Visit Your Local Dealer Near Glen Burnie for Special Tire Offers

★★★★★ Nhan Phan

V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor | Read Full Review

11/18/2024 12:00:00 AM | Google

★★★★★ TK

Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo! | Read Full Review

11/16/2024 12:00:00 AM | DealerRater

★★★★★ TK

Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo! | Read Full Review

11/16/2024 12:00:00 AM | Cars.com

★★★★★ margaret thacker

I want to say that I had an excellent service yesterday at this dealership. They have worked with me through three cars, I love VW by the way and every time they exceed my expectations. Rahim King who was my service consultant person yesterday made the entire experience worthwhile. Kudos to the team ???? | Read Full Review

11/14/2024 12:00:00 AM | Google

★★★★★ Jenifer Tersakyan

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11/14/2024 12:00:00 AM | Google

★★★★★ R RM

I usually take my Cross Sport to Pohanka VW in Capitol Heights MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I plugged in my OBD eleven and it t | Read Full Review

11/12/2024 12:00:00 AM | Google

★★★★★ L Campuzano

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11/11/2024 12:00:00 AM | Google

★★★★★ Latoya Wedge

I bought a lemon from here May 2024. The car has since cut off while in drive 3 times now. I reported it twice and took it in twice. The first time they kept it for 9 days, drove it for about 104 miles and nothing was found. This time they kept it for a day and a half.. drove it less than 10 miles, gave it back and blame me for not w | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ R RM

I usually take my Cross Sport to Pohanka VW in Capitol Height MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I plugged in my OBD eleven and it to | Read Full Review

11/10/2024 12:00:00 AM | Google

★★★★★ Heike S

We purchased in the past 7 years 5 cars with Ourisman VW of Laurel. Our family is most pleased with customer service and the great deals. Our latest purchase VW Golf TDI for in picture. I totally recommend Ourisman VW of Laurel ask for Mike he will make the deal happen ?? | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ Latoya Wedge

I bought a lemon from here May 2024. The car has since cut off while in drive 3 times now. I reported it twice and took it in twice. The first time they kept it for 9 days, drove it for about 104 miles and nothing was found. This time they kept it for a day and a half.. drove it less than 10 miles, gave it back and blame me for not w | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ Tiffany Morris

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11/5/2024 12:00:00 AM | Google

★★★★★ Nay Nay

Rahim is the right person for all questions and guidance in car service. Thank you for reminding me that there are people that care | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Patricia Luna Montgomery

Excelente service and the staff are very polite and efficient. Thank you | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Stanley Burnette

I recently purchased a 2019 Tiguan from Jose Serrant, and I couldn’t be happier with the experience! From the start, Jose made sure the transaction was smooth and efficient, respecting my time while ensuring I felt comfortable with every step. The process was fast but never rushed, and he took the time to present me with several opti | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ Arnetta Smith

I find the reception of the staff welcoming, prompt, and professional. Michael Kerr was great to work with. He addressed my questions patiently and provided information clearly. | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ Adam Morris

Two year old Taos was losing coolant which ultimately required a head gasket replacement, which is a known issue with this model, but repair technician initially just wanted to add coolant and not even inspect the car. She shrugged off the idea that it could possibly be a larger issue like a head gasket so I didn't feel heard or valu | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ Ronald

Rick Collins has always been exceptional. Very attentive to details. | Read Full Review

10/29/2024 12:00:00 AM | Google

★★★★★ Tanequaaa

Great customer service, I love the service that I receive here. I love working with Rick he is very nice and professional! | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ Sammi Meyer

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10/26/2024 12:00:00 AM | Google

★★★★★ JJC 3

I received a safety recall for my GTI and over the course of a week, I called three times to schedule a service appointment. Each time the scheduler said a service advisor would call me back but I never received a call. I ended up going back to Virginia where I purchased the car and they took care of it immediately. My next VW will | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ Crystal Carter

I am that customer that has very high expectation. However, I lead with the same since of urgency to speak up and share a good or bad review. Today, my vehicle was serviced once again at the Laurel Ourisman Dealer Service Ctr and what a great experience that began with a friendly welcome, prompt checking and when my service was com | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Tony Kahn

Dealer raised the price after we said we would buy the car. We found a used 2021 Atlas SEL online listed for $31,200 by this dealer and came to look at it. The sales team (Jose & Helen) were very polite and helpful in showing us the car and we're wonderful to work with. The window price confirmed $31,200. We decided we were interest | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Shannon Williams

