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Doral Volkswagen

★★★★★(76)read reviews

10455 NW 12th St Ste C, Doral, FL 33172

(305) 830-7238 Call Now!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Maria Luisa Castellanos
I was there with an appointment for my pre-paid maintenance. I asked that while they changed the oil, to check on the car while it was idling. It took three (3) hours, and they told me everything was perfect. I am very dissatisfied with the service. The car still vibrates when it idles. It was not like this when I first bought t | Read Full Review
6/29/2025 12:00:00 AM | Google
★★★★★ Monica Cochran
Jose Delgado delivered exceptional service. He was prompt, polite, and made the entire process seamless. I would highly recommend working with him. | Read Full Review
6/27/2025 12:00:00 AM | Google
★★★★★ Gabriel Jesús Cruz Abreu
Cuando te van a vender el carro muy lindo y todo muy bien ,, después por muchos q llames nunca puedes hablar con ello , en mi opinión no saquen carros con ellos porq se van arrepentir | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Susan Nordin
We stopped here based on the online prices, don't bother based on that price, add 33%. Found it on Cars then statred looking on the dealer website. Obviously anyone who has bought a car knows there will be dealer fees, taxes, etc. But not $26.5 going to $34.5. The salesperson was nice enough. But just ask for the price out the | Read Full Review
6/23/2025 12:00:00 AM | Google
★★★★★ Jose Ramos
Terrible service. No one is never available to answer you, you call and no one never answers. Terrible service | Read Full Review
6/23/2025 12:00:00 AM | Google
★★★★★ Naylen Ramirez
I had an amazing experience purchasing my 2025 Atlas Cross Sport. The entire process was quick and seamless, it only took one day! Livan, my sales rep, was fantastic. He was knowledgeable, patient, and made sure I felt confident every step of the way. I absolutely love the car; it’s stylish, spacious, drives smoothly, and has everyth | Read Full Review
6/21/2025 12:00:00 AM | Google
★★★★★ Basem Ahmed
The worst place to buy a car and the finance manager musa is a liar just to sell you a vehicle and the general manager also don’t care about the customer and will lie and sell you a lemon if they have 2 beware don’t come to this place | Read Full Review
6/18/2025 12:00:00 AM | Google
★★★★★ Jacqueline Naranjo
The whole car buying experience great. Sofia is a professional and knowledgeable salesperson. Highly recommend this dealership. I love my new Tiguan 2025. | Read Full Review
6/13/2025 12:00:00 AM | Google
★★★★★ Dulce Sanchez
When for a problem which was cover under warranty but also the car need it a software upgrade which was need it to clear the engine light and that wasn’t cover. The software upgrade cost $260! I drop the car and they call me 4 h later to tell me they are sorry but they don’t have the part to come back to pick up my car. They told me | Read Full Review
6/12/2025 12:00:00 AM | Google
★★★★★ Natalia Perez
I received a call earlier today from someone named Jonathan at this Volkswagen dealership, asking me to bring my car in sooner for service. I adjusted my schedule and arrived at 3:00 PM—only to be told I couldn’t be helped because I arrived after 2:30 PM, and that I would need to leave my car overnight. Nowhere in the call was this | Read Full Review
6/12/2025 12:00:00 AM | Google
★★★★★ Maria Aguero
Extremely disappointed with the service. I had a scheduled appointment today from 4:30 p.m. to 6:00 p.m. because I have classes in the morning. Earlier today, the service team called my mom asking if I could bring the car earlier. She agreed and told them I could arrive one hour before my original appointment. I had to leave class | Read Full Review
6/12/2025 12:00:00 AM | Google
★★★★★ Isaac Nam
Used 2023 VW ID4 advertised for $22500 after charges and fees out the door price over $30000. Including $6000 in mandatory add-ons. When I asked the salesman to remove the add-on charges, they said the best they could do was lower by $1000. No Thank You!!! Waste my time!!! | Read Full Review
6/10/2025 12:00:00 AM | Google
★★★★★ Brittney Troupe
Absolutely not one star.i had to put a star just to post a review. We Reached out and received the same generic email from 3 different people a week ago. No follow ups. Waited to speak to someone to make a cash offer as of 6/1. Mind you, The car has been on the lot since April. Today I called and these people had the nerve to say a c | Read Full Review
6/9/2025 12:00:00 AM | Google
★★★★★ ??????? ????????
