Get Directions to a Volkswagen Dealer Near You for Brake Service

★★★★★ Dave Selchan

10K Maintenance appointment scheduled on Tuesday, September 29th @ 8am at Elgin VW was an awesome experience. Erv (the best Service Advisor) greeted me for check in @ 750am. I made my way to the waiting area and one hour later I was on my way home. | Read Full Review

9/29/2026 12:00:00 AM | Google

★★★★★ Tom Kanabrocki

Irv in service always a pleasure to deal with....friendly and easy to work with. | Read Full Review

9/29/2026 12:00:00 AM | Google

★★★★★ Rehan Ali

Nice courteous service with free car wash. Though waiting time was long | Read Full Review

9/28/2026 12:00:00 AM | Google

★★★★★ Sean Warner

Great service. George was awesome to deal with and took care of any questions I had. Very professional and courteous. Would definitely recommend dealership for your next VW. | Read Full Review

9/26/2026 12:00:00 AM | Google

★★★★★ UW Trauma1

Omar and Fabian were awesome!! The process took much longer than expected but it was out of their control. There were many customers purchasing vehicles and just one finance manager working. Overall a great experience!! | Read Full Review

9/26/2026 12:00:00 AM | Google

★★★★★ Tom Smith

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9/24/2026 12:00:00 AM | Google

★★★★★ Karen McGuinn

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9/24/2026 12:00:00 AM | Google

★★★★★ Lorene Duran

Great staff, happy with the help & effort provided including the rates fr the Finacing Manager. Id do business again. Just a Bluetooth/phone issue not connecting or software not updated. I wish this was checked prior to us leaving the dealer. My son has to find the time to bring the vehicle in to fix this issue after having started a | Read Full Review

9/22/2026 12:00:00 AM | Google

★★★★★ Otto Bahn

Erv and his team were fantastic. Starting with Parts Dept through the advisors and the tech (Alan) the process was smooth. | Read Full Review

9/17/2026 12:00:00 AM | Google

★★★★★ R. Follman (Google User)

My car was sent to service to evaluate a bent convertible top frame that's causing a seam rip. This happened after a very heavy snowstorm in January. You can clearly see the sag on the rear drivers side. Their actual assessment was that nothing was out of spec. ?? Avoid this dealer like the plague. | Read Full Review

9/17/2026 12:00:00 AM | Google

★★★★★ Chris Sporina

Sep 2026 Great Service Team! Friendly, professional and knowledgeable. The service crew are the absolute best. | Read Full Review

9/16/2026 12:00:00 AM | Google

★★★★★ Melanie Dewis

People are nice. Wish they would've taken the time to actually look at my file prior to my appointment this morning to see that I have a Sante Fe and not a VW. My husband had to wait 3 hours because the correct parts had to be ordered for our oil change. | Read Full Review

9/16/2026 12:00:00 AM | Google

★★★★★ Jivko Jelev

The experience with this dealership was great from beginning to end. All the way from the call to inform me that I would receive the quote, to receiving the quote itself, filling out all the paperwork at the dealership for my me purchase, keeping the car ready for me until I could pick it up later that week and picking up the car, | Read Full Review

9/14/2026 12:00:00 AM | Google

★★★★★ Carolina Caraballo

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9/14/2026 12:00:00 AM | Google

★★★★★ Lloyd Manning

Great, friendly, professional service at a fair price! | Read Full Review

9/11/2026 12:00:00 AM | Google

★★★★★ Jeff Spitzock

My wife and I had such an amazing experience at Elgin Volkswagen, especially with our sales consultant, Omar Munoz. We actually walked into the dealership with no intention of purchasing a Volkswagen, but Omar completely changed that. From the moment he greeted us, he was friendly, knowledgeable, patient, and never once made us feel | Read Full Review

9/10/2026 12:00:00 AM | Google

★★★★★ Javier Quiroz

Very professional and kind | Read Full Review

9/8/2026 12:00:00 AM | Google

★★★★★ Grant Heurlin

Thank you to the great sevice and help with my vehicle Erv. Only available thing is I had to rest the 20M mileage check on y car after all the services which should have been cleared up post work. Thank you, Grant Heurlin | Read Full Review

9/7/2026 12:00:00 AM | Google

★★★★★ Jackie Carrano

Just want to give a big thank you to Adnan and Tom at Elgin Volkswagen. You guys truly were a pleasure to work with and thank you for making the experience a great one! If you're looking for a great deal and people that treat you like family go see these guys! Truly grateful ? | Read Full Review

9/6/2026 12:00:00 AM | Google

★★★★★ cinthia Valdez

Had a great experience buying my car from George Carachure. He was professional, helpful, and made the whole process easy and stress-free. He answered all my questions and never made me feel pressured. Definitely recommend working with George if you're looking for a Volkswagen!! | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ eden valdez

I highly recommend George Carachure if you're looking for a new car. He was friendly, patient, and genuinely helpful throughout the entire process. I never felt rushed or pressured, and he made sure I was comfortable with my decision. Great experience! | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ Anavel H

George Carachure was amazing to work with! He was very knowledgeable about the car I wanted and took the time to explain everything to me. The process was smooth from beginning to end, and I'm really happy with my purchase. Thank you, George! | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ cindi val

George Carachure made buying my Volkswagen such a great experience. He was straightforward, professional, and easy to communicate with. He helped me find the right car and made sure I understood everything before leaving. I'm very happy with my purchase! | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ Felix Gonzalez

If you're in the market for a vehicle come here! My sales consultant Moe Khattab was absolutely amazing and as professional as they come! The experience and customer base assistance can't go unnoticed or not bragged about. The respect shown to my family and I was absolute! The experience as a whole was comforting and rewarding as we | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ Richalynn Skelnik

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9/3/2026 12:00:00 AM | Google

★★★★★ Ihor Halasa

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9/3/2026 12:00:00 AM | Google

★★★★★ Marianne Waters

Good service friendly clean environment | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Said Belaidi

Not good, they forgot to put sticker of oil change on my car , when I asked for it they wrote down on little piece of paper and they put it on my car, that's not professional, Iwon't back there sorry | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ carlo poliarco

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9/1/2026 12:00:00 AM | Google

★★★★★ Caleigh

Excellent service and the best car salesman Al Abuhamda was amazing in helping me find the right car and price for me. | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Mike Sharma

Great service, quick & easy. Tony is amazing took care of all the issues, & since I had a meeting dropped me off to my house. Highly recommended | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Randall Hiller

4.5 stars. Friendly service. Moe Khattab. Was easy to work with even during negotiation process. | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Debbie Wright

Great service at Elgin VW. Tony was very helpful and informative. Appreciate the ease of getting things done. | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ Nicole Andrews

I am very happy with my auto purchase from Elgin VW! The product specialist was very knowledgeable and easy to work with. Financing was wonderful also. It was truly a pleasurable experience! | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ James Dunn

Clean dealership with friendly service. Al was top notch! Wife loves her new ride. | Read Full Review

8/29/2026 12:00:00 AM | Google

★★★★★ Erin Mains

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8/29/2026 12:00:00 AM | Google

★★★★★ Luis Beita

VW customer service surpasses all others. | Read Full Review

8/29/2026 12:00:00 AM | Google

★★★★★ Isabella Martinez

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8/29/2026 12:00:00 AM | Google

★★★★★ Jake Pirmann

The customer service was good but one day in and it will not start | Read Full Review

8/29/2026 12:00:00 AM | Google

★★★★★ Matt Yohn

Have been to the Downers Grove location and downtown Chicago dealership, the service at this location was far superior. | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Andrei Warkentin

Friendly sales and service (I've been a customer since 2019 with two separate cars). No pressure, not pretentious, fast. My last car purchase here in 2026 was easiest and fastest yet. | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Michal

10/10. Service advisor was very welcoming. Service was very fast. Expected to pay $89 thanks to a coupon for an oil change w/ a tire rotation, but ended up paying $20 less because they didn't think I needed it. Would definitely come back again. | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ Mark Komperda

Had my vehicle serviced without an appointment | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ Vanessa

They were taking parts out of my car and not putting them back. So the next time I'd take it in for maintenance, I would get a call saying such-and-such part was not there, but they could buy it for $XX. I caught them because they left one of the pieces in my passenger seat. I put it in my trunk. The next time I went, they called and | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ Ramona Torres

I've taken my tiguan for service several times at Elgin volkswagen and the staff are friendly and honest with whatever work my car may need. | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ loomer dude

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8/24/2026 12:00:00 AM | Google

