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Heritage Volkswagen, Inc.

Heritage Volkswagen, Inc.

★★★★★(818)read reviews
4305 Jonesboro Rd, Union City, GA 30291
(770) 450-6507 Ask About Our Service Specials!
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Service Offers

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    $30 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
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    No Charge Installation with the Purchase of a Genuine VW Pollen Filter or Engine Air Filter*Click Here for Details
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    $10 Off Front Wiper Blade Replacement*Click Here for Details
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    $109.95 Oil and Filter Service*Click Here for Details
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    $25 Off Genuine Volkswagen Battery*Click Here for Details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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    $35 Off Set of Four Tires*Click Here for Details
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    SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19Click for details
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    VW Service Credit CardClick for Details
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    Get a $100 instant rebate 5 Click Here for Details

Map & Directions

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed
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Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

  • Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
  • Daily Convenience Flexible hours. Online scheduling. Service Xpress.
  • Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
  • VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.
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Customer Reviews

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  • ★★★★★ Belowthedrone
    | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Pamela Francis
    I recently purchased a vehicle from Heritage, and I have to say my experience was truly shaped by my salesperson, Mark. While the dealership itself felt a little glum and not the most welcoming environment, Mark completely changed that for me. He was a ray of sunshine—full of humor, knowledge, and genuine energy that made the whole p | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Vernon Burt
    It’s very difficult to get a hold of someone while they have your car. Voice messages go unanswered and it seems like they’re not always being forthcoming with information. I’ll travel north next time I want to service my Volkswagen | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Eugenia Lartey
    I had a great customer service experience at Volkswagen of Union City. | Read Full Review
    4/22/2026 12:00:00 AM | Google
  • ★★★★★ Shannon Howell
    Absolutely Amazing experience, thanks to Mike who went over and beyond for me, I really appreciate him! | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Princeton Mcgrady
    Dennis was very helpful, and gave me the most absolute “Best” Customer service experience. That I have experienced, in a long time. I felt cared for, reassured, and without a doubt there was no hidden agenda. The price for my car was very affordable, especially for 2022 with all the Bells and Whistles. Once again Thank you for the Bo | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Anastasia Urgent
    Quick and efficient service. Ramsey did a great job keeping me in the loop along the way. He is very personable. They also provide you a video after they service your vehicle with a detailed explanation which puts your mind at ease and make you feel Included In the process. Thanks a bunch. | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Zachary Kempf
    Friendly staff Courtney was a fantastic salesman definitely recommend him. All around good experience. | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Marie Page-Hargrave
    Very disappointed upon arrival for my Monday morning appointment I specifically told the service person the engine light was on. The service advisor later called to say I needed 2 new tires so my vehicle stayed overnight but would be ready for my 1p.m. appointment on Tuesday. After sitting in her office to make payment as we are walk | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Class Morgan
    Initially the first service person I spoke to was very rude and dismissive. However, Mr. Love stepped in and provided excellent service. | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Quanita Garner
    Quality and excellent service. | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Yvonne J
    | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Michael Brown
    Lamar had amazing customer service and was very transparent throughout the whole thing and he helped me with what was needed. 10/10 experience! | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Daysnights Wknd
    | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Sam Williams
    | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Shawna Daffin
    Breanna made my experience with Volkswagen simply marvelous, easy process I was in and out Within an hour She communicated with me throughout the whole process, gave me all the information that I needed I will be referring my family and friends to her! | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Christy Dunbar
    | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Tiffany Francis
    Car was ready it was real fast Service is great! | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Ralph David Jones Jr
    Great service and customer support. | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Stacye Wallace
    I had a great experience getting my oil change with Derrick. He was professional, friendly, and made the whole process quick and easy. He explained everything clearly and made sure my car was taken care of without any hassle. I really appreciate the excellent customer service and will definitely be coming back! | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Luis Salkeld
    Excellent service, Mike es very helpful | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Angel Brown
    If you need service ask for Derek!! He was wonderful to work with and very accommodating! He even went out the way to have my car cleaned/washed!! 10/10 | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Joe Aycock
    Friendly staff and clean waiting room. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Jessica Johnson
    Lamar was great. The service was fast, friendly, and he communicated well every step of the way. Thanks Lamar!!! | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Lonnie Turner
    Great experience | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Lynda Grofe
    Great customer service and value! Thank you for washing the car, too! | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Miguel Aguilar
    Estuve ahi para ver la Tiguain y me trataron bien. Son atentos y buscan atender todas las dudas que surjan. Gracias | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Cheou Leung
    WiFi too slow. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Jasmine Scott
    My experience was quick and easy. Lamar was informative, helped save me some expenses & very professional. I’ll definitely be back. | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Burton Bucher
    Easy AND quick process to purchase a CPO Jetta yesterday. The entire team was great. | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Edith
    Everyone was so wonderful. I m so grateful for my advisor he’s such a wonderful guy. Thank you. See you next time. | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ The Bills
    I never thought I’d be able to get a brand new car on a barista salary but Mark made it happen… and shot these great pics of me and “Tiggy Blue” | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ James Carter
    The service was great and the service technician was great and told me what they had done ! | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Angela
    My service tech was excellent and very easy to talk with . The wait time was not long at all! | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Broderick Stevens
    Work was done the right way and fast! | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Cassy Mckoy
    Mike was great to work with and had my car back to me repaired the next day | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Darron Bacon
    Excellent service. Mr. Love was very professional and helpful. | Read Full Review
    4/12/2026 12:00:00 AM | Google
  • ★★★★★ Mark Morin
    | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Darlene Brown
    Mark at union city was so sweet and helpful he handled everything fast I was in out in no time | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Elder Joshua Enterprises
    This Dealership is one of the TOP VW Dealerships in the Metro-Atlanta area. The Customer Service here is AMAZINGLY AWESOME!!!! | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Kwaku Tuffour
    | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Helen Arnzen
    Very attentive to my questions and treated me with kindness and courtesy. More than very satisfied overall. | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Lionell Thomas
    The service representative was very customer friendly and professional. | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ Domenique Ross
    | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ beatrice Peterson
    Always fast and friendly. Lamar was a great service manager to work with. | Read Full Review
    4/10/2026 12:00:00 AM | Google
  • ★★★★★ Tysiah Tarter
    Been coming here for years, always good customer service and never feel like they are trying to make you get extra work done when you need service. I had the pleasure to work with Lamar Love this morning for an oil change. He was super sweet and helpful as I had my 1 year with me, major shoutout to him.. truly appreciate it. The visi | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Jordan Clark
    They are always amazing! More than willing to answer any questions I have, keep me updated on vehicle status through out the process, and have a very nice waiting area. The maintenance video they send is also super helpful and reassuring. | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ ChocoStarrLiz
    Car service was easy and straightforward. Ramses was kind, professional and helpful. He explained everything clearly and didn’t push me to get any services, just informed me and let me make the choices I needed. Great experience. Do wish they washed your car after, like some other dealerships. | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Shavonda Nathan
    I would like to recognize Sir for his outstanding professionalism and genuine care at the dealership. From the very beginning, he has gone above and beyond to ensure not only that my needs were met, but that the entire experience was smooth, transparent, and stress-free. Sir is attentive, patient, and highly knowledgeable. He takes t | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ M Gilbert
    My initial intake was hectic at the end of the day even with an appointment. It was over 20 minutes before I was even acknowledged | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ darrell dee
    I made an appointment for maintenance service at this dealership. They took my car in on time, explained in detail the work that would be done and provided up front pricing so I could make a decision. They took care of my repairs in good time and go me back out on the roads. Ramses gave great customer service. | Read Full Review
    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Bianca Dominique
    I’ve tried with this dealership for almost 2 years thinking maybe it was just a bad day or whatever every time I went. Today is the LAST time. Had a morning appointment to replace a part that was in stock (called the day before to confirm since original appt placed was somehow not in the system). Get there and person was ‘unsure’ if | Read Full Review
    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Jeffrey James
    Car Serviced in timely manner. | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Terri Gaddy
    I had an excellent salesman Moe. He was very professional and explain everything about buying the car I bought. | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Sequoya Finch
    I had a great experience when I came to get an oil change and tire rotation. The wait time was average but I able to relax in the theater ?? Laura G. was vey welcoming and pleasant and provided great customer service! | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Kimberly Dameron
    Clean and friendly service | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Soreya Spurley
    I had an amazing experience from first contact with Que. I told her what I was interested in and how I wanted a seamless experience and she connected me with my salesperson Milton and he delivered beyond my expectation! Mike assisted me through the financing process, he was great & straight to the point. I am delighted that I chose t | Read Full Review
    4/4/2026 12:00:00 AM | Google
  • ★★★★★ jorge torres
    | Read Full Review
    4/4/2026 12:00:00 AM | Google
  • ★★★★★ Kent Coe
    We had an appointment, but we still had to spend 2.5 hours for a regular service. Just didn't seem like making an appointment meant anything. This dealership has more business than they can handle. | Read Full Review
    4/4/2026 12:00:00 AM | Google
  • ★★★★★ Shelia Nixon
    Micheal is my advisor at VW Heritage very professional and accommodating. Always greet you with a smile and very knowledgeable. VW Heritage is very accommodating while you wait offering a movie theater, kid's area, and a separate room for customers to work on their laptops etc. while you wait. The service is impeccable! I am never | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Adrienne Williams
    Ronald provided great customer service. Thanks for a great experience. | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Judie Totten
    Excellent | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Lashell Taylor
    | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Jerome R
    The best service ever. In and out with new car purchase. Salesman Mark is the best. He is a pretty cool guy and will get you in the car you want. | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Fannie Dixon
    | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Monica Brown
    | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Malcolm Gary
    | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Michelle Pitt
    My recent purchase of my Volkswagen Tiguan from Heritage Volkswagen of South Atlanta was nothing short of exceptional. From start to finish, Brianna delivered a seamless, elevated experience. Her professionalism, patience, and attention to detail made the entire process feel effortless and intentional—not rushed or transactional. Sh | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Latina Brooks
    Very friendly and professional. I noticed everyone that was waiting on service was regularly updated and informed by their service advisor. Love it!! | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ Gr8cake
    I had a great experience buying my Certified Pre-owned 2025 Jetta and dealing with Breanna. My interactions included great customer service and professionalism from Breanna and the gentleman who handled my financing paperwork. I highly recommend Breanna at Heritage Volkswagen and look forward to buying a new car with her in the fut | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Tea Jay
    I had a great experience with the service provided by Mr. Love. He took the time to listen carefully to my concerns and communicated effectively between me and the technicians. He ensured that all issues were fully resolved before I left, which I truly appreciated. | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Jesse Pratt
    Prompt. Easy to work with. Professional staff all around. Great experience. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Sandra Brown
    Fast, efficient process to purchase our new vehicle. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ April White
    Waited awhile but staff was very pleasant and accommodating with working out great deals and customer care. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Dannie Lockett
    | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Sharnell Hustler
    Best customer service ever | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Amiyah Williams
    I had a great experience with Mike at Volkswagen Heritage! He always goes above and beyond to make sure my car is well taken care of. Mike is not only knowledgeable, but he’s also honest and genuinely looks out for his customers by helping me get the best deals on maintenance. It’s rare to find someone so reliable and easy to work wi | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Sheila Cooper
    Your team has been so helpful with my car and with leasing a second Atlas. Thank you for your kindness shown to us. | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Heidi Rudolph
    Had a great experience at this location! Called the day before and spoke with Darrick who was super gracious in answering all of my questions & booking my appointment. Once I arrived I was also greeted by Darrick who was my service advisor. He made sure I was aware of what was going on with my vehicle as well as all the warranties th | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Debra Lowmiller
    | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Edwin Cooper
    Our lease came through the service by Mike in the service department. He took care of us and introduced us to Milton in sales who helped up secure our 2926 Atlas lease. Mark working with Milton and Mike in finance made our day enjoyable. God bless your culture at Heritage. Dr. Edwin m. Cooper Jr | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Tiffany C
    Go to Mark!!!!!!!!! 1000 ???????????? Best Customer/Sales Service you will ever get!!!! | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Grainny
    Everyone was super nice and everything was done in a timely manner. Nothing pushed, only politely suggested. Big win for me, I don’t know about the rest of yall but if anything gets pushed it’s the quickest way to get me to find the door and never return. I’ll be back to Heritage VW. | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Chris Barry
    The whole team was great and the process was smooth. Sir went above and beyond to make sure I was taken care of. Couldn’t have asked for a better sales rep and buying experience | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Pamela Preston
    Very nice experience | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Christus Chimaroke
    | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ MARRTEEN GUY
    As crazy as it sounds, I drive an extra 15 minutes out of my way to go to this Volkswagen dealership. The staff is pleasant and knowledgeable, and if I need a loaner, they actually have them available. | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Alvis Sims
