Book a Battery Service Appointment at Your Local Volkswagen Dealer

★★★★★ Leslie Soto

JT was absolutely awesome. I’m so happy with my new Atlas Sport and he made it happen for me. If you are looking to buy please see him. I was honest and fair and really made this purchase as great experience for me. | Read Full Review

11/17/2024 12:00:00 AM | Google

★★★★★ Norma Contreras

JT was amazing! Very friendly and helpful. I got my dream car and love it. Thank you VW for having such amazing sales person. | Read Full Review

11/17/2024 12:00:00 AM | Google

★★★★★ SilverBerry PickleBottom

I purchased a vehicle almost a month ago and was not able to transfer my tag that same day. I was told all I had to do was call them when I had it and it would be transferred. I’m still waiting for that to happen. I’ve called numerous times, left multiple messages and voicemails with different people, and still waiting to hear back f | Read Full Review

11/16/2024 12:00:00 AM | Google

★★★★★ Adam Bellay

HIGHLY RECOMMENDED! Let me first recommend two individuals who treated me like VIP the second I walked in the door: YESENIA & DANNY. These two agents went ABOVE AND BEYOND! The process in looking at inventory, making the deal and ensuring I was happy was 100% start to finish. I will DEFINITELY return to this dealership and so should | Read Full Review

11/14/2024 12:00:00 AM | Google

★★★★★ Tammy Downing

Kevin is super friendly | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ luis h.

Thank you Berkay for your help and patience in getting the car we wanted. | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ Elizabeth Baez

José and finance guy were both excellent and very knowledgeable. They both made this very long process more enjoyable. I have a few comments about the overall service not related to Jose or the finance guy. The music playing made it very difficult to listen and have a conversation. Second point: I wanted to use my credit card for t | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ Natalie Debruin

HORRIBLE SERVICE DEPARTMENT, THEY MAKE YOU WAIT HOURS FOR SIMPLE CAR SERVICE AND DO NOT OFFER A LOANER! ALWAYS A HASSLE AT THE SANFORD SERVICE DEPARTMENT. GO TO ANY OTHER LOCATION FOR SERVICE! THEIR CUSTOMER SERVICES IS HORRIBLE!!! | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ BryceLovesTech com

Drove two hours for a deal. They advertise the car at $24,000 when they handed us the paperwork it said $29,000 because of dealer fees this is in November 2024. Just a warning read the fine print. | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ Gina Goldin

Thank you so much for my new car purchase. Eddie and Nick were amazing made the process seamless and exactly what I asked. Great experience. Highly recommend. Will definitely return for another purchase. Thank you! Great Team. | Read Full Review

11/12/2024 12:00:00 AM | Google

★★★★★ kate young

Do not buy a used car here! We specifically ask of the used car we wanted to purchase was inspected and sales man ensured us the shop said it was mechanical good and well maintained. Here we are 5 days later check engine light is on and we discovered alot of surface rust and possible water marks leading to believe this is a flood car | Read Full Review

11/12/2024 12:00:00 AM | Google

★★★★★ Miguel Cabrera

| Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ Alejandra Cabrera

Our sales man Danny and his manager Jonathan definitely went above and beyond to get me a brand new Tiguan top trim! I love how honest and professional they have been! Amazing service ! | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ Gwen Greene

I would just like to say that Kevin and Napleton’s was the best explain everything properly and professionally to me where I can understand it. He also did the best job ever so thank you Kevin for being a great professional. | Read Full Review

11/10/2024 12:00:00 AM | Google

★★★★★ Vincent Wolfram

Eddie did a great job at helping me get my new car. All the staff were very helpful and friendly. | Read Full Review

11/10/2024 12:00:00 AM | Google

★★★★★ chandler cardwell

I had an amazing experience working with Yesenia! She was incredibly accommodating, sweet, and genuinely helpful throughout the entire car-buying process. She took the time to understand what I was looking for, patiently answered all my questions, and made sure I felt comfortable every step of the way. Her friendly approach and profe | Read Full Review

11/10/2024 12:00:00 AM | Google

★★★★★ Gon Heo

I couldn’t be happier with my experience at Napleton's Volkswagen of Sanford, and I owe it all to Jose! From the moment I walked in, Jose went above and beyond to help me find the perfect vehicle – my 2020 Ford EcoSport. He listened to my needs, answered all my questions with patience, and made sure I felt comfortable every step of t | Read Full Review

11/10/2024 12:00:00 AM | Google

★★★★★ Murph

I had an excellent experience at Sanford Volkswagen of Orlando! Michael, the salesman, Ben, the finance manager and Felicia really made my experience at this dealership. Awesome! Thank you guys and have a great holiday! George Murphy! | Read Full Review

11/10/2024 12:00:00 AM | DealerRater

★★★★★ Gerilyn Capps-Anderson

The process was seamless. JT went above and beyond to put me into my 2024 VW Tiguan. This is my place for buying cars from now on. Thanks JT and Napleton VW. | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ Dr. Leonard Hobbs

Berkay, was an extremely good salesman and extremely patient during my purchase. | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ SilverBerry PickleBottom

I purchased a vehicle almost a month ago and was not able to transfer my tag that same day. I was told all I had to do was call them when I had it and it would be transferred. I’m still waiting for that to happen. I’ve called numerous times, left multiple messages and voicemails with different people, and still waiting to hear back f | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ kirolous wafeek

Worst customer service ever, Don’t ever think to deal with this dealership. | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ Jody Gay

My personal salesman was Danny Rod. who was Awesome ?? he went above and beyond to help me out!!! Gotta give him at least 5 ?? | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Osman Fatih KARACA

This is the one dealer you can count on. I’d been there before when I was lookin’ for a new car. They gave me a warm welcome, and there was a guy named Berkay who was real friendly and polite. Thanks to y’all for the kindness and help. | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ B R

All the 5 stars go to Jacob Evans. He is always very kind and professional.He was outstanding especially nowadays when extraordinary customer service are almost extinct. But on my last visit he verified a few times over the phone with the extended warranty offices that I paid for if the recommended job was covered after it was mistak | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Evan S

Leonardo was an exceptional salesman. Didn’t hide anything and bent over backwards in order to get the best possible price on our new vehicle. If anyone needs a car I will refer them to him and the folks at napleton. | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Keith Ricks

My experience with Danny Rodriguez was top tier. I highly recommend him at Napleton Volkswagen in Sanford. My purchase could not have gone any smoother. | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Lynnardo Hobbs

Berkay, was a Amazing salesman! | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ F C

I work here in sales and I am so grateful for the Service staff. I got a flat recently and they were closing we were all about to go home. but they stayed to help me out. I am sure even if I didn't work here they would have still made sure I was good. Real Genuine people who care!! | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Camden Bassett

JT was amazing just bought a car from him today! | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Luis Guerrero

Berkay was awesome! | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Dan Gregory

I can honestly highly recommend this car dealership, I worked with Leo in sales, he went above and beyond in his effort to help me get into the car I wanted… Five stars to Leo! | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Gamaliel Gonzalez

Great service | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ ava adams

JT did a FANTASTIC job helping us. He made the car buying experience positively memorable and I would HIGHLY recommend asking for him if you are going in to buy a vehicle. | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Lucy A Tadros

My husband and I bought two cars yesterday at this dealership. We intended to buy one just for me and couldn’t resist the beautiful convertible Mercedes they had at the front, so we ended up buying it two. Our whole experience was pleasant when our saleswoman Yesenica Ponte greeted us with a warm smile. She showed us a bunch of cars | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Lunny Gamer

Thank you so much to our salesman Leo, he made our process smooth and efficient, we found and bought the car of our dreams, a brand new GTI! The smile this car has given us since the very beginning of the test drive is irreplaceable. Definitely look out for Leo, he will get you right! | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ C M

Excellent dealership to deal with. Danny Garcia and finance manager Ben were amazing. Danny was super laid back, very cordial and got me an excellent deal. I highly recommend using this specific location! They will definitely get my next VW purchase as well. | Read Full Review

11/4/2024 12:00:00 AM | Google

★★★★★ Edwige Josue

The best salesman is Danny. He is so nice, personable and honest. Yes, an honest salesman lol. I would come back to see Danny if I want to buy another car. | Read Full Review

11/4/2024 12:00:00 AM | Google

★★★★★ Ardena Coller

Jericho was a Very professional, pleasant, knowledgeable person to communicate with. I love my Pacifica, Thank you | Read Full Review

11/3/2024 12:00:00 AM | Google

★★★★★ Carlos Vasconcellos

Great to deal with, nice easy and fast???? | Read Full Review

11/3/2024 12:00:00 AM | Google

★★★★★ Stephanie

Amazing experience with JT. He was extremely patient and honest with me the entire time. I left with the car of my dreams! | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ Erienne Dastine

I want to recognize two employees from your location. I had an issue the other day with retrieving my vehicle back from the service department due to being closed with the keys inside. After dealing with a not so helpful manager who was trying to make the situation very difficult, Leo and Leah were extremely helpful. They went above | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ maryF

Felicia is awesome! Great customer service as she truly cares and follows through w/ what was requested! Thank you and more power to you and Napleton! | Read Full Review

11/1/2024 12:00:00 AM | DealerRater

★★★★★ Maritza

I was honestly skeptical about buying a car from this dealership until I met Jericho. He was awesome to work with! He welcomed us with a warm smile and was eager to help us. He went out of his way to show me different features of the car and got me the best deal he could. I even left my license there and he so graciously drove out to | Read Full Review

10/31/2024 12:00:00 AM | DealerRater

★★★★★ atkinscindy112

I had such a great experience with Felicia,she went above and beyond helping me with paperwork I needed, thank you, what a wonderful experience. | Read Full Review

10/31/2024 12:00:00 AM | DealerRater

★★★★★ Josh Cohen

I had a fantastic experience buying my 2013 BMW 128i from Eddie. He was knowledgeable, friendly, and really took the time to understand what I was looking for. The process was smooth and transparent, and he answered all my questions with patience. I highly recommend Eddie to anyone in the market for a car! Eddie deserves a solid 5-s | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Patrick Wong

Oscar and the GM were great! Thank you so much for the smooth purchase. | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Glenis M. Cordova

I had a service appointment for my 2020 Tiguan. I ended walking out at the end of the day with a 2024 Tiguan. Danny was awesome, professional and felt no pressure. All of the associates at this location were fantastic and they have great coffee..LOL.. Danny worked with me to get me the best deal for my trade-in. Mohammed explained al | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Mandy Gonzalez

Thank you Ariel and Felicia for having Danny assist me in purchasing my car! I truly appreciated his professionalism and dedication to customer satisfaction. I love my new car and would highly recommend Danny to anyone looking for a vehicle. Thank you for a fantastic experience! | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Michelle Pham

I had some concerns recently at the dealership and I’m really grateful for the customer relations manager Felicia, who went above and beyond to help me out to solve everything. Not to mention, her nails are amazing thank you to the staff who really looked out and took care of us if you have any concerns or if you need any help with a | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Sunshine Loverr

Customer service was absolutely amazing. Jose and Mohammed was very friendly, very professional and did everything they were willing to do to get the job done. | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Maritza Torres

I was skeptical about buying a car here until I met Jericho. He was a pleasure to work with! He was warm and inviting. He answered all my questions and went above and beyond for me. Even came in on his day off to ensure everything went smoothly. Ask for Jericho the next time you are at Napleton’s looking for a a new car. | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Vivian Nguyen

Felicia was amazing and so professional. | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Viv

Felicia was amazing and so professional. She took her time to explained in details and solve our issue. Great personality! | Read Full Review

10/30/2024 12:00:00 AM | DealerRater

★★★★★ Othon Tony Dominguez

Kevin and everyone were welcoming, friendly, helpful and keeping track that my car service was completed in a reasonable time. Great job! | Read Full Review

10/29/2024 12:00:00 AM | Google

★★★★★ Josh Solomon

Linda VIP manager was so great to work with. Thank you so much!! | Read Full Review

10/29/2024 12:00:00 AM | Google

★★★★★ LightLoominous

I have purchased many cars in the past and always hated the experience. However, Danny Rodriguez is a breath of fresh air. He is not a pushy salesman that only sees me as a dollar sign. He is forthcoming and follows through on his word. I highly recommend Mr. Rodriguez to anyone who is interested in buying a Volkswagen vehicle. | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Geneva Doll

Felicia Cordova is An Excellent employee. She was patient and extremely thorough. | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Executive producer Benz

Customer service Felicia Cordova was great. Help me with every need. I will be coming back there for help. | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Daniel Waters

Danny Rodriguez made my purchase incredibly easy and efficient. No pressure tactics, no bs, just straight to the point. Deal was done swiftly without wasting my time, unlike other dealerships. Highly recommend Danny if you’re in the market for a new/used car. | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Sean