★★★★★ Natalie Arguello

We had a great experience at Elgin Volkswagen. Everyone was friendly, straightforward, and easy to work with. The entire process went smoothly, and we never felt pressured or rushed. We got a great deal, and we absolutely love our new cars! I would definitely recommend them! Thanks Elgin VW! | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ K Fen

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8/22/2026 12:00:00 AM | Google

★★★★★ BARAKAT SROUR

Had a great experience at this dealership! Everyone was very friendly, helpful, and made the whole process easy and stress-free. They answered all of our questions and made sure we were happy with everything before leaving. Definitely recommend! | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ Karen Flowers

The service people did a wonderful job. They were courteous, knowledgeable and honest. I came in for an oil change and tire rotation, but the car didn't need a tire rotation so they didn't do it and removed the charge from the bill. What a pleasant experience! | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ Leo

Daniel was very helpful and considerate.The parts department was also very nice. Thanks guys for all your help! | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ Cristina Martínez-Guzmán

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8/21/2026 12:00:00 AM | Google

★★★★★ Ursula Ramirez

Thank you! I'm very happy with my purchase. Jorge C. was extremely helpful. He took the time to find the best options for me, answered all of my questions, and was very patient and kind. Overall, the service I received from the moment I walked in was excellent. Everyone was very helpful and welcoming. Thank you! | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ Dieter Distelhorst

Had a great service experience, Erv was great and quick with my part needs, waited and got done pretty quick thanks | Read Full Review

8/20/2026 12:00:00 AM | Google

★★★★★ Dom G

Great dealer! Very professional . Took care of all my car needs at a great price too! | Read Full Review

8/20/2026 12:00:00 AM | Google

★★★★★ Michael Koslowski

I have a 2024 VW Tiguan and I love the car, however when visiting the dealership in Elgin I showed them an issue with the face plate by the shifter. It originally appeared to look like there was a plastic cover over it, but as my investigation continued it was actually the face plate pealing. My last visit where I showed the servic | Read Full Review

8/20/2026 12:00:00 AM | Google

★★★★★ diane sorrentino

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8/19/2026 12:00:00 AM | Google

★★★★★ Steven Ballard

No one is perfect, Everyone was good with me and I can say things came together in the end. Just a unexpected expenses that my warranty didn't cover. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Kevin C Eckert

Bought a new 26 atlas/ technology. It came with black machined wheels with kuhmo tires.I didn't like them .So I switched to the standard rims.The problem arose when the tires I test drove were kuhmo.And when I got home I had nexon tires. And they ride very rough. I'm not pleased. Even worse, my screen tablet doesn't work. Only the | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Mike Klusko

I recently brought my 2018 Volkswagen Passat in for repairs, and I had an outstanding experience working with Erv Janicki. From the very beginning, Erv was professional, knowledgeable, and incredibly helpful throughout the entire process. One of the things I appreciated most was his willingness to work directly with my extended warr | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ B Y

Slightly disappointed at the Elgin Volkswagen Location. I had a scheduled 10am appointment for an oil change that took 5hr to complete. I was given misinformation about updates and was advised that it should only take an hour. I was extremely late for work and wasn't even provided a loaner as an inconvenience. I miss Mercedes and NEV | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Chris Manheim

Customer service is very good: easy to set an appointment and the service agent readily offered a coupon for service. | Read Full Review

8/16/2026 12:00:00 AM | Google

★★★★★ Ap Singh

Omar Salesman is awesome to work with and Tom gave me a good deal on 2026 SE atlas tech package. Love it | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Angela Leazer

Did a nice job! | Read Full Review

8/13/2026 12:00:00 AM | Google

★★★★★ jhon a

Muy buena atención y colaboración del personal, además un lugar adecuado para esperar mientras realizan los mantenimientos, inspecciones o reparaciones del vehículo | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Brian Jensen

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8/11/2026 12:00:00 AM | Google

★★★★★ Anna Bennett

I went in to purchase a used vehicle. During the sale, the salesman told me that the $399 antitheft warranty was required in order for me to purchase the vehicle. The finance manager repeated the same claim while I was signing papers. This didn't seem right to me so when I got home after completing the purchase, I looked it up. This | Read Full Review

8/11/2026 12:00:00 AM | Google

★★★★★ Shari Matthews Huizar

After waiting for almost a year for the part, ElginVolkswagon was great and installed it right away. Erv was wonderful and so helpful. Thank you so much!!! | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Daniel Acevedo

Quick in and out. Great service | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Brian Mccartie

Really unpleasant experience with every communication from the sales rep to the GM. They finally sent the paperwork misspelled my wife's name. Would not recommend them but they had the car I wanted and I did buy it | Read Full Review

8/9/2026 12:00:00 AM | Google

★★★★★ Fidel Ponce De Leon

advisory was transparent with the information and very responsive | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Tammy Peters

Service was good, however I don't understand why it takes 2 1/2 hours for an oil change. Had an appointment at 9:15 am and walked out at 11:30 am. | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Jorge Tovar

From the issues I experienced with the financing department when I first purchased my car back in February to now having issues with the service department, it has been nothing but problems with this dealership. I understand that the service department can get busy, but it should not take almost three hours for a simple oil change, | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ David Aviles

Good and professional people and helpful as well | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ Rhonda Burch

Service department is very pleasant to deal with. | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ Mahad Rafeeq

Great buying experience.Tom and MO did did a great job - 10/10. | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ jeff day

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8/4/2026 12:00:00 AM | Google

★★★★★ Nicole Frey

The actual service completed is of good quality. The staff are friendly. The issue I have is that they add services without confirming beforehand leading to extra charges. Specifically, I took my car for an oil change. They asked if that was all. I said yes. They also did a tire rotation/balance and charged me. I could have had that | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ Susan Anderson

Fast friendly service! | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ Dir. Parry

I had one of the worst and most dishonest car buying experiences at Elgin Volkswagen. They engage in classic bait and switch tactics, add hidden fees, and insult customers when called out. Here is what happened: Hidden Charges & Price Hikes: They listed a Volkswagen Atlas online for $20,000. However, when it came to signing, the pric | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ Kristen Schnell

I absolutely love bringing my car to Elgin Volkswagen for service. Erv is fantastic.and always provides excellent customer service. My vehicle is always serviced quickly and efficiently. Five stars! | Read Full Review

8/2/2026 12:00:00 AM | Google

★★★★★ Greg Hay

Easy going with a beautiful showroom. The employess are relaxed and helpful. | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ Brad Lepoudre

Nice customer service dept. very responsive | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ aeegier

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8/1/2026 12:00:00 AM | Google

★★★★★ francisco perez

I bought a used car.Ford Explorer, and then never did the UCI inspection in the car.so the car had both tire in the back .Never had all oil change and I had no brakes and I had an accident in the car with my family. and the manager was real rude. His name is Tom. I never buy any card from these people ever again. | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ Sylvia

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7/30/2026 12:00:00 AM | Google

★★★★★ Patrick McCarthy

Brought my car in on a Thursday for a flat tire because I had the extended warranty (tires). Waited 3 hours with no word and then I had to go to the service agent to ask about my status. He had to order my tire (dont know why a basic part such as a tire is not in stock at the dealer) and the tire would be in on the following Monday | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Alyssa Signore

Great costumer service. Erv was very professional and helpful. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Samantha Alanis

I've dealt with many VW dealerships, Elgin location never disappoints! They are all so friendly and helpful. Will continue bringing my car to these guys | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Justin Phillips

Great team and quick service! Erv was very kind and helpful. Had a 50k mile inspection and swapped all 4 tires. Dealership finished within 24 hours. 10/10 would recommend. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Jasamine Wachs

Had a great experience. They were very friendly and willing to work with you in the price. No run around no scams. Love my new Atlas | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Marie Fundora

So far so good! Very transparent about the financials during purchase. | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Obaid Mohammad Aslam

I don't usually write reviews but here's my 100% honest unbiased review. I came to Elgin VW to shop around for a VW Atlas since they have the best deals going on in the area.The sales rep Adnan was very welcoming and professional.After seeing the different types of Atlas I was able to choose the one that best suits my needs with the | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Matt C

I bought the car here and they have been working on it ever since. Generally always happy with service. This time my car was deemed too low to do the alignment. Which is fine. I have another shop that will do it. $80 for wipers seems a bit excessive. Plus $140 for an oil change. Sadly I forgot to get the coupons. Just a heads up | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Maggie Seekings

What great service, so friendly and helpful especially Tony. | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ Ronald Oren

I must say everyone was very nice.I really wasn't sure I could or would buy.The entire team went out of their way to make me comfortable and they found a way for .e to get a Jetta that had all the extras. | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Dominik Taylor

