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Jim Ellis Volkswagen of Kennesaw

Jim Ellis Volkswagen of Kennesaw

★★★★★(281)read reviews
950 Barrett Parkway, Kennesaw, GA 30144
(770) 769-1874 Ask About Our Service Specials!
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    SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19Click for details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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    Buy 3 Eligible Tires, Get the 4th for $15 Click for details
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    Enjoy SiriusXM in your vehicle!Click for Details
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    Get a $100 instant rebate 5 Click Here for Details

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Business Hours

Mon: 7:30 AM - 7:00 PMTues: 7:30 AM - 7:00 PMWed: 7:30 AM - 7:00 PMThur: 7:30 AM - 7:00 PMFri: 7:30 AM - 7:00 PMSat: 7:30 AM - 7:00 PMSun: Closed
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Customer Reviews

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  • ★★★★★ Brian Zuber
    Great place to shop for a car very friendly and very helpful staff. If you need or want a new car this is the place to go. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Janette Laurente
    We would like to thank and commend Alex for his excellent customer service. He patiently explained to us everything that we need to know about our car maintenance. We opted for an oil change, tire checking and rotation and a lot more. He kept us updated with the process by sending us a video about the current service being done then | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Ivan Linares
    Expectations set when car was brought in were exceeded. Alex was very helpful and answered all my questions. Only small miss was that I was not notified of repair progress until the day the CrossSport was repaired. The day before, I got a video from the tech showing inspection of items like the brakes, tires, etc, but no follow up th | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ 2go Transport llc
    Great customer service | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Randy Gribble
    From the moment I arrived until I received my keys back, I was treated with professionalism, respect, and clear communication throughout. I especially appreciate Mr. Steele at the service desk, Mr. Stewart in the shop for taking care of both me and my vehicle, and another very helpful gentleman possibly Mr. Davis who was also at the | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Ty Lee
    What an amazing experience!! The moment my husband and I parked in the lot at Jim Ellis Kennesaw, we were greeted by Jalen and his welcoming smile. Jalen was tentative, knowledgeable, and personable. He listened to what I wanted and met me where I wanted to be with the deal. Not only was it a pleasure to do business with Jalen, but t | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Kimberly Hooks
    Great experience every time I visit. Service is always fast and efficient, and the customer service is excellent. I definitely recommend this location! | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Jacob Hackney
    General Manager Robby and Sales person Rick made me and my wife’s car buying experience great! | Read Full Review
    3/18/2026 12:00:00 AM | Google
  • ★★★★★ Brandon Oaks
    Good | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Xzavion Bristow
    This dealership is terrible at communicating anything. Towed my car here to get it serviced after breaking down on the highway decided to trade it towards another I’ve never had a harder time in my life to try to buy anything. I called it just rings no one answers then I get random messages from them instead of calling me back and th | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Ashley Nicole
    First time coming to this dealership and I had a great experience! The service was very informative and efficient. Gabriel & Alana took the time to explain everything clearly and I really appreciated the video that walked through everything in detail, it made the whole process easy to understand. Great customer service overall. I’ll | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ jenny ma
    Came in today for a trade in and Cem was great. He was very patience throughout the whole process. The whole experience was seamless and pleasant. He was very thorough explaining and going over all the features of the car. Thank you! | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Tara A
    Our family highly recommends that you buy all your VW vehicles from Cem “Jim” Baydemir! The process was incredibly easy and personable with Jim. He is a family man and provides the BEST customer service our family has ever received! He is kind, patient, answered all our many questions and provided thorough information. We purchased 2 | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Amy Wright
    Easy to schedule routine service line. Time was honored and service completed quickly while I waited. | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Eric Williams
    Alex in Service is very professional, ask for him! Great environment, too! | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ kevin daversa
    Worked with Ahmad. He was very honest up front and comfortable to work with. Very detailed in answering questions and providing information. Great experience! | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Jessica Estrada
    Update: in the end, they made it all look nice on paper / in the moment and I’m finally suffering the consequences of a good salesman. Hope everyone involved enjoyed their commission bonus while they stick everyone else. Will never shop at this location again. Thank you to the official Volkswagen dealer that opened my eyes on the poo | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Kendall
    Jalen was fantastic throughout the whole process of buying my first car! Couldn’t recommend these guys more! | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Aiyona Martin
    Jalen made my car buying experience amazing. He was welcoming, patient, kind, and very thorough every step of the way. Thanks to him, I drove away in a newer model Volkswagen that I absolutely adore. Shoutout to Jalen. He is an excellent salesman. | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Allen Clarkson
    | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Drew Creger
    | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Gabriel Ibarra Ramirez
    Recently got a pre-owned car at this location. Working with Ahmad and Jose was nice and easy. They got us throught the whole purchasing process in a few hours. Thanks Ahmad for the really good customer service. | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Samantha Auguin
    Ahmad was wonderful! | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Richard Bonau
    Great service experience with Alex Lewis | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ Tina Bernard
    Jalen provided us with an exceptional customer experience today, made the entire process enjoyable and painless. Really appreciate his attention to detail and insight throughout the process. | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ Workaholic Momma
    We had a great experience purchasing a VW Tiguan. Ahmad was our sales rep and did a thorough job going over all of the features of the car and helping us through the sales process. | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ Angie McPherson
    Very precise, they specify every detail. Respectful, understanding. Fast-moving. | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ L Miller
    | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Reinaldo Cabrera
    Ahmad Summerville great job | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Taiesha Skelton
    Ahmad was friendly, knowledgeable, and never pushy…nothing like the typical car sales experience. The process was smooth from start to finish, and we left with an amazing deal. Thank you! | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ C R
    Jalen was the perfect salesman, GTI for the win! | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Jeremy Phillips
    Jim Ellis dealership has been great. Purchased two cars in 5 years from this team. This time around..Jalen was our sales representative, and even for a young guy he seemed very knowledgeable and caring to get my wife in her next new car. Honestly goes along way for me, and Jalen showed me that it wasn’t just about the “sale”, but p | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Myrna Shannon
    Jalen was an excellent sales person. I recommend him to anyone he was great. | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Grant Ramsay
    Car went in for engine light and transmission error message, Paid $98 - $50 for my deductible, turns out "air intake was came unplugged (no damage to the plug) asked if they forgot to plug it back in after fixing aircon? Said maybe?? While the car was i we decided its close enough to 60k miles so the did the 60k service. I requeste | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ David Moffett, Jr
