Return to complete listing of VW Service Departments

Pohanka Volkswagen ofRitchieStation

★★★★★(159)read reviews

1720 Ritchie Station Ct, Capitol Heights, MD 20743

(301) 850-5189 Ask About Our Service Specials!

Schedule Service

Service Offers

View

$10 Off Front Wiper Blade Replacement*Click Here for Details
View

No Charge Installation with the Purchase of a Genuine VW Pollen Filter or Engine Air Filter*Click Here for Details
View

$119.95 Oil and Filter Service*Click Here for Details
View

$25 Off Genuine Volkswagen Battery*Click Here for Details
View

$30 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
View

Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
View

Buy 3 Eligible Tires, Get the 4th for $1⁵ Click for details
View

$35 Off Set of Four Tires*Click Here for Details
View

SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App¹⁹Click for details
View

Get a $100 instant rebate ⁵ Click Here for Details

Map & Directions

Submit

Business Hours

Mon: 8:00 AM - 6:00 PMTues: 8:00 AM - 6:00 PMWed: 8:00 AM - 6:00 PMThur: 8:00 AM - 6:00 PMFri: 8:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Regina Williams
Fast and efficient! My experience was great. Just go there and see for yourself. | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Teri Burton
The staff at Pohanka Volkswagon were amazing! This was my first time purchasing a car and they all made it a breeze. LJ even went above and beyond staying late to help make sure everything was finalized and we got to drive our new car off the lot. Denario was efficient and helpful and they even filled the gas up and gave it a was bef | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Ebony Jones-Watts
Very personable and accommodating staff, from sales, to manager, to finance manager. We were able to find a car that fit our needs and style. Would recommend. | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Stephanie Holmes-scott
She was very detailed and she made sure that I understood what was going on | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ George Dickens
It was a beautiful day at the Park cleaning my VW Tiguan. Thanks Pohanka technicians at Pohanka for great work on my 2018 Tiguan. It drives like it's brand new. Thanks Team. ?? | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Charles Epoh
| Read Full Review
4/13/2026 12:00:00 AM | Google
★★★★★ Francine Hardy
Not enough techs that know what they doing | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ Christoph-Wilhelm Wilkening
| Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ E Marti
My experience at Pohanka VW @ Ritchie Station was definitely amazing! From the time I walked in until the time I left. We all know going to a car dealership is an all day process smh! But my team made it totally painless. I was 1st greeted by Keyshawn who instantly became my salesman, his welcoming personality is what drew me in and | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Remakk1
Nice place and the lounge was phenomenal. The zero gravity chair was the best part too. | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Leatesha Little
I bought a 2026 Volkswagen Sport. The sales rep was terrific and guided me into the right direction. | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Connor Murnane
Recently, we purchased our second car from Pohanka VW. The financing process could have been quicker and a bit more transparent. However, our sales consultant, John Pinkey, was fantastic. He made the experience as stress free as car shopping can be. He will definitely be our first stop the next time we are in the market for a vehicle | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Bobby L Smith
On Saturday, I visited your dealership to view a Ford Bronco. Upon arrival, I was informed that an associate had taken the vehicle off the lot. I was confused as to why a dealership vehicle would be taken during business hours, making it unavailable to potential customers. I was later advised by Manager Lamar that he had authorized t | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ PrinceJammin
Courtesy, made a priority! | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ GR MAN
Marcos and Keshawn were very helpful and knowledgeable. Keyshawn was my salesman. They made my experience a pleasant one. Zachary, the finance person help me sort out the different warranties. I would recommend this dealership. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Dwight Lightbourn
Demarco and Lamar gave my wife and I great service. I would certainly recommend Pohanka Volkswagen. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Jimmy
| Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ David Nickel
Zuzana Sedova went above and beyond to ensure my experience, from beginning to end, was a positive one. If you're looking for a new ride, check these guys out first. Thanks again Zuzana! | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Lamont Turner
Had an issue with my tire. Arrived just in time on Saturday around 12:45. Fronk desk attendant in Service name Zack was so friendly and took care of the issue in less than 30 minutes. This is what I call a "memorable customer care experience. Thank you Kevin and Patricia Turner | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Louise Winslow
| Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Jasmine Murdock-Hicks
Andrea provided good customer service and has great communication | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Detris Dickens
My experience with the Pohanka salesman was great. He listened and answered my questions. I didn't feel overwhelmed . Thank you Matthew for working with me . | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ H M Harris
| Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Jasmine Fields
