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Ourisman Volkswagen of Bethesda

★★★★★(20)read reviews

5415 Butler Road, Bethesda, MD 20816

(301) 859-4476 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 8:00 AM - 4:00 PMSun: 9:00 PM - 4:00 PM

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
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Customer Reviews

★★★★★ Ahlea Rutt
Great experience, Zee and Laura are wonderful, super helpful and transparent. Definitely will recommend to my friends. This is my second Volkswagen I have owned, great company. | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Amirah Hunt
I have been going to the Ourisman Volkswagen of Bethesda Service Center for the past two years, and each time I have interacted with Mr. James Martin. James is welcoming and has a great personality. He is very knowledgeable, listens to customers concerns, and offers cost-effective solutions. I have experienced and seen him provide pe | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ C B
This service dept is the worse. Purchased a car from them and had an issue. The service manager B Kostavic made an appointment for me. So I thought all was good however that was not the case. I arrived at my appointment and they had no knowledge of my issue nor the appointment. I drove 45 minutes to this appointment and was told it w | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Natalia Gómez
My ID 4 has two recalls. I called a month ago and was told the repair would take two weeks, and that the manager, Brian K, would call me back to get me on the loaner list before dropping off my car. That call never came. I called five more times, but Brian K never responded. On my fifth call, after waiting a month, I was told they we | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Heather
Leo is absolutely incredible! The staff is so nice and the work is perfect! | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Hairston
Just got A++ customer service from James! Ask for him during your next visit. He's the best! | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Jenna Wiederhold
James Martin gave amazing service! He supported me greatly by going above and beyond! Highly recommend working with him. Thanks again James! | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Albert Keidel
On January 23, 2026, Mr. James Martin oversaw Ourisman VW's replacing the backing plates on both sides of the car and replacing the rotors, which had been also damaged. The estimate, both on cost and on arrival of parts and repair completion were fast and accurate. Just a terrific job from first call-in to completion. Albert Keidel, | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Benjamin Abbott
Horrible, horrible service. Worst I have ever experienced. Unable and unwilling to assist and make our situation right. Avoid, avoid this place. Stay clear. Brian was unprofessional and unwilling to help. Very disorganized. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Shayla Queen
First I want to start by every single time I have an issue with my car, I have a toddler, I’m told I can get a loaner on the phone and when I arrive, James loves to tell me he can’t get me a loaner. Then when I ask to speak to a manager, somehow it magically happens. The managers here are great but dealing with James has been such a | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Eli Rosenfeld
Regular maintenance on combustion engines can be expensive and time consuming. Throughout the years our service representative, James Martin Jr, has provided professionalism, tips, and recommendations, which are greatly appreciated. | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ Melissa Watts
Three strikes. For the THIRD time today Ourisman Volkswagen in Bethesda cancelled a scheduled service appointment. Third time in two years. Twice they cancelled appointments at the laslt minute saying the "won'tdo factory recalls". Is that even legal? Today they tell me when I show up for my routine maintenance, planning to wait whil | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ Sarah Maraschky
I took my car here for service several times and was never impressed. They are a bit condescending and not overly friendly. I always had to call to ask for updates on my car because otherwise no one would tell me what was happening. They also didn’t fix the issues I had, so I ended up going to Alexandria VW instead and liked it much | Read Full Review
9/11/2025 12:00:00 AM | Google
★★★★★ Jon Yank
Really great experience with these guys. My ID4 wasn't charging so I was basically stranded in Maryland and could not get back to PA. First, the dealer offered to assist, which was incredibly nice and helpful, but when they couldn't get it to work, suggested I go to the service center. The people here were very nice and customer serv | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Amir Tejpar
I have a 2023 VW Jetta and since November 2024 I have brought it to the dealership for a check engine light issue practically every month. During every visit (there are too many to count), they claim to have fixed the problem and the light reappears less than a couple of weeks later. In two instances, I have left my car at the deal | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ chris deyoung
Worst auto service experience of my life. Made a 7:30 am appt to have my VW looked at, Keyless entry system was malfunctioning. They said they’d have a diagnoses by early afternoon, but never even looked at the car on day 1. Afternoon of day 2, still haven’t even looked at car, meanwhile they had time to run a ‘44 point inspection’ t | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Rouby P
This place is truly the worst, I'd rate it 0 stars if google would let me. Everything seems to take them exponentially longer to do than any other service center I've used to service my VW, they claim your service will take x amount of time, it always takes longer. And if you are hoping they'll call you ahead of time to let you know | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Ibrahim Aksoy
First complimentary service visit. Nothing to exaggerate. Location is confusing. My jetta was not washed as promised. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ G F
On two separate occasions, my vehicle was mistaken for another one, resulting in the wrong services being performed on one of those occasions. I dropped my car off for alignment at 830 am, but they changed the oil, which had just been changed a few weeks earlier at this same service center. They called me at 12 noon to inform me tha | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ S Singh
As per others' reviews, they charge for diagnostics and then suggest lots of work, the majority of which is nugatory. Previously they've pulled the 'wheel alignment' stunt on us, not realising they'd aligned them just a few weeks earlier when the car was in for something else. Then it became: 'well it sometimes take some time on the | Read Full Review
5/2/2025 12:00:00 AM | Google

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