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Southwest Volkswagen

★★★★★(70)read reviews

6184 Johnston St, Lafayette, LA 70503

(337) 366-9948 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Julia
If buying a car is supposed to be stressful, apparently Zack and Josh didn't get the memo. ?? Zack was an awesome sales guy from start to finish—patient, helpful, easy to talk to, and somehow managed to make the whole process actually FUN. He worked with me, answered all of my questions (and there were plenty ??), and helped me drive | Read Full Review
9/4/2026 12:00:00 AM | Google
★★★★★ Jonathan Malespin
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8/28/2026 12:00:00 AM | Google
★★★★★ heidi soileau
Do not recommend. I've given it some time, but I decided I needed to write a review for anyone thinking of using this dealership for service or purchasing and here's why (this will be very long and detailed).. I have a 24' atlas that had some front end damage caused by the construction on i49. I sent my car to a paint and body shop | Read Full Review
8/27/2026 12:00:00 AM | Google
★★★★★ Joan Hebert
Best dealership service I have ever had! Exceptional service! | Read Full Review
8/24/2026 12:00:00 AM | Google
★★★★★ woodfread Devadoss
Great Experience Great experience buying used car! Robert was professional, patient and never pushy. He understood exactly what we wanted, never gave false hopes or tried to confuse us with unnecessary options. Even the additional work we requested was completed smoothly. Excellent customer service—Thanks Robert!! | Read Full Review
8/23/2026 12:00:00 AM | Google
★★★★★ Jolene Segura
Zach went above and beyond to get me in my atlas cross sport! Love my new wheels???? | Read Full Review
8/15/2026 12:00:00 AM | Google
★★★★★ Heath Doucet
Robert and everyone else involved in my purchase we were good people. Robert even met me in the rain with an umbrella !!!! | Read Full Review
8/12/2026 12:00:00 AM | Google
★★★★★ MG Breaux
Great sales experience! | Read Full Review
8/7/2026 12:00:00 AM | Google
★★★★★ Cindy Hebert
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8/6/2026 12:00:00 AM | Google
★★★★★ Kaitlyn Journet
Service dept is just straight up incompetent. Outside of my most recent experience (having to bring my car back due to a check oil message pops up on the screen 2 days after an oil change and being told that the technician didn't fill it up to the right level) My experience before that was a -1000/10. They had my car for 6 weeks to d | Read Full Review
8/5/2026 12:00:00 AM | Google
★★★★★ Brandon Monte
Southwest Volkswagen Lafayette has been my go-to dealership for over 10 years, and they continue to prove why. Josh and Zach helped us with our recent purchase, and the entire experience was smooth, seamless, and stress-free. We traded in our vehicle, and the process couldn't have been easier. They always treat you like family and co | Read Full Review
8/4/2026 12:00:00 AM | Google
★★★★★ Jeni Morrow
We had a great experience purchasing our new 2026 VW Tiguan SE R-Line with Zachary Hughes at Southwest VW. We were shopping around for vehicles with good gas mileage & certain safety features. We were able to get a great value for our trade-in & found an SUV with more than features than we thought were in our budget. The warranty is | Read Full Review
7/10/2026 12:00:00 AM | Google
★★★★★ TJ jones
If you're considering purchasing a Volkswagen, save yourself the frustration and skip Volkswagen of Lafayette. I visited the dealership with a family member because I was seriously shopping for a 2026 Volkswagen Tiguan. We spent approximately 10 minutes walking the showroom, looking at vehicles and clearly demonstrating that we were | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ Shale Summers
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6/30/2026 12:00:00 AM | Google
★★★★★ Breezy Rourk
I had a great experience with the service department at Volkswagen Lafayette! They were so incredibly helpful, efficient and professional. It's a huge relief knowing my car is in such great hands. I'm so glad I own a Volkswagen. | Read Full Review
6/22/2026 12:00:00 AM | Google
★★★★★ Trent Delahoussaye
We heard horror stories about their sales dept but we loved the Atlas so we went test drive one. We loved it so we went in the office to discuss the terms. The offer was very fair and reasonable so we shook hands and ago the deal. They told us to go eat lunch and comeback in 30 minutes to sign the papers and all would be good…….NO | Read Full Review
6/14/2026 12:00:00 AM | Google
★★★★★ Douglas Delcambre
Robert was very helpful and was a great source of information. It was a pleasure doing business with him. Would recommend. | Read Full Review
6/6/2026 12:00:00 AM | Google
★★★★★ Larry Ordoyne
Awesome experience, Zach was a great salesman !!!!!! | Read Full Review
5/25/2026 12:00:00 AM | Google
★★★★★ John Alexander
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5/11/2026 12:00:00 AM | Google
★★★★★ Sheila Hamilton's
Service department is awful. You can't talk to anyone and they do not return calls. I wouldn't recommend Southwest Volkswagen to anyone, or buying a Volkswagen. Will never buy another one. My first and last. ???????? | Read Full Review
5/5/2026 12:00:00 AM | Google
★★★★★ Cyd Bertrand
Every smooth leasing process. Highly recommend George Day | Read Full Review