I had an excellent experience with the service team and am very happy with the work done on my vehicle. From start to finish, everyone was professional, courteous, and knowledgeable. | Read Full Review
2/21/2026 12:00:00 AM | Google
★★★★★ Joyce Hannibal
| Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Patricia Wallace
| Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Josephine .Larrazabal
Love this place fast honest and excellent customer service | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Tina Finley
I am writing to share my positive experience regarding my recent purchase at Pohanka. The process was seamless, and while it required some negotiation, the outcome was very pleasantly satisfactory. I would highly recommend their services to others. For those considering a purchase, I suggest having a clear understanding of your requ | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ S. Ann Bing
Salesman was very polite and courteous He was very patient and friendly | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ Sean “WinterBorn” Paris
| Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Marilyn Johnson
I panicked when my car wouldn't start when I stopped in Howard County in route to Bowie, MD. I called Pohanka and I was informed that they would take care of me when I got there! I got a jump and drive there mid-day! They not only took care of my problem, at no charge, but washed my car and set me away happy and relieved! It is the | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ D. Dougie
| Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Allison Ross
My service advisor, Andrea, is awesome. She is customer focused. She kept me informed on the work being done to my Passat. It was ready in the timeframe she provided me. I appreciate her. | Read Full Review
1/20/2026 12:00:00 AM | Google
★★★★★ Sade Russell
They were very professional | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Cecil Cox
I was helped by sales associate John Pinkney. He was very knowledgeable of the cars and industry. There was not a question unanswered and if he couldn't answer personally he knew exactly where to get the answers from. John polite and welcoming when it comes to people being scared because of credit and other critical things when buyin | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Rhonda Slade
I went in day prior to new years for what I thought was 50,000 mile tune up, actually being a gasket leak was my issue??. I was given excellent customer service from the greeting to a video of my diagnosis. Angela gave superior CSR even calmed me down when I heard the total cost the day before new years! Car was fixed on Friday and fe | Read Full Review
1/8/2026 12:00:00 AM | Google
★★★★★ Dr. Francina Kerr
I was amazingly surprised at the expert technology that was used in assessing my car. Service was excellent and very efficient. | Read Full Review
1/8/2026 12:00:00 AM | Google
★★★★★ Rachele Pla
Over the Thanksgiving weekend, while driving home at night, a warning light came on indicating my car was overheating and needed to be stopped immediately. I had the vehicle towed to the dealership, where I was informed after diagnosis that it had a cracked head gasket and that the repair would be very expensive. I briefly considered | Read Full Review
12/23/2025 12:00:00 AM | Google
★★★★★ gail jackson
The staff was great from entry to exiting the dealership! Found discount coupons towards services for me! | Read Full Review
12/20/2025 12:00:00 AM | Google
★★★★★ Rabi Lee
Great customer service. Keep the customer updated at routine intervals. Both Andrea and Zack were great! | Read Full Review
12/20/2025 12:00:00 AM | Google
★★★★★ Barry Spriggs
My visit was wonderful, they took good care of me and it didn’t take long for them to change my oil. Plus they washed my car and sent me a video of what they were doing to my car. | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Jim White
I called to check on a repair for my daughter's Jetta and was treated like I was a complete idiot. The service advisor wouldn't even talk to me, she just told me to bring the car in and it would be $200 for a diagnosis. Two other dealers took the time to actually have a conversation with me, as if I knew something about cars and were | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Delores Horton
Every thing was done in a timely fashion. Everyone was extremely nice and professional. I will be returning. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Victoria Moran
If you need your car serviced, Angela is your girl! I’ve been coming to this location for about 3 years now for maintenance and my last experience was amazing. I got my car serviced and was offered a shuttle home. I was so grateful as I usually pay for a ride home. She called me at home to let me know they are almost finished and was | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Shenaz Shaffee
| Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Tyrone Savoy
| Read Full Review
11/30/2025 12:00:00 AM | Google
★★★★★ Julie Young
Purchased my Atlas in AL with an extended warranty. Moved to the Metro area and found Pohanka to service my car. Then today I take my car in because I have several issues that needed fixed and they would be covered under the extended warranty. I was told that the could look over the car and do an issue inspection to find out what wa | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Joseph Taormino
Staff was very friendly and helpful. The time it took for the entire purchase took almost 6 hours though (about 45-60 minutes was my fault though, getting my credit unfrozen and getting an updated insurance card thru my insurer) | Read Full Review
11/24/2025 12:00:00 AM | Google
★★★★★ Connie Conner
Always have great service!!! | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Yvonne Warren
The visit was good and the wait was minimal. I always feel good about the service that is offered by the dealership | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Horace Martin
