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Heritage Volkswagen Catonsville

Heritage Volkswagen Catonsville

★★★★★(233)read reviews
6624 Baltimore National Pike, Baltimore, MD 21228
(410) 402-1154 Ask About Our Service Specials!
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    Buy 3 Eligible Tires, Get the 4th for $15 Click for details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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Business Hours

Mon: 7:30 AM - 7:00 PMTues: 7:30 AM - 7:00 PMWed: 7:30 AM - 7:00 PMThur: 7:30 AM - 7:00 PMFri: 7:30 AM - 7:00 PMSat: 7:30 AM - 3:00 PMSun: Closed
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Customer Reviews

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  • ★★★★★ Brittney Bryant
    Cortez help me out and got me into my car. Thanks | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ Colin Hurley
    Very helpful and knowledgeable staff. Cortez Mitchell guided me through test driving and purchasing a replacement vehicle after my previous one died. He was very helpful and I had an excellent experience. Thank you! | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Seheno Reilly
    I brought my Atlas 2019 for oil changes. Right after the services there was a sign EPC and since then the engine lights has been on. I went there twice and it took me full day to get my car done with an appointment. Will never come back. | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Lindsey Ott
    Cortez Mitchell was very helpful and knowledgeable. | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Taylor Ott
    Cortez Mitchell was very helpful for learning all about my new car. | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Gerd Alexander Muller Bonilla
    Roger was very knowledgeable and nice help me to get clear numbers and good deal on my 2020 VW passat | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Hillarie akinwale
    I've been working with Jenni Grap since she was at owings mills. This week was a little for me but her and Samantha got me straight. I really appreciate how they value their customers and go above and beyond to take care of their customers. | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Quinton Smith
    Alex was my salesperson and he was great! He was extremely knowledgeable and patient with us. He did whatever he could do to make us happy. Everyone there was pleasant and kind. The finance director Meredith was great! We didn’t feel pressured at all to get the extras. | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Candice Blake
    | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Babar Aleem
    On March 24th, I brought my vehicle to the Volkswagen dealership located on Baltimore National Pike, reporting an unusual engine noise, vibrations, and occasional stalling while driving. The following day, I received a detailed diagnostic report via a provided link, outlining recommended repairs to address these issues. I authorized | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Leon Eady Jr
    My Wife with her 2023 Volkswagen Tiguan! We'd like to thank Mr. Tyrone Carr for his EXCELLENT customer service! We looked at the SUV Saturday afternoon and completed the puchase Monday morning! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Kene Azinge
    Salesperson Zoulfa Dambo and the whole team took great care of me. Anthony the sales manager and Nancy in finance worked extra hard to get me the best deal. 100% recommend. Excited to drive this car knowing I got a great deal | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Edwin molina
    | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Jude
    Terrible customer service. | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Joyce Wade
    Friendly, and speedy service,I really appreciate and had a great experience with Cortez Mitchell, he was very helpful and nice, with explaining everything | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Samuel Wade
    Sales man Cortez Mitchell was a is one of the best need more like him | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Michelle Richardson
    From the very beginning Grant was very helpful with assisting me find a suv. He sent detailed videos of any vehicle he thought I may be interested in. Never pushy. The process was easy and for that I’m appreciative. | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Michael Lurie
    | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Matt Czoka
    Brendon Thomas was a pleasure to work with, extremely professional and communicated throughout the the entire purchase process. I will definitely visit him again when I am ready for a new VM! | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Gary C
    Cortez was very professional, patient and attentive He made the car buying experience very enjoyable. | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Mike S.
    Tyrone helped me work a great deal for my trade and CPO GTI. Thanks for the great deal! | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Liborio O. M.
    Dejé mi carro por la mañana para un cambio de aceite y la luz del motor estaba encendida. Solo recibí un texto del mecánico y nada más. No volví a saber nada hasta el día siguiente. Si necesitas servicios de este taller te recomiendo que hagas una cita. La experiencia fue bastante insatisfactoria. | Read Full Review
    3/2/2026 12:00:00 AM | Google
  • ★★★★★ RODNEY FEREBEE SR
    | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer Schoo
    Worst experience ever. Had an 1130 appointment to test drive a car, but when I got there the car wasn’t pulled around. The sales rep left for 20 minutes came back smelling like he had smoked cigarettes and told me the car that I wanted had a recall and it was not fixable. I was a little bit confused because it’s was a new 2025. Then | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ niya williams
    I had a great experience working with Alexander Beasley. He was patient, knowledgeable, and made the entire car-buying process smooth and stress-free. I truly appreciate his honesty and professionalism. Highly recommend! | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Ty’Bria Wheeler
    Brandon was an excellent car sales man got everything done for me and I was able to walk away with a car thank you so much | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ H Michael Blanding
    back at you since the Volkswagen heratige of catonsville had me take my post down or they wouldn’t fix the warped rotors and cracked rim on the 2021 Tiguan that she traded the 2021 atlas for and now telling us $400 for a ball joints on the 2021 Tiguan that we didn’t even have for 2 months but told us it was inspected RIGHT!!!…. I thi | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Jameel
    Worst car buying experience ever! I heard good things about them but I am beyond disappointed. Update: I spoke to the general manager Scott and he is extremely rude. Told him my concerns of them having my vehicle for 3 weeks and now he saying they dont know why the coolant was draining in the first place. Wouldn't let me finish a se | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Vic
    Scott the general manager is very dismissive, disrespectful, argumentative and combative. I wrote him a email about my concerns of a repair lasting a month and no communication about any progress and he decides to call me while I'm at work to argue about the fact he gave me a loaner car. The stipulations on the loaner car says you c | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Stacy Scott
    Brandon was my Sales person. He is awesome everything went smoothly he found exactly what I wanted and was very professional and knowledgeable. I definitely will be going back when I’m ready to upgrade. Thanks Brandon!! | Read Full Review