4/27/2026 12:00:00 AM | Google
★★★★★ Julie Guillory
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4/20/2026 12:00:00 AM | Google
★★★★★ Bj Johnson
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4/15/2026 12:00:00 AM | Google
★★★★★ Brandy Manuel
Robert Sellman and Josh Chou were both amazing to work with! Everything went smooth purchasing my new vehicle!! | Read Full Review
4/5/2026 12:00:00 AM | Google
★★★★★ Hamza Boukadi
Robert Sellman is a great guy helped us with our visit today, provided us with updates and beverages made it all feel well ???????? | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Angela Gillett Litton
Fantastic experience buying our new Jetta from Southwest VW. Mr. George "G" Day was knowledgeable, straightforward, and wonderful through the process, and the car is phenomenal. A great deal and a great salesman! We highly recommend!! | Read Full Review
3/29/2026 12:00:00 AM | Google
★★★★★ Clint Boggs
This was one of the easiest vehicle purchases I have ever experienced. I had an idea of where I wanted my note to be and did not even mention anything about what that number was and the came back with a better number than I expected. I feel like they did not try to hit us with any hidden fees or anything extra that you typically expe | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ H C
Just bought my first Volkswagen R-Line Tiguan from the Lafayette location. Everyone was very nice and not aggressive, which is nice for a change. The owner brought us some lunch, which was great. The process was long, but easy. They gave me a good price for my trade in as well. Thank you! | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Joseph Gordon-Wiltz
Car leasing experience was great. George Day is your guy! | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Robert Harriett
Wait on hold for 5 minutes just to be told no one can get to the phone? No thanks I'll take my business somewhere else. | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Christopher Sharplin
Fast. Traded in my 280,000 mile Atlas for a brand new one. Was easy to exchange and drive away in less than an hour. | Read Full Review
3/7/2026 12:00:00 AM | Google
★★★★★ Jan Terhune
I have had my 2020 Tiguan serviced here from day one of driving it brand new off the lot. Over the last 2 years the service and overall appearance of the dealership has declined. The professionalism is lacking. Service requests were not completed, causing several returns to the dealership for very elementary tasks. Although I lov | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Chariddi Jones
Back in November I scheduled my 2021 Atlas Volkswagen for an oil change, there was no communication, Upon checking in, during or after. Be mindful, according to the invoice Volkswagen communicates and provides exceptional experience. There was no updated sticker provided or offered after my oil change. Once oil change was complete, I | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Felipe Pinzon
Thought we had reached a place where I could trust this dealership & service department but again they have let me down. They were not honest or proactive when I made very clear my concerns over my vehicles oil consumption. Now it seems I need to replace a Cylinder Head due to carbon build up which is over $4K in repairs. Guess what | Read Full Review
1/21/2026 12:00:00 AM | Google
★★★★★ cathleen labate
Easy to schedule, customer service at the counter was excellent, and I the work was completed in a timely fashion. My representative let me know I had issues with 2 tires...just happy it was spotted and dealt with. Great place! | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Aimee Boyd
I have leased 3 cars from SW. Zach is my sales rep and I keep going back because he’s the best. My service experiences have varied but if I have issues, I just let Zach deal with that - because service isn’t always aware of your specific warranty. | Read Full Review
1/13/2026 12:00:00 AM | Google
★★★★★ Kim Broussard
Made an appointment for same day. Was in and out in less than 30 minutes!! | Read Full Review
1/6/2026 12:00:00 AM | Google
★★★★★ Derek Molins
AWESOME!!!! | Read Full Review
1/6/2026 12:00:00 AM | Google
★★★★★ Joy Cobert
Had my 2025 Atlas cross sport serviced here. No problems with my car however the appointment time and wait was frustrating. I had an appointment for 8:30am for an oil change and tire rotation and my car was not ready until 2:30pm. Apparently an appointment is not really an appointment, it just gets you in the workflow for the day. I | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Audrey Biggs
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12/31/2025 12:00:00 AM | Google
★★★★★ Ted Halligan
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12/31/2025 12:00:00 AM | Google
★★★★★ claire sooter
robert and his staff were amazing!! | Read Full Review
12/28/2025 12:00:00 AM | Google
★★★★★ Jessica Greene
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12/23/2025 12:00:00 AM | Google
★★★★★ Taylor Harper
I had a deeply concerning and unsafe experience with the service department regarding my Volkswagen Tiguan. I brought my vehicle in for a diagnostic due to a high-speed vibration. I suspected a CV joint issue but made it clear I was not certain, which is why I happily agreed to pay for a diagnostic. After drop-off, I was called and | Read Full Review
