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Southwest Volkswagen

★★★★★(44)read reviews

6184 Johnston St, Lafayette, LA 70503

(337) 366-9948 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Herbert Dobler
The work was done flawlessly and all the problems corrected. | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Toni Huddleston
Go see my friend Snead and his crew for your Volkswagen needs! | Read Full Review
12/18/2025 12:00:00 AM | Google
★★★★★ Farley Painter
Always do a great job | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Evette Johnson
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12/15/2025 12:00:00 AM | Google
★★★★★ Maggie
Bought a brand-new Jetta from SW VW in January 2024. During paperwork, the salesman claimed VW had a promotion giving me free maintenance for the full 6-year loan, on top of the standard 3yr/30k. He also sold me a $2,800 “Platinum” package, saying it covered brakes, battery, parts and labor up to 85,000 miles. Sounded like a damn goo | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Elizabeth LeJeune
Always have a great service experience here. | Read Full Review
12/13/2025 12:00:00 AM | Google
★★★★★ Cyndi Broussard
Great service! | Read Full Review
12/7/2025 12:00:00 AM | Google
★★★★★ Heath Harrington
Oil change was great and prices seem to be trending with groceries My rub is around a 60 dollar part vs a 1500 part. Being told “our policy is to change the entire piece (bumper cover) for safety purpose vs replacing just the insert that was missing.” All good - ordered the missing piece from VW Online (didn’t have to buy the en | Read Full Review
12/7/2025 12:00:00 AM | Google
★★★★★ Donna Duhon
I went to Southwest Volkswagon to get a key fob programmed. I had fast service and all employees were very courteous. I was very satisfied with the Southwest Volkswagon. | Read Full Review
12/6/2025 12:00:00 AM | Google
★★★★★ Jonas Kracher
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12/3/2025 12:00:00 AM | Google
★★★★★ Autumn Stutes
I had a really good experience with the service department. They took the time to answer everything I asked and made sure I understood what was going on. They definitely went out of their way to help. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Emma Sarsfield
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12/3/2025 12:00:00 AM | Google
★★★★★ Kate Aymond
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12/3/2025 12:00:00 AM | Google
★★★★★ Roy Young
Service team is awesome, they were great handling two recall issues on our vehicle. Very efficient and great communication!! | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Lydia LeJeune
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12/1/2025 12:00:00 AM | Google
★★★★★ Ashley Sterling
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12/1/2025 12:00:00 AM | Google
★★★★★ Karlie Moreau
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12/1/2025 12:00:00 AM | Google
★★★★★ Cody Aucoin
Walked right in. Very helpful. Just needed some touch up paint and the whole process took maybe 5 minutes | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Kerri Cunningham
Do NOT buy a car here. Significant vehicle problems with a three year old atlas and 1 year old Tiguan. Service department has consistently been unable/unwilling to diagnose problem or cover under warranty. My daughter was unable to open her gas tank door on a long trip so pryed it open to get home. Dealership says it’s not under warr | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Devon Dickson
PLEASE READ!!!! FANTASTIC SERVICE!!!!! I can’t say enough great things about Southwest Volkswagen! After another dealership made a major mistake with my car, the team at Southwest VW stepped in and completely turned the situation around. From the moment I arrived, every single employee I interacted with was friendly, professional, a | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ caitlin champagne
Volkswagen has completely failed when it comes to customer service and accountability. My 2024 vehicle was affected by the engine cover recall, and instead of providing a proper fix, they simply removed the part I paid for. Meanwhile, newer model owners already have a solution, showing how little they value existing customers. The cu | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Jake Landry
Very knowledgeable staff. If you're in the market for a new or used Volkswagen this is the place. Make sure to ask for Robert he'll have you riding off with a smile. ?? | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Marion Blair
My most recent experience with this dealer was very positive. I was told that they’ve replaced the management in the service department, and it shows. In the past, while my car was still under warranty, I had extremely poor experiences here. However, this time I was pleasantly surprised. | Read Full Review
9/15/2025 12:00:00 AM | Google
★★★★★ Annalauryn Brammell
Save yourself the headache and don’t do it. I love the look and size of my car (2020 VW cross sport) but when I tell you the service department is GOD AWFUL. Whatever you think is GOD AWFUL times is by 10. If you think you’re going to get an oil change asap - think again. They couldn’t see me for 9 days after I called to schedule a s | Read Full Review
9/8/2025 12:00:00 AM | Google
★★★★★ Shai Krahn
