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Ourisman Volkswagen of Laurel

★★★★★(177)read reviews

3371 Ft. Meade Road, Laurel, MD 20724

(301) 957-3115 Ask About Our Service Specials!

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$25 Off Genuine VW Brake Pad and Rotor Replacement¹¹Click Here for Details
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$119.95 Oil and Filter Service¹Click Here for Details
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$25 Off Tire Rotation with Brake Inspection⁹Click Here for Details
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Get 20% off select VW DriverGear purchases¹⁷ (no minimum required) with promo code VWDG2025 at checkout.Click for details
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Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 04.01.25 and 06.30.25.
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Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 7:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Nhan Phan
V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor | Read Full Review
11/18/2024 12:00:00 AM | Google
★★★★★ TK
Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo! | Read Full Review
11/16/2024 12:00:00 AM | DealerRater
★★★★★ TK
Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo! | Read Full Review
11/16/2024 12:00:00 AM | Cars.com
★★★★★ margaret thacker
I want to say that I had an excellent service yesterday at this dealership. They have worked with me through three cars, I love VW by the way and every time they exceed my expectations. Rahim King who was my service consultant person yesterday made the entire experience worthwhile. Kudos to the team ???? | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Jenifer Tersakyan
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11/14/2024 12:00:00 AM | Google
★★★★★ R RM
I usually take my Cross Sport to Pohanka VW in Capitol Heights MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I plugged in my OBD eleven and it t | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ L Campuzano
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11/11/2024 12:00:00 AM | Google
★★★★★ Latoya Wedge
I bought a lemon from here May 2024. The car has since cut off while in drive 3 times now. I reported it twice and took it in twice. The first time they kept it for 9 days, drove it for about 104 miles and nothing was found. This time they kept it for a day and a half.. drove it less than 10 miles, gave it back and blame me for not w | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ R RM
I usually take my Cross Sport to Pohanka VW in Capitol Height MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I plugged in my OBD eleven and it to | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Heike S
We purchased in the past 7 years 5 cars with Ourisman VW of Laurel. Our family is most pleased with customer service and the great deals. Our latest purchase VW Golf TDI for in picture. I totally recommend Ourisman VW of Laurel ask for Mike he will make the deal happen ?? | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Latoya Wedge
I bought a lemon from here May 2024. The car has since cut off while in drive 3 times now. I reported it twice and took it in twice. The first time they kept it for 9 days, drove it for about 104 miles and nothing was found. This time they kept it for a day and a half.. drove it less than 10 miles, gave it back and blame me for not w | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Tiffany Morris
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11/5/2024 12:00:00 AM | Google
★★★★★ Nay Nay
Rahim is the right person for all questions and guidance in car service. Thank you for reminding me that there are people that care | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Patricia Luna Montgomery
Excelente service and the staff are very polite and efficient. Thank you | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Stanley Burnette
I recently purchased a 2019 Tiguan from Jose Serrant, and I couldn’t be happier with the experience! From the start, Jose made sure the transaction was smooth and efficient, respecting my time while ensuring I felt comfortable with every step. The process was fast but never rushed, and he took the time to present me with several opti | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Arnetta Smith
I find the reception of the staff welcoming, prompt, and professional. Michael Kerr was great to work with. He addressed my questions patiently and provided information clearly. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Adam Morris
Two year old Taos was losing coolant which ultimately required a head gasket replacement, which is a known issue with this model, but repair technician initially just wanted to add coolant and not even inspect the car. She shrugged off the idea that it could possibly be a larger issue like a head gasket so I didn't feel heard or valu | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Ronald
Rick Collins has always been exceptional. Very attentive to details. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Tanequaaa
Great customer service, I love the service that I receive here. I love working with Rick he is very nice and professional! | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Sammi Meyer
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10/26/2024 12:00:00 AM | Google
★★★★★ JJC 3
I received a safety recall for my GTI and over the course of a week, I called three times to schedule a service appointment. Each time the scheduler said a service advisor would call me back but I never received a call. I ended up going back to Virginia where I purchased the car and they took care of it immediately. My next VW will | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Crystal Carter
