Bert Smith International

★★★★★ Sunil Bandarupalli

Had a 5* experience with Keith Sanders at Bert Smith Porsche, Clearwater. Very knowledgeable, patient, friendly. Walks you through all the steps. Everybody else at the Dealership were just as nice. The paperwork was done in a breeze. No pressure or gimmicks to force the buyer for extras. Very postive experience | Read Full Review

11/18/2024 12:00:00 AM | Google

★★★★★ Heather Smith

We had an excellent buying experience with the agents assisting us - Joshua was very knowledgable and professional! Thank you to all! | Read Full Review

11/18/2024 12:00:00 AM | Google

★★★★★ Rod Woodley

Very positive buying experience. No hassle negotiation at a fair price. Sales staff was knowledgeable and professional. | Read Full Review

11/17/2024 12:00:00 AM | Google

★★★★★ B B

I tried scheduling service for my BMW. I called 3 times and was not able to get through to service. I was on hold for 10 plus minutes and the receptionist kept asking who am I holding for. Ugh. Horrible.... | Read Full Review

11/17/2024 12:00:00 AM | Google

★★★★★ Jill Martin

Worst dealership to deal with after the purchase. In retrospect, not so sure now on the purchase. VW of Bert Smith literally committed fraud on cancellation notice of extended warranty’s, such as tire & wheel, extended warranty, GAP, etc.. Vehicle was total loss 9/27/2024 emailed all necessary documents to finance mgr Dino Actipis to | Read Full Review

11/17/2024 12:00:00 AM | Google

★★★★★ Shiann Graham

About a month and a half ago my wife came in to get a quote for work to be done to my car, upon leaving with the quote an employee drove someone else’s car into mine. I had to leave work to argue with an older gentleman in the collision center about giving me a loaner car because I was told it would take 10 days for them to rectify t | Read Full Review

11/15/2024 12:00:00 AM | Google

★★★★★ Joseph Chaney

Natalie is my service for provider and she took great care of me. My service was done well. I had oil change and complete check of the car. Had issues with TPM readings. Reset performed and all is working well now. Work was done timely and efficiently. I was also provided a video showing a walk around of the car so I could see undern | Read Full Review

11/14/2024 12:00:00 AM | Google

★★★★★ Kathy Paro

Made an appointment for noon and when I got there they said “you came at lunch so we won’t get started for about an hour” why make noon appointments? Then it cost over $600 and all I really got was an oil change and they “examined” my car for my problem TPM. They didn’t fix them that would have been $800 more. They didn’t offer to ta | Read Full Review

11/14/2024 12:00:00 AM | Google

★★★★★ eljarardo

Alex was great, yet again. Service was slow due to the storms and the backlog but he didn’t sugar coat anything and managed expectations. I don’t like going to the dealership but in the end it’s always proven to be worth it. | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ Ann Forrest - Equestrian Imports

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11/13/2024 12:00:00 AM | Google

★★★★★ Leslie Mullins

I've taken my BMW X7 to Juan at Bert Smith for about 4 years now and they've always been very accommodating and done a great job taking care of my vehicle. I recently had an insurance claim due to Hurricane Helene, and though my insurance company was brutal to work with, Juan and the Bert Smith team handled it well and really worked | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ John Caplan

The 35 minute drive from Lakewood Ranch to Bert Smith BMW was well worth it. Kaitlyn was extremely helpful in locating the car we wanted and having it sent to Bert Smith. The deal we received for both the new car and our trade-in was better than we were offered from several other dealers. It was a pleasure dealing with everyone at | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ Gary Jaeger

from the get go, Porsche Ambassador Luis, offered his support and expertise in helping me decide to make my Macan purchase...from there, each member of the Porsche Clearwater team was onboard with providing a positive experience...well worth the extra time and distance to buy from this dealership ! | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ Holly Matson

Highly recommend Leo at Bert Smith BMW! This is the second time I have built and purchased with his support - he is patient, professional, respectful, knowledgeable and has great follow up skills. | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ aya Hasan

Bad service horrible customer service | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ Bradly Ross

Responsibility, appreciation, transparency trust and openness describe both my salesperson Brandon G. and the finance person Iwona J. Brandon was a great sales person to work with. He was patient, kind and knowledgeable about the BMW brand. I enjoyed working with him and would recommend him to anyone. His professionalism and non-pres | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ Express jewelry LLC