I've been coming here for routine oil changes on my VW Atlas, and most recently I had my brakes and rotors replaced. Anthony, my service advisor, provided outstanding customer service throughout the entire visit. He was professional, honest, and kept me informed every step of the way. The pricing was fair, the work was completed wi | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Dave Nissen

Fahreed and Moe were great to deal with on our new Atlas purchase | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Nikki Lucero

great customer service, everyone was very welcoming and friendly. came in to get something fixed, ended up buying a new car with a great deal! | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Nick Helmersen

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7/17/2026 12:00:00 AM | Google

★★★★★ Joe Battaglia

Happy with the service coupons, scheduling and communication were easy, shuttle service helped, Erv was great, no issues at all | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Dominik Taylor

My first experience here was outstanding, which is why I came back. Unfortunately, my second visit was very disappointing. I brought my vehicle in for a routine oil change and tire rotation. During the inspection, I was advised that my front and rear brakes needed to be replaced, but I specifically declined those services. After wa | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ OSCAR HERRERA

My self and my Dad who is in his 80s always service out VW here in Elgin. As we sometimes get different service managers Erv always treats us very well, always with a smile and great attitude, makes us feel welcome. The whole staff really is great, my Dad really likes coming in as they communicate well what his car may need or take c | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Eric Kidd

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7/15/2026 12:00:00 AM | Google

★★★★★ Victoria Simpson

I had a fantastic but challenging experience purchasing my used vehicle at Elgin Volkswagen. I walked in with a strict budget, and my specific demands made negotiating a fair price difficult. The sales team, especially Al Abuhamda, was incredibly patient and didn't resort to high-pressure tactics. After several days of back-and-fort | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Eric Homa

One of the best dealerships and services department! | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ LINDA JONES COLEMAN

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7/13/2026 12:00:00 AM | Google

★★★★★ Kinito 1986

Great service, we had an amazing person named Robert who helped us out with everything and in that day we were able to secure a Type R!! | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Rickey LaVoie

Absolutely great service from the sales Team! Shout out to Omar & Joe. Thank you for all your help. | Read Full Review

7/12/2026 12:00:00 AM | Google

★★★★★ Danny D

Excellent service | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ Jessica Castaneda

Got a new car 6/20/26 took it to the service center 6/23/26. It has been 2 weeks and I haven't received my car back or an actual update. I have to keep calling to check in. My voicemails or texts are not returned. Should've just gone with Kia. Lesson learned. | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Dino Calabrese

A+ service and sales team. A giant thank you to Irv! Thank you for all your help. | Read Full Review

7/6/2026 12:00:00 AM | Google

★★★★★ Giovanni La Porta

A special thank you to Adnan, Tom, and Fabrizio—they were an outstanding team to work with. Their professionalism, teamwork, and commitment to exceptional customer service made the entire experience enjoyable from start to finish. They took the time to answer all of my questions, explained every detail clearly, and never made me feel | Read Full Review

7/4/2026 12:00:00 AM | Google

★★★★★ Mary Dial

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7/4/2026 12:00:00 AM | Google

★★★★★ Saluki Sam

Our experience was magnificent! Moe made it happen. He worked with me to put me into a R line Tiguan I love for a price I could handle. | Read Full Review

7/4/2026 12:00:00 AM | Google

★★★★★ Fair Reviews 91

I purchased a VW in March and was promised the key for the roof racks would be provided. Since then, I've followed up multiple times. Three weeks ago, I was told the dealership had the key and would mail it to me. Three weeks later, I still haven't received it, and my calls are no longer being returned. This is a simple, non-electro | Read Full Review

7/4/2026 12:00:00 AM | Google

★★★★★ Gigi Marsano Aguilar

The entire staff is great | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ kandra jones

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6/30/2026 12:00:00 AM | Google

★★★★★ Roberto Vega

Anthony and the whole team are very kind. | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ Stephanie Carlson

Tony was great to work with. Went the extra mile on confirming part is covered under warranty. Thanks Tony! We will be back | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Alex Ramirez

Great experience, very professional staff and attentive. The selection of vehicles was quite extensive. I definitely recommend anyone that is looking for some new wheels to check them out! | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Claire Mathiesen

I had been car shopping for about a month and visited countless dealerships before stopping at Volkswagen of Elgin. Unfortunately, this was by far the worst experience I had. Our salesperson was not very knowledgeable about the vehicles we were interested in. For example, we were told that all Volkswagen Tiguan models come with AWD, | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Realroman K

I recently purchased a used 21 Toyota Tacoma from Elgin Volkswagen and I can start off by saying experience was nothing I wished for. I started off by requesting car was moved inside so I would be able to see it dry and not in the pouring rain. I even told guy I spoke with, "make her look pretty". I arrived 1-2 hours later to see it | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Patrick

BAD dealership! Shady as the day as long. No license plate and no registration after 50 days! No call backs, no one cares. Been trying forever. We can keep this going forever. Get me my stuff so I can move on with my life! | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Peter Crockett

had oil change and a check of the brakes. Both were completed without incident, but it took a bit longer than I expected | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Anthony Quinn

They gave me a car but the next day it cut off in traffic had to get it towed ironically it was @5:48pm and they closed at 6 so I only got to use the car one day and have been waiting to talk to somebody since Saturday when it happened the car was purchased Friday smh | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Joe Aiello

This is our 3rd vehicle from Elgin VW. I requested a quick transaction and I got one. We’ve had good luck with service and communication over the years as well. | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ Maura Morton

Prompt, clean, and friendly. | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ Emma Zeis

Service wait time was long considering I brought my car in and waited an hour and 10 minutes without hearing an update on my car. I had to go up and ask for the update just to hear that he has the papers from the mechanic right next to him. When asking questions about my issue with my car, felt as though the service guy was treating | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ Thomas Mitchell

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6/14/2026 12:00:00 AM | Google

★★★★★ Nick Pesz

Professional service | Read Full Review

6/14/2026 12:00:00 AM | Google

★★★★★ Evi Mertiri

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6/13/2026 12:00:00 AM | Google

★★★★★ Grant Heurlin

Great service by Erv. Made it great as always! - Grant | Read Full Review

6/13/2026 12:00:00 AM | Google

★★★★★ Miguel Navarro

I like it, excellent service...and wonderful people thank you for everything!!! | Read Full Review

6/13/2026 12:00:00 AM | Google

★★★★★ Suha Oner

They did great work on my Macan. Thank you! | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ Wesley Ciaston

Good and fast service competitive price , large selection. | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Julia Luna

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6/8/2026 12:00:00 AM | Google

★★★★★ Judith Adams

This dealership always takes good care of my 2018 Beetle and me! | Read Full Review

6/8/2026 12:00:00 AM | Google

★★★★★ salvacion Lucero

Love it they are very helpful | Read Full Review

6/6/2026 12:00:00 AM | Google

★★★★★ A.Natalia

?If I could give more than five stars, I would! The team at this VW dealership truly understands what it means to go the extra mile—walking through their doors genuinely feels like being welcomed in by family. ?I want to give a very special shoutout to Fabian, who went far above and beyond to help me navigate my particular situation | Read Full Review

6/6/2026 12:00:00 AM | Google

★★★★★ Nasrin Maronde

I got my car serviced yesterday and Tony was so nice and attentive and gave me all the recommendations but also let me to chose the ones which worked for me at this time.the service dept. staffs are real friendly and efficient.they washed my car too!! Thank you all | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Ly Nguyen

BEWARE ALL VW BUYERS! Do your research on 2024-2026 Atlas before purchasing. We have 2023 and 2024 Atlases, bought at Elgin VW, and the 2024 Atlas has been nothing but a headache. The engine blew out at 18k, numerous other issues including our current headache. The SUV has been in and out for the same issue(SOS button flashing red a | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Anju Teal

My car was not starting after it was off for a few hours. Made appt online. They diagnosed it as bad battery. Got it replaced, no problem . Always great service. | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ R S

The wait time is usually longer than an average quick lube shop but the amount of services included is worth it. Plus, the staff has always been friendly & accommodating. | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ Nonya Business

Grumpy | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ George Cocalis

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6/2/2026 12:00:00 AM | Google

★★★★★ Tony Petrucci

Pleasant experience, Jorge was helpful and honest. | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Dude “Dude” Abides

Excellent service department. In and out very fast with no issues at all. | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Lee Phillips

Car was done about a half hour after the scheduled time, but service department added on a coupon which made the final bill worth the wait. Good customer service. | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Jasmine Hope Pilario

Came in for an oil change. Anthony was very helpful and efficient. Thank you! | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ bob werneth

Got same day oil change appt.. $69 for oil and a free car wash pretty good deal! | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Regina Kwak