This showroom operates according to a fraudulent scheme! They advertise cars at one price, but in fact, when you come to this place, the price increases by several thousand dollars, they add all sorts of additional options to the price of the car that I don’t need and that aren’t mentioned on their website! | Read Full Review
6/8/2025 12:00:00 AM | Google
★★★★★ Luis Antonio Hernandez
Pa que contarles, después que saques tu carro de ahí, todo es un desastre. Tengo argumentos de sobra pero no quiero que me suba el cortisol | Read Full Review
6/6/2025 12:00:00 AM | Google
★★★★★ Hector Pavon
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6/3/2025 12:00:00 AM | Google
★★★★★ Carlos Vielma
I'm very happy with my experience! Everything was handled very quickly, and Lazaro, as always, was very attentive and professional. He made the entire process smooth so that I didn't have to wait at the dealership, whether I was dropping off or picking up my vehicle. A big thank you also to Mrs. Janet for her kind attention in the Co | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Rebeca Abraham
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6/1/2025 12:00:00 AM | Google
★★★★★ Eliseo Enrique rojas diaz
Excelente servicio y el mejor vendedor Pedro Meléndez | Read Full Review
5/27/2025 12:00:00 AM | Google
★★★★★ Carolina Andrade
I called to inquire about an Audi SQ5 and was shocked at how rude the sales rep, Daniel, was. Right off the bat, he told me the price would be $5,000 more for an all-cash deal because the online price is only available if you finance through them. When I asked to speak to the sales manager, he claimed he was the manager, which felt d | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Andrew Jordan
Very disappointing experience. I went to see a used 2024 Ford Explorer advertised on CarGurus for $33k. I liked the car and wanted to proceed with the purchase. When the salesman brought me the invoice, the price had increased to $44k. It included all sorts of fees and extras like $2000 for LoJack (which I never asked for), $4000 fe | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Chris
Typical switch and bait kind of dealership, it should be illegal to have such a big difference in advertised price and their asking price. Why would anyone pay more for a used car when you can have a brand new car for much lower. Look at the break down and decide yourself. | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ RAFAEL MARTINEZ
Rui is really a great service professional, he solved all my concerns and situations in the service to my Atlas. 100% recommended | Read Full Review
5/23/2025 12:00:00 AM | Google
★★★★★ john smith
I'd like to share my positive experience purchasing a vehicle. Big shoutout to Carlos Tapia from sales and Carlos Garcia from the finance department. Both gave me a discount - no pressure, just a positive and friendly experience. Purchasing a vehicle never a 15-minute walk ing walk out experience , but it was welcoming. I'm enjoying | Read Full Review
5/21/2025 12:00:00 AM | Google
★★★★★ Dennis Kuznetz
This dealership offered me $2600 below Carmax on a trade. Don’t waste your time with this dealership. I presented the Carmax offer to them in writing. | Read Full Review
5/21/2025 12:00:00 AM | Google
★★★★★ - d b -
Bunch of scammers. These guys epitomize bate and switch. Advertise a car for ~$41k ... actual price $49k. Stay away from this dealership. | Read Full Review
5/21/2025 12:00:00 AM | Google
★★★★★ Jayson Erazo
Me tocó con Rui, excelente atención, me describió todos los detalles y todas las dudas. Muchas gracias | Read Full Review
5/20/2025 12:00:00 AM | Google
★★★★★ Hollywood J MX
"I've consistently had exceptional experiences at VW Doral - they never disappoint! My recent oil change visit on March 13, 2025, was no exception. The entire process was seamless and efficient. A huge thank you to Kriss for his outstanding service! Whatever they're paying you, Kriss, it's not enough - keep up the fantastic work!" | Read Full Review
5/20/2025 12:00:00 AM | Google
★★★★★ thefun4
"Volkswagen of Doral is on a roll! I dropped off my ride for a routine oil change on May 17th, 2025, and their super sleuths (Kriss and the mechanic) uncovered two sneaky issues that I had no idea were lurking under the hood. I'm talking 'I didn't know I was driving a ticking time bomb' kind of stuff! Thanks to their eagle eyes, I ge | Read Full Review
5/20/2025 12:00:00 AM | Google
★★★★★ Mike Perez
I found a used vehicle on their website. Called and spoke to a very pleasant lady who told me the price on their site and other expenses would be negotiable due to it being the end of the month and they needed to move the vehicle. I explained that I work 18 hours days and don't have time to walk in, but she assured me they would nego | Read Full Review
5/20/2025 12:00:00 AM | Google
★★★★★ August Lehnert
