Return to complete listing of VW Service Departments

Northtowne Volkswagen

★★★★★(92)read reviews

6750 N Oak Trfy, Gladstone, MO 64118

(816) 895-7839 Ask About Our Service Specials!

Schedule Service

Service Offers

View

SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App¹⁹Click for details
View

Buy 3 Eligible Tires, Get the 4th for $1^* Click for details
View

Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 10.01.26 and 12.31.26.
View

VW Service Credit CardClick for Details

Map & Directions

Submit

Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: ClosedSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Tammy LaTier
Always delighted by the personal, trustworthy, and professional service I receive. Why would you go anywhere else?! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Lacey Bravard
Great sales team to work with! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Melissa Carl
Dakota in the sales department was so helpful, patient and kind! He answered all my questions with grace and made sure I felt comfortable! Best experience I have ever had! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Vern Krell
Dakota answered all my question's, what a professional. | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Brad Jackson
This is one of the best dealership's in Kansas City. They have an awesome staff from service to sales, and even the management! I'd give 10 stars if it was available! Nicely done NorthTown VW! I love my VW!! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Kaylee LaTier
Great experience with the sales team! Everyone was friendly, helpful, and made the process super easy. Would definitely recommend! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Natalie Crispi
Unmatched customer service… Dakota is the man for the job! Clear communication, consistently met expectations and transparency! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Linda Heydinger
This is the best place to buy your next vehicle! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ matt johnson
Dakota was the best to work with he made the process easy and smooth to buy my new car!! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Kirsten Gregory
Great experience with Jackson! | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Dionta Senior
I came in with the intentions of not purchasing a car but working with Jackson Poe just turned out to be an excellent experience and he got me in a new vehicle. I told him the requirements of me wanting to get a deal done and they got them done. This is a place. I definitely will be taking my kids and telling my Close friends about | Read Full Review
10/2/2026 12:00:00 AM | Google
★★★★★ Cole Clifton
Jackson was extremely knowledgeable and helpful in find my vehicle | Read Full Review
10/1/2026 12:00:00 AM | Google
★★★★★ Sangar Ali
| Read Full Review
10/1/2026 12:00:00 AM | Google
★★★★★ Carmen Johnson
Assisted by Jackson who was very helpful & easy to buy from. | Read Full Review
10/1/2026 12:00:00 AM | Google
★★★★★ Cheyenne Zeilmann
????? We had a great experience working with Stephen when purchasing our 2023 Volkswagen Atlas! He was friendly, helpful, and made the entire process easy and stress-free. We really appreciated his patience and willingness to answer all of our questions. We love our Atlas and would definitely recommend Stephen to anyone looking for | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Joshua Zaruba
| Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Joshua Zeilmann
Had a great experience working with Stephen at Northtowne Volkswagen. He was super friendly, knowledgeable, and helped us look at a bunch of different models without ever making us feel pressured. We were shopping for a vehicle for my wife and ended up going with a 2023 Volkswagen. Stephen was really helpful throughout the whole proc | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Lisa McCollum
I recently bought a 2026 Taos, the eighth VW I have purchased at Northtowne VW over the years. I love this dealership! I have always felt that I was treated fairly there, and this time was no exception. I loved working with Stephen. He was knowledgeable, professional, and very patient with me while I waffled between a Tiguan and a Ta | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Aidan Wilson
Clayton helped me out big time! Very professional through and through and got me the truck of my dreams! Thank you again! | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Pamela Poe
Great experience with Jackson - Highly recommend! | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Amy Drinnon
