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★★★★★ Alex Skeens

Look up Shane Spague vs Doral VW LLC and you will see why I am giving this dealership a 1 star review. | Read Full Review

9/7/2026 12:00:00 AM | Google

★★★★★ Michelin Guide

You have a customer who bought ur truck from your dealer and you reported stolen. Did you know he was arrested at gun point? Are you serious? | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ Justin Vergara

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9/4/2026 12:00:00 AM | Google

★★★★★ smh

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9/4/2026 12:00:00 AM | Google

★★★★★ Hunter Vining

They report trucks stolen that their customers just purchased | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ lindsey carr

Make sure to check what VIN number the finance people put in system because it could lead to getting your vehicle rammed by police and arrested at gun point!!! | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Ilther Montalban

As usual the VW Doral location and Simon Mejia treated myself and the family great. We will be returning in the near future. | Read Full Review

8/31/2026 12:00:00 AM | Google

★★★★★ anthony Torres

I had a great experience at Gunther Volkswagen of Fort Lauderdale. Manuel, the salesman, was absolutely amazing—professional, knowledgeable, friendly, and really helpful throughout the whole process. The service manager, Clifton, was also excellent and made sure everything was taken care of. The whole team provided great customer ser | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ KEVIN HATCH

Make sure they sell you the right vehicle. | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ Darbra Jenkins

My car wouldn't start and I called and they made it a priority to get my car in in a timely manner. I've had bad luck at other dealers but they fixed my atlas the first visit. They have great customer service and go far and beyond for customers. Special thanks to Chris and Oscar. | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Fernando Mauriz

In my visits to Doral Volkswagen always exceeds my expectations ... A great dealer for doing business....That's why this is my favorite dealer.....Thank you Y Suria As usual, another happy visit to Doral VW for another easy lease in comply with all aspect, time, friendly and work well done...Thanks again Doral VW and Yasmany Suria | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ talia rodriguez

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7/28/2026 12:00:00 AM | Google

★★★★★ Eclectic Guy

Triple check your paperwork if you don't want your new car reported stolen followed by being arrested by enthusiastic local law enforcement!!! Ask the local Coast Guard station why. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ John Fararro

After my friend purchased a car from here, he was arrested at gun point because they said he stole the car....never buy from these guys. Also these guys delete negative reviews. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Clayton Dodson

AVOID THIS DEALERSHIP AT ALL COST!!! YOUR FREEDOM MAY COUNT ON IT......HORRIBLE!!!!!! | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Mr Hash

the worst customer service in florida, this place shouldn't be selling cars | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Rich S

Document the purchase on video, advise all management in the dealership that you bought the vehicle. If they make a mistake on the paperwork, they will report the vehicle stolen, they will not take responsibility then attempt to use a arbitration clause to try and wiggle out of responsibility in a civil suite. This dealership is curr | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ James Adonis

There seems to be a few less than honest people that work at this dealership. Beware of being accused of stealing a car that you purchased at this dealership. It has been some months since the incident and I hope the leadership has removed all responsible! I hope the dealership did everything possible to take care of the man falsely | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Matthew Hollins

Don't buy from this dealership. They will report the vehicle stolen and you will have guns pulled on you by police, arrested for stealing the vehicle, and they will not make it right. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ mm mm

Horrible dont care about customers | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Max

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7/27/2026 12:00:00 AM | Google

★★★★★ RvaFunRva RvaFun

“El Payasito” pictured. This “salesman” is extremely rude and incompetent. Manipulative tactics, AVOID this dealership while current management is there at all cost. No one there can be trusted. & they need to learn to RESPECT OUR VETERANS ???? | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Don Hammerly

Their error didnt lead to a police stop, they called it in stolen and the man was arrested and they are now not taking any responsibility for it... the man was held at gunpoint. Not to mention they didnt notify the customer they installed tracking device on vehicle. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Michael Levi

Horrible dont recommend for anyone they hate their customers and only care about that money needs be shut down | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Mike Mesheriakov

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7/27/2026 12:00:00 AM | Google

★★★★★ Mark Ts.

