens
I made a appointment for my service. Your service attendant was friendly, courteous, helpful. I think his name was Anthony. I've had him many times in the past. Always been very helpful. They asked me if I wanted my car washed. I declined because I have a membership at a car wash. And I have a diesel with 200,000 mi so we were talkin | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Rebecca Quigley
This was absolutely the best sales experience I have ever had with VW or any other vehicle I've owned! I already use Fitzgerald VW of Annapolis for all my service appointments, but this was my first time buying a car here. It is my third VW Atlas, and buying this 2026 model was an absolute joy and I'm over the moon with this vehicle. | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Jas
10/10 service and communication. They work hard and operate with dedication to their craft. | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ patrick willis
Jenn was helpful and recognized the time when I wanted to be done. I felt as though he was working on my behalf! | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Gavin McCormack
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8/13/2026 12:00:00 AM | Google
★★★★★ Alison Flores
Had a great experience at Fitzgerald Volkswagen of Annapolis! I've visited twice, and Mike has always been fantastic, providing professional service each time. | Read Full Review
8/10/2026 12:00:00 AM | Google
★★★★★ Mike P.
Went in for routine service and oil change for my 2020 Jetta yesterday. I've been going to Fitzgerald Auto for well over a decade, and they always have serviced my vehicle with top-notch customer care. Keep up the Great work! | Read Full Review
8/9/2026 12:00:00 AM | Google
★★★★★ Daniel Rung
To be honest it's hard to feel confident when a mechanic is trusted to perform required maintenance on my car. However, VW Fitzgerald of Annapolis gives me this confidence through shared videos of performed measures. | Read Full Review
8/7/2026 12:00:00 AM | Google
★★★★★ T S
I had a great experience with Jenn at Fitzgerald Volkswagen of Annapolis when bringing my VW in for a recall appointment. She was very friendly and thorough from the start. She confirmed the appointment I had booked and took the time to go over the recalls with me to make sure everything that needed to be done was included. I had th | Read Full Review
8/7/2026 12:00:00 AM | Google
★★★★★ Tara Surlis Kelly
Fitzgerald VW did a great job with routine maintenance for our Taos. They were informative, helpful, concise and a very friendly & welcoming manner with each person I interacted with. The video of the Taos I received was a neat bonus. The complimentary car wash was appreciated. Excellent service experience! | Read Full Review
8/4/2026 12:00:00 AM | Google
★★★★★ ???????? ????????
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8/4/2026 12:00:00 AM | Google
★★★★★ Edwin Fernandez
Great customer service. | Read Full Review
8/3/2026 12:00:00 AM | Google
★★★★★ Michael Evans
Jen is a fantastic job of helping us work through the repairs on our car! Thank you! | Read Full Review
8/3/2026 12:00:00 AM | Google
★★★★★ Michele Rochelle
Service dept is absolutely the best . | Read Full Review
8/3/2026 12:00:00 AM | Google
★★★★★ Victoria Dawn
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8/2/2026 12:00:00 AM | Google
★★★★★ Nandana Balachandran
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8/1/2026 12:00:00 AM | Google
★★★★★ Lynnae Smith
Anthony was awesome and the service department was very friendly and fast. They even took me home while my car was getting serviced and picked me back up which was very convenient. They made my experience so easy and I will definitely come back for service again. Thank you for your hospitality! | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ Basel Turk
Ive been to a dozen VW dealerships for car service. Look no further, Mike Sheehi and Anthony were amazing. | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ Leila Brahimi
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8/1/2026 12:00:00 AM | Google
★★★★★ Hung Davis
Jenn is a consummate professional. | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ Devean Washington
Came here for my routine service and Jenn helped me out by showing great hospitality and patience. Will definitely be coming back. | Read Full Review
7/30/2026 12:00:00 AM | Google
★★★★★ linda miranda
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7/30/2026 12:00:00 AM | Google
★★★★★ Carey Kirk
The showroom is wonderfully old school, devoid of glitz and glam. The cars on display get the attention and isn't that what we are there for? The staff, from the front desk through to the service department are welcoming and are professionals. | Read Full Review