    2/21/2026 12:00:00 AM | Google
  • ★★★★★ Renee Anderson
    Zoulfa gave us a great service , very helpful, pleasant experience I would definitely come again :) | Read Full Review
    2/21/2026 12:00:00 AM | Google
  • ★★★★★ Jaimie Peabody
    Brandon Evans was great to work with. He listened to what we wanted, did not rush or push us on anything and even got us a great deal. He was very personable and kind. Highly recommend. | Read Full Review
    2/21/2026 12:00:00 AM | Google
  • ★★★★★ Kris S
    I contacted this dealership about a 2025 Honda Pilot and made it clear I was driving from far away, so I needed to confirm the vehicle was actually available. I was told by both Tyrone and a manager that it was in stock and was asked for my ETA. When I arrived, after waiting for a while, I was then told they didn’t actually have the | Read Full Review
    2/17/2026 12:00:00 AM | Google
  • ★★★★★ Chris Beasley (Beas)
    Brandon and Scott | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ Helene Jesuele
    Khalil provided excellent customer service from start to finish of our purchase process! Available, attentive, and knowledgeable. Our experience was well-punctuated by Brandon, who put our tags on for us once they came in! | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ Tamera Atkins
    If you’re in need of a smooth and easy process purchasing a vehicle I HIGHLY recommend Brendon!!!! He was quick to answer any questions I had, and I really enjoyed the test driving!! He was very knowledgeable of the vehicle I drove. Go see Brendon!! | Read Full Review
    2/10/2026 12:00:00 AM | Google
  • ★★★★★ shaniya Quant
    Brandon and Mr.Wes were so helpful through the process with getting my first car!! Both gentlemen are so kind and pleasant to work with. I would highly recommend Heritage Volkswagen! Ask for Brandon! | Read Full Review
    2/7/2026 12:00:00 AM | Google
  • ★★★★★ Van Uyen
    I had a fantastic experience working with Zoulfa! She was phenomal, very patient, and very sweet. She helped guide me into my new Tiguan which I LOVEEEEE. 10/10 would recommend her to anyone looking to buy a car!!! | Read Full Review
    2/3/2026 12:00:00 AM | Google
  • ★★★★★ Russell Wagner
    We came to Heritage VW looking for a car for our daughter. Jairo was an excellent sales person and the sales manger was fantastic. A great experience start to finish. We bought a 2025 Taos and received a great deal on it. Highly recommend this dealership and the professional team there. | Read Full Review
    2/3/2026 12:00:00 AM | Google
  • ★★★★★ Sharee People
    Brandon Evans & Wes made it happen it happened for me, excellent customer service, I recommend them to everyone, you won’t be disappointed!!! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Ricardo Hernández
    I was able to purchase my car at a very competitive price thanks to the excellent service and care provided by one of their sellers, Jairo Alvarado. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ David Star
    Best service you could get! They do want to help you out and wants you to make a correct decision. Mr.Brandon helped me a lot with my new car and he even helped me on financing, terms and everything. Definitely recommended! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jenn Jackson
    Brandon Evan is amazing! He went above and beyond to get me in my new car. I can’t thank you enough!! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Ethan Stryker
    I thought Khalil did an excellent job at figuring out the features that really mattered to us and showing us how the vehicle operated during the test drive. He was very friendly and represented the product really well. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jay. For6
    Had an excellent experience working with Kamiya Lightner! She was incredibly insightful, patient, and made the entire test-drive process enjoyable and stress-free. She took the time to answer all my questions without any pressure and genuinely cared about helping me find the right fit. Ask for Kamiya if you’re visiting this dealershi | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ mle mcbride
    Brendon was really helpful and fast to respond- he made it an easy choice to buy from here and the whole process was easy and quick! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jeremy Tejada
    I had the honor I was speaking with Jordan. I asked Jordan for information on the T1 and what I wanted in the vehicle and gave me a great experience as well as attentiveness | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Kristin Hooper
    Khalil was my car salesman. He was super amazing. He was very knowledgeable, he was super positive and he kept me calm when I started panicking. He showed me a great options without any pressure and made sure I understood all the new tech in my 2025 Jetta. I highly recommend Khalil ?? Thank you for an amazing experience ?? | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Revaann Coleman
    Jordan Brown was awesome! And I love my new car. Thank you Jordan for so customer service friendly!!!! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Sammy Norton
    I had a really good experience working with Khalil. He was patient, honest, and actually cared about helping me find the right option instead of just making a sale. Everything was explained clearly, and I never felt rushed or pushed. Highly recommend asking for him if you’re coming here. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Tamyra Hailey
    Kamiya is the best sales person I’ve ever worked with she is honest , responsive and trustworthy please ask for Kamiya Lightner when visiting this location | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Emma Leigh
    While I looking around, Khalil guided me through everything, and helped me find what I was looking for. He was very helpful and respectful the entire time | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Tanila Matthews
    Ask for Kamiya if you want an amazing experience! She had everything prepared before my arrival I was only there for two hours !! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ jazmin mcbride
    Kamiya is definitely the best she had everything prepared before I arrived and made purchasing A new vehicle A quick and smooth process | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ kamira Price
    When coming to this location I recommend working with Kamiya Lightner she is very informative on the vehicle purchasing process and answered all of my questions honestly. Thanks again kamiya | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Samantha Sterns
    Khalil was really cool to work with. He knew his stuff, didn’t make things complicated, and actually made the whole process way easier than I expected. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Michael Schwartzberg
    Jordan and Wes made the experience seamless. It was a pleasure dealing with these guys and this dealership. Longtime / repeat Heritage customer. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Naia Richardson
    Even though I didn’t end up purchasing a car, I absolutely loved the service Jordan Brown provided. He was extremely knowledgeable about the products and created a no-pressure, comfortable buying experience. I never felt rushed or pushed, which made a huge difference! In the near future, I plan on returning specifically to buy a car | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Michele
    My experience with Wes Watson, Brandon Evans, and Meredith Miller in purchasing my new vehicle was nothing short of Spectacular! Great customer service, conversation and most importantly Wes worked out the numbers so that I could drive away with a new vehicle. Thank you. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Eli A.
