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Ourisman Volkswagen of Bethesda

★★★★★(30)read reviews

5415 Butler Road, Bethesda, MD 20816

(301) 859-4476 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 8:00 AM - 4:00 PMSun: 9:00 AM - 4:00 PM

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Customer Reviews

★★★★★ Susan Walker
I often use Ourisman Volkswagen of Bethesda for required repairs but am also mindful of my budget. Service is always prompt and friendly, but I can't help but wonder whether the costs for parts and labor are commensurate with the market. Every time I bring my car in, I get sticker shock, but feel compelled to address safety issues an | Read Full Review
8/9/2026 12:00:00 AM | Google
★★★★★ Susan Walker
I often use Ourisman Volkswagen of Bethesda for required repairs but am also mindful of my budget. Service is always prompt and friendly, but I can't help but wonder whether the costs for parts and labor are commensurate with the market. Every time I bring my car in, I get sticker shock, but feel compelled to address safety issues an | Read Full Review
8/6/2026 12:00:00 AM | Google
★★★★★ Jennifer Seybold
This service center is the reason I will never again buy a VW or a Volvo—sad, because both are great cars. I use this center only for absolute necessities—every experience is awful. Recently I had to have my sunroof inspected because the sunshade was broken. I had to leave my car overnight and pay $300 for a diagnosis. And got nothin | Read Full Review
8/6/2026 12:00:00 AM | Google
★★★★★ Skyler Steele
Great service! Great experience! | Read Full Review
7/30/2026 12:00:00 AM | Google
★★★★★ Fouad Al Rousan
| Read Full Review
7/13/2026 12:00:00 AM | Google
★★★★★ John Sciortino
My experience with this auto repair shop was so bad that I have filed official complaints with the Maryland Attorney General's Office, the Montgomery County Office of Consumer Protection, and VW Corporate. (I would also have cc'd the complaint to the Better Business Bureau, but, tellingly, Ourisman's Bethesda service center apparent | Read Full Review
7/11/2026 12:00:00 AM | Google
★★★★★ Rajiv D'Cruz
I recently had to get my start stop replaced on my VW. James Martin was my service representative. He was extremely helpful in communicating what services were necessary, and how long it would take. He was also able to deliver the repair faster than anticipated. Overall it was a very smooth and satisfying experience. | Read Full Review
7/8/2026 12:00:00 AM | Google
★★★★★ Deidra Bailey
Service at this location continues to get worse over time. I used to like coming here, but they have become unhelpful and it feels like they are taking advantage of you without much explanation. I was quoted a service that should happen every 2-3 years, except I had the exact service at this location less than a year ago. I had to ca | Read Full Review
6/20/2026 12:00:00 AM | Google
★★★★★ LEWIS
I made a simple oil change service online. I rushed to get there after work, they tell me “oh you made an appointment. That just means you have a place in line. We won’t be able to see your car until at least tomorrow” What’s the point of an appointment then?? That’s not the definition of the word appointment. Complete waste of tim | Read Full Review
6/17/2026 12:00:00 AM | Google
★★★★★ Dãt' Sãüz
Ever since dropping off my father's 2014 vw beetle to get diagnosed & in the mist of thing's the vehicle was damaged on property without being notified and the only reason I found out after tryin to find out wha needs to be repaired but never received a phone call about the incident but the shop trying to cover up vehicle damage & d | Read Full Review
6/17/2026 12:00:00 AM | Google
★★★★★ Mario Viscarra
| Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ A L
I truly don't understand the science behind how a simple oil and filter change can take two days up to a week. I've only used service here twice and each time, I've had to come when it opened in order to get the vehicle back in the same day. Not to mention every visit has resulted in unknown vehicle failures resulting in a return to | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Antoine Baggett
Drove 45 minutes for a schedule 2pm service appt. There aren’t many vw services in my vicinity. Arrived and they said it would take about two days before I’d get my car back (that’s simply before I’d be able to get a diagnostic. This doesn’t include the time for actually fixing the car). My issues are faulty AC and finicky driver-sid | Read Full Review
6/8/2026 12:00:00 AM | Google
★★★★★ Faith Rhodes
I am writing this review to express my deep dissatisfaction with my recent experience. This was my first time using this service location, and due to a total breakdown in customer service and organization, it will be my last. The issues began during my initial phone call to reschedule. The representative was incredibly rude, scoffed | Read Full Review