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    3/29/2026 12:00:00 AM | Google
  • ★★★★★ LOWIE74
    | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Tabetha Turner
    Update: Our experience on the day we purchased the car was great. It’s been all downhill since then. Poor communication and no follow up. Disappointing experience and disappointing to have to change my review. I’ve learned a lot for future experiences. Five star experience. I had the pleasure of working with Courtney when purchasing | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Baron “MR DEE 142” Delaigle
    Each time I visit I left there with something not resolved or not fixed even after bringing it to the advisor's attention. | Read Full Review
    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Candice Harmon
    | Read Full Review
    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Stephen McDaniel
    Mr. Lamar Love was great. | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ ajett50
    | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Donna Turk
    Excellent service provided by Lamar. He kept me informed about my car and when the service would be completed. | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ A NR
    | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Christopher Wilt
    Friendly and quick! | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Caio Silva
    | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Sandra Scullark
    Darrick provided great information regarding my next tuneup which is 100k miles. He was very personable and gave great service. The customer service keeps me coming back. | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ arianne hunter
    Great service!!! | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Pedro Garcia
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    3/21/2026 12:00:00 AM | Google
  • ★★★★★ assih prince
    | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Frances Turner
    Best VW in GA. | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Kalisha Haynes
    Courteous and friendly. Very knowledgeable. They went above and beyond to get the issue resolved. They informed me of what was going on and gave me realistic explanations. I will be getting my cat serviced here from now on | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Steve Mrozek
    Mike Betsill was great and upfront with details of services performed! Thank you! | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ BJ Westbrook
    Laura is always great to work with. This location is fast and efficient | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Joe Raymond
    | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Haig
    Excellent Service. | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Emily Forkel
    Great service expierence | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Armando Perez
    Everything ,kindness ,fast.. everything good | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Diamond Motley
    | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ James Stroud
    | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ kevin walker
    | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ María del Pilar Osorio
    Excelente servicio | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Vickie Hicks
    Service was great and wait time was shorter than expected. Thanks Darrick Hudman!!! | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Charlie Harris
    I took my 2018 VW Atlas on thirsty 3/12/2026 and picked it up on same day the service was done quick and great service very good service repair very quick thank you Ramses Blalock | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Deshawna Howard
    | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ J Brewington
    Sales person Dennis and Sales Manager Corey were such a delight to work with! I would have rather done all the financing paperwork on a computer as the finance associate could not have been more off-putting. Maybe that was by design. Luckily that interaction was the very end of the journey. | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Ray Covington
    Battery was exchanged quickly. | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Qlife TV
    | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Positive Beatz Negative
    | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Arvind Sarathy
    Bought my first VW from Heritage and could not be happier! Came in for my first free oil change and was completely taken care of by advisor Darrick Hudman. He was very knowledgeable and had me out in no time. What a great experience!! | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Esther Stephens
    Darrick L Hudman very professional He was very detailed about service I needed for my car. He made me feel like family. That one family member that you can go to about anything. Keep up the good work Esther | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Allana Green
    Darrick saved my day today! He saw me spiraling with stress from another’s dealerships mistake, and helped me walk out of the service department later in the afternoon with a huge smile on my face. He truly cared for me and my situation, something we don’t often expect anymore. If you need a service representative, I couldn’t recomme | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Glorida j
    Derrick was very polite and knowledgeable. He explained things in a way I could understand. They we t e pretty quick as well. | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ William Devlin
    Amicable, professional and seem to be very knowledgeable, I won't know how great the work is until a future time.. things are working great for now but only the future will tell.... they present themselves well. | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ lisa gantt
    Great service! My service advisor Mike is the best! | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Sandra Kinsey
    I have always had a very good experience at Heritage Volkswagen | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Steven Franco
    | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Janis Striggles
    I consistently rate the experience of Heritage Volkswagen of Union City with a perfect 5 stars, frequently highlighting the exceptional professionalism and attentive care provided by the staff. In particular, services managed by Darrick Huffman are characterized by a smooth, hassle-free process that prioritizes customer satisfaction | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ hj hh
    Nate is great help! | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ carlos mendez
    I had a very bad experience with this dealership. I went there for a diagnostic and they told me the car needed a new engine wiring harness and that they had to overlay a sensor and bunch of other nonsense stuff. They quoted me almost $5,800 for the repair, which made absolutely no sense for a car that is barely worth $5,000. They a | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Tiphanie Lee
    | Read Full Review
    3/8/2026 12:00:00 AM | Google
  • ★★★★★ Avrielle Hinds
    12 years of excellent service! Mike always takes great care of me. | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Arlando Hadden
    Came in to get my car serviced for the first time. Darrick was my service advisor and very helpful. He let me know everything they were going to check why. Process was smooth and i plan on coming back in the future. | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Travis Howard
    Service was very good and fast. Nate was awesome, really helped me get in and out All that being said $150+ for an oil change, no car wash(they used to do that) and windshield wiper fluid not top off. I’m told almost every visit of low brakes even after they’ve been changed. Nate’s service is good he tried to look out but I don’t thi | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Kimberley Landers
    My experience with Heritage Volkswagen for my 20,000-mile service was nothing short of phenomenal. My service representative, Mike B., always goes above and beyond to ensure that all my mechanical needs are met and that I feel comfortable during the waiting period. What truly set Heritage Volkswagen apart was when the technician who | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Frazier Brian
    It was a great experience thanks | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Amil Bowles
    Over the past 5 years I've had my car serviced at Marietta Chamblee and Austell. Union City VW by far provides the best service. Service Manger Nathan was exceptionally professional and knowledgeable. I highly recommend Union City for any VW service needs that arise. | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Curtis
    | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Mona Dorsey
    Dennis L. was the salesperson I had the pleasure of working with. He was very professional and attentive to the things that I was looking for in a vehicle. I am very pleased with the choice I made in coming to Heritage of Union City. | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ King Perdue
    I loved my first experience with buying a new car. Bre made me feel comfortable and confident about what I was getting and I love my new Volkswagen Jetta 2026.! Thanks Bre will be back again….. | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Jasmine Terrell
    | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Kenya Peck
    Great customer service..Nate and Laura are the best, always going the extra mile to make sure my experience is a good one. | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Aye phaphol
    Quick negation with smooth transaction | Read Full Review
    3/2/2026 12:00:00 AM | Google
  • ★★★★★ Nakibiyah Victoria
    Mike and his team were great at assisting me with my recall service; however, I did feel like I paid an additional $177 for a diagnostic service that stated the exact same information that I received from the free AutoZone diagnostics that I had done the day before. I provided Mike with the AutoZone paperwork for review and he stated | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Toria Prather
    | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Sean Rust
    Helpful, courteous, knowledgeable team. Explained the process from start to finish and even sent a video with commentary! | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Andrews Owusu
    The best place to shop, with no hidden charges. I enjoyed trading with you | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ David Campbell
    IF YOU ARE BUYING A BATTERY READ THIS!!! **BEWARE** The WORST dealership experience I have had in my 20 years of owning a vehicle. Called to get a price on a battery. I wasn't asked the year make or model of my vehicle. Instead I was asked by Ramses what features my car had such as lane keep assist or frontal collision. He then quot | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Savior Film & Entertainment
    Good service | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Olivia Wilder
    My sales rep Milton made this flawless. He had the car outside and ready when we got there. It was not a long drawn out ordeal. It was a very pleasant visit and I love my new car thank you Heritage Volkswagen, Milton thank you. | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Teresa McLaurin
    Excellent | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Crystal Holmes
    | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ T Powell
    Very quick process. Service was great and handled with care and precision. | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ L. Bradley
    Service was excellent. Zero hassle to make a sale. Willing to work with me as a customer. Accommodating on the price. Everyone received a great deal. Did I mention excellent customer service? VW wasn't my first choice in the list of cars I was considering to buy but the service received initially on this sale was worth it and I look | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Southern Crafter
    Great | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Lisa Jackson
    Service Advisor Ramses kept me informed about the process, costs and estimate time of service. He was very kind and cooperative. | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Robert and Debbie Tuck
    I appreciate this service department! Very communicative and listen to any concerns that I have regarding my car. Getting checked in and checked out is even a smooth process. | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ TRAP FOODZ ATL
    The theater room was the best part lol...I watched movies the entire time in a lounge chair...I was too comfortable.... The wait time I didn't realize lol | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ David Tucker
    Brought my daughter's 2013 Tiguan in to have the clock spring replaced under the VW Warranty extension. The repair was completed but I was informed upon checkout that all of the steering wheel components were not working due to a short and that the steering wheel would have to be replaced ($1,285) before it would be fully functional. | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Franz Kenny
    | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Mark Perryman
    I definitely enjoyed my experience of Volkswagen. They did the best to help me get everything. I need shout out to Sedrick a great salesman definitely recommend this professional place | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Jimmy
    This is my 6th time buying a car from this establishment and they are by far, the BEST! BEST IN SERVICE, CUSTOMER SERVICE AND PATIENCE. Ask for Milton and tell him, I sent you! | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Felicia Simmons
    The service coordinators and technicians at Heritage Volkswagen were polite and courteous. The service was completed in a timely manner and I was completely satisfied. | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Tisha Lady
    | Read Full Review
    2/20/2026 12:00:00 AM | Google
  • ★★★★★ Hannah Bethea
    A very friendly environment with nice amenities to use while waiting for the work to be done on your vehicle. Not a long wait and they were able to schedule my oil change the day I called. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Edwina Sellan
    Heritage VW Union City, Mr Mike Betsill, Service Consultant, always a job well done. #1 Great Customer Service! #2 Awesome job in car service & repairs | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Willy Hernández
    | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Alecia Danielle
    Service Side is amazing !! I was in and out and my appointment time was upheld ! AMAZING TEAM! Thank You ?? | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Keith Hines
    Arrived late afternoon and was greeted by Milton, who was excellent and patient as I asked questions. He had great customer service skills. He even stayed late to ensure the deal was closed. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Tamara Toth
    | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Jakaela Williams
    Breanna and Sydney were the best! Amazing experience from start to finish. Fast and easy process, they really worked with me. Great deals, lovely staff, and excellent customer service. Highly recommend! | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Nate Parcels
    Great customer service, really good experience from buying the car to my first service so far! | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Marcel Roberts
    Excellent service | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Kyle Downey
    | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Sufi Laghari
    Lura was great service and caring person | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Samantha Daugherty
    First time here. Nate was amazing and communicated with me through out the whole process. Nate was not there when I came to pick up so Mike stepped in for the hand off. He went over everything with me about my car, the bill, what services were done and asked if I had any questions. Overall service department is top notch. Thanks! | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ charles houser
    Mike Betsill was absolutely the best service rep I have ever had dealings with. Communication and professionalism were 10 out of 10. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Erica Williams
    Excellent experience with the most personable and knowledgeable staff. Made for a quick and seamless buying experience. Very proud to be a Volkswagen driver now. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Valerie Harris
    | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Brittney Hampton
    | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Charles Henry
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    2/19/2026 12:00:00 AM | Google
  • ★★★★★ D Sharp
    Recommended services included a service they provided already and would charge me again for the same service. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ jean-claude roger Avin
    Very clean knowledgeable service representative, not too much on the wait time. | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ guido sparla
    Fast professional service | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Eric D Taylor
    My service advisor Laura was absolutely amazing! Very professional & knowledgeable regarding my services for Volkswagen & warranty information ???? | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ nicole stewart
    | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ John
    Enjoyed working with Nate | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Mary Thilman
    Interaction with Sarah, Breanna, and Sales Manager, Corey were all exceptional for their professionalism. | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Victor Highsmith
    Very quick process. Making the experience easy and effortless. | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Kristin Boland
    I just bought my 6th car from Heritage VW. I had a complicated challenge with a trade in that was located in Vegas. Corey and Milton helped me work it all out and my daughter will be getting a certified reliable car next week when they will also pick up my trade. I couldn’t be happier with the level Of customer service! Thank yo | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Bargain Hunter
    Great service, technicians very friendly | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Jasmine Clyde
    I had an AMAZING experience at Heritage Volkswagen! From start to finish, the entire team made the process smooth, stress-free, and actually enjoyable. I just purchased my first VW, an Atlas Cross Sport and I couldn’t be happier! A huge shoutout to my salesman, Milton, he was patient, knowledgeable, and truly listened to what I want | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ 2stanley1
    Excellent | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Taurus May