7/30/2026 12:00:00 AM | Google
★★★★★ Colin Middleton (thefonz000)
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7/30/2026 12:00:00 AM | Google
★★★★★ Chris Tiburzi
I have to come here for warranty service. I think I'll find a European car shop once my warranty is up. Haven't been happy with the dealership since I bought my car. It was dirty inside and out, found a nice gouge on the center console passenger side a week after I bought it. Never heard back about it. Needed an oil change, tire rota | Read Full Review
7/30/2026 12:00:00 AM | Google
★★★★★ Tom McArthur
Walk in limp mode. Gave me a ride home. Estimate in about 5 hours. Repaired next day as promised. | Read Full Review
7/28/2026 12:00:00 AM | Google
★★★★★ Nick Townsend
Great service would recommend | Read Full Review
7/24/2026 12:00:00 AM | Google
★★★★★ Craig Hall
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7/23/2026 12:00:00 AM | Google
★★★★★ Nick Booze
Great experience as always! The mechanic sent a video of my car to explain the inspection and work done to my vehicle. Waiting area is inviting and all staff members are super friendly and helpful. | Read Full Review
7/22/2026 12:00:00 AM | Google
★★★★★ Richard Mccree
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7/22/2026 12:00:00 AM | Google
★★★★★ Marisa Echavarri-Free
Had the absolute best experience with our salesman, Bret and finance manager, Conrad! Knowledgeable, low key and professional, they made the entire experience so enjoyable. We love our new Atlas! 5/5 Stars! | Read Full Review
7/19/2026 12:00:00 AM | Google
★★★★★ Darius Kyser
Professional and enjoyable sales experience! Working with Chris V. was exceptional, from the start he listened to what I was looking for and discussed options and next steps. Chris personable demeanor, knowledge and responsiveness allowed me trust his expertise. He remained engaged and updated me throughout the process of buying t | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ William Turner
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7/17/2026 12:00:00 AM | Google
★★★★★ Little Mountain LLC
Mike was great! He was informative and went out of his way to help me get a ride to and from the shop. In a world of people doing just what's necessary, Mike was willing to go the the extra mile in customer service! | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Karen Lode
This is my second purchase from Fitzgerald and have had a wonderful experience both times with John. He knew what I was looking for and was ready to assist. Highly recommend! | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Matt Biazon
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7/17/2026 12:00:00 AM | Google
★★★★★ Katherine Polevitzky
Jenn was amazing! Customer service excellence, knowledgeable, and overall great addition to Fitzgerald VW team!!! | Read Full Review
7/16/2026 12:00:00 AM | Google
★★★★★ Scott Sparling
On the way to visit our son and grandbabies I got a check engine light and when I got down to Maryland, I called Fitzgerald, which is the same dealership our son uses, and I can say that the dealership was absolutely fantastic in every way | Read Full Review
7/16/2026 12:00:00 AM | Google
★★★★★ Sheetal Patil
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7/15/2026 12:00:00 AM | Google
★★★★★ Rick Malchow
Excellent, professional service. The service consultant was very personable and helpful. There are VW dealers closer to where I live, but the service at Fitzgerald VW is well worth the extra miles. | Read Full Review
7/15/2026 12:00:00 AM | Google
★★★★★ Sarah Moran
Thanks for getting my vehicle in so quickly for routine maintenance and for fixing the seatbelt issue. I really appreciate the Lyft rides as well! | Read Full Review
7/14/2026 12:00:00 AM | Google
★★★★★ Terry Steele
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7/14/2026 12:00:00 AM | Google
★★★★★ Daniel Leahy
Jennifer was great keeping me.up to date on part arrival and replacement schedule. | Read Full Review
7/14/2026 12:00:00 AM | Google
★★★★★ Simeon Pollock
I dealt with Chris Veilleux while shopping for a vehicle, and unfortunately my experience was disappointing. From the beginning, his communication came across as condescending and arrogant. Rather than listening to what I was asking for, he seemed more interested in explaining why my goals couldn't be achieved. There was an unmist | Read Full Review
7/14/2026 12:00:00 AM | Google
★★★★★ Nicole Zapf
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7/13/2026 12:00:00 AM | Google
★★★★★ Kelli Baldwin
I had a great experience with Fitzgerald Volkswagon. My representative was very professional and knowledgeable about the things I needed. I would definitely use this organization for my future needs. | Read Full Review
7/13/2026 12:00:00 AM | Google