Andrea took care of me, I had a nail in my tire and they took care of me no charge Got a keychain as a gift as well | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ K J
My experience with Andrea in service was absolutely phenomenal! She’s always professional and knowledgeable and assured my needs were met. | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ Jus Breav
Andrea is the best. Increase her pay and give her a promotion ASAP. I was well taken care of. I just wish it cost less due to government shutdown. But no complaints. I go here for all my important repairs and maintenance. | Read Full Review
11/7/2025 12:00:00 AM | Google
★★★★★ Louis Brannon
Dear Pohanka VW, We wanted to take a moment to express our deepest gratitude for the outstanding services we received from Mr. John Pinkney our sales person. He patiently answered our questions, provided expert advice, and helped us find the perfect car. We especially appreciated the effort Mr. Pinkney put into ensuring a smooth an | Read Full Review
11/5/2025 12:00:00 AM | Google
★★★★★ Alicia Harvey
Had a great experience with sales person and staff from start to finish. Thank you. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Alex Fernandez
Worthless service department. Refuse to confirm if parts are available or on back order. Just totally awful customer service. | Read Full Review
10/23/2025 12:00:00 AM | Google
★★★★★ Jasmine Addison
Excellent customer service from Zack as usual. Can't wait for my next scheduled maintenance. | Read Full Review
10/20/2025 12:00:00 AM | Google
★★★★★ Carlos Martinez
| Read Full Review
10/19/2025 12:00:00 AM | Google
★★★★★ Aaliyah Person
| Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Deborah Gibson
| Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Krista Park
Amazing service. In addition to great service for regular maintenance, they’ve provided outstanding service with tire issues. Their waiting space is nice, and their hours are good. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Jorge D. Ramirez
Son muy amables y serviciales y profesionales | Read Full Review
10/14/2025 12:00:00 AM | Google
★★★★★ Daeja Carter
The staff at the Capital Heights Pohanka are absolutely amazing! They were very friendly, and took the time to help you understand the process of every step. I want to personally shout out Mrs. Keyerra because she was the most kind heart souls I’ve had the pleasure to cross paths with. If you’re looking for a car this place is the pl | Read Full Review
10/13/2025 12:00:00 AM | Google
★★★★★ Frances Matovu
Our car was brought in for a recall, and this was my first visit to Pohanka VW. Every interaction I had with the staff was informative, pleasant, and professional. The entire process was clearly explained to me from the start. I had brought everything with me expecting to wait all day, but I was pleasantly surprised to learn that I | Read Full Review
10/5/2025 12:00:00 AM | Google
★★★★★ Chloe Wills
If I could give ZERO stars, I absolutely would. My car has been at this dealership since June. Started with a broke key and now over $1000 later I still do not have my car repaired or even the right parts ordered. I was warned to steer clear of Pohanka VW but they lied and told me they would have my key replaced in less than a week. | Read Full Review
9/18/2025 12:00:00 AM | Google
★★★★★ Kiana David
I had a fantastic experience at the Volkswagen service center! Andrea was incredibly helpful and attentive to every detail. I highly recommend visiting Pohanka Volkswagen for your service needs. | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Teighlor Mitcham
Had another great experience. Zak was very professional and assisted me with efficiency. The wait wasn’t bad and I was super grateful for Zak’s kindness and great service. | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Obi F.
Mr. Larry Young handled my trade in and purchase of a brand new vehicle with precision and grace. He was lovely to work with and great company. Please ask for him when you go in. Ms. Robyn and Gerard were also great. Thank you to the team for keeping me in a Volkswagen! | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Cornelius Williams
Pohanka VW Capital Heights is always CLEAN comfortable and kind. Thanks Zak and coworkers. | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Dezalette Bongkiyung
Very poor customer service. Am very disappointed in the service I received here | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Jonny Jameson
| Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Dr. Barrow Tabe
This location never fails with professionalism and a proactive manager. Came for service and realized on drive back that I felt a minor shake on my steering wheel, turned around went back to service area. Manager test drove the car with me then brought back for a courtesy alignment. Quick response to customer need, courtesy and timel | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Davina Harper
Never had a bad experience with Capitol Heights!! | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ N Carter
I found my car online and got an email from Victoria. I went in the next day and was presented with a few options. I picked a vehicle and the deal was done the next day. I had my own financing and they didn’t pressure me to use their preferred banks. All in all, it was a seamless process and Victoria went above and beyond to help. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Angela Ransome
The service was great! My car feel better now. Thank you Andrea | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Toney Wills
Great fast service. Went in for a recall and was out the same day with great communication. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Chauna Anglin