I had Terrible experience with the customer service and maintenance team after I choose this place through my insurance company Bert smith BMW to fix my vehicle they had my car for 2 months and 12 days to be exact I didn’t have a car all this time and they kept lying to me my car will get done this week and I lost $1,100 for rental | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ Ray Jefferies

Alex, the service advisor was excellent. He communicated throughout the process of inspecting my car after the hurricanes and provided clear insight into the necessary repairs. | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Joe Fenley

My experience was excellent. Alex was pleasant, professional, prompt, and well informed. The work was completed exactly as quoted and exactly in the time frame quoted. I really appreciated the video of the tech inspecting the car. I have not had that service at any other dealership. | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ christi milan

The service department was extremely busy yet they still provided excellent customer service. My vehicle was serviced in a timely manner, at a reasonable price, and the process was communicated throughout. You really can’t ask for more than that! | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Melanie Love

My experience at this dealership was the worst out of seven dealerships that I’ve been to in Over 20 years . Yianni a manager Made me feel judged first waking in , after I had an actual appointment set up days before to see a vehicle , me wanting to see a vehicle which was not on the lot because another manager had taken it off lot | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ James Shriner

A total rip off! We were told that all four tires on a BMW with only 25,000 miles on it were bad and needed replaced. One tire had a nail in the tread and after my wife said repair the tire they put a new run flat tire on it and charges us alost $400! And worst, we bought the car at their dealership. We are really feeling cheated tod | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Alicia Sorenson

Juan in the Service Dept. at Bert Smith BMW was extremely professional, courteous and responsive. I have had nothing but exceptional customer service from the entire service team, and I highly recommend this dealership!!! | Read Full Review

11/6/2024 12:00:00 AM | Google

★★★★★ John Taylor

Dylan in the service department is excellent. Very helpful and really works for the customer. I have no concerns or dears bringing my GTS to this dealership to be worked on. | Read Full Review

11/6/2024 12:00:00 AM | Google

★★★★★ Joan Tobin

Sam Sharpe was absolutely brilliant. Extremely knowledgeable, courteous, polite and made the deal go very smoothly. Will highly recommend to family and friends. | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Megan Tobin

Sam Sharpe was absolutely outstanding. He made the process of leasing a car easy and pain free. If you are looking for an honest, smart and easy to talk to guy, he is your man. I would give 10 stars if possible! | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Amanda Lipstein

Leonardo stepped up and delivered great service and a wonderful car. | Read Full Review

11/4/2024 12:00:00 AM | Google

★★★★★ Kim Jarett

GIO called my husband to look at an X7, my husband said he would be there in 30 minutes. GIO agreed yet was NOT there. Michael Reed would not let him test drive or even sit inside the car GIO had CALLED HIM to come see! We had a X7 services there for 5 years, WILL NOT RETURN!! | Read Full Review

11/3/2024 12:00:00 AM | Google

★★★★★ Olivia Carter

I had an amazing experience working with Zeke Avery at Bert’s Auto Smith! Zeke made the process of getting a lease on my new Volkswagen incredibly smooth and stress-free. He was knowledgeable, patient, and went above and beyond to make sure I understood all my options. The sales manager was also fantastic, jumping in to help and maki | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ victor wishnie

I walked into Burt Smith dealership looking at the Porsches came in looking like I should be shopping at a used car lot because my house was flooded with 3 1/2 feet of water lost a lot and was working at my house all day long with my wife and son but the salesman name Conner great guy came right up to me and asked me what I was looki | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ Thomas Hayes

Taylor Williams very professional. | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ marina matveeva

We had Mike Ford helping us with a purchase of my first BMW. Mike is a pro, i knew we are in great hands. I am very pleased with overall experience and especially my fantastic car. | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Amanda Lipstein

Have to love a place that doesn’t respect their customers time. Especially an 8 month pregnant mother with two toddlers who goes out of her way on Halloween to make a last min trip to see a vehicle that “they can’t promise will be there the next day or on the weekend”. I was told to come in as soon as possible to put deposit. I made | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Charles Smith

Service was handled quickly and with good explanation of what was accomplished. Excellent visit! | Read Full Review

10/30/2024 12:00:00 AM | Google

★★★★★ Alpha Jett

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10/30/2024 12:00:00 AM | Google

★★★★★ Alejo Arango

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10/29/2024 12:00:00 AM | Google

★★★★★ Greg Hauenstein

This has to be the easiest car purchase ever! It took less than 2 hours from the time I arrived at the dealership ,test drive, negotiate, finance and finally leaving with my new X5 plug in hybrid. Thank you Roger for another enjoyable experience | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Ford Kyes

