Return to complete listing of VW Service Departments

Fitzgerald Volkswagen of Frederick

★★★★★(91)read reviews

114 Baughmans Ln, Frederick, MD 21702

(301) 703-9075 Ask About Our Service Specials!

Schedule Service

Service Offers

Map & Directions

Submit

Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 8:00 AM - 8:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Frederick Stieff
| Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Heather August
This is specifically about the service department. Not the guy at the desk, he has excellent customer service. I had an appointment for an oil change and tire rotation. The calendar download from them had blocked 30 mins on my calendar. After asking when I arrived, I was told it would be 2 hours. Thank goodness I didn't have anywher | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Far S
| Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ A. J.
A service advisor by the name of George, decided to allow his tech to drive my vehicle to west virginia martinsburg, without notifying me. Shortly after techline authorize them to put mileage on my vehicle, just to resimulate the on going issue on my vehicle. The only way I found out, was through my dashcam & VW app alerting me of m | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ LaDawn Patterson
My salesman Victor had myself in and out in less than hour and half . Had great know of the vehicle I wanted he,helped me get what I wanted without hesitation or price changes. He told me exactly what it was and it was that. He helped me get the new Kia telluride fully loaded | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Hadley Property Holdings
Called to have a key made for a newly purchased VW vehicle. The gentleman in the service department was very helpful, making the appointment to have the key programmed and informing me that I needed to pay for the key prior to my appointment. I also informed service that I wanted to have my vehicle serviced there and purchase an exte | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Kathleen Montgomery
I had an excellent experience buying my Golf GTI from Fitzgerald VW, especially with Destiny. She was transparent, personable, and authentic from the start. This was the only dealership that provided the information I requested upfront, making the process easy and stress-free. The team didn’t push unnecessary add-ons, and a very help | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Rushabh Kamdar
I want to take a moment to share an absolutely positive, fantastic, and amazing experience we had purchasing our 2026 Atlas Peak Edition from Fitzgerald Volkswagen in Frederick. From start to finish, the team exceeded every expectation. Our salesperson, Reese, was outstanding. Hands down the best sales professional I’ve worked with i | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Terry Stratoudakis
Good sales people. That’s it. They do not know their job and if you complain they find a way to make it your fault. They sell cars, they should know things like plate holders to be installed or to ask if we have tags already. They do not return messages or calls after the sale, they got paid. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Jacob M
After purchasing a car from this dealership, I would search high and low for a comparable car at another dealer before ever returning. What went well? My wife wanted to get a new car and that mission was accomplished. What could use improvement? Pictures and inventory online could be accurate. Discussed a deal with the sales departme | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Rick Kuhlman
Amazing customer service from drop thru pick-up | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Hans Leurdijk
completely satisfied | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Kharl Barri
| Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ F S
Wow!! the lady representative for Volkswagen service was very rude, Their prices are so much more expensive than WV of Hagerstown, at Hagerstown the said cost me $200 for installation front brake & router but in Frederick she said front brake and router is 2 hours job to only install & they charge $150 per hour,so $300 only for fr | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Michael Johnson
My experience with Fitzgerald was excellent! George was my service advisor, and he informed me every step of the way my car was with you guys. The car was recieving a new engine and was there for almost 2 months waiting for the engine to arrive, and although it was a long time, George let me know every time when it will possibly be r | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ crystal brumwell
Their service department is great to work with. I have had some minor problems with my new car and they have have been very proactive in helping me address the issue | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ Jennifer N.
I have given this dealership two chances, and I have had poor experiences both times. I do feel the majority of this negative experience was due to working with James in the Mazda department. I drive a VW and both visits was put with him for my needs. He is not customer service oriented, doesn't understand or seem to care about co | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ Adam Lloyd
| Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ lito caraballo
Very pleased with the service and employee’s there friendly great attitude very clean service center great experience!!! | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Ashleigh Morgan
| Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Chad B
Chris, Morvin, James, Gustavo and Kim is amazing but the entire staff there are amazing also! They take good care of you every time and they clearly explain everything to you about your vehicle service ! Best place to go always a great experience and over the top service | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Mary Ann Buckley
I was treated very well, from the Sales Manager, Brandon, Sales Associate, Shannon and the Finance Manager, Luba. Thank you for making the car buying experience stress free and fun! | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Melissa Evangelista
This location has been incredibly frustrating when it comes to getting services done. I called about an issue with my wheel locks, and while the parts department provided one answer, the service department disagreed and directed me to appointments. I found myself being transferred multiple times, only to eventually get disconnected. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ auryel bile
