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Fitzgerald Volkswagen of Annapolis

★★★★★(121)read reviews

34 Hudson St, Annapolis, MD 21401

(410) 919-9856 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Jaylien Washington
Great service, always professional and timely. | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ liz halvosa
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11/13/2024 12:00:00 AM | Google
★★★★★ Justin Joyner
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11/12/2024 12:00:00 AM | Google
★★★★★ Chris Hardy
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11/12/2024 12:00:00 AM | Google
★★★★★ Jiymicki Johnson
I Absolutely love this place. Everyone here is so kind and friendly. And I love the fact that they send you a video of the work that they’re doing on your car. I will definitely be back. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ John Wilson
I am not pleased with the Fitzgerald Cadillac dealership (Annapolis) customer service and support. I am not 100% convinced that each mechanical issue requires parts to be replaced and not repaired. The labor charge is outrageous. Every repair or service should not cost $1000.00+ dollars ?? . Also, mist dealerships provide loaner vehic | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Alicia's Email
DONT Go Here - check engine light came on 2 days later after i left this dealership. One month later had an oil leak. Go to alexandria - it’s so much better. Brand new car should not have these problems. I regret coming here. | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Mike Mcpherson
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11/10/2024 12:00:00 AM | Google
★★★★★ John Stepien
Fast, friendly and professional service department. | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Linda Klein
Took my car in for a recall notice for a software update. Was in and out in 45 minutes. They also provided me with realtime video of them beginning the work on my car while I was in waiting area. This was a pleasant surprise to me and a great customer service offering! I highly recommend Fitzgerald! | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Deborah Storm
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11/7/2024 12:00:00 AM | Google
★★★★★ Wanda Brown
Jennifer Cahill is so informative, knowledgeable, professional, polite, and clearly explains what is going on with your vehicle so you can understand. I was extremely impressed with Ms. Cahill 's level of professionalism and her knowledge. Give this young lady a very large raise!! Thank You, Ms.Brown | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Raymond Jennings
Got the job done in the time they said. Very polite and professional | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Lisa Diehl
Friendly service. Easy to schedule and service was prompt and efficient. Love the video showing the items that need attention. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Mike Grant
2021 Chrysler Pacifica's transmission had an issue and rear seat back would not return to upright position. Both items were quickly attended to and solutions found. Staff (Jen and Matt) were very attentive and the process went very smoothly. Highly recommend the service department at Fitzgerald Auto in Annapolis. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ André Davis
Superb service. Customer service was outstanding. I will continue to come to Fitzgerald Cadillac for all my auto needs. Thanks again! | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Willie Richardson
I easily made my appointment online. I was able to pick a time and day that was convenient for me. The shop itself was very organized and clean. Plenty of seating for waiting customers, like myself, also plenty of complimentary snacks and drinks along with free WiFi. | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Brenda Lowe
Always great service and communication! | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ tony chance
The service department is great at isolating problems, and fixing issues in a timely manner. They keep you updated on progress, which is a major benefit. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Conceicao Batista
| Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Anthony Draughn
I brought my vehicle from Fitzgerald and they continue to give me great service. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Clyde Jackson
David Alexander is the service advisor. Very professional informed me of all that was being done with my car. All done to my satisfaction Thanks Mr. Alexander | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ William Swain
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11/1/2024 12:00:00 AM | Google
★★★★★ Emily Oas
I have the Fitz maintenance package so like clockwork I am here every 3 months for an oil change & tire rotation. They do it in an hour every time and haven’t tried to upsell me on anything. They are reliable & trustworthy and Jen Cahill is awesome! | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Janet McDonald-Sowell
I arrived early and they took me right in. Fitzgerald Cadillac has always treated me kind and always been there for me when I needed them. The mechanic actually videotaped what they were doing and sent me the video so that I could be sure that the part was being put in the car correctly. They also lifted my car up and showed me the u | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Steven Cavey
Amazing experience! Great crew!! | Read Full Review
10/25/2024 12:00:00 AM | Google
★★★★★ Ann White
I was pleased with the service on my Cadillac. The workers at the dealership were helpful and informative about my car and how service would be provided. They explained the estimated cost and the time needed for the repair work. And I watched a video of my Cadillac being serviced and heard firsthand from the mechanic what needed to b | Read Full Review
10/25/2024 12:00:00 AM | Google
★★★★★ John Savage
I was the first car there on 10/21 6 :45. Leonard wrote up my problem and told me he would try and get to my Fleetwood as soon as possible. I didn't have an appointment. In about 2 hours Leonard came and went over what needed to be done to correct the lack of heat situation. I agreed and in about an hour the car was done. Extremely | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ John Barnes
Service was good, customer service was good. Waited for my vehicle while they completed service on it. | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Todd Cannady