Shameful how you wronged Shame Sprague and the 2024 GMC AT4X. Now on YouTube on the civil rights lawyer channel. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ James Thompson

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7/27/2026 12:00:00 AM | Google

★★★★★ Ismael olvera

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7/27/2026 12:00:00 AM | Google

★★★★★ Melvin Drury

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7/27/2026 12:00:00 AM | Google

★★★★★ Custom Projects247

Be careful incompetent people work there. Who Cant even own up to their mistakes. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Gary Winthorp

By far the worst finance office ever, they got a man arrested because they're unable to identify a number. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Stevie Quiroz

Shane deserves justice and his TRUCK!! Respect our veterans! Do better! | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ jason tera

Yikes!!! Watch your arbitration clause in their contracts! Watch “Man gets dream truck, gets arrested” on YouTube you'll see exactly how they treat their customers. Spoiler alert- they do not do the right thing and still have not! | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Corbin Dantzscher

Careful this dealership will sell you a car and then report it stolen. No apologies given and drag you through litigation. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Michael Mesh

Not treating its customers correctly. Cant even figure out what they have in their inventory as sold or available or stolen. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Robert Sia

Arent you guys the same people who had a guy arrested for YOU selling him a truck you later reported stolen? | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Dinok1975

An apology just isn't good enough when you make such a massive mistake it's not just the finance Managers mistake, but arrogance from so many other people working there who created a lot of conflict and drama for somebody who didn't deserve it How embarrassing for the dealership and how embarrassing for the employees working there t | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Kendall Bowman

I would certainly stay far away from this dealership. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Dann

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7/27/2026 12:00:00 AM | Google

★★★★★ JM

Court of public opinion is gonna suck. When will any business learn | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ William Sutton

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7/27/2026 12:00:00 AM | Google

★★★★★ Bruce

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7/27/2026 12:00:00 AM | Google

★★★★★ Moosebombs08

DONT BUY A CAR FROM HERE! | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Jeff Blade

Completely incompetent staff. All the managers should be fired. Own up to your mistakes | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ GiovanniS

Run by inept people | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ David Barbosa

Terrible service | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Jerry Lee

Justice for Shane. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ S Luciano

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7/27/2026 12:00:00 AM | Google

★★★★★ C V

Cliche used car salesemen. Incompetent staff and ultimately starts at the top. Avoid this place like the plague. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Vinchinzo

Saw the YouTube video I would say if I dealership can't get the title right when someone sells them a truck and can't get the paperwork right to finance a truck you buy from them, I will pass doing business with them. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ John Colbert

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7/27/2026 12:00:00 AM | Google

★★★★★ Mike J

Hey GM - when you screw up this badly just suck it up and make it right. Fighting this because "oh no, if we do right by him he still might come back and sue" is beyond stupid. It's too late now but you should have paid off that truck for him after you sorted out the paperwork. Now your brand is being TANKED. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ miku is god

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7/27/2026 12:00:00 AM | Google

★★★★★ David (mug23)

Don't support this dealer's handling of the stolen truck issue with the gentleman posted online. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Bret Richardson

Do not recommend this dealership | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Greyson Wright

THIS DEALERSHIP SOLD A TRUCK AND THEN REPORTED IT STOLEN, A YEAR LATER IT IS STILL NOT RESOLVED TO SATISFY THIS POOR AMERICAN SERVICE MEMBER AND ARE TRYING TO HOLD HIM TO AN ARBOTRATION CLAUSE ON PER OURCHSE DOCUMENTS FOR A VEHICLE THAT WAS NOT EVEN THE ONE HE PURCHASED. WONDER IF THEY EVER EVEN APOLOGIZED. AGAIN THIS IS A US COAST G | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Dwight Taylor

After seeing what happened to Shane I would be very concerned about giving this place my business! | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Branden Garcia

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7/27/2026 12:00:00 AM | Google

★★★★★ Richard Lynn

Watch out for that arbitration clause y'all... Buy from this place at you own risk. You could possibly be arrested for buying your dream vehicle and then forced into arbitration instead of being able to sue them into bankruptcy outright. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Christian Whitham