★★★★★ Nick C
Great selection of cars, was in and out in 2 hours just about the fastest I've ever bought a car. Mrs. Riley was extremely helpful. She made the process feel laidback, seamless, and fun thanks again all | Read Full Review
7/12/2026 12:00:00 AM | Google
★★★★★ Kevin Dolloson
I had to schedule a service appointment Fitzgerald VW in Annapolis because my hood release handle broke. Jenn Kellerman set my appointment, as she was my new Service Advisor. When I arrived, she discovered that I was still within my limited warranty and the fix would not cost me anything. Fantastic!! I also asked if the technician wo | Read Full Review
7/10/2026 12:00:00 AM | Google
★★★★★ L ROD
Fitzgerald VW of Annapolis service department was very helpful from start to end. They listened to my concerns with my 2018 Passat since it has over 215,000 miles. They responded with various options and a quote. Once we had an agreement I scheduled the appointment and brought it in. They worked on it in a timely manner. In the proce | Read Full Review
7/10/2026 12:00:00 AM | Google
★★★★★ Talks with Dr. D
Attentive, timely and kind | Read Full Review
7/10/2026 12:00:00 AM | Google
★★★★★ Chuck Greenlee
Anthony is my service advisor there and he always goes above and beyond to make sure my car is taken care of. He's honest and just very helpful when I bring my car there. I really appreciate it! Anthony, thanks again and thanks to the rest of your team there! Chuck Proud owner of a 2016 V-Dub Passat | Read Full Review
7/10/2026 12:00:00 AM | Google
★★★★★ Lyn Rockhill
2¹/2 hours for an oil change! | Read Full Review
7/10/2026 12:00:00 AM | Google
★★★★★ Ümit Çetin
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7/9/2026 12:00:00 AM | Google
★★★★★ Amy Rotondo
Called in the morning to schedule an appointment to have our Jetta looked at. We were able to drop it off by 2:15 that day. Jen was amazing! She is friendly and has great communication. She even ordered a shuttle ride for us back to our house since we did not have a ride. We received a phone call from Jetta within an hour with a vide | Read Full Review
7/8/2026 12:00:00 AM | Google
★★★★★ Dee Beaver
Didn't give 5 stars due to the cost of the services provided. | Read Full Review
7/8/2026 12:00:00 AM | Google
★★★★★ Michael Crump
I had an outstanding service experience at Fitzgerald Volkwagen. I plan to use them for my service moving forward. | Read Full Review
7/7/2026 12:00:00 AM | Google
★★★★★ Emotions
Consistency, quality care, and great service!!! | Read Full Review
7/1/2026 12:00:00 AM | Google
★★★★★ Bobby
Great service! Very easy and efficient. The technician's video explaining the service performed and recommendations was a good addition. | Read Full Review
7/1/2026 12:00:00 AM | Google
★★★★★ Molly Rhodes
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7/1/2026 12:00:00 AM | Google
★★★★★ Lauren Dykstra
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7/1/2026 12:00:00 AM | Google
★★★★★ Angus Lunt Woodward
Incredible service! Very communicative, comfortable lounge waiting room, and very nice people. | Read Full Review
7/1/2026 12:00:00 AM | Google
★★★★★ Regina Suller
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7/1/2026 12:00:00 AM | Google
★★★★★ Sonya Atkinson Beck
Hands down best price point and warrantee available! Got exactly what I had hoped for regarding interest rate, financing, and trade in. VW vehicles have never disappointed me! Staff at Annapolis VW are top notch! Fourth purchase from VW, third from the same salesperson! I was relieved to buy from a company and salesperson I trusted! | Read Full Review
6/27/2026 12:00:00 AM | Google
★★★★★ brandon Clairmont
Efficient, honest and effective. John Green used multiple medias to communicate with me to save time and get me facts and details. It's nice to be able to trust a dealership service department. Thank you John! | Read Full Review
6/27/2026 12:00:00 AM | Google
★★★★★ Robert Hatch
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6/26/2026 12:00:00 AM | Google
★★★★★ Mike Hennigan
Excellent service! I dropped my car off for regular service, and the service advisor, Mike Sheehi went above and beyond explaining everything I needed to keep my car running smoothly. He communicated clearly throughout the day, were very professional, and my vehicle was ready right on time. Great communication and quality work--I'll | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Gary Collins
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6/5/2026 12:00:00 AM | Google
★★★★★ luke roberts
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5/29/2026 12:00:00 AM | Google
★★★★★ Tracy Dwyer
Good dealership | Read Full Review
5/6/2026 12:00:00 AM | Google
★★★★★ Elizabeth Perry
