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Volkswagen of Fallston

★★★★★(48)read reviews

2110 Bel Air Rd, Fallston, MD 21047

(855) 351-9682 Call Now!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Cliff Dorsey
I purchased my first vehicle from Volkswagen of Fallston in late 2025 and the experience was awesome !! From the beginning everything was top shelf. From Marvin the Salesperson to the Finance Manager , to the General Manager everyone treated me with respect and provided excellent customer service. I would give this Dealership high r | Read Full Review
11/29/2025 12:00:00 AM | Google
★★★★★ Takiyah Hamilton
This Volkswagen location has the best customer service personnel. I was charmed by the sales rep, JT; informed by the manager, Jasmine; and provided with expert care by Shadi. This team exceeded all expectations to confirm my deal. They made magic happen. And when my patience was short, Jasmine just smiled and explained the contract. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Chidinma Egesia
Had a terrible experience working with Shadi. Was told to drive 1.5 hours to discuss pricing only to get an insulting deal on my trade (1/4 of market value), 500 off the vehicle price and they didn't honor truecar pricing. Shame on you! I'd chew glass before I walk into that dealership again. | Read Full Review
11/23/2025 12:00:00 AM | Google
★★★★★ jay cee
I have been using Fallston VW service department for years. The staff never makes me feel like a burden and they always give enough time to listen to my requests or observation regarding the vehicle requiring service. I recently purchased my first vehicle with the dealership and was not surprised to discover the front of house sale | Read Full Review
11/17/2025 12:00:00 AM | Google
★★★★★ Shane McBride
Bought my first Voltswagen, cars been running smooth these past 2 weeks, and I had no problems with the actual sale of my vehicle, Philip was very helpful. I wish the detailers did a better job on my vehicle before handing it off to me, it had a couple of spots on both the inside and outside with sticky residue left behind, I’ll foll | Read Full Review
11/15/2025 12:00:00 AM | Google
★★★★★ Sarah
Bait and switch - take your business elsewhere. We went one time to look at a car and left cause it was a bad deal (used car - over priced and clearly would need some work). They reached back out and we told them our terms which they then said ok to and then proceeded to make us wait hours (they were not that busy) and changed the te | Read Full Review
11/15/2025 12:00:00 AM | Google
★★★★★ Asia A W
please take the time to read full review - from 1 to 3 stars 11/13/25: car continues to misfire since yesterday evening **UPDATED REVIEW 11/12/25: I want to start by thanking Shadi and the team for reaching out to me after seeing my Facebook post — that really meant a lot. I also appreciate that several issues with my vehicle were | Read Full Review
11/13/2025 12:00:00 AM | Google
★★★★★ Elsy Rangel
Phil was a great help & the rest of the team all worked well together to ensure that everything went smoothly with my new purchase 10/10 recommend | Read Full Review
11/8/2025 12:00:00 AM | Google
★★★★★ Sean Zorn
Easy to shop and amazing staff! Will only buy cars here! | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Asia A W
please take the time to read full review it has been UPDATED ON 11/04/2025 —- I purchased my car here in March 2025, and while the buying process itself was smooth and the customer service was great at the time, I’m now dealing with issues that really shouldn’t be happening in less than a year. The main concern is the gas gauge — | Read Full Review
11/4/2025 12:00:00 AM | Google
★★★★★ La’Kiya Poole
JT was truly amazing!!! He helped me turn a horrible situation into a happy one! My VW Passat had high mileage (189,000 miles) and engine issues after bringing it in for service and I felt hopeless and he ensured me that he could get me into a new vehicle with no problem and that’s exactly what he did!! | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Sue Sue Mcgoo
Bought my first ever VW from Phil at VW of Fallston. Usually, you go into a car buying experience with a lot of anxiety and dread. Phil completely turned that experience around for us and we enjoyed his company not to mention the fabulous deal we got!!!!! Ten outta ten recommend!!! | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Bennett Pearce
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11/2/2025 12:00:00 AM | Google
★★★★★ Alison Fry
