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Bachman Subaru-Volkswagen

★★★★★(60)read reviews

9652 Bluegrass Pkwy, Louisville, KY 40299

(502) 403-2679 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Mike Jam
Great service from the whole VW Bachman team. Special thanks to John Vanderhoff. | Read Full Review
11/18/2024 12:00:00 AM | Google
★★★★★ Brandon Karr
Awsome staff ally massey was very sweet and great to deal with made everything smooth and easy will be back again for sure!!! | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Morris Harris
Spectacular! After a particularly negative experience with another dealership (Carvana), I was apprehensive of dealing with any dealership; however, my family has worked with Bachman Volkswagen — purchasing multiple vehicles. So, following a recommendation of my most trusted family members, I figured I'd give them a shot. My experien | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Richard Dooley
We just bought our 3rd VW from Bachman and each time from Austin. He has been great to work with each purchase and as always open, honest, and no high pressure sales pitches. We always ask for Austin when looking for any vehicle on Bachman’s VW lot. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Jim Elbert
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11/14/2024 12:00:00 AM | Google
★★★★★ Asya Aydin
I recently leased a 2024 VW Taos, and I had an exceptional experience with Ed Silver as my sales representative. From the very beginning, Ed was incredibly supportive and attentive, ensuring that every step went smoothly. Despite some challenges due to my limited history in the U.S., he reassured me that my income and payment ability | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Taylor Noland
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11/3/2024 12:00:00 AM | Google
★★★★★ kelly hood
Definitely the go to place to purchase a new vehicle. Our salesman went above and beyond to make sure our buying experience was amazing! | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Stephen Estright
Had the best, easiest car buying experience from Bachman. After a series of not-so-great experiences reserving a vehicle with a dealer in my home state of PA, and while simultaneously visiting Kentucky for vacation, I managed to alternatively find the exact vehicle I was searching for at Bachman. Caleb S. was remarkably responsive, a | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Eric Cloern
I worked with Austin and Shaun and it was a very smooth process. Highly recommend working with them when shopping at Bachman. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Minh Nguyen
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10/28/2024 12:00:00 AM | Google
★★★★★ Ryan Nguyen
Had a good experience. Ed was great! | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ P B
Good experience. Ally was great! | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Justin Adair
UPDATE: 10/28/2024: TDI warranty is ending in Jan 2025 and I'm scared. For a CPO vehicle and an Emissions Law Suit Settlement vehicle, I sure did have to fight for things that were apparent. Not sure why I'm surprised now. The car sat for like 3 years in a death lot up north before this dealership bought it back from VW, performed th | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ rich piepszak
On the lookout to purchase a specific VW and trim level, my search brought me to Bachman VW and Kevin S. their product specialist. In a short time I was given an honest and fair price for the car, along with some details about the car I had not known. No up-sale, or pressing tactics, just good ol fashion help with a mom and pop sh | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Dade Allen
I had a fantastic car buying experience at Bachman Volkswagen. They offered me a fair price for my trade-in and a great deal on my new vehicle. The atmosphere was professional and welcoming. My salesman, Jake, was exceptional and amazing. I'll definitely be purchasing my next vehicle from Bachman. | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Brady Diehl
Another great experience with Bachman Volkswagen! Carter was patient and very helpful! | Read Full Review
10/9/2024 12:00:00 AM | Google
★★★★★ tom slay
Les was wonderful. I cannot thank him enough for all his time and honesty. He made the experience a good one! | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Hillary Mcgee
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10/6/2024 12:00:00 AM | Google
★★★★★ Reed McGee
I was thrilled to work with Les Hudson when I was looking to purchase a new vehicle. He helped me look for all types of options, new and used, and made sure I was his priority during the process. I ended up coming home with a brand new VW Taos and couldn’t be more grateful for the experience! | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Steven
I walked in on Saturday trying to get an estimate to sell my car and possibly buy a new car from them and had a horrible experience. It took them an hour to get our car appraised. The customer service was the worst and we should’ve turned around when we walked in. All of the salesmen and manager were watching football on TV or on the | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Michele Brown
Bought my car from Austin yesterday. Amazing experience. They got me 0% apr the duration of my loan. Gave me top dollar for my trade in. Everyone from the salespeople to the sales manger to finance was wonderful. I was in and out driving my new VW in 2 hours. Never had a car buying experience go so smooth and fast. Will never buy a c | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Bobby Howard
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10/1/2024 12:00:00 AM | Google
★★★★★ Andrew Radwell
Jacob was knowledgeable, personable, and his automotive intelligence was impressive. He's dedicated to helping customers and is willing to go the extra mile to make sure you're informed and satisfied. The dealership itself was immaculate and the inventory available were considerable. This is my second purchase from them and look forw | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Josh Heintz
The service department may be one of the most unpleasant of any dealership we have ever been to. Reps who have left this location for others within the Bachman family have even confirmed how awful this dealership is. An infotainment/technology recall was issued for a 2024 purchased from this dealership. We were told this issue was “ | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Christopher Ballard
Went to Bachman VW to test drive a GTI on Friday Sept 20th. Our salesman (Kyle) was very pleasant and easy to deal with. However when it came time to talk numbers, the sales staff behind the scenes knew nothing but greed. I bought the same exact car from Neil Huffman VW this morning (Sept 23rd) for 2600 less than Bachmans best offer | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ David Mobley
Les Hudson was very pleasant to work with. No pressure and answered all of our questions. Got a pretty good deal. | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ JDCIII
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9/17/2024 12:00:00 AM | Google
★★★★★ Warren Brackens
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9/17/2024 12:00:00 AM | Google
★★★★★ John Cal