Sketchy pricing on used cars. I thought that was an independent dealer game and I would be safe from dishonest practices at a Volkswagen dealer but not so. The biggest surprise was a $1999 fee which is not on the listing on their website for reconditioning the car. We’re talking about a 2024 with 8,000 miles, give me a break. Glad I | Read Full Review
5/20/2025 12:00:00 AM | Google
★★★★★ Rosa Maria Mulet Prats
El mejor dealer de Miami, el mejor financista Frank sales totalmente satisfecho y feliz | Read Full Review
5/17/2025 12:00:00 AM | Google
★★★★★ Vlad Shulman
Fernando and Jairo were incredible to work with on a Jetta. Highly recommend — they were patient and transparent!! Will be back again for the next VW | Read Full Review
5/17/2025 12:00:00 AM | Google
★★★★★ Joel
Absolutely ridiculous experience. I called on 5/17/25 about a Tesla Model 3 Performance listed on their website. I spoke with Daniel, told him I was ready to buy and just needed some info before making the trip from Tampa. He promised to send it promptly—never did. I followed up later and got a lazy excuse that they were “busy” and s | Read Full Review
5/17/2025 12:00:00 AM | Google
★★★★★ Maydelis Alfonso
I recently purchased a VW Taos and I’m super happy with my decision! The car is incredibly comfortable, feels very safe on the road, and is a joy to drive. Arelis, the sales representative, was amazing throughout the entire process. She was professional, friendly, and made everything easy to understand. I really appreciated her pati | Read Full Review
5/16/2025 12:00:00 AM | Google
★★★★★ Benz Aharon
BEWARE: before you waste your time, they tack on INSANE dealer addons to every car. I was quoted 12k above the advertised price for “mandatory” nonsense addons designed to scam customers. Some time in the future this will be regulated because it’s an obvious scam, but for now it’s another shady dealership move used to distort the pri | Read Full Review
5/16/2025 12:00:00 AM | Google
★★★★★ Jose Infante
Not a great experience, wasted afternoon. After the deal was reached, they attempted to undo the agreed price thru financing. Not reputable or transparent. Beware!! | Read Full Review
5/16/2025 12:00:00 AM | Google
★★★★★ Sinem Ersoy
Very disappointing service experience. I brought my Volkswagen Atlas, which I purchased brand new just 6 months ago, to Doral Volkswagen for a water leak in the trunk. I dropped it off at 8 AM, and since they said it would take a while, they called an Uber to send me home. However, they provided the wrong address, and on a day with h | Read Full Review
5/12/2025 12:00:00 AM | Google
★★★★★ Kelly Restrepo
I had a great experience with Sofia. She helped me get exactly what I wanted and I know it wasn’t the easiest task! Thank you! | Read Full Review
5/9/2025 12:00:00 AM | Google
★★★★★ Ana Paula Calle
Si quieres un proceso claro, profesional y sin rodeos, este no es tu dealer. Pero si te interesa despertar un domingo con un mensaje a las 8:45 a.m. preguntando: "¿Vas a regresar hoy al dealer?", entonces bingo. Doral VW (específicamente, Luis Gutiérrez) son para ti. Spoiler: no regresé. Pedí el desglose del lease (residual, money | Read Full Review
5/9/2025 12:00:00 AM | Google
★★★★★ Jeidy Henriquez Dominguez
Me encantó el trato, muy atentos los vendedores, en especial Jordan. | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ Pablo Orlando Hernandez
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5/5/2025 12:00:00 AM | Google
★★★★★ Joe Hiraki
If I could give 0 stars I would. This place is downright AWFUL. TERRIBLE customer service, 0’s across the board. I made an appointment to see a vehicle, I confirmed the availability with 3 separate sales reps, and made an appointment for 10 am on a Sunday. I SPOKE with Rolando Garcia and HE chose the time for me. Come Sunday morning | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Angie P
What is wrong with this dealership communication and returning calls? I’ve seen this in numerous reviews. I’ve been waiting 4 days, 4 calls and an email to Rolando Garcia. Never had such non-communication with a business. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ Xiomara Avila
El señor Kris Castro fue quien nos atendió en la reparación de nuestro carro y nos dio un trato excelente y muy profesional. Gracias Kris. | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Taria Lundy
Unsure how they have managed to sell any cars because NO ONE returns calls or responds to emails except the Internet Sales Team. I was interested in a vehicle listed on their website at $34,990 called to confirm availability and price details and was sent a sales invoice for $38,000+ 3k in additional fees. I responded to the email wi | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Alejandro Mitjans
