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★★★★★ beaversdvm

Excellent attention to detail and smooth process. The entire car buying experience was well run. | Read Full Review

11/19/2024 12:00:00 AM | DealerRater

★★★★★ spicerbrook

Mike and his team are top notch!! They made my car buying experience seamless. If you need to get a vehicle go see the guys at Antwerpen VW in Pasadena MD !! | Read Full Review

11/17/2024 12:00:00 AM | DealerRater

★★★★★ MOATAZ1

thank you for good professional service ,service desk was great to work with, the dealership and wait area was very clean. | Read Full Review

11/16/2024 12:00:00 AM | DealerRater

★★★★★ UAREMYSOURCE

The dealership was absolutely the best, came in with a problem with my 2019 walked out with a 2025 | Read Full Review

11/14/2024 12:00:00 AM | DealerRater

★★★★★ lbj

My sales rep, Sam, was respectful of my time and listened to what I was looking for and delivered! | Read Full Review

11/13/2024 12:00:00 AM | DealerRater

★★★★★ cscaran24

Marcus was great to work with. Explained things made my car purchase fun and relatively painless. | Read Full Review

11/13/2024 12:00:00 AM | DealerRater

★★★★★ Marcus Gallion

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11/13/2024 12:00:00 AM | Google

★★★★★ WESTLANDHOMES1

Had service No one went over xx list or gave updates brakes etc next day coolant light game on several times so i believe they did not a full Check of atlas | Read Full Review

11/13/2024 12:00:00 AM | DealerRater

★★★★★ beaversdvm

Great experience. Knowledgeable staff with excellent service. We drove over an hour to this location and it was worth it ! | Read Full Review

11/12/2024 12:00:00 AM | DealerRater

★★★★★ Cynthia Gibson

I visited Antwerpen Volkswagen today for the first time for a noise concern. I received Great service from Service manager Ronald Marquez He went on a test drive with me to try to duplicate the problem. I was able to get my vehicle repaired within the same day, provided shuttle ride. Awesome experience. His team is also very professi | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ PChurch

Sam was great and very helpful. He was very open and keep everything straightforward with me. I will definitely recommend him to friends and family !! | Read Full Review

11/9/2024 12:00:00 AM | DealerRater

★★★★★ Georgimary12

Everyone we interacted with was great! The process was quick and easy! We would definitely purchase from this dealership again. | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ ANGIESIMMONSC21

My expirence with Marcus was outstanding, he went above and beyond to help me find the right car. In saying this I also need to bring attention to my experience outside of Marcus. I purchased a car in late 2021 and used a different salesperson. When purchasing my current car few days ago my husband and I felt the previous salesman wa | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ PHILLIES24FAN

Wendy was very friendly & professional and accommodating to my needs…I was very satisfied and will use Antwerpen for my vehicle’s needs | Read Full Review

11/6/2024 12:00:00 AM | DealerRater

★★★★★ Mike Williams

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11/6/2024 12:00:00 AM | Google

★★★★★ Charles Lustig

I keep getting harassing calls. Twice a day or more. I asked them not to call again and the guy called me and hung up directly after. I get following leads but pushy voicemails twice a day won't win you any customers. | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ hcnlebon

The salesman and loan officer where both very knowledgeable and tok there time explaining everything to us and answering as all our questions. I would recommend this dealership to my family and friends. | Read Full Review

11/4/2024 12:00:00 AM | DealerRater

★★★★★ t_scott_blair

Good service and always trying to help customer save costs. Wendi and technicians are excellent. | Read Full Review

11/2/2024 12:00:00 AM | DealerRater

★★★★★ blackdogs360

Trevor was great ! He came out quickly and greeted us with a smile. I told him what I was looking for and he delivered. He was very kind and not high pressure. Trevor was also very knowledgeable about the car and knew it inside and out. Chris and Whitney were also very helpful during the car buying process. There was an issue with th | Read Full Review

11/1/2024 12:00:00 AM | DealerRater

★★★★★ MPCCHAMBERS

Was not customer service friendly. Not greeted in a proper manner, was not aknowledge for a period of time, never to said goodmorning sir, I'll be with you in a minute, have some coffee and a seat. Was never updated on the status of the car until 8 hours later. Car wash was poor. | Read Full Review