Appreciative of the services received today. Rahim was professional and courteous!! | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Makani Bennett

Quick, easy & fast thank you so much Rick & Bo for the assistance with my sun visor! | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ andrew phillips

Great service team | Read Full Review

10/14/2024 12:00:00 AM | Google

★★★★★ Mr. Mister

Lovely experience, always is... this place exceeds exceptional service requirements at all cost. They are understanding and dedicated to serving their customers. Customer service is definitely A-1, ThX ??! | Read Full Review

10/13/2024 12:00:00 AM | Google

★★★★★ Dr. Gybrilla Ballard-Blakes

Superb customer service! Annette the service manager at Ourisman Volkswagen of Laurel greeted me with a smile . I brought my Volkswagen Beetle in for service without an appointment with a check engine light on. Annette explained to me that I needed to have an appointment if the check engine light was on, because of the time neede | Read Full Review

10/7/2024 12:00:00 AM | Google

★★★★★ Daniel Uzoma

Rahim needs to be promoted. His customer engagement and service skills need to be emulated by other dealers lol! He is truly on the customers side | Read Full Review

10/6/2024 12:00:00 AM | Google

★★★★★ jerone gant

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10/4/2024 12:00:00 AM | Google

★★★★★ Mcvay737

OURISMAN VW is my dealer of choice in the DC area. I have used them for service for my VW Jetta three times since relocating to this area and each time the service has been friendly, efficient, and my car returned perfectly clean. | Read Full Review

10/4/2024 12:00:00 AM | DealerRater

★★★★★ Mcvay737

OURISMAN VW is my dealer of choice in the DC area. I have used them for service for my VW Jetta three times since relocating to this area and each time the service has been friendly, efficient, and my car returned perfectly clean. | Read Full Review

10/4/2024 12:00:00 AM | Cars.com

★★★★★ Sandy Bowman

Mr. Rahim King provided excellent service. He explained what needs to be done, explained future maintenance requirement. He was professional. Hope you provide good incentives and bonus to keep such an excellent employee. Thank you. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Latoya Wedge

I brought my car in for a 20 mile checkup about 2 weeks ago. Shortly after that my car shut off while in drive merging onto the beltway!. I was so upset the techs did not find this issue during the recent maintenance. I called and made an appt to bring the car back in and spoke to Rahim. He was very empathetic to what I experienced | Read Full Review

10/2/2024 12:00:00 AM | Google

★★★★★ Bre'Anna Bryant

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9/29/2024 12:00:00 AM | Google

★★★★★ Elisa Guerrero

worst Volkswagen ever!!! Took my 2022 taos cause the screen went black, they keep my car FOR A MONTH!! saying Volkswagen was having problems with the software (stupid excuse ever) after a month they told me they couldn’t fix it and Apple car Play and backup camera wasn’t working and that I have to wait till they fix the software!!! S | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Lyndsey Reed

Amazing customer service, great communication, and knowledgeable mechanics/service technicians. Rahim went above and beyond when my vehicle needed an extended stay in the shop for repairs. I came from the Heritage VW in Catonsville dealer after moving and Ourisman VW of Laurel will be the only place I ever take my vehicle now! I felt | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Treva Alexander

Rick in the service department was the most professional, efficient, and friendly person. He immediately responded when I walked in the door for my scheduled appointment and he got me setup promptly. The shuttle driver was extremely professional and friendly. He advised me I could adjust the temperature and the radio to my liking. My | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ declansdad

Service and recalls performed in a timely manner. Service advisor submitted a warranty claim to VW to replace a defective part. Good communication and time estimates throughout the process. | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ William Neverdon

It's always have been great service at Ourisman Volkswagen Rahim King service advisor has been very helpful with the service repairs for my car thank you for your service. | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Matthew Campbell

Update: Went in to get my wheel lock replaced for my 2022 Atlas and Tevin talked me in to lowering my payment and getting into a newer vehicle. Tevin was great from start to finish as he knew I did not have much time. He made the numbers work with the finance department which was my main concern. Great experience once again at Ouri | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ J. J. Ashe

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9/20/2024 12:00:00 AM | Google

★★★★★ Arteon

I came here from NJ and to their promise the car was still waiting for us. Extremely pleased at the professionalism and efficiency of the dealership | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ T J. Taylor

Jose Serrant is the greatest!! This was the most seamless transaction. The level of dedication and patience was impeccable and unmatched. He and his teammates made it happen! I’m so happy and grateful. | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Jasmine Cook

