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Auffenberg Volkswagen

★★★★★(70)read reviews

1122 Auffenberg Ave, Shiloh, IL 62269

(618) 589-4067 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ cindy
I was just visiting family in Fairview Heights when my engine light came on. I took it to Auffenberg and they had it ready the next morning. Nothing major. Larry Haines was great to work with, very courteous and informative. He knew i was on my way to Florida so he even went ahead and ran my car through the car wash. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Shane Rippy
MY MOMS JEEP THE FRONT END IS REALLY MESSED UP SHE HAS TAKEN IT BACK OVER 10 TIMES THEY HAVE NO CLUE WHATS WRONG WITH IT THE MANAGER IS VERY RUDE MY MOMS JEEP SHAKES OFF THE ROAD THEY SAID ITS ONLY A DEATH ROLL DONT BUY ANYTHING FROM HERE FOR YOUR SAFETY PLUS THEY NEVER FIX ANYTHING | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ Pat Drumm
Our last five vehicles have been VWs, and I’ve dealt with various dealers over the last 10 years, but this one habitually offers the worst experiences I’ve ever had. I scheduled a transmission service online with a quoted estimate of $150. When I arrived, I was shocked to be told that the actual cost would be $600. I reached out to t | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Sophie
Yea, no thanks. I'll go to another dealer for service. Lazy! Terrible service dept. And sales lol I bought a jetta elsewhere. Came to this DUMP to get a few things fixed. Nope. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Matthew Laidlaw
One star cause of ongoing issues that never fully seem to be addressed or resolved. Took my Atlas Cross Sport in last week. Replaced all the coils and my check engine light is back on. Previously had replaced all the spark plugs then check engine came back on. Hence replacing the coils. The team at Auffenberg is professional but they | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Tanya Sherwood
The service department is very polite and helpful. I have a Taos that has had a lot of issues. Josh and the rest of the team take the time to look things over and communicate what was done. | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Shane Barrington
So I took my daughters Jetta TDI in due to not having any heat for the past year. Had a mechanic try all sorts of things last year with no positive results. The diagnosis came up with a faulty heater core which had been changed out three years ago. They did a great job with fixing the issue. The only reason for 4 starts and not 5 | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ john ladas
Mo Williams was great every step of the way! i love the car .. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Catrina Simmons
Brandon was great. He was patient when we looked at many different vehicles and made the car buying process a seamless transition. We left with a car we love. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Gabriella Stevens
Excellent customer service every time! I literally cannot ask for a better dealership!! I’ve said this before and I will always say it again, it feels like you’re interacting with family at Auffenberg Volkswagen :) | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Paul Lampe
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10/22/2024 12:00:00 AM | Google
★★★★★ Carina Denise Aguilar
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10/21/2024 12:00:00 AM | Google
★★★★★ Eric Ruwe
Fast competent friendly service! They know what they are doing. I will bring my EOS there again for sure. | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ jason haney
Nice place | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Arielle and Kevin H
Never have we encountered such HORRENDOUS customer service within a dealership. We drove 2 hours to have our VW serviced (with an appointment) with 3 young children. As soon as we walked in we saw an older employee loitering at the desk that sourly directed us to someone who was on the phone. Proceeded to wait 10 minutes without a wo | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Michael Fencel
Always friendly and pleasant to deal with. | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ Du Ce
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10/16/2024 12:00:00 AM | Google
★★★★★ Denise J
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10/16/2024 12:00:00 AM | Google
★★★★★ Jose Ramirez
Reasonable time to complete the service we requested. The lights and horn were repaired precisely to the optimal operation. However I think the horn repair/replacement cost was a bit pricy. Thus the reason for the 4 star rather than 5. | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ jason Pinkston
My experience was exceptional from my sales team to financing! No pressuring, all questions or concerns addressed! I will always purchase my vehicles from Auffenberg Volkswagen! | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Gary Greenlee
The recall reconfigure for infotainment system was quick HOWEVER now we've experienced static screen. It resets but a nuisance. | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Ezyrider
The best ! As always!! Thanks guys | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Eric Schmacker
Sales manager was really cool. Very informative. | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Cindy Rivet
Great customer service. Jay was really showing us the cars. Great experience ?? | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Brandi Sharp
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10/3/2024 12:00:00 AM | Google
★★★★★ Jerry Loeh
Everyone was very nice and professional and we were treated with excellent customer service.....most appreciated. | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Wendy Patterson
Auffenberg VW is always great. They just took care of an issue with a head gasket for me. They gave me a great loaner car while the work was completed. I always work with Josh when I'm there. I've driven vw most of my adult life. The service guys at Auffenberg have been there all that time and really know their stuff. | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ lucy murphy
Jay was really good to work with and answered all questions from the beginning. He was consistent and straight with us and it was a very pleasant experience. | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Kat Pepperd
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9/30/2024 12:00:00 AM | Google
★★★★★ SKELETOR618
Always friendly and helpful. Josh and Jeff are the best! Will always go there for service. Love VW's | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Jack Flowers
Josh, Jason, and Larry took great care of my 2022 Tiguan. I had the 60,000 mile services done. Prompt, efficient, and affordable. Thank you for the continued great service. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ tricia marburger
The service department was helpful and very responsive. | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Christy Wasson
Paul did a great job listening to what we were looking for and made it happen. Dereck in finance was fabulous! | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Nicol Wright
Mo was great to work with! | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ vicky payton
Third visit there service desk not willing to listen today, since I just shut up. I would not have gone back but there was 2 recalls on my car. Did not answer service desk twice. So I called sales depth of course they answered that one. They transferred call 2 to service dept | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Karla Cole