    They had my car for over two weeks. Called me and stated my car was ready. Picked it up and drove about one mile and realized that it still had the same problem and wasn’t fixed. Took the car back to them to have it another week. I have an extended warranty that covered what needed to be fix but when picking the car up I was told the | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Kevin Silas
    Ahmad was great to work with. The process from start to finish was very smooth and straight forward. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ J W Cadle
    | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Angela Roberts
    Had a wonderful experience buying a preowned Atlas Cross Sport from Jim Ellis VW in Kennesaw. Cem "Jim" Baydemir was an excellent salesman, not aggressive or pushy and honest with his observations and recommendations, which I really appreciated. He listened to my needs and wants and I wound up purchasing the vehicle that he had init | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Lynda Vee
    Very nice staff, clean facility and excellent work! | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Elizabeth St-Vil
    The customer service I received was great!! My car was due for service and I told Alex that I didn't have much time that day (last month) because I had another appointment. He was able to get my car in and out for me. He told me he would try and he did it. I appreciated it so much. I made it to my appointment on time. Thanks Alex and | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Ryan Bakeberg
    I had to get my girlfriends car serviced for check engine light and Alex Lewis stepped right in treated me like the car owner and got everything handled faster than expected got me Lyft home and back to pick up the car also wow great service | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Joefrey Laurente
    | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Terry Thomas
    | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Kirstin Knudson
    I was looking to end a lease and purchase a vehicle and Cem made the process smooth. He was not pushy, and I returned the next day to finalize all the paperwork. I would highly recommend Jim Ellis Volkswagen Kennesaw for your next car purchase! | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Dav'guill Pierre
    | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Sai Pavan Teja Chunduri
    Great service, honest advice, and a smooth buying experience. Friendly staff and quick process, Excellent customer service from start to finish. The salesman was knowledgeable, professional, and very helpful. Thanks Ahmad Summerville for this quick service you’re the Gem | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Mary Bevington
    Addition to my review: Garrett is also incredible! And Reggie, who acts as customer support is outstanding! Kyle and the VW team serviced my car just right. Kyle brought a “can do” attitude, and was a wonderful point person. They also have an amazing coffee machine in the customer lounge, and a refurbished vintage VW bug in the showr | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Ja'Lea B
    I worked with Alex and Kevin to figure out what was causing my car to have a delayed turnover. I’m grateful for the communication and just keeping me in the loop. Also just listening to me because I was correct about what was wrong with my car. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Mark Brotman
    My car was ready well ahead of time, and they also gave me a diagnostic on the car | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ SNDFX75
    | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Elizabeth Moore
    Great car buying experience! Cem was fantastic! | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Krista Musgrove
    This is my 2nd time purchasing here, so obviously, I highly recommend. They definitely give their customers the 5 star treatment! Ask for Cem, aka Jim!!! | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Isaiah Wilson
    How successfully completed my purchase of an audi from jim ellis, volkswagen of Kennesaw. Ahmad Summerville was the salesman to make it very simplistic. He can set everything on a fast track course with prompt customer service. I enjoyed my experience here and want to give a great thanks to the salesman. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Heather Howard
    Alex Lewis at Jim Ellis Volkswagen Kennesaw was excellent to work with. He was communicative, knowledgeable and listened carefully to our concerns with the car. We would definitely bring the car back to be serviced if needed. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Yahne Moore
    Kyle was great and very professional. Everything went smooth and I’m grateful for that. Thanks again Kyle. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Cameron Schriner
    This location is incredible for the amount of orders they receive. They are fast, kind, and very informative! They are very friendly and Kyle is just the best at the service counter. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Tawana Brown
    Happy FriYAY, The entire process from the swift greeting to the close of sale was TOP tier! Ahmad was quick, attentive and knowledgeable with a lot of personality.. They are definitely going places and will be a successful aspect to Jim Ellis! Continue to strive for greatness… Carlos & T Brown Always ask for what you want you never k | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ joe clayton
    Staff members at always professional and friendly | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Janette Laurente
    We would like to thank and commend Kyle for his excellent customer service. He patiently explained to us everything that we need to know about our car maintenance. We opted for an oil change, tire checking and rotation and a lot more. He kept us updated with the process by sending us a video about the current service being done then | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Ash
    | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Denise Johnson
    I called about my battery had be replaced with a new battery and my car was not resetting. They got me in the same day to reprogram the system. Everyone was very nice. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Justin Jacobs
    They are a great dealership the only thing that ticked me of was they took my parking pass off for my apartment and it got towed the next day. Not only did I have to pay for the fix, I had to pay for a rental car because they had no loaners and then my car gets towed because they just had to take my pass off. Thanks guys. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Eric Johnston
    Everything was taken care of in a professional manner. Also they proved me with a great loaner. | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Laurie Hawkins
    Cem might be the best car salesman I’ve ever encountered. He was knowledgeable, kind, polite and never put on the “hard” sell. He made things happen, always said yes, but never made promises he couldn’t keep. A true gentleman and a pleasure to work with. | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ jessica newsome
    Service went great! Got my vehicle picked up at work and they did the oil change and tire rotation then returned it back to me once completed. That’s what I call customer service! So happy I didn’t have to take time off work ?? | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Whitney Glatzer
    Ahmad got me the car I wanted ! He was patient & thorough ! Thanks again ! I love my new baby ! | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Bill Boyd
    Ahmad Summerville was great | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Latoya Griffin
    | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Will Welch
    We recently purchased a new Atlas and Cem was great to work with through the process! | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Carlos Roberto Lopez
    5+ starts to the whole crew but specially to Cem “Jim” Baydemir! He managed the whole sales process not as a sales man but as a companion in our purchase journey! The whole process, trade-in to taking new car home was about 2 hours! Great asset for Jim Ellis Motors. As we promised, we came back for an upgrade and looked out for him. | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Mike Sneed
    Excellent experience. That's why I keep coming back. Cam is so good at his job and goes above and beyond to make sure everything is in good shape. And above all, if you should need help w/the car you can call him anytime | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Maylasha Perro
    Shout out to Justin for being the greatest salesman to laugh and joke while still working hard to get me driving off with everything I wanted in a car ????????. Everyone was so nice and made it happen?? | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ George The Corgi
    Excellent service team! We arrived close to closing on a Friday evening from out of town, and Kevin was still able to assist us with our issue. We had experienced the same problem a couple of months earlier, but our local dealership was unable to pinpoint the cause. Within a day, Kevin and the service team provided a clear, detailed | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Miriam Thomas
    Awesome customer service he made my day @kevin myer | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Brittany Hernandez