My service rep Zak kept me up to date of what was going on with my vehicle the place was clean customer service was excellent I enjoy going there, they took excellent care of my vehicle while I was being serviced thank you | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Fred J
I took my truck in for oil change and tire rotation and it was done faster than I had anticipated. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ V Thomas
Mrs. Terry Jackson was amazing. She very patient with me, I can be very indecisive She was the best. The car buying experience was not stressful or overbearing ?? | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Dread carr
Efficient and respectful place to visit | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Kwadwo Aboagye
Walk in, get service, crisp, clean and sharp. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Mary Francis
| Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Shanae Walker
Andrea service advisor is amazing ! | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Phyllis Porter
Excellent service provided at the Pohanka Volkswagen in Maryland. I really like there no appointment needed policy and I received my vehicle back in a reasonable time. My service team member was Zak, who keep my informed on the service completion time. Thank you Pohanka Volkswagen. A happy customer ?? | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ jerome boatwright
Great customer service, went above and beyond. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Becky Singletary
UPDATE: while my service started with miscommunication the dealership went out of their way to correct the issues. Received a call from the service manager Adam and he made sure all of my concerns were addressed and corrected to my satisfaction. Thank you Pohanka you made it right. Took my vehicle in for an A/C issue. Passenger side | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ eula powell
As always I received excellent service at Pohanka Volkswagon in Capital Heights. Andrea always keeps me updated with the status and honest assessment of my car. Never tries to up-sale me. I have had my car for 5 years and it still rides as good as it did when I purchased it. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Victoria Hughes
Andrea is the best!!!! | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Denise Haley-Jones
Relaxed atmosphere, great reception and professionally attentive staff. The massage chair was next level. The no hassle acceptance of my Pohanka coupon was an absolute plus! My experience at Pohanka of Salisbury where I purchased my vehicle was horrible which made me hesitant to try Pohanka Volkswagen but I'm so glad that I conquered | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Bianca Johnson
Great service | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Jacqueline Sydnor
Dealing with Volkswagen of Capital Heights was excellent they stand behind work and making sure customer is satisfied. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Andrea Morgan
| Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Sherlene McIntosh
Great customer service!!!! | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Brittany Rankin
Amazing Customer Service! Angela is such a sweetheart! Very knowledgeable , professional, and personable. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Robin Dunbar
My experience was nothing short of amazing from the moment I called and spoke with finance manager Mrs. Robin, to her connecting me with Demarco into him connecting me with Victoria, their compassion and commitment to making sure their customers leaves with a smile is exceptional, beyond that the commitment to provide customer suppor | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ clint
well, it was not a bad experience in the end...but as I was checking in, and explaining what was wrong with the vehicle I was told that in order to determine what was wrong, the check would be like 179.00, or close. ugh, but ok. the worst part, is that he told me I would have to be there until 5p. I got there at 7a. I only had that M | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Karen Moe
Pohanka VW handled my recall item in a timely way. They are also thorough in letting you know what needs to be done. My only regret is that they do not offer a ride to Metro. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ pam robinson
Customer Service Rep Angela was very professional and curtious and explain what my car check up point expection needed and was able to do that day in a timely manner. Yes I would recommend them . | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Robert Byrd
My service experience was good and recommended Pohanka VW to others. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Gregg Leake
Victoria was Amazing as was the rest of the staff…no pressure environment. Please keep up the Great Work !!! | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Derrick Dyson
| Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Tyler Edge
Want to say thanks to William for helping me with this process. He was patient, knowledgeable, and worked with me to get the car I wanted. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ chris smith
Had an excellent experience with Pohanka Volkswagen in Ritchie Station Capitol Heights they were honest, caring and helpful about what needed to be done with my vehicle which is a lost art in today's society, special thanks to Adam and Zak for going the extra mile for and helping me along the way by taking me as a last minute custome | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Nekita Gaither
The Volkswagen Service Center treats their customers like family! They care about your car and most importantly your time! Shout out to Andrea and the whole team providing top tier service! | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Terrence Felder