Hope this place runs out of business and closes down!! What a shame this dealership is. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Cody Mattson (BaronVonRhett)

Will sell you a vehicle, then report it stolen and sick the cops on you, who will damage the vehicle, and then leave you without any recourse | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Deshaun Hollis

Rude sales person Was trying to help my friend get a car and saw the massive reviews , wanted to give them heads up[who knows if they got rating bomb] to let them know maybe pr or brand relation VOLKSWAGEN SHOULD BE A SHAMED as this should not be a dealership in my opinion. - Saw the video | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Kay Bowman

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7/27/2026 12:00:00 AM | Google

★★★★★ Brian M.

Selling a vehicle and then reporting it stolen seems to be very bad way of doing business. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Zachary King

These people are so incompetent they falsely reported a new truck STOLEN after selling it to a customer not even a week before and got him arrested at gun point! They've refused to apologize and are still litigating to this day! If you wanna save yourself a nightmare NEVER buy from this dealership! | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Lucky3d3

Shane got aressted because they put the wrong vin on the paperwork now they are dragging him through arbitration. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Tzali Fortgang

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7/27/2026 12:00:00 AM | Google

★★★★★ Frank Manuel Bergher

I'm ashamed to live in the same place where they did this to someone as Shane. Do not buy any cars here. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ No Name

What you did to that veteran was disgraceful. Shame on you. Do better. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Arko Saha

My close friend has only been in fear for his life a handful of times. Mostly it's been during service to this great nation, and another time was after purchasing a vehicle from this location and being threatened at gunpoint | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ P C

So Just an update, Shane was screwed by these guys paperwork, make sure you have the title when you leave, and go to Boward County sheriff's office and let them know you have the title incase its reported stolen | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Conservative Fortress

Do not go here. If you buy a vehicle, they will call the police on you and have you arrested for Grand theft Auto. They can pretend like it was a simple mistake, but they had to screw so much up to get that far. And if they're that incompetent, I wouldn't trust them with my money | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Kory

SO NOT SHOP HERE!! Their finance manager messed up a military members paperwork , then reported the truck stolen without doing their due diligence ( check the key log, check with their sales team by)leading to him being arrested and taken to the station for questioning. He was detained for hours, not until he showed the detectives t | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Nate V

Imagine buying a car then a dealership messing up on the paperwork so bad, they report the truck you just bought as stolen. Get you arrested then after the cops realize you did buy the car and recommend you sue the dealership. The dealership just drags it out and fights it as much as they can and make you wait 3-4 years later in co | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Andrew

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7/27/2026 12:00:00 AM | Google

★★★★★ Paul Donovan

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7/27/2026 12:00:00 AM | Google

★★★★★ John Havey

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7/27/2026 12:00:00 AM | Google

★★★★★ Leilani Radoc

Gee I really hope that Lithia dealers place the right vin number on my paperwork on my atlas cross sport I just got from here. It be a shame if LoJack was called on me in my brand new car I just bought from this dealership. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Bobby V

I couldn't recommend this place. Car prices are loaded with addons. There is also a video circulating online of them reporting a truck stolen and a man being rammed and arrested all by mistake. Instead of making the situation right, this dealership is fightng the man in court. I would never wanna do business with a company that doesn | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Andrew Dasilva

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7/26/2026 12:00:00 AM | Google

★★★★★ Scott Ellingson

What a joke. So, they bill out the wrong truck, then don't make it right and fight the guy in court. Well, someone has to pay for the half expensive suits they're all wearing, I guess. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Matthew Michell

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7/26/2026 12:00:00 AM | Google

★★★★★ dunenut49707

Shane deserves better than these jokers. Make it right and own up to your mistake Doral Volkswagen. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Nathan Risto

Careful of this place. They will sell you a vehicle, then call the cops to report it stolen and ruin your life. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Rescue Moments

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7/26/2026 12:00:00 AM | Google

★★★★★ Chloe

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7/26/2026 12:00:00 AM | Google

★★★★★ Holland Volvo

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7/26/2026 12:00:00 AM | Google