I have bought 3 cars from here over the years, no more. This place has turned into an absolute circus. Avoid this place at all cost. | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Michael McGee
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9/9/2024 12:00:00 AM | Google
★★★★★ Alfonso Bartee II
Ally and Jake (from State Farm) both were SO great!! Got me into a car that I LOVE | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Audrey Fogle
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9/4/2024 12:00:00 AM | Google
★★★★★ Mat Harris
Les, Kyle, Bryan and the team worked really hard for me to get me out of a bad lease! It was honestly the first time I had a truly good experience buying a car. I think we all know how a lot of dealerships can be. After spending over 7 hours at 2 different ones the same day, only to walk out after 5 bait and switches, it was a night | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Mason Alvey
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9/3/2024 12:00:00 AM | Google
★★★★★ Mark Clevenger
Have been a loyal customer for many years for the service of my 2015 VW Jetta. Last time I went to get service, I explicitly stated I did not need an oil change but did require other services. I was quoted when they called for those services plus an oil change. I told them again I did not need an oil change. I went to pick up the veh | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Aaron G
very easy to deal with , no pressure sales and overall great service. | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Bari Calderon
I have never met a salesperson with more honesty and integrity than Carter Hancock. We purchased a Subaru Impreza a few years back and returned when it was time for my 16 year-old to get her first car. We ended up purchasing one car for my daughter and one for me! I would not go anywhere else to buy a vehicle. You will never have to | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Lydia Shields
EDIT Aug 17, 2024: While Les was everything stated below, working with the title office has been a nightmare. I bought this car FOUR MONTHS AGO, and the title office cannot get my car registered in my state of record. They do not return my phone calls; their hours are bizarre so when I show up in person, they aren't there; I've recei | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Natan Lizier-Zmudzinski
I’m a military member with a permanent residence out of state and this dealership can’t figure out how to register my car. I bought a Jetta in April, I’ve had to renew my temp plates once and will have to a second time in September. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Makalynn Brown
Les was great! Made sure we had everything we needed when buying our new atlas. Highly recommend!! | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Bethany Mader
We brought my Tiguan in on June 26th for routine maintenance and to assess an AC issue/noise. I was contacted at 730am to confirm the package cost. By 5p, I had heard nothing else and had a very difficult time speaking directly with the service department - no answer via text or call to the number I’d been conversing with, and severa | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ Taylor Funk
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8/10/2024 12:00:00 AM | Google
★★★★★ Yausmel Miguel Guillen Griñan
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8/5/2024 12:00:00 AM | Google
★★★★★ Olivia Ratterman
I had a great experience with Isaac at Bachman VW. He took the time to search for the exact car that I wanted. I am so happy with my purchase! Thanks for making the process so smooth! | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ iamfrankr
Austin made the entire experience enjoyable and streamlined, answered all questions in a straightforward and knowledgeable manner, resulting in a highly professional vehicle purchase negotiation. | Read Full Review
7/29/2024 12:00:00 AM | Google
★★★★★ Scott Anderson
They found exactly what my wife wanted in a car, which makes my life very happy! ?? | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Kim Anderson
The entire staff was friendly and helpful. | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Izzy w
Les Hudson was an amazing salesman I am glad we decided to go back and see him | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Michael Wirth
He was a true professional. Very knowledgeable about his products and had a very enjoyable style toward selling. I will definitely refer both Isaac and Bachman Volkswagen. | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Sharon Pile
Customer service is lacking! They're communication skills needs improvement. My daughter has had issues with her Brand New car since she drove it off the lot. Needless to say, I won't shop at an establishment that doesn't stand behind the deal they made. | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Casey Pile
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7/15/2024 12:00:00 AM | Google
★★★★★ Christy Beyer
They don’t stand behind their brand new vehicles. They don’t want to fix anything that goes wrong and keep changing their story on fixing it | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Judith Lawhorn
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7/15/2024 12:00:00 AM | Google
★★★★★ Cheryl Evans
Austin was very attentive and kind! He made this the smoothest transaction I have ever had! Even had a Bow on it when I came to pick her up! One blessed customer! | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ Allison Pique
Shop with ease and comfort at Bachman VW! We worked with Isaac Olsen, and he took awesome care of us. He was super flexible, patient, and knowledgeable. Financing was easy to work through with multiple options We are very happy with our new VW Atlas and would return again to work with Isaac on future purchases. | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ MARY S EMANUELE
We were planning to travel from Kentucky to Pittsburgh today after our fabulous bourbon tour weekend. I arrived at Bachman VW at 8 am sharp with hopes of a repair. Paul was my service advisor. He said how can I help you. Music to my ears. Told him my situation. Let me take a look. No oh sorry we are booked. Not muss, no f | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ Megan Hammond
Do NOT buy from them! You will regret it! At the end of April this year, I leased a 2024 Atlas. Unfortunately, within a week, my car began malfunctioning. My infotainment center had pink lines and static on it. I had to turn the car off and on again multiple times for it to correct itself. The next day, I was stuck in my car waiting | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ Shaun McKiernan
Walked in on Sunday, test drove an Atlas with family, and bought one on Monday. Carter was helpful and knew all the features. Final processing took a while but computers had been down, so understandable. | Read Full Review
7/7/2024 12:00:00 AM | Google
★★★★★ sophia barrett
I had a fantastic experience buying my first vehicle from Les Hudson and Josh Edgar. They were very thorough in telling me about the different features of the car, and helping me through this process. I highly recommend coming to see them at Bachman Volkswagen. | Read Full Review
7/4/2024 12:00:00 AM | Google

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