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Napleton's Volkswagen of Urbana

★★★★★(76)read reviews

1025 O'brien Drive, Urbana, IL 61802

(217) 402-8105 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Kourtnie Botkin
Bought a Tiguan here and was given a free oil change after they scheduled it for 2 pm for them to come back and say actually we have to reschedule you because we close at 3. So why are we booking appointments then? Today we get to our appointment and have the oil changed. Tell me why the service techs didn't put the oil cap back on a | Read Full Review
9/5/2026 12:00:00 AM | Google
★★★★★ Jessica Giuffrida
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8/27/2026 12:00:00 AM | Google
★★★★★ Tammy Murrell
Easy to work with and everyone was friendly and helpful! | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ Brooke Palmer
Highly recommend the gentleman at Napleton Volkwagen! I had the pleasure of working with Davonne Reinhart, Idris McPherson & Emad Gadelkarim for the purchase on my new 2026 VW Atlas SEL R-Line. From day one, test driving with Davonne (Von) was like hanging out with a buddy from high school. Being my passenger DJ and showing me all | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ Andre Hunt
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8/22/2026 12:00:00 AM | Google
★★★★★ Deandre Reinhart
Von was great | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ PAID 5 STER REVIEW PROVIDER
I write positive review | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ Lesley Lieb
Shay was fantastic, so very helpful and patient through the whole process! She makes sure her customers are satisfied! | Read Full Review
8/17/2026 12:00:00 AM | Google
★★★★★ Lesley Baker
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8/17/2026 12:00:00 AM | Google
★★★★★ Spencer Atlas
Armani was an incredible help, not only in the sense oof being an employee, but in being a person. He made the process of finding a new vehicle seamless and painless, and was reassuring every step of the way. He truly goes above and beyond on behalf of the company he represents, and behalf of his customers. Armani doesn't just see yo | Read Full Review
8/15/2026 12:00:00 AM | Google
★★★★★ Stephanie McCurley
I absolutely loved this dealership. My husband and I purchased a used vehicle from them and came to pick it up on a tuesday, and I ended up trading my vehicle in for a brand new one. The young gentleman that helped us name Von came in on his day off to finish my husband's transaction.And then, in turn, I ended up buying a vehicle fro | Read Full Review
8/11/2026 12:00:00 AM | Google
★★★★★ Tim Eustice
This was originally a complaint about an issue with a 2024 Jetta SE and sourcing the necessary part for repairs. Unfortunately, we have determined the issue is with Volkswagen, not Napleton. A nationwide backorder on a part for nine months is terrible business. Especially for a model that is less than five years old. I want to give | Read Full Review
7/28/2026 12:00:00 AM | Google
★★★★★ Marshanna Johnson
Let me tell you, As I was walking up, a young man named Amani greeted me, even gave me a nice compliment on my dress. I wanted to test drive an suv I saw on Carguru, but couldn't because was being inspected. So Amani found me the same model in a different color. Wasn't crazy about that one but it drove nicely. He found me a nice blac | Read Full Review
7/24/2026 12:00:00 AM | Google
★★★★★ Tim Eustice
UPDATE: Immediately after posting this review, the corporate offices for Ed Napleton AG called me to apologize and assure me that their service director is on the case. Shortly afterward the General Manager for Napleton Auto Park of Urbana reached out to get the full story of what went wrong. He is new to the location as of the 1st o | Read Full Review
7/22/2026 12:00:00 AM | Google
★★★★★ Tim Eustice
I took my 2024 VW Jetta SE to Napleton to be serviced in November 2025 due to a check engine light. It was diagnosed as a bad transmission control module, and I was quoted $1,200 to get it serviced. My warranty claim was approved and I was told that the part was on backorder, with no ETA. After about a week, I asked if my car was saf | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ Jen
Robert/CJ was extremely helpful, conscientious, communicative and knowledgeable - as always. He's currentlyhelping me through an especially difficult repair issue now, which I greatly appreciate. He has always pulled through beyond expectations. Thank you so much, CJ! | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Sharilyn Alexander
Came to look at a used car and ended up buying a new one. Thanks to Davonne Reinhart. He did an excellent job of helping us pick out the right vehicle and explaining all the features. | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Gwen Duncan
Excellent customer service! I felt like a celebrity! A very special thanks to Idris, Steve, and Armani. They went above and beyond and I couldn't be happier with the vehicle I purchased. | Read Full Review
6/30/2026 12:00:00 AM | Google
★★★★★ Zhicheng Zhang
CJ was friendly, helpful, and kept me updated throughout the service. He helped with my steering wheel, brakes, tires, and also fixed my CarNet connection issue. Really smooth experience, thanks, CJ! | Read Full Review
6/25/2026 12:00:00 AM | Google
★★★★★ E R
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6/24/2026 12:00:00 AM | Google
★★★★★ Tess Davenport
Hamed and Peter were both very helpful! | Read Full Review
6/14/2026 12:00:00 AM | Google
★★★★★ Arsenating
Scheduled a service online For my wife Since I haven’t been home in quite a while, In the comments, oil, fuel filter, tire rotation. I called to make sure the fuel filter was getting Changed, a service scheduler answered and was no help and hung up on me. Couldn’t get the service to answer the phone after. Service scheduled for 11 AM | Read Full Review
5/28/2026 12:00:00 AM | Google
★★★★★ Pete, Cyndi, & Lily Family
Our interactions with this dealership have all been terrible. The latest...a recall has been issued on our vehicle, and after several calls to their servicing department (it's rare when someone answers the phone) seeking further info and to make an appointment to bring it in for the work, we were told that they will only "check" for | Read Full Review
