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Pohanka Volkswagen ofRitchieStation

★★★★★(111)read reviews

1720 Ritchie Station Ct, Capitol Heights, MD 20743

(301) 850-5189 Ask About Our Service Specials!

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Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.26 and 09.30.26.
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$35 Off Set of Four Tires*Click Here for Details
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Buy 3 Eligible Pirelli Tires, Get the 4th for $1^* Click for details
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Business Hours

Mon: 8:00 AM - 6:00 PMTues: 8:00 AM - 6:00 PMWed: 8:00 AM - 6:00 PMThur: 8:00 AM - 6:00 PMFri: 8:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Lawrence Jones
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8/21/2026 12:00:00 AM | Google
★★★★★ Oscar Guerra
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8/9/2026 12:00:00 AM | Google
★★★★★ MD ABDUL MANNAN SHAWON
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8/6/2026 12:00:00 AM | Google
★★★★★ Angela
Always helpful. Always listens to concerns. Always professional | Read Full Review
8/5/2026 12:00:00 AM | Google
★★★★★ Sancy Lawrence
Kashaun was very persistent very outspoken. Patient he's a very delicate representative. So I would recommend pohanka to anyone | Read Full Review
7/29/2026 12:00:00 AM | Google
★★★★★ Steven Garcia
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7/26/2026 12:00:00 AM | Google
★★★★★ AsiaC.
Went in yesterday for an oil change! Andrea was WONDERFUL from start to finish! I did walk in and she gave me an estimated time. I was out at that estimated time. All staff were super helpful and friendly. Would definitely be returning | Read Full Review
7/24/2026 12:00:00 AM | Google
★★★★★ Shakyla Goodwin
I highly recommend getting your car serviced with these guys. Andrea is phenomenal and she does a great job as a service advisor. Adam also is great as a manager, he listens and most importantly follows through with his word. | Read Full Review
7/24/2026 12:00:00 AM | Google
★★★★★ Darrel Etheridge
Very good sales person Ms Terry Jackson and Mr Sullivan very pleased with everything they did today complete our purchase . | Read Full Review
7/19/2026 12:00:00 AM | Google
★★★★★ Dylan Skiles
I posted my car on Facebook marketplace and somebody I'm being told is a “third party buyer” Raul, reached out to me saying he was from Pohanka vw capitol heights. He kept messaging me multiple times about his interest in buying my car. He said he had an offer for 13k for my car. With that number peaking my interest I immediately w | Read Full Review
7/19/2026 12:00:00 AM | Google
★★★★★ Damilare Solarin
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7/18/2026 12:00:00 AM | Google
★★★★★ Natisha Buchanan
The customer service was amazing and everyone was attentive and knowledgeable. | Read Full Review
7/15/2026 12:00:00 AM | Google
★★★★★ Yahya Hussain
Everything was done in a timely manner. I look forward to seeing them again in the near future | Read Full Review
7/13/2026 12:00:00 AM | Google
★★★★★ Austin Harrison
They sold me a 2025 BMW M2 telling me it had high flow cats and a previous piggy back system. After having transmission issues it turns out the car is completely catless, full blown tuned, and I have no manufacturers warranty due to the full tune/unlocked ECU. The BMW dealership is charging me $16,000 and change to replace said tran | Read Full Review
7/13/2026 12:00:00 AM | Google
★★★★★ Gladys Flores
The front desk lady was Very professional. She helped me and was very knowledgeable about the process. | Read Full Review
7/11/2026 12:00:00 AM | Google
★★★★★ Tiffany Manley
Always great and fast service. Love the videos of the actual service. | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ Kelvin Brown Sr
Andrea is amazing. Very knowledgeable and detail. Please keep up the amazing work! | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ Stefanie Inabinet
LJ was very knowledgeable about the VW Atlas Sport. My favorite of the VW Atlas Sport demonstration was the Parking Assist. LJ customer was top tier highly recommend him as a sales rep. | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ Shireen Jones
John was my sales rep he was nothing short of amazing and professional. | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ Mikayla
I had a great experience working with LJ! He was incredibly kind, professional, and made the entire process smooth and stress-free. He got me in and out quickly while making sure all of my questions were answered. I really appreciate all of his help and couldn't be happier with my experience. I'm so excited and grateful to be drivin | Read Full Review
6/30/2026 12:00:00 AM | Google
★★★★★ Shanele Thompson, REALTOR
A nightmare experience dealing with this particular dealership. I have always driven Volkswagen besides a brief stint with Lexus. I came to Pohanka after years of being with Karen Radley in Woodbridge and I can say the quality of service and competence lacks significantly at Pohanka. I went in purchase my lease vehicle this morning | Read Full Review