The service work was effective and done well. The service team was top notch. The loaner car for warranty work was not what was discussed when I purchased the service agreement. You walk in for service in a XT6 and they give you a compact jeep for a loaner? The rental car person was not interested in his job or customer service at a | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Angela Barrens-Alexander
I was more than an hour late due to my car not starting. They fit me in and completed the scheduled work. Nothing unexpected was added to my bill. | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ BSP Sox
Wanted to thank Chris for an excellent turnaround on being able to transfer my (new) 2023 CT5-V from his Frederick sister store within a couple hours notice. I really wanted that car, but couldnt travel to Frederick in time to get it (I live on the Eastern Shore), so he secured it for me to purchase in Annapolis. Excellent service | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Donald Watts
I had another excellent experience at Fitzgerald Cadillac. My car was repaired in record time and I was informed of the progress. Thanks!! | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Patty Fisher
I had service on my car the service department was amazing Patty Fisher | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ Linda Snyder
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10/11/2024 12:00:00 AM | Google
★★★★★ shavonda Banks
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10/8/2024 12:00:00 AM | Google
★★★★★ Cathy Mearman
Received same day appt for oil change at 2:30. Arrived on time, greeted immediately. Recommended tire rotation as well and told both would take an hour. Car was done in exactly 1 hour! Received a video of inspection (new) followed by email of overall car inspection/health - awesome! Never had an issue here in 12 plus years servicing | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Christine Quinones
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10/5/2024 12:00:00 AM | Google
★★★★★ Bill Straka
The visit to the Service Dept was due to a recall to fix the dashboard storage compartment. I was in and out in less than an hour. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Kennetta Douglas
Kenny has been my service advisor for a long time he is nothing but excellent in keeping me informed. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Charles Martin
We took our pre owned Buick for service and an issue with our transmission. The technician had difficulty duplicating the problem but they continued to try. After two days they cared enough to research the symptoms and found a service bulletin matching the problem. Thanks for their ‘over the top’ efforts they were able to resolve our | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ Mike C
My 3rd year getting service at Fitzgerald Cadillac. Again, another stress-free service. Nothing unexpected, and I always feel treated fairly. Kenny B was great and accommodating as always. Again, I highly recommend Fitz for your automotive services! | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Kenneth Williams
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10/2/2024 12:00:00 AM | Google
★★★★★ Patty Fisher
Chris was amazing to work with, My brother-in-law Ed Sealing said you were a great company and I agree wholeheartedly Thank you for a Beautiful car and a wonder experience Patty Fisher | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Mina Andrawes
That's was the worst experience dealing with Cadillac dealership. These people unprofessional and they don't have any customers service and if you really care about your car don't go there. I had an oil leak in my 2022 Cadillac Escalade back on January 2024 and they kept the car for 3 weeks and that time I had the worst experience de | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Robert Atkins
The repair my car needed was done correctly and well. Since it could not be completed that day, a loaner car was provided at no charge. | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Amanda McNeil
Diagnosed the problem which was extremely difficult as it was intermittent | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Dan
Excellent service and attention!! | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Frank Ellis
This was my very first service call with Fitzgerald and they did a Outstanding Job. Service team was first rate & their shuttle crew do an Amazing job of taking care of their customers. | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Robert Katz
Leonard was very helpful and considerate, as usual! | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ A As
First time visiting this location to service my XT4. I was very impressed. I was able to get a same day appointment for an oil change. The advisors were welcoming, friendly and knowledgeable. David especially! He greeted me upon entry and made sure to let me know he would be right with me because he was assisting another customer. Du | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ MM M
Best service I've ever had... Everything went smoothly from drop-off to pickup... They even cleaned my SRX... Wheels are sparkling! If you're a Cadillac owner (or not... maybe you should be)... I highly recommend Fitzgerald Cadillac of Annapolis for all your vehicle's service needs... | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Cat Blazer
Very pleased with the service I received for my vehicle. Contacted me prior to starting any work. | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Arthur Chotin
Efficient service and friendly and professional advisors. | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Ralph
First oil change service on our 2024 Escalade. Took longer than expected, but there was a recall that we didn’t know about. | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Mary Ellen Bailey
Fitzgerald Cadillac was extremely professional and helpful. They could not fix my problem but they tried! I was traveling from out of town and they squeezed me in! | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Southey Miles
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9/11/2024 12:00:00 AM | Google
★★★★★ Harry Walters
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9/11/2024 12:00:00 AM | Google
★★★★★ Jason Owens
Fast and friendly service . | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Joe Zuniga