Outstanding, supporting staff and customer service! I definitely recommend this dealership and I will be working with them in the future. | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Patrick McCarthy

10,000 mile service appointment went smooth. The service advisor kept me updated and was friendly. Advised me on future checkups. The only negative was the free car wash was poor and left my car noticeably dirty still with dead bugs across the front bumper. Must have been a quick wash but not up to expectations. | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Janet Garcia-Perezchica

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5/31/2026 12:00:00 AM | Google

★★★★★ Piotr Ewko

They did a great job and great customer service. | Read Full Review

5/31/2026 12:00:00 AM | Google

★★★★★ Sirirat

Where's the responsibility here? The financial department really needs to step up their game. My car was totaled, and my bank asked for a warranty refund to close the gap insurance claim. I got a quote for the cancellation warranty back on April 7th, but it still hasn't been processed, and I haven't heard any updates. It's so hard to | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ olivia kowalczyk

big shoutout to Jada from the BDC department!! she was super helpful, patient, and always quick to answer any questions I had. you can tell she genuinely cares about making sure customers feel comfortable and taken care of. I really appreciated all of her help throughout the process! | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Bianca Torres

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5/28/2026 12:00:00 AM | Google

★★★★★ Michael Beckley

I found that they were very helpful right from the start, and made the process very easy.I was in and out within a short period of time, overall great experience | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Paul

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5/27/2026 12:00:00 AM | Google

★★★★★ Timothy Sover

Very pleased. Will be back | Read Full Review

5/27/2026 12:00:00 AM | Google

★★★★★ piotr grubba

Very professional !!! | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Roger Fick

All went very well, very efficient people that waited on me had a good personality. | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Marzouk A

Very good customer services , friendly staff ,called to set appointment came on time and left after just an hour.thank you . | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Fyn Saltzman

Was able to drop off my car and key after hours and get an appointment early the next day. The services department was super reasonable and very kindly offered to waive the cost of diagnostics when the issue could not be found! | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Patty Briones

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5/26/2026 12:00:00 AM | Google

★★★★★ Salvador Carreno

Sal here, I was in the shop about 2 weeks ago for a busted water pump and thermostat, the people there were friendly and helped out so very much. Great service guys! | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Keith Lukes

Al was great to work with and the whole process was very easy | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ DJ. Juanito Hernandez

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5/26/2026 12:00:00 AM | Google

★★★★★ Tammie Langelund

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5/24/2026 12:00:00 AM | Google

★★★★★ Vinny Mandala

absolutely horrible. was having parking brake motor problems and i drove the car there with no issues. I drop it off and get a call later telling me it’s going to be $3500 to replace. I said no i will come pick it up. We get there only for the rear wheels to be completely locked. Cost me $200 just for them to look at it and make my c | Read Full Review

5/24/2026 12:00:00 AM | Google

★★★★★ Patricia Romeo

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5/22/2026 12:00:00 AM | Google

★★★★★ em m

Peter was nice and helpful! Helped me great a great deal in my first car post-college! Thank you all especially Peter :) | Read Full Review

5/22/2026 12:00:00 AM | Google

★★★★★ Ricardo A

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5/19/2026 12:00:00 AM | Google

★★★★★ Sam Szos

Great dealership | Read Full Review

5/17/2026 12:00:00 AM | Google

★★★★★ Bill

I’ve always been happy with the Elgin VW service department- Erv is one of the reasons I’ll continue to having my vehicle serviced there- They know my Atlas and I feel I have a clear understanding of the vehicles condition after each service - | Read Full Review

5/17/2026 12:00:00 AM | Google

★★★★★ Sue Aronson

Great service from a great service team! Always courteous and don’t take advantage of you and recommend service that is truly not needed. Highly recommend Elgin Volkswagen! | Read Full Review

5/17/2026 12:00:00 AM | Google

★★★★★ Katie McConville

i know dealerships typically rip you off for service, and since it’s hard to find a euro mechanic in a pinch, i figured i’d pay the extra couple hundred bucks to get a service light checked. but good god. this place is insane. gave me a repair quote for 6k. took it to get a second opinion, no work was needed. $0. the light is a resu | Read Full Review

5/17/2026 12:00:00 AM | Google

★★★★★ Laura Pernia

Anthony was great! | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Kim Rutherford

Oil changes shouldn’t take longer than an hour and half. I needed to ask for my car after 1.6 hours. Very frustrating. | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Guancheng Ma

They didn’t wash my car, because they said it was too old. I still paying oil change on my old car, same price as new car, why? | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Elizabeth Riffe

Nice and friendly, they told me where is the waiting room free coffee Free bottle of water and free wi-fi. Then they inspect my car and they told me what my car needs beside oil change. reliable price abd I'm happy highly recommend..?? | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ Kevin Lloyd

What a great experience! Adnon was fantastic! He did everything possible to help us get what we were looking for. The whole crew from GM to Finance was top notch and would highly recommend. Thank you team! | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Molly Trupp

Had my car check up and oil change. Very good job done and in a timely manner. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Shelbi Mohebbi

ADDENDUM – Post-service findings (photos attached) After posting my original review, I obtained a second opinion from another licensed mechanic. Their findings raise serious concerns about the work performed. The mechanic confirmed that my oil was not changed, despite being charged for an oil change that I did not authorize. The oi | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Paul Kosmowski

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5/11/2026 12:00:00 AM | Google

★★★★★ Niko Tsampos

Irving from service is amazing | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Jurga Zukauskas

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5/8/2026 12:00:00 AM | Google

★★★★★ Frederick Jones

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5/8/2026 12:00:00 AM | Google

★★★★★ Tom Benoit

I’ve been here over the years and I’m very satisfied with their work | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ vadim tarasevich

Great oil change service!!! NO waiting no issues | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Tressa Sharma

I bought a 2026 Atlas a couple weeks ago and we worked with Al during the process. He was amazing!! Super friendly, very informative and guided us through the entire process. I would highly recommend if you are looking for a VW you head here and ask for Al. | Read Full Review

5/3/2026 12:00:00 AM | Google

★★★★★ Brenda Jones

I highly recommend this dealership. They were straight forward to the point of what exactly was wrong with my Jetta. Price was exceptional and reasonable as well. I will definitely be returning if I have any future problems. I am very pleased with my service technician Erv! He was very professional. | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ Jonny Velazquez

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5/1/2026 12:00:00 AM | Google

★★★★★ Débora Sanchez

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5/1/2026 12:00:00 AM | Google

★★★★★ Bob Harvey

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4/30/2026 12:00:00 AM | Google

★★★★★ Ian Fleming

Great service, quick, friendly and efficient. | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Mark Burrage

Went in for a quick inspection of my ID-4. Service was quick and smooth and the customer service is outstanding. I even got a free car wash. Only thing I didn’t like was getting solicited as soon as I sat in the waiting room. (Via text message)they wanted to buy my car. I asked them to trade for a brand new one, they declined and t | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Fernando Vargas

Service very good, but took a lot fix just the front breaks ( 3 hours) Also little pricey for services. | Read Full Review

4/28/2026 12:00:00 AM | Google

★★★★★ Hayley Vandenbush

Do not go to this dealership! They are scamming people. We drove a long way to look at a car, but the second we arrived, they tried to talk us into something newer and more expensive because they "suddenly realized" there was a recall. We do not think the advertised vehicle even exists. Not to mention, extra fees and higher registrat | Read Full Review

4/28/2026 12:00:00 AM | Google

★★★★★ Rick Ziebart

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4/27/2026 12:00:00 AM | Google

★★★★★ Juan D Cruz R

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4/27/2026 12:00:00 AM | Google

★★★★★ Wendell Davis

Fast and courteous. | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Madison Calay

Dante and Dave helped me out while getting my Atlas Cross Sport. They were super thorough and their communication was consistent. Highly recommend Elgin Volkswagen, ask for Dante and/or Dave! | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Maria Ballta

Amazing service!! They were willing to work numbers with me to get the deal done quick and easy! George is amazing!! | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Bob Amling

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4/20/2026 12:00:00 AM | Google

★★★★★ Sam Pellegrino

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4/20/2026 12:00:00 AM | Google

★★★★★ Noe Guzman

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4/20/2026 12:00:00 AM | Google

★★★★★ Piro

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4/19/2026 12:00:00 AM | Google

★★★★★ Zbigniew Plicinski

I am very happy with my new 2021 VW Atlas Cross Sport. My sales consultant Marcos Waksman did an outstanding job, so did the Management. I got very fair treatment in the process of negotiating my trade-in value. Could not be happier. Will recommend them to my friends. Before I tried to deal with Schaumburg VW Dealer, it was bad exp | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Trisha Sheridan