    My engine light came on made an appointment, met with Mike he was able to find the cause communicated with me on what process was needed to find the issues. Got my Tiguan back in two hours. Thank you Mike for assisting me today. | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Verinda Blakely
    The service was very well they fed us breakfast this morning gave us a coffee juice Gatorade water I enjoyed the service today I always do they always say good care of me | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Amadi Dannette
    Pretty good. I thought they were going to detail my car. No vacuum on the inside at least and still forgot to put windshield wiper fluid in my car. My second time having a service, and requesting it for it to still not get done. Other than that, everything went smoothly. | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Blake Carroll
    Bought a car within a week was leaking oil dealership/management did not seem to care | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ smitchiv
    Heritage VW was the best experience I have had with purchasing a new vehicle. The atmosphere was 2nd to none; professional and pleasant at ALL levels! The team left no rock unturned, they exceeded ALL my expectations! Thanks for a stress free experience! Mr & Mrs Mitchell | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Kadare Gold
    | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ c.marieee __
    I was able to book an appointment online with no issue. My repairs were fast I only waited an hour. Every time I come everyone is always nice and helpful. | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ TERRIE BOWEN
    So far so good. I always get great service from the employees at Heritage VW in Union City Ga. | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ DNice
    Remsem the service advisor got my car done so fast and knew what was the issue was I’m so grateful the car finally got fix when other dealerships didn’t I highly recommend them thx so mich | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Milton Brown
    Dennis Laryea was a tremendous salesperson for us. He was warm, informative, helpful, and transparent. He provided such a great customer service experience to us before that we sought him out again and with great outcomes. Thank you again, Dennis! | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Nezulah Jones
    The process was fast and easy and I love my new car | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Larry Hendricks
    | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Dee Murphy
    I've been going to Heritage VW for 13 years. Our service advisors are Darrick and Ramses - they always take care of me and my family! When I buy my next VW, I will go and see Dennis up in the showroom:) | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Asia
    Milton was the best! Great customer service and very helpful! | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ BILL HINSON
    Efficient and helpful | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Judie Totten
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    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Ronnie Knight
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    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Ira Almond
    Courtney was very patient and professional throughout the sales process. | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Chernor Barrie
    They handle my deal very well check them Out if you looking for a good reliable car | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ c-fabian sharpe
    | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Kathy Carroll
    We paid 17,000 for a 2016 truck with very high miles. It wasn't until we drove home that we discovered multiple issues with the truck. Three weeks after purchasing the truck we had to put it in the shop for oil leaking near the radiator. I would NEVER recommend this dealership. | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Ebony Cooper
    I had an amazing experience at Volkswagen! From start to finish, the customer service was top-notch — everyone I interacted with was friendly, professional, and genuinely cared about helping me find the right car. The entire process was smooth, stress-free, and actually enjoyable. I’m so happy with my purchase and can honestly say th | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Juan Mercado
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Lindsey Brockert
    I called and made an appointment the week of to get my Jetta serviced. It took less than an hour to get checked in, oil change, and tire rotation. I ordered floor mats. I received one phone call letting me know they were in. When I picked my mats up it was less than 5 minutes to pick up and continue about my day. Nate was my service | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ annette mims
    Great experience from the moment we entered the showroom. The sales person Milton was knowledgeable and provided us with different options for car purchase. He was detail oriented and led us thru the process. The finance person Corey was super helpful as well. Very positive experience ?? | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Tiffany Biggins
    Wonderful experience! Milton was very knowledgeable about my 2025 Atlas. Great Service | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Derreka Thrower
    Ramsey always makes me feel better about spending all my money ???? but seriously, he’s a down to earth professional. Thanks HVW of Union City. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Robin Alvarez
    Always loyal to VW Heritage dealer. Always treated very well and great support for my need and wishes | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Karen LeBlanc
    A pleasant and professional experience! I would not hesitate to recommend Heritage Volkswagen. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Erica
    Looking for a new whip!!! Well let Heritage be your first choice because weather it’s your first time or second time buying a car each time should be an experience and that’s exactly what you get Top tier service | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Felicia Furlow
    Great experience | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Erica Dobbs
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Austin Dean
    Nate was exceptional as always. Such friendly service. I would recommend Heritage VW to all my family and friends. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Veronica Hendricks
    John at Heritage Volkswagen was AMAZING!!! He got me in & out, got me the car that I wanted, didn’t try to over sell me, was very knowledgeable & answered all of my fiancé & I’s questions. My price was exactly what I wanted and expected and they even negotiated! I might stick with VW for the rest of my life ????? | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Joe Tillery
    An extremely well run service department. An inviting and well equipped customer waiting/lounge area. More than cordial service reps. Simply nice. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Mario Swain
    I enjoyed the service they provided. They say it would take 3hrs but didn't seem that long. I will continue to shop and get my vehicle fixed here. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Peggy Campbell
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Shannon Howell
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Shaquelle Smith
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ naudia torrence
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Carla Civita
    Darrick was attentive, kind, and knowledgeable when I took my car for the 10K service this week. The team was on time and the waiting room at the facility was clean and comfortable. I will certainly be back! | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ ana margaux
    The experience was excellent, with their customer service being the standout. Christian in sales and Brad are especially lovely. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Sabrina Vigil-Rodriguez
    Robert and Mike were great! Very professional and attentive to everyone there. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Joeann Smith
    My experience at Heritage VW was very good, my sales person was knowledgeable of the product. He was a joy to work with. I Will use his services again | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Kristhian Vejarano
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Breyonna Young
    I had a great experience with Ms.Trellis!!! Ask for her when buying your next car!!!!! | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Michael Williams
    Excellent customer service and top tier waiting area ???? | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ kenneth railey
    Always professional and helpful | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Lindsay Bietz
    They even vacuumed out my car and washed it before returning it to me. Great! | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Mark Bivins
    Great experience, Dennis, Que and Kyle all made my family and I feel comfortable and relaxed. They all worked hard to get us the best deal. We love our new vehicle. Thanks Heritage Volkswagen. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ James Buerstatte
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Angela burns
    Awesome experience and professional employees and listen to my needs and concerns and recommendations on the best results based on my budget and what was a critical repair. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Tabetha Turner
    Five star experience. I had the pleasure of working with Courtney when purchasing my new vehicle. His attention to detail, his knowledge, his customer service were all amazing. I’ve never had such a stress free experience when purchasing a new vehicle. Amazing! | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Jessi Harper
    Quick! Easy!! | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Pamela Preston
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Henry Darden
    Best experience I've ever had. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Wanda Forehand
    Curtis was extremely professional and knowledgeable. He made my process easy and efficient. Although I was anxious, he answered all my questions and concerns. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Murice Brooks
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Karina Gurrola
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Robbyn Ingram
    I took my car in for an oil change and received excellent service! I was in and out within 30 minutes. I’m very pleased with my experience. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Kay-Ann Williams-Silien
    Great service, great prices and very friendly staff. The manager Mike and sales representative Courtney Gale did a great job selling me my dream car. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ JORGE
    Always good oil service. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Antonio Johnson
    Great experience. Good customer service! | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Jessica White
    Service was amazing. I brought my vehicle in that I purchased at another dealership for a used car inspection. Darrick was very informative and gave me a lot of great insight. They helped me catch an issue with the vehicle that was not caught by the dealership I purchased the car from. This decision saved me thousands of dollars. Def | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Alexandra McCoy
    Great shopping experience! Courtney was a saint, super knowledgeable and patient. Best Car buying experience I have ever had and I absolutely would recommend Heritage Volkswagen to anyone looking for a non stressful, zero pressure car buying process. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Joel Frasier
    Mike was great, knowledgeable and professional! | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Lou Thomas
    An excellent service experience. All members of the staff were courteous, professional, and efficient. Clear explanations and expectations were set and met by Darrick. Can recommend without any doubt or reservation. Well done. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Jill Thompson
    We had a wonderful experience as we always do! This is our 4th Volkswagon and will continue to purchase flfrom Heritage. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Irving Jones
    Great customer service in a friendly environment championed by Mike. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Cheryl McClendon
    Glory and honor to God for leading me to this dealership. This was by far the best experience I've ever had at a dealership. It was a no pressure, no hassle experience!! I would recommend anyone looking for a vehicle to give these guys a try. Everyone one that I came in contact with was friendly and personable. Be sure to ask for De | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Denise Willis Staley
    Great place to take your car. The staff is great and on point with everything. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Kevin Gonzalez
    Pretty great I would say I love my golf it was the best deal I could find around me very happy with my purchase. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Alonzo Jackson
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Grisella Romero-James
    Christian was super professional and amazing throughout the whole process understanding our needs and giving 1000% at all times | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Carlos H.
    My wife and I sales rep. Courtney was great. Him and the sales manager were able to get my wife out of a vehicle. She was underwater with. We were able to work out a payment plan that met what we were looking for when other dealerships gave us bad options or did not want to work with Our trade in Courtney and the sales manager work | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Queen Robertson
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ beatr spen
    I would like to sincerely thank Sales Consultant Dee Holness for helping me find a car that truly fits my family’s needs. Dee went above and beyond throughout the process and even took the extra time to print all the necessary insurance information for me. His professionalism, patience, and dedication made the experience smooth and s | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Lauren D
    Fantastic out-of-state purchase experience at Heritage VW of Atlanta! I called on a Monday and had keys to my 2025 VW Tiguan SEL R by Saturday. Courtney, my salesman was very knowledgeable, genuine, and never pushy. Corey, the sales manager worked closely with my bank to ensure a smooth transaction, and Mike made the paperwork easy. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Frederick Cason
    The service I’ve received at Heritage VW South has been excellent. I have generally taken my car in for specific repairs or for routine maintenance check ups on several occasions in the past year or so. In particular, the time spent with explanation of my problems and costs and benefits of their being addressed on multiple occasions | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Marcia Dunbar
    Mike is the Man! He keeps my Tiguan in shape and lets me know what will be next. My car still runs like the first day I drove off the lot. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Nathan
    We’d just relocated to the U.S., so we needed clear communication and a simple process. Corey and Courtney were excellent. Friendly, easy to deal with, and quick to respond whenever we had questions. Most importantly, they found us our ideal car and made the whole thing feel straightforward from start to finish. I’d happily recomme | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Brooke Ballard
    Derrick(sales) Mike the financial manager and Corey the GM were fantastic. We are very pleased with our Tiguan purchase. Mike was so quick and efficient. In the past it has taken me no less than 4 hours to buy a car. After we made the decision to purchase the financing was complete in less than 45 min. Sydney in sales also played a | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ volkan akkaya
    Excellent service, the service advisors were very polite and very helpful, this is my new go-to place. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Edith
    Everything was great. Need to praise Dennis, outstanding in his job, he is the mastermind of this sell. Thank you so much. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Victoria Prather
    Mike and Heritage have been extremely instrumental in getting my car back on the road and getting me out of that uber! | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Keriene Johnson
    Mr Ramsey was very detail and professional about the issues that I was having with my car and he made sure I was taking care of. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Puleo
    Nate was excellent. Service was prompt. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Leslie Davis
    Helpful, friendly and assuring | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Noel Forrester
    Made an appointment to have a safety recall repair performed. After the recall repair was performed, the service tech recommended that my brake fluid and coolant needed to be flushed because they were both “dirty”. My son and I flushed the brake fluid and coolant about 1,500 miles before the repair so they were not “dirty”. They sa | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Steve Thompson
    Excessive wait time in service department. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Jann Giraldez
    Very bad experience. I requested an inspection at the front left tire because since I purchase the car have a squeaky noise inly when is moving forward and neither the manager or the service advisor take it seriously. I had my maintenance in nov 2025 and when I went two days ago, they told me that iI have to change the air filter. Wh | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Ronald White
    Sooooooo, I got the car back... $251 for the key, and $125 to program it (They didn't tell me about the $125!) I got a call this morning and the service advisor says (and I quote), "Just have your car towed here and we can program the key in 30 minutes and we can arrange payment..." So I scroll through my bank information and tell hi | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Mr. Victor B. Calhoun
    Excellent selection and prices. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jackie Curry
    Nate was very helpful and passionate. Very helpful in finding out what was wrong with my radio. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Ravi Patel
    I had a scheduled appointment with your service agent Michael. Prior to the appointment I called and happened to speak to Michael. At the first go over the phone I found him so welcoming and friendly. He listened to all my questions and concerns so patiently regarding my vehicle. He answered them all to my satisfaction and asked me t | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Bettye Adams