    Thank you so much to sales rep Jairo, the entire sales team, and finance rep Meredith for helping to make my vehicle purchase a smooth and positive experience. I highly recommend this team if you are in the market for a new car. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Saturn's Daughter
    I had a great experience working with Kamiya Lightner, she is very knowledgeable and informative without pressure to purchase. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ John beann
    | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ KARAE JENKINS
    Kamiya is the best she was very kind and transparent please ask for her if you want A good smooth experience | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jamie Cook
    Huge thanks to Khalil for making this a smooth experience. He was honest, respectful, and easy to talk to, which made a big difference. No stress, no pushing, just solid help all around. I’d definitely work with him again. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Marie Popil
    We had a great experience with our vehicle purchase. Brendon made the whole process simple, quick, and painless. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Aaron Williams
    Great experience at Volkswagen Cantonville. Jordan, my sales rep, was professional, patient, and made the entire process smooth from start to finish. A big shoutout to Brandon as well for making sure my tags were on the vehicle and everything was good | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ J Savv
    Ask for Kamiya hands down the best she is very nice and didn’t make me feel pressured I told her my vehicle needs and she completely understood and helped me with making the best decision 100% recommend Kamiya | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Patricia Limon
    Brendon and Ako were so helpful and welcoming during this whole process! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Rochelle Williams
    | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Joshua Kiyingi
    I had a great experience working with Zoulfa. She was helpful, professional, and went above and beyond to make sure everything was done right. Highly recommended. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Manveer Kaur
    Great experience throughout my new purchase! The customer service was excellent. Jairo and Branden were extremely helpful and very kind. I would definitely come back again for my next purchase! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jeremy Cohn
    Had a great experience at Heritage with Khalil Satchell. Knowledgeable and personable, Khalil was super helpful throughout the entire process. Zero pressure and provided prompt information and timely responses. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Davia Charles
    Ask for Kamiya if you want an amazing experience very kind,patient and honest 10/10 experience! I would recommend her to anyone | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Darrie Delgado
    Heritage Volkswagen has the best customer service. Brandon Evans was extremely knowledgeable and helpful with my purchase. I got a very good deal. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Dayshawnna Gittings
    Kamiya Lightner she is very informative and honest when purchasing A car please ask for her if you want an amazing experience | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Oliver Beales
    Brandon and Scott worked out the best deal and I am happy that Brandon really made sure I got the best deal If you need a car only ask for Brandon he is going to take care of you like he did for us | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Rather (Joejoe1991)
    Great service walking in and leaving out. I was able to get my vehicle in no time. Virgil made this process smooth. 100 percent recommend going to this dealership to get your new vw. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Lovie
    Kamiya is the best she was very transparent and is absolutely beautiful which is a plus if you want A great experience make sure you ask for kamiya | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Joe Ruggiero
    Brendon was very responsive and great to work with! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Aric Anthony
    Brandon was awesome , Wes took care of me without issues and a heck of a deal | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ kara williams
    Great experience! Khalil was an amazing sales associate and the process was very easy! I came in just to look at the 2025 VW Tiguan and I walked out with one in a short time. Wes is an amazing manager and the finance team was very personable and made things very easy for me! 10/10 recommend | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Gerardo Vazquez
    Incredible place! It was such a great experience being assisted by Khalil, he guided me through each car I was looking at, the interior and technical aspects! Definitely look for him if you decide to shop around | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Yulonda Purnell
    I’ve received the best experience from my sales woman Kamiya Lightner from the very beginning she has been fully transparent and helpful it was my first time purchasing A new vehicle and she gave me A quick and easy experience I would recommend her to anyone | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Brian Russell
    Kamiya Lightner, excellent to work with!!! Smooth and easy purchase. Extremely helpful!!!Thank you | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Light Shine
    I had an extremely disappointing experience at Heritage Volkswagen due to the service provided by Jeremy Moses, service advisor. The customer service was poor from start to finish dismissive, unhelpful, and completely lacking professionalism. My concerns were not taken seriously, communication was unclear, and I felt like I was treat | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Devin Scott
    Please do not get your car serviced here if you don’t have to .If I could rate them lower I would for sure . Dropped my 2021 id4 off very end of October and it took them a week just to look at the car . It took another week to come up with some resolution . After a week of calling no answer and a visit they finally informed me of w | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Flippedn LLC
    I want to take a moment to give a huge thank you to Jordan at Volkswagen Catonsville for an exceptional experience. From start to finish, Jordan went above and beyond to support me in every way possible. He was professional, patient, knowledgeable, and genuinely cared about making sure all my needs were met. The entire process was s | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ keith simms
    Tyrone Carr did a good job resolving my issues. The other team step up and provides assistance when needed. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Coulter
    Although we decided to buy a used car from another dealership (based on color), Khalil Satchell provided a professional experience with excellent communication throughout the shopping process. Thanks. - Jerald W. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Anaya Rana
    Khalil provided outstanding customer service. He was super helpful, friendly, and took the time to make sure all my questions were answered . Great customer service and a smooth experience overall. Highly recommend! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Daquan T
    ask for Kamiya! She was extremely helpful during my car purchasing journey. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Brittney Sanford
    ????? I had an amazing experience working with this young man. From start to finish, he truly took care of me. He had faith in me, believed in my situation, and made the entire car-buying process smooth and stress-free. He was patient, professional, and genuinely committed to helping me get the car I needed. It’s rare to find someon | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Rodney Maybin