I have always received great treatment here. The people are considerate and helpful, always accommodating when they can be. Thanks Erv! | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Lauren Ozimek

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4/17/2026 12:00:00 AM | Google

★★★★★ Patrick Benavides

Bought my 3rd vehicle from this location in Elgin,IL they work with you and make sure you walk out with the car you want for the price you want. Adnan and Thomas go the extra mile. This is how customer service should be, as well as purchasing a car. Photo below is sales rep. Adnan helping my wife with programming the car. | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Mark Myers

Good job with my car | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ dennis wen

Always friendly and efficient and gets work done correctly the first time. Easy to schedule. Have been coming 6 years. Never disappointed | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Wayne Carlstedt

I had another great service experience at Elgin Volkswagen. Irv is always greatly to work with !! | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ lmenzzz

Bought my car 9 years ago from another dealership but every year I take my car to Elgin VW for service and pricing is fair, service is dependable and staff is always cool. Great place ! | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Brian Mims

The service department associate I believe his name was Jeff was more than helpful, and had a very professional and communicative experience. Look forward to the next time, thank you for valuing my time and completing the vehicle in a timely manner. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Mike Klusko

Ask for Adnan, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service at VW Elgin, they know their stuff!! This was the easiest dealership I have ever bought car with. I was in and out in 2.5 hours. They were efficient but also | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Tim Wilson

Excellent service!! Fast and cost effective. Erv a service advisor was great as usual. Prompt and fast oil change and tire rotation service. Video summary of free multi point inspection is an added benefit!! 10/10 rating Thank you. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ scott reif

If I could give Elgin Volkswagen a 6 star review, I would have. This was by far the most stress-free car buying experience. My wife and I highly recommend dealing with Rachel. There wasn't any pressure to buy and she made us feel at ease. She greeted us with a warm smile and a no pressure attitude. She answered all of our questions a | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Nathaniel Clerk

Great service from start to finish! | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ pat shillingburg

Easy to work with my salesperson. We got the deal done I was very happy | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Jaime Pacheco

Friendly and honest people like to do business with them! | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Gazlind Sulejmani

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4/11/2026 12:00:00 AM | Google

★★★★★ Victor Huitron

First time going to this dealership and was very Happy a very good customer service always contacting me about my service thank you so much.. | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Dcampos Dcampos

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4/11/2026 12:00:00 AM | Google

★★★★★ Sam Szos

STAY AWAY!!! Have bought 6 cars from this dealer. Got a 2024 Atlas R line. Parking sensor failed and they refuse to replace it because a rock hit it. It’s a $50 part. Stay far are from this dealership!!!!!! What kind of service manager looses a customer over a $50 part. Terribly managed location. I recommend Schaumburg Volkswagon. B | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Dan Salazar

Good experience, no upsell | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Piotr “Buniowicz”

They are really good people but Volswagen couldnt offer good car for us... | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Heather Lopez

Everyone at this location was so friendly. They looked at my car right away and sent thorough reports on any issues found and fixes. Highly recommend service here! | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ John Apostolopoulos

Every time I visit the dealership for service or to see the inventory of vehicles, the staff is friendly and caring. There is no better Service Department among all VW Dealerships than the Elgin Volkswagen. They are knowledgeable and honest. Once more, I thank them genuinely. | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ ibrahim montoya

Ervin has been a great service advisor, listening to my concerns and relaying those concerns to the technicians. For every service appointment i’ve had, i can always count on him. Everyone here is super helpful and knowledgeable about VW. Thanks! | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ Rolando Quiroga

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4/6/2026 12:00:00 AM | Google

★★★★★ Carolyn LaMartina

Excellent! Highly recommend to anyone owning a Volkswagen needing repairs. | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Alan Creech

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4/4/2026 12:00:00 AM | Google

★★★★★ kera lohrmann

Erv at Elgin VW has been helping me with my VW for years now. Excellent service and friendly people | Read Full Review

4/4/2026 12:00:00 AM | Google

★★★★★ Frank20

First time going to Elgin, Volkswagen, and I regret the fact that I haven't been there before. Was greeted and taken care of as soon as I pulled in. They explained the process and everything was taken care of in the time that they stated. Actually sooner, but it was an oil change and tire rotation. My service advisor Paul, was top | Read Full Review

4/4/2026 12:00:00 AM | Google

★★★★★ Martin & Lise Schoneberg

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4/4/2026 12:00:00 AM | Google

★★★★★ Zak Niland

Paul was my service advisor and he was great. The staff are always extremely kind, and the techs do great work. | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ Wordy Smith

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4/2/2026 12:00:00 AM | Google

★★★★★ Jessica Skuta

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4/2/2026 12:00:00 AM | Google

★★★★★ Ken Premak

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4/2/2026 12:00:00 AM | Google

★★★★★ Ken Premak

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4/2/2026 12:00:00 AM | Google

★★★★★ Chip Vanoss

Great service, nice guys! My car looks great! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Jeffrey Alwin

Very fast service | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Tony Ruffin

Quick courteous service. Makayla was great. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Anthony Ross

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3/29/2026 12:00:00 AM | Google

★★★★★ Anissa Becerra

Came in for a suggested repair on my car and after they did some looking inside my car told me the real cause of problem for my car and ended up going with their repair recommendation. Erv was very helpful and patient with me and giving me options/ answering any of my questions I had and set me up with financing for the repair. Been | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ George Simeonov

Great experience working with Paul in service. He let us know exactly what to expect, was honest and direct about repairs and car got fixed in a very timely manner. One of the most pleasant experiences I've had at a service center | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Wyatt Combs

Well they had our car for about 3 months and tried blaming the part coming from Germany then gave me a number to call to tell Volkswagen I need the part then they magically had the part a day or 2 later and the car was done. We were told the first guy to help us got fired for leaving us and others in the dark so we got a new guy appo | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Mike Lester

Five stars. These guys were awesome. They fixed the issue and were a blast to hang with | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ hyder iqbal

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3/25/2026 12:00:00 AM | Google

★★★★★ bryan thomas

Great dialogue with my service advisor (Paul) on how to understand the recommended service | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Javier Cabrera

While visiting for a regular oil change, it was great having Paul taking care of us. Thank you, Paul, for the customer focused service. And overall, as usual when visiting this dealer, all went smoothly and flawless. We were served in no time, and had time to enjoy the amenities available on the waiting area. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Michael Hopfner

Went in for an oil change and 125K check up and was in and out in about 30-40 minutes tops! Been here quite a few times and it's always a great experience. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Daniel Cywinski

Great service writer very friendly with amazing smile. Service guys did a good job and my car was even rinsed off. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Lynn Erickson

Sales and finance was great! Highly recommend! Their patience was appreciated. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Roberta Malesh

Bought a used car for my daughter - they made it very easy. Service dept is great! | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Dominik Taylor

I had an outstanding experience with the service department at Elgin Volkswagen, thanks to Paul. He provided excellent customer service from start to finish. He was professional, responsive, and focused on making sure everything was handled smoothly. I will be back for future services on my VW. | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Dana Mestey

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3/23/2026 12:00:00 AM | Google

★★★★★ ROMAN K

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3/22/2026 12:00:00 AM | Google

★★★★★ Stephen Johnson

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3/21/2026 12:00:00 AM | Google

★★★★★ Giancarlo Figueroa

Great service with a great selection! Made the purchasing process smooth and easy! Dante was great and made sure all of our questions were answered. | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Mike Rogers

Great job done quickly | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Andres Rivera

Good and proper car service, excellent costmer service as well. shout out to Mckayla, who was very kind and efficient! | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Graham Morrison

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3/18/2026 12:00:00 AM | Google

★★★★★ Naseer Uddin

Top class | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ tim peters

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3/15/2026 12:00:00 AM | Google

★★★★★ Scott Mckenith

TL:DR I had a great experience with their maintenance team. Just moved here. Brought my car into the dealership for routine oil change. I expected to be offered and encouraged to add on several services, but to my surprise Tom did not do that. Instead, he was friendly, knowledgeable, and based on my mileage he anticipated that I onl | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ wojciech schab

I had a great experience with the provided services. I dropped my car for regular maintenance, I believe that within the little bit over an hour I was called back to pick up my car. Paul did the great job | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Tom Henn

Great service department. Treated very well. When I need service they are very accommodating and get me in and out. Everyone is very friendly and courteous. Couldn’t ask for more. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Lynn Sommerlot

Paul in Service was extremely pleasant and helpful. Great communication and the OTD price was as promised. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Margaret Greenwell

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3/12/2026 12:00:00 AM | Google