    Mike took great care of me today. I was in and out in no time he kept me informed.\nOf my car repair and also pulled up some information for my next car maintenance plan. Great job, Mike. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Richard Rodriguez
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Gardner
    Very good customer service. I can't say enough about them???? | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Terrica Osby
    Every process was smooth no haggles honestly business and laughter with my purchase.! What a great staff.Very pleased with my purchase. From the initial pleasant call from Que to set up appt to actually meeting my sales guy Sedrick to finalizing with Kyle I felt at home.Best purchase EVERRR!! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Arlene Valencia
    I can’t say enough great things about the team at Heritage VW and how they’ve eased my mind about purchasing a vehicle sight unseen. Milton is top notch, the bar. He communicated effortlessly, providing full transparency which I why I chose to do business with VW Heritage vice purchasing a vehicle closer to home. He provided picture | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Rivers
    Quick and fast service. Buying a car was a smooth process too. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Soquoia Agurs
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Solomon
    Love the place the service was great everything | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Charlene Woods
    I went to Hertiage VW for a diagnostic check on my VW Atlas. The cx was great, didn’t have to wait to long. I was in and out in a decent time.Nate was in cx and he made sure everything was done with perfection. However, they forgot my mileage sticker on the window ??. Otherwise, the lounge was relaxing and the outside seating area was | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Mike Crump
    From the moment I started browsing, I was impressed by how well-priced the inventory at Herritage Volkswagen of Union City is. The selection is strong, competitive, and transparent—no games, just real value right up front. What truly sets this dealership apart, though, is the staff. Every interaction was marked by patience, professio | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Stefana Rusu
    Amazing service, great deal, highly recommend. Easiest car buying experience so far. Dee was awesome! Thanks team Heritage! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Tay Reddick
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ C K
    The service expert Darrick was great ! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Erich Bartel
    It's always been easy to deal with the Heritage VW service dept. Everyone is always very kind, gracious and friendly. They do their best to make sure all scheduled service is done on time ...as agreed!! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Julian Hardegree
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Shakia Morrison
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Stephane Soulagnat
    Brought my 2020 VW Passat for check on possible faulty battery connection, preventing start. Laura Glaspie and her team were courteous and fast checking me in. In no time did they find the issue and get battery terminals tightens, complimentary and got me back on the road. Well done Heritage Volkswagen! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Shannon Kirk
    Easy to set appointment. Came for a safety recall but also ended up doing the 75,000 service. The service department set an expectation of what time it was to be completed that day and I got the call 30 mins earlier than expected that they were done. Very pleased! Will be back for sure! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Gloria Love
    ????? Absolutely outstanding service from Mr. Norfleet at Heritage Volkswagen! From start to finish, Mr. Norfleet made my experience smooth, professional, and stress-free. He was patient, knowledgeable, and took the time to explain every detail so I felt confident in my decisions. His customer service is unmatched—he truly goes above | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Susan Hill
    Excellent experience. Car performs very well! Great customer service | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ William Mullenholz
    Service was impeccable, staff was very courteous and most knowledgeable. Customer waiting area was comfortable including a play room for kids. Work was performed in a timely manner, parts needed to be ordered and I was told they would take several days to arrive but received a call the very next morning that these items were in and a | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Saunders
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Eddie Gadson
    My experience at Heritage Volkswagen was awesome. Phil and Michael were super helpful. I spoke with Phil a day prior to arriving at the dealership to discuss information pertaining to the vehicle that I was interested in. He was very polite and explained to me what I should expect once I arrived there the following day. He and Mi | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Tina Hart
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Lauren Killip
    Such great service and care very faster and around and good communication | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Tamika Rawls
    I had a great experience the people was friendly | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ william gerling
    Great staff and great service! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Coach K
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Kim Bramblett
    They were quick to get us in for service and extremely professional. I was very happy with the service, staff and atmosphere in the waiting area.. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Bettina Phelps
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Cindy Richardaon
    I must say my sale rep Dee is the best,, I went in for a car,, and I told him straight up i didn’t have the best credit and from day one he promised me I would leave with a car and he work with me and work with the finance dept,, till we all came to an agreement,, and he got me in a 2019. Jeep Cherokee and I love it with low mileage, | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Ranare Bradford
    MR DENNNISSSSS !!!! THE BEST ! Went above and beyond to help my sister leave the lot with her a new car and a early Christmas ?? present to herself | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Marvell Nesmith
    outstanding service, warm and friendly greeting car wash serviced as promised absolutely love this location | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Billy Knox
    Mike in the service department was great!! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Develyn Paskell
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Mario Lopez
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Glenn Momberger
    They made the entire experience easy. I worked for a month to find the perfect car and they helped find it and prep it. All the paperwork was done ahead of time and the buying process took less than 90 minutes. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Trevor Williams
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Carla Hughley
    Pleasant sales experience. Nate Tyre was the best service agent. He was ready for me when I arrived, he kept me informed on the repairs, and I was very pleased with the experience. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Big Kay
    Mr. Dennis is exceptional in his support and dedication. I deeply appreciate his efforts in going above and beyond, enduring numerous challenges over an extended period to help me acquire a vehicle. Go see about him! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jasmine Scott
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Andrea Prewitt
    Mike always provide my husband and I the best customer service! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ sherrie thomas
    I am so pleased with the way Milton and the team kept working to help me get approved when it wasn’t looking good, they literally made a way out of no way to my surprise and for what I wanted, I am so grateful for all involved in making it happen for me. Volkswagen of Union City, you all Rock!!! Much Gratitude!!! ?? | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Lidurrius Bailey
    This has to be the BEST dealership , customer service and salesman and women not only in Atlanta but the world!!!!! They go ABOVE AND BEYOND to satisfy you and make your wish of owning a new or certified pre-owned VW!!! SPECIAL THANKS TO CHRISTIAN. & SEDRICK. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Tamara Ledford
    Very helpful on scheduling recall quickly and taking care of one’s that were unknown to me as well as going to extra mile to correct a squeaky door! Great customer service! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Ali Aral Bilgin
    Best service in ATL | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany Jayy
    My family and I had a excellent car buying experience thanks to Dennis. He took the time to walk us through all the details, was patient with every question, and made sure we felt confident in our decision. The fact that he followed up afterward to ensure we were satisfied says a lot about his customer care. We’re very pleased and wo | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jacob Gill
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Greg Ramos-Williams
    On 12/6/2025, I had a 2:30 pm appointment at Heritage Volkswagen for regular maintenance on my Passat. The service attendant greeted me immediately and was very pleasant. He took my keys and informed me that the service advisor will come speak with me. The service advisor was very knowledgeable and gave me suggestions for the recomme | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Adrienne Glass
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Sheila Jones
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Cj Cook
    The sale person Dee Holmes, was outstanding. couldn't ask for a better sale perso . Well done to him and the dealership. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Zach Lerner
    I had a great experience with Heritage VW. I had been looking at buying my wife an Atlas and found down one at Heritage. I had the pleasure of working with a salesman named John Abney who took great care of me. I lived 2 hours away and had multiple phone calls with John and he ended up getting me the deal I wanted. Made a transaction | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Elizabeth Louis
    I had an absolutely amazing experience with Christian and his team at Heritage Volkswagen. From start to finish, the team went above and beyond to help me find the perfect vehicle and get approved for my brand new car. They were patient, knowledgeable, and truly had my best interest in mind the entire time. Christian took the time to | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Samuel Akinniyi
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ DeAndra Vaughan
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Alex Boyd
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Ursula Gordon
    Best service in a looooooong time. Thank you for making me feel like a valued customer | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ T BillyJ
    Excellent Service!!!!! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Dickey Lavee
    Service was over good just wait time was a little longer than i expected. But good thing i did have a loaner vehicle. Thanks to Nate it was a pleasant experience | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Aisha Robinson
    Great personable experience from Nate who was my service advisor. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Staelle Mezier
    I would like to highlight the exceptional service provided by Nate Tyrus. Every time I visit this location, he stands out for his professionalism, patience, and the genuine respect he shows to every customer. He doesn’t just stay behind the counter—he walks into the waiting area to check on everyone, makes sure we understand each ste | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Charlie Harris
    I took my 2014 VW Touareg on Wednesday 12/10/2025 and picked it up on Saturday the service was done and great service very good service repair very quick thank you Ramses Blalock | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ JuniorReales18
    The attention was very good, but they should vacuum the inside of the vehicle and wash it, as a sign of gratitude to Volkswagen customers. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Sierra Ashby
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ h osias
    John Abney took great care for me! He’s helpful professional and honest. If you are looking for a car, go see him. Thank you again John! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Weezy G
    Fast and smooth experience with great customer service | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Whitney Lamb
    This the 3rd car I’ve bought from Heritage VW. The salesman, Milton, was amazing! He sold me my last 2 VW’s. He is very nice, honest and upfront about my options based on what I was looking for! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ alize farr
    Nate took really good care of me when I came to get my oil change and explained really well what else needed to be done to my car. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jessica
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Tpshelnutt
    Treated well, very good sales experience | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ carolyn parks
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Mark S. Johnson
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ JT Smith
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jessie Cushman
    Highly recommend. Very friendly and helpful staff. Made the service process on my car super quick and easy. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Ahmadou Bah
    Mike Betsill, my maintenance manager has once again shown professionalism & courtesy when I came to Heritage Volkswagen today for service of my 2024 VW TAOS. The service was performed in a timely manner while I was relaxing in the customer lounge. At the completion of the service, Mike brought me into his office to explain what was d | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ shantia martin
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Doreth Shaw
    I forgot my guys name, but he was very good in explaining what is been done to my car and what my car needs.as soon as I pulled up, he was their didn’t have to sit and wait to be seen and that is a A+ for me over all service was great and I will be back | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Luis Macho
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Candice Burke-Mohabir
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Symone Thompson
    2025: Returned for a major maintenance. I got a discount! Thanks you guys! I definitely wasn't worried about the car rental thing this time lol 2024: Came for an oil change and when I returned, my car was sent off as a rental ???? I got it back and my advisor was very embarrassed and pissed in the most professional way. 2023: Bought my | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ John Tadich
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Felicia Fraser
    Nate was an excellent service rep. He was very helpful and went out of his way to assist me. Service resolved my problem. Having the internet room was great, although a woman was talking loudly on her phone, so it was difficult to concentrate on my work. I wish my car was at least vacuumed since the issue I had probably showed I need | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jason Boothe Jr.
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Chris Hall
    Customer service was terrible. Service advisor was rude and misleading. Went for standard 20k service. 3 hours later….. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Robert Shelton
    Car was not done on the timeline agreed on so I was put at a disadvantage | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ christopher brezeale
    Worst place I have ever bought a car from. Went in with a pre-approval from capital one and I told the sales person I didn’t want my credit shopped around for a better deal and they ignored me and did it anyways without my knowledge. They also said they would take care of tag transfer which they never did I got pulled over in Novembe | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Samuel Poku
    Great stuff…. Also finding ways to make you excited and enjoy your experience. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Scherita Vaughn
    I had a wonderful experience at Heritage Volkswagen. The advisor kept me informed about my 80-90k mile inspections, and it was time for an oil change and tire rotation. He estimated the process would take around three hours, but I was finished in just one hour. The customer service I received was outstanding from beginning to end. I | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Verdugo
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Nika Grant
    Ramse in the service department is the best! One call that’s all I pulled up to the dealership and explained what’s going on with my car he was able to help me expeditiously without giving me the run around. His communication is TOP TIER and he communicated with me every step of the way. And the fact that I dropped my truck off Satur | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Joseph W. King
    Exceptional and very professional! Simple check in and same day service | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Reshonda Moore
    I’m highly satisfied with the exceptional service that I received from this dealership. Special recognition and thanks to Derrick, the finance rep, as well as upper management on the day of purchase. My experience was hassle free and I did not feel rushed or pressured into purchasing a vehicle that my heart truly was not truly set o | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Alan Brown
    Mike and his team did a great job analyzing and fixing my problem! Good job! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Tanya Denise Scott
    Fast, Friendly, and Efficient Service. Returned to the service department for my 20k maintenance and my appointment was on time as scheduled. I was in and out in just a little over an hour. Mike is ALWAYS helpful and keeps me abreast of any updates and information regarding my vehicle. The waiting area is always clean, complimentary | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ craig lyon
    Quick no hassles | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Wayne Brewer
    Darrick kept me in the loop from beginning to end, returned calls and spoke truth to reality. My car was ready when promised and as we all know, that’s what’s most important. Thanks Darrick you are definitely an asset to your employer. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Curry Co.