Service department has always been quick and friendly. I will keep going back here! | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Timothy Strickland
Kevin was great to work with and zero pressure. Awesome. | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Jack
Sales staff was awesome. Had a really easy time buying a car from them. | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ skylar hammer
Serviced here many years. Always kind and respectful. | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Chanel #5
Easy to work with, no pressure and smooth transaction. Will definitely return! | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Tralee M
I recently test drove 2 cars with Stephen Snow at Northtowne VW, the ID.Buzz and an Atlas (both awesome in their own ways). I have a Civic now, but am future planning by testing out larger cars even though I'm not quite in the market, plus I've always wanted a VW. Stephen was polite and professional and I didn't feel the usual pressu | Read Full Review
9/29/2026 12:00:00 AM | Google
★★★★★ Lauren Andersen
Service has always been fast and friendly, and I had a great experience purchasing a new Tiguan from Jackson in their sales department recently. He listened, wasn't pushy, and made it super simple and quick. Thank you Northtowne! | Read Full Review
9/27/2026 12:00:00 AM | Google
★★★★★ Melva Hargis
| Read Full Review
9/26/2026 12:00:00 AM | Google
★★★★★ Thomas Drinnon
Bought my new Atlas from Kevin Montalto. It was a fantastic experience beginning to end! | Read Full Review
9/26/2026 12:00:00 AM | Google
★★★★★ Andria Hinds
I've purchased here a couple times and am always impressed with the customer service. The finance person, Thomas Drinnon, made purchasing a smooth and easy process. I never felt rushed or pressured, overall 5/5 experience. | Read Full Review
9/26/2026 12:00:00 AM | Google
★★★★★ Becky Wilson
Very well maintained and clean dealership. Employees are very helpful and in tentative to your needs! Clayton Wilson would help you find whatever vehicle you need for your personal or business use! | Read Full Review
9/26/2026 12:00:00 AM | Google
★★★★★ Alan Wilson
Very great people!! | Read Full Review
9/26/2026 12:00:00 AM | Google
★★★★★ Rich Poe
Great experience at Northtowne Volkswagen! Jackson did an awesome job—friendly, knowledgeable, and easy to work with. The whole team made the process smooth and welcoming. If you're shopping for a vehicle, I'd recommend Northtowne Volkswagen and asking for Jackson! | Read Full Review
9/26/2026 12:00:00 AM | Google
★★★★★ Ayden Ninemire
Shoutout to Clayton for all his help with the new car process! He was very friendly, personable, helped answer all my questions and I'm very pleased with my experience and my new vehicle. I would recommend Northtowne Volkswagen to anyone looking for a new and reliable vehicle with good salesman in mind. They covered all my issues and | Read Full Review
9/26/2026 12:00:00 AM | Google
★★★★★ JDear
Clayton is very knowledgeable sales man. He is willing to go the xtra mile for his customers. My husband a shoulder replacement and I have broken hand in 2 places. When he heard that he drove the car out to our house for a test drive. Very kind and hard working. Clayton is amazing. We need more Clayton's in Kansas City. What a breath | Read Full Review
9/26/2026 12:00:00 AM | Google
★★★★★ James Drinnon
Awesome experience. Kevin and Thomas are always going the extra mile. I tell my granddaughters that my new 2026 Atlas is our spaceship going on an adventure. I know my grandkids will be safe and protected in my Atlas. | Read Full Review
9/21/2026 12:00:00 AM | Google
★★★★★ Karen Drinnon
We just purchased our 2nd car from Northtowne Volkswagen—a 2026 VW Atlas Peak Edition. I called and explained what we wanted in a new car. Between Kevin (salesman) and Thomas (finance) working together, the first vehicle they showed us was exactly what we wanted at a wonderful price. Thank you from a very happy customer. | Read Full Review
9/21/2026 12:00:00 AM | Google
★★★★★ Robert Goodmon
| Read Full Review
9/14/2026 12:00:00 AM | Google
★★★★★ Kevin Shumaker
If i could give zero stars I would. Would not recommend this dealership at all. Just got my car back from what was suppose to be a warranty issue and they did not fix it at all. I spent over 10 hours on hold waiting to speak with a service person to schedule appointment and figure out if issue was covered under warranty. You cannot g | Read Full Review
9/10/2026 12:00:00 AM | Google
★★★★★ Casey Rahm
