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Auffenberg Volkswagen

★★★★★(113)read reviews

1708 New Car Dr, O Fallon, IL 62269

(618) 589-4067 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: ClosedSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Auffenberg Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Christopher Smith
Good, Josh is very professional | Read Full Review
1/27/2022 12:00:00 AM | Google
★★★★★ Andrew Lugge
We were experiencing our third issue with the A/C cooling system since October 2018. A leak was found in the rear evaporator core. We were initially told the parts would arrive two days later and work to be completed three days after the parts arrived. On the day the repair was to be complete, we were informed the parts were dela | Read Full Review
1/27/2022 12:00:00 AM | Google
★★★★★ Loogz44
We were experiencing our third issue with the A/C cooling system since October 2018. A leak was found in the rear evaporator core. We were initially told the parts would arrive two days later and work to be completed three days after the parts arrived. On the day the repair was to be complete, we were informed the parts were delayed. | Read Full Review
1/26/2022 12:00:00 AM | DealerRater
★★★★★ Nate Hudson
Sales person called me about a car coming in. I told them to let me know when it arrives, and he told me it will be sold by then. I responded don't worry about it then and he hung up on me on the spot. Great customer service. | Read Full Review
1/13/2022 12:00:00 AM | Google
★★★★★ ajett3489
Brandon was great to work with! He made this the best car buying experience ever! | Read Full Review
12/23/2021 12:00:00 AM | DealerRater
★★★★★ Katelyn Atkins
Chris at this VW and his team were phenomenal! We were dreading this cost of repair. Our car ended up with recalls and being covered under warranty! Truly a great experience with fast, friendly, service! Thank you!! Practically have a new car now! | Read Full Review
12/12/2021 12:00:00 AM | Google
★★★★★ Mike Houx
We are first time Volkswagen owners. We purchased a 2020 Atlas Reline from another dealer. We have about 9,000 miles on it now. My wife noticed a spot on the garage floor under the middle rear-end of the car. Obviously it caused us concern. Our biggest fear was that one of the brake lines was leaking. The service center was booked an | Read Full Review
11/19/2021 12:00:00 AM | Google
★★★★★ Vicki Komor
Buying a used Tiguan Auffenberg staff were so pleasant and knowledgeable. Jay knows VW’s and the inventory. First time looking at VW cars, Jay was so helpful by showing us new and used, Tiguans and Taos. When we made our final decision, the financing was also easy. A great experience start to finish. | Read Full Review
11/13/2021 12:00:00 AM | Google
★★★★★ Francisco Torres
Are the service manager Larry is awesome always takes care of me very professional. | Read Full Review
11/7/2021 12:00:00 AM | Google
★★★★★ Private User
Zero transparency and zero apology for their mistake. Only care about making money, not about the customer. | Read Full Review
11/6/2021 12:00:00 AM | Google
★★★★★ Sue Ann Slattery
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10/26/2021 12:00:00 AM | Google
★★★★★ Kyle Wallace
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10/21/2021 12:00:00 AM | Google
★★★★★ Ron Wick
Had to have repairs done wouldn't give loaner like the contract said they would. Took 4 days to repair . They are the closest vw to me at 25 minutes away and they know that you don't have any other choice. I'll never buy a vw again because of this dealership. | Read Full Review
10/7/2021 12:00:00 AM | Google
★★★★★ Tim Cincotta
Very nice experience buying a new VW Atlas from salesman CJ. He was knowledgeable and not pushy in the slightest. | Read Full Review
10/4/2021 12:00:00 AM | Google
★★★★★ Anthony Wideman
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9/28/2021 12:00:00 AM | Google
★★★★★ Carrie Brown
Skylar was our salesman and he was wonderful. He was a salesman at the Volkswagen Dealership but definitely went above and beyond to help us find any car that we wanted on the Auffenberg lot. We bought a Mazda and couldn't be happier. The whole process was quick and everyone was very friendly and helpful. | Read Full Review
9/22/2021 12:00:00 AM | Google
★★★★★ Skyla Ragland
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9/12/2021 12:00:00 AM | Google