Special thanks to John and Rob. JOHN KNOWS what hes doing... always coming through ..... | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Michael Dutzer
We had a car for a few years that started having some issues, so we brought it in to Fitzgerald VW for a diagnosis. The service team was thorough and helpful throughout the process. In the end, we decided to trade the vehicle in, and I’m so glad we did. James, Bobby, and Jackie made the entire experience smooth and efficient. They go | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Charles Kadel
My wife Frances and I were very pleased with the way Brenna Nonaka managed the entire purchasing process. She did an excellent demonstration of all the features available on the vehicle. Explained the dashboard layout and the functions of all the driving controls. Explained the computer display and how to navigate it and the features | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Nick
Originally I rated my experience with Fitzgerald VW highly. This was primarily due to our experience with our Sales Advisor, who was wonderful. I maintain this portion of my review. However, the rest of the buying experience has completely deterred me from purchasing a vehicle here again. There were issues with the Finance departmen | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Michelle Garey
Thank you to George Bromwell, he provided wonderful customer service, he went above and beyond to help us get our car diagnosed, find the part and get it repaired. He stayed in touch with us during the wait for our part and kept us informed along the way. We are residents of Montgomery County and definitely prefer the Fitzgerald Dea | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ Samuel Ulsch
| Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Russell Deatherage
| Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Chris Standing
I picked up a screw in my tire. George fit me it and the tech’s sent a video and repaired the tire. George also arranged for me to have a ride home with Lyft. I was able to pick up the car that day! Great Customer Service. Everyone at the dealership is welcoming and makes you feel comfortable. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ John Widmann
Got us in for scheduled maintenance quickly and as planned. Costs as expected. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Tess De Smedt
Excellent services! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Samantha Klein
Wouldn't take our VWs anywhere else. TDIs and GTIs over the years well taken care of by the team (ask for John!) | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Andrew Brandt
Service cost seemed OK but on the high side. The buyer protection plan helped with the cost and even got me a loaner which made easy and worth it to me. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Mary Robaczynski
The staff at Fitzgerald Ford were fantastic. They kept me informed on the problem my car had, how the repair was going, gave me a loaner car and everyone greeted me with a smile. I will definitely go back for future maintenance and any repairs. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Chad Nagle
| Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Cs L
| Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ robert maddox
| Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Eric Wood
| Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Margaret Pierre-Nanan
| Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Peters IndieCraft
Seamless service and very informative and friendly staff. Also like the newer and more organized service area layout. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Raymundo Hernandez
It's an excellent place, very friendly. Gustavo explained everything about my car to me in detail. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Thorsten Jung
I bought two new cars and have been at Fitzgerald for some questions, services and campaign adjustments. The experience was each time excellent. They are helpful, competent and provide an efficient and professional handling of topics. They also answer all questions around the cars with passion. Thank you, keep going! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Michaela Mueller
James was fantastic to work with. I had to bring my vehicle in for a recall and an additional issue. My vehicle was there for 6 days, I was provided a rental and frequent updates on the status. He was able to work with VW to cover the second issue at no cost to me. I truly appreciate his efforts and success in handling that for me! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Barb Uglik
Had a good experience with service department. They completed service quickly and provided a video showing tire and brake measurements. Gustavo was our service contact and he is always pleasant, thorough, and explains what the service entails. Thank you for providing a very positive experience! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ T. TarverH
The customer service was great. Everyone was friendly and ready to help. They explained everything clearly and were willing to answer any questions I presented. Number one thing I appreciated was not being rushed. Thanks!! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Luxmin Navaratnam
| Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Jennifer Webster
| Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Dan Hardesty
Incredible team who does great work and keeps you aware of progress | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Becky Montgomery
I was very happy with the service I received for my VW Atlas. The Service Manager was friendly, professional and kept me informed from the diagnosis through picking up my car when it was ready. They repaired my car in one day and took care to protect the inside of my car as well, which I appreciated. I will definitely continue usi | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Erin White
Very professional, kept me updated on service.... Needed work was done well and did not do unnecessary services.... Let me know of any potential issues down the road.... Always very happy with the job they do.... | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Lareine Queen
Vey nice staff. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Kelly Crispell