I took my ID4 for its 10,000 Miller inspection. Talk about fast and efficient service! I was in and out of the service area in a little over an hour. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ JBlu
Absolutely great customer service. Took my car in for tow recall. They stay on top of it updating me every step of the way!! | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Mark Fields
Exceptional level of professional service and warm/friendly staff. Customer waiting area very clean and stocked with free snacks and beverages. The service manager was the best I’ve experienced. She was very thorough, knowledgeable, and courteous. She gave a detailed explanation of the services completed and recommended future servic | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Tia Cordelia
I knew I wanted a Volkswagen Atlas and I knew I didn’t wanna go to any of the dealerships around where I live so I took the hour and a half commute and when I tell you, it was well worth it. It was beyond well worth it. my salesman was Mr. Larry and he was phenomenal Very helpful very informative very attractive plays no games. Let’s | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Marza Wingo
Helpful, provided verbal details, overall good customer service and experience. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Hillary Deane
I am a new resident to Maryland and have my vehicle serviced at Pohanka several times. My interactions with Angela and Andrea have been amazing! Their professionalism and friendliness is above and beyond and the work done on my car has been excellent. They do thorough, honest work. I feel thankful knowing Pohanka will provide me with | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Geovanny M.
Pohanka VW is the best at all your VW needs. I was helped by Angela and she was absolutely amazing. Extremely knowledgeable, courteous and providing the absolute best customer service. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ James Thompson
| Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Ronnie Brown
| Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Ramah 1
Awesome staff | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Keith Prewitt
The friendly and welcoming staff at Pohanka Volkswagen are knowledgeable, experienced, consummate professionals who pay attention to detail. They excel at maximizing customer satisfaction, and minimizing customer frustration. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Deborah Holland
Pohanka Volkswagen is a great place to purchase your vehicle in have your volkswagen serviced; my service was exceptional. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ C.C. Price
First time customer, so I was surprised to experience the efficiency and their customer service showed professionalism during my entire service. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Tionna Gibson
I really love this place. I never need to make an appointment and I can have my car serviced the same day. Everyone is always kind and helpful and I love the new feature of the videos that are sent directly to your phone, that way you see everything that is done to your car. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Fadila Muhammad
Never get their 'Line 5' extended warranty! Staff changes often, records doctored. Contact Better Business Bureau, and an attorney. | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Jersey Parry
Angela made my experience very easy. She was very knowledgeable and kept me updated with services that were being done. She also researched the best offer for tired I needed. She called frequently with updates and if I had questions she displayed patience. I’m very please with the services I received. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Tye B
Andrea was kind and knowledgeable. She kept me informed throughout the day. I would definitely bring my car back to this dealership. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Diane Johnson
I brought my 2023 Taos last year in November. Upon my arrival I immediately became aware of the attentiveness and professionalism in everyone who sold me my car. I would recommend all my friends to Pohanka Volkswagen. My car has been a wonderful addition to my family. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ carol henderson
Zack is always kind and helpful when I come in to get my car serviced. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Juan Mercedes
Demarco was a great sale rep | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ gail jackson
The staff was great from entry to exiting the dealership! | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Aquanette Daniel
Great service. Great used inventory. One of the easiest buying experiences I've had. Quick process. Mike is a great salesman! | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Neona Nicole
I had a great experience and customer service. Demarco, Yanna, Olu and Gerard helped me have an amazing car buying experience! The team was very patient, attentive, friendly, and informative throughout the entire process. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Delcina Anderson
My visit to Pohanka Volkswagen was very positive. They diagnosed the issue and repaired my vehicle quickly and efficiently. The customer care staff is very professional and highly knowledgeable. Andrea was very responsive and addressed all of my concerns effectively. I am very pleased with Pohanka Volkswagen! | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Shanay Taylor
Andrea was great help and she answered all my question professionally and in a great time frame . | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Lorraine N.
I went in because I heard a flubbing sound when driving. The technicians were able to locate a nail wedged deep within my tire. That combined with worn out brake pads could have been a dangerous combination. They provided a beautiful 2025 Atlas loaner and got me all squared away within 24 hours. Zak and Adam were fantastic! Excellent | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Joe Thomas
