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Stone Mountain Volkswagen

★★★★★(99)read reviews

3500 Stone Mountain Hwy, Snellville, GA 30078

(770) 450-6512 Ask About Our Service Specials!

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Business Hours

Mon: 8:00 AM - 6:00 PMTues: 8:00 AM - 6:00 PMWed: 8:00 AM - 6:00 PMThur: 8:00 AM - 6:00 PMFri: 8:00 AM - 6:00 PMSat: 8:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Andre Pijeaux
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5/6/2025 12:00:00 AM | Google
★★★★★ Danielle Dixon
I previously bought a car from this dealership and returned because the customer service was phenomenal. I felt respected, valued, and received a great deal. This time, I came back to purchase a second vehicle and had another great experience with my sales rep, Ishmael—he was attentive, knowledgeable, and truly helpful. Unfortunatel | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ IT Retis
The folks at Stone Mountain VW really took care of me and my beloved 2020 Jetta (6MT for the win!). I needed a new key programmed and they accommodated me on the same day and within an hour's time. The waiting area was excellent. Coffee / hot chocolate / water was abundantly available as well as some snacks. Free Wi-Fi allowed me | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Haley Brown
Great price and I didn't have to spend all day at the dealership. They were very efficient. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Welcome Lugube
Excellent Service | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Christina H
I worked with Lori on a few repairs with my Jetta. She is attentive and knowledgeable. She provides great communication and listens to you needs. The mechanics for the job done swiftly. I would recommend this service center. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ virendra kumar
I had great experience here .. I came late for service but staff is very friendly.. specially Lori .. she took my car for service.. ?? Thanks to Volkswagen and staff ???? | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Jackie
First time every walking in a dealership and got exactly what I wanted. Everyone was very friendly and made my car buying experience very pleasant. Remario M is the prefect salesman he took his time and went through all the features of my suv and made driving off the lot easy. | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ guerlyne
Very pleasant | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ Justin T
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4/26/2025 12:00:00 AM | Google
★★★★★ Toneshia Coleman
Stone Mountain VW never fails to provide OUTSTANDING customer service!!! I am ALWAYS impressed with their service!!! Thank you!!!! | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Daniel Simoes
Had a good sales experience. Flew in to buy a car and drove it home. Took some time to get the deal I wanted and note that I am an experienced car buyer, so I knew what I was doing. When I got there, the deal was as agreed with no funny business and I was soon on my way. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Sonia Pitter
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4/23/2025 12:00:00 AM | Google
★★★★★ The Melted Owl
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4/23/2025 12:00:00 AM | Google
★★★★★ Patanna Boyce
Excellent service! | Read Full Review
4/23/2025 12:00:00 AM | Google
★★★★★ Joel Reeder
We had a great experience at Stone Mountain VM. The staff was friendly and very acknowledge. They made the purchase very easy. I would highly recommend Jean and his team . | Read Full Review
4/23/2025 12:00:00 AM | Google
★★★★★ All Stars
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4/23/2025 12:00:00 AM | Google
★★★★★ Conrad Brown
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4/20/2025 12:00:00 AM | Google
★★★★★ juan fermaint
Great staff very helpful. I’m very pleased with the service they provided us. | Read Full Review
4/20/2025 12:00:00 AM | Google
★★★★★ Mark Williams
AD, best sales professional at the dealership. Reach out to him, he will get the deal done. | Read Full Review
4/20/2025 12:00:00 AM | Google
★★★★★ Hagai HERRNSTADT
Do yourself a favor, go somewhere else. | Read Full Review
4/20/2025 12:00:00 AM | Google
★★★★★ Jesus Rivera
When I took my vehicle to get my tires balance and rotated they noticed I didn’t have a wheel lock. I reached out to my salesperson and he contacted the service department. They got me in the same day and got me take. Care of. | Read Full Review
4/19/2025 12:00:00 AM | Google
★★★★★ Anna Grace
1000% recommend this place and purchasing through Lloyd. He was extremely helpful and made sure all our needs were 100% met. Cannot recommend this place enough! | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Aarial Harris
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4/16/2025 12:00:00 AM | Google
★★★★★ Diego V
Went back for my second car and they took care of us once again. Everything was smooth, I walked in and drove right out. Shout out to Anthony, if you need a car don’t hesitate to pull up to Stone Mountain Volkswagen and ask for Anthony! | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Shanice McCord