12/23/2025 12:00:00 AM | Google
★★★★★ Herbert Dobler
The work was done flawlessly and all the problems corrected. | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Toni Huddleston
Go see my friend Snead and his crew for your Volkswagen needs! | Read Full Review
12/18/2025 12:00:00 AM | Google
★★★★★ Farley Painter
Always do a great job | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Evette Johnson
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12/15/2025 12:00:00 AM | Google
★★★★★ Maggie
Bought a brand-new Jetta from SW VW in January 2024. During paperwork, the salesman claimed VW had a promotion giving me free maintenance for the full 6-year loan, on top of the standard 3yr/30k. He also sold me a $2,800 “Platinum” package, saying it covered brakes, battery, parts and labor up to 85,000 miles. Sounded like a damn goo | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Elizabeth LeJeune
Always have a great service experience here. | Read Full Review
12/13/2025 12:00:00 AM | Google
★★★★★ Dee F
Best service people you will find | Read Full Review
12/8/2025 12:00:00 AM | Google
★★★★★ Dee F
Best Service deportment you will ever find | Read Full Review
12/8/2025 12:00:00 AM | Google
★★★★★ Cyndi Broussard
Great service! | Read Full Review
12/7/2025 12:00:00 AM | Google
★★★★★ Heath Harrington
Oil change was great and prices seem to be trending with groceries My rub is around a 60 dollar part vs a 1500 part. Being told “our policy is to change the entire piece (bumper cover) for safety purpose vs replacing just the insert that was missing.” All good - ordered the missing piece from VW Online (didn’t have to buy the en | Read Full Review
12/7/2025 12:00:00 AM | Google
★★★★★ Donna Duhon
I went to Southwest Volkswagon to get a key fob programmed. I had fast service and all employees were very courteous. I was very satisfied with the Southwest Volkswagon. | Read Full Review
12/6/2025 12:00:00 AM | Google
★★★★★ Jonas Kracher
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12/3/2025 12:00:00 AM | Google
★★★★★ Autumn Stutes
I had a really good experience with the service department. They took the time to answer everything I asked and made sure I understood what was going on. They definitely went out of their way to help. | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Emma Sarsfield
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12/3/2025 12:00:00 AM | Google
★★★★★ Kate Aymond
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12/3/2025 12:00:00 AM | Google
★★★★★ Roy Young
Service team is awesome, they were great handling two recall issues on our vehicle. Very efficient and great communication!! | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Lydia LeJeune
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12/1/2025 12:00:00 AM | Google
★★★★★ Ashley Sterling
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12/1/2025 12:00:00 AM | Google
★★★★★ Karlie Moreau
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12/1/2025 12:00:00 AM | Google
★★★★★ Cody Aucoin
Walked right in. Very helpful. Just needed some touch up paint and the whole process took maybe 5 minutes | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Kerri Cunningham
Do NOT buy a car here. Significant vehicle problems with a three year old atlas and 1 year old Tiguan. Service department has consistently been unable/unwilling to diagnose problem or cover under warranty. My daughter was unable to open her gas tank door on a long trip so pryed it open to get home. Dealership says it’s not under warr | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Devon Dickson
PLEASE READ!!!! FANTASTIC SERVICE!!!!! I can’t say enough great things about Southwest Volkswagen! After another dealership made a major mistake with my car, the team at Southwest VW stepped in and completely turned the situation around. From the moment I arrived, every single employee I interacted with was friendly, professional, a | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ caitlin champagne
Volkswagen has completely failed when it comes to customer service and accountability. My 2024 vehicle was affected by the engine cover recall, and instead of providing a proper fix, they simply removed the part I paid for. Meanwhile, newer model owners already have a solution, showing how little they value existing customers. The cu | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Jake Landry
Very knowledgeable staff. If you're in the market for a new or used Volkswagen this is the place. Make sure to ask for Robert he'll have you riding off with a smile. ?? | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Conner Harlow
I had to wait a few weeks to get my car worked on. They were quick to tell me problems, but not provide updates. Expensive services. | Read Full Review
10/4/2025 12:00:00 AM | Google
★★★★★ Marion Blair
My most recent experience with this dealer was very positive. I was told that they’ve replaced the management in the service department, and it shows. In the past, while my car was still under warranty, I had extremely poor experiences here. However, this time I was pleasantly surprised. | Read Full Review
9/15/2025 12:00:00 AM | Google

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