★★★★★ Alexandria Jenkins
Jeremiah helped my husband and I choose the right vehicle and we couldn't be happier. He was kind, respectful and transparent while discussing all of our options. He made the process enjoyable and informative. We plan on returning to Jeremiah and Audfenberg for our future vehicles. | Read Full Review
9/5/2021 12:00:00 AM | Google
★★★★★ Evan Bosaw
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9/5/2021 12:00:00 AM | Google
★★★★★ Seokyoun Lee
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9/1/2021 12:00:00 AM | Google
★★★★★ Technical Guru
Oil change and ECM software update completed while waiting. Thank you service advisor Joshua Douglas for all your time and cooperation with me! You're awesome!!! | Read Full Review
9/1/2021 12:00:00 AM | Google
★★★★★ John Fife
Great experience with Auffenberg Volkswagen buying my new car. Everyone was very friendly and helpful. Our salesman Jay was very professional and informative on his vehicles and helped me drive off the lot in two hours with a new car. Thank you | Read Full Review
8/25/2021 12:00:00 AM | Google
★★★★★ Tyler K
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8/19/2021 12:00:00 AM | Google
★★★★★ Adam Allsopp
Salesman Jay was very helpful and patient. He showed us many vehicles to help my daughter find the car she liked. | Read Full Review
8/14/2021 12:00:00 AM | Google
★★★★★ Jo Riley
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8/12/2021 12:00:00 AM | Google
★★★★★ Mary
We had a great experience at Auffenberg! Our sales representative Brandon Sutton really did a great job of helping us find the car we wanted. | Read Full Review
8/10/2021 12:00:00 AM | Google
★★★★★ Nicholas Myers
Thanks Jeff for getting me back on the road. Great customer service too. ?? | Read Full Review
8/10/2021 12:00:00 AM | Google
★★★★★ Azaria Seidler
I bought a car there hoping to have it last for few years at least. The car already been having problems through the first week. the windshield starts making a crackling sound. I took it back for then to check it out,, but it not make the noise for them, so they did nothing about it. Couple weeks later, the battery died. I had to get | Read Full Review
8/10/2021 12:00:00 AM | Google
★★★★★ Emily Lopez
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8/6/2021 12:00:00 AM | Google
★★★★★ Shelley smith
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8/2/2021 12:00:00 AM | Google
★★★★★ Katie B
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7/31/2021 12:00:00 AM | Google
★★★★★ Geoff Weiss
Jay Rieger was a great, not pushy salesman. | Read Full Review
7/31/2021 12:00:00 AM | Google
★★★★★ Mike Harris
The best car buying experience I've had so far. They went above and beyond to make sure I was satisfied with my purchase. Even after the deal was done. | Read Full Review
7/29/2021 12:00:00 AM | Google
★★★★★ Dylan Elders
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7/26/2021 12:00:00 AM | Google
★★★★★ Mike Harris
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7/26/2021 12:00:00 AM | Google
★★★★★ Allison Buck
I just leased a Taos and it was the easiest car buying experience imaginable. I worked with Jay and would recommend him to anyone who asks. He went above and beyond to make sure my experience was easy and enjoyable. I 100% recommend Auffenberg, and make sure to ask for Jay! | Read Full Review
7/24/2021 12:00:00 AM | Google
★★★★★ Harold Hurst
Seth was very professional and courteous. Everything was transparent. It was a pleasant buying experience. | Read Full Review
7/23/2021 12:00:00 AM | Google
★★★★★ Cynthia Aberle
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7/22/2021 12:00:00 AM | Google
★★★★★ Jes Diericks
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7/20/2021 12:00:00 AM | Google
★★★★★ Keith Johnson
Seth made finding my car very easy, with little to no guidance from me, he ended up finding the car that matched me perfectly and I couldn’t be happier! | Read Full Review
7/16/2021 12:00:00 AM | Google
★★★★★ gary carson
Was sold a 2013 Jetta with 40,000 miles last year 2020. I was told by the sales man, manager and finance officer it was certified. When the airbag light came on I brought it in to be fixed just to find out it was not certified. I was told by the mechanic what the problem was and it would cost me over 1,000. I took it home scanned the | Read Full Review