I am that customer that has very high expectation. However, I lead with the same since of urgency to speak up and share a good or bad review. Today, my vehicle was serviced once again at the Laurel Ourisman Dealer Service Ctr and what a great experience that began with a friendly welcome, prompt checking and when my service was com | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Tony Kahn
Dealer raised the price after we said we would buy the car. We found a used 2021 Atlas SEL online listed for $31,200 by this dealer and came to look at it. The sales team (Jose & Helen) were very polite and helpful in showing us the car and we're wonderful to work with. The window price confirmed $31,200. We decided we were interest | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Shannon Williams
Appreciative of the services received today. Rahim was professional and courteous!! | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Makani Bennett
Quick, easy & fast thank you so much Rick & Bo for the assistance with my sun visor! | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ andrew phillips
Great service team | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Mr. Mister
Lovely experience, always is... this place exceeds exceptional service requirements at all cost. They are understanding and dedicated to serving their customers. Customer service is definitely A-1, ThX ??! | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Dr. Gybrilla Ballard-Blakes
Superb customer service! Annette the service manager at Ourisman Volkswagen of Laurel greeted me with a smile . I brought my Volkswagen Beetle in for service without an appointment with a check engine light on. Annette explained to me that I needed to have an appointment if the check engine light was on, because of the time neede | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Daniel Uzoma
Rahim needs to be promoted. His customer engagement and service skills need to be emulated by other dealers lol! He is truly on the customers side | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ jerone gant
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10/4/2024 12:00:00 AM | Google
★★★★★ Mcvay737
OURISMAN VW is my dealer of choice in the DC area. I have used them for service for my VW Jetta three times since relocating to this area and each time the service has been friendly, efficient, and my car returned perfectly clean. | Read Full Review
10/4/2024 12:00:00 AM | DealerRater
★★★★★ Mcvay737
OURISMAN VW is my dealer of choice in the DC area. I have used them for service for my VW Jetta three times since relocating to this area and each time the service has been friendly, efficient, and my car returned perfectly clean. | Read Full Review
10/4/2024 12:00:00 AM | Cars.com
★★★★★ Sandy Bowman
Mr. Rahim King provided excellent service. He explained what needs to be done, explained future maintenance requirement. He was professional. Hope you provide good incentives and bonus to keep such an excellent employee. Thank you. | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ Latoya Wedge
I brought my car in for a 20 mile checkup about 2 weeks ago. Shortly after that my car shut off while in drive merging onto the beltway!. I was so upset the techs did not find this issue during the recent maintenance. I called and made an appt to bring the car back in and spoke to Rahim. He was very empathetic to what I experienced | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Bre'Anna Bryant
| Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ Elisa Guerrero
worst Volkswagen ever!!! Took my 2022 taos cause the screen went black, they keep my car FOR A MONTH!! saying Volkswagen was having problems with the software (stupid excuse ever) after a month they told me they couldn’t fix it and Apple car Play and backup camera wasn’t working and that I have to wait till they fix the software!!! S | Read Full Review
9/28/2024 12:00:00 AM | Google
★★★★★ Lyndsey Reed
Amazing customer service, great communication, and knowledgeable mechanics/service technicians. Rahim went above and beyond when my vehicle needed an extended stay in the shop for repairs. I came from the Heritage VW in Catonsville dealer after moving and Ourisman VW of Laurel will be the only place I ever take my vehicle now! I felt | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Treva Alexander
Rick in the service department was the most professional, efficient, and friendly person. He immediately responded when I walked in the door for my scheduled appointment and he got me setup promptly. The shuttle driver was extremely professional and friendly. He advised me I could adjust the temperature and the radio to my liking. My | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ declansdad
Service and recalls performed in a timely manner. Service advisor submitted a warranty claim to VW to replace a defective part. Good communication and time estimates throughout the process. | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ William Neverdon
It's always have been great service at Ourisman Volkswagen Rahim King service advisor has been very helpful with the service repairs for my car thank you for your service. | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Matthew Campbell
Update: Went in to get my wheel lock replaced for my 2022 Atlas and Tevin talked me in to lowering my payment and getting into a newer vehicle. Tevin was great from start to finish as he knew I did not have much time. He made the numbers work with the finance department which was my main concern. Great experience once again at Ouri | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ J. J. Ashe
| Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Arteon
I came here from NJ and to their promise the car was still waiting for us. Extremely pleased at the professionalism and efficiency of the dealership | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ T J. Taylor
Jose Serrant is the greatest!! This was the most seamless transaction. The level of dedication and patience was impeccable and unmatched. He and his teammates made it happen! I’m so happy and grateful. | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Jasmine Cook
Volkswagen in laurel will be forever be my first choice to purchase a vehicle. This is my family’s second time purchasing a vehicle in the last 2 years from salesman Cody who is totally amazing. I walked in 7 months pregnant and he found exactly what I needed in my price range. I have no complaints for him or his supervisor the ensu | Read Full Review
9/15/2024 12:00:00 AM | Google
★★★★★ Ghada Elkordy
Thanks Tevin! I really appreciate working with you. You made purchasing the car so easy! | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Bay Waters (SJRG)
Annette was the service advisor and was just excellent in everything.. letting me know my service progress and the costs!.. good job! and excellent customer service!! I recommend.. | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Rachel Low
Boe is the man! Drove from Richmond VA - and he Literally made my entire experience! That man needs a raise! | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Marc Shoots
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9/13/2024 12:00:00 AM | Google
★★★★★ Michael Fritz
Worked with Jose for the purchase of the car and the experience was great with timely attention. We needed to do something special to accommodate the sale and Jose and the staff were quick to help. Vehicle was fairly priced and in great condition. | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Ciara Coe
My parents had taken my car to this location for the first time and said they had an amazing experience. So Friday was my first time going to the Laurel Volkswagen location myself. As I dropped my car off and went in I met with and started working with Rahim King. Him and his coworker were very kind and funny from the moment I walked | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ poppy J
I recently visited Ourisman Volkswagen of Laurel with the intention of purchasing a vehicle, but my experience was nothing short of frustrating and disappointing. The salesperson, Cody Parrott, who was supposed to assist me, lacked professionalism and basic courtesy throughout the process. From pushing me to decide on buying the car | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ poppy
Beware of Hidden Fees and Disrespectful Service from Cody Parrott at Ourisman Volkswagen of Laurel! I recently visited Ourisman Volkswagen of Laurel with the intention of purchasing a vehicle, but my experience was nothing short of frustrating and disappointing. The salesperson, Cody Parrott, who was supposed to assist me, lacked pro | Read Full Review
9/8/2024 12:00:00 AM | Cars.com
★★★★★ Brandon Minor
I have been coming to there service department for 3 years because I have multiple service package warranty’s. Everytime I bring my car to Volkswagen of laurel they never solve the issue. Service advisors are all completely clueless. They talk to people in a disrespectful tone. I didn’t choose to argue or talk back with aggression b | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Tonesa Snowden
Very dishearted that they knew they sold me a CPO SUV with damage to the back fender and didnt disclose. I noticed it 5 days later and explained it was before I purchased the vehicle and had proof. The mgr showed no type of empathy and it admitted oh it was definitely there before you bought it!!! then offered to pay HALF and I could | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ T J. Taylor
Jose Serrant is the greatest!! Out of the three times I’ve bought a vehicle, this was the most seamless. The level of dedication and patience was impeccable and unmatched. He and his teammates made it happen! I’m so happy and grateful. | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Collin Polt
Vince, my usual service manager, is excellent! He is the main reason I keep coming back to this location for service on my TDI for the last 9 years. He ensures everything is completed to my satisfaction, he’s always super polite, and he knows that customer service is a #1 priority. The service department has been keeping my 2015 TDI | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Daniel Shearer
I was recently in the market for a new car that was more comfortable and easier to commute in. I went to a VW dealer in Hanover, PA who were really friendly, but like anyone should, I was looking to make sure I was getting a fair deal. I reached out to VW Laurel and Robert Chen (the GM for both VW and Honda) was the one who picked up | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Matthew Campbell
The first person that waived me into the concierge garage was very friendly and welcoming. I had stopped in to see if a warning light on my dash cluster could be looked at and talked to Rick Collins. The wait would have been 3-4 hours. I did not have time but he offered to top off the coolant as a courtesy(as this was the warning l | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ jamila john
Malik is a very on point professional finance manager that gets the the job done within minutes... I highly recommend..... He got me approved right away am soo happy... | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Steph G