    They gave me a same day appointment for my oil change, very courteous and did only what I asked them to do without trying to sell me other services. They also did my inspection on my tires and brakes for me at no additional charge and they gave my daughter a military discount. Much appreciated. Highly recommend this dealer for servic | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Ajay Adedhela
    Mr. Alex helped a ton with my vehicle issues advised me with options and I’m happy to recommend services here. | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Keegan Majers
    Ahmed was kind, knowledgeable and helpful throughout the buying process. | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Dorothy Quiroz
    My car was attended to so quickly and communication was great! Brad Galimore was extremely helpful and patient and made sure everything was spectacular. After service I felt like I was driving home with a new car! | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ KFoster
    We had a positive experience with both Ahmad and Jose during our recent visit. They were both helpful with our questions and concerns, and were able to help us find a great vehicle. Thank you again. | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Alex Showe
    I had an outstanding experience working with Alex Lewis in the service department at Jim Ellis Volkswagen of Kennesaw. Alex is the definition of dedication and professionalism. From the moment I arrived, he made it clear that customer satisfaction is his top priority. He treated my vehicle with genuine care and consideration, taking | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Chandan Shree
    Worked with Ahmad Summerville to get a great deal on a lease. So patient and kind while working with us! Thank you! | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Melisa Karan
    Cem (Jim) is an excellent sales specialist. He assisted us with incredible patience and dedication, answering all our questions clearly and in great detail. Without putting any pressure on us, he helped us find our dream car in the most budget-friendly way. After visiting many other places, we realized that this was the right dealer | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Jasmine Collins
    very helpful my agent Jalen help me with all my needs, and was very patient And answer any questions that I had about the car | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ One Nunez
    Good customer service | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ howard Smith
    Service not as good as it should be. | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Josh Burdick
    Decent sales experience but that’s where it ends. This dealership and their service department are liars and scam artists and you should never bring you VW for service. I have a highly customized Golf R. I came for only my free oil change and specifically said nothing else on the car needed to be addressed and don’t even need to wash | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Brooklynn Pippin
    Sold my sister a car, and 2 months later it wouldn’t start while out of state. She’s now spending more and more money trying to get it fixed so she can drive herself home. Absolutely ridiculous! | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Miguel Fernandez
    Ahmad was a huge help. Working with us on finding the right price for us. Any questions we had he answered. Got us a good deal and was able to leave us happy customers. If you want a car and someone who will work hard to get you a good deal, ask for Ahmad | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Ricky Sibley
    Great customer service, well informed, had us in and out quickly 10/10 | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Corinne Carnes
    Took my car in for 30K maintenance schedule. Kyle was very helpful and kept me informed on timing | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Tietjen (Kev)
    I received help from Kyle Davis at this location to which he provided great service. I would recommend my guy Kyle to help you out if you come to this location in the future . | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Tad Thompson
    | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Cathy Steele
    Kyle was great to work with took care of my concerns. Great working with him. | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Victoria Kealy
    Great experience with Cem Baydemir at Kennesaw VW. He answered my questions, quickly worked out a deal, and showed me all the features of my new-to-me e-Golf. Thank you! | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ yao Young
    Sold my car with Brent. friendly, patient and smooth communication | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ BCH BIGCITYHAULER
    | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Yasmin Brannon
    I had an excellent experience working with Alex, the service advisor at the Volkswagen dealership in Kennesaw. From the moment I arrived, Alex was friendly, professional, and incredibly attentive. He took the time to clearly explain what my vehicle needed, provided accurate estimates, and kept me updated throughout the entire service | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Roy Steenhoek
    I received very nice service and attentive care to my car. | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Shemeeka Dortch
    I had a great experience at Jim Ellis Volkswagen in Kennesaw. My salesperson Jalen was excellent to work with. Over a three month period, he answered all of my questions, even the ones I asked more than one, and he consistently kept me updated on new inventory and specials. I never once felt pressured or rushed to make a decision. J | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Ronny Estes
    I took my 2023 VW Taos in for covered routine maintenance items today, a 20,000 mile check-up, an oil change and a routine inspection. The car only has 19,500 miles on it and was bought on 8/23/2023. When they came out to tell me it was ready, they recommended replacing the back brakes which were close to metal in metal. But what wa | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Sabrina Palestini
    | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Victor oduor
    Very professional | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Chelsea Phipps
    Kyle in service was great! Highly recommend using him for service appointments. | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Eileen OConnor
    Very nice people very professional thank you very much. Mr. Alexander was very very professional. | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Sabrina Palestini
    Ahmad Summerville has been an amazing help, truly helped me with my particular situation and was very understanding with what I was needing. Ahmad ensured he provided me with the best results and I left the next day with the best fit for me! Thanks again?? | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Benjamin Fernandez
    Ahmad Summerville was knowledgeable and helpful in getting a deal done for my sons first vehicle. | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Liza Marrero
    Kyle, Ahmad and Brett were all wonderful. Came in for an oil change and ended up with an upgraded vehicle. Thanks for your time, patience and great service! | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Shiela Franklin
    I bought a car from them back in April. They forgot to put the temporary tag so I had to go back and get that. That was highly awkward. Never had that issue before buying a car. The service dept so far is good. When I have gone there to get something taken care of they have done so without hesitation. | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Ahmed Azouz
    I went to Jim Ellis Volkswagen in Kennesaw for an oil change and tire rotation. I had an appointment at 1pm, but it still took 3 hours to finish. I paid $300 for the service, only to find out afterward that the tires were never rotated. They insisted they had done it, but when I pointed it out, they took the car back and claimed agai | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Lina Chahova
    The service department might be very reputable when it comes to the mechanics but it's a nightmare when it comes to communicating with the Service Advisors or even reaching them. They aren't the best at explaining hr issues at hand and frankly made a mess of my particular situation. By the time I got answers I was too frustrated to c | Read Full Review
    12/4/2025 12:00:00 AM | Google
  • ★★★★★ Lina Chahova
    The service department might be very reputable when it comes to the mechanics but it's a nightmare when it comes to communicating with the Service Advisors or even reaching them. They aren't the best at explaining hr issues at hand and frankly made a mess of my particular situation. By the time I got answers I was too frustrated to c | Read Full Review
    12/3/2025 12:00:00 AM | Google
  • ★★★★★ Taqueia
    Made a recent purchase and Ahmad made the experience effortless. This is the second vehicle we have purchased from this dealership and would continue to come back | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Kurt Babcock