★★★★★ Jennifer

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3/12/2026 12:00:00 AM | Google

★★★★★ christopher logue

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3/12/2026 12:00:00 AM | Google

★★★★★ Evelien Velazquez

WORST EXPERIENCE EVER. My car was at this dealership for over two weeks, leaving me completely without a vehicle. During that time, I spent a significant amount of money over $1,600 based on their diagnosis and repairs. First, they claimed the issue was the oil separator and stated they replaced and “fixed” it for $700. The car ran f | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Jordy Sanchez

I had a very disappointing experience at Elgin VW. The salesperson I dealt with, Jorge, came across as extremely condescending and unprofessional throughout the interaction. At one point he actually said, “I would have never given you this much for your car, but my manager said it,” which felt completely unnecessary and disrespectful | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Jim Ferguson

Erv in the service department went above and beyond. Was very very satisfied. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Daniel Dubose

I love this dealer. They always make me feel welcomed even if I haven't been there in a while. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Jim Cogley

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3/10/2026 12:00:00 AM | Google

★★★★★ Tessa Buxton

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3/6/2026 12:00:00 AM | Google

★★★★★ Erik

My experience here was very disappointing. The staff would only discuss monthly payments and would not provide a full breakdown of the actual cost of the vehicle. I asked multiple times for the total price, fees, and financing details, but they refused to give me a clear itemized explanation. For something as expensive as buying a ca | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Ted Cardenas

Great service. Honest service | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Ralph Wals

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3/4/2026 12:00:00 AM | Google

★★★★★ Asif Husain

McKayla was great! Prompt service, professional, flexible timing, and very efficient! Would recommend! Thanks! | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ steve culpepper

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3/4/2026 12:00:00 AM | Google

★★★★★ Nicole Williamson

Very disappointed with Elgin Volkswagen. My 19 year old daughter was purchasing her first car. Printed out a break down of the price and we negotiated a price we thought was fair. The breakdown included tax, title, registration. After everything was signed and we went home I started having a nagging feeling about some comments made | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Hallie Servedio

Super quick and efficient! Everyone was super nice! | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Marianne Rice

Had a great experience at Elgin VW. Adnan was very knowledgeable about the vehicles I was interested in and very helpful in securing a great deal. | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Demetrio Javier

Excellent service. I was on a tight schedule, and they had the paperwork ready for me when I got there. Quick and smooth trade-in and new lease. | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Alex Curtis

Erv in service is always kind and professional. He has helped me the last couple times I’ve came in for service and he is awesome!! | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Alex Cruz

Avoid Elgin VW if you expect to be treated with basic dignity. My brother and I spent hours here on Feb 14th with Nicholas, who was trying his best, but the management team is a disgrace. We witnessed Sales Manager David talking down at his staff in front of customers, creating a hostile environment. He also made inappropriate, racia | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Gene Kline

Great service as always at Elgin Volkswagen, Erv as usual was great to work with for regular maintenance of my VW. | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Juan Vazquez (SILVER SURFER)

Excellent service and very friendly staff | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Walt Hubert

Pretty. Good price friendly service guy Paul ,got tires balanced and alignment car goes straight for miles and rides great | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Steve A

2 hour and 20 minute wait when my 50K vehicle with 1500 miles is in service for a damn tailight being out only to be told that they need to order the part. They say they are understaffed and apologized - the same thing they said when I bought the car 5 months ago and had to wait 3 hours for the 50K car to be prepped. Avoid at all co | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Maritza Pastor

Always have a good experience, thank you | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Niki

My 19 year old daughter was purchasing her first car. Printed out a break down of the price and we negotiated a price we thought was fair. The breakdown included tax, title, registration. After everything was signed and we went home I started having a nagging feeling about some comments made by the guy we filled paperwork out with | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ michelle bruno

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2/27/2026 12:00:00 AM | Google

★★★★★ Kristen Schnell

Amazing experience. Friendly staff provided 5 star service. | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ B Y

I had an AMAZING experience and I am in love with my new Atlas Cross Sport. Definitely knew this dealership in mind for future purchases | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Charles Rytina

Smooth | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Scott Watson

Very helpful and friendly, thanks for all your help! | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Leslie JEUDY

I am very happy that I purchase a car from Volkswagon dealership auto mall in Elgin. I was able to purchase a 2019 Audi Q7 Quattro for my wife. The sale agent Moe Khattab had worked with me 110% so I can purchase the car under my budget. The manager was also so helpful to help before I was about to leave and go to another dealership. | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Ida Richard

I am very impressed by the customer service I received. The staff were very accommodating and perfessional. I haven't received this type of service in years and it wasn't AI . I really felt blessed . | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Mark Komperda

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2/24/2026 12:00:00 AM | Google

★★★★★ jason e

Great customer service | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Ben Zhu

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2/24/2026 12:00:00 AM | Google

★★★★★ Sharon Laput

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2/24/2026 12:00:00 AM | Google

★★★★★ Stefanie Knight

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2/24/2026 12:00:00 AM | Google

★★★★★ Sundip P

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2/24/2026 12:00:00 AM | Google

★★★★★ Shabana Husain

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2/24/2026 12:00:00 AM | Google

★★★★★ Jamil Khan

As per technician advised I service my passat for brake problems and they charged full amount and didn't fix my problem, now I am driving my car just a little or no brake. | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Danilo Camacho

I went to the Volkswagen dealership to check out some cars, since I had previously had a conversation with the saleswoman. I was interested because of the low prices they had on their website. She told me that yes, those were the prices. However, when I got there, the price was 10,000 dollars higher, and they said it did not apply to | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Amar Desai

Hello Please Please if you Trade in your car in this dealership don't trade in and buy car from there i have bad experience in this dealership i have trade in My Mazda CX9 2015 model only 63000 miles and they give trade in offer $8000 only and i will buy from them Hunyadi palisade 2024 XRT model and i will see in that car windshield | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Cory C

Erv is awesome. | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Brandon Desharnais

Staff was friendly and very helpful. Brought my car in for an inspection and they took good care of my car. There was a clamp missing on one of my intake hoses and they threw one on for free. | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Martha Ordonez

I was in and out. The sitting area was awesome. I grabbed a couple cups of coffee while they did my oil change. And did all the necessary updates for the 10000. They washed my car that really needed it. | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Iris Vazquez

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2/17/2026 12:00:00 AM | Google

★★★★★ Dave Dew

Great service - super quick and thorough! | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Joe Baldino

Another great experience with this dealership and their staff. From the check in and pick up from service guys helping me w troubleshooting some issues, to the Parts person, finding me an emergency paint pen, I’ll have no reason to go anywhere else! Thank you for making feel welcomed! | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Naomi Savino

Great customer service in the service department. Erv was so friendly and helpful. | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ John Bulger

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2/17/2026 12:00:00 AM | Google

★★★★★ Brandon Buckardt

Always a positive and welcome experience when visiting. Either when we purchased or for regular maintenance the staff is super friendly and accommodating. | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Danny Olivera

The service center is amazing, I really do appreciate the folks, but not so well with the sales team, had to go to another dealer to purchase our vehicle. | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Lloyd Manning

Great, friendly, professional service!!! | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Suzanne Bogdahn

The best sales team in town, with a special shout out to Kevin Tran. Not only did he understand the assignment, but he and the sales team aced it. I needed a car in a specific price range I could afford with a warranty behind it. I am loving my new to me Tiguan with bumper to bumper warranty. Thank you so much, VW Elgin. | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Valarie Lawrence

Everything was great | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Brandt Buell

I purchased a vehicle that I was unhappy with from another dealership. Working with Malia, Jeff, and Craig turned a difficult situation into a simple and painless one! They worked with me on a great deal, got me out of the car I didn't want, and into an amazing new VW. Communication, transparency, and service was impeccable. I w | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ IsabellaMaria Reyes

My name is cruz reyes and went for the first time to your dealership. I can not speak highly enough of the experience. Oh yeah Erv is amazing, such a polite professional and most of all wonderfully pleasant human being. Rare these days esp in any service industry. I hope someone other than myself knows it. | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Tee Duncan

Very professional and thorough service on Saturday. Will definitely go back. Erv in service is the best. | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Renzo Casafranca

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2/10/2026 12:00:00 AM | Google

★★★★★ Cindy Maga

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2/3/2026 12:00:00 AM | Google

★★★★★ Amirah Abuhamda

The staff here were soo sweet and kind and helped me get exactly what I was looking for! Definitely would recommend:) | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ John Zumski

Assertive customer service rep kept me advised the entire time; explained in detail what next steps were so I can best understand my needs, entire time with a smile and dedication to making me feel like I was #1! | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Ramiro Cervantes