If I could rate you negative stars, I would. You are a classic bait and switch operation. How your internet sales team does not know your stock is beyond me. Apparently, they don't know about stuff that happened 3 days ago. I drove 50 minutes to you to look at said vehicle. WARNING TO ALL! DO NOT USE THIS SHADY COMPANY! I showed inte | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Andrika Glenn

Eddie did a great with helping me get my car. Thank you so much | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ Tony Swanson

Thank you Jose Herrera for the help purchasing my new vehicle, quick easy and friendly! Highly recommend | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ marcus ravaglia

Berkay, Johnathan and Yesenia provided us with a stellar experience on our car buying adventure. strongly recommended working with them to get you into a vehicle | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ Al Ravaglia

Berkay, Johnathan and Yesenia are a great team to work with, from the first approach all the way to financing I had the Best Car Buying Experience, professional, courteous and knowledgeable. Thank You, Al R | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ karen.amitrano

Before our scheduled appointment on Saturday we were called and received numerous texts from Napleton’s After our purchase we are unable to get ahold of anyone to answer questions and nobody will return our calls. We were kept waiting after we accepted an offer on our trade in and value protection services were slipped into the balan | Read Full Review

10/25/2024 12:00:00 AM | DealerRater

★★★★★ pakskint

Worked with JT on our original purchase and he was great! There was a little but of the classic dealership negotiation with management, but JT himself was awesome from start to finish. Due to moving to a new State, we had trouble with registering since we bought our car recently. We have been working with Felicia Cordova to get it so | Read Full Review

10/24/2024 12:00:00 AM | DealerRater

★★★★★ Larry Ramirez

The treatment from Leo and JT is to another level. Very greatful for their time and assistance in the purchase of our new vehicle. Highly recommend. | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ karen amitrano

Danny is Very Knowledgeable, personable and easy to deal with | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Austin Teahan

Danny was extremely helpful in getting me everything I wanted within the budget I needed. | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Robert Lockyer

Eddie jinadu did a very good job in helping me get my Genesis. Go to Eddie for all your car needs. | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Jason Voelz

Awesome car and great experience. Thanks Danny. | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Michele Tisler

Kevin in service is both professional and personable. Team members like Kevin are the reason we will happily drive the distance to Sanford. He made sure I knew what every line item on my service ticket meant and explained what the service team did and what will be done at my next service interval. He was even gracious enough to fix | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Geo Nails

Eddie & Hugo worked very well in finding a good deal for me. The staff was very friendly and helpful. | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Rose

Hi me and my daughter made a visit to Napleton today, she asked to see and test drive an alfa romeo. For some reason she took too long so we went looking for her because she never returned . By the way her name was Yesenia. Making a long story short the couple that asked to see it after us is the customers they sold it to. After the | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Zach Dagneau

JT was great to work with and super helpful. Buying a car isn’t something you do everyday and him and the team were super helpful in explaining everything and walking me through the process. Making you feel comfortable and confident in your decision is important and I definitely felt that way when I left with my brand new Atlas! Than | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Salo Salman

The used Tesla I purchased from Napleton's Volkswagen of Sanford had gone through a safety inspection. But I noticed that the tire was so bald that the metal wires were exposed. The salesperson I was working with left the company. But the new salesperson, Jeremy, went above and beyond to make matters right. He drove back and forth to | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Bishmita Dahal

If only there was an option for a 0 star. Customer service: -1, they don’t keep your updated instead you have to go out making the most effort. Just the worst customer service and dealership experience. | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Wayne Peña

This place should get 10 stars | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ Dennis B

As always, Roxie makes the service experience pleasurable. | Read Full Review

10/16/2024 12:00:00 AM | Google

★★★★★ Savannah O'Halloran

You can trust JT and that’s what sells cars. He gets us and knew what would work best for our family and ultimately that’s what we purchased. Thanks Jean | Read Full Review

10/15/2024 12:00:00 AM | Google

★★★★★ Marlo Moseley

Eddie did a great job helping us with the purchase of our new car. Great price and service! | Read Full Review

10/13/2024 12:00:00 AM | Google

★★★★★ Elizabeth Ross

We decided to visit this dealership based on the great reviews. Knowing exactly which car we wanted, we called ahead to confirm its availability and then drove from South Orlando. After test driving the car and loving it, we made it clear from the start what our budget was, stating that if the price wasn't met, we would leave. After | Read Full Review

10/13/2024 12:00:00 AM | Google

★★★★★ Jennifer Jaranilla

Roxie provided excellent customer service and assists with resolving any issues I may have with vehicle. Starts each appointment with a smile on her face and ends with a follow up questionnaire. Very pleasant and professional! | Read Full Review

10/11/2024 12:00:00 AM | Google

★★★★★ Kirill Trusov

Fantastic dealership. No pressure sales. Bought a used car which was serviced to the point of almost new. They take good care of their cars and customers. Sales representatives are very attentive and ready to answer all questions. | Read Full Review

10/8/2024 12:00:00 AM | Google

★★★★★ yami ramirez

Great experience, Roxie was efficient and understanding of my vehicle concerns, attentive, willing to help. We still have an appointment this coming Wednesday to check on something else. Hopefully service department will figured out. Thanks for your help Roxie! | Read Full Review

10/8/2024 12:00:00 AM | Google

★★★★★ Nikki Moore

Service was professional and fast! We were told the estimate for our car to be serviced was going to be a week but to our surprise the part came early and we got our car back sooner than expected. I will definitely come back for service for our VW iD4! | Read Full Review

10/8/2024 12:00:00 AM | Google

★★★★★ alexis caldwell

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10/7/2024 12:00:00 AM | Google

★★★★★ Olesya Vassilyeva

We had a great experience here. Our salesperson, Danny, helped us find the car we were looking for. He made the whole process seamless and relaxed. The service did a great job getting the car ready for the sale (not only did they detail the car, they also changed cabin filters). I didn't know a car buying experience could be this eas | Read Full Review

10/7/2024 12:00:00 AM | Google

★★★★★ Live Sharp!

I want to say that Napleton Volkswagen of Sanford is an outstanding, professional, and reputable place to buy your next vehicle! This is our second vehicle purchase from Napleton. Dennis (GM), Nick (Sales Manger) Hugo (Floor Manger) Leo (Salesman) Kevin (Finance Manager) are all great people to work with. If you’re in the market for | Read Full Review

10/7/2024 12:00:00 AM | Google

★★★★★ Greg Henderson

Leo was an awesome salesman and such a huge help. He made the car buying process super simple and easy. Would 100% recommend this dealership and Leo. JT was also a huge help as well! | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ Ashley

Leo was the best! I 100% recommend working with him. He made the process very easy and he is super helpful! | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ German Montenegro

I had a fantastic experience buying my Kia EV6 at Napleton's Volkswagen ot Sanford. The sales team was incredibly helpful and knowledgeable, guiding me through the entire process with ease. I highly recommend Leo and Jeremy for their exceptional customer service and quality vehicles | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ janice springfield

Roxie at Napleton's is a service advisor. She is beyond awesome. She is very professional and caring. She is the reason that I go there for service. | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ Julian Byfield

Roxie is the best I have ever worked with at a auto dealership. I have two other Volkswagen dealerships closer to my house by I go where Roxie is. I have a VW Touareg TDI with 356,000 miles and I think Roxie and her service team are a big reason for my success. She communicates great and always treats me fairly. I guess I’ll have | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ Roger M

Great used car inventory, if they don’t have it, they’ll get it for you | Read Full Review

10/4/2024 12:00:00 AM | Google

★★★★★ Tribeinmotion

Frank with the finance team was great. He was really on top of working out my loan and made what could have been a stressful process easy. I ended up not only getting the car I wanted, but it has a ton of accessories I planed on buying anyway. Frank got me a lower monthly payment and put my mind at easy about the whole process. Every | Read Full Review

10/4/2024 12:00:00 AM | Google

★★★★★ Jason Campbell

The moment I parked, I saw this beautiful Camaro, I loved it. Wasn't 100% I would buy it without test drive. Sales guy was very reluctant to tell me anything about the car NOR was he even slightly appearing he wanted to sell the car to me. I have only had this experience one other time and it was at another Napleton VW dealership. St | Read Full Review

10/4/2024 12:00:00 AM | Google

★★★★★ Brianna.kui7.9Shaw ftt y y Un i7.9Shaw

Sales person Jose and manager Jonathan were a massive help it took a bit of work but it was all worth it ! I will continue to go to them in the future! Thank you both! | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ dee rokkk

Thank you Eddie Jinadu for helping my mom get her car. I’ll tell all my family and friends about you. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ berkay kalkan

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10/3/2024 12:00:00 AM | Google

★★★★★ Joseph Rodriguez

I recently had the pleasure of purchasing a car from Napleton VW of Sanford, and I couldn’t be happier with the experience. From the moment I walked in, the staff was incredibly welcoming and attentive. My sales representative, Danny (The Puerto Rican) was knowledgeable, patient, and genuinely interested in helping me find the perfec | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Kim Morales

Roxie is the best of the best, she understands what customer service is all about. It is ALWAYS a pleasure when we bring our car in for service and she is our service representative. Thank you Roxie for your outstanding service! K. Morales | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Tim Amirzadeh

I recently had my 2024 Volkswagen Atlas serviced on August 30, 2024, and my experience with Roxie was exceptional. From the moment I arrived, she was attentive, professional, and made sure I understood all the details of the service. Roxie kept me informed throughout the process, ensuring that everything went smoothly. Her friendly d | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Jericho Cantave

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10/3/2024 12:00:00 AM | Google

★★★★★ Daniel Rocha

I went to this dealership with my wife and there's not a single bad thing I can say about them. Both Leo(salesman) and Eric(Finance Manager) made my buying experience one of the best I've had in many years. Will be recommending family and friends fo visit this dealership! Thanks to Jonathan the Sales Manager for working a great deal | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Joel Reinoso

I had an appointment for a test drive. When I got to the store, they told me it was sold. I wish they would’ve called me earlier. However, they gave me an excellent service and showed me different options that satisfied my expectations. | Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Jimmy B

they sold me a lemon | Read Full Review

10/1/2024 12:00:00 AM | Google

★★★★★ Cameron Chassey

I purchased a vehicle from Napleton in another city and had a decent experience. I’m now in the market for another vehicle. Upon requesting a quote on my current vehicle, I received a phone call and we set up a time for me to come into the dealership and view a vehicle. When I arrived, I was acknowledged (not greeted) when walking in | Read Full Review

9/30/2024 12:00:00 AM | Google

★★★★★ Louis Journett

Danny and Oscar were very helpful in getting me into my new to me truck. Very patient and professional with getting me at the price i wanted. Thank you guys at napleton | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ Roger M

Napleton is all about gimmick pricing! Ceramic coating scam $799, Shop Fees $997, Document Processing fees $199, Dealer Fee $899 etc. DO NOT PAY FOR THESE BOGUS FEES ! There are decent dealers out there that charge: tax, tag+tile + dealer fee ONLY. At Napelton VW there are bunch of kids running the business and they dont know what th | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ BRAD Galloway

Amazing experience, Jean TeFouet answered all questions | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Khush Patel

Great buying process with Ben. Very transparent and willing to work with you on a great deal! Would recommend his expertise to any buyer! | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Alex Paul

Went there to buy a used Tesla. They were very eager for me to come see the car and I was ready to buy the car. I get there and a different sales guy than the one I was in contact with comes up to me and acts as though he is doing a favor even talking to me I ask for a test drive he comes back and tells me they locked the car with th | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ josephine foglio

Leo was super helpful! Helped me find a car that fit all my needs and made the payments work for me! Very satisfied! | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ Lucas espinosa

When u get there , look for leo , hes the best sales guy ???? | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ Luana Flanagan

I cannot emphasize enough how knowledgeable and friendly Leo was. He gave me all the facts about numerous vehicles I was interested in and made me feel extremely comfortable during my visit! He was amazing!! | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ Mara Johnson

Leo was so helpful, we appreciated his honesty and how patient he was. He let us browse, talked us through our options, and was so helpful through the pricing and negotiating. | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ Joao Victor Sena

I had an excellent experience with Leo. He was very attentive and knowledgeable, helping me find the perfect car. I highly recommend Leo for anyone looking for top-notch service at Volkswagen. Thanks, Leo! | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ Seth Zeirah

I went to this dealership and I couldn't be happier. The environment was great and from the moment I walked in, Leo(salesperson) did an exceptional job at finding me the right car and working the deal so I could get a comfortable monthly payment. I will recommend family and friends to come to this Volkswagen Dealership. Amazing exper | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ mayhan nina