7/9/2021 12:00:00 AM | Google
★★★★★ Haley Black
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7/8/2021 12:00:00 AM | Google
★★★★★ Zehra Uvalic
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7/3/2021 12:00:00 AM | Google
★★★★★ Linda Tran Shelton
Nice, Quick, and Easy! We were in a rush-purchased a car in under 1 hour! CJ Berry was an awesome salesman to work with! Thank you!! | Read Full Review
6/26/2021 12:00:00 AM | Google
★★★★★ Frederick Harper
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6/25/2021 12:00:00 AM | Google
★★★★★ Collin Sheehan
When I bought my car several years ago I had a great experience with the sales team. CJ made it easy and fairly quick. However, the service I have received since buying my car has left a lot to be desired. Anytime I take it in for an oil change and tire rotation (which was included in the purchase of the car) I have always had to wa | Read Full Review
6/25/2021 12:00:00 AM | Google
★★★★★ Tracy Gibbs
The people were very friendly and the time we spent there wasn't bad at all. Mt only complaint is that the snack machine took my money!!! | Read Full Review
6/22/2021 12:00:00 AM | Google
★★★★★ Carlos Reeves
They were nice. The price was high, but I expected that. It took 2 plus weeks to get my car back. Hopefully, the repair will last. | Read Full Review
6/16/2021 12:00:00 AM | Google
★★★★★ Andrew Edwards
Quick, easy deal on my new Tiguan. Brandon, Jason, & Jack are a great sales team. Jack and Larry (in Service) made warranty work a breeze. These are some good guys. | Read Full Review
6/14/2021 12:00:00 AM | Google
★★★★★ Scott Baird
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6/14/2021 12:00:00 AM | Google
★★★★★ Rose Baird
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6/14/2021 12:00:00 AM | Google
★★★★★ Ken Phillips
The service department goes beyond expectations......they are very helpful and honest | Read Full Review
6/10/2021 12:00:00 AM | Google
★★★★★ Teresa Kirkpatrick
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6/8/2021 12:00:00 AM | Google
★★★★★ Bobby Hallesy
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6/6/2021 12:00:00 AM | Google
★★★★★ Leslie England
Seth and the team there were great. They made everything fast and easy. Thanks guys! | Read Full Review
6/4/2021 12:00:00 AM | Google
★★★★★ Shantay Dotson
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6/3/2021 12:00:00 AM | Google
★★★★★ Michael Brown
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5/29/2021 12:00:00 AM | Google
★★★★★ Diarra Monet Payne
Great service! | Read Full Review
5/28/2021 12:00:00 AM | Google
★★★★★ Darrius Session
They will cancel your appointment less than 24 hours away, that you made weeks in advance and think an appointment two weeks later is acceptable behavior. | Read Full Review
5/27/2021 12:00:00 AM | Google
★★★★★ Kelly Schallon
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5/26/2021 12:00:00 AM | Google
★★★★★ Luke Duff
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5/25/2021 12:00:00 AM | Google
★★★★★ alex wilken
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5/21/2021 12:00:00 AM | Google
★★★★★ Lauren Davis
Seth and CJ were fantastic to work with along with our finance person who made everything easy to understand. No one was pushy, just straight forward on the options available. So happy with our new Atlas! | Read Full Review
5/21/2021 12:00:00 AM | Google
★★★★★ Alyssa Eads
CJ Berry was an amazing salesman! He was very patient with me. I will say, the sales manager had a bit of an attitude with me and it wasn’t appreciated. If it wasn’t for CJ and his great customer service, I probably wouldn’t be leaving a 5 star review. | Read Full Review
5/17/2021 12:00:00 AM | Google
★★★★★ Eric Bailey
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5/11/2021 12:00:00 AM | Google
★★★★★ Michael Rinderer
Great place! The sales department made the day so much better after a rough start. Pretty relatable group of people. They also did a good job walking us through the vehicle. | Read Full Review
5/7/2021 12:00:00 AM | Google
★★★★★ Ashley Smith
We had been looking at a new VW for awhile but were skeptical to trust dealerships to be honest or not pressure us in to making a decision. A new car purchase is an enormous expense for a family and we had some negative experiences with salesmen in St. Louis. When we got to Auffenberg VW we were greeted by CJ, who offered help but di | Read Full Review