6/29/2026 12:00:00 AM | Google
★★★★★ Su Batista
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6/27/2026 12:00:00 AM | Google
★★★★★ Quirt Ashworth
Buying from this place was straightforward and easy. Lavelton was friendly, knowledgeable, and very accommodating. Would definitely recommend buying from here if you're in the market. | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Raquel Gilfillean
When I arrived, I was greeted by Lavelton, who was respectful throughout the process. He made sure I was comfortable with my selections. The staff was courteous, and Zachary was great for the short time we spent together. | Read Full Review
6/6/2026 12:00:00 AM | Google
★★★★★ RIELL BYNUM
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6/6/2026 12:00:00 AM | Google
★★★★★ Markique Bynum
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6/6/2026 12:00:00 AM | Google
★★★★★ Alfonzo Wallace Jr
The staff was very personal and very helpful | Read Full Review
6/6/2026 12:00:00 AM | Google
★★★★★ KeErica Brown
I always have a great experience at Pohanka VW Capital Heights! I appreciate the text videos of my service, the follow up calls, and how the staff really listen to you. Shout out to Andrea for always being friendly and knowledgeable. | Read Full Review
5/28/2026 12:00:00 AM | Google
★★★★★ Jason Ellerbe
First dealership where I've never had to make an appointment. Great customer service. | Read Full Review
5/25/2026 12:00:00 AM | Google
★★★★★ Jhon Brainshiekov
It’s a nice place,the only thing I don’t like,they don’t wash or clean the car after an oil change or any maintenance,I used to go to other place they always was your car for you after any maintenance. | Read Full Review
5/25/2026 12:00:00 AM | Google
★★★★★ Jerome “Rome” Dixon
Andrea is great! | Read Full Review
5/23/2026 12:00:00 AM | Google
★★★★★ Mesha J.
Over the span of several years, I have purchased 6 cars from Pohanka Volkswagen! I think that says it all! | Read Full Review
5/20/2026 12:00:00 AM | Google
★★★★★ Anthony Deak
Brutal experience. Was working with a salesperson (and apparently a manager) who put an offer in on my vehicle. Drive the 40 minutes to the dealership for a full appraisal, only to told they don't purchase vehicles there and I had wasted my time coming down. | Read Full Review
5/11/2026 12:00:00 AM | Google
★★★★★ Stephanie Robinson
This was the first visit to have complimentary service oil change. It was very good service and surprisingly fast. I really liked that the mechanic working on my car sent a video of what was done. I have brought different cars over the years and that was never done?? | Read Full Review
5/8/2026 12:00:00 AM | Google
★★★★★ Wayne Savoy
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5/4/2026 12:00:00 AM | Google
★★★★★ Austin Allen
I had an amazing experience with this dealership from my saleswoman to the gentleman working in the finance office, they were both very helpful and respectful! | Read Full Review
5/4/2026 12:00:00 AM | Google
★★★★★ George Dowtin
The salesman was very helpful and understanding. He was able to meet my needs and found a great vehicle that was fitting for me. Lastly, he was patient kind and informational. | Read Full Review
5/3/2026 12:00:00 AM | Google
★★★★★ Desiree Griffin-Moore
Great service | Read Full Review
5/2/2026 12:00:00 AM | Google
★★★★★ Ee 56th
Fixed my vehicle in a less then 2 weeks good time vehicle definitely feels better driving it. | Read Full Review
5/1/2026 12:00:00 AM | Google
★★★★★ Doris Sorto
Good services but when I got the car back after the tire change all the caps were missing and had to tell them to put them back on. Other than that everything was good. | Read Full Review
5/1/2026 12:00:00 AM | Google
★★★★★ Yvonne Warren
The drop off and evaluation was extremely long The took an hour to verify my warranty Had to leave the car I was not able to get a rental or loaner to get home Had to get an uber to get home Car was promised for Monday and was not ready until Thursday Not a pleasant experience | Read Full Review
5/1/2026 12:00:00 AM | Google
★★★★★ Tamieka Skinner
I’m taken care of every time I have been here I like the video they send while work is in progress | Read Full Review
4/27/2026 12:00:00 AM | Google
★★★★★ Issoufou Moussa
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4/22/2026 12:00:00 AM | Google
★★★★★ Tiffani Johnson
I’m not even sure where to begin, but I’ll start with this: I’ve been going through something incredibly difficult. I had to rebuild fast. I researched, I asked questions, and I walked into Pohanka VW hoping for even a small win. What I got was three people who treated me with respect, patience, and genuine care. DeMarco was the fi | Read Full Review
4/20/2026 12:00:00 AM | Google
★★★★★ Amani Harris