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Wanda Starks
    My experience with Heritage Volkswagen is always professional. I receive top notch service every time. Representative are always informative and answer any questions I have. Thanks for knowledgeable staff great service every time I need work on my car. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Henry Brock
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Tracy Dessesseau
    Service was great in and out I love it | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Karl Sparks
    Outstanding service! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ John Ventimiglia
    I had the best experience buying my new GTI from Dee Holmes at Heritage Volkswagen. No time was wasted haggling back and forth. Dee offered a fair reduction in the MSRP price and was generous with the value of my trade in vehicle. The whole process took about two and a half hours which was quicker than I imagined. I cant say enough a | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Patrice M Shelton
    Ms Tonya is amazing her personality is great and she does everything she can to make sure that you are happy , Thank you Ms Tonya for being you | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Sylvia D Gardner
    Ms Laura was kind, understanding and professional. Had some minor mishaps with my new TAOS and she took care of it as soon as he could...I appreciate great Customer Care. Sylvia | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ GLAUBER RODRIGUES
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Tamarra Williams
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Constance Harris
    It was a wonderful experience. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Angela
    Nate was efficient and attentive. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Cecilia Mckenzie
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Marvin Payne
    Best friendly , courteous professional work you can’t ask for more the best service I’ve had in years | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Brent Myers
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ George Hollender
    Christian was very attentive in our entire conversation. We spent approximately 4.5 hours and it was a very fun experience. Christian is a very good salesperson. We feel we will love our new Volkswagen as time and use goes on. George Hollender & Karlene | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Heather Casey
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Kevin
    Walked in with questions, walked out with a brand new whip ?? | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Bill Parker
    I had a great experience at Heritage VOLKSWAGEN. My Service Advisor, Laura Glaspie, was absolutely amazing. I will be a returning Customer with both of my personal VW Vehicles as well as my Mother's VW Passat. People like Laura are what keeps discerning Customers like myself coming back. I feel fortunate to have gotten her as my S/A | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Shavon Lampkin
    My salesman Dennis L. made it possible in every way to help me achieve the purchase of my new SUV. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ ki ki
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Neal McEwen
    Ramses was prompt and communicated well. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Dustin Lyle
    It was a great experience. Dee and Christian were very helpful and professional. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Ray Covington
    Oil change was reasonable price. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Nancy Ballew
    Mike did everything he could to take care of me after my Atlas broke down on my way out of town. He’s the BEST! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ aaron garrity
    Great customer service | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Kapo Montana
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Matthew Lively
    Great customer care - Went above and beyond to make sure our services was taken care of in a timely manner. Even washed it for us after the service. Would highly recommend for service on a Volkswagen | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Ronnie Welch
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Arnold Lampkins
    I had an 0800 appointment Saturday and Mike informed me of the potential time that I had to sit tight. Immediately upon entering the lounge area, it smelled amazing and of course it was very clean. Since I knew I had a couple of hours to wait, I went inside the Theater area and watched a movie. Mike came in and let me know that my co | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ ANTONIS WILLIAMS
    They always remember me by my name and take real good care of me. I love visiting this dealership for my purchase and service needs. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Credentialing Admin
    It was a very stress free experienced and my salesman Milton kept his word and expedited my purchase under 45 minutes. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Brittany Johnson
    i love it ! very supportive | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Velvet Clowers
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ A'lyce Holmes
    Wonderful service like always! My service advisor Ramses Blalock was outstanding. My car was ready quickly, it costs less than I expected and drives like a dream. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Freyer Caffarel
    Great customer service. Polite and helpful. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Randle Hite
    Easy quick great service | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ T HL
    Wonderful service. Dealership is very clean and comfortable. Customers services are very friendly and professional especially the service advisor name Ramses. Ramses is very helpful and extra friendly. Definitely I be back. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Bobby Jordan
    Nate and the team was very prompt and timely with the high quality service provided to me. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ jen zachery
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Herb Brown
    Derek was great…above & beyond excellent service. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ kleenk8
    VW’s can be complicated machines, so it is important to me that technicians and staff are completely familiar with what it takes to make our vehicles dependable and road worthy. Returned for a weak battery, and was back in business in no time. Laura was very attentive to the needs of my vehicle. Thanks very much! Customer lounge i | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Shannon Cain
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Sj Sj
    Good day great people! This will be my fifth vehicle purchase at Heritage Volkswagen of South Atlanta. and people this is my family. Mr. Corey Douglas, one of the Greatest professionals in the world. If it wasn’t for him I wouldn’t have started out at Heritage. I really appreciate, admire and respect this man, that’s ?? Mr. Dennis Lar | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Alice Bell
    Best service in town . Ask for Milton. Tell him Ms Bell sent you. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Anthony Williams
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ kadeem huggins
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Omar Serrato
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Yvette Hill
    Service Director Gill is wonderful. He took the time to explain my car issues and provided suggestions. Great customer service! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Helen Arnzen
    Very attentive to my questions and treated me with professionalism. Very satisfied overall. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Mr. HooaH
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Brandi Brown
    Second time buying my car from heritage. Absolutely Love my new car! Thank you Dee | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Jacob Jackson
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ d prato
    Good service and customer service representative with very good knowledge to give you an assessment on arrival. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Bill Wallace
    Thanks for Darrick Hudman was great service adviser taken care of me you can ask a question an get a honest answer he done a great job | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Cheese
    Derrick is great! Always professional and goes above and beyond to ensure you get the service you want and need. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Sean Hill
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ D. Dallas
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ April Smith
    Wonderful experience, Sedrick and Milton were amazing! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Matt Korlin-Downs
    The work on my car was done professionally and in a timely matter. I recommend. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Jearnee Mcguin
    The best experience at a dealership since I arrived in Georgia. Dennis L is the best car salesman by far. He was extremely knowledgeable and helpful. He listened to everything that I told him about my needs and made sure everyone was met. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Katherine A. O'Connor
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Capri S
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Dreyajae
    I had a wonderful experience my vehicle purchase was fast and they made me feel very special service was a1 | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Tonri Brown
    Timely service and excellent customer service. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Sikhay Thapvongsa
    Overall, the experience was more than I expected. My car dealer was Denstini and she had great customer service and met all my criteria for the 2017 Volkswagen Passat I was looking for. She was very informative and enlightened me on all the different trims they offered and what comes standard with every one. She knew all the answers | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Anderson
    They were able to see me same day! Great service department | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Robert Robertson
    Great service. And very nice people helping you with your car. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Deandre Watson
    Great customer service. Very professional | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Shalonda Jackson
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany Huntley
    The dealership has an amazing space for waiting customers. The service agent that helped me was amazing. He (Darrick Hudman) was extremely accommodating and patient. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Steve Taylor
    Great experience | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Melissa Ghant
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Ebony Booker
    Good service and efficient | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ MAXIE WASHINGTON
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Irene Green
    Everything was good don't change anything their friendly they are very helpful and they let you know what's going on with your car | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Robin Scott
    Always a pleasure going to this particular location! Sometimes a little chilly but the professionalism is there. Laura is my advisor, she’s great!!! The Assistant Mgr assisted me with my oil change, I received a discount, referral to a great seafood place, and hot chocolate…nothing like going the extra mile!! Oh, I was in and out in | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Earl Keith
    Very prompt service and completed the repair in a timely manner fashion, Mike was very helpful and told me exactly what was going on and the cost of the repair. I will be contacting Mike personally if I have any issues with my Volkswagens. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Jorgelly Ventura
    Service staff are great. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Ken Turner
    I arrived a little bit late and was greeted by Darrick Hudman who showed me a warm welcome. The service was performed to my satisfaction. I have two VW’s and take them to Heritage because I trust them to treat me right. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Juliana Mendoza Flores
    I want to thank you , the VW in Union City Jonesboro for the exceptional service , I went yesterday to buy 3 tires ?? and also a SO in a couple more things , love the honestly of the service , and also thanks to the manager for my hut and mug ?????? love them ,, thanks Mike , you have a lot of experience in car play , you fixed the prob | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Adrian
    Mike is very friendly and always knowledgeable about my car care needs. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ John Briscoe
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Lonnie Turner
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Linda Moon
    I had a headlight bulb replaced. The service was good. However, I think the labor cost was too high. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Brenda Allen
    Very trusting experience. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Patricia Striggles
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Allan Andre
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ marcellus colton
    Dee was an excellent salesman, was happy with my sale | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Da'Ron Jackson
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Brad Scheetz
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Antonett Johnson
    4/5 for service. 0/5 for the sales department! I’ve had my differences with a few of the service guys. I can understand the amount of work being overwhelming at times but I do still expect professionalism and good customer service. I’ve dealt with being overcharged here for service but based on my last visit here I will say they exce | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Melissa Perez
    First time using service dept and they suck! no communication. can not even get on the phone or reply back, just need my car fixed. they had my car for 2 weeks now! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Karen Herb
    They keep texting me to leave a Google review, so I will: I AM NOT DIANA. I AM IN PENNSYLVANIA, NOT GEORGIA. I HAVE HAD NO DEALINGS WITH YOU. Geez guys, proofread your numbers! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Janet Warbington
    Spent alot of my time hoping to buy a corvette for sale. Took to a corvette shop and it needed over $5000 worth of repairs. Took it back and left. Finance manager is a smart butt and general manager will talk over you. This place was a horrible experience with lies about repairs supposedly done to car. Glad I had it checked out first | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Awendell Gordon
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Brent Aksamit
    The newer manager of the service department who has been there 3 years now (Robert) has fixed all that was wrong with this dealerships service department. I won't hesitate to take my Volkswagen there anymore. Thanks Heritage for straightening out all that was wrong with previous leadership! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ danielle ware
    Great customer service and knowledgeable staff | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ PETE HUNT
    As always superb service done by Professional and completed very timely. The Service Advisor went up and beyond what's normally expected. I look forward to the next visit. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Pete Meadows
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Lasonya Scott
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Elijah Toney
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Gilbert Cook
    What a great experience! I was completely taken care of by the Heritage VW Sales team. They were extremely knowledgeable on their products and made my buying experience seamless. My family had been a Honda family in the past, but there is no comparison in the 2025 Tiguan SE I purchased and any other vehicle I saw out there. I would n | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Jahjahfruits fruits
    Car buying made easy. Extremely pleasant and caring service. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Lorna Butler
    Amazing customer service, fast service | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Boubacar Ba
    Great people and take care to customers……Always have a good deal | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Brittany Davis
    I had a great experience today while getting my Atlas serviced. Everyone is so nice at this location. We had some time to wait while they were performing my 20,000 mile maintenance so we waited in the guest lobby. This place was nuts. They have their own movie theater with recliners and they also offered to let my son pick which movi | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Hans Darah Cesar
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Anthony Hyndman
    All around excellent customer service from the entrance at the door to the end of the sale loved the experience and enjoyed the whole thing and look forward to being with vw for a long time. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Stephanie Evans
    Literally Heritage and Mr. Milton, Mr. Brad helped me get an automobile. Their service was great, patient and kind. I cannot thank them enough. God bless | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Beth Pearson
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Maleika Huff
    We were in need of an affordable vehicle that could suit the needs of our family and aging mother. Sedric greeted us when we arrived and immediately gave options that met our needs. He was amazing and we love our new Atlas! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ J Dowty
    A totally great experience purchasing a used car from Heritage. Our salesman, Dee, was friendly, easy to deal with and very knowledgeable. The sales manager, Cory, was great too. Everyone we dealt with was not trying to MAKE us buy a car but HELPING us buy the car we wanted. The people at this dealership break all the old stereoty | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Shirley Mason
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Ian Morrison
    Two visits to service center so far, Robert and Laura have been both great and accommodating, my car is taken care of and they have a nice waiting area with an Internet cafe, movie room and some space to move around | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Omar Mundy
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Amber Cox-Thicklin
    Pleasant greeting when you first walked in t very nice quick and gave you the option whether you wanted to get additional services and let you know what was going on with your vehicle | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Derval
    My experience with these guys was nothing short of remarkable, they were customer friendly and worked hard to make sure u don’t leave there without wheels..awesome job Dennis | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Yentl B
    Got a used car and had a great experience. Car seems to be in good condition, very clean and all staff very friendly. Shout out to my sales rep Dee and finance guy I believe was Josh, who was also great. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ La Tressa Andrews
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Christina Vaughn