I have had my fair share of issues owning my 2014 Jetta but every time I’ve had an issue the service department has done a great job mitigating issues and making things right when things haven’t worked out the best. I appreciate Chris and Chase and Chris - thank you for always dealing with my crazy car. | Read Full Review
8/15/2025 12:00:00 AM | Google
★★★★★ anomymous anomymous
The service dept. staff was very helpful and efficient. I was impressed by their commitment to go the extra mile. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Shane Judice
After cooling off about experience yesterday with your service department, I am still very upset. Full context and history of our 2021 Atlas: Purchased brand new from Southwest Volkswagen. Purchased extended warrantee from Southwest Volkswagen. I can’t remember if it was our first or second oil change with you, but one or days lat | Read Full Review
7/21/2025 12:00:00 AM | Google
★★★★★ Marlena Garcia
For all your Volkswagen needs | Read Full Review
7/14/2025 12:00:00 AM | Google
★★★★★ Jenica Ramos
I can't speak for the sales or parts departments but the service department is subpar. Service manager lacks proper communication skills and can't seem to be bothered. Beware. | Read Full Review
7/14/2025 12:00:00 AM | Google
★★★★★ Andre Vinning (andTheUniverse)
Robert and Richard were exceptional! We bought our car took delivery in an hour! I can’t recommend this VW store enough. Thanks for making sure we got the right car at the right price! | Read Full Review
7/10/2025 12:00:00 AM | Google
★★★★★ Dondranique Williams
Awesome service! Thank you service dept for repairing everything in a timely manner! Thanks for the complimentary car wash at Mr. Bubbles! | Read Full Review
7/8/2025 12:00:00 AM | Google
★★★★★ Tina Pezzuto
The WORST service I have ever received in my life. Idk about the sales dept but I know the service dept SUCKS! I have brought my 2024 Atlas in 4 times in the last 3 weeks for the check engine light being and having a knocking sound coming from my front end. They claimed to have fixed it but here we are. I’ve been promised loaner vehi | Read Full Review
7/8/2025 12:00:00 AM | Google
★★★★★ SourpatchJ
When purchasing a vehicle , make sure it has the accessories that they say it’s supposed to come with. If not, and by the time you notice . They will tell you that they deducted it from the sales price , which i know was a lie. If it was “deducted “ that would have been discussed when signing the paperwork . That’s all. Check paperwo | Read Full Review
7/6/2025 12:00:00 AM | Google
★★★★★ Zachary Schleter
I do not recommend Southwest Volkswagen's service department. I took my 2012 Golf TDI here for approximately two years, making appointments online for their "recommended service package" for the appropriate mileage on my vehicle. Recently, my car started making a funny noise and the check engine light came on, so I called. They refu | Read Full Review
6/24/2025 12:00:00 AM | Google
★★★★★ Joy Cobert
Love my Atlas Cross Sport and service has been great | Read Full Review
6/7/2025 12:00:00 AM | Google
★★★★★ Chris Snead
Wonderful sales department and the service department is under new management and is great now | Read Full Review
5/21/2025 12:00:00 AM | Google
★★★★★ Tyson Richard
My daughter's routine oil change by them resulted in a broken oil pan leaving her without a vehicle for several days, and the dealership presented the full repair cost to her. It wasn't until I intervened that they suggested we pay for only labor. After 4 interactions, we never reached a clear agreement on this cost and strongly disa | Read Full Review
5/19/2025 12:00:00 AM | Google
★★★★★ Allen Bertrand
Chris bourque deserves a damn good raise. That’s a service writer who cares about his customers and that’s hard to find these days. | Read Full Review
5/16/2025 12:00:00 AM | Google
★★★★★ J Bar
Chase fixed an issue I was having with one of my vehicles and was very professional. I went to him after another dealership really messed me over. He had everything working perfectly when we left. I appreciate you Chase! | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Dondranique Williams
Awesome service! Thank you service dept for repairs everything in a timely manner! Thanks for the compliment car wash at Mr. Bubbles! | Read Full Review
3/11/2025 12:00:00 AM | Google
★★★★★ Carol Scott
They did a great job and didn't take as long as they originally stated. | Read Full Review
2/19/2025 12:00:00 AM | Google
★★★★★ Shanon Collins
Loved the interaction here! From start to finish my salesman, Sellman, was upfront, honest, and helpful. If you're looking for a new vehicle I'd definitely talk to this guy! | Read Full Review
1/28/2025 12:00:00 AM | Google
★★★★★ Callie Fontenot
Sales - we had a phenomenal experience. Service- absolutely terrible. Make sure you know that your vehicle no matter if you bring it right when they open, will LITERALLY be there all damn day. So frustrated at this point. Horrible management. | Read Full Review
1/17/2025 12:00:00 AM | Google
★★★★★ Joe Pere
We’re formerly from Lafayette but now have lived in Austin for the past 11 years. While back visiting family, I needed the wiring harness for my Atlas repaired and I needed it done quickly to get back home. I dropped it off first thing this morning and by 1 pm was repaired and ready to go. Special thanks to Chris Gardner for makin | Read Full Review
12/30/2024 12:00:00 AM | Google

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