I’m not even sure where to begin. I went to this dealership on September 6th to finance a vehicle. When I showed up to the dealership to test drive and sign paperwork everything went smoothly. I had an out-of-state co-signer which meant the paperwork would have to be sent out to my co-signer and once those papers were returned then I | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ cynthia catroppa

Leo was the best! | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Hugo Rios

Although I didn’t find the car I wanted I just stopped and inquired all the staff was very nice and helpful they showed me options on their other locations as well. Very professional and I recommend them. | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Kiara Badalo

I initially went to the dealership to buy a BMW but ended up leaving with a VW, and I couldn’t be happier with the decision. Jose was incredibly attentive and took the time to truly understand what I was looking for in a car. He guided me to the perfect choice and even managed to include car mats for my used vehicle, which was a nice | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Sabrina Linzan

Jacob in the service department at Volkswagen of Sanford is beyond amazing! Super helpful and prompt! He helped get my car back on the road in no time. I would definitely recommend him for your servicing needs! | Read Full Review

9/23/2024 12:00:00 AM | Google

★★★★★ Sonia Cotté

JT is great! | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Seven Destra

Thanks to the Service team here at NAPLETON VW of Sanford. Jonathan Fiermonti got me in and out. Everyone there is so nice and helpful. Highly recommend for service | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Melissa

Very helpful JT. The man! | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ John Fisher

Service Manager Roxi was great! This will be the only VW dealership that I'll use going forward! | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Miguel Emanuel Izquierdo

Highly recommended, great customer experience. Ask for Kevin in service | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Michael Bodtmann

Eddie was great sales man and would highly recommend. | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Lasandra Cooper

Ben the salesman is the best | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Gabrielle Fernandez

J.T was super quick and super easy to work with. I would highly recommend working with him and working with this dealership. No problems, quick and easy. If I buy again, I will be coming back here! | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Jack Havers

Oscar Cabrera was the star of the show! He helped me get into the SUV that I had had my eyes on for some time now. | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Brittany Wynn

First and for most Napleton’s is the only auto dealership I trust being that I’ve had plethora of cars and experiences at dealerships. Super friendly, clean, knowledgeable and they definitely stand out. Michael was super knowledgeable and was able to answer all my questions. Switching to an electric car I was hesitant only because I | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Yvonne Mouloua

I'm going to be fair with this review. People at the dealership were very friendly. My husband and I went for a lease buyout from the dealership. We brought in the lease agreement which showed to be for a specific amount with some fees to show the agreed cost for the buyout. We chose not to finance and I believe we bought the vehicle | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Dashia M

Let’s begin here.. A family member, the tag agency manager where I live & my loan specialist was calling and/ or emailing this dealership to help me! We all were heated! Before I flew in on July 5, drove 2 hours plus to get there, I explained from the very beginning that I was financing my car through my bank. 1. My loan specialist s | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ David S

I bought a Bronco. I worked with Ben and he was great and made it all fast and easy. Definitely recommend. | Read Full Review

9/17/2024 12:00:00 AM | DealerRater

★★★★★ Chelsea

I wish there was an option for no stars at all. I was trying to buy this 22 Genesis. I called and emailed numerous employees every day for 5 days straight. I finally on the 5th day of trying to buy this car spoke with a manager and she told me she would call me back the following day. Nothing. Now the car has been sold. Don't bother | Read Full Review

9/17/2024 12:00:00 AM | DealerRater

★★★★★ Ernest Block

I don't post many Google reviews but make an exception for Kevin, service advisor at Napleton's Volkswagen in Sanford. We had a minor problem with our one year-old ID.4. We made a previous visit to another dealership who briskly declined to repair the matter. Frustrated, we took a chance and asked for a second opinion from Kevin. He | Read Full Review

9/16/2024 12:00:00 AM | Google

★★★★★ Teresa Kelly

JT was great ergo work with along with finance folks | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ Ana Paola Torres

We just got our second vehicle , Oscar was very patient and helped with the entire process. We truly recomed this dealership | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ Moises Aldana

Thanks to Oscar, Nick and Jonathan for making this deal posible. Love my new car | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ Will Reed

Oscar was very helpful, the process was quick and easy | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ Mariana_ 9804

Jose Herrera was super nice!! He was understanding and helped me get exactly what i wanted for the price i wanted it for! I definitely recommend him to anyone coming and getting a car. | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ C Queen

Ben was a great sales person! | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ Danielle Vidiri

If I could give this dealership zero stars I would. Let me start with I was in the industry for 5 plus years and i understand the business. I was a salesman, desk manager and an F&I guy. That said I have a low tolerance for sleezy sales tactics and not being treated the way I treated customers when I was in the business. I went to s | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ Nima Aminpour

They are so scammers. They do not give you a price on the phone, and they don't tell you their hidden fees to get you to the dealer, so.... | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ DisappointedBuyer22

If I could give this dealership zero stars I would. Let me start with I was in the industry for 5 plus years and i understand the business. I was a salesman, desk manager and an F&I guy. That said I have a low tolerance for sleezy sales tactics and not being treated the way I treated customers when I was in the business. I went to se | Read Full Review

9/15/2024 12:00:00 AM | DealerRater

★★★★★ Pat Hyppolite

Great experience from start to finish. Truly enjoyed dealing with Eddie and the team at the dealership | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ Kathleen Pastorella

Jose Herrera attention to detail friendly! Great experience. | Read Full Review

9/12/2024 12:00:00 AM | Google

★★★★★ R.C.I.

Sold faulty Dodge Journey with broken seat belts… This section 8 car dealer is horrible, openly lied, deceitful… | Read Full Review

9/12/2024 12:00:00 AM | Google

★★★★★ mahjabeen hussain

check out there yelp reviews as well I found a car online on 5/28/24 and made an appointment for 7:30 in the afternoon. I asked for everything to be ready to ensure a quick process. However, nothing was ready, and the car was dirty with empty bottles inside. Once Michael was free, I asked questions about the car. I was told the milea | Read Full Review

9/12/2024 12:00:00 AM | Google

★★★★★ Gustavo Munoz

JT was a great salesman would highly recommend!! | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ eh exceus (ledexter)

Eddie help us out when we bought our vehicle with a price with satisfaction. So I recommend anyone going to this dealership to check on him and I guarantee it with no regrets | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ Darren Irwin

Thank you Jose Herrera in sales! Helped me get into my new vehicle! | Read Full Review

9/10/2024 12:00:00 AM | Google

★★★★★ Paige Fink

Oscar was the best sales associate! He was very knowledgeable on the key difference between models that helped me make a decision. I love my new VW Tiguan! | Read Full Review

9/10/2024 12:00:00 AM | Google

★★★★★ Tiffany

The entire team there was inviting and awesome! By far the best experience I've ever had at ANY dealership! Jeremy helped us find our new vehicle and I absolutely love it! He was wonderful! I was very doubtful but he definitely made that doubt go away, he was welcoming and honest. He is A+ at what he does! Will be getting our next ve | Read Full Review

9/10/2024 12:00:00 AM | Google

★★★★★ gilberto marrero

Felicia Cordova is the best at finance. | Read Full Review

9/10/2024 12:00:00 AM | Google

★★★★★ Taneya Simpson

Derrick was amazing. He got the best deal possible. He was pleasant and patient. I walked away satisfied. | Read Full Review

9/8/2024 12:00:00 AM | Google

★★★★★ Caden Floyd

Great experience Jeremy worked with me good I would recommend him. | Read Full Review

9/8/2024 12:00:00 AM | Google

★★★★★ SONIA IVELISSE MORALES RIVERA

If you need a cool understanding well prepared and out going sales person your guy here will be Ben. Just bought my very first dealership SUV a bmw X7 and the price, the payments that I was looking for and explanation WOW top tier. Thank you Ben. I enjoyed my experience. | Read Full Review

9/8/2024 12:00:00 AM | Google

★★★★★ Glen Gumbs

Derrick was an awesome and patient rep. He took time to understand my needs and was able to meet my goal and expectations. Retain and promote ASAP. | Read Full Review

9/8/2024 12:00:00 AM | Google

★★★★★ Hal Johnston

Derrick Lowery was an amazing salesperson to work with. | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Deon Smith

Had a great experience I recommend eddie no pressure selling by being a sales person myself. I truly appreciate that managers were great. They went all out to make sure I was comfortable with my purchase will be getting another car from them in the future. | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Frank Noboa

Our service advisor Roxie is amazing. She's very good with communicating, she's friendly, personable, and even made sure my son got a bag of popcorn. | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Sean Bouchard

Great, painless experience and a great deal on a preowned Volvo V70 R Design. Sales associate, Ben Stuart, couldn't have been easier to work with. Ben was upfront and straightforward, no games and understood my concerns. Finance was also a breeze, everything explained in detail. | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Sammi Scoville

We had the pleasure of working with Jeremy N. While purchasing our preowned Highlander. Jeremey was very professional and even more friendly. He was never pushy and made us feel like top priority. I would highly recommend contacting Jeremy while you’re in searching for your next vehicle! Thanks Jeremy!!!! | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Keith Moore

Wow!!!!’ For anyone shopping for a car and looking at reviews I had a great experience! This was at Napleton in Sanford. My wife and I went into the store very skeptical and not trusting anything (reading reviews) and ready to combat anything that would be thrown at me. I have had alot of bad experiences and pushy upsales and then on | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Old Pelican

Called to purchase a 2023 Ford Bronco Everglades. Talked to Deanna on 9/7/24 at 3:30pm. Told her I was out of the country but would like to purchase the vehicle online. Asked her if I could buy it and have it delivered to Jupiter, FL for a fee. She said no and there’s nothing she could do. Then hung up. Really unprofessional and a te | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Ashley Gay

Eddie helped me get in a great car and was very timely in getting me in and out quickly. | Read Full Review

9/6/2024 12:00:00 AM | Google

★★★★★ Steve Olson

Roxie did an efficient job with the intake precheck and kept me apprised as to the status. The work was completed quicker than expected. She knows her stuff. | Read Full Review

9/5/2024 12:00:00 AM | Google

★★★★★ david maximo

Bought a certified preowned VW Arteon. Ever since I bought it I have been having suspension issues. Riding very harsh and pulling to the side. Long story short is they forgot to take out the suspension pucks/blocks and it cause damage to my suspension. Have been trying contact them to get the problem fixed and I have only gotten the | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ Cyanna Sursely

Eddie jinadu is a great sales person and helped me a lot! Very trustworthy | Read Full Review

9/1/2024 12:00:00 AM | Google

★★★★★ R.C.I.

Oscar helped make a tremendous experience at rock bottom pricing… | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ NanC

Had the best customer service experience with Roxie at Napleton's VW of Sanford. Highly recommend her as she is a true professional and made me feel like a valued customer. | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ karina Caligiuri

JT Has been working on getting me the best deal on a 2024 VW ATLAS. He has been patient, caring and has provided excellent customer service. Our experience at this dealership has been great! | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ Vincent

My wife and I bought a mini van from Jean TeFouet (JT) yesterday and our experience was excellent! JT worked with us to hit our payment goal with an interest rate I can live with and he also got us the trade in value we wanted! Overall he truly made us feel like clients and not just a commission check. Not to mention the van is aweso | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ Winter Park Paws Dog Walking & Pet Care

Jose Herrera was outstanding. He was extremely patient, detailed, and answered every question that I had through the process. I highly recommend napleton Volkswagen of Sanford and ask for Jose! | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ Cesar Reyes

JT is Fantastic. I’m happy with my new atlas cross sport. | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ Swetha Jayaram

Cesar did great job in showing us the vehicle and understanding the customer needs.Good collection of vehicles | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Melody Alys

Always very helpful, goes above and beyond to get me the best options and prices for my car maintenance and very diligent with frequent timely updates | Read Full Review

8/29/2024 12:00:00 AM | Google

★★★★★ David B

JT was very good with me. He understood EVs and understood my situation and worked with me to make this deal work. The car buying world has changed, and the fees are frustrating, but in the end it all balances out to what the fair price of the car would be. JT did great tho! | Read Full Review

8/28/2024 12:00:00 AM | Google

★★★★★ Gareth Mayhew

Cesar Reyes was great to work with in finding the right car. | Read Full Review

8/28/2024 12:00:00 AM | Google

★★★★★ Steve Riggs

Jose Herrera was great, ! | Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ Kenneth van Asdonk

I would never come back here. I recently bought a Tesla model Y from this place and worked with Ben who was all smiles to buy me the car but as soon as I bought the car he didn’t care anymore. the day I bought it there was a few things wrong with it (cracked windshield and damaged rims, torn steering wheel, rear tires had low tread) | Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ Gus Astorga