    Khalil Satchell A very nice young man, very polite, very knowledgeable about the vehicle that I purchased. He me feel relaxed wild selling me my car. He walked me through the process and made it a very comfortable experience. Thanks Khalil Great Job! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Steven Rugari
    Purchased a new id.buzz. Khalil was super helpful explaining all the features and helping us set it up. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Sk_es Avery
    Tyrone Carr has been an exceptional sales consultant. He didn’t pressure me, he didn’t bug me, but he was rather easy going and went off of my lead. I hassled him for a month and a half of going back and forth of him sending me pictures and videos of vehicles until I found the perfect one. Nothing but a friendly smile and a hardworki | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Alan Moss
    I had the most amazing experience working with my sales associate Kamiya Lightner when purchasing My new 2026 Volkswagen Cross sport SE with Technology. she made the process very smooth and was able to have all the paperwork drawn and ready before my arrival. She is very kind and helpful with learning the functions of my new Volkswa | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Veronica Dorney
    Great working with Stephen! My car was totaled and he helped me to find a car that was in my price range and was able to get me out of the dealership super fast! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Brian
    Khalil was awesome! We just bought our second car from him on less than a year. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Reyes Elí Serrano
    Stephen was awesome and helped me find the perfect car that met my needs. Will come back in the future to work with him!!!!! Would give more stars if I could! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Taylor Watson
    I had a great experience working with Virgil Watson he was very helpful,super friendly and professional | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Brelly G Da Goat
    Jordan Brown is the go to person to see, very informative & creates a pressure free buying experience he has wonderful communication skills he represents you guys company very well | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ AJ Baxivanos
    Hands down, Best dealership I've ever worked with! Everyone went above and beyond expectations. Khalil Satchell was great I called ahead of time told him what vehicle I wanted and it was waiting for me when I arrived. Would definitely buy another car from them. Thank you ! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Darryl Hilliard sr
    Kamiya is The best. She is honest, understanding and knowledgeable on the process of purchasing A vehicle. She made sure I understood all of the functions of Volkswagen before leaving and very beautiful which made the decision much easier I recommend asking for Kamiya when visiting Heritage Volkswagen Catonsville . | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Antwion
    Brandon was a excellent customer service personnel, great job! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ S G
    Khalil is amazing! This is the 2nd VW we have purchased and Khalil helped us with both. I appreciated that he listened to what was important to us and helped us to find the perfect car that met all our needs. He made the entire process seamless and I highly recommend him if you want a fast, efficient and easy car buying experience. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Jon Weetman
    Jordan was great!! Made the experience of buying my car so easy. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ april armstrong
    Kimaya was an absolute pleasure to work at Heritage VW. Kimaya made the experience smooth and stress-free. She was incredibly professional, patient, and knowledgeable throughout the entire process. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ mekkai koger
    TOP TIER SERVICE! BRANDON IS AMAZING! I WOULDNT HAVE ASKED FIR ANYBODY ELSE! THANK UOU FOR THE NEW CAR | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Tawanda Lindo
    Khalil made my car-buying experience smooth, stress-free, and genuinely enjoyable. From the very beginning, he was patient, knowledgeable, and attentive to what I was looking for. He took the time to explain everything clearly, answered all my questions without pressure, and made sure I felt confident in my decision. Khalil’s profes | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ GERMAINE GOUA
    I loved heritage VW cantonsville they have a good customer service and Khalil the agent was super helpful i am definitely coming back. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ John Brown
    Our purchasing experience was exceptional. Jordan Brown provided outstanding service, treating my wife and me with genuine care and offering extensive knowledge without any sales pressure. Jordan's professionalism is truly top-tier. Despite sharing a surname, Jordan fostered a familial atmosphere, which ultimately led to my wife acqu | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Kelly dunston
    Kamiya gave me the best sales experience with her kind words , and ability to help and knowledge on Volkswagen I highly recommend. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Richard Jones
    Kamiya gave a great experience in Customer Service is the best. I highly recommend picking her if you go to this location to purchase a car ! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Lena 2x
    If you’re looking for a car make sure you check out vj Watson he was very nice had an amazing personality. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Greenberg
    James Franklin and the manager Scott were so great! If you are looking for a new VW reach out to Jane’s! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ White Line Janitorial
    Jordan is professional and knowledgeable. This is the second vehicle I have purchased from Heritage Volkswagen Catonsville in the span of two years. 5***** Ask for Jordan. He knows everything there is to know. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Gary Z
    We can't say enough about the extraordinary service that Kamiya provided in our new Atlas purchase. From our initial request inquiring about vehicles available right on through delivery of our Atlas the very next day, Kamiya's response time, attention to detail, service and communications were outstanding. Her pleasant and caring p | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Zong Li
    Excellent staff. Came in wanting to look at three different models/trims and immediately narrowed down to two with a few simple questions by Anthony. Was helped by Jordan and test drove the Tiguan and Atlas Cross Sport. Very informative during the drive, and great conversation and engaging with me. Somehow sold me off the Cross Sport | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Jamal Anderton
    I didn't buy a car but i came into the dealership to look around, I met with a gentleman by the name of Jordan Brown. Very professional, Id recommend asking for him if you're looking to buy a new or used vehicle at this location! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Valentino Martinez
    Came there not too long ago to just shop around for cars and Kamiyah was very attentive to my needs and her customers service definitely made me think to come back when im ready | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Huey
    I had a great experience working with Kamiya Lightner and the staff. All were knowledgeable and informative without any undue pressure. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Javon Burden
    Exceptional Experience at Heritage Volkswagen — Ask for Jordan Brown I don’t leave reviews lightly, but this experience absolutely deserves one. From the moment I stopped by Heritage Volkswagen on Monday to test drive the VW ID. Buzz, Jordan Brown set the bar high. From day one, he was transparent, professional, relatable, and genu | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Keith Harris