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8/30/2024 12:00:00 AM | Google
★★★★★ Ricky
I've had my Jetta serviced at Ourisman since I purchased it. I usually deal with Rick Collins and he is my service advisor of choice. I came in without an appointment and needed my battery replaced. Rick got me in and out as soon as he could. I never feel that I'm having unnecessary work done on my car. Rick Collins is an asset to Ou | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Dean Razmus
Great job good people. Mr. Morris gets the job done. Will do business again hopefully Antwerpin VW can learn a few pointers from Ourisman VW. | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Tiffany Fears
My service Rep, Rahim King, was very helpful throughout my visit and I appreciated that he broke down the options available to identify the root cause of my issue. Amazing customer service and I left feeling confident getting back on the road in my car. | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Ralph Caretti
I recently purchased a 2024 Jetta Sport from Ourisman Volkswagen of Laurel, and it was a great experience overall. They gave me an OTD price prior to my arrival, and honored that price with no undue pressure to purchase additional products or services. Of course, they offered additional add-ons, warranties, etc., but were not pushy | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Stephen Kaye
My vehicle service was easy quick and done to perfection. | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Fam ily
Rahim King in Service was awesome. Nice and trustworthy up and early on a Saturday. Thank you. 10k service with no issues and reasonable wait. | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Gina Windsor
This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed through every step of the way. When I purchased my vehicle here 2 years ago, I received the same level of expert advice and assistance! | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Tiffany Morris
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8/24/2024 12:00:00 AM | Google
★★★★★ barbarathomas1010
Vincent Penn always has great customer service and does and outstanding job thanks for the great work. | Read Full Review
8/23/2024 12:00:00 AM | Cars.com
★★★★★ Ginawindsor87
This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed through every step of the way. When I purchased my vehicle here 2 years ago, I received the same level of expert advice and assistance! I | Read Full Review
8/23/2024 12:00:00 AM | Cars.com
★★★★★ barbarathomas1010
Vincent Penn always has great customer service and does and outstanding job thanks for the great work. | Read Full Review
8/23/2024 12:00:00 AM | DealerRater
★★★★★ Ginawindsor87
This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed through every step of the way. When I purchased my vehicle here 2 years ago, I received the same level of expert advice and assistance! I | Read Full Review
8/23/2024 12:00:00 AM | DealerRater
★★★★★ Fred Markey
Has been a very good dealership to work with. They have the cleanest, brightest and most efficiently run set of service bays I have ever seen and they are connected right to the showroom and service writing/ drop off lanes. You might consider a VW from them based on the service area alone. Great employees to work with (Vince has b | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Sonya
I had the pleasure of having Rahim King as my service advisor he was simply amazing. Super friendly, funny and made sure I was out in time to pick my daughter up from work. | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Justyn Duke
I recently visited Ourisman Volkswagen of Laurel's Service Department in Maryland, and I couldn’t be more impressed with the exceptional experience I had. Upon arrival, 45 minutes before my scheduled appointment, there was zero wait time. I was able to drive right into the service bay, where I was immediately greeted by a friendly st | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ KHC
Easy appointment process, nice people, great service. | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Gregory Muñoz
I recently visited for a check engine light issue and was impressed by the professional assistance I received. Although we were initially frustrated about having to return a second time, Rick was incredibly reassuring and handled everything with such professionalism and kindness. His excellent service made all the difference, and I’l | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Robert Hopkins
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8/16/2024 12:00:00 AM | Google
★★★★★ ndavila
Vince as always been great. I’ve always have been happy with the results been going here for quite a few years. | Read Full Review
8/15/2024 12:00:00 AM | DealerRater
★★★★★ ndavila
Vince as always been great. I’ve always have been happy with the results been going here for quite a few years. | Read Full Review
8/15/2024 12:00:00 AM | Cars.com
★★★★★ kayjohnson53
My experience with the Ourisman dealership was awesome.. They were very friendly. I rate the custom service 10 plus.I wasn't there long. I recommend Ourisman dealership to anyone. Thank you so much. I will be back. | Read Full Review
8/14/2024 12:00:00 AM | Cars.com
★★★★★ kayjohnson53
My experience with the Ourisman dealership was awesome.. They were very friendly. I rate the custom service 10 plus.I wasn't there long. I recommend Ourisman dealership to anyone. Thank you so much. I will be back. | Read Full Review
8/14/2024 12:00:00 AM | DealerRater
★★★★★ Sean Alexander