★★★★★ T T

From someone who's worked in the automotive industry and just about every aspect of the dealership world, this dealership is very unprofessional and just outright suck at their job. The manager doesn't know his own inventory or checks it in properly says alot. The fact no one noticed any of this until over a week later says ALOT. It | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Buddy Smith

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7/26/2026 12:00:00 AM | Google

★★★★★ Shawn

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7/26/2026 12:00:00 AM | Google

★★★★★ anthony capron

This dealership is a complete and utter joke of an establishment. JUSTICE FOR SHANE! | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ p1noy16

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7/26/2026 12:00:00 AM | Google

★★★★★ Steve M

Make sure they record the VIN number ACCURATELY or else they will later report YOUR vehicle as stolen, call the police and have you arrested. Eyeball EVERY piece of paperwork before you leave or else possibly face criminal charges. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Daniel Janoian

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7/26/2026 12:00:00 AM | Google

★★★★★ Tony Smith

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7/26/2026 12:00:00 AM | Google

★★★★★ Jackson Lanier

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7/26/2026 12:00:00 AM | Google

★★★★★ Craig Does Things

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7/26/2026 12:00:00 AM | Google

★★★★★ Tyler Hunt

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7/26/2026 12:00:00 AM | Google

★★★★★ Anna-Marie Calkins

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7/26/2026 12:00:00 AM | Google

★★★★★ Gary Coon

Incompetent car dealership! management doesn't have a clue what sales is doing. Guy was buying a 2024 gmc pickup truck got it financed and put down a sizable down payment but the beady eyed sales Manager saw that it wasn't in lot and instead of checking with his sales team he immediately called the police, knowing ppl are shot daily | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Nick Frame

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7/26/2026 12:00:00 AM | Google

★★★★★ Doug Iarussi

Absolutely unacceptable. Doral Volkswagen reported a customer's GMC truck as stolen when it allegedly was not stolen. Because of that mistake, the customer was reportedly stopped by police, held at gunpoint, arrested, and subjected to a lengthy investigation. A dealership's responsibility goes far beyond selling vehicles—careless err | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ John H

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7/26/2026 12:00:00 AM | Google

★★★★★ Mike Spencer

If you want a dealership that will mishandle your sales paperwork and get you arrested, then this is the place for you. They will make it even better when they decide to blame the customer and fight you in court instead of admitting fault. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Zeke

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7/26/2026 12:00:00 AM | Google

★★★★★ Seth Beall

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7/26/2026 12:00:00 AM | Google

★★★★★ Owen Karlson

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7/26/2026 12:00:00 AM | Google

★★★★★ Jack Garcia

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7/26/2026 12:00:00 AM | Google

★★★★★ Judson Seal

I would be careful here everyone. This dealership has messed up really bad on the paperwork/sale of a vehicle and reported it stolen and got an innocent man arrested. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Lawrence Van Dorn

As someone who spent well over a decade in the car business, with most of that time spent as an F&I manager, there's ZERO chance that I'd ever buy from this insanely incompetent dealership! | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Quetim Porta

"Doral Volkswagen described the incident in a statement as "an isolated occurrence caused by human error," adding that the company was "committed to working toward a resolution." Lawyers for the dealership have since moved to compel arbitration and keep the matter out of open court." If customer service is truly your top priority, w | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ bob challquist

Be careful they put trackers on every car and often don't tell the buyer. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ KemeYuh

July 1st of 2025 the finance manager working there had forgot to put in a truck as sold and got Shane Sprague detained and held in a police department aswell as towing his truck and not providing him the right tags for him to get his belongings from the tow yard, incompetence at its finest. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ ken Richmond

I would not buy anything from this dealership. They are incompetent at the very least . | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Jessica Anderson

This dealership had a man violently arrested after he bought a truck from them. They have no remorse. They could do that to you too. Beware! | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ jC Romeen

Yall did shane dirty. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Andrew R

My friend got a truck from here and they had him arrested. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Todd Raymond

Gladly will keep your money, let you drive your purchased truck off the lot, then report it stolen. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Kelly Auto Repair inc

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