Volkswagen in laurel will be forever be my first choice to purchase a vehicle. This is my family’s second time purchasing a vehicle in the last 2 years from salesman Cody who is totally amazing. I walked in 7 months pregnant and he found exactly what I needed in my price range. I have no complaints for him or his supervisor the ensu | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ Ghada Elkordy

Thanks Tevin! I really appreciate working with you. You made purchasing the car so easy! | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ Bay Waters (SJRG)

Annette was the service advisor and was just excellent in everything.. letting me know my service progress and the costs!.. good job! and excellent customer service!! I recommend.. | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ Rachel Low

Boe is the man! Drove from Richmond VA - and he Literally made my entire experience! That man needs a raise! | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ Marc Shoots

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9/13/2024 12:00:00 AM | Google

★★★★★ Michael Fritz

Worked with Jose for the purchase of the car and the experience was great with timely attention. We needed to do something special to accommodate the sale and Jose and the staff were quick to help. Vehicle was fairly priced and in great condition. | Read Full Review

9/12/2024 12:00:00 AM | Google

★★★★★ Ciara Coe

My parents had taken my car to this location for the first time and said they had an amazing experience. So Friday was my first time going to the Laurel Volkswagen location myself. As I dropped my car off and went in I met with and started working with Rahim King. Him and his coworker were very kind and funny from the moment I walked | Read Full Review

9/8/2024 12:00:00 AM | Google

★★★★★ poppy J

I recently visited Ourisman Volkswagen of Laurel with the intention of purchasing a vehicle, but my experience was nothing short of frustrating and disappointing. The salesperson, Cody Parrott, who was supposed to assist me, lacked professionalism and basic courtesy throughout the process. From pushing me to decide on buying the car | Read Full Review

9/8/2024 12:00:00 AM | Google

★★★★★ poppy

Beware of Hidden Fees and Disrespectful Service from Cody Parrott at Ourisman Volkswagen of Laurel! I recently visited Ourisman Volkswagen of Laurel with the intention of purchasing a vehicle, but my experience was nothing short of frustrating and disappointing. The salesperson, Cody Parrott, who was supposed to assist me, lacked pro | Read Full Review

9/8/2024 12:00:00 AM | Cars.com

★★★★★ Brandon Minor

I have been coming to there service department for 3 years because I have multiple service package warranty’s. Everytime I bring my car to Volkswagen of laurel they never solve the issue. Service advisors are all completely clueless. They talk to people in a disrespectful tone. I didn’t choose to argue or talk back with aggression b | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Tonesa Snowden

Very dishearted that they knew they sold me a CPO SUV with damage to the back fender and didnt disclose. I noticed it 5 days later and explained it was before I purchased the vehicle and had proof. The mgr showed no type of empathy and it admitted oh it was definitely there before you bought it!!! then offered to pay HALF and I could | Read Full Review

9/6/2024 12:00:00 AM | Google

★★★★★ T J. Taylor

Jose Serrant is the greatest!! Out of the three times I’ve bought a vehicle, this was the most seamless. The level of dedication and patience was impeccable and unmatched. He and his teammates made it happen! I’m so happy and grateful. | Read Full Review

9/5/2024 12:00:00 AM | Google

★★★★★ Collin Polt

Vince, my usual service manager, is excellent! He is the main reason I keep coming back to this location for service on my TDI for the last 9 years. He ensures everything is completed to my satisfaction, he’s always super polite, and he knows that customer service is a #1 priority. The service department has been keeping my 2015 TDI | Read Full Review

9/5/2024 12:00:00 AM | Google

★★★★★ Daniel Shearer

I was recently in the market for a new car that was more comfortable and easier to commute in. I went to a VW dealer in Hanover, PA who were really friendly, but like anyone should, I was looking to make sure I was getting a fair deal. I reached out to VW Laurel and Robert Chen (the GM for both VW and Honda) was the one who picked up | Read Full Review

9/5/2024 12:00:00 AM | Google

★★★★★ Matthew Campbell

The first person that waived me into the concierge garage was very friendly and welcoming. I had stopped in to see if a warning light on my dash cluster could be looked at and talked to Rick Collins. The wait would have been 3-4 hours. I did not have time but he offered to top off the coolant as a courtesy(as this was the warning l | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ jamila john

Malik is a very on point professional finance manager that gets the the job done within minutes... I highly recommend..... He got me approved right away am soo happy... | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Steph G