10/31/2024 12:00:00 AM | DealerRater

★★★★★ NLEBON84

They made sure to listen to my needs and was able to get me into the car I wanted. There appeared to be no hidden fees. Found out after looking at paperwork, I was charged for a warranty outside of the 3yr/30k mile scheduled maintenance that was included in the price. I have already recommended this dealership to my family to go buy | Read Full Review

10/29/2024 12:00:00 AM | DealerRater

★★★★★ NEWBETTY316

"Mr. Jack, your staff and mechanics exemplify exceptional service and unparalleled professionalism." Thank You?? Love | Read Full Review

10/27/2024 12:00:00 AM | DealerRater

★★★★★ JWARDHAN17

Marcus was great . He has a friendly demeanor and was not overly pushy about making a the sale. He took the time to figure out what was most important for me in buying a new car as well . | Read Full Review

10/26/2024 12:00:00 AM | DealerRater

★★★★★ obiwand3vin

Very professional and knowledgeable employees work there. My salesman worked with me to get the exact car I wanted | Read Full Review

10/23/2024 12:00:00 AM | DealerRater

★★★★★ SGIBBONS81

Brought our Tiguan in for routine PM service. Great Customer service, informative of work needed and completed. Thanks everybody at Antwerpen VW! | Read Full Review

10/19/2024 12:00:00 AM | DealerRater

★★★★★ iffy823

Sam was great again! He was extremely responsive. Made sure everything was taken care of and communicated throughout the entire process. | Read Full Review

10/18/2024 12:00:00 AM | DealerRater

★★★★★ iffy823

The absolute best car dealership ever!!! They never disappoint. Sam is freaking amazing! I’m locked in for life. | Read Full Review

10/15/2024 12:00:00 AM | DealerRater

★★★★★ Caleb Metzger

I called the dealership to ask what their rates have been recently on certified pre owned vehicles. The man was very rude and acted like he has never heard the question before. I have talked to probably 6 other dealerships that have all walked me through the process and gave me an estimate. Very rude and clearly not interested in mak | Read Full Review

10/14/2024 12:00:00 AM | Google

★★★★★ iffy823

This is the absolute best dealership ever!!!!!! Sam is out of this world!!!! I’m locked in here for life. | Read Full Review

10/13/2024 12:00:00 AM | DealerRater

★★★★★ mathewrice

This has been the worst car buying experience, and after 3 months we are still dealing with issues. From being lied to horrible craftsmanship the issues keep coming with no end in sight. | Read Full Review

10/12/2024 12:00:00 AM | DealerRater

★★★★★ yazbey

Mr Trevor was instrumental in getting me my new car! I love it it feels so great getting into it and going different places! He is a great salesman and point of contact if anything goes wrong or if I need questions answered. | Read Full Review

10/11/2024 12:00:00 AM | DealerRater

★★★★★ DONNA L

Customer service in the service department was great, upfront and fast service. I was able to set up my appointment online in minutes. | Read Full Review

10/11/2024 12:00:00 AM | DealerRater

★★★★★ gdeleaver

The only discrepency that I have is that the dashboard screen was not cleared after the oil change had been completed. I plan to revisit Volkswagen in order to clear/ reset the dashboard screen. Everyone is very courteous. | Read Full Review

10/11/2024 12:00:00 AM | DealerRater

★★★★★ CATHLEEN.T.WARDLEY

Emelie and the entire service were a pleasure to work with; professional, friendly and knowledgable. I had a slow leak in one of my tires and called Antwepen and spoke with Emelie. She said to come on over (same day!) she would have one of the mechanics take a look. They found that I had picked up a screw and they plugged it and had | Read Full Review

10/11/2024 12:00:00 AM | DealerRater

★★★★★ SBOYER2008

Did what the needed, showed me what I wanted, answered questions, and didn't try to sell me anything | Read Full Review

10/11/2024 12:00:00 AM | DealerRater

★★★★★ Nathaniel LaZard

Zero stars would be more accurate but I had to give Antwerpen a star to write a review. All of the sensors on my vehicle stopped working ( cruise control, park pilot, all parking assist, lane departure, etc). I took my 2018 VW Atlas to this service center and the only thing they are upfront about is, they don’t know what’s causing th | Read Full Review