Of all the people I dealt with at the dealership, Kevin was the most professional, honest and truly cared. He is a great representation of what a car dealership should be. The sales department led by their managers should learn from Kevin. Kevin obviously places people first. He was very responsive to the need I brought to the dealer | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Omar

I inquired about a vehicle about a couple of weeks ago, a TRX 2022 they have in stock. Over the last couole of weeks the price has dropped from 70K to a listing price of 67K. I had multiple salesperson but when reply back no answer after that. I had one person reached out and we were able to discuss numbers until he decided to tell m | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Daisy Dela Cruz

Thank you Jose Herrera for helping me get into my new car! | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Suichi Minamino

I got my dream car from this dealership. Cesar Reyes was the salesman that helped me throughout the whole process and he was extremely professional and respectful. Nick the sales manager adjusted numbers to get me into payments that I was comfortable with and was very kind and helpful. Thanks to Louis the customer service manger as w | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Juan Pablo

Kevin Pérez was amazing! He was professional and provided outstanding customer service. I definitely recommend using him as an advisor, he won’t disappoint. | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Jon Mather

Roxie your the best service writer I’ve had in my 45 years of driving thank you Napleton’s are lucky to have you…great job. | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ minime minime

Oscar and Jonathan helped us in the process. Thank you for all the help. | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Josh Kokoros

I have been dealing exclusively with Roxy over the past two years since I purchased my vehicle. She is friendly, attentive, and is the first one I call or text when I have any kind service issue that I need addressed. She adds a lot of value to your dealership. I am far more likely to purchase another vehicle from Napleton’s when the | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Effy Irawati

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8/25/2024 12:00:00 AM | Google

★★★★★ V N

Jean Tefouet was my family’s car salesman today, and we definitely recommend him to anyone looking to buy! He had great energy and was upfront about our auto needs and throughout the whole process. Thanks again, JT! | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Melady Mariot

Derrick is AmaZING and extremely professional! We felt at ease during the purchase of our new vehicle! He has become a true friend!?? | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Junior Mariot

Derrick great customer service and knowledge. | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Krysten Pacheco Lorenzo

Tell me how you let me drive off of a lot and 5 days short of a month later have me come back and tell me the car never got financed and throw me back in the car I traded in with 2 months of payments due because it was never paid off? The Kevin's unprofessional self lied to me over the phone telling me I needed to come in to finish s | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ larry adams

Quick service, polite nice people, Jordan was great sales person. | Read Full Review

8/23/2024 12:00:00 AM | Google

★★★★★ Matthew Saunders

Thank you Jacob Evans for doing a great job. No problems, no issues. | Read Full Review

8/23/2024 12:00:00 AM | Google

★★★★★ Hector Roman

I went last weekend to look at a challenger here. Jose the sales rep I was working with didn't want to give me out the door numbers since I wasn't buying that specific day. So 5 days later I'm texting him ready to make a purchase and communicating with him was such a hassle. Seemed like he wasn't serious about making a sale. Don't kn | Read Full Review

8/23/2024 12:00:00 AM | Google

★★★★★ Scott Ferris

Roxie is a wonderful service advisor. I have been taking my Jettas to the dealer for service for years and Roxie has been wonderful to work with. She is always very friendly and knowledgeable. | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ Olivia Gonzalez

Roxie was amazing ! Very efficient and helpful. Love her worth ethic. It was a pleasure. | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ Deborah Rosa

Had a prior issue with the service area which led me to leave a bad review, updating it since my issue was resolved and I am very happy with the service provided after. Thanks Roxy and Felicia! Will be coming back for services! | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ Matthew Calderon

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8/22/2024 12:00:00 AM | Google

★★★★★ tainagonz2604

Jean was awesome and made me feel very comfortable purchasing my vehicle. He was also very knowledgeable about the car and was able to answer all my questions. | Read Full Review

8/22/2024 12:00:00 AM | DealerRater

★★★★★ John Solow

Service manager Roxie is great. | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ Jose Antonio Perdomo

Great experience! Oscar was a awsome host! Recommend 100% ! | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ Guidalli

I recently purchased a brand new 2024 Volkswagen Taos from Volkswagen of Sanford, and I couldn’t be happier with my experience. A friend referred me to this dealership, and I’m so glad they did. Tiago, the salesman, was incredibly helpful and knowledgeable, making the entire process smooth and stress-free. The Taos is everything I ho | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ Al Ramm

A very small word of thanks can explain the extent of my gratitude for the work and effort that Roxie made in order to make the car safe due to the breakage that occurred in the car’s glass. I am very grateful to her and this is not my first dealing with her. Thank you Roxy for providing reliable and correct assistance, professionali | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ Mathew Stubbs

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8/19/2024 12:00:00 AM | Google

★★★★★ Dorothy Davis

Ben S was great at helping me buy my Jetta! All the staff here are nice and informative. A pleasure to deal with Napleton’s VW! | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Ivan Caicedo Cabrera

Oscar nos ayudó con el proceso. Muchas gracias | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Liliana Uribe

César did an excellent job came in to buy 1 car left with 2 thank you for the best experience buying a car ???? | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Nico Rocero

This was my first time financing a car and I had the honor to work with Oscar and he made the process really smooth and gave me options to work with aswell! I am really happy with the car and with the deal i have made through him! I definitely would recommend him to anyone as he was very respectful and not overbearing as most car sal | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Angie Bosio

Absolutely the most unorganized, unprofessional, unreliable dealership that I have ever dealt with. Allowed my son and I to drive 3 hours having us believing the car that we were told was on hold for him, that he purchased insurance for ahead of time was there. After our arrival and calling to confirm 3 times, we were told that the c | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Lorida Cruz

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8/18/2024 12:00:00 AM | Google

★★★★★ Michael Dsurney

We have been using the Sanford VW service Dept for a few years now because they are close to our house, however that isnt the only reason we keep going back. We have been very pleased with the staff and their professionalism. They always get the car back to use quickly. They are great at communicating with the client on whats being d | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ Melissa Gonzalez

Derek was very helpful in this process. We are very pleased. | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ Kathleen Young

My issue was addressed and I was kept apprised of the progress. Very happy with the service. | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ Luis Jorge

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8/18/2024 12:00:00 AM | Google

★★★★★ Yony Morales

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8/18/2024 12:00:00 AM | Google

★★★★★ Claudiu Militaru

So sad that they have great cars but a horrible hidden fees. For a $10,500.00 car they pushed 999 protection that you can't refuse, 1350 oil change that you have to pay. You can't get away from it. Just to transfer the tag they charge $1,100 (wow....) and more. So for a $$10,500.00 they are trying to charge $17, 800.00. What a ripoff | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ RURIK CAIRO

Roxie is the absolute best!!!! Always professional, very attentive, and always keeps us well informed regarding our vehicles. Roxie is a Rockstar!!! | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Kinayshamar Cardona

Excelente Servicio, Cesar muy amable y me ayudo muchísimo!! Se los recomiendo! | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Margaret Declou

Great experience here. Everyone was super friendly and helpful. JT was AMAAAZING!!! Nothing else needs to be said. | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Cameron Pilz

JT was amazing to work with and patient. He worked hard to get us the price for our budget. | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Brendon Smith

Tiago was a great salesperson! | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Jillian Pilz

TJ was amazing. Got us the deal we needed with a beautiful Honda. Very good experience. Not pushy at all | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Erena F

Jose Lugo was absolutely fantastic! He worked hard to get me a fair deal and make sure I was able to find the vehicle with the exact features I wanted. He was patient, efficient, and knowledgeable. I highly recommend this dealership! | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ XmanZY

Ben’s awesome! | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Wontbeback

I wish there was a way to rate this place lower. Their “sales manager” Nick is a boob. Smarmy arrogant misinformed bumbling buffoon. He wasted his money at community college. He talks down to customers insults them and argues with them. Bait and switch pricing as well as financing terms. Stay as far away as you can | Read Full Review

8/17/2024 12:00:00 AM | DealerRater

★★★★★ Tong Wang

JT is awesome! Thank you so much! | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Elora Mason

Coming here took away the anxiety I feel when dealing with salespeople. JT was amazing to work with and the sales manager Nick made the process so easy. JT, I appreciate your diligence and care with my purchase. I highly recommend you JT and his team! | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Xin Xin

JT is so professional and understand what the customer needs. Please find him to buy a car!! | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Ariel Maldonado

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8/16/2024 12:00:00 AM | Google

★★★★★ Remington Hoyt

My experience with this dealership has been horrendous to say the least. They make you pay for service work that has been done to the vehicle before you even have bought it. Then you'll have to wait 4 hours just to start sitting done with the finance manager to start the process of buying a car. With all that as well, they'll add ext | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Heather Ambrosi

We had a wonderful experience buying our new to us Jeep from Cesar at Napleton VW! He made the process quick and easy! | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ Jon Mather

Derrick you was amazing we got the new car Very professional and pleasant See on my next purchase… | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ Michelle Nelson

Oscar was the one to suggest an electric car and we are so glad he did! Oscar was very attentive and listened to our preferences. | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ Frank Salo

“ Michael one of the best salespersons I've ever encountered buying a used car. Hats off to a winner! Please give this guy a raise! | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ Kim Sosa

I found this place through car gurus while shopping for a Volvo. Setting up the appointment for a test drive was a breeze. Jeremy was our sales guy and was very pleasant to work with. The car I initially came to see wasn’t blowing cold air—so that was a no go. Luckily, they had another model on the lot, and I immediately fell in love | Read Full Review

8/13/2024 12:00:00 AM | Google

★★★★★ Geena

Oscar gave by far the best car buying experience I could've ever asked for. He made me feel welcomed and taken care of. Stellar service! Thank you Oscar and everyone on the team. Great experience from start to finish ???? | Read Full Review

8/13/2024 12:00:00 AM | Google

★★★★★ Viktoriya Avdeeva

I am very pleased with this car dealership, the car is in perfect condition at the best price and low loan interest rate. Thanks to manager Daminik White, he explained everything competently and professionally. I'll keep looking back. | Read Full Review

8/13/2024 12:00:00 AM | Google

★★★★★ Nicole Tuck

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8/13/2024 12:00:00 AM | Google

★★★★★ Adam Stachow

Great sales and service! I’ve been servicing my e-golf at Napleton’s VW of Sanford and Jonathan always takes great care of me. Recently my wife needed to replace her car and I was happy to find the model we wanted available here. Jeremy was super helpful and a joy to work with. I highly recommend Napleton’s VW of Sanford for all | Read Full Review

8/12/2024 12:00:00 AM | Google

★★★★★ Ademir Rosario

Duimos atendidos por Eddie!! Tienes que preguntar por el, nos encanto hizo lo imposible para qye hoy mi hijo tenga el carro que queria!! Gracias Eddie wstoy muy agradecida y altamente recomiento tu servicio y a todos los del dealer por igual | Read Full Review

8/11/2024 12:00:00 AM | Google

★★★★★ Izabell Mosley

Super kind and helpful with the whole buying process. Tiago is wonderful and super fun to be around. Def coming back to buy another car when the time come. | Read Full Review

8/11/2024 12:00:00 AM | Google

★★★★★ Stephanie Simpson

Jonathan took care of us! He explained everything to us and was very knowledgeable. | Read Full Review

8/11/2024 12:00:00 AM | Google

★★★★★ Trinity Moses

Derrick was absolutely amazing! Worked hard to make sure I got what I wanted!! | Read Full Review

8/11/2024 12:00:00 AM | Google

★★★★★ Sam Sneed

So i was looking at an older truck to buy, I found one there, or so I thought after looking for over a week, I had the salesman send pics but pics can hide things at certain angles! I specifically asked if there were any major dents, scratches etc..... the reply was minor scuffs so I thought maybe I've finally found a decent used tru | Read Full Review

8/11/2024 12:00:00 AM | Google

★★★★★ CHRISTOPHER L.