    This is my second VW I am buying. I purchased a Taos in 2024 and an Atlas now in 2025. Jim was awesome. While we waited on the financing, he sat in the car with my wife and showed her all the new tech features. Staff is always friendly and you are in and out. Go see Jim and he will not disappoint you. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Shannon Semones
    Cem (Jim) was very helpful and very knowledgeable regarding our purchase. Everyone was really nice and they didn't make you feel pressured. I recommend them to anyone wanting to purchase a new VW. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Tom Zembik
    We’ve been going to Jim Ellis now for many years for servicing our VWs. Yesterday we purchased a 2025 Tiguan with the assistance of salesman Cem Baydemir. Cem is very knowledgeable with the Tiguan and was there to work with finalizing the purchase. We now have two Jim Ellis VWs in our garage and will continue to service them in Kenne | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Stephanie K
    It’s a really great thing to feel listened to, respected, and taken seriously—not only for what’s going on with your car but how it impacts your life—and to know that your car service is prioritized. I’m grateful for good service from Kyle and the team at Jim Ellis VW in Kennesaw and hope that I continue to have good service here!! | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Priscilla Milton
    We were treated with professional & consideration. We will definitely return to this dealership. Next visit: Kyle in the service department was very helpful as usual. We were planning a road trip & he advised us on which service would be more beneficial. We appreciate this dealership & look forward to coming here even when we purchas | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ caye watts
    Ahmad was great to work with. Very knowledgeable and patient with us as we changed cars during the middle of the purchase. Made the entire process very easy. Would definitely recommend. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Samantha Edmonds
    Kyle was a great and super helpful! Thank you!!! | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Sonya Archie
    | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Juan Guerrero
    I ended up selling my car here as they reached out to me interested, Brent really came through and told me he would make the trip worth it as he would beat the Carmax offer which he did. Happy to recommend this dealership and Brent as your go to person for any needs. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Jimmy BOYD
    | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Robert Hamby
    I had a great car buying experience with Jim Baydemir. He was very respectful, polite and courteous; and didn’t try to put the pressure on to buy like a lot of other salesmen tend to do. I recommend working with Jim for anyone looking to buy a car from this dealership. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ raz95man
    I just wanted to express my appreciation to staff in service department for doing a great job and getting me back on the road. I was in Marietta and Kennesaw visiting family. This morning in my way home (Florida), both screens on my 2023 ID4 went blank. I pulled into service dept before 8:30 and I was back on the road by 9:30. I appr | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Erin Steed
    Earlier review left by accident - I have only had excellent service at Jim Ellis Volkswagen! | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Ariel Neysmith
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    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Rafael Hernandez
    Amazing buying experience! The whole team is friendly, fair, put no pressure and super efficient! And I got a really good deal! Special thanks to Jalen, the BEST car sales person in the world! I highly recommend him, he will make sure you get into something great, for a great price, and never with any type of pressure at all!! Last | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Brennan Parker
    Always get my car done in a timely manner, and do a very good job with it. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Rayne
    This is my favorite Volkswagen Dealership in the Atlanta metro area. The service department is top notch. The dealership itself is large and comfortable. There are many shops and restaurants in the area. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Tyler Keeney
    Had a great buying experience here. Huge thanks to Brent Jones for being so helpful throughout the entire process and even afterwards. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Kenn Wagner
    If you go to Jim Ellis, Vw Kennesaw, I highly recommend Kyle, He’s to the point and gets it done highly effective. Cannot recommend him highly enough he was always thinking three steps ahead for Service to save me time from having to come in again. I know a little something about cars and he is very knowledgeable. I felt like I could | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Kaytlin Graham
    Brent was amazing!!! Loved working with him. | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Joe Wright
    Update on November 9th 2025: This will be my last visit here. Took my vehicle here a couple weeks ago because I'm getting a notification that driver assist is not available. Looking it up online I saw that there were some issues with the steering wheels because there's a sensor in there and they have to replace the steering wheel. Le | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ Buffy Washington
    Everyone was friendly and knowledgeable. Alex was very helpful with explaining the order of procedures in the service department. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Jullian Webb
    I had a great car buying experience at Jim Ellis, Volkswagen of Kennesaw. Mr. Cem Baydemir was most gracious in helping me on my purchase of my 2022 Volkswagen atlas cross sport. He thoroughly went through all of the features of the car with me and answered any all questions that I had. Mr.Baydemir have top notch service | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Leslie Willson
    I recently purchased a Jetta SE and had a fantastic experience. From start to finish and even on follow up my salesperson, Jim Baydemir, made the process smooth and stress free. He shared so much helpful information to both me and my son about the cars many cool features, the VW app, and how to have a better driving experience. I | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Dennis Flaherty
    Brought my car in for a multipoint inspection. They completed it in the time promised and spent time to explain their findings. I will sleep better knowing it has a clean bill of health. They gave me two hours of their time for no charge. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Mistina Franklin
    Thanks Ahmad! You’re the best. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ John Lineweaver
    Alex our service e advisor was awesome. In/out for a quick warranty repair. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ DeAngela Smith
    Great customer service ???? | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Erik Scott
    It was very easy to make my appointment and my service advisor was great to work with. The work was completed quickly on a Saturday morning. The video overview of the car was nice to have as well. I just moved here a few months ago and this will be my VW dealer of choice. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Sandy Carman
    Needed oils change and accommodated same day and very fast. Made appointment and it was easy experience. Great job | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Dontel Newton
    I've been taking my newly purchased CPO vehicle here and the service team is great. They are courteous and knowledgeable, turning car maintenance into a bearable experience. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Joe
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    10/4/2025 12:00:00 AM | Google
  • ★★★★★ rgbrowning12
    Great buying experience-I’m a repeat customer of the Jim Ellis automotive company (2 Audi’s & 2 VW’s) Jalen did a great job helping me out with the purchase of the CPO Jetta. Made my daughter’s 16th birthday all the better! | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Valeria Quintero
    Excelnt service alex lewis was very kind and resoved all the issues with my vehicle | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Erica Parris
    Ahmad and Jose at Jim Ellis Kennessaw are amazing | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ K.S Charan
    Kyle is an absolute gem! He’s helped me out with my Volkswagen Atlas more than once, and each time he’s been knowledgeable, reliable, and genuinely kind. Whether it was troubleshooting an issue or just offering solid advice, Kyle went above and beyond to make sure everything was handled smoothly. It’s rare to find someone so dependab | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Richard Hanson
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    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Rachael Lucas
    I usually come to this location for my oil change but decided to upgrade my car. Jim was amazing! He educated me on what I was paying for and got me out of a bad loan agreement. He also put me in a 2025 Jetta and made sure my car was clean and that I fully understood my new loan. Best Volkswagen location in Georgia. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Denise K