Both Peter and Bobby were very professional and helpful and did not make us feel pressured at all people. Both even gave us his personal cell phone, which shows their commitment to the customer. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Amy Anthony
| Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Olivia McDonald
| Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Becky Turner
| Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Dorrell Dyson
Mr. James Reed is a blessing to Fitzgerald. I recently purchased a vehicle from another Fitzgerald locations and 1 of my fobs was not working. I was told that I had to take it the VW location to see if the fob could be fixed or if I had to order a new one which I didn't have the money for since I just got the car less than 2 weeks ag | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Michael Clare
They were great to work with. No pressure sales and it went quickly. I would recommend buying from them to anyone. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Christine Robinson
Service was excellent. Sales person, Benjamin, was very helpful and respectful. The manager and the finance personnel were also exceptional as well. Overall, they made the experience pleasant and stress-free. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ richard dawson
| Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ A. J.
Quick, easy, & professional... No issues with customer service. Great dealership!! | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ M. N. Ahmad
Took my VW Atlas for oil and filter change service. George who checked me in, was very helpful and courteous. I waited at the dealership. Nice lounge and amenities. Got a quick inspection video from the tech. Overall great service. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Jenny Floyd
Friendly, fast service | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Sebastian Kierschner
Excellent Service for my GTI. Quick and very customer oriented. Same day service. Car was clean. Video for the brake service was a nice touch. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ ELAINE CALLAHAN
Fantastic customer service! | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Dawn Becker
During drop off I checked in with George who was very friendly and helpful. Made drop off and pick up an easy, pleasant experience. This would have been a five star review but when I called to schedule my service the representative I spoke with (female) was nice and logged all of my vehicle concerns along with my 10,000 service, and | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Bozz hughes
| Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Kathleen Montgomery
People were unfriendly and slightly rude. | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Jonathan B
The service staff is always courteous, friendly and eager to ensure customer satisfaction. The wait time for a vehicle to be serviced, as long as there are no major issues, is excellent along with a customer waiting area that is extremely clean. It is worth the drive to avoid the hassle elsewhere. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Adam Wiestling
Ben S. and Liubov were fantastic! They made the whole process from beginning to end a wonderful car buying experience. Highly recommend. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ James Benedict
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Samir Sopjani
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Warren Luke
Mr. Gustavo was a very nice service advisor and he was able to adhere to my concerns | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Lisa Long
John Wiley was very helpful and kept us up to date on the progress of the repair. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Pat Rosensteel
I had a recall repair done yesterday. The process of scheduling the appointment, checking in, and getting a call about the status was seamless. James was very professional and helpful! | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Roka Elmasreya
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Deborah McCrossin
Service Dept and Chris are professional, detailed, and treat my baby like it is theirs. Their ability to be my service dept is top of my lost when picking my next vehicle. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ joan ward
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Edward Clarke
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Elizabeth Dudley
Great service | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Jennifer Ford
I was impressed by the courtesy of the staff. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Leonard Payne
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Lynn Carter
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ John Duke
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Michael Johnson
I got a regular oil change and my experience was amazing. What was the best thing about it was they gave me a video by the mechanic of the inspection of my tires and filters (inside the cabinet and under the hood). It was a great experience for me and I waited for my VW Atlas 2018. The service it only took 1 hr. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Courtney Bleakley
Bobby L. and John P. are the absolute Dream Team at Fitzgerald in Frederick! They both are professional, easygoing and trustworthy. They truly go out of their way to make the whole process fun and painless, and I highly recommend! | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Helen S
Took my car in for service as clutch was getting stuck periodically, and due for oil change. Immediately I was offered a loaner car as from my description of the problem they suspected the clutch would need to be replaced. I was called within a couple of hours and told the clutch needed to be replaced and the repair would take a we | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Derek Cullum
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Tiana Oduro
| Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Patrick Y.
The VW Sales staff has failed for two and a half months to provide any proactive communication regarding a Title and Registration issue for my leased vehicle. The only time I have heard anything regarding this issue is when I reach out via email or stop by the dealership in person. I have been told VW Corporate is involved, yet NO ON | Read Full Review
5/1/2025 12:00:00 AM | Google

of 7