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8/30/2024 12:00:00 AM | Google

★★★★★ Ricky

I've had my Jetta serviced at Ourisman since I purchased it. I usually deal with Rick Collins and he is my service advisor of choice. I came in without an appointment and needed my battery replaced. Rick got me in and out as soon as he could. I never feel that I'm having unnecessary work done on my car. Rick Collins is an asset to Ou | Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ Dean Razmus

Great job good people. Mr. Morris gets the job done. Will do business again hopefully Antwerpin VW can learn a few pointers from Ourisman VW. | Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ Tiffany Fears

My service Rep, Rahim King, was very helpful throughout my visit and I appreciated that he broke down the options available to identify the root cause of my issue. Amazing customer service and I left feeling confident getting back on the road in my car. | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Ralph Caretti

I recently purchased a 2024 Jetta Sport from Ourisman Volkswagen of Laurel, and it was a great experience overall. They gave me an OTD price prior to my arrival, and honored that price with no undue pressure to purchase additional products or services. Of course, they offered additional add-ons, warranties, etc., but were not pushy | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Stephen Kaye

My vehicle service was easy quick and done to perfection. | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Fam ily

Rahim King in Service was awesome. Nice and trustworthy up and early on a Saturday. Thank you. 10k service with no issues and reasonable wait. | Read Full Review

8/24/2024 12:00:00 AM | Google

★★★★★ Gina Windsor

This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed through every step of the way. When I purchased my vehicle here 2 years ago, I received the same level of expert advice and assistance! | Read Full Review

8/24/2024 12:00:00 AM | Google

★★★★★ Tiffany Morris

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8/24/2024 12:00:00 AM | Google

★★★★★ barbarathomas1010

Vincent Penn always has great customer service and does and outstanding job thanks for the great work. | Read Full Review

8/23/2024 12:00:00 AM | Cars.com

★★★★★ Ginawindsor87

This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed through every step of the way. When I purchased my vehicle here 2 years ago, I received the same level of expert advice and assistance! I | Read Full Review

8/23/2024 12:00:00 AM | Cars.com

★★★★★ barbarathomas1010

Vincent Penn always has great customer service and does and outstanding job thanks for the great work. | Read Full Review

8/23/2024 12:00:00 AM | DealerRater

★★★★★ Ginawindsor87

This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed through every step of the way. When I purchased my vehicle here 2 years ago, I received the same level of expert advice and assistance! I | Read Full Review

8/23/2024 12:00:00 AM | DealerRater

★★★★★ Fred Markey

Has been a very good dealership to work with. They have the cleanest, brightest and most efficiently run set of service bays I have ever seen and they are connected right to the showroom and service writing/ drop off lanes. You might consider a VW from them based on the service area alone. Great employees to work with (Vince has b | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ Sonya

I had the pleasure of having Rahim King as my service advisor he was simply amazing. Super friendly, funny and made sure I was out in time to pick my daughter up from work. | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ Justyn Duke

I recently visited Ourisman Volkswagen of Laurel's Service Department in Maryland, and I couldn’t be more impressed with the exceptional experience I had. Upon arrival, 45 minutes before my scheduled appointment, there was zero wait time. I was able to drive right into the service bay, where I was immediately greeted by a friendly st | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ KHC

Easy appointment process, nice people, great service. | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Gregory Muñoz

I recently visited for a check engine light issue and was impressed by the professional assistance I received. Although we were initially frustrated about having to return a second time, Rick was incredibly reassuring and handled everything with such professionalism and kindness. His excellent service made all the difference, and I’l | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Robert Hopkins

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8/16/2024 12:00:00 AM | Google

★★★★★ ndavila

Vince as always been great. I’ve always have been happy with the results been going here for quite a few years. | Read Full Review

8/15/2024 12:00:00 AM | DealerRater

★★★★★ ndavila

Vince as always been great. I’ve always have been happy with the results been going here for quite a few years. | Read Full Review

8/15/2024 12:00:00 AM | Cars.com

★★★★★ kayjohnson53

My experience with the Ourisman dealership was awesome.. They were very friendly. I rate the custom service 10 plus.I wasn't there long. I recommend Ourisman dealership to anyone. Thank you so much. I will be back. | Read Full Review

8/14/2024 12:00:00 AM | Cars.com

★★★★★ kayjohnson53

My experience with the Ourisman dealership was awesome.. They were very friendly. I rate the custom service 10 plus.I wasn't there long. I recommend Ourisman dealership to anyone. Thank you so much. I will be back. | Read Full Review