Wonderful experience! Thank you Tony McCord! | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Brittany Turner
Be wary! In 2023, I bought a 2022 VW Tiguan with significant equity. Within a day, I had to bring it back for windshield wiper issues, and less than a year later, for spark plug problems, both resolved. They later offered to buy my vehicle back due to a demand for used Tiguans. We agreed to lease a 2024 Tiguan, provided the payment | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Albena Asenova-Belal
Very nice people. Stress free deals. AD is the BEST!!! He will answer all your questions with a lot of patience and I love that ?? When you go there definitely ask for AD Mitchell! And…. Love my new car as well!!! | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ Stuart Arnold
Raymond is so easy to work with in the service department. He has a strong pulse On timelines and services that are required immediately versus “it can wait”. I appreciate the Quality work that this branch of Volkswagen always delivers. Proud to be a customer since the 90s! | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ Veronica H
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4/13/2025 12:00:00 AM | Google
★★★★★ CARLA SCREEN
Pleasant staff, efficient service. Thanks to Raymond for explaining the servicing details for my car! | Read Full Review
4/13/2025 12:00:00 AM | Google
★★★★★ Reginald Walker
Chris was very fast and extremely nice. | Read Full Review
4/11/2025 12:00:00 AM | Google
★★★★★ ll gordy
Traded first car that I purchased at Stone Mountain VW for new 2024 version of the same car. Ismael Yassin was wonderful to work with and patiently showed me all the features of the car. Everyone we dealt with was polite and efficient. Overall excellent car buying experience. I love my new car! | Read Full Review
4/11/2025 12:00:00 AM | Google
★★★★★ Jackie Pryor
This visit was smooth and quick to include an appraisal, parts purchase and 21 point inspection. No repair needed this time and my mind is at ease about a few things. Thank you, Stone Mountain Volkswagen! | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Gene McCann
Went in to have my battery replaced. That used to be a DIY job but computers had to be re-set. Service was fast & good. I was even given a Mil discount just for the asking. Highly recommend. Thanks Stone Mountain VW! | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Elliott Holder
Top notch customer service from all area. The service department took good care of all my vehicles needs. | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Briana Greenwood
Kevin & Brandon were amazing! I walked in, told them what I could and couldn’t do, & they got the job done! ?? | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ tiffany “tip” kelly
Had my car for 5 days when advised it would be ready Monday . VW Rep called me Monday am morning to advise progress but did not update me at all by end of business day that repair would take longer . I heard from the next morning after I requested update. Then was advised by 11 my car was ready after I shared my unsatisfactory with | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Joan Piggott
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4/10/2025 12:00:00 AM | Google
★★★★★ ruth was
Thank you Chris! You made it easy for me. | Read Full Review
4/8/2025 12:00:00 AM | Google
★★★★★ Business Request
Chris has been awesome! | Read Full Review
4/8/2025 12:00:00 AM | Google
★★★★★ Clarence Pope
I received red carpet treatment, the service personnel were professional and thoroughly complete in making sure that we were satisfied with all assigned maintenance !!! | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ Suad Cenan
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4/7/2025 12:00:00 AM | Google
★★★★★ kathryn bessent
Great service five stars | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Briana Mathias
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4/3/2025 12:00:00 AM | Google
★★★★★ Frank Sandberg
Chris was very professional and the survive on my Atlas Cross Sport was done as promised, they also did an excellent job washing it. | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Melodie Delton
A.D was extremely helpful, knowledgeable and provided excellent assistance getting me back into a Jetta after losing my car. He stayed later than scheduled to ensure that I the car that I wanted and I did! I love, knowing that I am back in a reliable car that makes me feel that I’m in a luxury car. It’s been almost a complete month | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Carlos Crawford
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4/3/2025 12:00:00 AM | Google
★★★★★ Bridgette Manson
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4/3/2025 12:00:00 AM | Google
★★★★★ Reina Romero
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4/3/2025 12:00:00 AM | Google
★★★★★ Frank Boisson
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4/3/2025 12:00:00 AM | Google
★★★★★ starscream decepticon
I wish they could have done a run down on the prices per service so I could know about how much I would be spending before paying for it. Overall service on the vehicle was good. | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Temeika Fairley