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2/3/2026 12:00:00 AM | Google

★★★★★ Aitha Nikhil

Volkswagen Elgin offers great service with very kind staff. Prices are low and the overall experience was excellent. Definitely recommend this showroom. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Julio Peralta

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2/3/2026 12:00:00 AM | Google

★★★★★ tony cavazos

First time going to Elgin Volkswagen. Inquired about a car we saw online. Made an appointment to stop in to look at car after they worked with us to find a time that would work for us. Upon arrival they were welcoming and offered us something to drink. We talked a little and because of the weather they brought the car inside for us t | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ deborah rzewnicki

It is a pleasure working with the Elgin Volkswagen service department. Communication between them and the car owner is top-notch. Take some of the anxiety out of leaving your car behind. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ v thomas

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2/3/2026 12:00:00 AM | Google

★★★★★ DIANA NEGRI

Very pleased with my visit very friendly and informative | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Lori Shroka

I was able to get a final price over the phone so my time and trip were not wasted. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Tim Graham

Tom Ibrahim, Sales Manager, and George Carachure, Sales Consultant, at Elgin VW were consummate professionals. We were searching for a specific Atlas, and they were the only store that had exactly what we wanted. We contacted them to see the vehicle, knowing we had several other VW dealerships nearby. When we arrived, the vehicle wa | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Susan Anderson

Engaged. Professional. Friendly. A pleasure. Erv Ricks! | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ George Schackmann

Nick is new but he made me feel comfortable and got the transaction completed. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Christina Merrell

Friendly service!!! | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Paul Kluxen

Great people work here! One of the best dealerships I've ever been to. They are very helpful and friendly. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ A B

I called for an appointment 2 days ago. I got a reminder email yesterday. When I arrived today, Nate helped me calmly and efficiently, with clear explanations for service, and even a little chit chat. I was in and out quickly, and my car is happy now. 100% coming back here for all my Volkswagen needs! | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Patrick Keating

The staff are kind and the service was excellent. Quick and easy oil change! | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Vanessa Cosentino

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2/3/2026 12:00:00 AM | Google

★★★★★ James Beesley III

Another visit that was phenomenal. We had an issue with our side view mirror, cracking due to the cold weather. The staff was super friendly and understanding and able to cover a replacement under warranty. I always have a good experience every time we have to come to this dealership. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Steven Muir

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2/3/2026 12:00:00 AM | Google

★★★★★ BMR

Was welcomed within one minute of entering the service department and service technician was able to put the car up on the rack and confirm that there was no issue and put my mind at ease | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ riana Kas

All good and quick | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Marie Temes

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2/3/2026 12:00:00 AM | Google

★★★★★ Tom Armstrong

It was very easy to go online and schedule the first maintenance visit for our VW Tiguan. Staff in the service center were great. We appreciate the attention given, and the cleanliness and comfort of the waiting area. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Cassie Smith

Quick, easy and friendly service! We’ve always been happy with service at this VW location! | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ tim reilly

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2/3/2026 12:00:00 AM | Google

★★★★★ Elijah H

Nice dealer, good service department, kind and inviting | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Kelly

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2/3/2026 12:00:00 AM | Google

★★★★★ Melissa Marie

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2/3/2026 12:00:00 AM | Google

★★★★★ Mike E

Great experience. Service Associate Irv has always communicated well. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ slobodan spaic

Adnan is the best, very professional My experience was great, everything was as it should be thanks Adnan. The service was very professional, quality and good price | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Alexandra Anderson

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2/3/2026 12:00:00 AM | Google

★★★★★ Patrick Mc Donough

Best service, best staff. Anything you need, they will go above and beyond to do it. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ kelly carpenter

Erv and the team in service always get me in quickly, and the work is always done well with an excellent price. They saved me $100.00 over competing dealer service today! I recommend Elgin Volkswagen to my friends. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Chris Brown

Good communication from service department. Explained fees. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Paul Bujak

Mckayala is a delight. I'm sure the rest of the staff is as well, but I only ever interact with her. Anyway, it took about 25 minutes for the oil change and car wash, not even long enough for my friend to finish telling me about how sick she was feeling. My only complaint is that there were no puppies or kittens to play with, but if | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Bardan Azari

Very experienced staff. Great service special prices! Appointment was easy to make and my car was finished when promised. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Marc Overton

Always professional and courteous! I was constantly updated on the progress of my service! | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Jaime Pacheco

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2/3/2026 12:00:00 AM | Google

★★★★★ Doug Krob

Appreciate the service but service markup is very high. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Malcolm Archer (MLA)

Solid, dependable service as always. Thank you, Elgin VW | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Eric Francis

Work performed in a timely manner but they suggested a full set of tires when only an axle set was needed as three of the tires on the vehicle were well within acceptable wear range. I don't fault making money, but trying to sell people something they don't need is trash. Paired with previous alleged warranty repairs that weren't do | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Gina Seaton

I took my car in to get my electric starter fixed. Unfortunately, the issue was not resolved when I picked up my car. She told me I had to update my phone in order for it to work. After doing so the issue was still not resolved. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Shelbi Mohebbi

DO NOT USE THIS SERVICE DEPARTMENT - Unauthorized charges, incomplete repairs, no accountability I brought my 2019 Jetta in for an oil sensor code/engine light on December 2nd. What followed was one of the most unprofessional service experiences I've ever had. Services performed WITHOUT my authorization: I received a texted estimat | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Serhii Svyrydenko

I am extremely disappointed with the service at Volkswagen in Elgin. I own a 2022 VW Passat. Recently, an oil warning appeared on the dashboard saying “Check oil sensor – contact dealer,” which is exactly what I did. When I arrived at the service center, I clearly explained the issue and was ready for an oil change if needed, even t | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Neel Mehra

Tried to buy a car for a few weeks and couldn’t get anyone to respond to me. Must not need the business….. Also if you scroll through the reviews they only respond to positive reviews. Which also reinforces their lack of caring about poor experiences. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Justine Ibrahimovic

I just bought a 2025 Tiguan. They couldn’t connect my app that same day I bought it. They told me it should work the next day and never did then I come back to show them They diagnosed the problem. Tell me I have to come back . So I come back some guy tried to tell me they didn’t have a loaner to give me because my car was gonna take | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ AnnMarie Krol

Very easy to work with and very accommodating. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Dawn Weltzien

I was greeted as soon as I drove in. He was polite and directed me to the waiting area after the initial greeting. My car was washed after the service as well. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Alan Samsky

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1/3/2026 12:00:00 AM | Google

★★★★★ Lee Bostrom

I drive a 2014 sportwagen TDI that I love. The only downside is I have to rely on Volkswagen dealer service to understand its unique requirements. Its great to have Erv and the staff at Elgin VW to service my car. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Laura Frank

great service and friendly people. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Mike Klusko

Ask for Chris Brush, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service at VW Elgin, they know their stuff!! This was the easiest dealership I have ever bought car with. I was in and out in 2.5 hours. They were efficient bu | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Celia Vega

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1/3/2026 12:00:00 AM | Google

★★★★★ Jacks Sparows

First time for service because I had an issue with doom lights and panorama. Turned out it was the console, they checked and replaced it on warranty. Took it 1,5-2 hours I think. Also they were polite. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Kramer Khalil

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1/3/2026 12:00:00 AM | Google

★★★★★ Chris H

Very courteous & professional staff. Erv already had a loaner vehicle waiting for me when I arrived for my maintenance appointment. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ sesar nava

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1/3/2026 12:00:00 AM | Google

★★★★★ Rebecca Kincer

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1/3/2026 12:00:00 AM | Google

★★★★★ Ghan Kamdar

On time maintenance vehicle recall service was performed no issues. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Zak Niland

Overall a great experience. Was able to trade in my current vehicle and I was out the door with the exact model I wanted within an hour! Al was great too, answered any question I had and walked through the entire process with me. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Timothy Rothenbach

Was there for a recall on my car. Staff was courteous and friendly. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ renata zieba

Than you for outstanding, dedicated, efficient, professional and extremely welcoming service provided by team at Elgin Volkswagen Service. I would like to recogize Service Advisors (Austin and McKayla). | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Robert Nelson

Erv, was friendly and knowledgeable. Service was done on-time and what was expected. I highly recommend this dealership. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ tomasz bylica

Everything Perfect, Fast Service Thank you | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Christina Goettel

Erv is always awesome!!! Elgin VW takes great care of me and my car!! | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Robert Kanwischer

Took my VW to Elgin VW for it's first oil change. The process could not have been any easier. Pulled into the service garage and I was greeted and taken care of quickly. The work was completed sooner than the estimated time, plus my car was returned looking great after a wash. Will gladly take my car back to Elgin VW for it's nex | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Relal Khattab