Kenny is great! | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Laura Monto
Fast, competent and friendly service! | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ Cassie Sines
Purchased a vehicle from Hagerstown, and knew something wasn't right... took it to my trusted Fitzgerald Cadillac family in Annapolis, and Matt Beam and David made sure everything was made right. Couldn't ask for better service than what you get from here! Highly recommend Fitzgerald Cadillac of Annapolis! | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Charles E Miller Jr
Work was done quickly and correctly, but unfortunately I got Leonard as my service advisor and he said almost verbatim, the very same offensive things that had me reconsidering doing business at Fitzgerald. As I look to "go green" and love the Lyriq, I am now leaning heavily toward other brands as to not have to encounter Leonard in | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Bruce Webster
Very easy to schedule my appointment with my phone and checkin with the car was quick despite them being busy. They did everything that I asked for and even sent a video of the tire and break measurements as the technician did them. Very happy with their service | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Richard McNair
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9/5/2024 12:00:00 AM | Google
★★★★★ dannie smith
Always Very helpful with repairs to my GMC… | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Jeryl Smith
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9/3/2024 12:00:00 AM | Google
★★★★★ Lee Smith
My advisor, Kenny, was excellent. I had my car in for a recall. It was done sooner than they estimated. | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Ricardo Jackson
Kept my truck for three days and the AM/FM radio still not working. | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Jack Kurtz
I came from West Virginia to buy a GMC Acadia that I saw online. I talked to a sales person, and requested that he try to get the paperwork done as quickly as possible because I had a long drive ahead of me. I’m 78, and have bought about a dozen cars over the years, and that is the quickest I have ever been able to finish up the pape | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Pam Strandquist
Excellent service! Fair price for an oil change. David was professional and I am thankful we purchased our car there and got the vouchers for the life of our car! | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Donna
I’ve been bringing my 2021 Blazer here since I bought it because they had the best ratings overall of any GM/ American dealer! I literally live an hour and 10 minutes away, so that should speak volumes ! Only one time when I had a repair job for a sensor on my wheel hub, did I feel a little frustrated with a lack of communication and | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ T Scott
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8/26/2024 12:00:00 AM | Google
★★★★★ Scott Adkins
I was very impressed with my 1st experience | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ keita powell
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8/21/2024 12:00:00 AM | Google
★★★★★ Rhonda Brown
Great first service experience after recently relocating to Annapolis! I’m in good hands! | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Russell Outtrim
Incredible experience | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Jan N
Once again we had a positive, simple, and efficient experience buying another VW Atlas. We always work with John Green and make all arrangements before our drive to Annapolis. We are loyal customers and appreciate that John and others remain on staff. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Laurie Zebrowski
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8/18/2024 12:00:00 AM | Google
★★★★★ Bryan Christian
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8/17/2024 12:00:00 AM | Google
★★★★★ Renee Young
My experience is always pleasant. Kenny my service manager is always friendly and willing to listen and answer all of my questions. Even with 1 mechanic available, 2 cars ahead of me for an oil change I was checked out in about an hour to make my appointment on time. | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ David Corddry
Very happy with the service I got. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Christine Savich
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8/14/2024 12:00:00 AM | Google
★★★★★ Sharon
Always a positive experience and efficient service | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Madisyn Gamble
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8/12/2024 12:00:00 AM | Google
★★★★★ justin beam
Great fast service! Best techs around!! | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ BMORE AroundTown
Great communication and timely service | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ Jack Grogan
Quick scheduling and service. Check-in personnel very pleasant. Waiting area needs modernizing. | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ Jajuan Wilson
Fast, informed, and efficient… | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Ellen Ylitalo
Service and Especially Leonard at Cadillac Service in Annapolis were perfectly courteous and efficient as always . Keep it up ! John Ylitalo | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ desmond dorsey
David was a great help he made sure I had a vehicle to drive why they were working on my vehicle awesome attitude towards the job and to me the hospitality were also great from the other employees | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Barry Holliday
Kenny Burger help me with my Cadillac. My experience was GREAT. Kenny is the best. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Steve Salanik
I have nothing but the utmost respect for this entire team and I’m so glad I chose the Fitzgerald service department. Starting from Matt Beam, the service manager, who received all of my info who then directed his team of service writers and techs that worked on my 2021 GMC 1500, they really did do an outstanding job and exceeded my | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Donald Watts
I had another great experience at Fitzgerald Cadillac. My car is running better than when I brought it in. Thanks!! | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Reginald Wiseman, Sr.