    I had a wonderful experience at the dealership. The employees that stood out to me the most was Christian and his manager, they are awesome. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Ruben Kelly
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ TRIEU PHAM
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Oliver Maynard
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Frazier Brian
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Trevia Tucker
    Experience was positive and the repairs were great | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Yasmeen Akbar
    Sedrick was so diligent and helpful throughout my car purchasing process. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Geralda Cesar
    Great | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Carrie
    My experience at Heritage Volkswagen was excellent. I love the atmosphere they have great customer service and friendly staff. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ weightball
    I had an oil leak and came in for a diagnostic. My service advisor Ramses made it all an easy experience. He gave me a great explanation of what my car needed, and lucky for me, it was under warranty. Ramses identified the warranty and gave me a detailed printout to fix at my pace, and he answered a lot of extra questions I had. I wi | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Franklin Polite
    Dee Holness was wonderful to work with. Polite | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Shantez Martin
    The buying Experience was wonderful! Would be honored to work with Corey, Milton, and Kyle again! The process of buying a car was made simple and no long hours at the dealership. I am loving my new Atlas Cross Sport! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Thaddeus Nix
    Quick and clean service with knowledgeable employees. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ rudy malone
    Excellent service | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Darshalle Harris
    Nate was great ?????? | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ George Schechter
    Dennis was fantastic. We could not have been happier with the level of professionalism and detail he provided. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Rex Welch
    | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Joyce Hill
    Nate service rep did an outstanding job. The work was done in 2 hours. All the staff was friendly and professional | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Kensey Dukes
    Posting on behalf of my boyfriend: After a rough experience at our local dealership in Charlotte, we found the specific Golf R he’d been eyeing for months at Heritage. We began communicating with Cedric on purchasing the Golf R and within 2 weeks drove almost 5 hours to Atlanta to pick up the vehicle. Cedric upheld great professiona | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Anthony Canepa
    Spoke with several locations on a certain GTI and of course a certain price point. Nobody was willing to go the lengths Heritage did and I came away with exactly what I wanted after working with both Sed and Kyle at this location. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ antonio sanchez
    I had a good experience in my recent service at Volkswagen. They are so kind and helpful to me. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ April Williams
    I recently had an oil change and tire rotation at Heritage Volkswagon in Union City and everything went so smoothly. I was given a time frame of how long my service would take and it was finished even earlier. Everyone, especially Mike was so helpful. I always have a good experience with the staff and the clean waiting area with | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Christie Guy
    | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Arthur Spence
    Milton at Heritage Volkswagen provided an incredible car buying experience. From start to finish, the process was quick, efficient, and completely stress-free, which is truly unheard of in the car world. Milton was exceptionally attentive and helpful, guiding me through the entire process without any pressure. He respected my time a | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Sweet
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Rheba Fronebarger
    Did work well in timely fashion. Great service as usual. Thank you. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Harold Carrington
    The staff was courteous and professional. They took good care of me. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Marie Daniel
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ T. Dennis
    Once again, another great experience! Mike is great to work with and takes time to 1) ensure my questions are answered and 2) that I get ONLY the services I request or need. There’s never any pressure or gimmicks - just transparency and good information. He goes the extra mile and always with a smile. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Terri B
    This team is very professional, organized, and efficient. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Bugzy 131
    Milton was our salesman and provided exceptional, professional service from start to finish, catering to our every need during the purchase of our new vehicle—I would highly recommend this location and suggest asking for Milton. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Danielle Daniels
    Always great service thanks ?? | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ burt minor
    Had a very nice experience at Heritage Volkswagen. We were met by Milton when we walked in the door. He allowed us unlimited access to all vehicles while answering all questions. He took us for multiple test drives and helped us with a trade in and financing. No high pressure selling and just a pleasant experience We purchased a 2026 | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Denzel Hodges
    Great?? | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Penni Burnette
    Corey, Dennis, Phil, Kyle and Mike made my purchase experience exciting and super simple. Absolutely amazed, their focus on customer satisfaction is top notch. Their attention to details of my wants and needs were met. I am super pleased with the Tiguan SEL R Line. I'm referring everyone your way. Thank you again gentlemen! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Shannon Stone
    Mike was exceptional! My 2021 Volkswagen unexpectedly broke down twice due to a battery failure. I spent an hour at a gas station waiting for GEICO, and once I got up and running, my car shut off again, embarrassingly in the carpool line of my son’s private school. I called Volkswagen in Union City and Mike squeezed me in, same day i | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Steve Brown
    My experience was good everyone was nice and eager to help. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Neisha R
    This place is nothing short of amazing, from pulling into the driveway to ask about your service type, the comfortability of the waiting area. Everyone was support informative and the nice theater to watch movies, clean restrooms, this place is my go to place. Thanks to my advisor Ramses, he is amazing. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ J Matthews
    Always great service. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ La-Shonda Allen
    | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Ken Haynes
    Thank you Brad, Phil and Kyle for the great deal on my new ID.4. The buying process was efficient and the paperwork was completed faster than any other car purchase that I have made. The store was also super clean. A 1st class experience from start to finish. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Bill Daniels
    The sales representative was very helpful; showed caring and compassion. He even exceeded my expectations. Big shout out to Heritage VW Union City. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Gloria Sampson
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Cody
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Paul Smith
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Bulmash
    I loved my experience at Heritage VW. I knew what I wanted to buy and they made the process easy and fast! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Darrin Campbell
    Services were good and quick | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Alexander Iglesias
    I recently purchased a vehicle out of state from Heritage Volkswagen in Union City, GA, and the experience was outstanding from start to finish. My salesman, Phil, went above and beyond to make the process smooth and stress-free. Buying a car from out of state can feel overwhelming, but Phil kept me updated every step of the way, ans | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ __yourfavboymom 3
    They never disappoint. Thank you for always giving A1 service. Thank you everyone who works at Heritage Volkswagen your work doesn’t go unnoticed. -Ms. Haymon | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Condi M
    Today's, Oct 21, 2025, experience with Mike pleasant, professional and timely. Thank you, Monica Afkari | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Geraldine Williams
    The great quality experience I received during my visit to Heritage VW was outstanding, the staff was very kind and efficient, I received just what I wanted and I am completely satisfied with my vehicle VW Taos. It was nice doing business with this team of professional people. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Tanesha Brown
    Love the place | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Patricia Wells
    My sales person was very kind well mannered and very knowledgeable of the car he sold me. Thanks Dave for your help I never drove a Volkswagen Jetta but I really love my car. Keep your head up and continue to let God use you. God bless you thanks???? | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Veeraiah Chowdary Boddapati
    I was there for my 1st service, these are professional and they did wonderful job and also fixed issue with nail in the tier. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ R Walker
    Great communication, friendly staff. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Cori Lloyd
    My experience at heritage was very smooth. Nate was my service representative he was very professional and walked me through the whole process. Happy customer!!! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Winston Palmer
    Service completed was within reasonable expected time. I did not feel pressured to purchase other services other than what I went in for. Thanks Mike! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Tia berger
    The customer service was fantastic and everyone was extremely helpful! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ jwmorris23 Morris
    Very friendly sales staff and finance staff. They let us test drive our vehicle by ourselves and let us take our time looking over the vehicle. Super clean used Mini Cooper S is exactly what I was looking for. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Kurt Gladwin
    Great experience, extremely nice dealership one of the best VW dealerships I have experienced. We have owned several VW's from dealerships across the country this is one of the best. Milton was wonderful to work with for the second time. He and his dealership has earned my business twice now and would go back for a third. We were in | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Kamel Thompson
    Great customer service best rates and deals in South Fulton | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Kailyn Simmons
    Ramses always provides great service | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Valerie Williams
    Steve in service department is professional and patient. I appreciate everyone there 10.6.25= Received service from Union city location this morning. Very professional but most of all Coffee bar is Great! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ ju major
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Grace Frieze
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Wesley & Reeda
    Customer service was on POINT!!! Nate was extremely polite, courteous and knowledgeable. What a great experience!! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Brandi Miller
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ John Kinser
    Very nice facility. Dee is a great salesman. I did not like having theft and then interior/paint protection presented at initial price quote. My wife and I had to wait over an hour for title preparation. We like the SUV and that’s the important factor. Everyone was cordial. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Costanzo
    Very good service, on time at estimated cost. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Martin-Love
    They did a good job. I was just a little disappointed when they tried to tell me my horn wasn’t working when I know when I bought it in it was but they fixed it. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Troy O'Bryan
    2.5 hours for tire rotation and oil change seems a bit much for a scheduled appointment. Would expect better communication once told would only be 1.5 hours to complete. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Kerresha Poorman-Angus
    I bought my car in to get service and it had the service and inspection notification in the dash board. It was service and I drove off and within twenty minutes the light came back on saying inspection needed. I contacted the service advisor and left a message and I never received a call back. I then called back at the end of the day | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Tyler Farr
    They will tell you the oil change is an hour and a half. But they will come get you 3 hours later. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Gary Blackmon
    I liked my service advisor. However, they didn’t cross reference past service history and recommended several services that had already been completed. Additionally, they were recommending services that in total, were substantially more than the car was worth. A second opinion was only 20% of the quoted amount. I won’t be going back | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Reggie Gill
    Horrible service!!! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Braulio Olvera
    Made appointment and set up to drop off my car for a recall also had them hold a loaner car for me since they could not work on it on Friday. Arrived at dealer around five afternoon to drop off and get my loaner car just be told by Ramses Blalock they didn’t do loaners that late in the day and I have an email confirmation with his na | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Cori M.
    Service department is awful. $600 to diagnose problems. Also poor customer service. Terrible experience! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ George Carr
    I showed up earlier today for my schedule appointment 2 pm got my car back at 4 pm for a oil change. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Adrienne Ndoye
    Quick service and good customer service! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ AKC
    Great service. Prompt and responsive service manager. Kept me informed and took care of everything | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Mae Elliott
    As always, Heritage Volkswagen gives exceptional service to their customers. Mike is always spot on with making sure every detail of my claim is thoroughly and accurately inspected to completion. I gratefulyl appreciate the dedication to service. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Henry Biggs
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Sarrahea Glover
    Derrick was very helpful and took the time to get me the best deal | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Nickolas Spikes
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Dwight Cowart
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Melvin Coleman
    Awesome and professional experience. Five star status!! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Tremayne Ellison
    Great staff quick service e very helpful | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Vida Brinson
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Megan Zimcosky
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Nyasha
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Paul Aqui
    Great service with friendly staff, helped make the decision easy and very knowledgeable about the vehicles. My sales rep was extremely helpful (Dennis) | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Gary Smith
    Service rep was very professional and polite. I was very happy with his service. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ simmon ramirez
    Shout out to my man Derek for helping me & my wife get our new car. Very clean dealership, super friendly staff. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Cynteria Ross
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ George Wilson
    Friendly and knowledgeable sales staff. Courtney and Cody worked with us to achieve the optimal objective in getting a good deal on our vehicle purchase. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ ERC ALC
    THIS IS ONE OF THE BEST DEALERSHIPS IN USA. The car specials , the environment and specially the direct treatment from sales person and GENERAL manager. I bought many cars in my life , I visited many dealers all over USA , and this VW is the best ! - GM is an example of how EVERYBODY MUST BE IN THIS CAR INDUSTRY! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Peyton Rhone
    Called in Monday afternoon to make an appointment for an oil change was able to get one the next day. Satisfied customer! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Derron Wallace
    Another great experience by Heritage VW and from my salesman Milton that man is like family we talked about our kids and life before car was even mentioned. The staff were so polite and professional down to the way they dressed and carry theirselves with smiles and always greetings customers. The experience was a great experience eve | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Ellis
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Chris Clay
    Mr. Gill made my experience at VW so pleasant. The price was reasonable for repairs. I will definitely return with any other issues with my car!! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Pierre Nelson
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Dorothy Long
    Came in for back-up camera trouble still having same trouble. and door doesn't lock. I was told it would work if I took paper off I had on their. I am angry second time I have been their for same problem.I am a very dissatisfied customer. I came in at 7:30a car was ready at 9:37 and said my car color is silver it's dark blue. Will sp | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Henry Biggs
    A beautiful location with caring, professional people. My experience was wonderful. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Derese Alexander
    I love the customer service I receive here | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Zaire Robinson
    I purchased a 2024 Hyundai Tucson yesterday from Heritage Volkswagen, and I couldn’t be happier with the experience. Before coming here, I visited a few other dealerships where I encountered salespeople who were pushy, impersonal, and only focused on making a sale. Working with Dennis at Heritage was the complete opposite. From the v | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Carol Yarri
    Everyone was nice And helpful. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Cassy Mckoy
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Kareatha Green
    Once again Darrick Hudman delivered excellent customer service. Darrick is very personable and professional. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Sequoyah Justus
