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Auffenberg Volkswagen

★★★★★(56)read reviews

1122 Auffenberg Avenue, Shiloh, IL 62269

(618) 589-4067 Ask About Our Service Specials!

Service Offers

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$25 Off Four-Wheel Alignment⁵Click Here for Details

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$79.95 Oil and Filter Service¹Click Here for Details

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$15 Off Genuine VW Battery and Installation¹¹Click Here for Details

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$20 Off Genuine VW Brake Pad and Rotor Replacement⁹Click Here for Details

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$25 Off Set of Four Tires⁷Click Here for Details

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Get 20% Off Your VW DriverGear Purchase with this Online Promotion

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$5 Off Front Wiper Blade Replacement³Click Here for Details

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Pay $5 per month for 12 months of SiriusXM!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: ClosedSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Auffenberg Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Christopher Dorman
Chris Overholtz in the service department will be the reason I come back to this dealership time and time again. He was very professional and super nice and awesome. He even gave us a ride to a nearby restaurant so we wouldn't have to walk! | Read Full Review
8/5/2022 12:00:00 AM | Google
★★★★★ Christ Tuffer
Overall experience was great, although I had issues with the wheel selection available and missing or unusual parts on the car. My concerns were followed up with and everything was addressed to my satisfaction. Definitely come check out their new location and loads of inventory. New GTIs are on backorder or offered above MSRP at most | Read Full Review
7/29/2022 12:00:00 AM | Google
★★★★★ frank hautly
Good people. | Read Full Review
7/27/2022 12:00:00 AM | Google
★★★★★ Crystal Hise
Staff and service was excellent. Great customer service and friendly staff. | Read Full Review
7/27/2022 12:00:00 AM | Google
★★★★★ Linda Perry
Jon, finance manager, was amazing, helpful, organized, and efficient. Paul, my sales person, was phenomenal, personal, friendly, with service excellence!!! They both helped with my transition from my 2019 Jetta to my 2022 Taos process quick, easy, effortless, informative, and met my financial expectations!!! Love those guys!!! I woul | Read Full Review
7/26/2022 12:00:00 AM | Google
★★★★★ Manny Eto
The service was just really good. Everyone was nice, helpful, and welcoming. Best Volkswagen Auffenberg facility I have been to. | Read Full Review
7/26/2022 12:00:00 AM | Google
★★★★★ Julius Caluya
I chose this rating because I went in to get my 2021 Tiguan SEL Premium R-Line serviced for a new right rear tire. They installed the tire. When I drove it back home, my car started to act weird; it would not go past 50 45 MPH, and the ESC light kept flashing. I took it back immediately, and the tire they replaced was the wrong size; | Read Full Review
7/26/2022 12:00:00 AM | Google
★★★★★ Clarence Aramowicz
Chat Room experience was extremely negative. I set up an appt through a chat, showed up, and was told that appt does not exist. I drove about 50 miles each way, had to make another appt. Complained through another chat hoping to get some compensation for my time and gas, I was promised a return phone call from a supervisor which I | Read Full Review
7/26/2022 12:00:00 AM | Google
★★★★★ Matt Steely
Our salesman Jay was awesome and he took care of our every need. Communication was really good and that was huge for us. Also did force anything on us or try to up sale us on anything | Read Full Review
7/19/2022 12:00:00 AM | Google
★★★★★ Jim Drengwitz
I was stranded in southern Illinois when something went wrong with my Beetle. I found Auffenberg, which was only to miles from where I was staying..They got it in earlier than they thought and fixed that day.. Jeff was amazing. someone waited for me to get there a little after 6. everything went very smoothly. Much appreciated. Than | Read Full Review
7/18/2022 12:00:00 AM | Google
★★★★★ Christ Tuffer
Overall experience was fine, although I had issues with the wheel selection available and missing or unusual parts on the car. My concerns were not fully addressed to my satisfaction and left me feeling slightly dissatisfied with the lack of resolution. | Read Full Review
7/18/2022 12:00:00 AM | Google
★★★★★ Sonia Dillman
J9sh my technician was very knowledgeable, helpful and courteous. | Read Full Review
7/18/2022 12:00:00 AM | Google
★★★★★ Donald Eckert
Volkswagen is a vehicle that gets the best fuel mpg. | Read Full Review
7/13/2022 12:00:00 AM | Google
★★★★★ Treaunna Bedrosian