Amazing service. Thanks for everything | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Ron Verdonk (RonV)
First time I’ve used Pohanka for the servicing of our 2024 VW Jetta. I was very satisfied with the quick, efficient service and highly recommend Pohanka for its excellent customer service. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Danny Duong
| Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Beatrice Johnson
Andrea Isaac is a good service advisor! She gets the job done with your vehicle! | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Derrick Dixon
Great service! Fix my problems every time no issues..! | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Evroy Marrett
Whenever I've visited this location to get my car serviced, the customer service is really good, and the service team keeps you in the loop regarding the status of your car. They also do an effective job t9 make sure you get value for the costs of your services. No one likes to spend money on maintenance or repairs, so it definitely | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Veronica Leftridge
It was very pleasant and manger took care of my needs as well as the service Jak. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Lizz
Pohanka Volkswagen, such a shame of a dealership, I don't give one star reviews but they deserve it to the full max! My sister got approved for a car brand new no miles we came in the same day so she could sign papers and put her down payment. Her 1st car ever! Everything went really well walked out so excited for her. This Sunday sh | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Jessy Locs n Lipstick
Andrea is the best in the service dept. Clean space. Went in for a multi point inspection. Gave me the recommendations needed. I’ve been getting all my car service needs handled here for about 3 years now. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Karen Black
My husband took our car in for brake work. He was very pleased with the work and the customer service. Everyone is always very friendly. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Maurice Perry
The service department kept me informed on the status of my repair via text and video. The staff is always professional. It’s the only place I go for service. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Ray Horn
| Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ A B
Thanx to Zach, he's always very professional and attentive whenever I take my car here to receive service! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Myyuca Sherman
Customer care service was very engaging from the inception of arrival. I was never in wonder of what is going to happen next, and I was left with a rewarding feeling for choosing the dealership for repair. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Opal Watkins
I really appreciated the time the team took to support me when I was having a car crisis. Angela was resourceful and thoughtful in helping me get back on the road. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ regina Jenkins
Great customer service at the VW service center. Andrea accommodated my needs and service was completed in a timely fashion. Not to mention the coupons are almost always available. Will definitely recommend and come again. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ DAndrea Hamn
Very nice service people and other staff who tend to your needs in as timely a matter as they can!! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Ashley Hall
Great service every time I take my car in | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Dwaine Osborne
Great service and value! Excellent customer service and support!!! Angela was amazing! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Dean Kuenstler
Exceptional Team!!! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ K Harris
Excellent customer service, knowledgeable staff, and caring. Grateful for Andrea, Allen and team! They are honest and make appropriate recommendations. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Ahmathyah
Service was fast and customer service was really good. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Annette McLendon
My car was serviced and handled with no issues. My wait time was prefect for the service that I needed. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ leland Edwards
| Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Paris Jordan
Wonderful service | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ jada casey
Overall Best experience I’ve ever had! Service was excellent everyone was very pleasant and helpful! I definitely recommend you check them out! ?? | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Michael McTrouserpants
Great car purchase experience. Everyone was helpful, sincere and fair. Victoria was fantastic and smoothed the whole process. 5/5 definitely recommend! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ McKenzie
Victoria and Gerard made the car process very easy! On Tuesday night I got pre approved online. Wednesday morning Gerard called me and got more information and I got fully approved. By Wednesday afternoon Victoria had me in a brand new car! 0 miles & it fits perfectly in my budget. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Kay Jones
I paid $230 for them to tell me I needed to change the thermostat housing unit which they charge $1900 to do. I came in because of coolant light coming on, i thought the coolant was leaking. I went to another mechanic right after i left vw and he said I didn't need to change my thermostat housing that I'm coolant was not leaking it | Read Full Review
5/2/2025 12:00:00 AM | Google

of 7

Cookie Settings