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Nate Isenhardt
    I received great service here, and their diagnostic work was thorough. My tech communicated with me clearly about the options I had, and then they completed the work quickly. It was a great experience. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Eryka Warren
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Kolade Fagbohungbe
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Latiedra Hicks
    MsTonya gave me the best customer service and I left with my new 2020 Jetta . Thank you Ms Tonya . Go get your blessing from Ms Tonya | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Nakia Byrdsong
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Tra Johnson
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Jared Warner
    I have purchased four vehicles from Hertiage VW, it is my go to dealership. The process is always a good experience. The staff is polite and very helpful. I have bought two from Alex recently and he makes the experience quite enjoyable. 10 out of 10. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Stacie
    Sedrick was the best ! He is very knowledgeable and understanding. If you are visiting this location make sure you see sedrick, he will explain everything so well 10/10 experience (i did purchase a car from him) | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Cox
    Sedric was absolutely amazing ! He assisted with the entire process . Very informative and helpful . | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Lloyd Wheeler
    Very informative and helpful. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Arielle Payne
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Rello Cullins
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Tonya Coleman
    Awesome experience! Highly recommend this one. So deserved. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Johni Maddog
    Very pleased with this dealership located in union city. Nate in the service department was awesome. Promote that man! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ preston lloyd
    Great experience the staff were total professionals the service advisor Mr Nate was very detailed in his explanation to.me about the diagnostics and procedures that were performed on my vehicle.?? | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Jim Bell
    2024 Volkswagen had to be towed in. Was a quick and simple repair and was ready in 2 days. That is really impressive to me. Thank you guys so much. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Troy Street
    Great customer service and made sure I understood what issues I have with my car | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Nilesh Sawai
    I received timely service as per schedule and process was pretty smooth and hassle free. Though it was just an oil change, tire rotation and first service, I must say the process was pretty lean and to the point. The waiting area offered internet café that I used to continue my work while I was waiting on my car. I like the USB power | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Sonal Patel
    | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Taylor Entrekin
    Sedrick was amazing to work with! He helped me narrow down my options on my 2024 Tiguan, was straightforward through the whole process, and even came in early to accommodate my schedule. Highly recommend! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Tonya Hardge
    Great job love this place thanks Ramsey! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Devin James
    We didn’t buy our car from here but it is a Volkswagen and our originally dealership was less than honest about some issues the car had after we bought it. We took it to here several times when we first got it and they took care of us each time and we have returned for regular maintenance ever since. We make appts and get in and ou | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Rasheedah Bukhari
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ ryan deodat
    This was my second time working with Milton, and once again, he delivered an outstanding experience. He’s knowledgeable, attentive, and genuinely committed to making the process smooth and efficient. Milton’s consistency and professionalism make him a trusted sales representative,I wouldn’t hesitate to work with him again. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Shawn hastings
    Laura was amazing. Definitely will return | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Braggs
    Ramses is my go to guy. He’s polite, courteous and professional. Most importantly he is available. My experiences with the service department have always been prompt and I don’t have to wait too long for my car. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ John Daniel
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Reese Johnson
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Al Williams
    This was by far the best sales team I’ve ever worked with!! Both Que, Dennis were amazing. The entire experience was easy and they delivered on everything they promised. Highly recommended!!! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Michele Sykes
    Nate was a sweetheart! I watched him take his time and care for everyone that entered the building, the phones were ringing , customers were piling up and he handled it all professionally and patiently. Keep up the great work ! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Ernestine Mattox
    Very Quick and professional.I’m very impressed with the service of buying a car at Heritage ,from Associates to finance | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Kelly Grillier
    Nate Tyrus was very helpful and kind. Nate was knowledgeable and patient. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Jaylee Davis
    We bought this car from out of state! And they were very helpful! And made everything happen very smoothly! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Marvin Garrison
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Joey Medders
    Dee is a great salesman that takes his time to show you what you ask for. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Briana Glenn
    Quick service. Very knowledgeable and friendly. The oil change was quite pricey but I guess it’s due to inflation. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Charles P Cullins
    I enjoyed my wait and Service yesterday at Heritage Volkswagen | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ J. Furtado
    Thanks Heritage team, Nate my advisor was very helpful and professional. Thanks ALL for smooth experience. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Sophia Gordon
    I have to say Cory and Phil did their magic and put me in a 2024 Atlas Cross Sport. If God did it for me he can do it for you. God things are happening at Volkswagen in Union City.. Full circle for me as I grew up seeing VW’s all around me and now I am driving one.. I must have prayed to drive one back then well now I do… Go ask for | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Amanda R
    Very diligent and thorough, thanks for sending a tech out to help me figure out my little Jetta issue. AND CLEANING THE HECK OUT OF THAT CAR. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Alxander Pierre
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ LeVon Fickling
    Milton is the best. Very patient and understanding. He’s a great salesman | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Arthur Howard
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Cheou Leung
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Micheal Brinson
    Very helpful people | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Rejeana Prothro
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Hung Le
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Adam Jiminez
    This is the only location I bring my Tiguan to. The service staff is friendly and helpful ?? | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Micheal Brinson
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Barbara Wilson
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Alfred Fields
    I brought my car in because I was putting oil in it every two weeks with no oil leaks, so they had it for a couple of days and came up with I need gaskets on my valves. At that time no oil leaks no where so I told them to repair it and a month later oil all in the driveway from where they supposed to had repaired it which cost me $40 | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ scottie hardy
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Sharisse Hall
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Ian Wray
    George at Heritage VW did an excellent job he was very professional and constantly updated me on the process of my repairs. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Bruce Gordon
    It was a good experience from beginning to end. I would have no hesitation buying from Heritage again. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Omar Pereyra Salazar
    Great service and an excellent customer waiting area. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Omar H
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Ellen Martin
    My experience was very good the time was given to me when my truck would be ready it was on point | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Marvell Nesmith
    Warm and friendly service, and wonderful service was provided for my car. Everyone is so friendly there. I would recommend taking your VW to Heritage Volkswagen. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Briana Mack
    Excellent Customer Service, I wasn’t expecting to be in an out like I was. I Love The Staff at Volkswagen, I’ve been going to them since I’ve had my car and they haven’t disappointed me yet. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Reginald Redding
    Great service and sales team | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Dominique
    I received great service in a timely matter. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Pascal Mouchakkaa
    I want to thank Mike Betsill your Service lead for his courteous, helpful and unbelievable customer service. He went above and beyond the everyday commitment to great service. Thanks Mike!!!! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Jonathan Barksdale
    Our Atlas over heated on the way to the airport and while on vacation Volkswagen towed it to Heritage and they not only fixed it while we were gone but made arrangements for pick up after hours when our flight touched down. Great communication along the way. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ LOYALTYGAINROYALTY MUSICGROUP
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Ash Gibson
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Nita Thom
    Let’s just say I’m more than happy… I got a new 2025 within minutes of being there Christian and Corey was amazing to me. Thank you guys. I recommend this dealership to anybody it’s clean, friendly staff very quiet and most of all the men was not hound dogs. Thanks again Lunch is on me when I see y’all again | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Donna Turk
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Sheddrick Williams
    The customer service is top notch. Thank you for always taking good care of me. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Ghost Face
    Great service and attitude to all the workers at the union city volkswagen. ?????? | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Denise Maxwell
    Very informative and helpful in fix my problem | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ curtis blount
    Mr. Ramsey was very professional and courteous. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Lashonta
    Mike does a great job this is our second time dealing with him. We had the greatest experience | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Eric Oji
    Great service and professionalism from my service advisor Mike! Highly recommend | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ KING OF Atlanta
    I love the experience at Heritage Volkswagen. Laura always take care of the business. Very good customer service. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Drew Waits
    One of the service representatives Robert Gill really went out of his way to do right by me when our Passat started having issues. He was completely transparent and extremely helpful, honest, and accommodating through the whole process. He didn't have to treat us as well as he did, but he did it anyways. Good folks at this location | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Travis McClure
    Great staff | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Termika Johnson
    Volkswagen is hands on and treat their customers like family | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Janine Hall
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Dane Dean
    Phil made my experience leasing my 1st electric car wonderful! He was very patient & personable as he took me through the process. The facility was clean & attractive with friendly office staff. I know I can trust Heritage to take care of all my car needs going forward. The ID.4. Is incredible and more than exceeds my expectatio | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Kathryn Parker
    Friendly, prompt greeting. I was told the service would take about an hour and I was out the door in 1:15 minutes! Great. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Traci Smith
    Took my ID 4 in for maintenance and to address some recalls. Customer service was great.... no waiting and they automatically gave me a rental as my software update would take some time. And best of all ...They found no issues=no additional monies spent. Mike and his crew were super communicative and I felt they really cared about my | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ ms v
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ pete raissis
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Brandon Montgomery
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Matt Aemmer
    Derek is awesome! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Chelsey Jones
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ yahudi gotitright
    Brought my Passat to South Atlanta Volkswagen and they were jolly on the spot with the repair of my vehicle, these are the guys you want to repair your Volkswagen ?????? | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Peggy King
    MY 5 STARS GO OUT TO MR NATE. NOT ONLY DID HE GIVE ME OUTSTANDING SERVICE .WITH MINE BEING 80,OOOMI MAINTENANCE. I ALSO WAS REWARED WITH#1 TECH SPECIALIST. I WAS OUT BEFORE I STARTED THE MOVIE. WHICH NATE SUGGESTED TO K ILLED TIME. BRAVO NATE BRAVO. HE MADE ME FEEL LIKE FAMILY. THANKS AGAIN. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ richard bernard
    Very nice waiting area..decent wait time ..Good customer service..given a loaner on two different occasions. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Cathy Burdge
    Great service, it was quick. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ raymond messi
    Everything was excellent. Keep doing what you are doing. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Tes West
    MICHAEL was very knowledgeable and patient. He helped me to feel good about future repairs that I want to make that I thought might be very expensive. I appreciate his attention to detail and into my needs and wants. I’ll be back as usual! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Dawn Trimble
    I’ve been going to this dealership for car service for a few years. Michael Betsill has been my technician - he is courteous, explains what services I will get and updates me regularly when waiting. I enjoy my experience at this service department. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Susie McVea
    I am so pleased with the purchase of a new electric vehicle from Heritage Volkswagen. Chante, Que and all the staff were excellent and the dealership is a great facility. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Tawanda Brown
    I was well taken care of my service advisor was Nate. He did awesome. They got straight to the point and fix the problem on my 2024 atlas cross port. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Dane Dean
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Barbara Whiters
    Satisfied with the timely manner of getting my car service. Advisor, polite, and professional. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany Flournoy
    Christian & Corey were immaculate. They came prepared and handled everything swiftly/smooth. I’ve never had a Volkswagen so being walked through each part of the car and what i’m signing myself up for including benefits - i’m more than happy I’ll recommend this location more than anywhere else ! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Dee Brown
    Work was properly done and done quickly. Took care of the recall item and addressed the issue with the car. They also honored warranty on vehicle on my pre owned vehicle with out hassle. Mr Blalock kept me updated throughout the process. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Brantley
    Great experience as a first time Volkswagen customer. Dee was helpful from my original phone call and through my car buying process. Mike in finance was great also, he explained everything I needed to know regarding warranty, maintenance and etc. Thanks guys! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Neck Licker
    They took great care of me with the software issue with my car. Got it fixed very quickly. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ tonyshoaf
    Excellent service.. Keep me informed all the way through my service experience. Highly recommend !!! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Paul Stokes
    I have used this dealership in the pass and wasn’t pleased with them. This time something was different. Will use them again. Paul Stokes | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Sandra Scullark
    Mike was a great help to me. My battery was bad and he explained what was wrong and what needed to happen. I left the dealership with a solution to my problem without any additional costs. I am very satisfied with my visit. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Abdou Elassal
    Mike was wonderful to work with, definitely helped me sort the problem and the solution. Highly recommend him. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Lydia Waits
    Robert, the service manager is an honest, caring, and outstanding person. He guided me and provided the service I needed without question. I'm so appreciative of him and his help. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Daphne Porter
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Shaw
    A great experience start to finish. Milton (sales - but recently promoted) worked to beat inventory shortages, high demand, & other dealers' discounts to secure a model others couldn't get on their lot for weeks/months. He found the only match within hours of Atlanta & had it hand delivered at no cost. I've owned 4 VWs in my life, bu | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ G Johnson
    I have experienced good customer service here at Heritage VW and was well please with my vehicle and very beautiful csr/upgrade specialist ms Tonya kemper | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Katia Forbin
    Mike was incredibly helpful and attentive. He really exceeded my expectations. Great customer service. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Timothy Austin
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Carol Edwards
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Joe Sidney