8/14/2024 12:00:00 AM | DealerRater

★★★★★ Sean Alexander

Very professional, very informative and was done in a quick manner. ???? | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ William Whiteford

Out sales associate Takerrah was wonderful and communicated with us online about an appointment and walked us through the selection process after we arrived. She was patient, answered all of our questions, and helped us choose the right car for my son. The finance team, on the other hand, nearly forced us to leave with their relentle | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ Margaret Radcliffe

Oil change and tire rotation was quick on a Saturday morning. When my tire inflation indicator went off on the drive home, they had me come right back and got it off. Thank you Ourisman service department. | Read Full Review

8/10/2024 12:00:00 AM | Google

★★★★★ Lindsy Harvey

Mr. Rick C. was so helpful today. He kept me updated on my car progress. I don’t take my vehicle to no other dealership. Ourisman VW in Laurel is the BEST! | Read Full Review

8/10/2024 12:00:00 AM | Google

★★★★★ Uyen Nguyen

I had the best vehicle buying experience with Malik. He was very knowledgeable of his product and he took his time to explain everything to us, in a timely manner super transparent. Highly recommend to deal with Malik in finance department. Thank you | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Arslan Ali

I had an outstanding experience with Jose and Malik. They gave me the best deal and worked with me I won’t buy another car from any other VW store. Great customer service. | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Anthony Do

Malik in finance was really helpful with our decision. He make me feel really comfortable asking every needs that we were looking for our new family car. I highly recommend Ourisman dealership if anyone looking for a new car. Once again Thank you so much Malik for your help! | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Kurt leacock

After further deliberation and thought, my wife and I feel that it is important to post this review. As noted from a recent review, we visited Ourisman Volkswagen of Laurel to purchase our first VW vehicle (we love our new VW, with .90%, it’s a NO BRAINER), and while the 1st phase of the experience was EXTREMELY positive (thank you H | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Kurt Leacock

My wife and I recently made our first Volkswagen purchase at Ourisman Volkswagen of Laurel, and we couldn’t be happier with the experience, all thanks to Helen. She was incredibly patient and knowledgeable, answering all of our questions and guiding us through the entire process. Helen provided excellent customer service from start | Read Full Review

8/7/2024 12:00:00 AM | Google

★★★★★ candiss kiah

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8/4/2024 12:00:00 AM | Google

★★★★★ Kellye Walton

Mike at Ourisman VW Laurel provided excellent customer service from start to finish. I’ve been a customer for 10 years and Mike in the service department stands out. | Read Full Review

8/4/2024 12:00:00 AM | DealerRater

★★★★★ Kellye Walton

Mike at Ourisman VW Laurel provided excellent customer service from start to finish. I’ve been a customer for 10 years and Mike in the service department stands out. | Read Full Review

8/4/2024 12:00:00 AM | Cars.com

★★★★★ Weiting Zhao

Mr. King is really nice, professional and considerate!!! | Read Full Review

8/2/2024 12:00:00 AM | Google

★★★★★ Vicki Dakoulas

I brought my VW Tiguan in for a few repairs. Rick Collins was my service advisor. He was very kind, knowledgeable and professional. I was able to drive a loaner while my vehicle was being serviced and even though there were a few hiccups, Rick made sure I was taken care of. Whenever I reached out for an update, Rick responded back in | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ Misturada

Ourisman Volkswagen of Laurel is awesome! …whether I come “hot” - No Appointment or have an appointment, Ourisman Volkswagen of Laure “ALWAYS” takes care of Whatever my vehicle needs. | Read Full Review

7/31/2024 12:00:00 AM | Cars.com

★★★★★ Misturada

Ourisman Volkswagen of Laurel is awesome! …whether I come “hot” - No Appointment or have an appointment, Ourisman Volkswagen of Laure “ALWAYS” takes care of Whatever my vehicle needs. | Read Full Review

7/31/2024 12:00:00 AM | DealerRater

★★★★★ Edwina Botha Howard

Another great experience at VW Laurel. | Read Full Review

7/30/2024 12:00:00 AM | Google

★★★★★ Jai Smith

Great customer service and communication. Rick is always a pleasure to work with! | Read Full Review

7/30/2024 12:00:00 AM | Google

★★★★★ Steve Moody

Great service from advisor Mike and correctly diagnosed my problem in respectable time | Read Full Review