    Kamiya is an amazing sales woman. She is very understanding and doesn't make you feel pressured very helpful and will teach you the car purchasing process. I highly recommend asking for Kamiya when purchasing from this location | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Amir Somerville
    Jordan Brown got us in and out with a vehicle has great customer service happy to get a car from this dealership | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Rochelle “Ro” Gregory
    Brandon is a great and knowledgeable person who knows how to listen and relate to his customers.... I came in not really prepared to make a purchase but Brandon eased my fears that caused me to be hesitant to buy.... At the end of the process I left Heritage VW of Catonsville with a new Tiguan with all the bells and whistles!!!! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Tyrell Green
    Khalil was amazing from start to ending. It was a Smooth purchase, I love my Atlas Cross sport. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Ronnell Watson
    Looking for a car go see VJ Watson. Nice guy and works hard to get you into a car. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Briana Davis
    Brandon Scott and Wes Watson took great care of me! And got me in a brand new car for a low payment | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ KAMIYA LIGHTNER
    Congratulations to Mr.Moss on his New 2026 Volkswagen Atlas Cross sport! I was able to make this process super quick and easy for Mr.Moss. With all paper work drawn before his arrival and full tutorial on functions of the Atlas! If you’d love A new Volkswagen and A great experience come in or give us A call and ask me Kamiya Lightner | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Najiah Lightner
    Always a pleasure working with Kamiya. Very knowledgeable and helpful. Ask for her during your next visit at Heritage Catonsville! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Angie Rugari
    Khalil was a wonderful and pleasant salesman. He was informative and kind. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Baker
    Kamiya,is one of the best sales person who has aagreat personality , love to hear concerns about purchasing a vehicle, she knows her stuff and she has what it takes to help you in anyway she can. Kamiya, I love her spirit and those who are by her side, thank you so much for all you've done to help my husband and I receive a new Atlas | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Atemkuh
    Thanks Khalil @ heritage Catonsville for the great costumer service, I am definitely coming back for anything VW. Enjoying my Atlas Cross | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Sebastian Guzman
    I had a great time and service with Virgil definitely work with him again. Thank you Virgil | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Diamond
    You cannot get in contact with staff at the service desk because they don’t answer the phone. I left messages with offsite service schedulers and called for 4 hours before I received a response after I called the parts department. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ matt regan
    I dont ever write reviews but I had to. I went to 8 dealerships and presented my needs and James F. and Anthony L. turned it into a slam dunk. Would highly recommend them. Super professional and willing to work with you. A great deal is when everybody leaves the table happy and these guys know how to make a deal happen for you. | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Delson
    Thanks you so much , everything went well. Billy , great salesman | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Naimath Khan
    The sales person Brandon Evans was really good in providing the service; he was upfront and reassuring instead of making me feel judged. He’s knowledgeable, and truly on the customer’s side; If you’re shopping at this dealership, ask for him by name. | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Aaron Bridges
    Great place, great people. Jordan Brown answered all of my questions and did a great job helping me through the process of purchasing a vehicle. I didn't feel even remotely pressured, unlike all of the other dealerships I had visited prior. | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Courtneye Drake
    I worked with Kamiya and she was absolutely wonderful! She was super patient, helpful, and made the whole process so smooth. I traded in my car and got a 2025 VW Jetta Sport, and I love it! She took great care of me from start to finish. If you’re looking for an stress-free experience - definitely ask for her! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Danielle Thomas
    Jordon has been great and customer service is amazing | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Morgan Winner
    This was me and my husband’s easiest and best experience at a dealership! Special shout out to Anthony, Brendon, and Ako for making the process so smooth! We spent hours earlier in the day at a different VW dealership who refused to negotiate off the MSRP for a 2025 Tiguan SE-R Line lease. I called Catonsville and asked them if they | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Cecilia
    Heritage Volkswagen gave an out the door price prior to arriving at the dealer. There was no haggling necessary. The out the door price was about $3,000 less than the exact same car Lindsay Volkswagen (in Dulles) quoted me. I am very happy with my purchase. When they made a mistake tag/title fee on the invoice they (folks at Heritage | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Daisy Wilson
    Kamiya was of great help! I told her all of my preferences and she got me exactly what i asked for. Very detailed and thorough when discussing your wants/needs. And the process of her actually finding the car was very quick. Very patient and pulls all strings to help you get what you want ( of course has to be reasonable). I do recom | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Briana Dean
    Kamiya the sales representative was amazing. She made sure I got the best deal and got into a vehicle that met not only my needs but my wants as well. Dealing with the process of buying a car was so much better because of Kamiya and her genuine nature. I would definitely recommend her to anyone looking to buy a car. | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Johnson
    Khalil Satchell, the sales consultant at Heritage Volkswagen Catonsville, was great! The video he shared prior to my getting to the dealership was very helpful. His pleasant personality and readiness to make an acceptable deal, were major factors in my getting the Tiguan yesterday. Once the decision was made to purchase the car, the | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Andrew Rinard
    They are famous for no communication, they take your car in for repair and never call with updates. Very disappointing. | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Julian Johnson
    Very poor after purchase customer service. It took almost a year to recover a tax overpayment that the DC DMV said was their fault, and they provided no help in the process, despite the $800 document fee they require. It took two full day visits to their service center to fix a rattle in the engine on the brand new car. The finance p | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Adam Lafin
    Sales experience was great. But the Tiguan we bought 3 years ago has been very problematic. It’s been back for service more than any of the 25+ other cars I’ve owned. Transmission issues, unexplained coolant loss - had to revisit service many times - and NO LOANER CARS - you’re on your own for transportation. The service department | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Urban Pirates
    Came in for a tire rotation and oil change… three hours later still waiting!!! Excuses excuses!!! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ L Wash
    Had my vehicle for a week and still didn’t get a diagnosis. Then lost my keys and then didn’t have my vehicle for another week. Claimed they couldnt figure it out without charging me for an additional service. Went to a local mechanic and he figured it out in a few hours without the additional service. Worst experience with a dealers | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Diane Mckenzie