    Always Top Knotch Service. Thankx Much### | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Stanley Walker
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Bre DeJesus
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Coy Paschal
    My car proforms well after the repairs ptovided. I personally recommend this company to all who needs a major repair. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Angel Brown
    I highly recommend this dealership and if you are ever in the market for a new car, ask for Milton! I recently purchased a Jetta and I absolutely love it! My guard is usually up when it comes to dealerships and salesmen however, Milton made it a seamless, transparent process. He was super patient and beyond helpful throughout the ent | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ GILBERT PATTERSON
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Mario Pugliese
    Great service, John was the best and I am very glad to have closed the deal with them. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Juanita Glover
    ....so it appeared to me that Mr Nate was the only person working the evening that picked-up my my car. Mr Nate was very aware, knowledgeable of his job and appeared to be highly professional. He was very helpful in every way. I Appreciated Mr Nate......ThkYou! This is more than I could ever say about the other 2 or 3 clowns/empl | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Olu Olamigoke
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Shay G
    Heritage Volkswagen, outside of waiting to be acknowledged. The service I received was top tier. For it to be a Saturday I had less than a 2 hour wait for my service. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ La Tonya Thompson
    My VW broke down on me. At first, thought it was the battery. So having, to tow my vehicle to Heritage, I was on pins and needles, thinking this was going to be a very expensive bill that I couldn’t afford. They were honest and I felt they did an excellent job and in a very timely manner. Thanks Heritage!! See you next time!!! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Mike Spring
    After a disastrous 75 minute wait after I made a service appointment, which was confirmed, I was passed from agent to agent, being told I wasn’t in their system, after buying $200 worth of parts, and having a confirmed appointment. I finally raised enough sand ( I struggle with my temper) and was connected with a service person, Mike | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ John Tarrant
    After my 5th time taking my ID4 in to get the A/C to blow cold, after 6 weeks without my car (they gave me a loaner,) I now have a working A/C. I understood they could not get the parts needed. I did not understand why no one communicated that info to me. In fact, I got no update until I finally called in after a month. This would | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Jasmine Upkins
    Update: my visit to heritage Volkswagen was for a service because I was losing pressure in my driver side rear tire. I purchased that tire about a month or so ago and was told I had warranty on said tire which was the reason I took my vehicle in for service. The guy who is my “account manager” or whatever his title is insinuated tha | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Diadra M
    If I could give less than one star I would. DO NOT TAKE YOUR CAR HERE. I took my vehicle a week ago for 80k mile service they charged me $1500!!! Only to find out a week later I have an oil gasket leak that now needs to be repaired yet I have paperwork that states a multi point inspection and oil and filter change was done- HOW? I've | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Lonnie
    Took 3 months to get part, dealership would not write me a letter for DMV and had to get a hold of VW customer service to do so. My service manager would not return calls(Ramsis). After 2 months I reached out to parts manager who attempted to get part from other dealership, which never happened with service manager. Finally got part, | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Kristi Clough
    When I went to purchase my new car I was promised all kinds of nice things. That experience was great. But since then it has gone down hill. I went to get a new tire because I got a nail in mine and they were not very willing to help me out when I was driving on a spare. I had to really be pushy so that I wouldn’t be driving days on | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Westy Media
    I never spend less than 2.5hours for even just an oil change as one of the first people. My initial experience at this location was HORRIBLE, my order was never fulfilled and the sales advisor went out of town and they over charge on labor. Associates are no help. They don’t even have complimentary lobby amenities for your wait, poor | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Zachary Griffin
    Not so great experience. A lot of bait and switching, Passive aggressive interactions, ridiculous inflation. I understand your job is to sell but you won’t rob me | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Wuandria Hudson
    DO NOT HAVE NATE TYRUS AS YOUR ADVISOR FOR ANY SERVICES AT THIS LOCATION!! He is very RUDE and unprofessional. Came in for an oil change after waiting a hour I get an email that my appointment was cancelled? How when I’m waiting for an oil change. I went to ask about my car and was told to wait 15 min that turned into another hour. I | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ MARK GREEN
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Modern Classic
    Milton took great care of me!!! | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Johnitha Holmes
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Travis Howard
    Service was very good and fast. Nate was awesome, really helped me get in and out | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Carl Shelfer
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Mary Diggs-Hobson
    Professional staff, Mike was very helpful and informative. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Javier Reus
    | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ K Jorae Jefferson
    Unfortunately I did not receive good service beyond the ladies that answers their calls. My problem was not resolved. I took my car in to get a key programmed. I was told i had to purchase a key from VW because they did not program other keys (I previously purchased from another company). Then they were not able to program their own | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Kush Rao
    I would never recommend this place for buying or leasing a car! A total RUSH SCAM and no transparency at all. The sales agent WILL NOT stay with you to finish the sale or deal. Basically, once you enter this spot you are totally booked into buying scam. They would never allow you to take your time to decide or finalize the options. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Skhy Sou
    They had me wait 3.5 hours for a simple oil change and adblue refill to my vehicle on a Wednesday morning. I was charged $250, drove 50 miles and my check engine light and adblue came on, mind you I just had a adblue refill. I've called back and try to make an appointment numerous times throughout the day but I couldn't get through t | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Marie
    If you had any problems with this dealership give me a buzz. HORRIBLE PLACE .. WARNING DO NOT BUY A CAR FROM THEM Finance manager straight TRASH.. GM is HORRIBLE.. Class action lawsuit coming. If you wanna join hit me up already have some people off facebook with same issues with them. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Carolina Boone
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ magnolia levee
    Outstanding Experience with Breanna at Heritage Volkswagen of Union City! I can’t say enough great things about Breanna and the exceptional service she provided. From start to finish, she was professional, courteous, and incredibly efficient. She made the entire car-buying process smooth and stress-free—everything was handled in jus | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Pam Austin
    Thank you John for your outstanding service in being patient with my decision making and for your guidance in helping me make it. I will always send people your way due to your honesty and giving that trustworthy aroma. Thank you Corey & finance Philly Eagle’s fan for helping me with the remaining decisions. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Alissa Bethea
    Between Mr. Tim Brooks and Mr. Ramas, they always assist when it comes to my car maintenance. With ease I want to add which makes me a forever customer | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Eduardo Cruz
    The attention is excellent!!! Second unit purchased in this place!!! And although my English is not very fluent, they strive to understand and provide you with the best care. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Lara Dial
    Heritage Volkswagen and John, our salesman, were easy to work with. They went above and beyond to get us the vehicle we wanted by bringing it in from another dealership. John was not only professional and helpful, but also patient, not pushy and worked hard to find exactly the car we were looking for. Thank you, John and Heritage Vol | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ ANTONIS WILLIAMS
    I must say that my experience at Heritage Volkswagen was rewarding experience. I went in for a 120000 mile service on my beloved Passat , but ended up walking out with a 2025 Atlas Cross Sport. My salesperson Breanna was the greatest and very professional. She did all she could to make sure I was satisfied and happy with my purcha | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Lauren Getz
    They went above and beyond to put me in the car I wanted for an amazing price! Highly recommend. Dennis provided me with amazing customer service. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ fit royalty
    Friendly quick service | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Teresa Heard
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Jenyla
    Milton was the best salesman I’ve ever had—from his kindness to his honesty throughout my purchase on 6/21/25. I stopped by Heritage after leaving an appointment with another dealer feeling unsatisfied, and Milton made sure everything I wanted—from the detailing of the car to the price—was not exactly, but very close to what I was lo | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Lartresha Underwood
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Courtney Tucker
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ John Jones
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Lauren McClendon
    We had a great experience working with Glen and the entire Volkswagen team. This is our second purchase with Volkswagen of Union City and their service is always top tier. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Elaine Jones
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Morrison
    Very friendly professional efficient and on time thinking about getting my third vehicle from there excellent service | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ zantravious shields
    I can’t brag enough on Heritage Volkswagen in Union City. I was very skeptical making a big purchase in today’s economy. But they made me feel comfortable the entire process. They worked with my budget and got me out the door in a few hours. Huge shoutout to my sales rep Breanna! HIGHLY RECOMMEND HER. She truly cares and works for YO | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Shavannah Harvey
    I was traveling with my kids and my car actually broke down on the highway so I took it to Heritage Volkswagen and they are the best my car was ready the next day. Big ups to Mike Betstill and his crew….. if I’m ever back in that area I will definitely stop by just to make sure my car is still doing what it’s supposed to be doing. Th | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Zay Murphy
    I will never buy anything but a Volkswagen, I had a bad head on collision in my 2020 Passat, and that car saved my life, I went to them and bought another car fast and simple, they really go out there way to make the process simple and sweet, and they also do everything to work with you will definitely be going back | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Craig Goddard
    We have been customers of Heritage VW for over 22 years for a reason.. customer service!! Dealership is always clean and employees are knowledgeable! | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Joshua Mcclendon
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Brittany Dees
    10/10 the entire staff was amazing! Special thanks to Alex and Corey ???? | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Amadou Sokhna
    It was fine | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Kenyatta Bush
    I've never had service this bad in my life! The service center has some of the worst service that I've ever had and I hadn't experienced this level of unprofessionalism in years. I'll drive 100 miles from home before I give this place my business. If you expect professionalism and basic things like a greeting, please go elsewhere. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ D Richmond
    They are not honest people. Go anywhere else. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Drea Paul
    The worst experience that I have had was at a dealership service department. Initially, I called multiple times to schedule and get a quote. No one answered the phone, and I kept getting sent to voicemail. I had to come in person to get a quote. When I called back to schedule the appointment, I had to call again multiple times. At th | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ LaMar Rudd
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Lucy Atkins
    Milton did an amazing job, going above and beyond, helping me get into a brand new car for 2025. Very nice, very respectful! I definitely recommend Milton and would do business with him again. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Tia Monique
    Mike was a huge help and was patient with me. He explained the process thoroughly and made me feel like my car was in good hands. Satisfactory service! ?????? | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Jocelyne
    Highly recommend Christian for sales. Great communication, made sure everything was handled accordingly. He has a light spirit and was very easy to work with. At no point did I have to initiate a call for updates on my purchase due to me not being able to drive if off the lot. The vehicle I chose was being inspected at the time of si | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Hill
    My salesman Christian was great to work with! | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Tomeakaco Peete
    Heritage Volkswagen was Great! My salesman Glen he really had faith for me??,Heritage customer service was wonderful! Thank you Guys for my 2024 Buick???? | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Diana Adams
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Ron Ramsey
    Work closely with Corey, Sydney and Glen specific to a transaction on a 2022 BMW X5. All three personnel did a great job communicating and working with me through the complete transaction. Great experience working with those 3 individuals and Heritage Volkswagen. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Cherese Mbila
    Glen is the absolute best. We have been working with him for some time and we have officially purchased three vehicles from him. He is hard-working attentive, and he definitely listens and delivers on exactly what we want. My father is In car sales and has been for over 30 years, but I think that he can learn some things from Glenn! | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Bruce Magnium
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Gwen Brannen
    Quick, friendly service. Mike took great care of me and my gti. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Ticley Randall
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Getuar Quni
    Great people. Wanted to thank Phil and Cory for getting me in a brand new 2024 GTI. Been coming to them for years since I was a kid and now I bought my first vehicle from them. 100% recommend them. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Shay W
    Ramses was great , got me in and out with a loaner truck while my truck was being serviced . Also kept me updated through out the process. Thanks Ramses | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Jin Jin
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Dante Charlesworth
    Got me in early, serviced my vehicle quickly. Great team | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Alicia Kinchens
    Great Experience Heritage Volkswagen in Union City,Ga! Christian and his Team was very helpful !! Please ask for salesman Christian when you visit very polite and knowledgeable. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Catyra Hanson
    The Volkswagen Heritage family welcomed me and helped me with my new car purchase and I am so happy with the new car purchase. Gwen was my representative and made the process very clear to understand. Thank you Heritage Family. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Rich Jackson
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Johnny D
    Been working with the particular dealer for some years now. Ended up getting a Volkswagen from another dealership and live to regret it. Could not wait to be able to get another car from this Dealership and I end up getting to at the same time. Between Glen, my sales associate and Corey and finance I finally was able to get the vehi | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Cody Thompson
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Berry
    A great place to buy a car | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Sean denney
    Was a wonderful experience, was in and out in no time at all! | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Randy Smith
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Erica Hammond
    Mike is always awesome | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Daijah Cameron
    Fast and friendly service | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Damon
    Customer service in parts department was great. Prices a bit high | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Leonardo Godinho
    The attendant was gentle, transparent and upfront. The facilities are good: there is a space where I could work while i waited. However the APY rates for loans proposed by them aren’t the best in the market. The following day after I left I received a proposal 2.5% lower than theirs with similar terms. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Wanisha May
    My experience started off very well until I reached the Finance department. Unfortunately, I had a negative interaction with Kyle. When I asked if I could remove some warranties and GAP insurance from the deal—explaining that I preferred not to pay interest on them—he responded dismissively, saying the business “has to make money som | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Dominique Jackson
    Would not recommend this dealership location. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Mzkbsmilez
    (Edited my original review) I was scheduled for an 8:30am appointment, arrived at 8:17am. When I arrived l, it was as if I was bothering the service agents. There were guys sitting in there offices, with no customers but did not turn their heads to acknowledge me. Someone finally greeted me and said Mike would be with me and for me | Read Full Review
    5/26/2025 12:00:00 AM | Google
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