7/30/2024 12:00:00 AM | Google

★★★★★ Leticia Simo

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7/30/2024 12:00:00 AM | Google

★★★★★ Jaimee R

Great service. Got in and out fast. Well Worth it going to Volkswagen service everyone was nice. | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ Phil Janvier

Worst german car dealer I’ve been too which is sad because I really love my 2012 Jetta. Had a check engine light and my fix finder told me it was the map sensor. I know a decent bit about cars so I knew that’s like $200-$400 dollar fix at most. Took it there at 7am just for them to not call me back or return my calls for a day in the | Read Full Review

7/28/2024 12:00:00 AM | Google

★★★★★ Carol Adams

Ourisman dealership was great to work with. Responsive to communicating with me. Tevin my salesman was truly a pleasure to work with on the purchase of my car. | Read Full Review

7/27/2024 12:00:00 AM | Google

★★★★★ Brandi Reynolds

Raheem the service advisor was phenomenal. He was attentive and serviced us with excellence | Read Full Review

7/25/2024 12:00:00 AM | Google

★★★★★ Ed McMann

Great service | Read Full Review

7/25/2024 12:00:00 AM | Google

★★★★★ J Beckman

7/18/24 - I needed to bring my car in immediately because the exhaust light came on. I was able to drop my car off and get a loaner vehicle. Rahim provided exceptional customer service and communication. I felt like I was heard and in good hands. Previous service: First time having my car serviced at Ourisman of Laurel and was ve | Read Full Review

7/18/2024 12:00:00 AM | Google

★★★★★ Uwagboe Ize

Cody was great and worked with me to make sure I get enough for my trade. His salesmanship and attitude was consistent and didn’t change even when I showed less interest. Love my TAOS. | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ C

I had to come on here and update my review. I purchased my car on May 24, 2024, and initially I was very happy with my purchase. Two days before the July 4th holiday the car stopped working at a red light, and I was stalled in four lane traffic. I waited for almost 2 hours for pick up truck to pick me up. My car has been in the sho | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ C.J. Mitchell

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7/12/2024 12:00:00 AM | Google

★★★★★ DAVID GONZALEZ

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7/12/2024 12:00:00 AM | Google

★★★★★ Jcspinny

The service assistance was so nice and helpful. They really cared about and supported my car needs. | Read Full Review

7/12/2024 12:00:00 AM | DealerRater

★★★★★ Jcspinny

The service assistance was so nice and helpful. They really cared about and supported my car needs. | Read Full Review

7/12/2024 12:00:00 AM | Cars.com

★★★★★ Joe Jackson

Really wish I'd have purchased the car here. I've had to have a couple warranty repairs done on my VW id4 and discovered ourisman VW of Laurel because they're close to my workplace. They have invariably been easy to work with and pleasant throughout each of my experiences. If you need VW service, and if we can expect that VW sales ar | Read Full Review

7/10/2024 12:00:00 AM | Google

★★★★★ Pamela Moyer

I appreciated them keeping me informed on the status of my car repair. Car seems to be driving fine now. Thank you! | Read Full Review

7/6/2024 12:00:00 AM | Google

★★★★★ Andrew Phillips

Sketchier salesman than any used dealership out there. Went to buy a car. They broke the driver's window, got a screw stuck in the tire, then get to the salesman desk and he has a cup full of the exact type of screws that was stuck in tire. So obviously a stalling tactic. Then they pumped up the charges by adding useless nitrous and | Read Full Review

7/6/2024 12:00:00 AM | Google

★★★★★ Kati Burch

These company continues to send mail to a former resident of my home. It’s been going on for more than a year that I’ve been requesting them to stop sending the mail. Don’t ever get service here, or you’ll never get rid of the junk mail. It does not matter if you die, move, or sell the car - they will hound you forever with their was | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ Joerg Herzberg

VW Atlas Service at VW Ourisman Quick and efficient service at Ourisman. Rick and the team did a great job. See you next time. Thanks again | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ Leila A

The service is excellent and my car is in excellent condition. However, I would say, as an act of customer due diligence always remember to ask for a diagnostic of your vehicle BEFORE agreeing to any services when the service warning pops up on the dash. This may seem obvious to others but I'm a relatively new car buyer and I ended u | Read Full Review

7/2/2024 12:00:00 AM | Google

★★★★★ Cornelius Williams

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7/2/2024 12:00:00 AM | Google

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