This service department is the best I’ve ever been to. I told my family that the amazing service makes me want to continue buying vws. Seriously so impressed. | Read Full Review
4/29/2026 12:00:00 AM | Google
★★★★★ carol williamson
I want to thank Jennifer for her excellent service. | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Dan
I wanted to share my great experience at Fitzgerald VW of Annapolis. Bret was fantastic; he honestly really worked to earn our business. He wasn't pushy at all, and while we almost went in a different direction, our interaction with him and his effort to earn our business is truly what locked our choice in. ?The dealership as a whole | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Andre Young
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2/11/2026 12:00:00 AM | Google
★★★★★ Chris Leckson
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2/11/2026 12:00:00 AM | Google
★★★★★ Brooke Binder
I recently bought a VW but not from this dealership and needed an interior replacement on something that was broken. They were so kind and communication was incredible. I called to check if the part was in stock and it was, and I was able to get an appointment that week. I dropped my car off the night before and the after hours key d | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Tim Schmidt
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12/4/2025 12:00:00 AM | Google
★★★★★ Brian Connolly
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12/4/2025 12:00:00 AM | Google
★★★★★ Himat Eldowi
I had the best experience this time with my advisor Michael Sheehy Thank you so so much for everything very much appreciated. Your professionalism and customer service skills are incredible ?? See you next year hope you have an amazing holiday. | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Maryline Bossar
Very happy with the response time and customer care - AJ and Brett treated us like family. We will be back!! | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Tricia Callender
Fabulous customer service. Great buying experience I got exactly what I wanted. Our salesperson, Melissa was wonderful! Conrad, in the finance dept, made the whole process quick and easy! | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Thomas Walker
Was underwhelmed by the service, they refused to troubleshoot and just offered a 5k replacement on the watergate valve on my turbo. I made it clear I understood if they attempted to unfreeze the waste gate they would need to charge for that labor and the replacement. They could not seem to understand that I was willing to pay a littl | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Karen Carter
Super fast and my service advisor very helpful and friendly ! | Read Full Review
11/4/2025 12:00:00 AM | Google
★★★★★ Amie Cox
I had taken my Jetta back in for service (7th time in 9 months) when I decided I had had enough and asked for a buyback quote. Breton Grant, a "VW Certified Master," was rude, condescending, and just an all-around jerk. Low-balled me and told me the repair shop was the "sad place," the showroom was the "happy place," and asked me I t | Read Full Review
11/4/2025 12:00:00 AM | Google
★★★★★ Rebel Simpson
Great service team!! Mike is your man if you’re ever in a pinch. Very dedicated and responsive. Goes above and beyond! I recently had my car computer die and basically total my car while on vacation from Florida. He communicated with me every step of the way and handled everything while I’m a thousand miles away because I had to fly | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ Chauncey Hill
Pretty good, could have been better Still waiting for Amy the survey manager to get back to me been waiting a week ,she said the next day that period as pass | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ John Codd
Anthony Kalbach did a Great job on advising me on my VW Jetta TDI! He got me my military discount & a good car wash. Got my tire pressure gauge fixed also. Thanks again Anthony! Mr Codd | Read Full Review
9/22/2025 12:00:00 AM | Google
★★★★★ Nicholas Minot
I had a 60k mile checkup. Easy scheduling, quick check in, shuttle service, and quick check out. Everything was smooth & effortless. Great service! | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Ted Goodwin
All good. Promises kept. Jen and Service Department are true professionals. Thank you | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Sara Hill
I love VW Fitzgerald. Everyone there is so helpful and kind. Service is always smooth and a positive experience. They have mastered the art of customer service. | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Gayle Ward
The service team is amazing and always takes great care of me and my Atlas. | Read Full Review
9/4/2025 12:00:00 AM | Google

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