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7/30/2024 12:00:00 AM | Google
★★★★★ Charles
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7/29/2024 12:00:00 AM | Google
★★★★★ Kevin Walker
The staff was great! I went in to get two new fob transmitters and with programming it was over $600!!!!! This seems to be the trend across dealerships, jacked up prices. I remember when you used to take your car to the dealership for a bargain. But at least the staff was cordial as they emptied my wallet. | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ David J
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7/26/2024 12:00:00 AM | Google
★★★★★ Kathy Helwig
David Alexander was my point of contact and a pleasure to deal with. | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Irene
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7/26/2024 12:00:00 AM | Google
★★★★★ Chelsea Bridges
Excellent service! John answered all my questions and made purchasing my first Cadillac a breeze! | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ David Porter
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7/25/2024 12:00:00 AM | Google
★★★★★ Nancy Brooks
Had an appt and got an oil change while I waited. | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Maria Graham
Fitzgerald does good work. My appointment was scheduled for 10:15, and I was there 2.5 hours for an oil change and tire rotation. They get 3 stars for the quality of work, and 1 star for customer service. While I understand this is a service facility, having a welcoming/friendly environment is a plus, at least for me. I felt a li | Read Full Review
7/21/2024 12:00:00 AM | Google
★★★★★ MSAR Range
Service representative very courteous and helpful. All work done in a professional manner. | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Carlena Littleton
| Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Cynthia Hicks
As always Fitzgerald did a fantastic job. I had a 8am appointment time and they were right on time. I had and oil change and a 23 point maintenance inspection. I was sent a video of the inspection. Very unique. I always go to the same advisor Leonard Seebach who has been very informative and I know I can trust. I have had bad experie | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Patty Riggin
The service team at Fitzgerald Cadillac is friendly, knowledgeable and prompt in their service offerings! As an added feature, they now provide a short, but thorough video of the service tech inspecting your vehicle! This level of transparency, combined with the excellent tradition of Fitzgerald fully supports the rationale of usin | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Kenneth Evans
Very pleased with the good service. Just drove the car home. All is well. Thanks | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Lenny Zingarelli
?? Very happy with service | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Andre Butler
Wasn't the news I wanted to hear, but I really appreciate the detail Kenny provided in his explanation of the issues with my vehicle. | Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Lora Coleman
The manager and mechanics provided great customer service, especially the video explaining the issues of my car, as they were checking it out while I waited for my routine oil change :) !! | Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Donna Hrinak
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7/12/2024 12:00:00 AM | Google
★★★★★ bmachia
My Cadillac was inherented. Considering I did not purchase the car from Fitzgerald, I was treated with respect. Henry even took the time to answer a number of my questions. Considering the extent of service. I will be returning when it's time to purchase. | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Jimmy Basham
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7/10/2024 12:00:00 AM | Google
★★★★★ Judy
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7/10/2024 12:00:00 AM | Google
★★★★★ Monica Spillane
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7/5/2024 12:00:00 AM | Google
★★★★★ Vincent Bush
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7/4/2024 12:00:00 AM | Google
★★★★★ William Kirby
Kenny was great. Kept me informed throughout the process and completed the work as promised. Had a few changes, but still came in at the same amount he quoted. | Read Full Review
7/4/2024 12:00:00 AM | Google
★★★★★ Jeff Halpern
Great customer service. Feedback given to include a video of the active service taking place while you wait. | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ sonja whitson
The service was performed outstandingly well! David was extremely professional and kind! My vehicle service was accomplished as promised! | Read Full Review
7/3/2024 12:00:00 AM | Google

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