Great folks in the service department. | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Andrew Caldwell
The service department was absolutely amazing especially Brandy. She was really helpful | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Rodney Salley
Raymond as always, provided tremendous customer service! Always patient, thorough and on top of things! | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Benjamin Cenan
Chris did a great job | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Mike
First oil change in the new Atlas. In and out and treated well as always! | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Carine Ahoua
Chris was the greatest. I was in and out. Very informative and helpful 10/10 recommend | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Jae
Had a good service experience. | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Victor Llaverias
Chris was amazing. Great service!!! | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Juan Saavedra
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4/1/2025 12:00:00 AM | Google
★★★★★ Jeremy Carlyle
Terrible experience at this location. Came in three times for a gti. First time text drove seems to have went well. Went back the second time and the original guy tried to pass me off onto someone else every unprofessional. Then the Third time I go and try to buy the car and they sell the car interested in. Beware because they lie an | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Linn Smith
My service advisor Lori and the Technician Derick Martines that performed the inspection and repairs on my car@ Stone Mountain Volkswagen was marvelous in making sure everything was done right and working correctly, when I had a concern about my back wiper blade and couldn’t drive back over there cause I was at work Lori made sure he | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Lakesha Brooks
Even though I paid too much I'm definitely happy with my results | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Jessie Grey
Great total experience! Tony is the only person I will buy from | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Vanja Stojanovic
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3/31/2025 12:00:00 AM | Google
★★★★★ Ruthie Dye
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3/31/2025 12:00:00 AM | Google
★★★★★ Brook Johnson
This is the second time I've purchased from Stone Mountain VW. Everyone is so very nice and accommodating from sales to service. They really feel like family at this point!! My new friend Edris will take great care of you!! FYI-Will Ferrel's doppelgänger works in finance so for that reason alone you should go and check it out!! | Read Full Review
3/28/2025 12:00:00 AM | Google
★★★★★ Bryana Richards
I recently purchased a 2025 Volkswagen from this company 3 days ago and I wanted to give a big shoutout to Tony Mccord! From the moment I walked in, he was incredibly helpful and patient, answering all my questions with a smile. He took the time to understand my needs and preferences, and he didn't try to push me into a car that wasn | Read Full Review
3/28/2025 12:00:00 AM | Google
★★★★★ Marc Vinson
Tony and Brandon were very attentive and made purchasing a new Volkswagen easy. I would definitely recommend this dealership to others. | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Jean Fenelon
Awesome Experience | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ zarlast aslan
I am very pleased, Brandi took great care of us and provided information and suggestions at every stage.Thank you Brandy nice to have you in Stone Mountain volkswagen. Thank you | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Michael Hauser
The people was very nice and helpful. | Read Full Review
3/26/2025 12:00:00 AM | Google
★★★★★ Kevin Harvey
I'm completely satisfied with the service that I received. | Read Full Review
3/26/2025 12:00:00 AM | Google
★★★★★ Admir Zubcevic
What an excellent sales staff . I worked with Tony and Kevin to get me the car I wanted . In the beginning I wanted 2025 Atlas and they convinced me to test drive Atlas Cross sport and immediately felt that was what I wanted the compact and sporty SUV. David the sales manager was also very helpful and understood my needs and as well | Read Full Review
3/26/2025 12:00:00 AM | Google
★★★★★ D'Andre McGrew
Brandy Pressley was amazing!!! Very professional and knowledgeable about the whole process, being this was my first time dealing with a dealership about service she made it very easy and comfortable for me!!! Thank you so much ?? | Read Full Review
3/26/2025 12:00:00 AM | Google
★★★★★ Alex Bassoff
I’ve brought my 2022 Tiguan to Stone Mountain VW three times for the same issue, yet the problem remains unresolved. The SUV only has 25,000 miles on it and is still under warranty, so I expected the dealership to take the necessary steps to diagnose and fix the issue. While the customer service personnel are friendly and professiona | Read Full Review
3/26/2025 12:00:00 AM | Google
★★★★★ Dayne Henriques