I had a great experience at the Volkswagen of Fallston! I worked with Phil for 2 weeks on pricing. He was patient and efficient. The car I originally wanted sold and he was able to make magic happen and get me a great deal on a beautiful new 2025 Atlas SEL. So happy with my purchase and my experience at this dealership. Highly recomm | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Danielle Anderson
Always pleased with my service here! My car was in service for 13 days. Liam and Michael were very accommodating and kept me updated the entire time. Thank you to you both and everyone involved working on my vehicle! I appreciate it?? | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Carmen LoPresti
Just like to say that I’m very impressed with this dealership and their service department also I’d like to thank the management to the improvements that they made to the dealership I live in the neighborhood and I think it’s looks awesome. A big upgrade to what it used to be very well done thank you. Carmen | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ timothy brown
Good place to shop and search for VW vehicles. I made a purchase of a new VW Buzz. The salesman Phil, Matt in finance, the GM whose name I cannot remember, and all others were comfortable and friendly to talk to and/or do business with. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Dawn Anders
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10/30/2025 12:00:00 AM | Google
★★★★★ delmund pressell
Bought an Atlas peak addition and love it. I shopped around and get the best price in the region. Phil and the entire sales staff made the buying experience exceptional! Highly recommend VW of Fallston if you’re looking for a Volkswagen. | Read Full Review
10/30/2025 12:00:00 AM | Google
★★★★★ Cori Johnson
Update: I previously had a negative experience, but the manager, Mike, personally reached out and took the time to listen and address my concerns. I really appreciate the effort and professionalism he showed. If you have any issue big or small, contact the manager, mike. Thank you, Mike, for making things right! | Read Full Review
10/30/2025 12:00:00 AM | Google
★★★★★ Cori Johnson
My name is Cori Johnson, and I am writing to formally express my deep dissatisfaction with the service I have received at Volkswagen of Fallston. As a business owner of 10 years, I have never encountered such unprofessionalism and lack of accountability from any service provider. I am new to the Volkswagen family, and what I hoped w | Read Full Review
10/30/2025 12:00:00 AM | Google
★★★★★ Lindsay Shields
My experience at this dealership was incredible. I've never had a buying experience like this. Usually dealerships are pushy and always trying to get you to purchase something you may not need/want. This was NOT our experience. We were presented with options and left up to make up our minds without the pressure/hassle. Marvin was ou | Read Full Review
10/28/2025 12:00:00 AM | Google
★★★★★ Elizabeth Figler
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10/28/2025 12:00:00 AM | Google
★★★★★ Anthony Myers
Great response to accommodate service visit on short notice. Thanks Adam. | Read Full Review
10/28/2025 12:00:00 AM | Google
★★★★★ Shane McBride
Bought my first Voltswagen, cars been running smooth these past 2 weeks, and I had no problems with the actual sale of my vehicle, Philip was very helpful. I wish the detailers did a better job on my vehicle before handing it off to me, it had a couple of spots on both the inside and outside with sticky residue left behind, I’ll foll | Read Full Review
10/28/2025 12:00:00 AM | Google
★★★★★ Judd Fyah
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10/22/2025 12:00:00 AM | Google
★★★★★ Jenequa Hughes
The team at Fallston Volkswagen Parts was professional, helpful, and knowledgeable. They had exactly what I needed and made the process quick and easy. Great service and friendly staff — I’ll definitely be coming back for future parts and service needs! | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Shadi H
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10/18/2025 12:00:00 AM | Google
★★★★★ K Jones
We live in the neighborhood across from the dealership, a few houses down, and their voice-activated alarm has become a major disturbance. It goes off several times during the night and is extremely loud — we can hear it clearly inside our home, and it wakes up and frightens my children. The alarm seems overly sensitive, triggering | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Kelly MacKenzie
Recently went in for service and Adam was the best service advisor! Super friendly and kept me up to date! He worked hard to try and get my warranty to cover the repairs. Can’t say enough good things about my experience! Thanks Adam! | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ Lesa Smith