10/11/2024 12:00:00 AM | Google

★★★★★ Steelerfan68

Wendy and the staff at Antwerpen VW always take great care of me. Thanks again! | Read Full Review

10/8/2024 12:00:00 AM | DealerRater

★★★★★ bcpursel

Pleasant buying experience overall and Sam my salesperson was professional and attentive to calls and questions before and after purchase. Only negative was the length of time completing sale, due to the dealership not having a finance person on the day I purchased. So the paperwork took way too long and was a little inconvenient. Ho | Read Full Review

10/5/2024 12:00:00 AM | DealerRater

★★★★★ JOYMAZZA

Absolutely hate the car. sales person was great service department awful Would never buy here again | Read Full Review

10/4/2024 12:00:00 AM | DealerRater

★★★★★ ylndwst@yahoo.com

Great customer service and timely response from the team will always use this dealership in the future | Read Full Review

10/3/2024 12:00:00 AM | DealerRater

★★★★★ Bianca Coffin

My experience was pleasant and fast with no pressure | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ annmariefred

The manager went beyond and above for me and the service was great.and professional. | Read Full Review

10/2/2024 12:00:00 AM | DealerRater

★★★★★ BITTNERSW

Poor communication, advisor just reading back of ticket, poor to no explanation., just read the back of ticket. I had to talk to tech for answers | Read Full Review

9/30/2024 12:00:00 AM | DealerRater

★★★★★ William Porter

Drove over an hour to get there after emailing with a sales rep multiple times this evening and the dealership was CLOSED when I arrived at 8:10pm--50 minutes before their scheduled closing time of 9pm (listed on Google, their dealership website, and a giant plaque on the building itself). On the last day of the month, dealerships a | Read Full Review

9/30/2024 12:00:00 AM | Google

★★★★★ iffy823

Awesome! Spectacular! Stupendous! Amazing! Awesome! Exceptional! You can’t get any better!!! Absolutely freaking awesome! | Read Full Review

9/29/2024 12:00:00 AM | DealerRater

★★★★★ STYLINSAMMY74

Wendi and the gentleman who drives the shuttle were great. Service was completed quickly thanks | Read Full Review

9/28/2024 12:00:00 AM | DealerRater

★★★★★ mstone972

Seems they always find something “extra” every time the vehicle goes in for service to inflate the cost. The hourly labor rate is also very high. Looking for private service centers for any additional work needed. | Read Full Review

9/28/2024 12:00:00 AM | DealerRater

★★★★★ leciarodney

The team was very helpful and were very patient as they worked with me to get my process completed | Read Full Review

9/26/2024 12:00:00 AM | DealerRater

★★★★★ CHRIS.ABRAHAM1221

Sam and Oliver were great they helped get the car I was looking for and they were extremely professional and helpful | Read Full Review

9/25/2024 12:00:00 AM | DealerRater

★★★★★ CHRIS.ABRAHAM1221

These guys were great they worked hard to get our deal done. Sam is the real MVP | Read Full Review

9/25/2024 12:00:00 AM | DealerRater

★★★★★ FAITHKRAMER

Trevor was very thorough, polite, helpful, and respectful of my time. He knows the product very well! | Read Full Review

9/22/2024 12:00:00 AM | DealerRater

★★★★★ Rahul

Overall lack of communication. Was told car would be ready on friday and it was not. I did not receive update calls. i had to call daily for updates. | Read Full Review

9/20/2024 12:00:00 AM | DealerRater

★★★★★ tcoburn19

Sam and Chris were very informative and no nonsense about the cars on the lot and helped me with what I was looking for | Read Full Review

9/19/2024 12:00:00 AM | DealerRater

★★★★★ denisefhamlinesq

Sam was amazing and super knowledgeable. I HATE buying cars and he made the experience enjoyable. | Read Full Review

9/19/2024 12:00:00 AM | DealerRater

★★★★★ stacy rzepnicki

Fantastic!! Fit me me in the next day and pick up was half the estimated time.. | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ PJHOLLA10