    Professional, courteous, prompt, detailed and efficient customer service provided by my service advisor Alex! The mechanic who serviced the vehicle provided detailed information about my car & service. Advised me on future necessities that will be needed for my car and no pressure at all to get those done immediately or on the spot! | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Misty Martin
    I have a 2012 Eos with 153K miles. Alex Lewis in service is super friendly, patient, and asked questions when I did not explain my service issue clearly. He kept me informed of the timing. The technician even talked to me when I asked a lot of questions. Price is high but Alex is searching for best price. The technician missed | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ cee tee thompson
    Great experience here! Kyle was really helpful, prices were better than my local mechanic, and the wait was comfortable. I would definitely recommend! | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Caesar Campana
    Very grateful for Brent and Brett — both professional, patient, insightful and easy to work with. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Nicole Calma
    Great experience buying my new VW! Thanks Brent! | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ kenyatta peek
    Joseph was by far the most caring, personal, and relatable volkswagen salesman ever. He knew so much about the vehicles and volkswagen it was like a walking museum and I loved it. Purchased the Atlas SEL and I'm in love. Thanks Joseph and Jim Ellis volkswagen. Update: Kyle continues to be one of the best service techs to date | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Kyle Thompson
    | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Logan Wood
    The team at Jim Ellis VW Kennesaw took great care of me. My advisor was friendly, explained things clearly, and kept me updated. The tech who swapped out my Jetta’s battery did the job quickly and carefully. I left feeling confident everything was handled the right way. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ J 0H! E
    Sold my car, they gave me more than carmax was offering. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Chris Horn
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    10/4/2025 12:00:00 AM | Google
  • ★★★★★ AJ Penny
    Worked with Alex Lewis and he was extremely helpful and easy to work with. Will definitely be requesting to work with him on my next visit. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Doug U
    I don’t normally take the time to do a review, but I felt compelled to share the great experience I had at Jim Ellis used car sales. I’ve been on the road for over 40 years and have bought numerous cars for myself in my family, never have I had a better experience. From my salesperson Justin to the finance department, I felt they wer | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Gladys Vargas
    Ahmad Summerville was an absolutely pleasure to work with. He is knowledgeable, patient, and thorough while helping me find my new vehicle. | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Ronald
    Very polite staff. Great customer service. Clean and comfortable waiting area. Provided with a video regarding the care of my vehicle. Well done! | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ John Ellrich
    Great experience and staff | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Sean Luther
    Brent Jones was excellent. Took his time with us and provided by far the best car salesman experience we had in our new car journey. If you are in the market for a new Volkswagen, Brent is the guy you want to deal with. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Cem Baydemir
    Went it for 5k service, Rafael and Kevin was great, fast and friendly service, they always treat you like a friend. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Jared Northey
    Great service experience with Jim Ellis VW! Kyle is great to work with and took good care of us from start to finish! | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Erica Springer
    Customer service and knowledge a 10 out of 10. I had taken my vehicle to another VW dealership last month and was told that awful noise was just part of owning a VW Atlas because of the type of brakes they used. Today, Kyle explained to me why my truck sounded that way and told me they would take care of that awful noise and they di | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ shelley ZUNIGA
    Kyle is truly exceptional! From start to finish, my experience with him was nothing short of amazing. He’s not only incredibly knowledgeable in his field, but also patient, friendly, and genuinely cares about helping people. Kyle goes above and beyond to make sure everything is done right the first time, and he takes the time to expl | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Fredi Smith
    Kyle, was simply the best! Very professional and thorough! | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Owen Prillaman
    Overall had a very good experience. Found a Lexus RX350 that I had been looking for quite some time and my salesman, Andy Munoz, was able to answer all of my questions including a warranty transfer issue. Andy was professional and explained to me the different steps that we would be going through to purchase the car. I found the p | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Kaiden Demund
    Best man right here really helpful and really kind his name is KYLE thanks man for helping me out | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ A “Xztrino” M
    Visit Kennesaw VW for a door lock issue Service Advisor Kyle was amazing again! Provided timely updates and even arranged for transportation to and from the dealership. I had some requests that Kyle honored, no car wash and to inform the technician to carefully lift the car without damaging side skirts. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ JaMichael Stephens
    I had the pleasure of working with Marcus Johnson at Volkswagen of Chamblee, and I couldn’t be happier with my experience! From the moment I arrived, Marcus was personable, professional, and genuinely cared about making sure I was comfortable and confident throughout the process. He took the time to answer all my questions, went abov | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Geoycelyn Greer
    Std oil change. No surprises. In and out quickly. Kyle was pleasant and professional. Couldn't ask for more. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ CrispyCthulhu
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    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Shane Cannon
    Fast reliable service today when I has an unexpected issue pop up on my daughters car. Service agent was very helpful and saved us money | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Julie Harnage
    Yesterday we stopped in just to look to see what they might have in stock. To our surprise, we found a brand new vehicle which was very similar to a gently used one we had looked at & was only about & $4000 more (which meant full warranty & 30 miles) definitely worth it!!! Cem “Jim” Baydemir was SUCH a pleasure to work with. Very | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Brooke Garmon
    | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Melvin Washington
    Great customer service the service advisor was very friendly and helpful | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Cody Bryant
    Great visit. Alex took great care of us! | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Brittany Grady
    I had an absolutely fantastic experience buying A USED VEHICLE thanks to Jalen! From the moment I stepped onto the lot, he was incredibly respectful and personable, making me feel comfortable and valued. What truly stood out was his honesty and professionalism; I never once felt pressured or rushed into making a decision. He listened | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Luis Roman
    Today I received a call from the service dept manager, I was not fully satisfied Saturday but today I got the usual exceptional service Jim Ellis always provide… today I was treated as if I was their first and only customer. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Justine S
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    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Crystina Marie
    Professional, knowledgeable, kind! Thank you! Made my daughters dream come true! | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Aryn Berg
    First time at this dealership, Gary was so nice and helpful!! Brett in finance was also very helpful! They both Made the purchase process so smooth! 10/10 recommend this VW dealership!! | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Dulce Reyes
    I would like to thank Alexander for updating me on the status of my vehicle he did a great job | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Bardrick Perez
    First time coming in and getting work done on my car. Not only was it fast & efficient but everyone was also very kind. Thank you to Kyle for being so helpful during this whole process ???? | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Nina Lang
    | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ ???
