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Southpoint Volkswagen

★★★★★(50)read reviews

13940 Airline Hwy, Baton Rouge, LA 70817

(225) 442-3913 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Sarai Lewis
I just attempted to schedule a routine oil change and was told they do not service vehicles made before 2012. While I understand that certain repairs may be limited by model year, I was surprised by the way the information was communicated. I was simply asking for an oil change—a basic service—and the response I received came across | Read Full Review
5/7/2025 12:00:00 AM | Google
★★★★★ Carrie Raiford
Will not be taking the vehicle back to this service department. Took Atlas in for an oil change and to check shimmy in steering at high speeds. Dropped car off at 9:15am. At 9:40, I received a call that the shimmy in steering was because the entire steering rack needed to be replaced. But they can't do it because the part is back ord | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Ethan Clark
Daryl walker deserves a raise he's was very nice and worked with us through it all 10 out of 10 for this place great people great cars! | Read Full Review
3/3/2025 12:00:00 AM | Google
★★★★★ Ieshia Garret
Took my 2021 atlas crosssport for repairs, So I got the car back and still having the same issues that they suppose to have fixed The service manager said to give my car back to the dealership that I just purchased it from because he can’t FIX or can fix it but don’t know how long it will take to FIX… Not sure how this goes but it | Read Full Review
2/24/2025 12:00:00 AM | Google
★★★★★ Ieshia Garret
Took my 2021 atlas crosssport for repairs got the car back and still having issues service manager said to give my car back that I just purchased because he can FIX it but don’t know how long it will take to FIX not sure how this goes but it has been in their car 3 times no real result in what’s going on with the car .. | Read Full Review
2/23/2025 12:00:00 AM | Google
★★★★★ Amanda C
I brought my car for service and was lied to about the issues my vehicle was actually having. I was told it was hoses and o-rings leaking oil turns it was the plug on the oil pan but they told me it was going to be $773 (none of which was approved by my warranty). The real problem was actually the plug on my oil pan being stripped. I | Read Full Review
2/15/2025 12:00:00 AM | Google
★★★★★ Jordyn Bland
I will not be going back to Southpoint Volkswagen, not even for a service. It all started whenever I had mold in my car. Southpoint did what they could and replaced my floorboards. When I went to pickup my car, there was mold all over the seats. They proceeded to tell me my car was ready despite it still being full of mold. Manager t | Read Full Review
2/11/2025 12:00:00 AM | Google
★★★★★ Christina Dupuy
Horrible experience with a service advisor - JASON. Definitely not people friendly and most of all - not honest. I called days prior to arrival for maintenance and a new tire - asked specifically of the exact cost of how much money I needed to pay the bill, he gave an amount and I asked specifically... how much money will I need to p | Read Full Review
2/6/2025 12:00:00 AM | Google
★★★★★ Richard Murray
Horrible Service and dishonest I called and made an appointment to investigate my vehicle burning oil. They said it’s under warranty to bring it in. During the service they called back to asked, “ who serviced my vehicle and that it was serviced incorrectly, oil is leaking from the filter.” I asked for a picture evidence but they co | Read Full Review
2/4/2025 12:00:00 AM | Google
★★★★★ Shirley Jeandron
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2/1/2025 12:00:00 AM | Google
★★★★★ Amy Williams
Everything about our buying experience was amazing! We bought two cars, a Tiguan and an Atlas Cross sport and it was one of the best buying experiences we ever had! There was never any pressure. Our salesman Chris listened to our questions and got us the best deal out there. We are just so happy with our experience with Southpoint Vo | Read Full Review
1/23/2025 12:00:00 AM | Google
★★★★★ Quentin Dicapo
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12/19/2024 12:00:00 AM | Google
★★★★★ Jack Mitchell
GREAT AND AWESOME JOB BY THE STAFF. I HAVE DONW BUINESS FOR 15 YEARS THERE. BRAD ,KERRY,BRYAN ,KEVIN THE OWNER BOB. AND GREAG IN THE SERVICE DEPARTMENT HAS ALWAYS GONE ABOVE AND BEYOND. TOP NOTCH SERVICE,THEY MAKE YOU FEEL LIKE PART OF A FAMILY. I WOULD GIVE THEM 10 STARS, I WOULD HIGHLY RECOMMEND THERE SERVICES FOR ANY NEW ARE USE | Read Full Review
11/26/2024 12:00:00 AM | Google
★★★★★ Trent Wainwright
My rating has more to do with the service department than with the sales team. With that in mind, if you buy from here, this is the only local place to have your Volkswagen serviced. That being said, this has got to be the most inept service department I have ever seen. They are the sole reason why we will never buy a Volkswagen ever | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Antoine Draughter
Darryl walker is expectional if you need anything come and see him! | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Todd Harrington
By far the best customer service out of most dealerships in Baton Rouge .. | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Monica Galloway
Buyers beware scamming sales manager. This is my second vehicle I purchased from them pretended to be selling my trade in to CarMax and Pretended to be negotiating on the sale only to be listed on their site a few days later for $6,000 more than they gave me. Liars, this was my second vehicle purchased from them. I will tell everyon | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Carl Joseph
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10/17/2024 12:00:00 AM | Google
★★★★★ Johna Coleman
Everyone at this dealership is so down to earth and so helpful!! I went here to browse SUV size options after finding out my car was going to be totaled and I was welcomed with open arms!! Daryl helped me find a car that I loved and was so incredibly patient during the long waiting process for me to be paid by insurance! That is some | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Jerome Williams
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8/22/2024 12:00:00 AM | Google