Great service. Came to a deal right away. Made the experience a great one with no stress | Read Full Review

9/17/2024 12:00:00 AM | DealerRater

★★★★★ newtonsarae

Customer service is very friendly and the facility is very clean and inviting. The waiting area is very comfortable and there are a variety of beverages available while you wait. | Read Full Review

9/17/2024 12:00:00 AM | DealerRater

★★★★★ Johnathan Wicker

Samuel was a pleasure to work with. | Read Full Review

9/17/2024 12:00:00 AM | Google

★★★★★ JUDYPERRITT

Front driver's side floormat not cleaned but the rest of the car looked great | Read Full Review

9/15/2024 12:00:00 AM | DealerRater

★★★★★ SHAYAN2081

Timely service and hospitality from staff. Communicated properly and let me know that TIGUAN required steering wheel replacement due to known VW issue. | Read Full Review

9/13/2024 12:00:00 AM | DealerRater

★★★★★ mark

Took car their for a gas suction pump seal recall and the technicians messed up my car so bad it leaked gas everywhere and broke down on the side of the road 2 days later. | Read Full Review

9/13/2024 12:00:00 AM | DealerRater

★★★★★ esmaestra

The entire experience was outstanding. I was very impressed and satisfied with the service experience. | Read Full Review

9/11/2024 12:00:00 AM | DealerRater

★★★★★ mstharris1

Professional & Very friendly staff. My first time bringing my vehicle in for service. I will definitely be returning. | Read Full Review

9/10/2024 12:00:00 AM | DealerRater

★★★★★ BLK4DOOR

Was clean and the waiting room was very accommodating, as well as bathrooms being very clean | Read Full Review

9/10/2024 12:00:00 AM | DealerRater

★★★★★ Daniel Zhu

I haven’t been there since 2018, went there today. Omg what exceptional staff, Sam, Ron, Emelie. | Read Full Review

9/6/2024 12:00:00 AM | Google

★★★★★ pcrotwo

This was my 3rd time shopping here at the volkswagen location and it seem to get better and better every visit. | Read Full Review

9/4/2024 12:00:00 AM | DealerRater

★★★★★ MONIK81CO

Their service was great, they took their time to answer all my questions. I didn't feel rushed I takin my decision in buying a new car or not. | Read Full Review

9/2/2024 12:00:00 AM | DealerRater

★★★★★ ID63

Appointment took a tad longer than predicted, but pleasant and helpful staff and comfortable waiting room. | Read Full Review

9/1/2024 12:00:00 AM | DealerRater

★★★★★ clohr90

Sam and the sales manager were amazing during our sale. We had an unfortunate situation with our previous atlas but they helped us out of that bad situation and into a new 2024! | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ jwally

Antwerpen was recommended by VW corporate after I had to file a complaint against another VW dealership. My salesperson - Sam took what could have been an easy sale of a vehicle, and still turned it into an exception car-buying experience. He educated me on the features and values of my ID4, and he minimized my closing time by provid | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ wfcavey

The service writers do their best to keep you informed and explain what's going with your vehicle. | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ medleycatherine429

Was not pleased with the service. Because they tell me that my latch was covered under warranty then I bring it in to get service and they tell me that it's not telling me I have to pay $888 money that I don't have. Now I have another bill that I catch afford. Because they can't put it back on. | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ VERNIE_MCLENDON

It was a great experience. I got my service done, and received a call when my repair was completed. When I arrived my car was cleaned and waiting out front. | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ StacyPiccolo

Great and efficient service, friendly staff. Thorough inspection. Also they have a workstation if you need to wait for your car. | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ CHRIS.ABRAHAM1221

The dealership and staff were fantastic. Specifically Oliver and Sam. Would definitely recommend this dealership to anyone interested in a VW. | Read Full Review

8/29/2024 12:00:00 AM | DealerRater

★★★★★ Candy man 2018

A lot of people are apprehensive when going to a dealer service department however I have found Anwer in service to be trustworthy and reliable with a special shout out to my service advisor. Wendy Pittman, who has always been honest and fair with me. | Read Full Review

8/29/2024 12:00:00 AM | DealerRater

★★★★★ jalilio1989

Dropped off my vehicle a day prior my appointment and they didn’t service my vehicle until after lunch time. My vehicle was scheduled for 8am. Overall Emelie helped out tremendously | Read Full Review