I came in with a battery failure after having to have a AAA jump start in the field. Although I had no appt, they took care of me on a Saturday afternoon and I got my 7 year old original battery replaced and washed my car. They were very courteous and I was very grateful | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Michael Cotter

Keith Sanders did an excellent job. Beginning with the ordering experience of our new 2025 Cayenne Hybrid SC. Making choices on upgrades. Helping us track the process. Delivery of our automobile during the Post Hurricane havoc. Spending time with orientation . We look forward to experiencing this beautiful auto. Hoping for the the | Read Full Review

10/27/2024 12:00:00 AM | Google

★★★★★ Charles Sutker

Great experience of Porsche of Clearwater from the first hello to drive away. Cameron Brown called me about an internet inquiry and gave me the details on the vehicle I was interested in purchasing. This led me to drive over and meet Cameron in person. There was no upsell or pressure. Agreed on a price and closing was easy. Again, no | Read Full Review

10/27/2024 12:00:00 AM | Google

★★★★★ Ramon Figueroa

Excellent service all around! | Read Full Review

10/25/2024 12:00:00 AM | Google

★★★★★ Susanne Lavarello

Natalie my service manager is the best! She cares! | Read Full Review

10/25/2024 12:00:00 AM | Google

★★★★★ Erick Mora

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10/25/2024 12:00:00 AM | Google

★★★★★ Amit Srivastava

Great attention to detail and quick service. Best part of this dealership. | Read Full Review

10/22/2024 12:00:00 AM | Google

★★★★★ Elizabeth Damkoehler

Kaitlyn Coons was very knowledgeable and helpful in buying a car during a very stressful time. Both of our vehicles destroyed by Hurricane Helene, and she was super helpful and very nice! | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ Ann Hauter

Mike FORD! What an awesome human - all around.... He not only helped me during evacuation when NO ONE WAS WORKING to get a car (lost mine night before in storm) He delivered it during one of the worst days after the storm (not on his way at all) - and WAITED PROBABLY 5 hours in line for gas so I would have a full tank! OMG - Way | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ chris arendt

Best pricing in the area, friendly, helpful sales person, no muss, no fuss closing. No obnoxious up selling. | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Pat Alesia

ALEX RICHMOND IS TERRIFIC ADVISOR | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ Stacey Buckley

Allowed salvage company to tow my car without my approval. I did not get to retrieve belongings. Was going to buy a new Porsche from this dealership but will go elsewhere now. | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ Zbigniew Krieger

Considering two hurricanes passing through our area one after another, I'm very pleased with the crew responsiveness and repair job. | Read Full Review

10/16/2024 12:00:00 AM | Google

★★★★★ Mike Bray

I had a great experience working with Andrej at Bert Smith Porsche. He was very professional and informative throughout the ordering and delivery process. The staff was very friendly and accommodating. The showroom is beautiful and clean. I would definitely recommend Bert Smith Porsche to anybody in the market for a new vehicle. | Read Full Review

10/16/2024 12:00:00 AM | Google

★★★★★ Jorge Moreno

If you have an issue with your bmw you must go to Burt Smith and ask for Juan Avilés he will address your concerns with care and with urgency. You will not be disappointed. | Read Full Review

10/14/2024 12:00:00 AM | Google

★★★★★ Deb Steinmeyer

I would like to thank everyone at Bud Smail Mercedes for making my experience with the purchase of my convertible. Tyler was very knowledgeable and super personable. Brian in finance had me in and out in less than 30 minutes! Everyone should stop in to see Tyler! | Read Full Review

10/14/2024 12:00:00 AM | Google

★★★★★ Destin Pentz

Mike Ford sold me a car with Multiple Significant issues while swearing up and down nothing was mechanically wrong with the car I bought. He takes the record as the most grimy used car salesman I’ve ever come across. I promise you Mike Ford from Bert Smith does not care about you. | Read Full Review

10/8/2024 12:00:00 AM | Google

★★★★★ Linda Holness

Very pleased with the customer service rep Alex. He kept me informed throughout the process which meant a lot. | Read Full Review

10/7/2024 12:00:00 AM | Google

★★★★★ Vince Fleck

Minres was great. | Read Full Review

10/4/2024 12:00:00 AM | Google

★★★★★ Laura Roberts

I am so upset with this company! I am absolutely disgusted how horrible they treated my boyfriend. What non compassionate racist people work here. Let me paint the picture of what the hardest working man I know with so much ambition was treated like when our car broke down in front of this horrible company. First let me just say duri | Read Full Review