Service Advisor Johnathon Fiermonti is an asset to the Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ultimately, my car was completed in less time than I thought it would take, despite the shop being so busy that day. I would definitely | Read Full Review

8/9/2024 12:00:00 AM | Google

★★★★★ Patti Ellis-Roberts

Kevin is the best!! So helpful, honest and got us in and out (few hours) at the last minute when my battery died. So grateful for Kevin!! Thank you!! | Read Full Review

8/9/2024 12:00:00 AM | Google

★★★★★ Mo An

Derrick was amazing we will return to buy again | Read Full Review

8/9/2024 12:00:00 AM | Google

★★★★★ Coach JT Thomas

Kevin, went above and beyond to help me with my service issues. Roxie, is amazing as well. | Read Full Review

8/9/2024 12:00:00 AM | Google

★★★★★ margarita alamina

We are new to the area and were searching for a fairly priced used car. We came to Napleton’s Volkswagen of Sanford and met Cesar Reyes. From the moment we met him he was courteous, respectful, but most of all listened to what we were looking. He brought a few options for us, explained what each vehicle and their features. We ended u | Read Full Review

8/9/2024 12:00:00 AM | Google

★★★★★ CL78

Service Advisor Johnathon Fiermonti is an asset to the Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ultimately, my car was completed in less time than I thought it would take, despite the shop being so busy that day. I would definitely | Read Full Review

8/9/2024 12:00:00 AM | DealerRater

★★★★★ Stanley King

Good sales team. My son bought a car while we were here. | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Jessie Ford

Caesar gave me the best discount! Helped me find a great car! Thank you so much Caesar! | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Christian Ruiz

You guys have to check our Oscar at Napleton Volkswagen in Sandord. Service with excellence!!! | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ jURGEN Roschlein

Don't ask! | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Katie Eisenberg

Ben did a great job sharing the available inventory. Helpful, no pressure, and knows his stuff. | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Danny Driggers

Oscar did an awesome job ?? ?? ?? | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Karen Gabrielyan

Got service with dealer Cesar, made the whole experince ten times better! | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Yeva Mirijanyan

Got service by dealer named Cesar, very fast and simple process helped a lot. Would definitely recommend this dealership. | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Cosas de Niñas

excellent staff form the seller to the manager And Thiago was super helpful Thank you guys for making my experience very comfortable and helpful | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ David Kuehn

Napleton’s VW of Sanford has demonstrated a commitment to customer satisfaction that is second to none. Roxie has almost always managed my routine maintenance as well as a few other mechanical ‘fixes’. Perfectly normal ups and downs have been always made right by conscientious front desk folk with Roxie standing out, being ALWAYS CHE | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ ?????

I made appointment with Linda, and was told the car will be ready to be seen once I get there. So I drove two hours and told them, I will be there in 15min, and they said it will be ready. However once I get there, they told me the car is no longer there, it is sent out to auction. I was so sad. I have to leave right after that. That | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ King Will

I brought my 2021 Atlas that only has 60,000 miles on it, to Napelton VW of Sanford because it wouldn't start all of a sudden and I was 2 hours from my home. On Sunday afternoon after my son's baseball game, the car decided to not start. So I get it towed to the nearest VW dealership. On Monday my wife gets a call from them stating a | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Julio Marcon

I recently visited a Volkswagen dealership because I saw a Chrysler Pacifica advertised online for $23,000. However, when I got there, the final price with all fees and add-ons was over $31,000. This deceptive practice is unacceptable. The dealership tacked on various fees, including an additional $1,800 for supposed car care that c | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Jon Mick

Ben Stuart helped the process with tact and professionalism! | Read Full Review

8/4/2024 12:00:00 AM | Google

★★★★★ Harley

I bought a car from here about 2 months ago. I waited to review so I wasn’t persuaded by buyer’s remorse. They lied about the APR being 11.5%, it’s actually 12.5%. They lied about what I would be paying monthly for the car. Our salesman didn’t even want to be there or sell us this car because he thought we weren’t serious about getti | Read Full Review

8/4/2024 12:00:00 AM | Google

★★★★★ Evannn

Going on 50 days since I was guaranteed with reassurance that Mohammad in finance would have my extended warranty on a vehicle I do not own cancelled! Doesn’t return voicemails and no one gets back to me no matter the effort. Thanks for the lies. Let me know if you can acknowledge this before the warranty expires. Thanks #nomoreRefe | Read Full Review

8/4/2024 12:00:00 AM | Google

★★★★★ rennsportmotorrad

My wife and I went to Napleton VW in Sanford Fl to look at a 2003 Nissan Murano. We arrived and spoke to the salesman, took the car for a test drive and everything was going fine. My wife really likes this car and we intended to purchase it that day,and were paying cash, after talking to the salesman he went to talk to the sales mana | Read Full Review

8/4/2024 12:00:00 AM | DealerRater

★★★★★ Sebastian Elliott

Derrick was an awesome sales person. He really helped me out and got me a great deal on my new car | Read Full Review

8/3/2024 12:00:00 AM | Google

★★★★★ Jennifer Flanagan

We worked with Ben and he was extremely helpful negotiating with our concerns and getting our sale to a place that made us happy. He was also willing to look over different options to what got us the best deal and let us take our time thinking things over. Definitely recommend. | Read Full Review

8/3/2024 12:00:00 AM | Google

★★★★★ Kenneth van Asdonk

I worked with Ben and he helped me out a ton. Great guy and would highly recommended working with him for your next car. | Read Full Review

8/3/2024 12:00:00 AM | Google

★★★★★ Danielle Lopusnak

Test drove a car here a little while back. Decided to think about it & then came back a different day to talk numbers since they absolutely refused to do so over the phone. There was no negotiating at all on the vehicle, $10k in add ons they called required, and the sales man was rude. He didn't even remember me when I walked back in | Read Full Review

8/3/2024 12:00:00 AM | Google

★★★★★ Chonita Smith

I had the pleasure of working with Ben and let me tell y’all how great he was. He was so good and not once did he make me feel like he was pressuring me. I would definitely highly recommend this dealership and Ben as well. Thank you so much Ben you’re the best | Read Full Review

8/2/2024 12:00:00 AM | Google

★★★★★ Rob Gilbert

Jacob in service is fantastic | Read Full Review

8/2/2024 12:00:00 AM | Google

★★★★★ Rhonda Osterhaus

Ben Stuart awesome job with Steven A. selling him a car. Wonder customer service, great saleman.salesman. wonderful Music playing in lobby wanted me to dance ,happy mood. Very enjoyable. | Read Full Review

8/2/2024 12:00:00 AM | Google

★★★★★ Manny Zayas

Jeremy and Felecia were great. Respected my time, and got me the car I wanted, at the price I wanted, without all the back and forth! | Read Full Review

8/2/2024 12:00:00 AM | Google

★★★★★ Deborah Rosa

We had a prior issue at this location as we went for maintenance and my husband was told by the service advisor that we needed new wiper blades. We had just replaced the wipers not even a month prior to this service to which my husband proceeds to explain, service advisor insisted she even went back to the service area and came back | Read Full Review

8/2/2024 12:00:00 AM | Google

★★★★★ Viktor Luna

Felicia Cordova, Thanks for your help. Hope to do more business with you in the future. | Read Full Review

8/1/2024 12:00:00 AM | Google

★★★★★ Bryan Santiago

I came in with one goal & 1 goal only, to get a Tesla…. which seemed impossible until I met Ben!! By far one of the best salesmen I’ve ever spoken to and I’m not easily convinced nor am I a first time buyer BUT Ben………. BEN WILL MAKE IT HAPPEN! TRUST ME! Regardless of any factors his knowledge , his willingness to listen, his honesty | Read Full Review

8/1/2024 12:00:00 AM | Google

★★★★★ KELVIN HIGHTOWER

Had an awesome time at the dealership in the free popcorn and coffee wasn’t that either. Thanks??, Jeremy.???? | Read Full Review

8/1/2024 12:00:00 AM | Google

★★★★★ Oscar Lamarche

After speaking to someone and price. I drove 3 hr for specific vehicle once I got there the price went from 15.5 to almost 23k .... 2k for maintenance fee , 1800 for something else. Plus the regular dealers fee . This clear example of false advertising. I understand that you have to make money. Just don't steal it. The worst dealer | Read Full Review

8/1/2024 12:00:00 AM | Google

★★★★★ Koby Bonilla

Nick was super helpful in getting my car super easy to work with and was the main reason it was able to happen. My salesperson was Eddie who will help you find the right car | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ John Smith

Very fast sale, Eddie was great to work with! | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ Lewis Rollins

Tiago helped me get into a great truck, friendly guy, great service. | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ Rhonda Osterhaus

Ben Stuart awesome job with Steven Antuna selling him a car. Wonder customer service, great saleman.salesman. wonderful Music playing in lobby wanted me to dance ,happy mood. Very enjoyable. | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ H W

Weird interaction here. I often buy vehicles in Florida, I'm in S Alabama. Not the best selection here. The woman who took my call was nice enough, but insisted on getting my address before passing me to her sales team. I don't do that for security. If everyone did that my address would be everywhere, not wise. Anyway, I told her t | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ Viktor Luna

Can't get help from this people, once the sale is completed you're done. I had to buy a battery on my way home day of. Called and no help, found out the loan was not what I agreed on. Calling my loan bank is next. | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ Jace Bosio

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7/31/2024 12:00:00 AM | Google

★★★★★ seven7inc25

Thanks to the team here at NAPLETON VW of Sanford. Eddie helped my cousin leave in a new car I highly recommend this dealership. | Read Full Review

7/29/2024 12:00:00 AM | DealerRater

★★★★★ Sloane Workman

Derrick was amazing! Made the car buying experience simple and smooth. Would definitely purchase through here again. Frank was helpful in finance and listened to our needs as well. | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ Seven Destra

Thanks to the team here at NAPLETON VW of Sanford. Eddie helped my cousin leave in a new car | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ Donovan mcknight

Michael fuller or Big Red helped me get a car easy. Really big help got me the best price he could. | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ sophie prentice

Tiago was extremely helpful and made are buying experience very smooth! | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ Sheldon Rosario

Daminik was very helpful and informative. It felt more like a conversation than someone just trying to push a sale. I gave him my budget and he did his best to get me as close to that number as possible with no hassle. Thank you! | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ William Collins

Roxie was terrific! Friendly and helpful | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ David Hellinger

10/10 recommend, Derrick made our buying experience awesome! | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ Fanny Le Morvan

Dereck was nice and help. It was a pleasure working with him! | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ Michael Beerson

Eddie Jinadu did a great job meeting sales needs. | Read Full Review

7/28/2024 12:00:00 AM | Google

★★★★★ Evan Akel

JT is the man here. He will be getting all my business and my friends and family business from now on. Great work and service from the employees | Read Full Review

7/28/2024 12:00:00 AM | Google

★★★★★ Emily O

Great experience purchasing my 2024 Jetta. Their whole team was welcoming and attentive upon my arrival. My sales consultant, Jeremy, was kind, patient, and a joy to work with as was Frank in Finance. | Read Full Review

7/28/2024 12:00:00 AM | Google

★★★★★ Charles King

Jose from Volkswagen of Sanford fl is understanding, patient, kind and professional. Everything you want in a salesman. | Read Full Review

7/28/2024 12:00:00 AM | Google

★★★★★ Mark Lanton

Kevin was very helpful and he took care of any issues i had. | Read Full Review

7/28/2024 12:00:00 AM | Google

★★★★★ Dana Walton

They truly took care of me! From start to finish, I can honestly say that this has been the best car buying experience I’ve ever had. The process was seamless, my time was not wasted, and I got the car that I wanted. My salesperson, Ben, was amazing! Everyone was really friendly, and they made me feel like I was at home. I wou | Read Full Review

7/27/2024 12:00:00 AM | Google

★★★★★ Courtney Simon

Amazing experience here! Worked with JT and he was very friendly and helpful! | Read Full Review

7/27/2024 12:00:00 AM | Google

★★★★★ Abigail Ramirez

Buying a car with Big Red was awesome! Thanks Napleton for your help. I will definitely be coming back | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Derek Warden

Sam was great! He listened to me and answered my questions very directly and honestly. His candor and demeanor made what could be a very stressful experience feel easy and uncomplicated. He was great to work with and made sure I was kept in the loop of the entire purchasing process. I would recommend him to friends and family without | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Aaron Farris

A+++… does what he says he will do. Professional! | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Iesha Lewis

When you stop by be sure to ask for Cesar, he’s amazing and was a pleasure to work with! I had a great experience buying here and I highly recommend Napleton for your next car purchase! | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Jace Bosio

Eddie was amazing . Helped us from the beginning to end perfectly . Made my experience so smooth | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Anthony English

JT was an awesome salesman, and helped me get to a price point I was happy with. Genuinely a great person in a profession with a lot of dishonest folks. Happy to refer anyone to him. | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Francis Ramos

I had such a great time working with JT to get into my new car. I saw the car online, called and made an appointment and the process was great. Would definitely recommend anyone looking to purchase a vehicle to go see JT! | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Shelby Hennessey

The costumer service and family like atmosphere at Napleton is unmatched. JT is one of the most amazing people. He always makes my car buying experience so enjoyable. I will never go anywhere else or to anyone else to purchase a car! | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Andrew Small