8/29/2024 12:00:00 AM | DealerRater

★★★★★ JAMIE.CHRISIKOS0926

I really appreciate Oliver the manager, Sam in Sales and Chris in Finance for making my process of buying my new VW Atlas a smooth and easy one. I enjoyed working with all of you and look forward to making Volkswagen my forever go to for vehicles moving forward. Thank you | Read Full Review

8/28/2024 12:00:00 AM | DealerRater

★★★★★ MYKEDAVIS48

Wow!! What can I say Chad was just totally awesome!! Made me fell comfortable! I felt like I was hanging out with family at the family reunion picnic! But the whole team made the process stress free! Made it easy and they kept it real with me! I appreciate that! | Read Full Review

8/28/2024 12:00:00 AM | DealerRater

★★★★★ ANESIAWILKS2017

My experience at this dealership was unlike any other! I was treated with respect, fairness, and kindness. My salesman, Trevor, was polite and honest throughout our entire interaction. I would highly recommend Antwerpen Volkswagen to anyone that is car shopping! | Read Full Review

8/28/2024 12:00:00 AM | DealerRater

★★★★★ driscoll427

Came in to get a new battery, staff was rude, specifically two women running the service department. Waited an hour for them to tell me they wanted $900+ to replace a battery. | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ CARROL777

Great! Awsome! Very nice, great customer service, attentive and good care for the customers needs. | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ Dean Razmus

Terrible experience !!!! The sale manager need to step down off his power trip and learn a little about treating people and selling vehicles. Remember I'm the customer even if you thought my offer was low.. You have to start somewhere you asked what I wanted to spend. Was looking at a vehicle with a little bit of knowledge of what i | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Dhoward

This was a wonderful experience coming from someone purchasing their first vehicle. Sam's customer service was AMAZING. He was very personal and was very knowledgable about the car. It was truly a great experience and it made me feel comfortable instead of overwhelmed from buying my first car. | Read Full Review

8/25/2024 12:00:00 AM | DealerRater

★★★★★ natallia

My car was at the shop for 3 weeks and I got it back absolutely dirty inside and outside (my car is only 3 month old- brand new purchased in May). In addition I found a receipt from a sub shop dated with the timeframe when my car was in the repair shop. Now I’m wondering where else were my car while under their care. | Read Full Review

8/25/2024 12:00:00 AM | DealerRater

★★★★★ Terrence Forehand, Sr

Beware of the dealership!!!! I drove from Delaware to purchase a 2020 Cross Sport in December, I was told by the salesman (Dave Correia) and another salesman that the vehicle was very well maintained by the previous owner who was a veteran, in March my front driver an and passanger floors were soaking wet do to water. I went to my l | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ chessedore1978

Your service department representatives have difficulty multi-tasking. This is the second time that the same occurred. | Read Full Review

8/20/2024 12:00:00 AM | DealerRater

★★★★★ LOGAN

Great experience and everyone there at the dealership was very friendly and helpful throughout the entire process! | Read Full Review

8/18/2024 12:00:00 AM | DealerRater

★★★★★ Xochil Aguilar

I always have a good service! Thank you. | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ mpjp0122

3 wait hours wait at the dealership for an oil change and tire rotation is ridiculous! And the customer experience was non existent! We used to own multiple Volkswagen vehicles and but we are giving up on them..they no longer fulfill our expectations. | Read Full Review

8/16/2024 12:00:00 AM | DealerRater

★★★★★ BRANDON.CORBMAN

Amazing service! I am a very happy customer and will be sending business over that way | Read Full Review

8/15/2024 12:00:00 AM | DealerRater

★★★★★ ANTHONY.V

Great overall experience. Sales and finance staff were friendly and knowledgeable. Would definitely recommend buying a car here. | Read Full Review

8/13/2024 12:00:00 AM | DealerRater

★★★★★ Weeb Sary

I bought a car at this place during Covid 4 years ago. Never received any paperwork when I was told everything would be sent in the mail. Now since car is paid off the bank sent me the sale contract. A warranty service was added without my knowledge. Seriously who would add that when they buy a Lexus? I bought a Lexus for reliab | Read Full Review