I arrived early for my appointment at the service department, there was a line but the staff was friendly and courteous. They continued to apologize for the wait because someone had called in sick. The technician at the desk helped show me how to reset an indicator light in my car after my oil change. The atmosphere while waiting wa | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Chris Whitten
Great service from the moment we stepped on the lot. No pressure to buy, just willingness to provide information and let us take our time to decide. Lots of options with many different dealerships under the same umbrella we were able to drive 4 different vehicles and make an informed decision with the same salesman. Mo was great the | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Sarina Oscar
Service manager Larry was very professional and helpful. | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Ed Auffarth
PSA. In case you're considering buying a new VW from Auffenberg you might want to give it some serious consideration. My 2023 VW ID.4 has been sitting in their service department since March 20th. They are unable to repair it due to unavailability of the necessary part. It's on backorder with no ETA. Meanwhile in Chattanooga they b | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Christina Burch
Brandon was excellent help and I would recommend going to Volkswagen dealership to anyone who want a reliable car ?? | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Matt Creek
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9/2/2024 12:00:00 AM | Google
★★★★★ Nancy Junge
Our experience in buying a 2024 Volkswagen Tiguan at Auffenberg Volkswagen in O’Fallon Illinois was great!!! Jay Reiger our salesman was so awesome to work with when negotiating a sale from start to finish!!!!! Jay never pressured us to buy but was very professional in talking to us about the Tiguan we were interested in. Highly reco | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Chuck Helm
Always friendly, prompt, professional service. | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Harry Fry
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8/24/2024 12:00:00 AM | Google
★★★★★ Hannah Brown
Jerry helped me find the perfect vehicle for me! Amazing staff! | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Shawn Housley
Had a great experience purchasing a 2024 Jetta. Brandon Sutton was amazing to work with. He was very straight forward and knowledgeable about the car and different options. We have purchased several cars through the years and this is hands down the best experience we have had. Kudos to Brandon and Texas for taking great care of us. | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Marc Seale
Unmatched service and professionalism. Thanks to Texas Crow and very special thanks to Paul Frayer. | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Philippe Breton
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8/15/2024 12:00:00 AM | Google
★★★★★ Daniel Lewis
I've had great and not very great experiences here. Last visit was absolutely terrific. Larry did a great job squeezing in the car for some additional work it needed and had his guys go the extra mile to diagnose some tricky issues. Couldn't be happier or more appreciative for how the visit went. One of my previous visits with a | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Weerasak Sangrujee
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8/15/2024 12:00:00 AM | Google
★★★★★ Melissa Gartland
Quick and easy. Highly recommend Mo! | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ Kevin Cook
Sadly I have to change my review. After an initial great buying experience, our car, with less than 400 miles on it suffered a manufacturing defect. Jay, the salesman said there's nothing that can be done and to contact the service manager Larry Haines. Larry will not return calls regarding a safety critical component of a new car th | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ Ezyrider
The best ! | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Valarie Hutchins
Always have positive experiences at Auffenberg Volkswagen. Staff is nice, environment is clean and pleasant especially while or if there is a wait while car is serviced. Service Manager is nice and shows genuine concern. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ James Brown
Larry was professional and got my Jetta back to me when expected. The team sent me a video inspection report that was impressive. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Phillip McClure
Was able to be get my car in and serviced in a timely manner; even though I did not have an appt. | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Linda May
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8/1/2024 12:00:00 AM | Google
★★★★★ Krystayl Culbertson
Jay Ringer was absolutely AMAZING!! Definitely would recommend him to anyone who is looking to buy a car. He was time efficient, and so kind! | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Dave Billingsley
For the most part, the mechanical repair part was first class. The people that work there, sevice writers and part department, are also first class. Trying to get through to talk to someone via the phone is another story and found that just showing up at the dealership is sometimes is a better option. A special shout out to Jeff Be | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Wylenthia Reynolds
This was my first service at this dealership. It is much closer to my house than the dealership where I purchased my car so since the warranty is up, I decided to take it closer to home. I thought the recommended service on vehicles was pretty standard, so did not bring all of the paperwork showing what work had been done when. It to | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Patty Hernandez
I always take my VW to Auffenberg for service. Josh Douglas does an amazing job keeping me informed on the process and he always explains needed repairs. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Gregory Cole
Jay was awesome. He walked us through the whole process. Fastest that I’ve ever bought a car. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Krista Eckert
The service department at Volkswagen is amazing. They are professional, personable, and listen to your concerns. Work was done quickly and accurately. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Kenneth Hearst
One of the best and fastest VW purchases I’ve ever made. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Randy Hart
It should not take 1 month to repair an "oil level sensor malfunction. No I do not like to call Service and getting someone in Calcutta or Bombay and being told it will take a month. No I do not like when the next day the salesman and I place a joint call to service and again or almost forced to learn Hindi. Abysmal. A car slightly | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Kevin Cook
Jay Rieger is awesome. | Read Full Review
7/24/2024 12:00:00 AM | Google
★★★★★ Billy Faust
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7/23/2024 12:00:00 AM | Google
★★★★★ Shawn Kennedy
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7/18/2024 12:00:00 AM | Google
★★★★★ Jimmy Wofford
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7/12/2024 12:00:00 AM | Google
★★★★★ Moses Chaba
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7/4/2024 12:00:00 AM | Google

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