6/2/2026 12:00:00 AM | Google
★★★★★ Alfredo Rodriguez
For four consecutive weeks now, I have taken my car to the service for the same problem. The yellow check engine light comes on, alerting me to an issue. The first week—after half a day of inspection and $1,500—they replaced several parts in the electrical and fuel injection systems. The light came back on the very next day. The seco | Read Full Review
5/14/2026 12:00:00 AM | Google
★★★★★ Daniela Johnson Restrepo
James was attentive and professional throughout the servicing of my car | Read Full Review
4/22/2026 12:00:00 AM | Google
★★★★★ George Frota
| Read Full Review
4/19/2026 12:00:00 AM | Google
★★★★★ Ahlea Rutt
Great experience, Zee and Laura are wonderful, super helpful and transparent. Definitely will recommend to my friends. This is my second Volkswagen I have owned, great company. | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Amirah Hunt
I have been going to the Ourisman Volkswagen of Bethesda Service Center for the past two years, and each time I have interacted with Mr. James Martin. James is welcoming and has a great personality. He is very knowledgeable, listens to customers concerns, and offers cost-effective solutions. I have experienced and seen him provide pe | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ C B
This service dept is the worse. Purchased a car from them and had an issue. The service manager B Kostavic made an appointment for me. So I thought all was good however that was not the case. I arrived at my appointment and they had no knowledge of my issue nor the appointment. I drove 45 minutes to this appointment and was told it w | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Natalia Gómez
My ID 4 has two recalls. I called a month ago and was told the repair would take two weeks, and that the manager, Brian K, would call me back to get me on the loaner list before dropping off my car. That call never came. I called five more times, but Brian K never responded. On my fifth call, after waiting a month, I was told they we | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Heather
Leo is absolutely incredible! The staff is so nice and the work is perfect! | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Hairston
Just got A++ customer service from James! Ask for him during your next visit. He's the best! | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Jenna Wiederhold
James Martin gave amazing service! He supported me greatly by going above and beyond! Highly recommend working with him. Thanks again James! | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Albert Keidel
On January 23, 2026, Mr. James Martin oversaw Ourisman VW's replacing the backing plates on both sides of the car and replacing the rotors, which had been also damaged. The estimate, both on cost and on arrival of parts and repair completion were fast and accurate. Just a terrific job from first call-in to completion. Albert Keidel, | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Benjamin Abbott
Horrible, horrible service. Worst I have ever experienced. Unable and unwilling to assist and make our situation right. Avoid, avoid this place. Stay clear. Brian was unprofessional and unwilling to help. Very disorganized. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Shayla Queen
First I want to start by every single time I have an issue with my car, I have a toddler, I’m told I can get a loaner on the phone and when I arrive, James loves to tell me he can’t get me a loaner. Then when I ask to speak to a manager, somehow it magically happens. The managers here are great but dealing with James has been such a | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Eli Rosenfeld
Regular maintenance on combustion engines can be expensive and time consuming. Throughout the years our service representative, James Martin Jr, has provided professionalism, tips, and recommendations, which are greatly appreciated. | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ Melissa Watts
Three strikes. For the THIRD time today Ourisman Volkswagen in Bethesda cancelled a scheduled service appointment. Third time in two years. Twice they cancelled appointments at the laslt minute saying the "won'tdo factory recalls". Is that even legal? Today they tell me when I show up for my routine maintenance, planning to wait whil | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ Sarah Maraschky
I took my car here for service several times and was never impressed. They are a bit condescending and not overly friendly. I always had to call to ask for updates on my car because otherwise no one would tell me what was happening. They also didn’t fix the issues I had, so I ended up going to Alexandria VW instead and liked it much | Read Full Review
9/11/2025 12:00:00 AM | Google

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