    The deal with Gary was very good. This is my second deal with him. He was very kind and offered a good price. Next time I buy a car, I will come to Gary again. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Denise Bier
    Great service. Really nice waiting area. All service issues were addressed. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ D M Coulter
    My wife and I worked with Brett Jones at Jim Ellis VW Kennesaw on Saturday, October 28, 2023. Brett was outstanding from beginning to end. He met us in the front of the dealership and then walked us through everything related to the Arteon we bought. He was patient as I asked all of my questions. If he was unsure, he immediately got | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Dymon Blak
    Very professional, honest and detailed! Kyle has been my advisor since he got on board and he has been very good to us! | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ SamurottLetsPlays
    Bought a vehicle from here and the process was very long-winded. The communication between the dealership and customers isn’t up to par. The Finance Manager Brett was very unresponsive and lacked in communication in regard to the status update of my vehicle being serviced. The person who originally handled the sale of my vehicle coul | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Kelvin Freeman
    Had an appt at 1:45 for a simple Oil change- at 3:10 our car STILL hasn’t been serviced and no communication DO NOT RECOMMEND! . | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Nastasi
    I do not recommend using this service department. They have a scam going where they advertise a special price for an oil & filter service and then tack on an additional $20 after the fact for 'shop supplies'. The promotion they send out says nothing about the price not including shop supplies. I feel scammed after using this business | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Lee Mulvihill
    Purchased a vehicle at this dealership. It had a check engine light on. Simple evap leak. Sales said not to worry, they would make sure Service gets it fixed for us...Dropped the car off on Friday afternoon. Service advisor, Garret, told us he would try to get it fixed on Friday but if not, despite being short staffed, they would fin | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Lee Mulvihill
    Purchased a vehicle here for my son in college. It had a check engine light on. Told it was a simple evap leak and would be fixed under warranty at a time that was convenient (when my son could get it home on a weekend). They made us an appointment, ensured it would get fixed so my son could drive it back to school. Dropped it off on | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Laura Yerby
    Eddie Thornton was amazing and helpful from start to finish. We appreciate the process and everything he did. Loving my new car!! | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Bash Nixon
    Alexander was very professional, and took care of my car needs. Excellent customer service! | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Valerie Richardson
    I visited Jim Ellis VW initially on 7/18/2025, as I was scheduled to meet with Cem (Jim). Immediately upon my arrival, I was greeting with such grace by the staff, especially Jim. He was very courteous, kind, knowledgeable, and patient. I test drove the VW Atlas. He did an amazing job explaining how the vehicle works, the safety feat | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ I. Harbin
    I always receive excellent customer care from all Jim Ellis associates. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Miguel Tejada
    I went to get an alignment done, they did a great job! They also went ahead and fixed an open recall. Alex was a great help and kept me updated. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Chanelle White
    I recently purchased a car and had the absolute pleasure of working with Gabe. From start to finish, the process was smooth, stress-free! Gabe was incredibly knowledgeable, patient, and genuinely listened to what I was looking for. He made sure to walk me through all my options without ever being pushy. Every question I had was answe | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Prez 32
    I came in today needing a simple fix, and Alexander along with the shop foreman, Kevin, went above and beyond to help me get it taken care of quickly and professionally. Their customer service was excellent, and they made the whole experience smooth and stress-free. Because of their outstanding support, I’ll be making Jim Ellis my pr | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ andrea newsome
    Brent was pleasant and very helpful! I experienced everything their Courtesy Board at Jim Ellis Volkswagen in Kennesaw promised. I got a great deal, and the finance manager, Jose, was fast, accurate, and efficient. It was a smooth and satisfying experience from start to finish. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Dilip Desai
    Jim was my car salesman who help me to getnew Taos .he is very prompt explain me in detail and everything workout well and I walkout with my new Taos I highly recommend pl see him you not going to disappoint thank you Jim you are very honest with customer and that is you strength | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Bolls
    Smooth process all around. Our sales associate, Brent, was knowledgeable and very helpful in answering our questions, as was our financer, Jose. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Sterling Gudger
    Jalen was great and kept us updated during our entire shopping experience. He kept tabs on what we wanted and waited several weeks until we could find the exact vehicle we wanted. He was knowledgeable about each vehicle we looked at and was kind. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Robert Barna
    Great people offering great service | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ J E S U S ON LINE
    | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ AM GTI
    Good experience overall, short wait time. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Angela Thomas-Cooley
    I brought my 2018 Atlas in for an oil change on Saturday, 7/19/2025. Thanks to Kyle Davis for holding everything together. He was the only person up front. I was impressed how he made everyone feel as if they were important even though had a line of customers. Thanks again Mr. Kyle Davis. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Steve mcDermott
    | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Lachlan Hadley
    Had a much better experience here than I did at auto nation Volkswagen mall of Georgia. They sent me a video of my car in the shop and explained the issue with it and fixed it up. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Amy Gunn
    We had a great buying experience at Jim Ellis Volkswagen at Kennesaw! Jalen was so knowledgeable and very professional. He made our buying experience a pleasure!! | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ James Mah
    Test drove ID Buzz RWD. Decent acceleration for RWD. Spacious leg room for second and third rows. Front visibility great. Rear view camera display is distorted. Price is higher vs competitors with equivalent accessories. | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Lovely Mama
    This star is mostly for the lack of communication , inability to take accountability and the unprofessional nature of Susan from the title department. I went in today because I was in the are to get an update on my tags. No big deal if they weren’t processed, however, we purchased our vehicle two weeks ago and the day after the sale, | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ David Davis