Jeremy. From start to finish he was there. I had a unique situation and he found a solution. He never stopped working to get me into the car I’m in today and I am so grateful for it. I will definitely revisit him in the future because I genuinely feel like a found a friend and not a salesman. 10/10 highly recommend | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Zan Mutee

make sure to read there yelp reviews as well , everyone always talks about how bad dealerships are , this one here is a prime example of that , after reading thru all of there negative reviews i can say there all accurate its how they operate , this business makes promises ,refuses to give it in writing , the worst experience i've e | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ debbijohnston29

What u see is what y get with this dealership. Absolutely no frills they don’t even clean the inside of there cars/trucks!! Pretty deceving place in that u make an appointment to see a vehicle u get checked in & the salesman/ mgr (Nick) even says hi & shakes ur hand but that’s as far as the professionalism goes for this place. My hus | Read Full Review

7/26/2024 12:00:00 AM | DealerRater

★★★★★ Tom Conner

We just had a great experience at Napleton Volkswagen buying our new Jeep gladiator. Ben Stewart in sales was great! Very patient and worked with us to achieve a deal we are happy with. | Read Full Review

7/24/2024 12:00:00 AM | Google

★★★★★ larry adams

Quick service, polite nice people | Read Full Review

7/24/2024 12:00:00 AM | Google

★★★★★ Jean Tefouet

Oscar was great. very calm and professional. For sure recommend him to anyone. | Read Full Review

7/24/2024 12:00:00 AM | Google

★★★★★ Jayme Riley

My husband and I had no idea our day would take us to this dealership to buy a car, but low and behold, that's where we ended up!! Our dealer, Sam was very helpful and assured the process went as quickly as possible! Definitely recommend him!! | Read Full Review

7/24/2024 12:00:00 AM | Google

★★★★★ H tS

Jeremy, Nick and Frank were an absolute pleasure to work with and made the car buying experience as pain free as possible! After the stress of totalling my car the last thing I wanted was pushy cars salesmen and after visiting two other lots where I felt like I was being circled by sharks; I am so happy we decided to check out Naplet | Read Full Review

7/23/2024 12:00:00 AM | Google

★★★★★ SailCat Design

Frank, Jeremy and Nick were awesome! Got us the car we wanted for the price we needed and worked hard to get us to that price! | Read Full Review

7/23/2024 12:00:00 AM | Google

★★★★★ Geoffrey Line

Had a great experience with JT. He was personable, knowledgeable, and understood what I was looking for. | Read Full Review

7/23/2024 12:00:00 AM | Google

★★★★★ David Robles

Derrick was amazing and made to sure always personally keep me in the loop and always looked out for me through the car buying process! Go to him! Trust me! | Read Full Review

7/23/2024 12:00:00 AM | Google

★★★★★ Heather Talley

After a not so great experience at a local dealership, we decided to make the hour drive to Sanford to look at the same car and we are so glad we did. Jeremy was a pleasure to work with. I didn't feel like I was being pressured or bullied into a car I did not want or need. He and Nick worked really hard to get me the right price rang | Read Full Review

7/23/2024 12:00:00 AM | Google

★★★★★ Liz Santini

We’ve bought 3 VW’s here. And I want to commend the Sales Manager, Glen Owen for going far and behind to help us out! Definitely made us feel like they do appreciate our business. Love my Volkswagens and will continue to buy them! | Read Full Review

7/22/2024 12:00:00 AM | Google

★★★★★ Mauricio Manzur

I recently had a fantastic buying experience at the dealership, thanks to Thiago. From the moment I walked in, Thiago's helpful and friendly demeanor made me feel right at home. He guided me through the car buying process with patience and expertise, answering all my questions and concerns along the way. | Read Full Review

7/22/2024 12:00:00 AM | Google

★★★★★ Luis Martinez

César and Kevin greeted me at the door with an unbeatable deal! I highly recommend this place, and if you ever visit, be sure to ask for them!! | Read Full Review

7/22/2024 12:00:00 AM | Google

★★★★★ Cmichaeldale

Always a great experience whether buying a new vehicle or returning for service.. The staff are always friendly. | Read Full Review

7/22/2024 12:00:00 AM | DealerRater

★★★★★ Kim M

I am lowering my stars because it has been 3 weeks and I have called and emailed regarding my trade being paid off and paperwork for my new car finance. I have no idea where it is financed, it has been 3 weeks.......JT (Jean) is wonderful as a salesman however, finance is slacking..... | Read Full Review

7/22/2024 12:00:00 AM | Google

★★★★★ Ryan Spina

In the last 10 years, I have purchased 14 vehicles from many different dealerships. To say my experience at this dealership was excellent would be an understatement. Purchasing a vehicle here was hands down the best experience I have had at a dealership to date. Even with CDK being down, the paper process was the quickest I have gone | Read Full Review

7/22/2024 12:00:00 AM | Google

★★★★★ Retha Potgieter

Derrick was amazing! So glad I got to make a deal with him! | Read Full Review

7/20/2024 12:00:00 AM | Google

★★★★★ J Geter

Great customer service. Roxie was exceptionally nice and helpful. Very professional and accommodating. | Read Full Review

7/20/2024 12:00:00 AM | Google

★★★★★ Verdon Family

We had a really great experience buying a new car for our daughter here. Our salesman Jeremy was very kind, helpful and responsive! He made the process so easy for us. Everyone was great to work with, we would highly recommend this dealership! | Read Full Review

7/20/2024 12:00:00 AM | Google

★★★★★ B H

Very nice dealership! Our salesman Ben took great care of us. If you are looking to purchase a good reliable vehicle, this is the place to go. They will give you a great deal with your trade in vehicle. | Read Full Review

7/20/2024 12:00:00 AM | Google

★★★★★ Lesli Mather

We love the Napleton’s Volkswagen of Sanford. Everyone treats us like family. Our service writer Roxie’s amazing. Our salesman Derrick was great. The customer relations manager Felicia went out of her way to answer our questions | Read Full Review

7/18/2024 12:00:00 AM | Google

★★★★★ Alex Agranovsky

Likely the worst car purchase experience I've ever had, and I've been buying cars for 25 years. 1. They lie. Mostly lie by omission or by providing incomplete information. I'm yet to determine whether it is because of malice or incompetence. 2. They won't ever return your calls. Forget about it. The only way to get anything out of th | Read Full Review

7/18/2024 12:00:00 AM | Google

★★★★★ Sofia Cinti Porto

I had an excellent experience with Napleton Volkswagen, largely thanks to Tiago's exceptional customer service as a salesman. From the moment I walked in, Tiago greeted me warmly and was incredibly knowledgeable about the vehicles on offer. He patiently answered all my questions and guided me through the entire purchasing process wit | Read Full Review

7/17/2024 12:00:00 AM | Google

★★★★★ Faith Allen

I have paid $1500 for leather seats to be put in my car that I purchased from here. It has been three months and no one is returning my calls or giving me any answers of when I am going to get what I paid for. Super frustrating! This is a follow up review. After talking with Felicia and Johnathan I have still not gotten any informa | Read Full Review

7/17/2024 12:00:00 AM | Google

★★★★★ rennsportmotorrad

My wife & I went to Napleton VW to look at a car this past Monday, we were looking at a used 2023 Nissan Murano. -I found this car online @ Autotrader & called the dealership to make an appointment to look at it. We arrived & the salesman came out-( I cannot remember his name), we looked the car over & drove it-everything up to this | Read Full Review

7/17/2024 12:00:00 AM | DealerRater

★★★★★ Julio Báez

My visit on 07/16/2024 to VW of Sanford was very good the salesman was very kind and helpful they did do everything they could to help me, which I really appreciated and I am thankful, we had agreed on a deal which I was happy with, well while they were doing the paperwork I had told them I was going home to get the title and the 2nd | Read Full Review

7/17/2024 12:00:00 AM | DealerRater

★★★★★ Julio Baez

My visit on 07/16/2024 to VW of Sanford was very good the salesman was very kind and helpful they did do everything they could to help me, which I really appreciated and I am thankful, we had agreed on a deal which I was happy with, well while they were doing the paperwork I had told them I was going home to get the title and the 2 | Read Full Review

7/16/2024 12:00:00 AM | Google

★★★★★ John Shilt

Our sales person was Eddie Jinadu and the sales manager was Lewis. It was one of the best experiences I have ever had in buying a car. Very courteous and professional. I would recommend this dealership. | Read Full Review

7/15/2024 12:00:00 AM | Google

★★★★★ Junaid Afzal

Ben was our guy, such an enthusiastic person, he went on great lengths to help us get the car we wanted, which was a Tesla model 3. Found a great deal for us, would definitely recommend to other people too. Thank you Ben, you are a great person. | Read Full Review

7/14/2024 12:00:00 AM | Google

★★★★★ Rogelio

Derrick he was amazing! Buen servicio ! Pregunten por Derrick | Read Full Review

7/14/2024 12:00:00 AM | Google

★★★★★ Hamid Khan

***I am taking 10 minutes to write it down because I feel like genuine people who love their job shall be appreciated*** I recently had the pleasure of purchasing a car from this dealer with a guy named Ben, and I couldn't be happier with the experience. From the moment I walked in, Benjamin made me feel welcomed and valued as a cust | Read Full Review

7/14/2024 12:00:00 AM | Google

★★★★★ Jeff Affeld

Purchased a 2023 Nissan Pathfinder on 7/13/2024. Thank you Tiago for your assistance. I forgot my mailbox key on my trade in keychain and Tiago offered to mail it back to me so I do not have to come back to the dealership to pick it up. That's the kind of service that stands above and beyond for a great salesman and dealership. | Read Full Review

7/14/2024 12:00:00 AM | Google

★★★★★ Sara Herold

Sam was great! Got into the car I wanted at the right price! Thank again! | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ Mike Angel (Mike)

Very happy with my new Tesla model 3 Jeremy was my salesman and he really took care of me with the ev tax credit all the way to the paperwork thank your very much Napleton will definitely buy again in the future. | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ Haithem Musa

Eddie jinadu was great in helping me get my car | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ TST

10/10 I definitely recommend. My salesman Jose Lugo worked with me and ensured that I was within my budget, if you’re looking to get a good reliable car with payments in your budget you should definitely check them out. | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ DRAKE PICCIONE

Ben is the best! Straightforward, transparent, and fast! Would definitely buy another vehicle from these guys! | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ george jones

Yoooo my guy JT was great help me out!! | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ John K Brown

As a revision after posting and speaking to management (thank you Felicia), we have come to a satisfying agreement. They were very apologetic and worked with me to resolve the issue. It was a pleasant and understanding transaction that you would not expect from a dealership. Problems do occur and if you are patient and understanding | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ Mandy Leonard

| Read Full Review

7/12/2024 12:00:00 AM | Google

★★★★★ Nick Salvato

Derrick was amazing and helpful.Job well done. | Read Full Review

7/12/2024 12:00:00 AM | Google

★★★★★ Damion Legan

Dropped in to get a 2022 Kona last night. Sam was awesome. He hung out with us and chatted while we waited for all the paperwork to go through. Great price and service. | Read Full Review

7/12/2024 12:00:00 AM | Google

★★★★★ Jennifer “June_Bug_Vintage” Moore

Drove my BF out there to look at and (hopefully) buy a Kona he had looked through CarFax. From making the appointment, and the sales process went super smooth even though we had arrived quite late in the day. Sam, our salesman was great ???? and made good conversation while we had to wait for the finance team. Thanks for making the dri | Read Full Review

7/12/2024 12:00:00 AM | Google

★★★★★ jbtrustgod

As a revision after posting and speaking to management (thank you Felicia), we have come to a satisfying agreement. They were very apologetic and worked with me to resolve the issue. It was a pleasant and understanding transaction that you would not expect from a dealership. Problems do occur and if you are patient and understanding | Read Full Review

7/12/2024 12:00:00 AM | DealerRater

★★★★★ John K Brown

As a revision after posting and speaking to management (thank you Felicia), we have come to a satisfying agreement. They were very apologetic and worked with me to resolve the issue. It was a pleasant and understanding transaction that you would not expect from a dealership. Problems do occur and if you are patient and understanding | Read Full Review

7/12/2024 12:00:00 AM | Google

★★★★★ Marisol Rosado

I do not know what is happening over at VW Sanford, but today I received a new license plate that has now been registered on my car for a car I bought in 2 months ago. I already had plates and have registered my car. Now because Sanford does not have it together, I have to surrender these plates and call Sanford to only be transferre | Read Full Review

7/12/2024 12:00:00 AM | Google

★★★★★ DTanyion

Great selection. Staff is friendly, professional, knowledgable and patient. | Read Full Review