Very professional, very informative and was done in a quick manner. ???? | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ William Whiteford
Out sales associate Takerrah was wonderful and communicated with us online about an appointment and walked us through the selection process after we arrived. She was patient, answered all of our questions, and helped us choose the right car for my son. The finance team, on the other hand, nearly forced us to leave with their relentle | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ Margaret Radcliffe
Oil change and tire rotation was quick on a Saturday morning. When my tire inflation indicator went off on the drive home, they had me come right back and got it off. Thank you Ourisman service department. | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Lindsy Harvey
Mr. Rick C. was so helpful today. He kept me updated on my car progress. I don’t take my vehicle to no other dealership. Ourisman VW in Laurel is the BEST! | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Uyen Nguyen
I had the best vehicle buying experience with Malik. He was very knowledgeable of his product and he took his time to explain everything to us, in a timely manner super transparent. Highly recommend to deal with Malik in finance department. Thank you | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Arslan Ali
I had an outstanding experience with Jose and Malik. They gave me the best deal and worked with me I won’t buy another car from any other VW store. Great customer service. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Anthony Do
Malik in finance was really helpful with our decision. He make me feel really comfortable asking every needs that we were looking for our new family car. I highly recommend Ourisman dealership if anyone looking for a new car. Once again Thank you so much Malik for your help! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Kurt leacock
After further deliberation and thought, my wife and I feel that it is important to post this review. As noted from a recent review, we visited Ourisman Volkswagen of Laurel to purchase our first VW vehicle (we love our new VW, with .90%, it’s a NO BRAINER), and while the 1st phase of the experience was EXTREMELY positive (thank you H | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Kurt Leacock
My wife and I recently made our first Volkswagen purchase at Ourisman Volkswagen of Laurel, and we couldn’t be happier with the experience, all thanks to Helen. She was incredibly patient and knowledgeable, answering all of our questions and guiding us through the entire process. Helen provided excellent customer service from start | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ candiss kiah
| Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ Kellye Walton
Mike at Ourisman VW Laurel provided excellent customer service from start to finish. I’ve been a customer for 10 years and Mike in the service department stands out. | Read Full Review
8/4/2024 12:00:00 AM | DealerRater
★★★★★ Kellye Walton
Mike at Ourisman VW Laurel provided excellent customer service from start to finish. I’ve been a customer for 10 years and Mike in the service department stands out. | Read Full Review
8/4/2024 12:00:00 AM | Cars.com
★★★★★ Weiting Zhao
Mr. King is really nice, professional and considerate!!! | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Vicki Dakoulas
I brought my VW Tiguan in for a few repairs. Rick Collins was my service advisor. He was very kind, knowledgeable and professional. I was able to drive a loaner while my vehicle was being serviced and even though there were a few hiccups, Rick made sure I was taken care of. Whenever I reached out for an update, Rick responded back in | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Misturada
Ourisman Volkswagen of Laurel is awesome! …whether I come “hot” - No Appointment or have an appointment, Ourisman Volkswagen of Laure “ALWAYS” takes care of Whatever my vehicle needs. | Read Full Review
7/31/2024 12:00:00 AM | Cars.com
★★★★★ Misturada
Ourisman Volkswagen of Laurel is awesome! …whether I come “hot” - No Appointment or have an appointment, Ourisman Volkswagen of Laure “ALWAYS” takes care of Whatever my vehicle needs. | Read Full Review
7/31/2024 12:00:00 AM | DealerRater
★★★★★ Edwina Botha Howard
Another great experience at VW Laurel. | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Jai Smith
Great customer service and communication. Rick is always a pleasure to work with! | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Steve Moody
Great service from advisor Mike and correctly diagnosed my problem in respectable time | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Leticia Simo
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7/30/2024 12:00:00 AM | Google
★★★★★ Jaimee R
Great service. Got in and out fast. Well Worth it going to Volkswagen service everyone was nice. | Read Full Review
7/29/2024 12:00:00 AM | Google
★★★★★ Phil Janvier
Worst german car dealer I’ve been too which is sad because I really love my 2012 Jetta. Had a check engine light and my fix finder told me it was the map sensor. I know a decent bit about cars so I knew that’s like $200-$400 dollar fix at most. Took it there at 7am just for them to not call me back or return my calls for a day in the | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Carol Adams
Ourisman dealership was great to work with. Responsive to communicating with me. Tevin my salesman was truly a pleasure to work with on the purchase of my car. | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Brandi Reynolds