I worked with John Pinkney on identifying the right fit for me and my family. He was thorough in sharing the best of what VW has to offer. Great sales consultant! | Read Full Review
4/18/2026 12:00:00 AM | Google
★★★★★ Regina Williams
Fast and efficient! My experience was great. Just go there and see for yourself. | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Teri Burton
The staff at Pohanka Volkswagon were amazing! This was my first time purchasing a car and they all made it a breeze. LJ even went above and beyond staying late to help make sure everything was finalized and we got to drive our new car off the lot. Denario was efficient and helpful and they even filled the gas up and gave it a was bef | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Ebony Jones-Watts
Very personable and accommodating staff, from sales, to manager, to finance manager. We were able to find a car that fit our needs and style. Would recommend. | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Stephanie Holmes-scott
She was very detailed and she made sure that I understood what was going on | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ George Dickens
It was a beautiful day at the Park cleaning my VW Tiguan. Thanks Pohanka technicians at Pohanka for great work on my 2018 Tiguan. It drives like it's brand new. Thanks Team. ?? | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Charles Epoh
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4/13/2026 12:00:00 AM | Google
★★★★★ Francine Hardy
Not enough techs that know what they doing | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ Christoph-Wilhelm Wilkening
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4/10/2026 12:00:00 AM | Google
★★★★★ E Marti
My experience at Pohanka VW @ Ritchie Station was definitely amazing! From the time I walked in until the time I left. We all know going to a car dealership is an all day process smh! But my team made it totally painless. I was 1st greeted by Keyshawn who instantly became my salesman, his welcoming personality is what drew me in and | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Remakk1
Nice place and the lounge was phenomenal. The zero gravity chair was the best part too. | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Leatesha Little
I bought a 2026 Volkswagen Sport. The sales rep was terrific and guided me into the right direction. | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Connor Murnane
Recently, we purchased our second car from Pohanka VW. The financing process could have been quicker and a bit more transparent. However, our sales consultant, John Pinkey, was fantastic. He made the experience as stress free as car shopping can be. He will definitely be our first stop the next time we are in the market for a vehicle | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Bobby L Smith
On Saturday, I visited your dealership to view a Ford Bronco. Upon arrival, I was informed that an associate had taken the vehicle off the lot. I was confused as to why a dealership vehicle would be taken during business hours, making it unavailable to potential customers. I was later advised by Manager Lamar that he had authorized t | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ PrinceJammin
Courtesy, made a priority! | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ GR MAN
Marcos and Keshawn were very helpful and knowledgeable. Keyshawn was my salesman. They made my experience a pleasant one. Zachary, the finance person help me sort out the different warranties. I would recommend this dealership. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Dwight Lightbourn
Demarco and Lamar gave my wife and I great service. I would certainly recommend Pohanka Volkswagen. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Jimmy
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3/13/2026 12:00:00 AM | Google
★★★★★ David Nickel
Zuzana Sedova went above and beyond to ensure my experience, from beginning to end, was a positive one. If you're looking for a new ride, check these guys out first. Thanks again Zuzana! | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Lamont Turner
Had an issue with my tire. Arrived just in time on Saturday around 12:45. Fronk desk attendant in Service name Zack was so friendly and took care of the issue in less than 30 minutes. This is what I call a "memorable customer care experience. Thank you Kevin and Patricia Turner | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Louise Winslow
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2/27/2026 12:00:00 AM | Google
★★★★★ Jasmine Murdock-Hicks
Andrea provided good customer service and has great communication | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Detris Dickens
My experience with the Pohanka salesman was great. He listened and answered my questions. I didn't feel overwhelmed . Thank you Matthew for working with me . | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ H M Harris
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2/23/2026 12:00:00 AM | Google
★★★★★ Jasmine Fields