8/12/2024 12:00:00 AM | Google

★★★★★ SAVOITH

Thanks for taking care of our first regular maintenance service visit. Looking forward to the next time. | Read Full Review

8/7/2024 12:00:00 AM | DealerRater

★★★★★ QHOLMES410

Wendi in services is amazing! I’ve been going to VW for years and I do appreciate the hospitality and friendliness of the entire staff. | Read Full Review

8/6/2024 12:00:00 AM | DealerRater

★★★★★ YOGARISING.MD

Professional, knowledgeable about my concerns, and welcoming. This is the only place I will bring my car. | Read Full Review

7/30/2024 12:00:00 AM | DealerRater

★★★★★ BLCITRANO

Trevor was awesome to work with. From the first interaction it felt like he was working with me as a person and now just as a potential sale. I would highly recommend him to anyone in the market for a car. | Read Full Review

7/30/2024 12:00:00 AM | DealerRater

★★★★★ CNMANDJLL

Very helpful and informative in my new vehicle , made sure we were comfortable with the vehicle before leaving the dealership and he set up everything that was needed for us to enjoy our new vehicle. | Read Full Review

7/30/2024 12:00:00 AM | DealerRater

★★★★★ SHARMA.RAJU36

I have maintenance sign they don’t clear I did service but still sign there some o e call me I says issu but no any response very poor service | Read Full Review

7/30/2024 12:00:00 AM | DealerRater

★★★★★ hfry721

Trevor was a pleasure to work with! He made the sale seamless. We are very happy with our Jetta! | Read Full Review

7/28/2024 12:00:00 AM | DealerRater

★★★★★ TJROBERTS1077

We’ve purchased two vehicles from this dealership and have had great experiences both times. The best part was how fast they were able to get the deal done. No one wants to sit in a dealership all day negotiating and thankfully we were not! | Read Full Review

7/28/2024 12:00:00 AM | DealerRater

★★★★★ SMITCHELL16

Trevor was an absolutely pleasure to work with! He was very kind and patient, as I can be a little indecisive. We went in on a whim to look around and found something that day. He was very helpful and I would absolutely work with him again. Rafael closed us out on the deal and was wonderful as well! Even with having our two youngest | Read Full Review

7/27/2024 12:00:00 AM | DealerRater

★★★★★ Brian Gregory

All-star service department that always treats my car well! Quick in, clear explanations, and I always leave happy! Not to mention the most comfortable waiting area of any of the VW dealerships in the Baltimore area! | Read Full Review

7/27/2024 12:00:00 AM | Google

★★★★★ yasmindolan8

Awesome expreience everyone from the GM Oliver to my Sales guy Sam to Raphy to FI guy were knoelgeable freindly and on point | Read Full Review

7/26/2024 12:00:00 AM | DealerRater

★★★★★ kristine1019

Great customer service from sales and finance team. Everyone was very helpful and professional. Excellent! | Read Full Review

7/25/2024 12:00:00 AM | DealerRater

★★★★★ hysonrobert

Already rated y'all 5 stars ! Also I already finished the feedback survey. Thank you antwerpen VW. | Read Full Review

7/25/2024 12:00:00 AM | DealerRater

★★★★★ pkohler12

Everyone I dealt with at this dealer was personable, helpful, and a pleasure to work with. | Read Full Review

7/25/2024 12:00:00 AM | DealerRater

★★★★★ hysonrobert

Worked with Samuel and Chris,also met Trevor and Dominic. All were great and professional. | Read Full Review

7/24/2024 12:00:00 AM | DealerRater

★★★★★ chessedore1978

When I arrived, I was told that I would be updated on my service. Unfortunately, after three hours, I needed to call and touch base. A pine said call I was told I’d be called again to let me know the status. Never happened. It is clear that multitasking or prompt responses are poor. | Read Full Review

7/22/2024 12:00:00 AM | DealerRater

★★★★★ yasmindolan8

Everyone was awesome to work with . Oliver Hong the General Manager called me immediately, listened to my needs and got back to me right away with available cars and great pricing Sam Serio my Salepersin was thorough and easy to work with it was a great experience all around | Read Full Review