    If you are shopping for a VW vehicle, Brandon Evans at Heritage Volkswagen Catonsville is your guy. Once I explained to Brandon what I was looking for, he delivered a personalized stress free dealership experience. From the test drive to negotiations and financing, Brandon’s superior customer service made my car buying process seaml | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Eric Flood
    This dealerships was a great experience. They provided a great deal and were very flexible and no pressure. This is how a dealership should work! They listened and were there to answer any questions or concerns. I highly recommend shopping here and working with Brandon! | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Eric Knickerbocker
    I RECENTLY BOUGHT A NEW CAR FROM Heritage Volkswagen Catonsville AND MY EXPERIENCE WAS GREATLY ENHANCED BY MY SALESMAN JAMES FRANKLIN. HE HAS ALSO BEEN VERY HELPFUL SINCE I BOUGHT THE CAR WITH ANY QUESTIONS I'VE HAD ABOUT THE CAR. | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Wilbert j
    Find the Man named Billy Wilson, He could definitely help you out with ANYTHING you need. ?? | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Brendan Dorr
    Purchased a Volkswagen Tiguan R Line from Heritage Volkswagen Catonsville. Scott and his team were excellent to work with. James took us for a test drive and handled the paper work along with Meredith in finance. From beginning to end they were supremely professional and easy to work with helping us get the price we were looking for | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Chana Berman
    Had a great experience here. Dwight, Jordan and Meredith and the whole team was amazing to work with. This was my first time buying a car and they made the process so easy. | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Charlie Sacco
    Our sales rep Rae was wonderful and knowledgeable and we left with a much improved car than what we had before! | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Logan Carolan
    I had an awesome experience at Heritage. I called the location, spoke with Scott and he helped me get into a new car that day. Brandon Evans and the team stayed late to help me work out all the details of my new Tiguan. Brandon was awesome throughout the entire process, walking me through the details of my new car and what I could ex | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Eric Fleming
    Samantha H. Outstanding customer service.. Also a special thanks to my salesman Mr Brandon Evans my sales person, Scott the GM | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Riley Martin
    Great first car buying experience!! Make sure you go to Kamiya she has been so helpful since the start! She has helped answer every and all questions I have. 100% recommendation going to to her!! | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Matt Bingaman
    If I could, I’d give this dealership negative stars. The management is dishonest and more focused on getting you out the door than honoring their word. Our DMV paperwork was mishandled and compromised, and the car’s delivery prep was rushed and careless. I would never recommend this dealership to anyone. | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Ralph B
    Terrible Customer Service, Service Manager Samantha was not helpful and unaccountable for the mistake made by the service department , Parts Manager Lyle’s part staff don’t know their left from right when ordering parts and misquoted parts prices all while having the VW vin in hand.. I paid almost $1000 for a part that was never deli | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ saikiran akabilvam
    Worst service i have never seen in this country with out accountability and very careless this Dealership mainly service department. i prefer not even considering to think this dealer. | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Roy Potter
    | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Michael Fisseha
    Brandon, Kevin and Scott was very helpful and amazing people… got us a really good deal and also looked for the type of car we wanted within a few miles radius in a day. | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Elder Becky
    Everyone was pleasant and very knowledgeable when I had questions. So friendly and polite felt like I had met them all before. Everything went smooth and fast. They did follow-up after I went home. I thought that was very caring on their part after I shared I was there to purchase a car after someone stole my car. The people that wo | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Edwin Alleb
    Jordan brown and James Franklin was truly amazing and patience with my Wife and I purchasing our first brand new Volkwagen Atlas. Kevin Kim put the icing on the ice with his warming personality and finding discount on our purchase. | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Jhane Ruiz
    I’ve been to a lot of dealerships but this was by far one of the better ones. Before even stepping foot in the dealership I had a ton of questions to ensure the deal would be right for me. Brandon Evans answered every single one without hesitation and filled with kindness. He even went as far as sending me videos of potential car opt | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Olumayowa Dayo
    I visited the store to checkout electric cars. Khalil S attended to me. He was cordial, professional and funny. Made the entire process calm, pleasant and low stakes. Buying a car is usually so stressful and you worry you are being sold something not so great. I walked away with an amazing find, great lease agreement and felt complet | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Carolyn
    Had a fantastic experience with Heritage. Another dealership was giving me the run around on purchasing a used Atlas so I decided to go to Heritage on Labor Day to see what they could offer me. My salesperson Stephen was attentive, listened to my needs and desired price range and I never felt pushed or pressured into buying. The GM S | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Samuel Wright
    I worked with Stephen Peller to purchase a 2024 VW Jetta GLI. Mr. P was professional and courteous from the beginning until I had the key. He is an asset to the brand and dealership. Thank you | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Mohammad Khan
    Kamiya is great! Very helpful. | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Wagner
    I worked it Stephen and he helped so sooo much! He got me in the vehicle I wanted, I will refer everyone I know to you! Thank you!!!! | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Glen Pry
    | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Amanda H
    This is the least organized dealership. Ever. I’ve been there for service and purchasing. We’ve been there and waited forever to see a car that existed but no one could find. We test drove a different car that had fast food trash scattered all over the back seat. We’ve taken a car in for service that we’ve explained the problem in ad | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ owen stephens
    Made an appointment with Heritage Volkswagen Catonsville at 10 am with shuttle service. Shuttle was not available so called a cab. Things happen. It's a free service that Heritage offers and is appreciated. 4 hours later with no shuttle available within an hour, so I call another cab. Now I'm out $50 and I get to the shop and wait 3 | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Maddox
    | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Donna Mannino
    Heritage has been my go to dealership for over 30 years, recently I had interest in a Volkswagen and had inquired through their website. I was connected with an awesome, professional, and very knowledgeable salesperson named KahliI. I highly recommend you connect with Kahlil if you are looking for a new or used vehicle. If there we | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Craft2Create Ky