Raheem the service advisor was phenomenal. He was attentive and serviced us with excellence | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Ed McMann
Great service | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ J Beckman
7/18/24 - I needed to bring my car in immediately because the exhaust light came on. I was able to drop my car off and get a loaner vehicle. Rahim provided exceptional customer service and communication. I felt like I was heard and in good hands. Previous service: First time having my car serviced at Ourisman of Laurel and was ve | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Uwagboe Ize
Cody was great and worked with me to make sure I get enough for my trade. His salesmanship and attitude was consistent and didn’t change even when I showed less interest. Love my TAOS. | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ C
I had to come on here and update my review. I purchased my car on May 24, 2024, and initially I was very happy with my purchase. Two days before the July 4th holiday the car stopped working at a red light, and I was stalled in four lane traffic. I waited for almost 2 hours for pick up truck to pick me up. My car has been in the sho | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ C.J. Mitchell
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7/12/2024 12:00:00 AM | Google
★★★★★ DAVID GONZALEZ
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7/12/2024 12:00:00 AM | Google
★★★★★ Jcspinny
The service assistance was so nice and helpful. They really cared about and supported my car needs. | Read Full Review
7/12/2024 12:00:00 AM | DealerRater
★★★★★ Jcspinny
The service assistance was so nice and helpful. They really cared about and supported my car needs. | Read Full Review
7/12/2024 12:00:00 AM | Cars.com
★★★★★ Joe Jackson
Really wish I'd have purchased the car here. I've had to have a couple warranty repairs done on my VW id4 and discovered ourisman VW of Laurel because they're close to my workplace. They have invariably been easy to work with and pleasant throughout each of my experiences. If you need VW service, and if we can expect that VW sales ar | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Pamela Moyer
I appreciated them keeping me informed on the status of my car repair. Car seems to be driving fine now. Thank you! | Read Full Review
7/6/2024 12:00:00 AM | Google
★★★★★ Andrew Phillips
Sketchier salesman than any used dealership out there. Went to buy a car. They broke the driver's window, got a screw stuck in the tire, then get to the salesman desk and he has a cup full of the exact type of screws that was stuck in tire. So obviously a stalling tactic. Then they pumped up the charges by adding useless nitrous and | Read Full Review
7/6/2024 12:00:00 AM | Google
★★★★★ Kati Burch
These company continues to send mail to a former resident of my home. It’s been going on for more than a year that I’ve been requesting them to stop sending the mail. Don’t ever get service here, or you’ll never get rid of the junk mail. It does not matter if you die, move, or sell the car - they will hound you forever with their was | Read Full Review
7/5/2024 12:00:00 AM | Google
★★★★★ Joerg Herzberg
VW Atlas Service at VW Ourisman Quick and efficient service at Ourisman. Rick and the team did a great job. See you next time. Thanks again | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Leila A
The service is excellent and my car is in excellent condition. However, I would say, as an act of customer due diligence always remember to ask for a diagnostic of your vehicle BEFORE agreeing to any services when the service warning pops up on the dash. This may seem obvious to others but I'm a relatively new car buyer and I ended u | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Cornelius Williams
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7/2/2024 12:00:00 AM | Google
★★★★★ andre sloane
My experience with Rahim King was extremely calming had a mechanical issue without an appointment he got me through quicker than expected and was reassuring other customers as well Now that’s Customer Service | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Linda Pulley
My experience was excellent from start to finish. Each process was explained thoroughly by the representative assisting me and I appreciated the time that he took to ensure that I knew the reason for each step. Thank you! | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Luis Mendoza
I had the best experience at Ourisman VW Dealership with Michael Kerr Service Advisor. Let me tell about one month ago my wife was trying to put gas but the fuel filler door was not opening. Her gas tank was almost empty I tried a few method on opening but it only came off and the back piece were broken and I couldn’t attached it no | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Avery Callan
Tevin was able to help me decide what vehicle was best for me. He was knowledgeable about the vehicles and able to answer all my questions. The entire staff was kind and professional. Financing team was able to walk me through my plan and made it easy to understand while balancing professionalism and candidness. | Read Full Review
6/29/2024 12:00:00 AM | Google
★★★★★ Valerie Smith
Excellent Service as always. Thank you Michael. | Read Full Review
6/29/2024 12:00:00 AM | Google
★★★★★ Geoffrey Nichols
The service team was very professional and polite. Thank you ?? | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Randolph Blake
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6/28/2024 12:00:00 AM | Google
★★★★★ James Wood
Professional, fast and thorough service! | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Jasmine Savage-Solomon