I had an excellent experience with the service team and am very happy with the work done on my vehicle. From start to finish, everyone was professional, courteous, and knowledgeable. | Read Full Review
2/21/2026 12:00:00 AM | Google
★★★★★ Joyce Hannibal
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2/19/2026 12:00:00 AM | Google
★★★★★ Patricia Wallace
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2/19/2026 12:00:00 AM | Google
★★★★★ Josephine .Larrazabal
Love this place fast honest and excellent customer service | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Tina Finley
I am writing to share my positive experience regarding my recent purchase at Pohanka. The process was seamless, and while it required some negotiation, the outcome was very pleasantly satisfactory. I would highly recommend their services to others. For those considering a purchase, I suggest having a clear understanding of your requ | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ S. Ann Bing
Salesman was very polite and courteous He was very patient and friendly | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ Sean “WinterBorn” Paris
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2/4/2026 12:00:00 AM | Google
★★★★★ Marilyn Johnson
I panicked when my car wouldn't start when I stopped in Howard County in route to Bowie, MD. I called Pohanka and I was informed that they would take care of me when I got there! I got a jump and drive there mid-day! They not only took care of my problem, at no charge, but washed my car and set me away happy and relieved! It is the | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ D. Dougie
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1/25/2026 12:00:00 AM | Google
★★★★★ Allison Ross
My service advisor, Andrea, is awesome. She is customer focused. She kept me informed on the work being done to my Passat. It was ready in the timeframe she provided me. I appreciate her. | Read Full Review
1/20/2026 12:00:00 AM | Google
★★★★★ Sade Russell
They were very professional | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Cecil Cox
I was helped by sales associate John Pinkney. He was very knowledgeable of the cars and industry. There was not a question unanswered and if he couldn't answer personally he knew exactly where to get the answers from. John polite and welcoming when it comes to people being scared because of credit and other critical things when buyin | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Rhonda Slade
I went in day prior to new years for what I thought was 50,000 mile tune up, actually being a gasket leak was my issue??. I was given excellent customer service from the greeting to a video of my diagnosis. Angela gave superior CSR even calmed me down when I heard the total cost the day before new years! Car was fixed on Friday and fe | Read Full Review
1/8/2026 12:00:00 AM | Google
★★★★★ Dr. Francina Kerr
I was amazingly surprised at the expert technology that was used in assessing my car. Service was excellent and very efficient. | Read Full Review
1/8/2026 12:00:00 AM | Google
★★★★★ Rachele Pla
Over the Thanksgiving weekend, while driving home at night, a warning light came on indicating my car was overheating and needed to be stopped immediately. I had the vehicle towed to the dealership, where I was informed after diagnosis that it had a cracked head gasket and that the repair would be very expensive. I briefly considered | Read Full Review
12/23/2025 12:00:00 AM | Google
★★★★★ gail jackson
The staff was great from entry to exiting the dealership! Found discount coupons towards services for me! | Read Full Review
12/20/2025 12:00:00 AM | Google
★★★★★ Rabi Lee
Great customer service. Keep the customer updated at routine intervals. Both Andrea and Zack were great! | Read Full Review
12/20/2025 12:00:00 AM | Google
★★★★★ Barry Spriggs
My visit was wonderful, they took good care of me and it didn’t take long for them to change my oil. Plus they washed my car and sent me a video of what they were doing to my car. | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Jim White
I called to check on a repair for my daughter's Jetta and was treated like I was a complete idiot. The service advisor wouldn't even talk to me, she just told me to bring the car in and it would be $200 for a diagnosis. Two other dealers took the time to actually have a conversation with me, as if I knew something about cars and were | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Delores Horton
Every thing was done in a timely fashion. Everyone was extremely nice and professional. I will be returning. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Victoria Moran
If you need your car serviced, Angela is your girl! I’ve been coming to this location for about 3 years now for maintenance and my last experience was amazing. I got my car serviced and was offered a shuttle home. I was so grateful as I usually pay for a ride home. She called me at home to let me know they are almost finished and was | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Shenaz Shaffee