The sales department here made me lose all faith in humanity and completely changed my opinion of what a car-buying experience should be. After an incredibly stressful month of searching for a vehicle, I met with a salesman to test-drive an Atlas and was planning to move forward with the purchase the following day. Unfortunately, th | Read Full Review
9/8/2026 12:00:00 AM | Google
★★★★★ Marcela Flynn
The service center is generally very unhelpful. I scheduled service a month out and when I came in, they said they couldn't do the fixe, because one of the recalls (which there were several) was beyond what they could handle at that shop. Bought the car here, but unable to service it, when covered by warranty and all. What's the poin | Read Full Review
8/29/2026 12:00:00 AM | Google
★★★★★ I S
Everytime I bring one my VW cars for service or recall or a quick check some services team have a bad attitude and pressure you to pay for something you dont need especially after was lied too by two people just so they get money. Worst service department and over 3 hours wait for a recall or diagnostic to be done.. | Read Full Review
8/24/2026 12:00:00 AM | Google
★★★★★ Alex Matthews
Edited review after first service, wife brought the car in and while waiting in service line one of the employees backed another car into hers. Service advisor and employee just blew it off told her it just dented the license plate and he works here so no big deal. While she is left waiting upset no one really cares in the service de | Read Full Review
8/12/2026 12:00:00 AM | Google
★★★★★ Gabriel Pingleton
Takes about 4-5 hours for oil changes at the service department. They do not honor the 3 free oil changes I was guaranteed when I bought my car. Also every time we get a car back from the service there is some type of new scratch on the paint or on the interior of the car. Salesman are great but the service department sucks. | Read Full Review
8/10/2026 12:00:00 AM | Google
★★★★★ Lauren Ibenthal
Working with Didi Lazarus is like working with family. He genuinely cares about every person that walks through his door and works to create the easiest and best experience buying or leasing a vehicle. Highly recommend doing your car shopping here. | Read Full Review
8/4/2026 12:00:00 AM | Google
★★★★★ Amber Baker
Couldn't be happier! My two teen daughters purchased their first car here, from Robert. We traveled from several states away to make the purchase and had a great experience. The price was a great value and worth the travel! I am confident that this was the right place to make this big purchase for my girls. Can't remcommend this deal | Read Full Review
8/4/2026 12:00:00 AM | Google
★★★★★ Angela Barlow
| Read Full Review
7/26/2026 12:00:00 AM | Google
★★★★★ Colton Watts
I'm leaving a 2-star review because I was disappointed with my experience working with Stephen Snow. Most of our interactions took place over the phone. I had already decided to buy the car before I arrived, but communication throughout the process was poor. He wouldn't tell me which lender my approval was through, couldn't answer se | Read Full Review
7/25/2026 12:00:00 AM | Google
★★★★★ Esme
| Read Full Review
7/24/2026 12:00:00 AM | Google
★★★★★ Mike Philpot
I helped my son buy a VW Tiguan at Northtowne VW and I was completely satisfied with the entire transaction. Kevin M. couldn't have been any nicer and made the purchase experience pleasant. I didn't think I would ever use those words to describe buying a car. Prices were good and transaction fast. Thanks again Kevin for your help. | Read Full Review
7/13/2026 12:00:00 AM | Google
★★★★★ Adrian
Service department is a joke. Go to Volkswagen lees summit | Read Full Review
7/7/2026 12:00:00 AM | Google
★★★★★ Greg Trial
Take your business somewhere else! Paid for an extended warranty when I bought my car only to find out they don't honor it. They service advisor said" If I didn't like it I had other options to get my car serviced elsewhere" owners unresponsive ! I took their advice and took my money elsewhere. This isn't over yet lawyers next! | Read Full Review
7/1/2026 12:00:00 AM | Google
★★★★★ Taylor Miller
Jesse was a great salesman. Thanks for helping me drive off the lot in a new car today! | Read Full Review
6/29/2026 12:00:00 AM | Google
★★★★★ Andy Nelson
EDIT I THOUGHT I WOULD GIVE THESE GUYS ANOTHER SHOT, HOPING TO HAVE A GOOD EXPERIENCE AND CHANGE MY REVIEW. INSTEAD, THE APPOINTMENT I MADE SIX WEEKS AGO FOR TODAY TO HANDLE MY RECALLS AND SERVICE CAMPAIGN, THEY APPARENTLY ARE NOT ABLE TO DO THEM. THAT WOULD'VE BEEN NICE TO KNOW PRIOR TO WAITING SIX WEEKS, DRIVING FAR OUT OF MY WAY, | Read Full Review
6/29/2026 12:00:00 AM | Google
★★★★★ Caterina Vasquez