My gratitude for Mr. Jose Jimenez. He is a very honest and knowledgeable salesperson. I recommend him to all of you who want to have a pleasant experience at VW Doral | Read Full Review
4/27/2025 12:00:00 AM | Google
★★★★★ Wilfredo Aguilar
Bought a used car at Doral Volkswagen located at 10455 NW 12th St suite c, Doral, FL 33172 on Saturday April 12th, 2025. To include: Deceptive website pricing since they do not provide the $1,900+ fee that is charged for Lo-Jack and an Interior/Exterior car protection service. My sale representative spoke to his manager and got appro | Read Full Review
4/27/2025 12:00:00 AM | Google
★★★★★ Rey Lopez
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4/26/2025 12:00:00 AM | Google
★★★★★ Haydée Farrera
Excelente atención y paciencia del Asistente de Ventas Yadiel y muy orientada a ayudar a sus clientes a tomar una decisión acertada y satisfactoria ???? . Apoyo o muy profesional de Gerente de Finanzas Altamente recomendables?????????? | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Rosa Andrade
The service we received from Lazaro was excellent , what a true professional! He went above and beyond to help us out ! Even sent videos of the repairs and what needed to be done to our car ! After having a HORRIFIC experience at the VW Palmetto57 ( please do yourself a favor & never waste your time here ) they came in and made us fe | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Jackie Bofill
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4/22/2025 12:00:00 AM | Google
★★★★★ Andrii Altukhov
I've spent the whole day trying to figure out the price of the car since I'm interested in buying it, but no one is available to discuss it. What I received from the Online Sales Assistance: I will ensure that a team member contacts you with updates as soon as possible. Unfortunately, there is no interest from the Doral Volkswagen de | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ abhiSHEK MIShra
Typical Bait and Switch – Stay Away from Doral Volkswagen I recently had a very disappointing experience with Doral Volkswagen that I feel obligated to share as a warning to others. This dealership uses a classic bait-and-switch strategy. Before making the 2-hour drive, I called to verify what additional charges would be added on t | Read Full Review
4/20/2025 12:00:00 AM | Google
★★★★★ Dan Mitrovic
Made an inquiry about a specific car Q5. Got a few follow up calls. They confirmed more than once that the car was available and scheduled an appointment for me with their “assistant manager.” Sounded legit. Turns out it was all lies and BS. There was no car. There was no appointment. Just a bait-and-switch lead trap designed to lu | Read Full Review
4/20/2025 12:00:00 AM | Google
★★★★★ Witold Lewandowski
I brought my car in for an oil change, air bag recall, stalling issues, and a tire rotation (much needed). I paid over $200 for the oil and tire rotation. I get the car back when the shop was closing and noticed the tires were never rotated… thank god I took pictures right when I got to the shop as this got the shop to reopen quickly | Read Full Review
4/20/2025 12:00:00 AM | Google
★★★★★ Jordan Takerian
Terrible business ethics. Price as advertised was not honored as well as tacking on a ton of fees when buying. Not to mention I was forced into financing the car because they wanted to add a “cash buyer fee” of $5,000. Absolutely outrageous and unfair. I obviously passed on the deal. I can see where this dealership would take advanta | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Monique F
Zero stars isn’t an option, come on Google - STAY AWAY! Service department is the absolute worst, they point the finger everywhere else and blame everything on wear and tear. I have a ‘23 Taos with 30k miles and the rotors have had to be changed twice. Car has been brought in for all the required service checks on time. If a cert | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Lucas T
Very unprofessional, worst car buying experience to date, they had us wait for hours to then tell us the car I had made an appointment and which they showed me was being sold already to someone else. Why would they waste any persons time like that is beyond me. Just awful. | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Jesse Griffin
My experience with this dealership has been unfavorable. However, the people i spoke with were always polite of my feelings. Also, i wasn't trying to purchase a volkswagan. I was looking to purchase a 2023 BMW. Which now makes me believe it belonged to someone at the dealership trying to maximize the price of the car. Who knows may | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Juan Marino Rengifo Cardona
I want to thank Ismael for his advice and help. To Mr. Eduardo and Jairo. The service they gave me was 10/10. The car is excellent and beautiful. The only thing I recommend, when you deliver the cars, please check that all the systems work well, since on the third day of taking it out from the dealer on the road he presented a flash | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ nikayah monroe