    I came In for normal maintenance and oil change. I had to wait for 4.5 hours for them to do the service then they didn’t even top off the fluids as described so how can I trust the rest of service was done. I Will not return as being the dealership you pay more than an outside company so you should expect the best. You will not get t | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Marie Olmstead
    My jetta which only has 20,000 miles. I was told that i needed new pads and rotors as they were metal on metal severe damage and of course not covered under warranty!!!! I took my car to get maintenance on time per my maintenance agreement I paid for!!!!! So tell me how i got to metal on metal and rotor damage, when everything was f | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Leonard Rivers
    The service dept was very responsive had my issue taken care of promptly friendly staff | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Kristen Martinez
    Brent was amazing! No pressure and got me exactly what I wanted. | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Martha Johnson
    | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ jack
    We spent a Saturday in May looking for a new car to lease. After several bad experiences at other dealers we stopped by Jim Ellis VW as we had seen the 2025 Atlas out on the road and thought it looked nice. This was a whole different experience than the other dealerships we visited, in the best possible way. Customer service is clear | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Snowy Snowdon
    ?????????? Five Paws Up! My human—who is, shall we say, exhaustingly thorough and persnickety—searched high and low across our home state of South Carolina (and possibly parts unknown) in pursuit of the perfect pre-owned Tiguan. Enter: Andrew Tuck at Jim Ellis Volkswagen in Kennesaw, GA, a.k.a. the miracle worker. Mr. Tuck and his A+ | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Youngwoo Cho
    Kyle is the guy you should go talk to whenever you visit here. | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Raul Mitchell
    It was a palatable buying experience. I was reluctant going to a dealership but Shanon the sales lady, was extremely friendly and nice and knowledgeable. Good customer service. | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Deanna Faith
    I like the overnight vehicle drop off service and the key box with the envelope. | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Minderman
    I purchased a Taos this weekend from Jim B. and had a wonderful experience. Jim was my salesman and listened very carefully to everything I was hoping to have in a car. He helped me choose, and even directed me when I was showing indecision between Taos SE and SEL; his approach was much like that of a friend or family member, not a s | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ MELODY JORDAN
    I had a great experience with the customer service team. Kyle, in particular, was polite, responsive, and resolved my issue quickly. His professionalism and clear communication made the entire process smooth. I truly appreciate the support and would gladly recommend them. | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Aisha Smith
    Took my car in today for routine oil change. It was an easy and simple check in. Kyle was awesome with the process since this was my first time taking the car in. The video review is a nice touch to confirm what was done and checked. Will return again. | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Sas Smit
    Poor customer service and diagnostics. | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Sam Roby
    Just got back from a standard service here, got charged more than the service is quoted at even after using a discount code from them, there is no reason for the final cost to be 50% more than what I was quoted and yet I was told there were no issues and it went as expected. To add insult to injury, my car is still beeping at me sayi | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Andre Durand
    I recently brought my vehicle in for service due to a check engine light. After nearly two weeks in the shop and a bill totaling close to $1,600, I received the car back. Unfortunately, within just two days, additional error codes (P2015 and P2404) appeared. This has been a highly disappointing experience. | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Alexandria B
    I have stopped by the dealership two days in a row during business hours and nobody comes outside to assist with car buying. I drove from Rome two days in a row and the main reason was to vehicle shop. I was wanting to possibly purchase a brand new Atlas Cross Sport but nobody will come out to assist so I’ll be moving on to another V | Read Full Review
    7/4/2025 12:00:00 AM | Google
  • ★★★★★ Noah Verhine
    Great experience. Just purchased a 18 golf from another dealer(not a vw) and only had one key. I walked in setup purchased new key and setup the appointment with no problems. When the appointment came I was able to get in and out even quicker than expected. It probably took total an hour to an hour and a half for a recall on my car a | Read Full Review
    7/3/2025 12:00:00 AM | Google
  • ★★★★★ Diatrice F
    | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ T G
    I was met with the most professional and caring staff! I would definitely recommend Jim Ellis VW. Kyle in the Service department was very knowledgeable and handled my concerns with the utmost care and respect. Thank you Jim Ellis for employing such a Great Employee! | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Summer Sayedzada
    I recently received help from Kyle Davis and he was such wonderful help! I’ve not had the best interactions in the past with other workers, like they would laugh in my face and treat me poorly due to being young. So I was very happy with the way Kyle treated me!! | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Amy Ware
    Super friendly staff - Kyle even delayed taking his lunch to ensure my entire service was complete. Worth the one hour drive I have to take to get there! | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Dylan Castillo
    Needed to get a few things looked at with my vehicle and i received excellent service here. Kyle and Dustin helped a ton and gave me quick and easy to understand feedback as well as steps on what should happen next in order to have my vehicle maintained at perfect health. 10/10 experience. | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Dena Rolls
    | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Taehyun Park
    Great service! Kyle was very nice and informative. Clear communication and explanation as well | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Shannon Kiger
    We had a fantastic experience from start to finish! I highly recommend our sales agent, Brittany, and our financial person, Brent. The team was professional, efficient, and helpful through all steps of the process. I will definitely shop there again and recommend it to all my family and friends. | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Jessmaine Starks
    I had an amazing experience. Kyle Davis was my technician and he kept me posted at every step. The waiting area is very comfortable | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Megan McRay
    After wasting hours at Grand Motorcars Marietta & them going from $27/30k for a car to $38k. Make That make sense. I finally went to Volkswagen & got the exact car I wanted with no hassles or scams! Someone actually listening to what I wanted, talking to me & going over the car/carfax with me. Brittany was amazing! The best car exper | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ M M
    Kyle in service is the best! Friendly kind and personable. Jim Ellis is super lucky to have someone like him on their team! | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Natasha David