I called them trying to set up an appointment to get my alignment done, once I called I had to speak to TWO different automated voices after repeatedly asking for a representative or a service member OR A HUMAN. the voice kept cutting in and out and couldn't seem to hear anything I said. 3 stars because im sure the ACTUAL PEOPLE are | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Christina Watson
Tried to schedule maintenance on my car and ended up with AI Attendant trying to schedule my appointment. AI kept screwing up. So make sure you ask to talk to a human right away | Read Full Review
6/17/2026 12:00:00 AM | Google
★★★★★ arydpb44
Insurance towed my 2022 Taos here April 29th for a diagnostic. It is now June 10th and they still have not completed it. No updates. No time frame. Nothing. Both my insurance company any I can’t get ahold of anyone there to get any answers. No one ever answers the phone. The Service Center manager, Barry B. never returns any calls or | Read Full Review
6/10/2026 12:00:00 AM | Google
★★★★★ Cassie Brown
Anastasia was great she helped me get a great lease option and once again Steve to the rescue he puts his best foot forward and getting you in a vehicle no matter what | Read Full Review
6/3/2026 12:00:00 AM | Google
★★★★★ P
| Read Full Review
6/1/2026 12:00:00 AM | Google
★★★★★ alyssa brown
I had a very poor experience in the sales department at this dealership, particularly with one salesman on multiple different encounters. I ended up purchasing a Volkswagen at a dealership further away and very inconvenient just to avoid coming back here. | Read Full Review
5/25/2026 12:00:00 AM | Google
★★★★★ Matt Hawkins
Spent 2 weeks trying to schedule service, but their AI bot isn't helpful, and the only human I spoke to transferred me to a voicemail without saying more than 2 words. Sorry for annoying you with my business, I guess. | Read Full Review
5/18/2026 12:00:00 AM | Google
★★★★★ Jeff Burgess
Prompt service and comfortable waiting area with good work stations to setup my laptop and notes. | Read Full Review
4/21/2026 12:00:00 AM | Google
★★★★★ Patricia Kinlein
I cannot say enough great things about Northtowne service department, particularly Barry! I took in my daughters 2012 Volkswagon Beetle that has an aftermarket warranty I purchased. To say the warranty company is awful is an understatement! They are so bad I reported them the Missouri Attorney General. With Barry's unwavering support | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ ANDREW A
Quickest and lowest stress car buying experience I’ve had so far. Kevin was very knowledgeable and kind as well as the rest of the team. Got me the price point I needed while also getting me into additional coverage on top of that and still staying in my price range. VW are great cars and the dealership was a great experience over al | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Ansong Benard
Great service. Special thanks to Barry | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Bobby “Bobby” Curley
| Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Alex Matthews
Bought an atlas from Mike smith, knowledgeable and friendly, dealership is family friendly and welcoming. They have a room with some toys and a tv which made have our kids with us a lot easier | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Dnd Je
this place just be wasting time they’ll straight up call you letting you know a car is available next minute once you call back they’ll tell you it’s sold just playing with my time | Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ Anooj teja sudarshanam
I had a great experience working with Robert on my recent Volkswagen purchase, which was handled primarily over the phone. From the beginning, he was transparent, patient, and professional throughout the entire process. I worked with multiple dealers across different states, and Robert stood out because he was straightforward with p | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ S Afzali
I highly recommend this dealership if you are shopping for a vehicle. My family and I worked with Mike Smith yesterday, and it was by far the most genuine and comfortable experience I’ve had shopping for a car. Mike is extremely knowledgeable, patient, and honest. He never made me feel pressured, plus he’s got a great sense of humor! | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Mohamed Elkashef
Such an inspiring story I read online about these guys taking care of their customers. Good job | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Drew Roeder-Bouge