5/22/2026 12:00:00 AM | Google
★★★★★ Steven Welland
Always takes great care and delivers great service. I will ONLY work with CJ when scheduling here! | Read Full Review
5/20/2026 12:00:00 AM | Google
★★★★★ John McDannald
CJ Bailey is a professional with a personal touch. He communicates well and in a timely manner so that you are informed about the service that your vehicle needs. He is respectful of you and understands the importance of your vehicle to you. He is a good man. | Read Full Review
5/14/2026 12:00:00 AM | Google
★★★★★ Sheila Minter
Von is the perfect salesman that you would love to meet. Great customer service. Very helpful. Very nice gentleman. Works hard. Great eye contact. And kept a smile on his face. It was my pleasure meeting Von and doing business with him at Napleton’s Volkswagen. Thanks Von ?? By the way I love my 2025 Jetta ?? | Read Full Review
4/29/2026 12:00:00 AM | Google
★★★★★ tim hovey
If I could give them a ZERO, I would. Absolutely the worst possible car buying experience. I tried for 3 weeks to buy a car from out of state and never, not once was I able to talk to a sales person or sales manager that could answer questions and work with me to buy a car. I told them I wanted to pay cash and wanted an extended warr | Read Full Review
4/27/2026 12:00:00 AM | Google
★★★★★ Arlene McGovern
We had an amazing experience at Napleton’s Volkswagen! We visited last Friday to look at a few vehicles and test drive but we weren’t ready to pull the trigger just yet. Stephanie greeted us right away and is the most personable salesperson I’ve ever met! She answered all of our questions and made the process so easy when we were fin | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Jadalyn Whitehead
Brought my car to get the oil changed. I'm not sure what they did, but my vehicle has been leaking oil ever sense. When I try to call and ask, they either brush me off or tell me they will call back later. I understand mistakes happen, but they aren't even attempting to give a crap about me. I would not recommend servicing your vehic | Read Full Review
4/7/2026 12:00:00 AM | Google
★★★★★ Daxesh Patel
I trade in my 2025 Tiguan to 26 sel and I got wonderful customer service from Idris and also from Davon. I had very good experience, transaction was very smooth and very friendly staff, when they delivered car was neat and clean inside and outside. I will buy next car from Napleton Urnaba. | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Francis Kabu Jr
Von, Idris and Armani made it a great experience definitely recommend seeing them on the Volkswagen dealer | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Robin Finefield
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3/30/2026 12:00:00 AM | Google
★★★★★ Martin Mott
Very good experience. Von provided all the information I needed to finalize a decision to make my purchase at a fair price. | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Chris Johnson
I came here because of an issue with my blower motor in my vehicle. The staff looked at it and told me nothing was wrong and sent me home. On my way home my cabin air shut off just as I had explained it was doing. I took my car elsewhere and got an immediate answer on the issue and had it fixed same day. Do not bring your Volkswagen | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ Desiree Medina
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3/5/2026 12:00:00 AM | Google
★★★★★ Brendan Johnson
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2/25/2026 12:00:00 AM | Google
★★★★★ Dan Musterd
Easy to work with no hassles | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ edison gjini
Great service very nice people and would definitely recommend going here! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Tre
Great service, awesome staff, Stefanie was outstanding! I recommend her if you want to purchase a car here! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Oscar Aguado
The folks at Volkswagen do an awesome job getting people in and out. Very transparent and honest. | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Jordan Meyer
Thank you Von and Idris we love our Volkswagen Atlas it’s the perfect car for our growing family! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Bryce Hites
Always a fantastic experience at Volkswagen!! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Joy Care
Had the pleasure of working with Stephanie and Idris . Great service . | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Madison Hardamon
Von was so insightful and interactive with my questions about the different vehicles & trims! | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ drip sauce
von was a treasure. let me drive the mystery machine, fell in love. | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Amy Irle
Bought a 2023 id.4 less than two years ago. Car was great for about a year, then started throwing error messages nonstop in addition to a broken navigation system. CJ Bailey has had this car in the shop no fewer then three times to fix the problem. Each time, he promises it’s fixed but it is 100% still broken. Idris has promised to r | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Kasha Peete
Bryce was absolutely excellent! He laughed at all my stupid jokes, felt very well taken care of! | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Michael Walblay
Very Friendly | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ chrstopher park
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1/26/2026 12:00:00 AM | Google
★★★★★ Beckie Janes
Von was great! He was helpful, answered all questions we had about the vehicle and was quick to help alleviate any concerns regarding costs/pricing. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Ruby Garey
Ryan Norris sold me a 2022 Volkswagen Taos and warranty last year as I was in my senior year of college. Currently, my head gasket is cracked and my engine needs to be replaced. While purchasing, Ryan assured me that my vehicle would be covered from bumper to bumper through the warranty. The warranty will not cover my engine. I am b | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Douglas Lester