Great thanks too the salesman moe for helping me purchase my new Tiguan very professional and humble | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Tom Napholz

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1/3/2026 12:00:00 AM | Google

★★★★★ Michael Troiani

Massimo was my salesman and was a big help in purchasing my vehicle he was able to walk me though the process very smoothly and was able to answer any questions I had very happy with my experience | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Jorge A

Great service experience. Erv is always very friendly, transparent, and helpful. Serviced my car for the 80k mile service and car is feeling great. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Matthew Wissert

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1/3/2026 12:00:00 AM | Google

★★★★★ Lee Kappes

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1/3/2026 12:00:00 AM | Google

★★★★★ John Langlois

Staff was very efficient and professional. I felt very comfortable with the level of service I received will return again. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Catherine Jones

Everyone is kind, knowledgeable, and keeps the energy light while remaining professional. I will return to this dealership for future car purchases and will recommend it to friends and family! | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Natalie

I am a return customer because of friendly service! Big thanks to Erv and Nathan! | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Wayne Carlstedt

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1/3/2026 12:00:00 AM | Google

★★★★★ Tim Birns

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1/3/2026 12:00:00 AM | Google

★★★★★ Olena Levchenko

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1/3/2026 12:00:00 AM | Google

★★★★★ Rob Mangiaracina

Moe, David and Tom were great and made this car by in purchase a positive experience. There are not many times I could say that when dealing with auto dealerships, but grateful for their friendly good service. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Mistie Whitlow

Adnan was fabulous and so easy to deal with. He took the “pain” out of buying a car. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Thomas Meitzler

Friendly with no pressure, first experience with buying a Volkswagen. Highly recommend Elgin Volkswagen. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Thomas Bezik

Austin Manager of service is always hard working and ERV service rep is awesome person to work with and techs service was great! We won’t go anywhere else! | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Angelica Schaubach

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1/3/2026 12:00:00 AM | Google

★★★★★ Gordon Rowley

Well informed service advisor. Prompt service. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Beth Jungwirth

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1/3/2026 12:00:00 AM | Google

★★★★★ Patricia Rataj

Great service. Personnel is top-notch as always. Love my Tiguan. Wish there was a hybrid model. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Jon Reese

I had an open recall on my VW, and had the work done at Elgin VW recently. From scheduling the appointment to getting the work done, everyone was very courteous and helpful. It's a nice facility, and the work was done quickly while I waited. Nicely done, with excellent customer service! | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Brad Lawler

Everyone here was super helpful. I had a car picked out, driven, and signed for in an hour and a half. The sales people were very kind and the staff friendly. I had a great experience. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Luis Rico

Great experience. Very different from dealing with another VW dealer. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Anelisa Spagnola

Service with erv so easy and I can always trust them with my car. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Tyler Soval

Dante did a great job answering questions and made sure I was taken care of despite how busy it was | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Michelle Smelko

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1/3/2026 12:00:00 AM | Google

★★★★★ Alan J

I bough a gti year ago, it was a drama, so I called in for that specific car, did the online application, they call me back and told me everything was good to go. At that moment i didn’t have a car so they offered me to pick me up. So I was like ok good. When I arrived to the dealer I had to wait there for 5+ hrs because finance pape | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Suat S

I had an extremely bad experience that caused serious financial harm. My service protection cancellation was delayed for a full 6 months, either intentionally or due to negligence. Although I applied for the cancellation multiple times through the dealer, I was repeatedly told that it was “in process.” However, when I personally cont | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Giselle Mora

I really dislike leaving reviews like this, but this was genuinely one of the most disappointing experiences I’ve ever had. Having worked in car sales for two years, I would never treat a guest the way I was treated here. As an out-of-state buyer, I trusted the team with my personal information, only to have my credit run multiple ti | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ Ra Sa

Careful, they sold me a vehicle that burns excessive oil. Oil consumption issues that they knew about. | Read Full Review

1/3/2026 12:00:00 AM | Google

★★★★★ psack1950

very courtesy staff and helpful | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Dave Woemmel

Great service - easy to make an appointment, friendly service department team, clean facility, and quick turnaround. Provided great service and recommended additional services without being pushy. I’ll definitely bring my VW back here. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Bryan Kinser

Took me in last minute for a light bulb & oil change. Gave a a ride to and from the nearby gym while the worked on the car. In and out in 90 minutes and no up selling, the cost was a little less than the estimate Would recommend from a service standpoint point of view | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Janet Losso

Elgin VW was the absolute best car buying experience I have ever had!!!! | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Dieter Distelhorst

Another great service experience, Erv was great and quick with my part needs | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ angelo kourouklis

Dante Hamilton and Dave (Sales Manager) went above and beyond to make the deal work. Got a great car and a great price. Great dealership all around. You will get your best deal from VW Elgin | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Rhonda Anderson

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12/3/2025 12:00:00 AM | Google

★★★★★ Bob freshpopt

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12/3/2025 12:00:00 AM | Google

★★★★★ Jaime Mendoza

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12/3/2025 12:00:00 AM | Google

★★★★★ Bob Gude

Very prompt from time I brought car in to being ready. Was able to use discounts dealership provided | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Liam Kokolyuk

I’ve had my Tiguan for about a year now and have zero complaints. The overall buying experience was nice and smooth without any pressure to commit right on the spot. Joe was great and patient with me from the moment I walked In. The service department is great as well . In and out without any long waits . | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Andrea Sumner

Just bought an ID4 today and everyone was super helpful. Very smooth and pleasant experience. Thanks Rachel, you were so sweet and excited for us! | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Marlene Walker

Very easy process, I felt comfortable the whole time. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Laura Explorer7

Elgin VW provided a welcoming, friendly, and comfortable environment while I waited for my car to be serviced. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Craig Baloun

Amazing service! I worked with Nate who was incredibly friendly, knowledgeable, and responsive. Service on my 2024 Atlas was very fast. I highly recommend Elgin VW for superior service! | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Lindsey Froehlich

Today I bought a new car and couldn’t have asked for a better salesman. George was extremely professional, never pushy, and genuinely cared about helping me find the right vehicle. He explained everything clearly, worked with my budget, and made the entire buying process fast and easy! I’m very grateful for his excellent customer ser | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Tom Lexa

Talking to Irv very nice and understanding I just wish there was a Volkswagen dealership closer any direction I travel to a Volkswagen dealership is 40 miles in any direction there 5 dealership all 40 miles away | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Mario Amenola

Very professional friendly | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Colin Perry

Good work, good service, no time wasted | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Express Tax Service

The personal in the VW dealer are awesome. Great customer service | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Thomas Willis

Friendly staff good service. Service advisor 10. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Julie Oleksy

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12/3/2025 12:00:00 AM | Google

★★★★★ Brian Prange

This was our third Atlas we have leased from Elgin VW. The staff is polite and attentive. Al and the David worked with me to get the price down to what my wife and I were comfortable with in paying for our 2026 Atlas SE. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ James Alich

Great service as always. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Marcia Guereca

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12/3/2025 12:00:00 AM | Google

★★★★★ Jovica Komazec

Went in for a recall and came back with scratches on the passenger door and some tar like substance on the window and other places. They also gave as wrong information/timing for our next oil change. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Paul Weinschreider

I was unhappy with the service. When I came in for an oil change, I mentioned the car was burning oil. The employee asked why, and when I said it’s a known issue for this model, he insisted it wasn’t. After the service, I asked again and was told the oil burning was normal. Throughout the visit, they spoke to me as if I didn’t know a | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Patrick

Stop sending spam mail to my home. | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Ryan Eliza

Brought our VW in for a new keyfob… they spent over 2hrs on it (told us it would take 1hr at max) just for them to tell us they couldn’t program the new key due to the remote start (they never asked about remote start), and for us to remove the remote start and come back later to finish programming the keys. The car would not start, | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Matt jerry

My diesel car is under warranty but every time I take it in for warranty work, they never find a problem. They all say "if the light is not on we cannot scan for a problem", but they will always find something wrong, not under warranty, and ask if I want it repaired. It is very upsetting that the dealers, not only the Elgin location, | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Bob Cooke

Never had a car salesman blow me off so I want people to know if they’re looking for a car don’t go in here. Stopped in a few days ago told him to sharpen his pencil. Give me his best price on Friday and I’ll be in to buy a car. HE BLEW me off no phone call no email. That’s how the car salesman IS I can imagine how the service depart | Read Full Review

12/3/2025 12:00:00 AM | Google

★★★★★ Clint Bibbings

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