7/10/2024 12:00:00 AM | Google

★★★★★ JO Fowler

Thank you to KEVIN in the Service Customer Area. I called 8am Monday as the console of my roof had fallen due to extreme heat. He walked me thru road side assistance and Tuesday morning called to say it was done. He even had their curtesy car come get me. Very pleased with the staff. Napeltons is 5 star... | Read Full Review

7/10/2024 12:00:00 AM | Google

★★★★★ Bronx Banter

Derrick was amazing with helping me get my car. Process was smooth, quick and I can tell he wanted the best for me. If you need a car then ask for Derrick! | Read Full Review

7/10/2024 12:00:00 AM | Google

★★★★★ Jack Sweeney

I bought a Tesla Model 3 here regrettably; the experience was not great. I had to resign the agreements three times due to mistakes made by the dealership. They attempted to sell the car without the mobile charger included, Telling me it is “slow”, well guess what it’s pretty necessary when you have no other option. They also wanted | Read Full Review

7/10/2024 12:00:00 AM | Google

★★★★★ John K Brown

I am not a person who likes to even give reviews because it’s a personal experience and depending on who you have doesn’t apply to the entire location. That being said this was by far the worst experience I have ever had from a car dealership. I have very dear and close friends who own dealerships and have always understood what they | Read Full Review

7/10/2024 12:00:00 AM | Google

★★★★★ Rhandy Garcia

Worse customer service ever. They didn’t paid off my trade in on time and because of that a got a late payment in my credit history. | Read Full Review

7/10/2024 12:00:00 AM | Google

★★★★★ jbtrustgod

I am not a person who likes to even give reviews because it’s a personal experience and depending on who you have doesn’t apply to the entire location. That being said this was by far the worst experience I have ever had from a car dealership. I have very dear and close friends who own dealerships and have always understood what they | Read Full Review

7/9/2024 12:00:00 AM | DealerRater

★★★★★ Jack Sweeney

I bought a Tesla Model 3 here regrettably; the experience was not great. I had to resign the agreements three times due to mistakes made by the dealership. They attempted to sell the car without the mobile charger included, Telling me it is “slow”, well guess what it’s pretty necessary when you have no other option. Additionally, the | Read Full Review

7/9/2024 12:00:00 AM | DealerRater

★★★★★ ana de castro

got my brand new car with Tiago Ciminelli, very good with sales, made everything easy and was very helpful. Great team! Recommend to everyone who’s looking to get a new car with good deals | Read Full Review

7/8/2024 12:00:00 AM | Google

★★★★★ Harshul Jagirdar

Advisor : Derek Tremendous experience buying car. Helpful in every which way even the dumbest q I had. Came here to just see car but ended up buying. So much positivity and willingness to work with you. Thank you. Awesome dealership. | Read Full Review

7/8/2024 12:00:00 AM | Google

★★★★★ MIKE Dillon

My wife and I purchased a Tesla from this dealership. From the handshake, Jeremy made us feel welcomed and not like a typical salesman. I appreciated that more then anything. He knew his stuff and walked us through the entire process. We will continue to do business with this dealership. | Read Full Review

7/8/2024 12:00:00 AM | Google

★★★★★ Mandy Leonard

After buying a Tesla, the car was transferred to my name. I was able to gain access to the car through the Tesla app but a week later, now the registration is no longer in my name. The app has kicked me out. We’ve been trying to get in touch with people at the dealership but have only had luck to talking to their service department a | Read Full Review

7/8/2024 12:00:00 AM | Google

★★★★★ Alejandro Mejias

These guys are probably the most sleazy salesmen you can find in Orlando. I was looking for a new car because my ‘23 Elantra was totaled. Came in looking for a ‘23 Chevy Bolt going for *at the time* on CarGurus for $15,500. I really enjoyed the test drive and was looking forward to hammering out the price but I was completely wrong | Read Full Review

7/8/2024 12:00:00 AM | Google

★★★★★ Lava

Michael has been absolutely great, helped us understand everything and helped us find a car that fit our budget. Edit: the car had so many issues that were unlisted, the car also kicked us out of the ownership on the app and no one could help | Read Full Review

7/8/2024 12:00:00 AM | Google

★★★★★ Charbert Padilla

Jose lugo on point | Read Full Review

7/7/2024 12:00:00 AM | Google

★★★★★ Martin Patino

Derek was amazing.. I got the car I came for !!! | Read Full Review

7/7/2024 12:00:00 AM | Google

★★★★★ Chis Millard

Ceaser did a great job help me since I pull and and got me the car that I wanted | Read Full Review

7/7/2024 12:00:00 AM | Google

★★★★★ richinella sprott

Eddie was very professional and got the job well done | Read Full Review

7/7/2024 12:00:00 AM | Google

★★★★★ Blake Ranric

Scheduled my car for service at 3:30PM on Saturday through their website. Arrived only to be told that they close service at 2PM on Saturdays. | Read Full Review

7/7/2024 12:00:00 AM | Google

★★★★★ Noah Parani

Cesar was very attentive to our needs and was very professional and helpful. I would recommend going to him if you want a car | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ Ryan Parani

If you are looking to buy a car go see Cesar. He got us the best deal possible. | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ Ariel Hermina

Bought car from Tiago. Great help! | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ najocon

Great dealership. Have worked with them for years. Only real complaint is the music they play in their showroom is too loud and awful. I worked with a young man named Tiago who was very pleasant and efficient. He's new to his career but very personable. He answered all my questions. | Read Full Review

7/5/2024 12:00:00 AM | DealerRater

★★★★★ Bridgett Alaine

Make sure you steer clear from this location there are way better locations that will communicate and help you versus trying to steal your money. Scummy car sale associate Mike Fuller, you tell them max one number and they want to continue increasing. Ran my credit 3 times without my consent or speaking to about it. Would never retur | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ Nancy Conrad

I worked with Tiago today to switch a lease to a puchase. He was very pleasant to work with and answered all my questions confidently. He's young in his career but I believe he'll go far. | Read Full Review

7/4/2024 12:00:00 AM | Google

★★★★★ Scott Schaeffer

Jeremy and team were awesome to work with. Straight forward deal no tricks or games like many other dealers! They will work to give you the best deal possible, Price is +++ with reasonable dealer fee. Highly recommend doing business with Jeremy! | Read Full Review

7/4/2024 12:00:00 AM | Google

★★★★★ Nettey Baddoo

JT was fun and very helpful throughout the process | Read Full Review

7/4/2024 12:00:00 AM | Google

★★★★★ Ilse

I went to go look at a used Tesla and the one I originally wanted had sold but thanks to Jeremy I was able to test drive a white one but unfortunately it was out of my budget.. although I didn’t buy a car I must say his patience and willingness to help me was beyond me. The whole vibe and staff was wonderful keep looking but if they | Read Full Review

7/4/2024 12:00:00 AM | DealerRater

★★★★★ Ashley Sanchez

Great service from JT. Not pushy or aggressive, offered options and was willing to help get to the price I needed. | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ Mandy Leonard

Ask for Micheal! He was an amazing and helped us get into the car we wanted the same day. | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ Lava

Michael has been absolutely great, helped us understand everything and helped us find a car that fit our budget. | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ Wade Hunter

This is the type of car dealership you don’t send your kids or wife to. Thankfully I joined my young sister in law when we went to look at the car she had found online. She had a sent over the initial purchase order (that was given to her before I joined her) to our lender for financing purpose and our lender called me and said it wa | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ jay b

Very unprofessional | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ Simmo Vichery

Worst car buying experience I ever had I wouldn’t go back inside this place to buy snacks out the vending machine and I wouldn’t advise anybody else to either. They tricked my wife and I into buying a car with a bunch of issues the picture included is only one of them, under the pretense that they would fix everything and have the ca | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ Sairam Pg

They won’t show you or drive the car unless they check your credit and looks everything fine. Very rude staff and waste of time. You won’t even see the car you want till they do all the paperwork and credit check | Read Full Review

7/3/2024 12:00:00 AM | Google

★★★★★ Christian Bermudez

Jt helped us with the process and was great. Told us fun stories about how he started in the car business | Read Full Review

7/1/2024 12:00:00 AM | Google

★★★★★ Frank Bermudez

Thank you JT!!! | Read Full Review

7/1/2024 12:00:00 AM | Google

★★★★★ Kim M

JT (Jean) is wonderful!!! Thank you so much!! | Read Full Review

7/1/2024 12:00:00 AM | Google

★★★★★ orlando almonte

Derrick very helpful | Read Full Review

7/1/2024 12:00:00 AM | Google

★★★★★ Mark Mikhael

We worked with Mike and the process was seemless fair and quick. | Read Full Review

7/1/2024 12:00:00 AM | Google

★★★★★ ramy morcos

Im here at napleton's VW and I am amazed with the level of service and knowledge the people here are offering.. I am working with Tiago rightnow and he is great, knowledgeable, understanding and excatly to the point which I really love when buying a new car.. Tiago thanks alot for everything you are the best ???? | Read Full Review

7/1/2024 12:00:00 AM | Google

★★★★★ Ron Morrison

Derrick was knowledgeable and excellent | Read Full Review

6/30/2024 12:00:00 AM | Google

★★★★★ Jeffrey

Dominik white great sales man, he help me every step of the way and took good care of me. To all my Caribbean people that need a good car and deal ask for Dominik he would hook you up. | Read Full Review

6/30/2024 12:00:00 AM | DealerRater

★★★★★ ro becker

Great staff great experience!!! Jt is the man ! Everyone here treats you well! Even went the extra mile to make sure I had good tires on my car! Great people will do business with them again | Read Full Review

6/29/2024 12:00:00 AM | Google

★★★★★ Jenifer Pabón

Daminik fue muy atento con nosotros y salimos con carro el mismo día! | Read Full Review

6/29/2024 12:00:00 AM | Google

★★★★★ Francisco Mendez

Worked with me to trade in my upside down car and get a brand new one with 0% apr. My salesman Eddie Jinadu was super helpfull. | Read Full Review

6/29/2024 12:00:00 AM | Google

★★★★★ Chelsea Aggor

As a first time car buyer, Calib was the absolute best! 10/10. He’s very responsive but not overbearing. I have gone to countless dealerships and he made the 2 hour drive so worth it. Couldn’t be happier and I love my new car. | Read Full Review

6/28/2024 12:00:00 AM | Google

★★★★★ Eryanna Estell

JT was absolutely amazing with the process of buying a car, very friendly and very helpful! Kevin was also great with the financial side of things and did everything they could to get us a great payment. THANK YOU ?? | Read Full Review

6/28/2024 12:00:00 AM | Google

★★★★★ Miquel Patrick

Michael made our car-buying experience a breeze. Reasonable, thorough, straight-forward, helpful, professional… I would recommend! | Read Full Review

6/28/2024 12:00:00 AM | Google

★★★★★ Paul Hogan

Worked with Felicia on the purchase of my Tiguan at the end of my lease. She was very efficient and made the whole process fun. Thank you Felicia, Jose, Kevin and the whole team at Napleton VW! | Read Full Review

6/28/2024 12:00:00 AM | Google

★★★★★ MicsUnleashed Podcast

Fantastic job!! Eddie Jinadu was exceptional and very helpful. Could not have made purchasing a car any easier. Greatly appreciated. | Read Full Review

6/28/2024 12:00:00 AM | Google

★★★★★ Alexis Pirrone

I just recently purchased an Alfa Romeo at this location, my biggest recommendations go to Jeremy. He was very thorough and thoughtful throughout my appointment. I love my new car and I hope Jeremy gets all the props, he’s awesome! Thank you Jeremy and thank you Napleton’s Volkswagen of Sanford. I had an amazing experience and I’d re | Read Full Review

6/28/2024 12:00:00 AM | Google

★★★★★ Leslie Severino

JT was the best!! Thank you so much for helping me with finding the best car for me!! Got a new car!! So thankful! | Read Full Review

6/28/2024 12:00:00 AM | Google

★★★★★ Nicole Crum

I had family members to push me to look at Volkswagen, and I couldn’t be happier that I did! Did not intend on buying a vehicle today but Sam Wells from the sales team and Jonathan Melendez from the finance team at Napleton literally wrote me an offer I couldn’t refuse. Car shopping had been a nightmare until I came into Napleton. | Read Full Review

6/27/2024 12:00:00 AM | Google

★★★★★ Giovanna Akkari

I bought a Tesla from Volkswagen of Sanford and Tiago helped me. He was really great. Even though I didn't buy a Volkswagen, Tiago gave me amazing service. He knew a lot about Teslas and patiently answered all my questions. He was professional but also friendly, which made the whole process comfortable. Tiago made it easy to schedul | Read Full Review

6/27/2024 12:00:00 AM | Google

★★★★★ Robert Muszynski

Jeremy was great in the process. Highly recommend this Dealership. Great service. | Read Full Review