My dad and I had a great experience with the entire team. Everything went smoothly. Brandon worked his butt off to accommodate us. He helped us till the end and then more the next morning. There was an issue with the tape marks and streaks on the paint. I didn't even have a chance to complain because Brandon jumped in and made su | Read Full Review
7/8/2022 12:00:00 AM | Google
★★★★★ Jessica Patton
We had top notch service at Auffenberg VW. Larry Haines made sure our vehicle was taken care of and communicated with us during the process. Would highly recommend him and his team. | Read Full Review
6/24/2022 12:00:00 AM | Google
★★★★★ Cynthia Lanahanperkins
Brandon Sutton greeted me and explained all about the VW Taos I took it for a drive. Was so easy to maneuver. I had to come back and have him show more in detail my experience was so easy and satisfying. I would recommend Brandon as the person to go see when any of my family and friends need a vehicle. | Read Full Review
6/24/2022 12:00:00 AM | Google
★★★★★ Benjamin Wallace
They have a 300% mark up on most of their parts. My theory is because they are the only vw dealer in the immediate area and most of the part you cat get at a local automotive shop. Do yourself a favor and go to partsgeek.com | Read Full Review
6/20/2022 12:00:00 AM | Google
★★★★★ Penny McPherson
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5/26/2022 12:00:00 AM | Google
★★★★★ Ryan Grimmett
When I leased a 2020 Tiguan in Feb of 2020, they were very pushy with the add on insurance, tried to say I didn't want it 3 times, but they wouldn't move further in the sale until I accepted it. Then, when I took the vehicle in for service this past time in March of 2022 they performed the service and said everything was good, but n | Read Full Review
5/15/2022 12:00:00 AM | Google
★★★★★ Carmen Murphy
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5/8/2022 12:00:00 AM | Google
★★★★★ lindsay nicole
CJ Berry was awesome. He was very patient and helped answer all my questions. Corey Reno helped with the financing. Thanks again. | Read Full Review
5/7/2022 12:00:00 AM | Google
★★★★★ Denise Smith
Brandon went above and beyond to get us into our first brand new car!! Even delivered to me! Brandon has all our future business | Read Full Review
5/3/2022 12:00:00 AM | Google
★★★★★ Adrian Lewis
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4/27/2022 12:00:00 AM | Google
★★★★★ Nicolas Garren
Exceptional work from the staff at Aufenberg Volkswagen. Shout out to Jay Rieger. Not only did he know his stuff but also did everything he could to make sure that I was getting the best information and deal on my new vehicle. Buying a car can be difficult but the staff there really wants to work for you to ensure that getting a new | Read Full Review
4/18/2022 12:00:00 AM | Google
★★★★★ Mackenna Sherman
They are awesome! We came in later in the day just to look and see what we liked but ended up buying. They stayed late to help us and we’re never unpleasant even when we kept them past closing time. Would recommend them to anyone! | Read Full Review
3/28/2022 12:00:00 AM | Google
★★★★★ Wendy Patterson
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3/20/2022 12:00:00 AM | Google
★★★★★ Doris Thorbs
They do an Awesome Job an their Staff Are Very Helpful | Read Full Review
3/17/2022 12:00:00 AM | Google
★★★★★ Lisa Schwendeman
See Jeremiah!! Amazing service! | Read Full Review
3/14/2022 12:00:00 AM | Google
★★★★★ Jacob Post
Auffenberg and Jay Reiner made us want to drive 498 miles to get a new car. Not only was the car amazing, the experience was incredible. Easy, fast, welcoming and overall the best car buying experience ever. | Read Full Review
3/3/2022 12:00:00 AM | Google
★★★★★ Ingrid Shelton
CJ was super friendly and so helpful. Just a nice guy! I left some change in my old truck and he made sure he gave it back to me. It wasn’t an all day process. It was efficient and quick. I arrived after work and still had time to enjoy my dinner. | Read Full Review
2/22/2022 12:00:00 AM | Google
★★★★★ Trisha Hoagland
Brandon Sutton and the entire team at Auffenberg Volkswagen made our buying experience easy from start to finish. Thank you! | Read Full Review
2/19/2022 12:00:00 AM | Google
★★★★★ Eric Kloess
I’m editing my original review of this place. Originally I had zero complaints but that has changed. My Jetta I bought brand new in 2019 has been plagued with hands free issues since I purchased the car. I am unable to use hands free through my car. I have taken the vehicle in many times over the last 3 years and they have recognized | Read Full Review
1/31/2022 12:00:00 AM | Google
★★★★★ Christopher Smith
Good, Josh is very professional | Read Full Review
1/27/2022 12:00:00 AM | Google
★★★★★ Andrew Lugge
We were experiencing our third issue with the A/C cooling system since October 2018. A leak was found in the rear evaporator core. We were initially told the parts would arrive two days later and work to be completed three days after the parts arrived. On the day the repair was to be complete, we were informed the parts were dela | Read Full Review
1/27/2022 12:00:00 AM | Google