7/20/2024 12:00:00 AM | DealerRater

★★★★★ Raymond

Excellent Customer Service!! Clean dealership and friendly staff. Jeff in the Sales department is also the greatest! | Read Full Review

7/20/2024 12:00:00 AM | DealerRater

★★★★★ mpatterson603

Everyone was so nice and helpful! They went above and beyond and on top of that the service was so fast! | Read Full Review

7/19/2024 12:00:00 AM | DealerRater

★★★★★ jdemske75

Great service and helpful courtesy ride back home, to wait for completion. Fast and friendly. | Read Full Review

7/19/2024 12:00:00 AM | DealerRater

★★★★★ skeetabone

Emily took very good care of my visit ensuring all needs were met. Kudos JP | Read Full Review

7/18/2024 12:00:00 AM | DealerRater

★★★★★ cphij

Went in for advertised $90 oil change. Beware, they tried to jack the pre-service estimate to $125 for ‘taxes and fees’. That’s absurd. Don’t let them get away with it. Pricing needs to be transparent. Also, no one communicated that service had been completed and car was ready while I waited and waited. Communication while service is | Read Full Review

7/18/2024 12:00:00 AM | DealerRater

★★★★★ ERIK36

Excellent buying experience. My sales guy Trevor went above and beyond even after hours to help me out and was the kindest salesperson i've dealt with in a very long time. And a very pleasant surprise was Antwerpen VW's F&I guy. No pressure, competent and absolutely pleasant. Most F&I departments leave you wanting to take a shower wh | Read Full Review

7/16/2024 12:00:00 AM | DealerRater

★★★★★ HAROLDTIMITY5

Everyone was very pleasant and worked together to achieve the goal. I can not thank them enough for going the extra mile to make this a successful purchase. | Read Full Review

7/16/2024 12:00:00 AM | DealerRater

★★★★★ JJALLALONE

Great and helpful people. Very helpful and go above and beyond to help and answer questions. | Read Full Review

7/11/2024 12:00:00 AM | DealerRater

★★★★★ Erick Metzger

| Read Full Review

7/11/2024 12:00:00 AM | Google

★★★★★ franniec1023

Julian was amazing! He was very kind and not at all pushy. He made this transaction very easy. | Read Full Review

7/10/2024 12:00:00 AM | DealerRater

★★★★★ MBBLASETTI

Sam was an extremely knowledgeable salesmen, I highly recommend going to them with any car needs! | Read Full Review

7/9/2024 12:00:00 AM | DealerRater

★★★★★ GSNOPOINT

Fast in and out for my 10k mile factory service. Service staff was very courteous. | Read Full Review

7/9/2024 12:00:00 AM | DealerRater

★★★★★ golf92767

Great communication and attentive service! Experiwnce was a good one all around! Have bought 4 cars there now! | Read Full Review

7/8/2024 12:00:00 AM | DealerRater

★★★★★ bluebora2k2

My dealership experience was excellent , the service writer took very good care of me and my vehicle | Read Full Review

7/8/2024 12:00:00 AM | DealerRater

★★★★★ mgmyles

The service manager refused to take responsibility for a situation that occurred as a result of misinformation provided after an oil change. | Read Full Review

7/5/2024 12:00:00 AM | DealerRater

★★★★★ JAY_MALL18

Excellent customer service and great vehicle maintenance. Service agents are the best around. Price was very reasonable. | Read Full Review

7/4/2024 12:00:00 AM | DealerRater

★★★★★ Renee48

I very was satisfied on how everything was finalized from start to finish thank you | Read Full Review

7/3/2024 12:00:00 AM | DealerRater

★★★★★ franniec1023

Julian and Rafael made the buying process so easy. Julian was so kind and professional and not at all pushy. Rafael handled the closing details. He also was not pushy about up-sales and quickly and professionally answered any questions. | Read Full Review

7/2/2024 12:00:00 AM | DealerRater

★★★★★ NITINWORK

Easy to seek Appointment. Made aware of all the options. ALso got the shuttle service for to and fro till the repair was done. | Read Full Review