5/7/2021 12:00:00 AM | Google
★★★★★ Mellymel259
I highly recommend this dealership!!!!They were all very nice and very thoughtful. They took very good care of my family. Job well done staff!!! | Read Full Review
5/7/2021 12:00:00 AM | DealerRater
★★★★★ Dwayne Trover
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5/5/2021 12:00:00 AM | Google
★★★★★ Christopher Smith
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5/3/2021 12:00:00 AM | Google
★★★★★ KMH
Car buying made easy and enjoyable with the help of Jeremiah Ball. He was very professional, friendly and stress free in his approach and made sure I was satisfied. Highly recommended! | Read Full Review
4/30/2021 12:00:00 AM | Cars.com
★★★★★ Kim Cash
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4/23/2021 12:00:00 AM | Google
★★★★★ tiailds
Nice sales. | Read Full Review
4/23/2021 12:00:00 AM | Google
★★★★★ Scott Albritton
Excellent customer service and pricing, Brandon and the Auffenberg team did everything to meet us at our price point and delivery was top notch | Read Full Review
4/20/2021 12:00:00 AM | Google
★★★★★ Zeak Coronado
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4/20/2021 12:00:00 AM | Google
★★★★★ Aaron Allen
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4/17/2021 12:00:00 AM | Google
★★★★★ Mike Byrd
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4/17/2021 12:00:00 AM | Google
★★★★★ Sue Wright
Great customer service, listened to what we were in the market for, and found the right vehicle for our family | Read Full Review
4/16/2021 12:00:00 AM | Google
★★★★★ Dennis Toenjes
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4/15/2021 12:00:00 AM | Google
★★★★★ Gloria Justice
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4/13/2021 12:00:00 AM | Google
★★★★★ Eric Vice
I worked with Cj and he made the car buying experience painless and easy. | Read Full Review
4/10/2021 12:00:00 AM | Google
★★★★★ Nakeesha Tolden-Mosley
Seth was amazing through the entire process. I tested drove some other SUV, but I was sold on the customer service I received. Seth also let me take my time and drive a few vehicles. I would definitely recommend Auffenberg Volkswagen to my family and friends. | Read Full Review
4/7/2021 12:00:00 AM | Google
★★★★★ Brad Kuehn
Jay and the rest of the staff were great! | Read Full Review
4/6/2021 12:00:00 AM | Google
★★★★★ C Vincent
Avoid! Horrendous after care! It’s all lies & intentional deception! Formal complaints get you no where. | Read Full Review
4/6/2021 12:00:00 AM | Google
★★★★★ MaryBeth Brown
Wonderful experience purchasing our Altas! Jay was great to work with! No pressure, very casual and comfortable atmosphere. Gone are the days of feeling overwhelmed when buying a car! Thanks Jay for making the experience so fun and relaxed. | Read Full Review
4/5/2021 12:00:00 AM | Google
★★★★★ Amanda Ford
My first experience was rough. The Service Manager Larry did all he could to make my second experience much better. Thankfully my car has been restored. If you have a rough experience I highly suggest you reach out to Larry specifically and have him make it right. He will go above and beyond. | Read Full Review
4/2/2021 12:00:00 AM | Google
★★★★★ Breanna Lynn
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3/27/2021 12:00:00 AM | Google
★★★★★ ronald griffin
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3/26/2021 12:00:00 AM | Google
★★★★★ Marritta Rigsbee
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3/23/2021 12:00:00 AM | Google
★★★★★ Amanda Ford
I absolutely do NOT recommend this store or service department. May 2020 i purchased my Passat from this group. Two weeks ago I scheduled an appointment for an oil change and fuel filter change for today (3/23/21) at 8 an. I dropped the vehicle off at 6 pm the night before. At 2:30 pm I was told that they don’t know if my vehicle wou | Read Full Review
3/23/2021 12:00:00 AM | Google
★★★★★ Trey Garland
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3/21/2021 12:00:00 AM | Google
★★★★★ Dan Lovekamp
Jason, Jack and Jay were outstanding to work with. Jon did a great job also. | Read Full Review
3/16/2021 12:00:00 AM | Google
★★★★★ Amy Staten