6/26/2024 12:00:00 AM | Google

★★★★★ Erin Abbott

Jeremy was so helpful! We found the perfect car & he was so great to work with. Highly recommend asking for Jeremy! | Read Full Review

6/26/2024 12:00:00 AM | Google

★★★★★ Faith Allen

I have paid $1500 for leather seeds to be put in my car that I purchased from here. It has been three months and no one is returning my calls or giving me any answers of when I am going to get what I paid for. Super frustrating! | Read Full Review

6/26/2024 12:00:00 AM | Google

★★★★★ Zishan Haider

Saws person name Derrik was very nice and knowledgeable and very helpful. He helped us find a car exactly what you were looking for. | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Masooma Haider

Mr. Derrick was very nice. He sell us a car we fell love with and because we weee there for quite amount of time her bought my daughter a drink which was very kind of him and me and my husband had a wonderful decision to come here the customer service was wonderful amazing so many words I can explain it! How this is useful! | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Su-I Hou

Jose and his manager nick are awesome! | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Jim Wu

Just went to the dealership. Jose really took good care of us. He and his manager Nick gave us a good deal of Tesla Model 3. We will definitely go back in the future. | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Christopher Salcedo

JT is the man lots of clear communication outstanding custumer service would highly recommend to anybody. Amazing guy! | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Glenn Grafton

Great service from a great team!!! JT was absolutely awesome with handling our vehicle purchase. He made the process easy, filled our needs and wants, and even went above our expectations by giving us a full overview of our new Atlas' features. | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ amber souza

Oscar and Luis were both great!! | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ O G

Derrick the truth the goat , 5 stars ,100 % rotten tomatoes on top of getting me the car I wanted he also fix the rims for me without me asking | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ James Strother

Friendly customer service. Fast service and great communication. | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Katrina Pletoskanovska

jt was very honest, helpful, and kind. great experience | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ tahgg01

Napleton's Volkswagen of Sanford never fails me!! JT was amazing!! This is my 5th VW and 3rd one I have purchased from here. Great service! | Read Full Review

6/24/2024 12:00:00 AM | DealerRater

★★★★★ Ryan Spina

In the last 10 years, I have purchased 14 vehicles from many different dealerships. To say my experience at this dealership was excellent would be an understatement. Purchasing a vehicle here was hands down the best experience I have had at a dealership to date. Even with CDK being down, the paper process was the quickest I have gone | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ Carolyn stubbs

I love the service that was provided they were courteous and knowledgeable, Cesar went over and beyond to get me a great deal, felica was absolutely delightful. Very satisfying visit. | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ Hannah Atkins

Mike Fuller is the best!!! Not pushy and easy going!!! Go see this man and he will get you in and out!!!! | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ Marco Cruz

I had a great experience buying my new ride. Cesar Reyes was an amazing salesman. | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ Jawa Dan

They did not have the car I requested to see and confirmed via text message and phone call with Christian. But Derrick was amazing to work with, he worked with me in very professional ways, detailing everything. I would buy a car from him again | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ mahjabeen hussain

check out there yelp reviews as well I found a car online on 5/28/24 and made an appointment for 7:30 in the afternoon. I asked for everything to be ready to ensure a quick process. However, nothing was ready, and the car was dirty with empty bottles inside. Once Michael was free, I asked questions about the car. I was told the mile | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ Paul Hogan

They tried to add $700 to residual on buyout of lease and an additional $899 as dealer service fee. Went to another dealership where I didn’t need to pay either. If you want to pay excess fees this is the dealership for you. | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ Tim Solley

You know those sleazy car dealers your parents warned you about? This is that dealer. I contacted them about a car and they assured me it was on the lot. Great, I'll be there the next morning. The next morning I texted the salesperson and said I'd be there in 90 minutes, just leaving my house. "Great, we'll get prepared for you". I | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ Dexter Blair

I cannot give enough to this dealership and Michael, the rep who helped me purchase a used electric vehicle. Michael is very knowledgeable about EV tax rebates and was always helpful and responsive to phone calls and inquiries. Hands down the best car buying experience I’ve ever had. | Read Full Review

6/21/2024 12:00:00 AM | Google

★★★★★ Lynn Thinnes

Michael was awesome! I went in looking for a specific Atlas Cross Sport and when I arrived everything was ready for us. The process from start to finish was so easy and smooth. Mike helped transfer everything over from my old car to my new beauty. He went above and beyond, I can’t recommend him enough. We will definitely be back to b | Read Full Review

6/21/2024 12:00:00 AM | Google

★★★★★ Ken P.

JT was great! | Read Full Review

6/21/2024 12:00:00 AM | Google

★★★★★ Jon Stanley

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6/21/2024 12:00:00 AM | Google

★★★★★ Michael

A not so good first experience. We make an appointment to see a vehicle. We arrive and the sales person is waiting at the curb and is staring at us as we park. As we are gathering our belongings and are getting our child out he is still there just staring. Well, finally, we begin walking (we take 1 step) and immediately get approach | Read Full Review

6/21/2024 12:00:00 AM | Google

★★★★★ Courtnie

I have bought two vehicles from this establishment for both of which I’ve gotten the protection . I got the wheel tire protection and was never protected. Somewhere along the line, my name was entered incorrectly, and therefore, I was not able to claim my repair. The wheel protection agency told me to reach out to the dealership to f | Read Full Review

6/21/2024 12:00:00 AM | Google

★★★★★ David Valentine

TL;DR - do your diligence and stay alert! I went with one of my girlfriends to provide support and make sure she's getting what she's been offered. It's a good thing I went. The car salesman who was working with her brought out her offer on a paper that had her listed for a 72 month payment. It was supposed to be 60. So, we had tha | Read Full Review

6/21/2024 12:00:00 AM | Google

★★★★★ Jeff Secrease

I had a "VIP" appointment to look at a particular vehicle at this dealership. I was contacted multiple times to confirm my appointment, ensuring me that the car was available. After driving 40 minutes to see the car, I was told upon arrival that the car had been sold days ago. It seems I was neither a VIP nor afforded common courtesy | Read Full Review

6/21/2024 12:00:00 AM | Google

★★★★★ Harold Lloyd

MY NAME IS HAROLD LLOYD I LIVE IN OCALA FLORIDA, ON JUNE 3RD I PURCHASED A 2017 GMC CANYON FROM NAPLETON VOLKSWAGEN DEALERSHIP IN SANFORD. THERE WERE SOME ISSUES AND SOME QUESTIONS THAT I WANTED ANSWERED. AFTER NUMEROUS PHONE CALLS GOING BACK AND BACK AND ROUND AND ROUND, A LADY NAMED MISS FELICIA, THAT WORKS AT THE DEALERSHIP STEPPE | Read Full Review

6/20/2024 12:00:00 AM | Google

★★★★★ David Atwater

Over the last 2 years I’ve been working with Roxie and she has been the most professional, prompt, informative, caring, honest, and trusting rep I have ever worked with. Her commitment, knowledge, customer service, and dedication to your company and the people she services is like no other. Roxie is truly an asset to this company, an | Read Full Review

6/20/2024 12:00:00 AM | Google

★★★★★ Rogerio Torres

I needed to resolve a problem with my car registration that had lasted 30 days and Felícia Cordova, the customer relationship manager, resolved my problem in one day! I confess that I was feeling without after-sales assistance! I'm glad Felicia arrived, very polite, attentive and efficient! Thank you very much Felicia Córdova! I reco | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ Victor LaBoo

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6/20/2024 12:00:00 AM | Google

★★★★★ Elizabeth Ross

We decided to visit this dealership based on the great reviews. Knowing exactly which car we wanted, we called ahead to confirm its availability and then drove from South Orlando. After test driving the car and loving it, we made it clear from the start what our budget was, stating that if the price wasn't met, we would leave. After | Read Full Review

6/20/2024 12:00:00 AM | Google

★★★★★ M P

FALSE ADVERTISEMENT I saw a car advertised for $14.5K+$800 in fees, called to verify they tell me yes, I make an appointment and drive 96 miles to see it. Great attention, the car was exactly as described, and we sit down to see the price, $25k. No problem, I know this happens, I tell them "I will pay for the advertised price, the ad | Read Full Review

6/20/2024 12:00:00 AM | Google

★★★★★ Caitlin

Where do I even begin...this review is for BEN in sales. Upon arrival at this dealership looking at a Tesla model y we were greeted by a new salesman Jordan (who was amazing) however he was not the one selling the car to my husband and myself. We were given to Ben who was assisting Jordan at the time...Ben is the WORST salesman who c | Read Full Review

6/20/2024 12:00:00 AM | Google

★★★★★ Yuantao Yin

This dealership is worst place I ever know. They don't respond to any of my call after they sold the vehicle. My temp tag got expired over a month and I try to get a replacement. They always said message was sent to the team and they will call me back but it's never happen for a month. Zero customer service. | Read Full Review

6/20/2024 12:00:00 AM | Google

★★★★★ Gastropods

I purchased a truck from Napleton on May 26th. The sale went smooth and l couldn't be happier with my vehicle. The only glitch was that l left my garage door opener on the visor of the car that l traded in and l live 95 miles away from the dealer. You would think that this would be an easy issue to resolve but after 2 weeks of gettin | Read Full Review

6/19/2024 12:00:00 AM | DealerRater

★★★★★ ramarte1959

Fast and great service , JT was amazing got my car and it was like in the ad , very happy costumer | Read Full Review

6/18/2024 12:00:00 AM | DealerRater

★★★★★ Ghostyy

Eddie J was great. Went there for a specific car and ended up buying it, a very good experience. | Read Full Review

6/18/2024 12:00:00 AM | Google

★★★★★ Shelley Jefferson

Jose was very patient and kind. I haven’t bought a vehicle in a very long time. I was very apprehensive about the process . He walked me through it and got everything i asked for. | Read Full Review

6/18/2024 12:00:00 AM | Google

★★★★★ Angie M

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6/18/2024 12:00:00 AM | Google

★★★★★ Facecard LLC

Dom took care of me and got me in a 2024 BMW 330i. He made the process extremely smooth and I would recommend him to anyone interested in purchasing a vehicle! The staff as a whole was great and I enjoyed my experience as a whole at Napleton Volkswagen of Sanford ???? | Read Full Review

6/18/2024 12:00:00 AM | Google

★★★★★ Alexia Davila

Sylvinsky Laplante is THE MAN! He is always SO helpful and answers any questions to make sure you feel comfortable. His attention to detail shows not only in his work but in his people skills. Every time I need something taken care of for my car, he gets it done in a timely manner and reaches out as soon as the car is ready. He has a | Read Full Review

6/18/2024 12:00:00 AM | Google

★★★★★ Amanda Casteel

Bought a Mazda through Eddie Jinadu. Very helpful and understood my concerns regarding buying a used car. Come see Eddie | Read Full Review

6/18/2024 12:00:00 AM | Google

★★★★★ Alex Faison

Love the Place! Jeremy helped me get into the car that I love ?? | Read Full Review

6/17/2024 12:00:00 AM | Google

★★★★★ Jennifer Starkey

Update- Felicia has reached out to me and really tried to take care of the issues! She has been checking in daily and has done her best to address all the issues. I bought the piece needed for underneath my car and they have agreed to put in for me at no charge so that is helpful. She was also able to clarify my tag questions and so | Read Full Review

6/17/2024 12:00:00 AM | Google

★★★★★ CFMCONSTRUCTION21

Muchísimas gracias por la atención todo Excelente y me ayudaron en todo | Read Full Review

6/16/2024 12:00:00 AM | Google

★★★★★ Shaad Rice

Derrick was a great salesman showed us everything and was a great help got me a great deal | Read Full Review

6/16/2024 12:00:00 AM | Google

★★★★★ Cainan McClelland

Amazing service, Mr. Derrick took care of me quick process as well! | Read Full Review

6/16/2024 12:00:00 AM | Google

★★★★★ kaytlynnmaria24

I am throughly impressed with Kevin Montalvo and David Danato’s exemplary service and would highly recommend them to anyone looking to purchase a vehicle. No pressure to make decisions i didn’t feel comfortable making, so much patience and a fun time to work with. Thank you both once again for your professionalism and expertise, you | Read Full Review

6/16/2024 12:00:00 AM | DealerRater

★★★★★ capdabney

After a horrendous attempted buying experience at AutoNation of Sanford, FL., I went to Napleton VW of Sanford. There I found a very willing team of sales professionals who went out of their way to meet my needs in a used car. I cannot say things high enough about my experience at their store aND customer care. If I need to again, I | Read Full Review

6/14/2024 12:00:00 AM | DealerRater

★★★★★ Eugene Davis

Ceasars and Kevin was awesome | Read Full Review