6/30/2024 12:00:00 AM | DealerRater

★★★★★ CHARMAINE.THOMAS

Great customer service and very knowledgeable about the whole car purchasing process. The aim to please customers are apparent, which I will refer family and friends at Antwerpen Volkswagen. | Read Full Review

6/30/2024 12:00:00 AM | DealerRater

★★★★★ jdemske75

The service department was efficient, very helpful and very courteous. Car was ready when promised | Read Full Review

6/29/2024 12:00:00 AM | DealerRater

★★★★★ tboston

Service department is wonderful; I appreciate working with them and they keep me informed and they describe the service process clearly | Read Full Review

6/29/2024 12:00:00 AM | DealerRater

★★★★★ Kevin Broadnax

Great dealership from top to middle to bottom. The management, my salesman, Sam, the Service Department (Wendi, Jen, and team), Parts Department, and Cashiers are all phenomenal. 10 out of 10 stars. | Read Full Review

6/28/2024 12:00:00 AM | Google

★★★★★ bluebora2k2

Awesome service , the service writer was very professional, work was done fast , the dealer is very clean | Read Full Review

6/27/2024 12:00:00 AM | DealerRater

★★★★★ joribolol

Antwerpen took care of my Tiguan quickly and had the issue resolved in no time. | Read Full Review

6/27/2024 12:00:00 AM | DealerRater

★★★★★ Jack D

Great dealer, Great dealer, great service , great service, great people, great people.’I was treated well. | Read Full Review

6/26/2024 12:00:00 AM | DealerRater

★★★★★ buffalogyrl

Easy to get an appointment for service they were very communicative and offered shuttle services. | Read Full Review

6/22/2024 12:00:00 AM | DealerRater

★★★★★ golf92767

Whole experience was easy and handled smoothly! It was quick and easy all the way around! | Read Full Review

6/22/2024 12:00:00 AM | DealerRater

★★★★★ Pvt.Public

They were pleasant, informative, and helped me find the service package I needed. Will use again. | Read Full Review

6/22/2024 12:00:00 AM | DealerRater

★★★★★ sudler.c

The people were nice. The specials were really useful. Wendi was a pleasure to chat with, and the speed of service was good. Waiting area could use a refresh though. | Read Full Review

6/22/2024 12:00:00 AM | DealerRater

★★★★★ tigerep

Maddie was very kind and made the experience very personable. Rafeal was good at explaining how the packages worked and all things that came with financing the vehicle. Would recommend going to this dealership and seeing Maddie for a Volkswagen car buying experience. | Read Full Review

6/21/2024 12:00:00 AM | DealerRater

★★★★★ syaples74

Great place to buy a car incredible sells people and finance. I would highly recommend this dealership very friendly and very knowledgeable on anything that you need to know or buy.! | Read Full Review

6/21/2024 12:00:00 AM | DealerRater

★★★★★ D Mason

This was the first time at Antwerpen for me. The staff, Trevor & Sam in particular, were terrific. The car about which I had inquired was ready to inspect & test drive upon my arrival. The whole process was transparent and well organized. Rafael walked through the final purchase details and I was on my way. I would return for another | Read Full Review

6/21/2024 12:00:00 AM | DealerRater

★★★★★ homasam1

Thoroughly impressed with the customer service end and the service department end. There was great communication and they were able to accommodate my small requests. | Read Full Review

6/21/2024 12:00:00 AM | DealerRater

★★★★★ Tyler Epley

Maddie was very kind and made the experience very personable. Rafeal was good at explaining how the packages worked and all things that came with financing the vehicle. Would recommend going to this dealership and seeing Maddie for a Volkswagen car buying experience. | Read Full Review

6/21/2024 12:00:00 AM | Google

★★★★★ raevyndean

The service counter lady was very helpful and explained everything very nicely to me there. | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ saddiaejaz

First time I purchased car with them. They are very organized and fast in delivery process. I Really love the way how they treat us | Read Full Review

6/19/2024 12:00:00 AM | DealerRater

★★★★★ heatherschon

New to the area and took the car into the service department for the first time. Wendy worked with me to get information about the referring problem, and was open about the high cost of repair for an optional feature. Additional necessary repairs were recommended soon. I did not feel pressured or that the additional maintenance were | Read Full Review