Had a very good experience purchasing my 2024 atlas. The process was smooth and it was easy coming to an agreement and completing paperwork. | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ Tony C
Got me back on the road in record time and without too much pain. | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ Sheree Hobbs
The worst experience at a dealership I have ever experienced. Your employee Raheem was not pleasant and told me I need to sell my car because, I brought a car I can't afford and to go right now and trade it in for something I can afford. I I WILL NEVER STEP FOOT IN YOUR DEALERSHIP AGAIN. WOULD NOT REFER ANYONE THERE | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ Bridget Cavanagh-Busby
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6/25/2024 12:00:00 AM | Google
★★★★★ gail.harriman
My vehicle is in good hands at Ourisman VW of Laurel MD, Excellent understanding of what needs to be done. Excellent communicator and advisor. | Read Full Review
6/25/2024 12:00:00 AM | Cars.com
★★★★★ gail.harriman
My vehicle is in good hands at Ourisman VW of Laurel MD, Excellent understanding of what needs to be done. Excellent communicator and advisor. | Read Full Review
6/25/2024 12:00:00 AM | DealerRater
★★★★★ C
I had two really great experiences here! My latest experience was with Goldie and Chris. They made me a fair deal and were really patient. Goldie was very straight forward, genuine, and personable! He asked me what I wanted in a car and gave me my perfect match! I would have never opted for this selection, but I LOVE it! My car is | Read Full Review
6/24/2024 12:00:00 AM | Google
★★★★★ monae raphael
Thank you Rick and Ourisman VW. I live out of state. I easily made an appointment online to conincide with my time here in MD. Rick was an amazing service advisor. He called me promptly, discussed my service needs, answered my questions, and helped me get the best value for the price. I highly recommend Rick and the team at Ourisman! | Read Full Review
6/24/2024 12:00:00 AM | Google
★★★★★ Harunah Ntege
Took my car for quick service and they were efficient and professional. Thanks Mike | Read Full Review
6/22/2024 12:00:00 AM | Google
★★★★★ Brielle Cookman
Thank you Ourisman Volkswagen of Laurel AGAIN! This is my second time visiting and the experience was just as good as the first. Special thank you to Kris and Helen for their time and assistance with my brand new Tiguan. They were able to get me at the price point I needed with the car that I wanted. This was my second time working w | Read Full Review
6/22/2024 12:00:00 AM | Google
★★★★★ Briana Evans
I was greeted by a service advisor and was informed properly of some issues that were found in my car. I was thankful for the discount also that the service advisor offered me. My only gripe was the system not being able to take Apple Pay over a certain amount forcing me to use my credit card. I believe this should be resolved. | Read Full Review
6/22/2024 12:00:00 AM | Google
★★★★★ Veronica Chang
Always easy to make an appointment. Fast service. Helpful people. | Read Full Review
6/20/2024 12:00:00 AM | Google
★★★★★ Juan Luis Burke
Great service with Adrian Garcia. Kudos to him and to the team at Ourisman. | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ Suzyqslilgirl
This is my 3rd vehicle I’ve purchased from Ourisman VW Laurel. They’re great! | Read Full Review
6/18/2024 12:00:00 AM | DealerRater
★★★★★ Suzyqslilgirl
This is my 3rd vehicle I’ve purchased from Ourisman VW Laurel. They’re great! | Read Full Review
6/18/2024 12:00:00 AM | Cars.com
★★★★★ Sue Livera
Received courteous treatment; had questions answered. Am still very disappointed that this site uses styrofoam cups-banned now in most places as an oil product. PLEASE become more environmentally conscious-no more balloons!! All a waste, old school and reflective of lack of imagination. | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ Griffin - Blakeney
Horrible experience. Made an appointment that the salesman confirmed up to 3 hours before. When I arrived at the dealership, the salesperson, Brian Deckert behaved as if he had no ideal who I was and why I was there. After passing me off to another salesman, Goldie, I was told that the car I had inquired about was sold wholesale. Re | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ drivi60
I just purchased a 2024 Tasó SEL from Rowan and had a great experience. She was very professional and very knowledgeable. Her manger who worked with me was also great and professional. I had a pleasant buying experience. I am sure based on this visit at the dealership all my future experience will be just as good, Definitely want to | Read Full Review
6/16/2024 12:00:00 AM | Cars.com
★★★★★ drivi60
I just purchased a 2024 Tasó SEL from Rowan and had a great experience. She was very professional and very knowledgeable. Her manger who worked with me was also great and professional. I had a pleasant buying experience. I am sure based on this visit at the dealership all my future experience will be just as good, Definitely want to | Read Full Review
6/16/2024 12:00:00 AM | DealerRater
★★★★★ Tolu Ojoyeyi
Mike from the service department was really great and helpful. It was my first time at Laurel VW and I will definitely recommend and go back | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Lori
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6/14/2024 12:00:00 AM | Google
★★★★★ Alejandra Sutton
The person who helped me with my car service was really friendly and transparent. Only complaint I have is that I was told my car would be washed and it wasn’t. I understand it’s a free service but why ask if I want it washed if it wasn’t going to happen? | Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ Pauline Brown