Stone Mountain Volkswagen and Ismael Yassin made the entire process smooth, easy, and genuinely enjoyable. Car shopping is often a dreaded experience, as you never know what kind of salesperson you’ll encounter. However, Ismael’s friendly demeanor, professionalism, and dedication to customer satisfaction made all the difference. Ism | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Daniella Boson
Very professional they took care of my updates and provided a loaner service was great and the staff was nice as well. | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Bryant Martin
Excellent service by Isarel and Brandon. Happy Customer! Love my new iD4 | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Sidney Wallace
They are great at customer service whenever I need to take care of my vehicle. I love the discount that the generous ownership extends to veterans! | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Marino Iglesias
Every time I've needed maintenance services for my VW Jetta, I've received the service with complete professionalism. They've communicated in simple, concise language, so I truly believe this is an excellent team. Mr. Gachelin, always with a smile, has assisted me every minute, and I feel he's an excellent professional at what he doe | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Israel David
Mr Israel is a rock star! By far one of the most knowledgeable EV experts at Stone Mountain VW..not to mentioned, best dressed. I would highly recommend if you want the best product knowledge and service. 10 stars ?? | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Jill Robinson
Just spent 500.00 for service on diagnostic and fuel injectors to be cleaned. Car still has rough idle and now has more misfires than before. Called and left a message and have waited all day for a call back. Still nothing | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Esau Linares
They did a terrible job servicing my vehicle and scammed me out of my warranty. I'm not one to make complaints, but this was beyond terrible. I bought a used Volkswagen Jetta 2016 model, and it started burning oil after a few months. I had warranty up to 60k miles. I was at around 56k miles when this started happening. I went to get | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ TIP_ Hamza
Don't go here the general manager is racist ???? | Read Full Review
3/21/2025 12:00:00 AM | Google
★★★★★ thee wei
My Service Rep Ms. Lori Smith provided me with exceLLent service and “detaiL of my vehicLe” once again…. Thank You- | Read Full Review
3/20/2025 12:00:00 AM | Google
★★★★★ Joselina Craven
Excellent work, very professionals, and great customer service. | Read Full Review
3/20/2025 12:00:00 AM | Google
★★★★★ Dot Blue
I'm very satisfied with maintaince service, everyone was friendly and professional as always. | Read Full Review
3/20/2025 12:00:00 AM | Google
★★★★★ Rose Bowen
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3/20/2025 12:00:00 AM | Google
★★★★★ Gisselly Madison
I was so very impressed by their service. My rep, Brandy, offered great and timely communication. She called when she said she would, she gave me clear expectations of when to expect my car to be ready and most importantly she was very considerate of my immediate needs even with dealing with an old car. I will definitely come back a | Read Full Review
3/18/2025 12:00:00 AM | Google
★★★★★ Sabrina Moody
With the help of salesman Israel David and financial manager Brandon S, I upgraded my car from a 2022VW Taos to a 2024 VW Tiguan. I couldn’t be any happier! Thank you ?? | Read Full Review
3/18/2025 12:00:00 AM | Google
★★★★★ Andre Epps
Was provided excellent service. | Read Full Review
3/18/2025 12:00:00 AM | Google
★★★★★ Peaches cream
Stone Mountain Volkswagen is the place to go to Purchase an atlas when you’re ready please look for these wonderful men to help you out they work together as a team Adrian Mitchell, sales person. Brandon Simmons Manager, Rob Fioretti General manager. it was a pleasure working with them. Very nice gentleman keep up the good work gu | Read Full Review
3/16/2025 12:00:00 AM | Google
★★★★★ Rhonda Leach
My experience was great I was in and out the service was outstanding. | Read Full Review
3/16/2025 12:00:00 AM | Google
★★★★★ Kristin Cole
Sales consultant clearly just cared about the sell of the car. Did not walk through the features. I was unhappy with the car and called the next business day to see what my options were about getting my trade in back or changing cars and sales consultant never cared to even ask why I was unhappy or attempt to help in any way. Just to | Read Full Review
3/16/2025 12:00:00 AM | Google
★★★★★ VanCurtis Shell
5 star service all the time. Thanks ?? | Read Full Review
3/15/2025 12:00:00 AM | Google
★★★★★ Jerry Mitchell
My last 3 vehicle I purchased from stone mountain Volkswagen. Which has been one of the best decision I've made. From a sales experience who where very accomplished and knowledgeable. And accommodating answering all my question. | Read Full Review
3/15/2025 12:00:00 AM | Google
★★★★★ Ernest Fears
Service was good people's great keep up the good work we'll be back | Read Full Review
3/15/2025 12:00:00 AM | Google

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