    My experience today was awesome Kyle Davis my service advisor kept me informed and updated on my vehicle needs and status. Pleasant environment. He answered all question and gave me suggestions. I definitely recommend Jim Ellis VW and ask for Kyle | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Adnon Dow
    Jim Ellis VW Kennesaw Exceptional Service delivered once again! I recently visited Jim Ellis for another routine service & maintenance, and I was thoroughly impressed by Kyle’s professionalism and the dealership’s efficiency. From the moment I arrived, Kyle was friendly, attentive, and eager to get my vehicle taken care of in a time | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Denise VanDorn
    Jim Ellis Volkswagen Kennesaw has been providing me with Outstanding/ Excellent/ Professional / Courteous Sales and Service for over a decade!!! And my recent visit to the dealership for service was all of the above!!!! Thank You!!! You All Are The Best!!! | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Josh Archer
    Honestly they are just classic dealership. Finance department will sneak stuff in at the end to try and squeeze you for money. Buy from them, but know they are going to give you top price. | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Ronald Chenoweth
    If i could give this zero stats I would | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Sabrenn Francis
    Waited almost 3 hours for a oil change absolutely unacceptable. | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Prince M
    Disappointed about their level of communication. I recently bought a vehicle here. When I sent the payment amount, they gave me the wrong figure, and I ended up slightly overpaying. Before sending the funds, they communicated a lot and were very nice. The minute they received the funds, they stopped communicating, and now I'm having | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ T G
    | Read Full Review
    6/3/2025 12:00:00 AM | Google
  • ★★★★★ Hunter Clayton
    Jim Ellis Volkswagen stands behind their used cards 100%! We were helped by Andrew Tuck and he made sure we were 100% happy with our purchase! | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Chrystal Scott
    Omar made my purchase so smooth and easy! I was in and out quickly and there was no hassle. Friendly and answered all my questions. This is my 2nd time purchasing from this dealership and will always come back. | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Voyles
    Highly recommend Jim Ellis VW of Kennesaw. We just bought our 3rd car there and it is always a simple process. Brent was great to work with for a easy non pressure sale. | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Mr. Justo BSE
    Great experience with Omar. He made the purchase process smooth and explained every detail along the way. | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Autumn Crockett
    | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Jeinny Navarro
    Omar helped me with vw atlas, he was knowledgeable and made sure to make me happy to get my business. Recommend him! | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ William Jones
    Alana in service did an amazing job. She made my experience stress free, and she kept me up to date. I never had to wonder when my vehicle would be done. I definitely recommend! | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Rayna Wise
    Reggie was an absolute pleasure to work with as I picked up my vehicle. I had a number questions and needed extra help. From the start he was extremely welcoming, kind, and considerate while explaining everything in detail and in a way I could understand. Reggie definitely helped make my experience a great one. | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Famous Gene
    I really enjoyed the customer service he gave ???? | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Misty Ogle
    Brent was very helpful. Answered questions & was straightforward. | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Burge
    Brent went above and beyond my expectations when purchasing my 2025 Atlas Cross Sport. He was professional and respectful. He went out of his way to show me where to bring my new car for service in the future and how to schedule maintenance appointments. Jose, from the finance department, was also a pleasure to work with. I will ALWA | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Blair Goldstone
    Colton in service is outstanding, thank you Colton. Knowledgeable, friendly, attentive. Brought my Tiguan in for a Carnet issue. He kept me up to date with what was occurring with the car. Was in and out of the dealership in less than 3 hours. | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Turmeric Magic
    Five star | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Smith
    Great experience. Jimmy was great to work with and so was Andrew! Definitely recommend this dealership. Ask for Jimmy Hendrix! Can’t wait to get behind the wheel of my new Atlas! Thanks Jimmy!! | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Monica Susana
    Very friendly agents, Gary and Jose. They were very patient with us and answered all our questions. We are thrilled with our new vehicle. Highly recommend them! | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Çaglayan Bolova
    I had a great experience at Jim Ellis Volkswagen, and Jim Baydemir made it even better. He was professional, friendly, and extremely knowledgeable. Jim took the time to walk me through everything I needed to know and set me up for a smooth and informative test drive. He answered all my questions without any pressure, and his attenti | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Carrie Kent
    Jimmy Hendrix was the best! | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ edna gichero
    Always excellent service | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Joe Sexton
    Service advisors very friendly and helpful. He told me the work would take 4 hours and it actually got done earlier which is awesome. Also I hadn’t ever been to this dealership and he showed me where I could relax and the coffee bar which is awesome. The store has some cool items but very high priced. | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Terry
    I really enjoyed my experience at Jim Ellis Volkswagen in Kennesaw they are very fast very professional and her honest about everything looking forward to continue business in the future | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Luigi Debellis
    | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Charlese
    Went for a service recall, was sent the "full vehicle inspection" video saying they checked all the fluids etc etc. THE NEXT DAY I got into my car to go to work & my oil level is a quart low (I didn't get a leak overnight) then 2 days later my tire light comes on & one of my tires is low 10 psi. It's 2 hours to the dealership so I'm | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Richard Williams
    I have grown to despise the service department and the advisors at this dealership. In my opinion avoid them like the plague. Having dealt with them since we bought our car there new in 2013. The service dept. customer service/service has become worse and worse to the point it is terrible to deal with them. In the first 2-3 years the | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Fola Ayinde
    Very unsatisfactory service. I ordered a keyfob on 04/05 and I have still not received it on 04/25. No communication about any delay, and they are refusing to refund my money or produce the merchandise. | Read Full Review
    5/4/2025 12:00:00 AM | Google
  • ★★★★★ Louise Gowan
    Excellent service as always | Read Full Review
    5/3/2025 12:00:00 AM | Google
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