I recently purchased a Volkswagen Atlas from Fallston Volkswagen, and I can’t say enough about what a pleasure the experience was. After frustrating encounters at other dealerships—where we dealt with misrepresented “no-accident” vehicles that had visible hail damage, pushy sales tactics for used rental cars, and inattentive salespeo | Read Full Review
9/15/2025 12:00:00 AM | Google
★★★★★ Wendy Jones
If I could give 10 stars I would. Michael, Liam and Adam in Cook VW service were awesome. Another dealership, closer to my home, gave me the runaround over computer codes. They had my car for 3 hours only to tell me I needed a new battery, mine was under warranty so I had to leave and replace and go back to then have them tell me I | Read Full Review
9/12/2025 12:00:00 AM | Google
★★★★★ Anna Zick
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9/12/2025 12:00:00 AM | Google
★★★★★ Sierra Kramer
I worked with Marvin to get my new Taos. He was EXTREMELY helpful and knowledgeable and we were able to get something in my price range. I highly recommend | Read Full Review
9/7/2025 12:00:00 AM | Google
★★★★★ Asia A W
got my car in march 2025 or so and i’m having electrical issues -______- had a good experience and great customer service… but i shouldn’t have issues with my gas gauge. that’s insane. it’s still 2025 -_- welp lost 25 miles on the “range” and traveled only 11 ish . losing miles rapidly and it wasn’t doing that before… mind you, this | Read Full Review
9/7/2025 12:00:00 AM | Google
★★★★★ Valerie Rajca
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9/1/2025 12:00:00 AM | Google
★★★★★ Cynthia Lockley
I feel confident and always comfortable receiving the best care from your team members thank you my vehicle is almost 13years old it’s a 2014 VW convertible it runs very well I have over 173,000 miles I have no complaints I keep my oil changed and I listen to my service specialist always he gives me excellent care thank you Liam and | Read Full Review
8/31/2025 12:00:00 AM | Google
★★★★★ Asia A W
got my car in march 2025 or so and i’m having electrical issues -______- had a good experience and great customer service… but i shouldn’t have issues with my gas gauge. that’s insane. it’s still 2025 -_- welp losing miles rapidly and it wasn’t doing that before… mind you, this is a mentioned issue about the vehicle i purchased but | Read Full Review
8/31/2025 12:00:00 AM | Google
★★★★★ Jennifer Ayenson
I had a wonderful experience when purchasing an ID4. Everyone was pleasant and helpful. My salesman Marvin agreed to stay late to wait for me to come view the vehicle. He wasn’t pushy…..which I appreciated. It was a bit of a drive for me, but I am glad I made the trip. | Read Full Review
8/30/2025 12:00:00 AM | Google
★★★★★ wea alshammari
Good | Read Full Review
8/27/2025 12:00:00 AM | Google
★★★★★ Susan Caldart
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8/14/2025 12:00:00 AM | Google
★★★★★ Jay Jackson
Service advisors did a good job they’re polite and seemed to be knowledgeable. Only down side for me was that an oil change and tire plug . | Read Full Review
8/12/2025 12:00:00 AM | Google
★★★★★ Teena Cardoni
Kudos to Jeff, Adam and Mike for always taking such good care of my beautiful ARTEON. I always feel safer knowing that the maintenance team at VW of FALLSTON helps to keep my vehicle in top running performance. Thanks again guys for outstanding service! | Read Full Review
8/6/2025 12:00:00 AM | Google
★★★★★ Mick S
Offered me 13k for a trade when every other dealership offered me 16k plus. Told the sales manager who also appraised my car. He said “rim was scuffed up” . That is an easy cheap fix! Car was in immaculate condition besides that and it wasn’t even close to KBB fair value when I should have gotten very good condition trade in value. | Read Full Review
8/6/2025 12:00:00 AM | Google
★★★★★ Patrick Porter
The service department has improved since the completion of their renovation.. things seem to be running smoother. | Read Full Review
8/5/2025 12:00:00 AM | Google
★★★★★ John Reeves
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8/2/2025 12:00:00 AM | Google
★★★★★ Gregory Raynor
Excellent service! Derick was beyond impressive with his knowledge and patience. We will definitely be returning customers! | Read Full Review
7/29/2025 12:00:00 AM | Google
★★★★★ Breeana Merryman
The new atlas is an awesome vehicle all the drivers assist features are amazing on a road trip!!!! | Read Full Review
7/29/2025 12:00:00 AM | Google

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