10/4/2024 12:00:00 AM | Google

★★★★★ Ana Kypreos

Easy, comfortable, and efficient experience. I explained what I was looking for and sales agent was very helpful. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Dick McIlhattan

I have been working with the Porsche team for ten years and have had wonderful service on multiple cars. Team is attentive to my needs and always willing to help and provide good counsel on how to take care of my vehicles. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Jim Boss

Brought my car in for an inoperable fuel filler door. Service Tech Alex took charge of my predicament and quickly got my problem solved. Alex totally replaced my fuel door operating mechanism. Problem solved. Alex also had my car washed. Overall a very positive 5 star experience with Bert Smith BMW. Highly recommend thiscDealership. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Mark Aarons

The service rep was terrific. Great attitude and helpful with servicing issues. Problem with dealer servicing is that they never want you to leave without dropping at least a thousand dollars. Hundreds of dollars to "inspect" the vehicle for service needs seemed a bit out of whack. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Darlene Cacchiotti

The oil change went good. We had some technical issues that were addressed. This car is not user friendly. This being our 4th BMW, I am pretty sure it will be our last. If we could get rid of it now, we would. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ JORGE EDUARDO TAMAYO

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10/1/2024 12:00:00 AM | Google

★★★★★ kirit desai

Great service experience. Thanks Juan | Read Full Review

9/30/2024 12:00:00 AM | Google

★★★★★ Luby Sidoff

Another excellent, seamless purchase with our salesperson Gio. He went above and beyond to quickly get us into a replacement X5 after ours was ruined during the hurricane! Highly recommend and will do business with Bert Smith for future purchases | Read Full Review

9/30/2024 12:00:00 AM | Google

★★★★★ Mark P

Brandon Dija is a great Subaru Service Advisor thanks | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ Rick Dunn

I went to Bert Smiths as there was fix for stuck radiator fins. 1 side was closed. The repair went well and fixed an engine light failure. My only dissatisfaction was the person i went through for the repair wasn't there when i picked up the vehicle. The alternative serviceman had little time for me He ignored my questions | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ Dany Towers

Thank you Mike, I’m so happy with with my bmw 330i, this was my first experience buying a car and the entire process was smooth. Mike was very attentive and genuinely cared about helping me out find the perfect car. Well deserved 5 stars | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Courtney Laube

Jeremey Corbin was amazing!! He got me everything I wanted and more for an amazing price. | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Qingyang Zhao

One of the best car buying experience with Kaitlyn in Bert Smith BMW. This was my first time buying a car out of state, so I didn’t have any similar experience before. The best part was meeting Kaitlyn, who gave me a perfect remote car-buying experience. Without even seeing or test driving the vehicle , Kaitlyn met all my requirement | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Laura Hendrix

Bert Smith BMW always completes my car maintenance or repairs in a timely and professional manner. I really love the videos they include of the undercarriage of the car. They are always thorough in checking my brakes, tires, etc. and helping me keep necessary maintenance up to date. I highly recommend them if you have a BMW. | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Debi Hugill

Juan was very nice and informative. My only concern was that I dropped off my car at 10:45 and it wasn't finished until 4:00pm. | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Elizabeth Diab

When you're visiting in the office the people are lovely however it's interesting how communication via email differs when looking to buy a car here vs after you bought it and are just trying to get answers or acknowledgment. I would really recommend looking into the BBB reviews of this dealership regarding any dealership owed/GAP re | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Natalie Little

After dealing with very unpleasant and unavailable Porsche service departments in South Florida, I called Bert’s Porsche service department who fit me right in. I was in and out in 1.5 hours for annual maintenance. Loved the newly refurbished waiting area and complimentary snacks and beverages. Really nice and employees were plea | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Anurag Gauba

Andre is the best | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Robert Bell

Frequent updates. Friendly service | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Albert Elia

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9/23/2024 12:00:00 AM | Google

★★★★★ PAUL CHAISSON

We love Bert Smith, Especially anytime we have worked with Alex! Incredible service, great value and impeccable professionalism! We just made our 3rd purchase. When the need strikes again, we will return! | Read Full Review

9/23/2024 12:00:00 AM | Google

★★★★★ Javed Chaudhry

Great service, professional, friendly people to do business with. | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Tom Corona

This was first time I used Bert Smith service for my BMW X5M. They did an outstanding job. Juan Aviles was my service rep and I highly recommend him. | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Tom Corona

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9/20/2024 12:00:00 AM | Google

★★★★★ Steve Codella

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