After multiple attempts I have never been able to get past the automated attendant to speak to a real person. Messages left on answering machines are not returnedv. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ ILIANA INGRAM
From 9 to 12:30 just for diagnostic. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Letitia Brooks
Wonderful customer service!! Low coolant light came on while traveling on the interstate. Turns out, it was a hole in the radiator. They squeezed me in & provided a shuttle while the repairs were being performed. CJ and staff were great! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Ava Gardner
Super helpful! Very customer friendly! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Ryan Kessel
Awesome experience, good people, not pushy, worked with us on price and even got us a better financing option then we already had. Matt Talbot was fantastic and recommend him if you plan on coming in! See you again next time! Thanks guys! A+ | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Brad B
Matt was amazing! Such a great buying experience! Low pressure, honest dealership! Thanks so much Matt! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Andrea
Von helped us get the car we wanted!! Highly recommended! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Gracie Drake
Von was amazing made our car shopping experience so smooth! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Kayla Cannan
Von did an amazing job with getting us into our new Tiguan | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Bryce
Von was very professional and straightforward during the entire process. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Jordan Catlett
The experience with the entire Napleton VW and Finance department was amazing. We specifically worked with Matt and Joey B on the purchase of our 2025 Atlas. Not only were they patient with us on our decision and shopping they entertained our child the entire time suppling him with a lifetime of footballs. Matt even took us for a rid | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Laura Cuppernell
Idris was great! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Matteo Guidotti
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10/26/2025 12:00:00 AM | Google
★★★★★ LaShonda Smith
Von, who was very approachable, helped me purchase my vehicle, a Tiguan. I later took it in for a repair covered under Warranty and met CJ and his team. CJ was welcoming, kind, and his team helped to resolve my need quickly. Working with VW at Napleton’s has been seamless. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Steasha
Had a really good experience with them. They worked their hardest to get me into my brand new 2025. I would recommend coming here if you need a car and a team to work hard for you!! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Richard Baker
I loved my experience with Napleton VW! From start to completion of sale Joey B and Matthew worked with me and made my purchase experience exceeded my expectations! I’m excited about my new purchase! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Mark Holley
I am grateful for the excellent service of the sales team. Von made the sales experience as easy as possible. He went the extra mile to help. He was also the most personable sales person I have ever worked with. Joey, the manager stayed on top of each step of the process with amazing precision and professionalism. These men are the a | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Toni Parks
Will never shop here again. Bought a new car elsewhere. Was dealing with Idris, he never called me back just texted me after I finally told him to toss my credit app I was no longer interested in the Jetta. I never responded at that time I was done with him and already contacted another dealership for a different car. On October 4th, | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Payton Schurman
I found a new car that I loved over Labor Day weekend with the help of the lovely Davonne Reinhart! I could not have had a better experience than this one and I hope everyone else can take from him to learn how to make car buying such a good experience!! Thank you, Von!! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ erik hedges
I had an absolutely excellent experience at Napleton’s Volkswagen in Urbana, thanks to Joey B. From the very first meeting, Joey was welcoming, professional, and extremely knowledgeable. He took the time to answer all of my questions, explained every detail clearly, and made the whole buying process smooth and stress-free. What stoo | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Kathie Whitley
I was able to schedule an appointment for an oil change tire rotation with ease. I waited for my work to be completed because I live out of town. The waiting room has refreshments and comfortable chairs plus customer wi-fi. The wait was not long because they serviced my car as soon as they received it. The customer service is ver | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Jay Kellett
Highly recommend Joseph B at Napleton Auto Park Volkswagen. Great service. Great communication. Great buying Experience. Give Joseph B. a call when you’re looking for a vehicle. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Kevin Daniel
?I recently purchased a new 2025 VW ID.4 Pro S, and I am absolutely thrilled with the entire experience, thanks to my exceptional dealer, Joey. From the moment I stepped onto the lot, Joey gave me his complete and undivided attention, making me feel like his top priority. ?He is not just a salesman; he is a great human being who genu | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Brad Waugh
Big shout out to Jamal White and the rest of the VW parts and service team. We had a roadside emergency on a Saturday afternoon. The tires we needed were in stock and they made sure to fit us in in before closing and got my wife and I back on the road. Thank you so much! | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Linda Shaffer
The service was great! Everyone went out of their way to talk to us and they were on time, efficient and honest. Nice area to wait for our car. We drive an hour to get here. We will definitely be back here for our next VW. | Read Full Review
9/26/2025 12:00:00 AM | Google

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