    Mr. James Franklin was such a pleasure to work with in the purchase of my new vehicle. He was not your typical salesman and that is what lead me to my purchase. He was patient, kind and knowledgeable. I took my time after doing extensive research and it took me three different days of visiting the dealer to decide. Not once did I eve | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Alyssa Mooney
    Amazing experience, very knowledgeable staff. Worked with Khalil who made the entire process stress free. Not only was he knowledgeable and able to answer all questions, he took the stress out of car shopping with his great attitude and fun personality. Highly recommend if you visit to ask for him! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Richard Davis
    | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Soonsuk Kwon
    Kevin is simply the best. I’ve been buying cars from him ever since he worked at another dealership, and he has always been trustworthy, quick to respond, and incredibly knowledgeable about cars. This time, I got the brand-new 2025 Tiguan at a great price, and he handled everything so quickly that I was able to drive out with my new | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ David Mannino
    My wife and I recently purchased two vehicles from Kahlil. The experience was second to none. Kahlil is very knowledgeable and he made the buying experience extremely easy. If you are looking to purchase a new or used vehicle, I highly suggest you go see Kahlil. You won’t regret it! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Julie Dietzel
    Tyrone was patient and kind throughout the process as I was debating between a Jetta and a Taos. We test drove three vehicles and drove around the lot to see color options. I never felt any pressure from him to make a particular decision. I recommended Tyrone as a car salesman. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Djlaw Klaw
    Im terrible with the car buying experience but this place made it extremely easy fast Friendly efficient service my team Mr James and The store manager Anthony worked hard and got me everything I wanted they had the car I picked ready when I arrived. Best car buying experience Ever!!!!!!!!! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Leslie Gooch
    Khalil was such a huge help and made the experience easy and stress free. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ PassionElite
    I had an excellent experience with the customer service here. Jordan Brown was incredibly patient, professional, and knowledgeable about every car we test drove. What I appreciated most was the no pressure atmosphere he made the whole process smooth and stress-free. If you’re looking for a new car and want someone who truly cares abo | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Antoine Butler
    Great dealership, if you're looking for a new car ask for Jordan. No pressure to buy, felt like family. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Thomasina Calhoun
    Jordan gave excellent service. I was in & out in no time. I’m enjoying my new Altas Crosssport. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ BRITTANY WRIGHT
    Purchasing a car can be stressful but let me tell you I had an excellent experience purchasing my car with Jordan. He was professional, transparent, and made the entire process smooth and stress-free. He answered all my questions, respected my budget, and didn’t pressure me into anything unnecessary. I’m very happy with my new car an | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Valerie Mattison Brown
    Heritage Volkswagen and specifically our sales representative, Jordan Brown, were phenomenal. Jordan was extremely knowledgeable about the Volkswagen products and shared pertinent details about all of the vehicles we test drove ultimately leading us to our purchase of a 2024 Jetta. Jordan was also kind, courteous and friendly. The de | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Daairah Daye
    Jordan Brown was an enthusiastic and fun sales person to work with. He was very polite, professional and up front! Great customer service skills! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ imani dennis
    Khalil was awesome to work with at Heritage Volkswagen in Catonsville. Super friendly, not pushy at all, and really helped me find the right car without making the process stressful. He answered all my questions and made sure I was comfortable with everything. If you’re thinking about getting a car here, definitely ask for Khalil! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Shannon C
    Had a smooth car buying experience! I test drove two used vehicles; both were spotless and pleasant to drive. Rae and Anthony respected that I needed time to be sure I wanted to proceed and I never felt hassled. I had follow up questions post-sale and Ako and Rae responded quickly and professionally. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Imani Dennis
    Khalil was absolutely amazing to work with at Heritage Volkswagen Catonsville. He was patient, knowledgeable, and made sure I felt confident every step of the way. He took the time to answer all of my questions and really listened to what I needed in a car. The whole process was smooth, professional, and stress-free thanks to him. I | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Brian Z
    I recently purchased a vehicle from out of state, and I couldn't be more impressed with the experience. Scott (GM) and Khalil were absolutely fantastic throughout the entire process. From the initial communication to finalizing the paperwork, they made everything smooth, straightforward, and stress-free. They were professional, respo | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Jade Young
    Jordan Brown was great during my car buying process. He was honest and knowledgeable on the cars which i can appreciate. I felt heard and his focus was about me getting a good deal on a car that I love instead of just selling me anything to get to the next customer. Jordan will always be good in my book. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Zakyia Butler
    I had an exceptional experience at Heritage Volkswagen. Jordan’s customer service was top notch. He went above and beyond to make sure we left satisfied with our new car. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Paul Nappo
    I wanted a certain payment on my vehicle and Khalil and his team made it happen. Khalil really helped me out and made the experience very enjoyable | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Alana Burkett
    My experience was very good at VW after the horrible experience I had at Toyota Owings Mills. I saw the car I wanted and sent an inquiry. The next day I received a phone call and asked for an out the door price for a cash deal and got it on the spot. Later that day I went in, test drove the car, gave them a check, and drove off the l | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Christina Gregory
    Probably one of the most difficult dealerships I’ve worked with. I chose this location to fix my vehicle. They did not update me appropriately. I had to call sales managers outside of service in order to get updates. Communication seems to not be valued. Yes they replaced the battery, again to the car, but their battery has now also | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Woody Woodland
    | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Adrian
    I had to come back and change my reviews. I really liked coming her for my car service needs but my last past 3 experiences have been horrible and expensive. I bought my car in for a simple oil change and tire rotation; my car was NOT having any other problems or making any noise; I got the oil change; however I needed a new tire $60 | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Rissa McLean
    The staff here were very nice, but what happened with my car is unacceptable. After a tune-up, my vehicle suddenly had starting issues, and another mechanic discovered the alternator had been disconnected — something that does not happen by accident. They also did my oil change, but the oil light is still on. To make matters worse, t | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Grace Yi