Northtowne VW Service makes scheduling an appointment harder than any dealership I've ever dealt with. Their AI scheduling service, can't ever understand what you need, their online site to schedule doesn't show any appointment times available to book, you call and talk to the operator and they transfer you to their AI booking servic | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Eric Schmidt
Big thank you to Dakota & Matt for making my son’s VW Tiguan experience perfect again today! We have been buying / leasing cars from you guys for years and I’m telling you there is no better place to get a deal done in the metro with no hassle and zero bullshit to deal with period! You always feel like you leave with a fair deal than | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Harrison Whitworth
Had an incredible car purchasing experience here. Highly recommend Dakota in the Sales department. He was very nice, honest and knowledgeable about the Atlas Cross Sport I was wanting for my family. 10/10 service. Thank you, Dakota. | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ MS
Not your typical car buying experience. We worked with Kevin Montalto in sales and Thomas in the finance department. Both were extremely knowledgeable, professional and helpful. A low-pressure environment where they didn’t play the usual “games” found when purchasing a vehicle. Heck, we even got the deal worked out over text. Would | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ alejandra Andrade
| Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ A Cutt
Greatest dealer ever! Just read about your outstanding customer service. You are a blessing in a time that people really need blessings. Thanks for doing what you do! | Read Full Review
11/4/2025 12:00:00 AM | Google
★★★★★ Johnny
We took our car to Northtowne Volkswagen after an accident because of a starting issue, and this has been the worst experience we’ve ever had with any shop. The body shop did shoddy, half-finished work, dragged the whole thing out for OVER TWO MONTHS for ONE door. and still didn’t even install the door correctly, the handle is extre | Read Full Review
11/4/2025 12:00:00 AM | Google
★★★★★ A W
Wow the used car guy that people actually say nice things about, congratulations on your newfound Fame!. | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Jennifer Nugent
| Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Brian Smith
I'm in Ireland. Read about what you did for the college student with the 85k Hyundai. 10 out of 10 to you for exemplary service. A joy to read about. Brian | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Connor
I read the news article, if a trip to the southern US and my need for a used car line up anywhere near each other I’m headed to these guys. | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ paul delgado
Shout out to JP and his crew for helping me, appreciate there support in the community | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Brian Rowcroft-Ivy
| Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Joshua C
This place sounds like a great dealership. Which "great" and "dealership" kinda create an oxymoron. Well ive read good things about them. If they're really about their customers they would stop selling Hyundai's and start selling Toyotas. Toyotas will last far longer and are so much more reliable. | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ J R
Read a news story about these folks making things right so tip my hat to them. | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ T A
Heard about you guys taking care of customers. Great job guys. Especially with the current economy. I wish everyone was back to COMMUNITY instead of profit. But blessings to you guys for standing up and doing the right thing | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Brian Feely
Just read your story about taking care of a customer who was out of warranty. Community, small business, taking care of each other. That's America. Thank you for being, not only decent humans, but for living by the simple business model of treating people how you'd want to be treated. Great story to wake up to during this nightmar | Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Keith McNack Jr
| Read Full Review
11/2/2025 12:00:00 AM | Google
★★★★★ Zachary Hicks
| Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Korinne Martin
Highly recommend! I came in a couple days ago for a test drive and Kevin helped me with a few cars i was interested in. I really liked the Taos, but I wanted to sleep on it and shop around. When I came back ready to buy, Kevin & Team were incredibly accommodating and up-front about the process. the experience was great and I definite | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Daniel Linville
| Read Full Review
10/27/2025 12:00:00 AM | Google

of 7