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12/1/2025 12:00:00 AM | Google
★★★★★ Tyrone Savoy
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11/30/2025 12:00:00 AM | Google
★★★★★ Julie Young
Purchased my Atlas in AL with an extended warranty. Moved to the Metro area and found Pohanka to service my car. Then today I take my car in because I have several issues that needed fixed and they would be covered under the extended warranty. I was told that the could look over the car and do an issue inspection to find out what wa | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Joseph Taormino
Staff was very friendly and helpful. The time it took for the entire purchase took almost 6 hours though (about 45-60 minutes was my fault though, getting my credit unfrozen and getting an updated insurance card thru my insurer) | Read Full Review
11/24/2025 12:00:00 AM | Google
★★★★★ Connie Conner
Always have great service!!! | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Yvonne Warren
The visit was good and the wait was minimal. I always feel good about the service that is offered by the dealership | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Horace Martin
Andrea took care of me, I had a nail in my tire and they took care of me no charge Got a keychain as a gift as well | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ K J
My experience with Andrea in service was absolutely phenomenal! She’s always professional and knowledgeable and assured my needs were met. | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ Jus Breav
Andrea is the best. Increase her pay and give her a promotion ASAP. I was well taken care of. I just wish it cost less due to government shutdown. But no complaints. I go here for all my important repairs and maintenance. | Read Full Review
11/7/2025 12:00:00 AM | Google
★★★★★ Louis Brannon
Dear Pohanka VW, We wanted to take a moment to express our deepest gratitude for the outstanding services we received from Mr. John Pinkney our sales person. He patiently answered our questions, provided expert advice, and helped us find the perfect car. We especially appreciated the effort Mr. Pinkney put into ensuring a smooth an | Read Full Review
11/5/2025 12:00:00 AM | Google
★★★★★ Alicia Harvey
Had a great experience with sales person and staff from start to finish. Thank you. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Alex Fernandez
Worthless service department. Refuse to confirm if parts are available or on back order. Just totally awful customer service. | Read Full Review
10/23/2025 12:00:00 AM | Google
★★★★★ Jasmine Addison
Excellent customer service from Zack as usual. Can't wait for my next scheduled maintenance. | Read Full Review
10/20/2025 12:00:00 AM | Google
★★★★★ Carlos Martinez
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10/19/2025 12:00:00 AM | Google
★★★★★ Aaliyah Person
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10/18/2025 12:00:00 AM | Google
★★★★★ Deborah Gibson
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10/18/2025 12:00:00 AM | Google
★★★★★ Krista Park
Amazing service. In addition to great service for regular maintenance, they’ve provided outstanding service with tire issues. Their waiting space is nice, and their hours are good. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Jorge D. Ramirez
Son muy amables y serviciales y profesionales | Read Full Review
10/14/2025 12:00:00 AM | Google
★★★★★ Daeja Carter
The staff at the Capital Heights Pohanka are absolutely amazing! They were very friendly, and took the time to help you understand the process of every step. I want to personally shout out Mrs. Keyerra because she was the most kind heart souls I’ve had the pleasure to cross paths with. If you’re looking for a car this place is the pl | Read Full Review
10/13/2025 12:00:00 AM | Google
★★★★★ Frances Matovu
Our car was brought in for a recall, and this was my first visit to Pohanka VW. Every interaction I had with the staff was informative, pleasant, and professional. The entire process was clearly explained to me from the start. I had brought everything with me expecting to wait all day, but I was pleasantly surprised to learn that I | Read Full Review
10/5/2025 12:00:00 AM | Google
★★★★★ Chloe Wills
If I could give ZERO stars, I absolutely would. My car has been at this dealership since June. Started with a broke key and now over $1000 later I still do not have my car repaired or even the right parts ordered. I was warned to steer clear of Pohanka VW but they lied and told me they would have my key replaced in less than a week. | Read Full Review
9/18/2025 12:00:00 AM | Google
★★★★★ Kiana David
I had a fantastic experience at the Volkswagen service center! Andrea was incredibly helpful and attentive to every detail. I highly recommend visiting Pohanka Volkswagen for your service needs. | Read Full Review
9/4/2025 12:00:00 AM | Google

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