    My sister has brought 2 different cars in over the last 5 years, both before the warranty expired, to fix her engines. BOTH TIMES they held the car for WEEKS at a time and fixed nothing. The first car just broke down entirely immediately after. For the second car, the engine light turned on as soon as we picked up the car. Then when | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Chelsea Scott
    My experience with Heritage Catonsville was Great today. Thankful for Scott (GM) and Paul (salesman) and Ako (finance dept). I am looking forward to referring people. Peace and Blessings! | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Rihanna Black
    JORDAN was amazing!!!! I will tell everyone to shop here he did above and beyond and his honesty was unmatched!!! Thank you if I could give 100 stars if I could. | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Risper Mutegi
    | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Dante Kitchen
    | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Yoj Joy
    Deeply disappointing experience with this dealership and would never recommend it to others. Despite having a scheduled appointment, I was left waiting for hours before being seen. Just one month after purchasing my vehicle, I had to replace the entire engine due to a known manufacturing defect—one the dealership failed to disclose p | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ lee klimuszka
    Great service advisor,... Jeremy | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Fran James
    Jordan Brown was AWESOME, he took the time to explain everything to me in terms that I was able to understand. Thanks Jordan | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Joel Wallace
    Just purchased a 2025 Atlas. Scott Feinstein Jordan Brown were the two employees I dealt with. I received a great trade value for our vehicle and a decent discount on their new one. Overall, it was a great transaction. This is the 4th vehicle I have purchased from Heritage VW Catonsville. I will continue to purchase vehicles fro | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Rashed Rafi
    As a proud Volkswagen Tiguan owner and someone who truly loves the brand, I have always appreciated the engineering and driving experience that comes with owning a VW. However, I feel compelled to share some ongoing concerns with the service experience at the Catonsville location. While I understand the specialized nature of Volkswa | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Alec Kisiel
    A parade of incompetence - I have bought several cars from this dealer over the last 20 years. This is my last visit, for service or a new vehicle. They should be embarrassed; if I acted like any of the multiple staff I interacted with at my job, I would be terminated. | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Jyotin Bharwada
    Great experience buying our Atlas R-line Premium at VW Heritage in Catonsville. Brendon, Sherrif , and Ako made it easy. Thanks | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Avigail Gotesman
    Came to get something fixed and Marco was super helpful and nice as always. | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Joshua Grant
    Everyone there was such a great help to me and my parents! This was my first time buying a car and Heri Innocent, Jose Cepero, Ako Ahmadi, and a bunch of others were very welcoming. I can not thank them enough for their hospitality and I am definitely enjoying my new 2024 Volkswagen Jetta SE | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Andrew Revels
    Zero hassle, zero mark ups over MSRP. I just purchased my second Golf R from Heritage Volkswagen and I can’t give them enough praise. I always say I’ll fly across the country and drive a brand new car home before I’ll ever pay a dealer a mark up over MSRP, but luckily Heritage Volkswagen looks out for their customers. Major shout out | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Douglas Brandt
    Bought a sweet Jeep Wrangler JK I guess we will see how it goes with service | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ R Hughes
    Purchased a used vehicle there ±3 months ago. The sales associate was nice and the financing person as well, but I was also very easy to deal with. The buying is generally the fun part. As I got on the car to leave, there low pressure light was on. Told the associate and asked that I come back since they were closing. On the way home | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Ramone Hill
    I’ve probably bought about 15 new cars in my life span. I really never like dealing with the common hassles of purchasing a car at a dealership. Let me tell you, this was the smoothest transaction I’ve ever made. What a great experience. They were very clear with everything from my finance options to my warranty options. No other VW | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Masud Rahman
    We recently had the pleasure of working with Heri, and I can confidently say he is one of the best sales professionals we’ve encountered. From the very beginning, he was attentive, knowledgeable, and genuinely committed to ensuring we found exactly what we needed. His professionalism and friendly demeanor made the entire process smoo | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ WF
    Jenni in the service department was fantastic to work with. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ iswiz1234
    I had the pleasure of working with Heri at Volkswagen, and I can't recommend him enough! From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the perfect car for my needs. He took the time to explain all my options in detail, answered all my questions, and made the entire process stres | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Kris J
    Came to this location to buy a car and was greeted and in a timely manner. Heri helped to make the transaction smooth and efficient | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Kathi Jeffra
    Never thought I'd get out of a dealership service department for less than $100! Wow. Thanks, guys! | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Lyndon “Lenny” Smith
    Recently purchased a used vehicle. Price was the best i could find and the people are top notched. We would recommend to everyone | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Reginald Godwin
    Sale was fine but when it comes to customer service, they failed. Contacted multiple times about my hard vehicle plates. First time, my 60 day tags expired and they said they would email new ones. Never happened, called several other times about hard plate whereabouts and every time, they said they would call back but never did. I ha | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Courtney Pendergrass
    They have the worst service department ever, they never answer the phone or call back from voicemails. I was taking my car to get serviced with tire rotations and they never rotated my tires. My passenger seat is ripping really bad and the head person said that I put all of the rips in my own seat & she was very rude and disrespectfu | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Breana Fischer
    I’m outraged. We purchased our car from here and had a great experience with this dealership until now. My car was with them for 5 months straight due to engine issues. They gave me a loaner car as they worked through everything, but this was an excessive amount of time for this issue to be resolved. I received my car on 4/26 and was | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Jasmine Barkley
    The service during the car-buying process at this location was excellent—very attentive and helpful thanks to Jordan Brown he was amazing. However, once the sale was finalized, my experience with other departments has been disappointing. The staff I interacted with after the purchase came across as rude, unhelpful, and often unable t | Read Full Review
    4/28/2025 12:00:00 AM | Google
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