Run far away from Frank Garcia. Inflated the price of an old Beetle and added additional fees. He refused to let me pay cash. Avoid the dealership at all costs! | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ Kieth Burley
Buyer Beware – Classic Bait and Switch I inquired multiple times over five days about a used vehicle and was told a manager would call me back because they couldn’t negotiate over the phone. That call never came. I found two vehicles online and made the 90-minute drive to the dealership to see them in person. Parking and navigating | Read Full Review
4/13/2025 12:00:00 AM | Google
★★★★★ Oleksii Kliuchka
Showed up to pick up a vehicle for transport. No help at all, horrible treatment. Waste of time | Read Full Review
4/13/2025 12:00:00 AM | Google
★★★★★ Connor O'Hara
Reached out endless times this week about a specific car. Got voice mailbox… messaged a nice lady for over 24 hours back and forth being told I would be contacted, multiple sales guys on the phone with no information on the car and promised to get me info asap… was told sales manager would call but never did… Was given the run aroun | Read Full Review
4/11/2025 12:00:00 AM | Google
★★★★★ Isnardo Batista
I made two trips there. In the first one I was doing my due diligence and still needed to see other cars but I told victor when I got there so he wouldn’t get the wrong idea. After looking at the car we liked it so we looked at numbers. We weren’t extremely far off so I said l would rather not go too much further to make you work too | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Jessica Olivera
First time buying a car, won’t consider this dealer in the future. Bought the vehicle because it was good, but felt very uncomfortable throughout the whole process. Unwelcoming, unwilling to help. Don’t recommend the experience to anyone. | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Vito Culicchia
Bought a used Tesla. Terrible experience. Went through 5 salesman. They couldn’t even find screws for my license plate. 1200 dollar dealer fee combined with 2000 dollars for lo jack and a supposed ceramic coat. Why would anyone need lo jack on a car that tells you where it is at all times I’ll never understand. Garbage. | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Patricia Hernandez
Wish I could give the service department a zero. Because they clearly do not care about their customers. I am currently having another oil problem with my 2022 atlas . It was in the dealer a month ago for leaking oil and now the car oil light turned on and when we check it the levels are very low. When you ask for a loaner they giv | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Bassam Mondalek
Not sure how this place has good reviews!! Calling from out of state to purchase a car and I have my own shipping. I have called 8 times now, each time get transferred to a different salesman. I explain to them that no one is getting back to me and they say don't worry I will help you. Still have not heard back from any of them. It s | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Elizabeth Perez
Yadiel, un boricua superb.. awesome guy. Thank you for the ease process | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Philipp Lohmeier
Dealership is trying to get you with low balling numbers! They have a VW Atlas for just over 20k listet. I tried 3 days to get a price appraise, when I finally got the sales price they listed 4 different fees onto it, which the sales person couldn’t even explain what they mean, for example the „pre delivery“ fee, when I was planning | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Fernando Barra
Really bad service. They publish great cars at great prices that they don’t have so that you go there and they try to sell you what you don’t want. They keep you waiting and give you lame excuses (I do not know were the keys are or the car is on service) until 2 hours after comes the manager and says that the car was sold last night. | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ María R
The way they try to sell is by baiting online. It’s a lie. When you’re there they can’t find the car keys. They couldnt find the car i saw online even thought i called before going there telling me they had the car right there. Don’t fall for it. Terrible service. | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Keller King
Great customer service! I've been a customer of this dealer for 20 years. | Read Full Review
3/30/2025 12:00:00 AM | Google
★★★★★ Magali Sowers
They were in a remodeling stage so not everything was at the same place | Read Full Review
3/30/2025 12:00:00 AM | Google

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