★★★★★ Loogz44
We were experiencing our third issue with the A/C cooling system since October 2018. A leak was found in the rear evaporator core. We were initially told the parts would arrive two days later and work to be completed three days after the parts arrived. On the day the repair was to be complete, we were informed the parts were delayed. | Read Full Review
1/26/2022 12:00:00 AM | DealerRater
★★★★★ Nate Hudson
Sales person called me about a car coming in. I told them to let me know when it arrives, and he told me it will be sold by then. I responded don't worry about it then and he hung up on me on the spot. Great customer service. | Read Full Review
1/13/2022 12:00:00 AM | Google
★★★★★ ajett3489
Brandon was great to work with! He made this the best car buying experience ever! | Read Full Review
12/23/2021 12:00:00 AM | DealerRater
★★★★★ Katelyn Atkins
Chris at this VW and his team were phenomenal! We were dreading this cost of repair. Our car ended up with recalls and being covered under warranty! Truly a great experience with fast, friendly, service! Thank you!! Practically have a new car now! | Read Full Review
12/12/2021 12:00:00 AM | Google
★★★★★ Mike Houx
We are first time Volkswagen owners. We purchased a 2020 Atlas Reline from another dealer. We have about 9,000 miles on it now. My wife noticed a spot on the garage floor under the middle rear-end of the car. Obviously it caused us concern. Our biggest fear was that one of the brake lines was leaking. The service center was booked an | Read Full Review
11/19/2021 12:00:00 AM | Google
★★★★★ Vicki Komor
Buying a used Tiguan Auffenberg staff were so pleasant and knowledgeable. Jay knows VW’s and the inventory. First time looking at VW cars, Jay was so helpful by showing us new and used, Tiguans and Taos. When we made our final decision, the financing was also easy. A great experience start to finish. | Read Full Review
11/13/2021 12:00:00 AM | Google
★★★★★ Francisco Torres
Are the service manager Larry is awesome always takes care of me very professional. | Read Full Review
11/7/2021 12:00:00 AM | Google
★★★★★ Private User
Zero transparency and zero apology for their mistake. Only care about making money, not about the customer. | Read Full Review
11/6/2021 12:00:00 AM | Google
★★★★★ Sue Ann Slattery
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10/26/2021 12:00:00 AM | Google
★★★★★ Kyle Wallace
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10/21/2021 12:00:00 AM | Google
★★★★★ Ron Wick
Had to have repairs done wouldn't give loaner like the contract said they would. Took 4 days to repair . They are the closest vw to me at 25 minutes away and they know that you don't have any other choice. I'll never buy a vw again because of this dealership. | Read Full Review
10/7/2021 12:00:00 AM | Google
★★★★★ Tim Cincotta
Very nice experience buying a new VW Atlas from salesman CJ. He was knowledgeable and not pushy in the slightest. | Read Full Review
10/4/2021 12:00:00 AM | Google
★★★★★ Anthony Wideman
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9/28/2021 12:00:00 AM | Google
★★★★★ Carrie Brown
Skylar was our salesman and he was wonderful. He was a salesman at the Volkswagen Dealership but definitely went above and beyond to help us find any car that we wanted on the Auffenberg lot. We bought a Mazda and couldn't be happier. The whole process was quick and everyone was very friendly and helpful. | Read Full Review
9/22/2021 12:00:00 AM | Google
★★★★★ Skyla Ragland
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9/12/2021 12:00:00 AM | Google
★★★★★ Alexandria Jenkins
Jeremiah helped my husband and I choose the right vehicle and we couldn't be happier. He was kind, respectful and transparent while discussing all of our options. He made the process enjoyable and informative. We plan on returning to Jeremiah and Audfenberg for our future vehicles. | Read Full Review
9/5/2021 12:00:00 AM | Google
★★★★★ Evan Bosaw
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9/5/2021 12:00:00 AM | Google
★★★★★ Seokyoun Lee
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9/1/2021 12:00:00 AM | Google
★★★★★ Technical Guru
Oil change and ECM software update completed while waiting. Thank you service advisor Joshua Douglas for all your time and cooperation with me! You're awesome!!! | Read Full Review
9/1/2021 12:00:00 AM | Google
★★★★★ John Fife
Great experience with Auffenberg Volkswagen buying my new car. Everyone was very friendly and helpful. Our salesman Jay was very professional and informative on his vehicles and helped me drive off the lot in two hours with a new car. Thank you | Read Full Review
8/25/2021 12:00:00 AM | Google
★★★★★ Tyler K
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8/19/2021 12:00:00 AM | Google
★★★★★ Adam Allsopp
Salesman Jay was very helpful and patient. He showed us many vehicles to help my daughter find the car she liked. | Read Full Review
8/14/2021 12:00:00 AM | Google

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