★★★★★ Denicia Thompson
The sales process was excellent. The service department does a horrible job of honoring time and commitment to customer satisfaction. I purchased 2 vehicles in 2022 and 2023. I regret the purchases. The 2022 has had a number of recalls all of which are delayed due to the service department never having adequate parts or personnel t | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Noelle Roberts
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7/27/2024 12:00:00 AM | Google
★★★★★ Adam Rabalais
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7/22/2024 12:00:00 AM | Google
★★★★★ Chip Filipi
Very easy to deal with. One of the most stress free car buying experience. Staff was super helpful and took the time to do a thorough walk through of our new VW Atlas Cross Sport. | Read Full Review
7/22/2024 12:00:00 AM | Google
★★★★★ Melanie Landry
Chris and Kevin were the easiest guys to work with! They made the process SUPER easy and I never felt pressured to buy anything I didn’t want nor could afford. HIGHLY recommend purchasing a VW from Southpoint. | Read Full Review
7/17/2024 12:00:00 AM | Google
★★★★★ Brittany Nolan
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7/16/2024 12:00:00 AM | Google
★★★★★ Heather Landry
There truly aren’t words to express how amazing Brad and Chris were with purchasing my car and two weeks later purchasing my daughter’s first new car. Brad made the process so easy, his commitment and communication were outstanding. Wish I could give them 10 million Stars. | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Tonya Leboeuf
Definitely worth the extra drive time for me! Will recommend this dealership to anyone in the market for a new vehicle, especially a VW! Fastest car buying experience I've ever had! | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Rachel Weber
Daryl was was a great salesman! He was very knowledgeable about the Altas and helped you find what we were looking for! Brad helped us get in the vehicle despite issues with computer systems . | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ Ashley Jo
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7/13/2024 12:00:00 AM | Google
★★★★★ Tarik Hamza
Very straight forward process. No hidden fees and below msrp price for very rare car (manual Golf R). Brian was great to work with. Thanks again. | Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Kaitlyn Shemroske
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7/12/2024 12:00:00 AM | Google
★★★★★ Dustin Bell
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6/25/2024 12:00:00 AM | Google
★★★★★ Erin Cobb
I love my Volkswagens and this is my third purchased through Chris. Everyone there is so nice, and the buying process is as painless as they can make it. | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Rene Bosworth
I recently purchased my sixth car from Southpoint Volkswagen, and once again, the experience was outstanding. Chris, Brad, and Kevin were incredibly helpful throughout the entire process. They were quick, friendly, and extremely knowledgeable, making the car-buying experience smooth and enjoyable. Their exceptional customer service | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Christie Pangburn
Chris & Brad were so easy to work with! | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Amaya Salone
Brian was the best! I was in and out with 1.5 hours. This was one of the best experiences I’ve had buying a car. I felt as if I was truly being helped, not preyed on for an increase in commission. Thank you Brian! | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Louis Altazin
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6/3/2024 12:00:00 AM | Google
★★★★★ Emily Keller
I can’t say enough about the quality of service and level of professionalism at Southpoint Volkswagen. I’ve been a customer since 2012. The last cars I bought, Brian had already chosen for me before I arrived. From the owner of the dealership, finance guy, finance manager, and everyone in sales….they are the BEST! I’ll always go bac | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ David Adams
Me and my wife had an amazing experience at Southpoint Volkswagen. We knew the kind of vehicle we wanted, the sales team was friendly and made things a breeze with a stress free environment. I will definitely buy more vehicles from Southpoint Volkswagen. | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Tristen Cain
Dealership went above and beyond expectations. Staff were knowledgeable, organized, respectful of my property and during interactions, and very clean. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Jason Hymel
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5/20/2024 12:00:00 AM | Google
★★★★★ Tina Garris
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5/18/2024 12:00:00 AM | Google
★★★★★ Nikki Bruce
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5/17/2024 12:00:00 AM | Google
★★★★★ Lisa Carter
Great experience. The salesman made it very easy and seamless. | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Jamie Palmer
Can’t say enough great things about Southpoint. I purchased a vehicle there this past weekend and had a great buying experience. Daryl was very helpful and knowledgable about the vehicle & made sure to walk me through every step of the buying process. Everyone else that I came in contact with at the dealership was also very kind, and | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ david bergeron
Great service. Very willing to answer any questions I had. | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Greg Dicharry
Great customer service! | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Margaret Dunn
I was very excited to test drive a VW Taos as I am in the market for a new car. We went to Southpoint VW right after work. Their hours are listed on Apple Maps, Google and their door as being open until 7 pm. We arrived at 6:33 PM and the doors were locked. It does not seem sales nor service are priority at this location. I would rec | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Michael Wilson
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5/9/2024 12:00:00 AM | Google

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