My experience was exceptional. Michael's knowledge and expertise made my transaction very satisfactory. I was particularly impressed with his approach to Customer care. Indeed an efficient Service Adviser! | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Moris Hernandez
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6/7/2024 12:00:00 AM | Google
★★★★★ Erick Metzger
I’ve been going back and forth on whether or not I should leave this review. But since it has been 6 MONTHS with NOT doing the right thing and how my last visit to this establishment went, I think it’s safe to say that I’m washing my hands with them.. CUSTOMERS please AVOID the whole SALES Department at all cost!! I would leave 0 | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Jacob Robinson
I was asked if I need assistance quickly by Rowan when I arrived to the lot. While the car I initially wanted to view was already sold she was able to find something that was a.) in my budget and b.) met my other criteria. Rowan was clear in explaining my new car's features and other Volkswagen ownership atmospherics. Malik explained | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Susan Boyan-Moore
When I first visited Ourisman Volkswagen of Laurel, I was a bit cynical and tired. I had just bought a 2021 Volkswagen Tiguan from a Koons Ford dealer and it had some issues with it that Ford wasn't able to fix and I took it to a Volkswagen Dealership hoping to get it taken care of once and for all. I was also worried that I would h | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Julia Dimmick
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6/3/2024 12:00:00 AM | Google
★★★★★ Ron Velasquez
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5/31/2024 12:00:00 AM | Google
★★★★★ marko saad
I have been insulted by front desk white old male for asking about my loaner car is they promised while bying my golf from Ourisman Honda of Laurel. He said we have 14 loaner car but not for you. First time Mr Adrian said not anyone we give a loaner car. Diagnosed my car two time and each time they gave different problem for the exac | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Luis Kranwinkel
My representative did a spectacular job! Thank you. | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ Wilbert Rubio
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5/26/2024 12:00:00 AM | Google
★★★★★ Stasia Phillips (Anastasia)
Jose was the best! We drove away happy! | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Ted Taylor
Service Advisor Mike Outstanding | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Langston Morris
I went from right to left real quick with the help of Malik and Tevin. | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ lrboyle
Very satisfied with the service providaed by this dealership. The car was in great shape. | Read Full Review
5/23/2024 12:00:00 AM | Cars.com
★★★★★ lrboyle
Very satisfied with the service providaed by this dealership. The car was in great shape. | Read Full Review
5/23/2024 12:00:00 AM | DealerRater
★★★★★ dottie griffith
I just purchased a 2024 Atlas. Salesman Cody Parrott, Finance Don Edward and especially Angel Chen were absolutely wonderful to work. Cody is very good at sales. Great experience! | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Jamesia G
UPDATE: It’s been four years since my initial review and my other three tire sensors have not needed replacement. We made the right call for us and saved $300+ in the process. *****Thank you for your reply. I called and spoke with Donna after we received the quote from the other dealership. She researched what happened and called me | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Anthony Howell
Any issues I have are always handled professionally. | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Marty O
Easy and quick to make a timely appointment. Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service. Easy and quick pickup. Would recommend. | Read Full Review
5/20/2024 12:00:00 AM | DealerRater
★★★★★ Marty O
Easy and quick to make a timely appointment. Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service. Easy and quick pickup. Would recommend. | Read Full Review
5/20/2024 12:00:00 AM | Cars.com
★★★★★ Delia Smith-Bowie
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5/18/2024 12:00:00 AM | Google
★★★★★ Dana Renkawitz
Malik and Cody were very helpful and pleasant to deal with. Very resourceful with knowledge when wuestions were asked. | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Sergio Potes
I had a very bad experience with them they changed out my spark plugs swapped them out with different ones I know bc my car was worked on by one shop who crept records of every part they put in they also tried to charge me here for work they never did then the manager tried to delete the app and start a new review board which is craz | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Dwayne Hinnant
I recently visited Ourisman Volkswagen of Laurel for a broken driver side window button on my vehicle, and I was thoroughly impressed by the exceptional service provided. From the moment I walked in, the staff demonstrated professionalism and expertise that exceeded my expectations. The quality of service was outstanding. My car, wh | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Gregory Pappas
Excellent customer service. Adrian did a great job communicating with me and completing all necessary paperwork to have a warranty cover part of the bill. | Read Full Review
5/10/2024 12:00:00 AM | Google

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