I had an awesome experience and Jeremiah Ball was the best! Going to buy a car as a single woman isn’t fun. He worked with me and made me feel welcome. I would highly recommend Auffenberg Volkswagen! | Read Full Review
3/16/2021 12:00:00 AM | Google
★★★★★ Chelsea Presswood
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3/13/2021 12:00:00 AM | Google
★★★★★ Zayne Smith
They take forever for everything and are shady after you buy a car. I’d say never come here unless you have to. I’ve never been happy with them | Read Full Review
3/11/2021 12:00:00 AM | Google
★★★★★ mark krinski
Jay, the salesperson, went out of his way to try and reach an agreeable deal for us to purchase our new Atlas. Smooth transaction with fast service. | Read Full Review
3/10/2021 12:00:00 AM | Google
★★★★★ Sabrina Jackson
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3/10/2021 12:00:00 AM | Google
★★★★★ Katie Bryan
We had an amazing experience through Auffenburg VW. They worked with us so well to get to a price point we felt comfortable with. I am extremely happy with my brand new 2021 Atlas, and I know once they get in a Jeep my husband loves he will be just as happy with his choice. CJ Berry is a fantastic salesman and cares about his clients | Read Full Review
3/6/2021 12:00:00 AM | Google
★★★★★ Fabiola Geremia
Mr. Larry Haines from the Volkwagen Serive Department is very courteous and easy to talk to unlike others and I truly appreciate when Management go above and beyond for customers if needed. ????? | Read Full Review
3/4/2021 12:00:00 AM | Google
★★★★★ Sydney Schuh
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3/4/2021 12:00:00 AM | Google
★★★★★ Conservative EE Patrick
I asked explicitly that I be quoted before any of the work was done. The first text that I received regarding the diagnosis of my vehicle was to say that they had already performed an oil change to eliminate one of the issues with my vehicle. The next text I received said that they were currently replacing another part of my vehicle | Read Full Review
3/3/2021 12:00:00 AM | Google
★★★★★ Andrew Shaffer
Do not buy your car from here. They rolled in oil changes into my monthly payment. Every time i call to make an appointment they are always backed up over 2 weeks using every excuse in the book. The service department lacks customer service, When i called Larry the Service Manager that i need a oil change and cant wait he stated to m | Read Full Review
2/27/2021 12:00:00 AM | Google
★★★★★ nvogue2000
Jay was the best choice to help put me in my brand new Jetta. Answered all my questions, got me a super deal, and has made himself available if I have further questions. It was a fantastic experience! | Read Full Review
2/22/2021 12:00:00 AM | Google
★★★★★ Craig Martin
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2/19/2021 12:00:00 AM | Google
★★★★★ Aaron O
Excellent service! Very nice staff! | Read Full Review
2/18/2021 12:00:00 AM | Google
★★★★★ LuckiD McLean
Team Auffenburg for Life! Top notch customer service! High quality management! Moments for a lifetime positive experience. Nemaste. | Read Full Review
2/18/2021 12:00:00 AM | Google
★★★★★ jason little
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2/18/2021 12:00:00 AM | Google
★★★★★ Courtney Hachmann
CJ made my first car buying experience so easy and enjoyable! He was very kind and answered every question I had! He made sure I understood everything that was happening and what I would be getting with my car. I cannot thank him enough for making the buying experience so amazing! Texas was also very helpful to the experience with e | Read Full Review
2/16/2021 12:00:00 AM | Google
★★★★★ Teish Howze
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2/13/2021 12:00:00 AM | Google
★★★★★ Chandra Bockhorn
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2/11/2021 12:00:00 AM | Google
★★★★★ Ann Pack
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2/3/2021 12:00:00 AM | Google
★★★★★ Christopher Oatman
Jeremiah was great to work with! Would definitely recommend him to friends and family! | Read Full Review
1/30/2021 12:00:00 AM | Google
★★★★★ Stephanie Salopek
I went to the dealership and worked with Brandon Sutton. My experience was great, he worked to get me the best deals and the most of my money. Very happy so far with my experience! | Read Full Review
1/29/2021 12:00:00 AM | Google

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